IU Health Ball Memorial Hospital: Contact & Patient Info

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Muncie, Indiana · Hospital Contact Guide · Updated September 2026

IU Health Ball Memorial Hospital phone, address, emergency care, parking, portal, records, and patient help

IU Health Ball Memorial Hospital is a hospital in Muncie, Indiana, located at 2401 W. University Ave., Muncie, IN 47303. The main hospital phone number for general inquiries is 765-747-3111.

Use this guide to find the right contact path for emergency care, appointments, medical records, My IU Health portal access, bill payment, price estimates, pharmacy refills, parking, visitor questions, patient relations, and arrival planning.

Call Main Hospital: 765-747-3111 Emergency Medicine: 765-751-1720 Open My IU Health
Emergency warning: If symptoms may be life-threatening, call 911 in the United States or go to the nearest emergency department. Do not wait for online portal replies, email responses, billing support, or routine appointment callbacks.
Hospital address 2401 W. University Ave.

Muncie, IN 47303. Use this for the main hospital, emergency care, mail, and most campus navigation.

Main hospital phone 765-747-3111

Best for general inquiries, patient routing, visitor questions, and main operator help.

Emergency Medicine 765-751-1720

Use for IU Health Emergency Medicine – Muncie at the Ball Memorial campus.

Medical records 765-747-3228

IU Health Ball Memorial Hospital HIM Release of Information contact for records requests.

Patient relations 765-747-4488

Also listed: 765-747-8420 for concerns, care communication, and patient experience support.

Parking Free parking listed

Visitor/patient garage, front visitor lot, cancer parking, cardiac rehab parking, and same-day surgery parking are listed.

Start here: choose the correct IU Health Ball Memorial contact path

Use this table before calling so you can reach the right hospital department or online tool faster.

Your need Best first action Have ready
Life-threatening emergency Call 911 or go to the nearest emergency department. Symptoms, medications, allergies, ID, insurance card, and emergency contact.
Hospital general question Call the main hospital line at 765-747-3111. Patient name, reason for call, department if known, and callback number.
Emergency Medicine – Muncie Call 765-751-1720 for the emergency medicine location line. Symptoms, onset time, current medications, and whether the patient can safely travel.
Medical records copy Use IU Health HIM Release of Information for Ball Memorial. Photo ID, patient details, dates of service, destination, and signed authorization form.
Bill payment or estimate Use My IU Health, Guest Pay, phone billing, or IU Health estimate tools. Account number, insurance details, service name, location, and statement if available.
Patient complaint or concern Call Patient Relations at 765-747-4488 or 765-747-8420. Date, unit, provider or department, patient name, and a clear description of the concern.

IU Health Ball Memorial Hospital contact directory

These numbers and contact routes are most useful for patients, families, visitors, and people trying to resolve a hospital-related question.

Contact area Phone / contact Use this for
Main hospital 765-747-3111 General inquiries, hospital operator, location routing, visitor questions, and department direction.
Emergency Medicine – Muncie 765-751-1720 Emergency medicine location questions. For a true emergency, call 911 first.
Medical records / HIM Release of Information 765-747-3228 Request copies of medical records, confirm authorization requirements, or check request status.
Medical records fax 765-448-7620 Send authorized ROI paperwork to IU Health Ball Memorial Hospital HIM.
Medical records email NortheastRegionROI@iuhealth.org Questions, record requests, or amendment requests for the Northeast Region ROI team.
Patient relations 765-747-4488 or 765-747-8420 Care concerns, communication issues, patient experience questions, and unresolved service concerns.
Pavilion Community Pharmacy 765-747-8461 Retail pharmacy questions, prescription support, refill coordination, and pharmacy app help.
Pharmacy fax 765-747-8472 Provider or pharmacy-to-pharmacy prescription communication when appropriate.
My IU Health portal support 317-963-1661 Portal invitations, activation code problems, proxy access questions, two-step verification, and locked accounts.
Financial assistance 888-531-3004 Financial counseling, assistance applications, payment plan questions, and charity-care screening.

Emergency care and urgent symptoms

IU Health Emergency Medicine – Muncie is listed at IU Health Ball Memorial Hospital, 2401 W. University Ave., Muncie, IN 47303.

