Intermountain Health Alta View: Contact & Patient Info

by
Sandy, Utah · Hospital Patient Guide · Updated September 2026

Alta View Hospital address, phone, ER, MyChart, records, billing, visitor, and patient information

Intermountain Health Alta View Hospital, commonly listed as Alta View Hospital, is located at 9660 South 1300 East, Sandy, UT 84094. The main hospital phone number is 801-501-2600.

This guide brings the practical patient details into one place: emergency care, appointment routing, visitor hours, department phone numbers, MyChart access, medical records, billing, estimates, financial assistance, campus navigation, and official links.

Call Main: 801-501-2600 Emergency: 801-501-3100 Open MyChart
Medical emergency? Call 911 immediately for life-threatening symptoms. Alta View Hospital Emergency provides emergency and trauma care on the Sandy hospital campus. For emergency department questions, call 801-501-3100. For the main hospital, call 801-501-2600.
Main address 9660 South 1300 East

Sandy, UT 84094. Use this for the hospital, Emergency Department campus, visitor arrival, and map directions.

Main phone 801-501-2600

Use for general hospital routing, department questions, arrival help, and patient-location questions.

Emergency Department 801-501-3100

Emergency and trauma care is listed for urgent illness, injury, and complex medical emergencies.

Hospital status Open 24/7

The hospital location page lists the hospital as open around the clock.

Visiting hours 9 am – 9 pm

Visitor access can still vary by unit, patient condition, infection-control rules, and safety needs.

Portal support 855-274-2517

Use this Intermountain support number for MyChart app and patient portal access problems.

Start here: choose the right Alta View Hospital action

Use this table before calling, driving to the hospital, logging into MyChart, or requesting records.

Need Best action What to have ready
Life-threatening emergency Call 911 or go to the Alta View Hospital Emergency Department. Symptoms, medication list, allergies, ID, insurance card, and emergency contact.
General hospital question Call the main hospital line at 801-501-2600. Patient name, date of birth, department, appointment time, or room number if known.
Emergency Department question Call 801-501-3100 for ER campus questions. Current symptoms, time symptoms started, medications, allergies, and transport situation.
Non-life-threatening urgent care Use Alta View Clinic InstaCare or KidsCare at 9450 South 1300 East, Building 2. Reason for visit, ID, insurance card, medication list, and guardian information for minors.
MyChart or portal help Use the Intermountain Health app powered by MyChart or call 855-274-2517. Patient identity details, email, mobile phone, and access code or invitation if available.
Medical records Use Intermountain Release of Information for Utah and Idaho. Authorization form, date range, facility name, requested records, delivery method, and ID.
Billing or financial assistance Call Utah and Idaho billing support at 866-415-6556. Statement, account number, insurance EOB, date of service, guarantor details, and payment-plan questions.

Alta View Hospital phone directory

Use the most specific number when possible. It reduces transfers and helps staff route your question faster.

Department or service Phone / contact Use this for
Main hospital 801-501-2600 General questions, department routing, visitor help, patient-location questions, and campus arrival help.
Emergency Department 801-501-3100 Emergency Department questions. Call 911 for life-threatening symptoms.
Emergency fax 801-501-3132 Provider-to-provider or records-related faxing when directed by Intermountain staff.
Alta View Clinic InstaCare 801-501-2110 Non-life-threatening urgent care at 9450 South 1300 East, Building 2.
Alta View Clinic KidsCare 801-501-2110 Pediatric urgent care at 9450 South 1300 East, Building 2.
Behavioral Health Access Center 801-501-4555 Crisis mental health care routing and behavioral health access questions.
Imaging Center 801-501-2289 Imaging appointment location, preparation, arrival, and order questions.
Lab services 801-501-5044 Lab location, orders, specimen questions, and testing preparation.
Labor and delivery 801-501-2332 Pregnancy arrival questions, labor concerns, maternity check-in, and delivery-related routing.
Lactation clinic 801-501-3331 Breastfeeding support, lactation appointment questions, and post-delivery feeding help.
Mammography 801-906-2740 Mammogram scheduling, preparation, and breast imaging questions.
Sleep Testing Center 801-501-6333 Sleep study scheduling, preparation, and overnight test questions.
Portal support 855-274-2517 Intermountain Health app and MyChart account access help.
Billing and financial assistance 866-415-6556 Utah and Idaho billing questions, online bill pay issues, payment plans, and assistance options.
Medical records 385-533-0440 Utah and Idaho medical-record request questions.

