Palmetto General Hospital: Address, Phone & Patient Info

Hialeah Hospital & Patient Guide

Palmetto General Hospital address, phone, ER, doctors, costs and patient information

Palmetto General Hospital is a full-service acute-care teaching hospital at 2001 W. 68th Street in Hialeah, Florida. It has served the Hialeah and Miami-Dade community since 1971 and provides emergency care, cardiology, cardiovascular surgery, neurology and neurosurgery, orthopedics and spine surgery, general surgery, bariatric surgery, urology, diagnostic imaging and maternal/newborn services.

The hospital is now operated under the Healthcare Systems of America organization. Florida’s current hospital-license record identifies HSA PGH LLC as the owner/licensee and lists 368 licensed beds.

This patient guide puts the practical information directly in one place: the correct address and phone numbers, 24-hour Emergency Department, appointment routing, current physician leadership, ER Fast Track hours, imaging location, hospital costs, accepted insurance, financial assistance, medical records, patient portal, payment plans, visitor rules, maternity services, interpreter help, parking guidance, surgery preparation and patient-support services.

2001 W. 68th St. 368 licensed beds Emergency physicians 24/7 HSA PGH LLC Teaching hospital

Reviewed: August 20, 2026. Current Florida licensure, hospital contacts, services, billing, insurance and patient policies were checked against Palmetto General Hospital and Florida AHCA information. Physician appointment inventories and some unit policies can change without notice.

Medical emergency: call 911. Palmetto General Hospital provides emergency-physician coverage 24 hours a day, seven days a week for adults and pediatric patients. Emergency Department: 2001 W. 68th Street, Hialeah, FL 33016. Main hospital / Emergency contact: 305-823-5000.
Hospital address 2001 W. 68th Street
Hialeah, FL 33016
Main phone 305-823-5000
Hospital / appointment routing
Information desk 305-364-2195
Hospital information
Pricing & estimates 305-823-5000 ext. 6700
Good Faith Estimate help
Billing / payment plan 305-908-2380
24/7 automated pay: 844-621-4883
Medical records 305-823-5000
Mon-Fri 8 a.m.-4:30 p.m.

Palmetto General Hospital quick facts

Florida’s current facility profile lists Palmetto General Hospital as a licensed 368-bed, for-profit hospital. The state record shows 353 acute-care beds and 15 NICU beds.
Opened

1971

Palmetto General says it opened with 50 beds and now serves more than 130,000 patients each year.

Current license

368 beds

Florida AHCA lists 353 acute-care beds plus a 15-bed neonatal intensive-care unit.

Ownership

HSA PGH LLC

Florida records list HSA PGH LLC as owner/licensee since January 29, 2025.

CEO

Anais B. Cortes

The current Florida facility profile lists Anais B. Cortes as Chief Executive Officer.

Emergency care

24/7 physician coverage

The ER provides continuous emergency-physician coverage for adults and pediatric patients.

Teaching

Graduate medical education

The hospital sponsors physician training in multiple medical specialties and fellowships.

Current state licensing details

ItemCurrent Florida AHCA information
FacilityPalmetto General Hospital
Owner / licenseeHSA PGH LLC
Owner sinceJanuary 29, 2025
Licensed beds368
Acute-care beds353
NICU beds15
Profit statusFor-profit
Accrediting organizationJoint Commission
Current state license expirationJanuary 28, 2027

Who owns Palmetto General Hospital now?

Palmetto General Hospital is no longer listed under Steward Health Care. Florida’s current facility record names HSA PGH LLC as the hospital’s owner and licensee beginning January 29, 2025.

The hospital’s current website also identifies its policies and medical-staff relationship under the Healthcare Systems of America / HSA organization.

This ownership change matters because older online pages, insurance documents and patient-portal references may still contain Steward-era wording.

For current bills, medical records, appointments and financial assistance, use the present Palmetto General Hospital contacts shown in this guide rather than an older Steward customer-service number found on historical webpages.

Start here: which Palmetto General Hospital number should you call?

Life-threatening emergency
Call 911 or go to Palmetto General Hospital’s Emergency Department.
Main hospital
305-823-5000.
Hospital information
305-364-2195.
Appointment help
Call 305-823-5000. The current price-transparency page also lists 786-823-9922 for scheduling.
Diagnostic imaging
305-364-2189.
Maternal Child Care
305-823-5000 ext. 2600.
Price estimate / self-pay estimate
305-823-5000 ext. 6700.
Billing / payment plan
305-908-2380.
Medical records
305-823-5000; request-status line 610-994-7500.
Patient portal support
888-696-0108.
Security
305-364-2128.
TTY
786-639-1980.