Emergency address
IU Health Ball Memorial Hospital, 2401 W. University Ave., Muncie, IN 47303.
Emergency line listed
765-751-1720 for IU Health Emergency Medicine – Muncie general inquiries.
Bring if possible
Insurance and identification cards, a list of current medications, allergy information, and any recent discharge or specialist paperwork.
Do not delay
For chest pain, stroke signs, trouble breathing, severe bleeding, poisoning, major injury, seizure, or loss of consciousness, call 911.
Symptom or situation Recommended action Important note
Chest pain, stroke signs, severe trouble breathing Call 911 immediately. Do not drive yourself if symptoms are serious or sudden.
Major trauma, severe bleeding, poisoning Use emergency medical services or the nearest emergency department. Bring medication and allergy information if it is safe to do so.
Non-life-threatening but urgent symptoms Call your doctor, urgent care, nurse line, or the appropriate IU Health location. Emergency departments prioritize the most serious cases first.
Follow-up after ER visit Check discharge paperwork and contact the listed department or provider. Ask when to return to the ER and when to schedule outpatient follow-up.

Appointments, arrival, and check-in planning

IU Health appointment routes vary by department, provider, test, surgery, and whether you are an existing patient.

Start with the correct department. Use your doctor’s referral, My IU Health, the main hospital number, or the specific clinic page. Specialty locations on the Ball Memorial campus may have separate phone numbers and addresses.
Confirm location and building. Ball Memorial campus includes hospital areas, outpatient areas, emergency care, pharmacy, cancer services, and medical office locations. Read your pre-visit instructions before driving.
Bring required documents. Bring photo ID, insurance card, medication list, referral or order, prior test results, guardianship or proxy paperwork when needed, and your My IU Health login if you use the portal.
Arrive early for scheduled care. For surgery, imaging, specialty care, or lab work, arrive early enough for registration, insurance verification, consent forms, and parking.
Ask about follow-up before leaving. Confirm test results timing, discharge instructions, medication changes, return precautions, portal messages, and the phone number for post-visit questions.
Useful call script: “I have an appointment at IU Health Ball Memorial Hospital. Can you confirm the exact building entrance, parking area, arrival time, documents needed, and whether I should use My IU Health for forms or results?”

My IU Health patient portal help

My IU Health is the online route for many appointment, message, result, medical-record, and billing tasks.

What you can do

  • Self-schedule with select providers.
  • Send messages to your care team.
  • View lab test results and clinical notes.
  • Access health and billing information.
  • Pay a bill through secure IU Health tools.

Account setup

IU Health says adult account creation uses an email invitation from an IU Health team member after a recent office or hospital visit. Activation-code help is handled through portal support.

Portal support

For activation code, child access, proxy access, two-step verification, or locked account issues, IU Health lists My IU Health Patient Portal Support at 317-963-1661.

Urgent warning

Do not use portal messages for emergencies. Call 911 or seek emergency care if symptoms may be serious or time-sensitive.

Medical records, release forms, and amendment requests

IU Health saves medical records for a minimum of eight years and allows records to be delivered by email, CD, or paper form.

Records task IU Health Ball Memorial route Practical checklist
Request copies of records IU Health Ball Memorial Hospital HIM Release of Information, 2401 University Ave., Muncie, IN 47303. Use the authorization form, include dates of service, sign the request, and choose email, CD, or paper delivery.
Call records office 765-747-3228. Ask whether your request was received and whether additional ID or signatures are needed.
Fax records request 765-448-7620. Keep a fax confirmation page and call later if the request is urgent.
Email records team NortheastRegionROI@iuhealth.org. Do not send sensitive information unless you are following IU Health’s instructions for secure submission.
Amend health records Submit a written amendment request, preferably using IU Health’s amendment request form. Explain the item you believe is incorrect and include supporting information.
Processing note: IU Health states that state and federal laws permit up to 30 days for processing requests, while IU Health’s goal is to process requests within 5 business days upon receipt.

Medical services and campus care areas

IU Health Ball Memorial Hospital lists hospital services and connected specialty locations. Always confirm appointment location, provider, insurance network, and referral requirements before care.