Alta View Hospital Emergency Department: when to go and what to bring

Alta View Hospital Emergency provides emergency and trauma care for sudden illness, injuries, and complex medical emergencies.

Emergency phone 801-501-3100

Use this for Emergency Department campus questions. Call 911 immediately for severe or life-threatening symptoms.

Emergency address 9660 South 1300 East

Sandy, UT 84094. Follow hospital campus signs for emergency arrival.

Call 911 / go to ER for Consider urgent care for Bring if possible
Chest pain, stroke symptoms, trouble breathing, serious injury, severe bleeding, loss of consciousness, poisoning, seizure, severe allergic reaction, or suicidal crisis. Minor injuries, sprains, mild infections, fever without severe symptoms, cuts that may need stitches, or symptoms that cannot wait for primary care. Photo ID, insurance card, medication list, allergy list, recent test results, emergency contact, and advance directive if available.
ER cost reminder: Emergency bills may include facility charges, physician charges, labs, imaging, medication, observation, procedures, and specialist consultation. Ask billing questions after you are medically stable.

Appointments, referrals, and check-in planning

Alta View Hospital services can use different buildings, departments, entrances, appointment rules, and insurance requirements.

Choose the right care level. Use the Emergency Department for life-threatening symptoms, InstaCare or KidsCare for non-life-threatening urgent care, and scheduled clinics for routine or specialty care.
Confirm the exact location. Alta View Hospital is at 9660 South 1300 East, while InstaCare and KidsCare are listed at Alta View Clinic, 9450 South 1300 East, Building 2.
Ask about required orders or referrals. Imaging, lab testing, specialty care, surgery, maternal fetal medicine, and some therapy services may require a provider order or insurance authorization.
Prepare for check-in. Bring photo ID, insurance card, referral or order, medication list, allergy list, prior imaging, and any pre-visit instructions.
Scheduling script: “I need care at Alta View Hospital in Sandy. My service is __. Do I need a referral or order, which building should I use, and how early should I arrive?”

Medical services listed for Alta View Hospital

The hospital and campus service pages list emergency care, women’s health, labor and delivery, imaging, lab, acute and intensive care, surgery, physical therapy, sleep testing, heart care, infusion services, and more.

Service area Phone / routing Before you go
Emergency and trauma care 801-501-3100 Call 911 for severe symptoms. Bring medication and allergy details if possible.
Urgent care / InstaCare 801-501-2110 Use for non-life-threatening urgent issues. Confirm hours and wait time before going.
Pediatric urgent care / KidsCare 801-501-2110 Bring guardian ID, child insurance card, medication list, and pediatric history.
Imaging Center 801-501-2289 Ask about fasting, contrast, pregnancy screening, prior authorization, and arrival entrance.
Lab services 801-501-5044 Confirm whether your order is in the system and whether fasting or timed collection is required.
Labor and delivery 801-501-2332 Ask where to enter, when to come in, what to bring, and what to do for after-hours symptoms.
Lactation clinic 801-501-3331 Ask whether the visit is outpatient, post-delivery, newborn-feeding support, or follow-up care.
Mammography 801-906-2740 Ask about screening vs diagnostic mammogram, prior images, deodorant rules, and insurance authorization.
Infusion Center 801-501-2436 Confirm order, medication authorization, expected visit length, and whether a driver is needed.
Sleep Testing Center 801-501-6333 Ask what to bring for an overnight study and whether medications or caffeine should be adjusted.
Surgery 801-501-2600 Confirm arrival time, fasting rules, medication instructions, driver requirements, and discharge plan.
Heart care 801-501-2600 Bring medication list, prior EKGs, device information, imaging, and cardiology records if available.

Behavioral health, crisis access, withdrawal management, and maternal mental health

Alta View’s official pages list behavioral health services and a behavioral health access center. Because service status can change, call before arrival unless there is a life-threatening emergency.

Behavioral Health Access Center

Phone listed: 801-501-4555. Use this for crisis mental health care routing and same-day access questions when appropriate.

Maternal Mental Health Unit

Phone listed: 801-501-4500. Call to confirm current access, referral needs, and service availability.

Withdrawal Management

Phone listed: 801-501-4500. Confirm intake rules, medical screening, insurance, and whether emergency evaluation is needed first.