How to make an appointment at Palmetto General Hospital

The hospital’s current website repeatedly directs patients to 305-823-5000 to book an appointment. Its price-transparency page separately lists 786-823-9922 as a scheduling number.

Best scheduling workflow

Call the hospital first. Tell the operator which specialty or service you need.
Ask whether the physician sees patients at the hospital or at a separate office. Many medical-staff physicians are independent practitioners.
Confirm insurance network status. The hospital and physician may participate in different networks.
Ask whether a referral or prior authorization is required. This is especially important for specialty visits, advanced imaging and procedures.
Write down the exact building, suite and arrival time. Diagnostic imaging, for example, uses an outpatient address separate from the main hospital entrance.

Scheduled surgery

For surgical procedures, Palmetto General encourages pre-admission testing approximately 2–10 days before surgery. Testing can include blood and urine studies based on the procedure, age and health condition.

Unless the physician gives different instructions, patients are asked to arrive approximately two hours before the scheduled surgery.

Palmetto General Hospital doctors and current physician leadership

Palmetto General Hospital states that doctors on its medical staff practice independently and are not employees or agents of HSA hospitals. A hospital affiliation therefore does not automatically mean a doctor has a routine outpatient office inside the hospital.

The hospital does not currently publish a dependable comprehensive Hialeah doctor roster with permanent office schedules. The following physicians are directly identified on current hospital program or news pages.

PhysicianCurrent verified hospital role
Jose Valerio, MD, MBA, MIBS, FAANS, FACS Department Chair of Neurosurgery; identified by Palmetto General during the hospital’s 2025 launch of intra-operative radiotherapy for brain cancer.
Ariol Labrada, MD Program Director, Neurology Residency.
Roberto Sanchez, MD Neurology attending/faculty identified in the hospital’s current Neurology residency information.
Victor Jaffe, MD Neurology faculty identified in the hospital’s current residency interview information.
Derek Almendares, DO Program Director, Internal Medicine Residency.
Jose Contreras, MD Assistant Program Director, Internal Medicine Residency.
Christopher King, MD Program Director, Critical Care Fellowship.
Paul Lee Roberts, DO Program Director, Infectious Diseases Fellowship.
These names are useful for understanding current clinical leadership and teaching programs. They are not a promise of outpatient appointment availability. Call the hospital to verify whether a particular physician is accepting patients and where that physician’s clinic is located.

Palmetto General doctor timing: which days does a doctor work?

Palmetto General does not publish a reliable permanent weekly schedule for every physician. Hospital operating hours, residency schedules and department hours should not be converted into individual doctor hours.

Physicians can divide their time among:

  • Outpatient office visits
  • Hospital rounds
  • Surgery
  • Cardiac catheterization or procedures
  • Emergency call
  • ICU service
  • Teaching
  • Research
  • Other hospitals or private offices

Published schedules that are safe to use

ServiceCurrent published information
Emergency physician coverage24/7
ER Fast Track10 a.m.-10 p.m.
Medical Records officeMon-Fri 8 a.m.-4:30 p.m.
Portal telephone supportMon-Thu 8:30 a.m.-5 p.m.; Fri 9 a.m.-5 p.m. Eastern
Coffee & Gift ShopWeekdays 6:30-10:30 a.m.
Hospital chaplain availability24 hours

To get a specific doctor’s appointment time

  1. Call 305-823-5000.
  2. Give the physician’s complete name and specialty.
  3. Ask whether the physician is accepting new patients.
  4. Ask for the physician’s actual office telephone number.
  5. Confirm the appointment address.
  6. Ask for the earliest available visit.

Palmetto General Hospital Emergency Room: hours, Fast Track and services

Palmetto General Hospital publishes 24/7 emergency-physician coverage for adults and pediatric patients.

Emergency Care
Palmetto General Hospital
2001 W. 68th Street
Hialeah, FL 33016
Phone: 305-823-5000

ER Fast Track

A designated Emergency Department Fast Track operates from 10 a.m.-10 p.m. to help move appropriate lower-acuity cases through care more efficiently.