Care area What the hospital page lists Patient planning note
Emergency Medicine Treatment for trauma, orthopedic, brain/head, heart, and other surgical emergencies. Use 911 for life-threatening symptoms and bring medication/allergy information when safe.
Cancer Care Cancer treatment, medical oncology, radiation oncology, clinical trials, screenings, and supportive services. Ask about referrals, nurse navigators, financial support, screenings, and treatment location.
Critical Care Care for patients needing life support, around-the-clock monitoring, or advanced treatment during serious illness or injury. Families should ask about unit visiting rules, decision-maker paperwork, and daily update timing.
ENT Ear, nose, and throat care, including disorders of the ear, nose, throat, and tumors of the head and neck. Confirm whether your visit is in the hospital, outpatient pavilion, or another medical office location.
Rheumatology Treatment for patients with rheumatic diseases. Bring medication history, lab results, imaging, and previous specialist notes.
Bariatric and medical weight loss Surgical weight loss and non-surgical medically supervised weight-loss programs. Ask about insurance authorization, program requirements, nutrition visits, and pre-surgery steps.
Outpatient surgery IU Health Ball Memorial Outpatient Surgery Center is located in the Outpatient Medical Plaza. Confirm fasting instructions, driver requirements, medication holds, and arrival entrance before procedure day.
Laboratory and imaging Campus pages reference lab, radiology, ultrasound, and related diagnostic areas. Bring your order, ask about fasting, and confirm whether results go to your My IU Health account or ordering provider.

Pavilion Community Pharmacy at Ball Memorial

The IU Health Pavilion Community Retail Pharmacy is located in the lobby of the Outpatient Medical Pavilion at Ball Memorial Hospital.

Pharmacy location

IU Health Ball Memorial Hospital, OMP 1635, 2401 W. University Ave., Muncie, IN 47303.

Pharmacy phone and fax

Main pharmacy inquiries: 765-747-8461. Fax number: 765-747-8472.

Refill options

The pharmacy page offers an online refill route and promotes the IU Health Pharmacy app for refills, prescription management, reminders, and transfers.

Consultation note

IU Health states a pharmacist is available for consultation during pharmacy hours and messages are addressed within one business day.

Before discharge: Ask whether prescriptions should be filled at the Pavilion Pharmacy, sent to your home pharmacy, transferred through the IU Health Pharmacy app, or delayed until follow-up.

Billing, insurance, estimates, and financial assistance

IU Health billing and insurance tools are separate from hospital medical records and patient relations. Use the official billing pages for payments, estimates, and assistance.

Billing need Official route What to know
Pay hospital bill My IU Health, Guest Pay, or IU Health phone payment. Have your account number ready. IU Health lists phone payment options for Indianapolis Area and outside Indianapolis.
Estimate planned care IU Health Self-Service Price Estimate Tool or individualized estimate request. IU Health says the estimate tool can estimate out-of-pocket cost for more than 700 common services.
Insurance coverage Check IU Health’s commonly accepted insurance page and contact your carrier. IU Health states the only way to determine individual coverage is by contacting your insurance carrier.
Financial assistance IU Health Financial Assistance, phone 888-531-3004. IU Health says medically necessary and emergency care may qualify based on policy rules and completed application.
Payment plan Contact IU Health customer service or financial counseling. Payment plans are listed as available to all patients, regardless of financial assistance eligibility.
Insurance reminder: A hospital may accept many plans, but benefits, network status, deductibles, authorizations, facility fees, and provider billing can vary. Verify with your insurance carrier before scheduled non-emergency care.

Visitors, deliveries, dining, Wi-Fi, gift shop, and patient support

IU Health Ball Memorial Hospital lists several practical amenities that matter during a visit or inpatient stay.

Visitor or patient need Hospital information Practical tip
Parking Free parking is listed, with surface lots near entrances and a visitor/patient garage near the main entrance. Confirm the entrance in your appointment instructions before leaving home.
Patient mail Use patient name, room number, IU Health Ball Memorial Hospital, 2401 W. University Avenue, Muncie, IN 47303. Mail received after discharge is forwarded to the patient’s home address.
Flower deliveries The hospital page lists 765-288-6895 for flower deliveries during limited weekday delivery hours. Delivery may not be available for non-disclosure patients or certain restricted units.
Gift shop The gift shop phone listed is 765-747-3209 and gift shop staff can help with selection and delivery in the hospital. Check current hours before ordering because holiday and staffing schedules can change.
Dining The hospital page lists a cafeteria, Roasted Bean, Subway, and room-service meal options. Visitors should confirm current dining hours because service schedules may change.
Wi-Fi Free wireless internet access is listed for patients, families, and guests. IU Health notes it cannot provide technical help for personal devices or network setup.
No-information patient If a patient registers as non-disclosure or no information, staff cannot confirm the patient is there. Families should coordinate directly with the patient or authorized decision-maker.

Map, parking, and arrival directions

Use the campus address for navigation, but follow your appointment instructions for the correct entrance and parking area.