After-hours crisis

If there is immediate danger, suicidal crisis, overdose concern, severe withdrawal, or inability to stay safe, call 911 or go to the nearest emergency department.

Behavioral health safety note: Do not wait for a callback if the patient may harm themselves or someone else. Call 911, use emergency care, or contact crisis services immediately.

Intermountain Health app and MyChart patient portal

Intermountain Health uses an app powered by MyChart for patients in Utah, Idaho, Nevada, and other Intermountain regions.

Sign in to MyChart

Open Intermountain MyChart

  1. Use your Intermountain Health app or browser login.
  2. Complete verification if prompted.
  3. Use the portal for eligible records, billing, test results, messages, and appointment tools.

Get portal support

Open Intermountain contact support

  1. Call 855-274-2517 for app or portal access help.
  2. Have your identity details and email ready.
  3. Do not use portal messages for emergencies.
Portal task Where to look Important note
View limited health records MyChart records and visit-document areas. Intermountain says the portal gives quick access to a limited set of records at no cost.
Request specific records Menu, Sharing, Request Records. Use this when a visit or document is not already visible in MyChart.
Pay or view bills Billing area in MyChart or online bill pay. Some services may still bill through systems not fully integrated with the portal.
Share records Sharing or Share My Record. Patients can download, print, or send records electronically when available.

Medical records, MyChart documents, and Release of Information

Use MyChart for records already available online. Use Intermountain Release of Information for complete copies, third-party requests, or amendments.

Records need Best route What to prepare
Limited online records Use the Intermountain Health app powered by MyChart. Login access, patient profile, and correct visit date or document type.
Full medical record copy Submit a patient request form to Release of Information. Photo ID, facility name, date range, requested record types, and delivery method.
Utah and Idaho records questions Call 385-533-0440. Patient name, date of birth, Alta View Hospital as facility, and request status details.
Mail request Intermountain Health, Release of Information, PO Box 571069, Murray, UT 84157. Signed authorization form and any required identity documents.
Fax request Fax to 385-215-7047 for Utah and Idaho record requests. Completed authorization and a confirmation method for follow-up.
Third-party access Use the approved third-party request process when applicable. Legal, insurance, provider, or representative authorization information.
Timing note: Intermountain states medical-record requests will be filled within 30 days. Charges may apply for some record copies or CD/DVD radiology images.

Billing, insurance, cost estimates, and financial assistance

Hospital bills can include facility charges, provider charges, labs, imaging, medications, supplies, observation, surgery, and insurance adjustments.

Billing support

For Utah and Idaho billing questions, Intermountain lists 866-415-6556. Use it for bill questions, online bill pay, statements, and payment-plan help.

Financial assistance

Intermountain states emergency care will not be denied because a patient lacks insurance or cannot pay. Financial assistance and payment options may be available for eligible patients.

Cost estimates

Intermountain encourages cost estimates before non-urgent hospital services. Hospital Cost Estimation Specialist phone: 855-442-8601.

Insurance check

Before planned care, confirm network status, prior authorization, deductible, copay, coinsurance, and whether separate provider bills may arrive.

Billing question Ask this Why it matters
Is Alta View Hospital in network? Ask your insurance plan and Intermountain before scheduled care. Network status affects deductible, copay, coinsurance, and claim processing.
Will I receive more than one bill? Ask whether hospital, physician, radiology, anesthesia, pathology, or lab bills may be separate. Hospital visits can involve multiple billing entities.
Is the standard charges file my real price? Ask for an estimate instead of relying only on standard charges. Intermountain notes standard charges are not a patient payment quote or guarantee.
What if I cannot pay all at once? Ask about financial assistance, discounts, or payment plans. Eligible uninsured or underinsured patients may qualify for help.
Cost-control script: “I’m planning care at Alta View Hospital. Can you help estimate my out-of-pocket cost using my insurance, and can you explain which bills might come separately?”

Visitor hours, patient mail, and room-contact planning

Alta View Hospital lists visiting hours as 9 am to 9 pm, but visitor access can change based on unit rules and patient needs.