Emergency resources

  • Emergency physicians available 24/7
  • Adult and pediatric emergency treatment
  • Certified emergency nurses
  • Intensive-care support
  • Clinical Decision Unit
  • Advanced cardiovascular services
  • Stroke evaluation and intervention capability
  • Remodeled Emergency Department
  • 31 observation beds identified by the hospital
  • TeleER capability

Emergency parking and entrance

The hospital’s current Emergency Care page describes redesigned entrances and a new parking area associated with its remodeled ER.

The public hospital website does not currently publish a detailed ER parking-fee schedule. If parking cost or accessible drop-off is important, call Hospital Information at 305-364-2195 or Security at 305-364-2128 before a planned visit.

How much does the Palmetto General ER cost?

There is no universal published ER case fee that can accurately predict the bill for every patient.

An Emergency Department bill can depend on:

  • ER visit complexity
  • Emergency physician professional service
  • Laboratory testing
  • X-ray, CT, MRI or ultrasound
  • Medication
  • Procedures
  • Cardiology or neurology consultation
  • Observation
  • Surgery
  • Hospital admission

Hospital medical-staff physicians are independent, and Palmetto General warns that patients can receive separate professional bills.

For a planned-service estimate or self-pay Good Faith Estimate, call 305-823-5000 ext. 6700.

Stroke, neurology, neurosurgery and brain-cancer care

The hospital’s current Neurology and Emergency Care pages describe Palmetto General as a Comprehensive Stroke Center with advanced neurological diagnosis and intervention capabilities.

Neurological services

Stroke treatment

Rapid diagnosis, neurological consultation and interventional treatment for appropriate stroke patients.

Endovascular neurosurgery

Minimally invasive catheter-based diagnosis and treatment for selected central nervous-system disorders.

BrainPath

The hospital describes use of a minimally invasive approach to access selected deep brain tumors and hemorrhages.

Neurocritical care

The current Critical Care training page describes an eight-bed Neuro Critical Care Unit.

Intra-operative radiotherapy for brain cancer

In 2025, Palmetto General announced use of the ZEISS INTRABEAM intra-operative radiotherapy system for selected brain cancers including glioblastoma, metastatic brain tumors and recurrent disease.

Jose Valerio, MD, MBA, MIBS, FAANS, FACS, Department Chair of Neurosurgery, was identified by the hospital as the neurosurgeon leading discussion of this treatment.

IORT allows radiation to be delivered directly to the tumor bed during surgery after the tumor is removed, which may reduce radiation exposure to surrounding healthy tissue in appropriately selected patients.

IORT is not appropriate for every brain tumor. Eligibility must be determined by the treating neurosurgery and oncology team.

Palmetto General Hospital Heart Institute and cardiology services

Heart Institute / Cardiology
2001 W. 68th Street
Hialeah, FL 33016
Main contact: 305-823-5000

Cardiac testing published by the hospital

  • 30-day event monitoring
  • 24-hour Holter monitoring
  • Arterial vascular studies
  • CT
  • Dobutamine stress echocardiography or nuclear testing
  • Echocardiogram
  • ECG / EKG
  • Exercise stress testing
  • Lexiscan stress testing
  • MRA
  • Transesophageal echocardiography

Heart and vascular treatments

  • Angioplasty
  • Coronary stenting
  • Chronic total occlusion PCI
  • High-risk PCI with mechanical support
  • Cardiac catheterization
  • Electrophysiology studies
  • Ablations
  • Device implantation
  • Artificial heart-valve surgery
  • Balloon mitral valvuloplasty
  • Bypass surgery
  • Aortic-root surgery
  • Endovascular aneurysm repair
  • DVT / pulmonary embolism intervention
  • Peripheral vascular surgery
  • PFO / ASD closure

Specialized cardiac programs

  • Cardiac Cath Lab
  • Vascular Institute
  • Valve Clinic
The Heart Institute page publishes services but not a reliable day-by-day cardiologist schedule. Call 305-823-5000 for the current cardiology office and physician appointment availability.

Orthopedics and spine surgery at Palmetto General

Palmetto General offers orthopedic and spine diagnosis, pain procedures and surgical treatment.