IU Health Ball Memorial Hospital
2401 W. University Ave.
Muncie, IN 47303
Main: 765-747-3111

Use the map for route planning only. Emergency entrances, outpatient entrances, surgery arrival areas, and parking assignments can vary by service.

Main hospital visitors

Use the visitor/patient garage or front visitor lot if your instructions do not name a different entrance.

Emergency department

The visitor and patient parking garage is listed near the main entrance with convenient access to the Emergency Department and Outpatient Medical Pavilion.

Cancer patients

The hospital page lists cancer patient parking near the entrance of the Cancer Center on Gilbert Street.

Same-day surgery

Same-day surgery patients are directed to the main visitor lot or the outpatient parking garage.

Official source checklist for this guide

Use these official pages to confirm live information before appointments, emergencies, records requests, billing actions, and visits.

Official source What it helps verify When to open it
IU Health Ball Memorial Hospital Main address, phone, parking, visitor information, amenities, pharmacy, services, and campus guidance. Before visiting the hospital or sharing contact details.
IU Health Emergency Medicine – Muncie Emergency medicine location, phone, address, and what to bring. Before non-911 emergency department questions.
IU Health Medical Records Records authorization process, HIM contact details, fax, email, and processing expectations. Before requesting, sending, or amending records.
My IU Health Portal access for appointments, results, messages, bills, and account tools. For online patient account tasks.
My IU Health Help Guide Portal invitation, activation code, proxy access, mobile app, and support guidance. When login, access, or activation does not work.
IU Health Pay a Bill My IU Health billing, Guest Pay, phone payment, and bill resources. Before paying a statement or asking billing questions.
IU Health Financial Assistance Financial assistance rules, payment plans, application guidance, and contact options. If you cannot afford a bill or need payment help.
Independent guide notice: USHospitalGuides.com is not IU Health, not IU Health Ball Memorial Hospital, not an emergency service, and not a government agency. Use official IU Health links or phone numbers for final decisions, care instructions, appointments, records, prices, billing, and emergencies.

Important medical and safety notice

This page is a contact and patient-navigation guide. It is not medical advice and cannot diagnose symptoms or decide where you should receive care.

For emergencies: Call 911 in the United States or go to the nearest emergency department. For non-emergency medical questions, contact your doctor, IU Health care team, insurance plan, or the official IU Health department listed in your paperwork.

IU Health Ball Memorial Hospital FAQs

These questions focus on contact information, emergency care, parking, patient portal, records, pharmacy, billing, and visitor help.

1. What is the address of IU Health Ball Memorial Hospital?
IU Health Ball Memorial Hospital is located at 2401 W. University Ave., Muncie, IN 47303.
2. What is the main phone number for IU Health Ball Memorial Hospital?
The main hospital phone number for general inquiries is 765-747-3111.
3. What is the phone number for IU Health Emergency Medicine – Muncie?
IU Health lists 765-751-1720 for IU Health Emergency Medicine – Muncie at the Ball Memorial Hospital campus. For life-threatening symptoms, call 911.
4. Does IU Health Ball Memorial Hospital have free parking?
IU Health lists free parking at Ball Memorial Hospital, including surface lots near entrances and a visitor/patient parking garage near the main entrance.
5. How do I request medical records from IU Health Ball Memorial Hospital?
Use IU Health Medical Records and send the completed authorization to IU Health Ball Memorial Hospital HIM Release of Information. The records phone is 765-747-3228, fax is 765-448-7620, and email is NortheastRegionROI@iuhealth.org.
6. What can I do in My IU Health?
My IU Health can help with select appointment scheduling, messages to the care team, lab results, clinical notes, medical information, billing details, and online payments.
7. Who do I call for My IU Health portal support?
IU Health lists My IU Health Patient Portal Support at 317-963-1661 for activation codes, portal invitations, proxy access, two-step verification, and account access problems.
8. Where is the IU Health Pavilion Community Pharmacy?
The IU Health Pavilion Community Retail Pharmacy is located in the lobby of the Outpatient Medical Pavilion at Ball Memorial Hospital. The pharmacy phone is 765-747-8461.
9. How do I contact patient relations at IU Health Ball Memorial Hospital?
IU Health lists Patient Relations numbers for IU Health Ball Memorial Hospital as 765-747-4488 or 765-747-8420.
10. How can I estimate or pay an IU Health bill?
Use IU Health Pay a Bill for My IU Health, Guest Pay, or phone payment options. Use IU Health Price Estimates for planned care estimates and IU Health Financial Assistance if you need payment help.