Regular visiting hours
9 am to 9 pm as listed by the hospital location page.
Before visiting
Call the main hospital number to confirm the patient’s room, unit rules, visitor limit, mask or infection-control guidance, and entrance.
Patient mail
Use the patient’s full name and room number when available, followed by Alta View Hospital, 9660 South 1300 East, Sandy, UT 84094.
Restricted situations
ICU, labor and delivery, behavioral health, isolation precautions, surgery recovery, pediatric visits, and end-of-life situations may have special rules.
Visitor planning note: Do not assume visitor hours guarantee entry. Always confirm if the patient is in intensive care, behavioral health, labor and delivery, or under infection-control precautions.

Campus navigation, parking, and arrival checklist

Alta View Hospital and nearby Alta View Clinic services are close together, so confirm the exact building before your appointment.

Main hospital

Use 9660 South 1300 East, Sandy, UT 84094 for the main hospital, Emergency Department campus, inpatient services, visitor arrival, and hospital departments.

Clinic urgent care

Alta View Clinic InstaCare and KidsCare are listed at 9450 South 1300 East, Sandy, UT 84094, Building 2.

Emergency arrival

Follow emergency signage on the hospital campus. For severe symptoms, call 911 rather than driving yourself.

Appointment arrival

Bring photo ID, insurance card, referral or order, medication list, allergy list, and any fasting or imaging instructions.

Prevent wrong-building delays: When scheduling, ask “Is this visit inside Alta View Hospital at 9660 South 1300 East or Alta View Clinic at 9450 South 1300 East, Building 2?”

Map and directions to Alta View Hospital

Use the main hospital address for route planning, then follow campus signage for your exact entrance.

Alta View Hospital
9660 South 1300 East
Sandy, UT 84094
Main: 801-501-2600
Emergency: 801-501-3100

Use the map for route planning only. For life-threatening symptoms, call 911 or follow emergency instructions from medical professionals.

Important medical and billing notice

This guide helps with hospital navigation, contact information, portal access, records, billing, estimates, visitor planning, and campus directions. It does not provide diagnosis, treatment, insurance approval, legal advice, or guaranteed pricing.

For urgent symptoms, do not rely on a website guide. Call 911, go to the nearest emergency department, or follow instructions from a licensed medical professional.

Intermountain Health Alta View Hospital FAQs

These questions focus on address, phone, emergency care, visiting hours, MyChart, records, billing, estimates, services, and campus navigation.

1. What is the address for Intermountain Health Alta View Hospital?
Alta View Hospital is located at 9660 South 1300 East, Sandy, UT 84094. Use this address for the main hospital, Emergency Department campus, visitor arrival, and map directions.
2. What is the main phone number for Alta View Hospital?
The main hospital phone number is 801-501-2600. Use it for general questions, department routing, visitor help, and patient-location questions.
3. What is the Alta View Hospital Emergency Department phone number?
The Emergency Department phone number is 801-501-3100. Call 911 for life-threatening symptoms such as chest pain, stroke symptoms, trouble breathing, severe injury, or loss of consciousness.
4. Is Alta View Hospital open 24 hours?
Yes. The Alta View Hospital location page lists the hospital as open 24/7. Department hours, clinic hours, and service availability can still vary, so confirm before non-emergency visits.
5. What are the visiting hours at Alta View Hospital?
Alta View Hospital lists visiting hours as 9 am to 9 pm. Unit-specific limits, infection-control precautions, patient condition, behavioral health rules, and safety needs may change access.
6. How do I access the Intermountain patient portal for Alta View Hospital?
Use the Intermountain Health app powered by MyChart or sign in through the MyChart website. For app or portal help, Intermountain lists support at 855-274-2517.
7. How do I request medical records from Alta View Hospital?
Use Intermountain Release of Information. For Utah and Idaho records questions, Intermountain lists 385-533-0440. Records can be requested through MyChart for some items or by submitting an authorization form for full records.
8. What billing number should Utah Alta View patients use?
For Utah and Idaho billing and financial assistance questions, Intermountain lists 866-415-6556. Have your statement, account number, insurance EOB, and date of service ready.
9. How do I get a price estimate for care at Alta View Hospital?
Use the Alta View price transparency page or Intermountain estimate tools for planned non-urgent services. The Hospital Cost Estimation Specialist phone listed by Intermountain is 855-442-8601.
10. What services are listed for Alta View Hospital?
Alta View Hospital lists services such as emergency and trauma care, urgent care, pediatric urgent care, women’s health, labor and delivery, imaging, lab services, acute and intensive care, surgery, physical therapy, heart care, infusion services, sleep testing, and behavioral health services.