Published orthopedic/spine diagnostics

  • CT
  • MRI
  • Endoscopic disc-stimulation diagnosis
  • Epiduroscopy
  • Facet medial branch block
  • Pain mapping
  • Discography
  • Selective nerve-root block

Published surgical treatments include

  • Anterior cervical decompression
  • Cervical discectomy and fusion
  • Anterior lumbar interbody fusion
  • Posterior lumbar interbody fusion
  • Transforaminal lumbar interbody fusion
  • Artificial-disc replacement
  • Arthroscopic spine surgery
  • Shoulder, elbow, wrist and hand treatment
  • Tendon repair and transfers
  • Spinal-cord stimulation
  • Vertebroplasty
  • Upper-extremity oncologic reconstruction
  • Targeted muscle reinnervation
  • Selected vascular-injury procedures

General surgery and bariatric surgery

General surgery

Palmetto General provides both inpatient and outpatient/same-day surgical care, including minimally invasive options when clinically appropriate.

Bariatric surgery

The hospital’s current bariatric program publishes three major categories of weight-loss surgery:

  • Gastric bypass
  • Sleeve gastrectomy
  • Bariatric revision surgery

The hospital’s About page continues to identify its bariatric program as an MBSAQIP Accredited Comprehensive Center.

Critical-care capacity supporting surgery

Palmetto General’s current Critical Care Fellowship information describes:

  • 18-bed Coronary Care Unit
  • 8-bed Neuro Critical Care Unit
  • 9-bed Surgical ICU
  • 11-bed Medical ICU
  • 10-bed Cardiovascular ICU
These unit figures come from the hospital’s current graduate-medical-education information and can be operationally reconfigured. They should not be treated as a guarantee of an immediately available bed.

Urology at Palmetto General Hospital

Urology services
2001 W. 68th Street
Hialeah, FL 33016
Phone: 305-823-5000

The hospital treats conditions including urinary incontinence, kidney stones and other urological disorders.

Minimally invasive technology

Aquablation Therapy

The hospital publishes Aquablation among its minimally invasive treatment options for appropriate urologic conditions.

da Vinci robotic surgery

Robotic-assisted surgery is available for selected urological procedures.

Exact urologist consultation fees and physician office hours are not posted as a universal hospital rate or schedule.

Palmetto General maternity, Labor & Delivery and NICU

Maternal Child Care Center
2001 W. 68th Street
Hialeah, FL 33016
Information: 305-823-5000 ext. 2600

Maternal services

  • Prenatal-to-postpartum care
  • Labor & Delivery suites
  • Cesarean surgical suites
  • Mother/Baby suites
  • Skin-to-skin bonding when clinically appropriate
  • Lactation support
  • Breastfeeding education
  • Childbirth classes
  • Baby Basics education
  • High-risk pregnancy support

NICU

Palmetto General states that neonatologists are available 24/7 for babies requiring intensive care. Florida’s current facility record lists 15 NICU beds.

Maternity visitors

The current maternity page encourages a patient’s partner/support person to remain with the patient as needed 24 hours a day. Other family, siblings and friends may visit according to patient preference, care-team approval and current unit rules.

All visitors should check in according to unit security procedures before entering maternity/newborn areas.

Palmetto General diagnostic imaging: separate outpatient address

Routine outpatient Diagnostic Imaging is published at a different address from the main hospital.

Palmetto General Diagnostic Imaging
7160 West 20th Street
Hialeah, FL 33016
Scheduling: 305-364-2189

RDS
Suite M126
Just For Women
Suite M121

Imaging services

CT / CTA
MRI
PET/CT
X-ray
Ultrasound
3D imaging
Bone densitometry
3D mammography / tomosynthesis
Stereotactic breast biopsy
Ultrasound-guided breast biopsy
The current imaging page gives the scheduling number and location but does not publish a dependable daily public operating-hours schedule. Call 305-364-2189 for the exact appointment time and preparation instructions.

Major services available at Palmetto General Hospital

Emergency Care

24/7 adult and pediatric physician coverage, Fast Track, observation and intensive-care support.

Cardiology

Cardiac testing, catheterization, complex PCI, structural-heart and vascular procedures.

Neurology

Stroke, neurological evaluation, neurocritical care and advanced neuroscience services.

Neurosurgery

Brain and spine surgery including selected minimally invasive and intra-operative radiation techniques.

Orthopedics & Spine

Joint, upper-extremity and complex spine diagnosis and surgery.

General Surgery

Inpatient, outpatient and minimally invasive surgical treatment.

Bariatric Surgery

Gastric bypass, sleeve gastrectomy and revision procedures.

Urology

Kidney stones, incontinence and minimally invasive urological surgery.

Women’s Health

Labor & Delivery, Mother/Baby, lactation and high-risk pregnancy support.

NICU

Neonatal intensive care with neonatologist availability around the clock.

Diagnostic Imaging

CT, MRI, PET/CT, mammography, ultrasound and X-ray.

Critical Care

Medical, surgical, cardiovascular and neurocritical-care services.

Infectious Disease

Inpatient consultation, HIV care and antimicrobial/infection-management expertise.

Graduate Medical Education

Residencies and fellowships supporting the hospital’s teaching mission.

Spiritual Care

24-hour chaplain availability and a chapel in the main lobby.

Palmetto General Hospital prices, doctor fees and Good Faith Estimates

Palmetto General publishes a hospital price-transparency tool containing gross charges, self-pay cash prices and negotiated payer rates. It does not publish one universal doctor consultation fee or ER fee.

Price estimate contact

Pricing and estimates: 305-823-5000 ext. 6700
Scheduling number listed on the pricing page: 786-823-9922

Good Faith Estimate

Self-pay patients can request a Good Faith Estimate by calling 305-823-5000 ext. 6700. The hospital states that estimate inquiries are answered within approximately three business days.

Why the final bill can differ

  • Different services may be required than originally expected.
  • Laboratory or imaging can be added.
  • A surgery may become more complex.
  • The patient may need observation or admission.
  • Insurance may apply a deductible or coinsurance.
  • An independent physician may bill separately.

Doctor consultation fees

Palmetto General does not publish a single hospital-wide physician office or specialist consultation fee. Medical-staff physicians practice independently, so obtain the fee or insurance estimate from the physician’s office when scheduling.

Price-transparency file freshness

The current public pricing page states that its posted standard-charge data was updated February 2025. Use the live estimate tool or call the estimate line when you need a current patient-specific amount.

Insurance accepted at Palmetto General Hospital

Palmetto General currently publishes a very large payer list covering commercial insurance, Medicare, Medicaid, Marketplace, managed-care, military and workers-compensation products.

Major plan families shown on the current list include

  • Aetna
  • Ambetter by Sunshine
  • Florida Blue / Blue Cross Blue Shield products
  • CarePlus
  • Cigna
  • Devoted Health
  • First Health
  • HealthSun
  • Humana
  • Medicaid
  • Medicare
  • Molina
  • Simply Healthcare
  • Sunshine Health
  • TRICARE
  • UnitedHealthcare
  • WellCare / Staywell
The hospital’s payer page contains product-specific distinctions such as HMO, PPO, Medicaid, Medicare Advantage, Exchange and some entries marked non-participating. Do not assume that seeing your insurer’s brand name means your exact plan is in network.

Before scheduled care

  1. Call the number on the back of your insurance card.
  2. Ask whether Palmetto General Hospital is in network.
  3. Give the exact physician’s name.
  4. Confirm authorization requirements.
  5. Ask whether anesthesia, pathology, radiology or emergency physicians bill separately.

Medicare help

The hospital promotes a free Medicare Insurance Helpline operated by MedicareCompareUSA at 1-855-975-7557 to help patients compare Medicare options accepted by their providers.

Palmetto General Hospital financial assistance and charity care

Healthcare Systems of America’s current Florida Financial Assistance Policy covers qualifying emergency and medically necessary care for patients who cannot afford the full bill.

Current income framework

Family incomeCurrent HSA Florida policy
At or below 200% of current Federal Poverty Guidelines Approved eligible care can be provided at no cost to the patient.
201%-400% of current Federal Poverty Guidelines Discounted charity care may apply, subject to the policy’s AGB and financial-assistance methodology.

Who can potentially qualify?

The current policy includes provisions for:

  • Uninsured patients unable to pay
  • Some patients with Emergency Medicaid whose episode is not covered
  • Patients with inadequate insurance facing catastrophic bills
  • Patients whose medical out-of-pocket liability exceeds 10% of annual net family income
  • Selected presumptively eligible patients based on documented financial circumstances

Examples of presumptive eligibility circumstances

  • Homelessness or treatment through a homeless clinic/shelter
  • WIC participation
  • Food-stamp eligibility
  • Subsidized school-lunch eligibility
  • Low-income/subsidized housing
  • Some Medicaid situations
  • Undocumented status under the policy’s eligibility framework

Income documents

Supporting documents can include recent pay stubs, tax returns, Social Security, unemployment, pension or disability documentation, employer verification or other financial records.

The policy also considers assets, liabilities, family size, other necessary financial obligations and available third-party coverage when determining assistance.

Palmetto General Hospital billing, payments and payment plans

Billing contacts

Billing number shown sitewide
888-770-1137
Billing / online-payment help
305-908-2380
24/7 automated payment line
844-621-4883

Online bill portal

The current hospital payment portal lets patients review:

  • Amount due
  • Services associated with charges
  • Insurance payments
  • Previous payment history

Payment plan

Call 305-908-2380 to arrange a Payment Plan Agreement.

Financial responsibility before discharge

The hospital’s billing information states that deductibles, copays and other known patient balances not covered by insurance are expected to be paid before discharge when applicable.

Published accepted payment forms include:

  • Cash
  • Personal check
  • Credit card

Separate bills

You may receive separate bills from physicians, laboratories or other professional service providers. Those outside bills cannot be paid through the Palmetto General online hospital-payment portal.

Palmetto General Hospital medical records

Medical Records Office
Palmetto General Hospital
2001 W. 68th Street
Hialeah, FL 33016

Telephone
305-823-5000
Fax
833-482-1774
Office hours
Monday-Friday 8 a.m.-4:30 p.m.
ROI request-status line
610-994-7500

Ways to request records

  • Electronic records request
  • In person
  • Fax
  • Mail using the required authorization form

Identification

Bring or provide a valid government-issued picture ID such as a driver’s license, state identification card or passport.

Someone else picking up your records?

The representative needs:

  • Their government-issued photo ID
  • An original signed authorization from the patient

Fees

Palmetto General states that a copy fee may apply. The current public medical-record page does not publish one universal copy-price table.

Palmetto General Hospital patient portal

The current Palmetto General Hospital portal page directs patients to the MyRevereConnect patient portal.

The portal is designed to let patients securely access hospital health information from a computer, phone or tablet.

Portal support

Phone: 888-696-0108

DaySupport hours, Eastern Time
Monday-Thursday8:30 a.m.-5 p.m.
Friday9 a.m.-5 p.m.

When requesting portal help, be prepared to provide your name, date of birth, phone number, hospital name and a description of the problem.

Laboratory and pharmacy information

Laboratory

Palmetto General provides laboratory services as part of hospital emergency, inpatient and procedural care.

The hospital’s current public website does not publish a dependable routine outpatient laboratory walk-in schedule. If your physician ordered outpatient blood work, call 305-823-5000 first to confirm the correct laboratory location, registration instructions and hours.

Pharmacy

Palmetto General maintains hospital pharmacy services and operates a pharmacy residency program, but its current public patient pages do not advertise a retail outpatient pharmacy with public pickup hours.

Before discharge, ask:

  • Where your new prescription is being sent
  • Whether the medication should be filled before leaving the hospital
  • Whether a specialty medication requires authorization
  • Who to call for a medication question after discharge

Palmetto General Hospital parking and patient drop-off

Palmetto General’s current Emergency Care page identifies a new parking area and redesigned ER entrances as part of the remodeled Emergency Department.

The current official public website does not post a hospital-wide visitor parking fee, valet fee or detailed public parking-rate table. This guide therefore does not label parking “free” or assign an unverified charge.

Before a planned visit

  • Use 2001 W. 68th Street for the main hospital.
  • Follow Emergency signage for ER care.
  • Confirm accessible parking needs with Security.
  • Do not drive to the main hospital for outpatient imaging without checking the imaging address.

Parking / access help

Hospital Information
305-364-2195
Security
305-364-2128

Palmetto General Hospital visiting hours

Palmetto General’s live Visiting Hours page currently displays a visitation policy with an effective date of June 1, 2022. Because it has not been redated for 2026, call the hospital before relying on it for a time-sensitive visit.

Policy currently displayed on the hospital website

AreaPublished visitor rule
General non-COVID visitationAdult visitors age 18+ from 9 a.m.-9 p.m.
InpatientOne visitor at a time
Emergency RoomOne visitor depending on the patient’s condition
Surgery / invasive procedureOne visitor in the designated waiting area
Labor & DeliveryOne visitor at a time under the general posted policy; maternity page separately supports a designated partner/support person as needed
NICUUp to two designated visitors for the stay under the posted general policy
Mental HealthOne visitor at a time from 4-6 p.m.
Hospice / end of lifeOne visitor at a time under the posted policy

Why you should confirm before leaving home

Infection-control rules, isolation status, maternity policies and unit restrictions can override the general visitor page.

Call 305-823-5000 or Hospital Information at 305-364-2195 for the current unit-specific rule.

Free interpreters, ASL and disability assistance

Palmetto General provides interpreter and communication-assistance services free of charge to patients who need them.

Available assistance includes

  • Language interpretation for people with limited English proficiency
  • Sign-language interpretation
  • Qualified ASL interpreters for medical communication
  • TTY services
  • Assistance for blind or visually impaired patients
  • Other auxiliary aids and services

Ask your nurse or another hospital team member to arrange interpretation.

TTY

786-639-1980.

ADA assistance

The current hospital page identifies Michele Thoman, MBA, BSN, RN, NEA-BC as its ADA Representative and directs patients/visitors to the main number, 305-823-5000, for accommodation assistance.

Chaplain, chapel, Patient Experience and gift shop

Chaplain services

Nondenominational hospital chaplains are available 24 hours a day.

Pastoral Services: 305-823-5000 ext. 7729

Patients can also ask a nurse, nurse manager or administrative supervisor to contact their preferred clergy or arrange spiritual support.

Chapel

The hospital chapel is located in the main lobby.

Patient Experience

Email: pghpatientexperience@hsahospitals.com

Security

305-364-2128.

Coffee and Gift Shop

The Coffee and Gift Shop is in the main-floor lobby and sells coffee, cold beverages, sandwiches, pastries, candy, cards, flowers, newspapers, magazines and other items.

Published hours: weekdays 6:30 a.m.-10:30 a.m..

Those are the current hours shown by the hospital and are unusually short for a gift shop, so confirm locally if you are making a special trip to buy an item.

Preparing for surgery or a hospital stay

What Palmetto General says to bring

  • Government-issued photo ID
  • Insurance card
  • Form of payment
  • Advance Directive / Living Will if applicable
  • Recent outside lab or X-ray results
  • Complete medication list
  • Over-the-counter medicines, vitamins and supplement list
  • Cases for glasses, contacts or dentures
  • Sleepwear and socks for overnight stays
  • Cell-phone charger

What to leave at home

  • Cigarettes
  • Alcohol
  • Illegal drugs
  • Jewelry and other valuables
  • Large amounts of cash
  • Unnecessary electronics

Pre-admission testing

Palmetto General encourages patients to complete PAT approximately two to ten days before surgery. The hospital says routine PAT often takes less than an hour.

Day of surgery

Unless your surgeon gives different instructions, arrive approximately two hours before the scheduled procedure.

Medication and fasting instructions

Ask the surgeon or procedural team exactly which medicines to take, hold or adjust. Do not stop prescription medicine on your own.

Ride home

Patients are not allowed to drive themselves home after surgery. Arrange transportation with a responsible adult.

Feeling sick before surgery?

If you have a fever lasting more than 24 hours or flu-like symptoms, contact the physician for instructions before coming to the hospital.

Important Palmetto General Hospital phone numbers

Main hospital
Information
Appointment routing
Scheduling number listed on pricing page
Price estimates / Good Faith Estimates
305-823-5000, ext. 6700
Diagnostic Imaging
Maternal Child Care
305-823-5000, ext. 2600
Medical Records
Records fax
833-482-1774
ROI request status
Billing / payment plans
General billing line
24/7 automated payment
Patient Portal Support
Security
Pastoral Services
305-823-5000, ext. 7729
TTY
Human Resources
305-823-5000, ext. 7326
Volunteer Services
305-823-5000, ext. 2665
Compliance
Medicare Insurance Helpline

Palmetto General Hospital Hialeah Google Map

Palmetto General Hospital
2001 W. 68th Street
Hialeah, FL 33016

Going for outpatient imaging? Do not automatically use the main hospital address. Palmetto General’s current outpatient Diagnostic Imaging page lists 7160 West 20th Street, Hialeah, FL 33016, scheduling 305-364-2189.

What Palmetto General information should still be confirmed live?

QuestionVerified information availableWhat changes live
Which day does my doctor work? Current verified physician leadership and hospital services Individual physician clinic day and appointment inventory
How much is a doctor visit? Estimate process and separate professional-billing warning Exact physician consultation charge
How much is the ER? 24/7 physician coverage and hospital pricing process ER level, tests, physician fees and final insurance responsibility
Is my insurance accepted? Current hospital payer list includes major insurers and government programs Exact plan product and physician participation
Can I visit today? Live website currently displays a 9 a.m.-9 p.m. adult visitor policy The page still carries a 2022 effective date and unit rules can change
How much is parking? ER page confirms redesigned entrance and new parking area No current official public parking-price schedule is posted
When is outpatient lab open? Hospital laboratory services are available for clinical care No current public routine outpatient lab schedule is posted

Palmetto General Hospital FAQs

1. What is the address and phone number for Palmetto General Hospital?

Palmetto General Hospital is at 2001 W. 68th Street, Hialeah, FL 33016. The main hospital phone number is 305-823-5000, and the Information number is 305-364-2195.

2. Is Palmetto General Hospital Emergency Room open 24 hours?

Palmetto General publishes 24/7 emergency-physician coverage for adults and pediatric patients. Its Emergency Department also operates a Fast Track from 10 a.m. to 10 p.m. for appropriate lower-acuity cases. Call 911 for a life-threatening emergency.

3. How do I make an appointment at Palmetto General Hospital?

The hospital’s current website directs patients to call 305-823-5000 to book an appointment. Its price-transparency page also lists 786-823-9922 as an appointment-scheduling number. Confirm the physician office address and insurance requirements when scheduling.

4. How much does a Palmetto General Hospital ER visit cost?

There is no single published ER price that applies to every patient. The final cost can include the hospital ER charge, physician services, laboratory tests, imaging, medications, procedures and admission. For a planned-service estimate or self-pay Good Faith Estimate, call 305-823-5000 ext. 6700.

5. What are Palmetto General Hospital visiting hours?

The hospital’s live Visiting Hours page currently displays an adult non-COVID visitation window of 9 a.m. to 9 p.m. for visitors age 18 and older, generally with one inpatient visitor at a time. However, the page still shows an effective date of June 1, 2022, so patients should call 305-823-5000 for the current unit-specific policy.

6. Does Palmetto General Hospital accept Medicare and Medicaid?

Yes. The hospital’s current payer list includes traditional Medicare and Medicaid plus numerous Medicare Advantage, managed Medicaid and commercial plans. Exact plan products and individual physician network participation should be verified before scheduled care.

7. Does Palmetto General Hospital offer financial assistance?

Yes. Under Healthcare Systems of America’s current Florida policy, eligible patients with family income at or below 200% of the current Federal Poverty Guidelines can receive no-cost eligible care, while qualifying patients between 201% and 400% can receive discounted charity care subject to the policy’s financial review and Amounts Generally Billed limits.

8. How do I get medical records from Palmetto General Hospital?

Contact the Medical Records Office at 305-823-5000. The office is open Monday through Friday from 8 a.m. to 4:30 p.m., and requests can be made electronically, in person, by fax or by mail. The fax number is 833-482-1774 and the ROI status line is 610-994-7500.

9. Where is Palmetto General Hospital diagnostic imaging?

The current outpatient Diagnostic Imaging page lists 7160 West 20th Street, Hialeah, FL 33016, which is separate from the 2001 W. 68th Street main hospital address. Imaging scheduling is 305-364-2189.

10. Who owns Palmetto General Hospital in 2026?

Florida’s current hospital facility profile lists HSA PGH LLC as Palmetto General Hospital’s owner and licensee beginning January 29, 2025. The hospital’s current website operates under Healthcare Systems of America branding and policies.

Official resources for live actions

Most practical patient information is summarized directly above. These current official pages are mainly useful for actions or information that can change:

Editorial verification note: Current address, state license, ownership, bed count, CEO, Emergency Department coverage, hospital services, billing contacts, payer list, financial-assistance policy, records hours, imaging address and patient-portal support were verified from current hospital or Florida state sources. Palmetto General does not publicly publish a dependable permanent rota for every physician, one universal specialist consultation fee, a current hospital-wide parking fee or a routine outpatient laboratory schedule, so those values have not been invented.