Lawrence General Hospital: Address, Phone & Patient Info

by
Lawrence, Massachusetts • Merrimack Health Patient Guide

Lawrence General Hospital Address, Emergency Room, Doctors, Parking & Patient Information

Lawrence General Hospital is now officially Merrimack Health Lawrence Hospital. The hospital’s physical main-campus address remains 1 General Street, Lawrence, MA 01841, and the main phone number remains (978) 683-4000.

The Lawrence campus provides emergency and Level III trauma care, stroke and cardiac services, surgery, maternity, Level II newborn care, imaging, laboratory services, gastroenterology, orthopedics, neuroscience, cancer care and rehabilitation.

This guide explains the 2025 name change, the separate Emergency Center entrance, free parking and valet, current visitor rules, named specialists, appointments, maternity care, imaging and lab hours, billing and cost estimates, financial assistance, medical records, the Merrimack Health Patient Portal, interpreters and other practical details.

Hospital: (978) 683-4000 Emergency & Trauma Doctors Free Parking
Main campus 1 General Street
Lawrence, MA 01841
Main phone (978) 683-4000
Emergency entrance 35 Prospect Street
Lawrence, MA 01841
General visiting Noon-7 p.m.
Current posted policy
Name changed: Lawrence General Hospital and the former Holy Family hospitals unified under the Merrimack Health brand in September 2025. The Lawrence campus is now officially Merrimack Health Lawrence Hospital. Older paperwork, web searches and community references may still say “Lawrence General Hospital” or “LGH.”
Medical emergency: call 911. For the Lawrence Hospital Emergency Center, use 35 Prospect Street rather than relying on the hospital’s 1 General Street main entrance.

Start Here: Fast Answers for Lawrence Hospital

Emergency

I need the Emergency Center

35 Prospect Street
Lawrence, MA 01841

Emergency physicians and trauma-trained teams are available around the clock.

Hospital operator

I need a department

(978) 683-4000

Dial 0 for the operator.

Patient information

I am trying to locate a patient

Main Information Desk:
(978) 683-4000, ext. 2411.

Central Scheduling

I need imaging/testing

844-920-7473
Cost estimate

I need a price before care

(978) 683-4000,
ext. 8360

Financial counselor

I cannot afford my bill

(978) 946-8262

Lawrence Hospital Campus, Entrances & Nearby Outpatient Locations

Main Campus

1 General Street
Lawrence, MA 01841

Use for inpatient care, surgery, maternity, laboratory services, the South Pavilion and numerous outpatient services.

Emergency Center

35 Prospect Street
Lawrence, MA 01841

Continue past General Street on Marston Street, which becomes Prospect Street. The Emergency Center entrance is on the left.

Marston Medical Center

25 Marston Street
Lawrence, MA 01841

Includes cardiology, OB/GYN, rehabilitation and other Merrimack Health/community specialty services.

Andover Medical Center

323 Lowell Street
Andover, MA 01810

Major outpatient site for MRI, mammography, imaging, rehabilitation and physician practices.

Weekend and holiday entrance rule: Merrimack Health currently says only the Main Entrance and Emergency Entrance are open on weekends and holidays.

Lawrence Hospital Parking, Valet & Public Transportation

Patient and visitor parking is free. The hospital’s designated visitor/outpatient parking is across from the main hospital entrance.

Main-campus parking

After turning onto General Street, patient and visitor parking is on the left. Hospital parking areas are patrolled by Public Safety around the clock.

Free valet parking

The current Merrimack Health Directions & Parking page lists complimentary main-lobby valet:

Monday-Friday: 7:30 a.m.-6 p.m.

Check in with the valet kiosk outside the main entrance.

If your vehicle remains with valet after service ends, call Public Safety:

(978) 683-4000, ext. 2200.

Another hospital amenities page still displays an older 8 a.m.-4 p.m. valet schedule. The newer Directions & Parking page lists 7:30 a.m.-6 p.m. If arriving near either endpoint, call the hospital first rather than relying on the longer window.

MVRTA bus

Merrimack Valley Transit buses stop at the hospital’s main entrance seven days a week. The hospital specifically references the 34 Prospect Hill route when directing visitors to check current service.

Accessible arrival

If mobility assistance is needed, use the main entrance and ask a greeter or registration staff for assistance. Public restrooms include accessible facilities on several hospital floors.

Lawrence Hospital Emergency Center & Level III Trauma Care

Emergency care 24/7
Trauma designation Level III
Private exam rooms 41
Entrance

35 Prospect St.

Emergency Center capabilities

The Emergency Center includes designated areas for:

  • Critical emergency care.
  • Trauma.
  • Pediatric emergencies.
  • Rapid assessment.
  • Patients appropriate for vertical/seated treatment areas.
  • Emergency mental-health evaluation.

Level III Trauma Center

Lawrence was the first Emergency Center in Massachusetts to earn Level III Trauma Center verification and remains one of the state’s busier Level III programs.

The trauma service currently reports treating approximately 1,200 traumatically injured patients each year.

Trauma resources include:

  • Trauma-trained emergency physicians.
  • Trauma surgeons.
  • Anesthesiologists.
  • Orthopedic traumatology.
  • Trauma-certified nurses.
  • 24/7 readiness for significant injury.

Stroke

Lawrence Hospital currently holds Primary Stroke Center certification. Neurological emergencies can be evaluated rapidly and patients can be transferred when a higher level of stroke or neurosurgical care is required.

Heart attack

Patients presenting with a heart attack can be evaluated for cardiac-catheterization and angioplasty treatment. The cardiac team maintains emergency response capability for time-sensitive intervention.

Sexual-assault care

The Emergency Center participates in Massachusetts’ Sexual Assault Nurse Examiner program and can evaluate both adults and children who need specialized sexual-assault care.

ER price

There is no one fixed Lawrence Hospital emergency-room fee. Cost depends on the level of emergency evaluation, hospital resources, professional services, lab work, imaging, medication, procedures and whether the patient is admitted.

How to Make an Appointment at Lawrence Hospital

Imaging & diagnostic scheduling 844-920-7473
Ambulatory clinics

(978) 683-4000,
ext. 8257

Doctor directory

166+ current provider listings

Filter by specialty, practice, language, city and accepting-new-patient status.

Appointment checklist

  1. Identify the specialty or test you need.
  2. Have the patient’s insurance card ready.
  3. Ask whether a physician order is required.
  4. Ask whether your insurance requires a referral.
  5. Ask whether prior authorization is required.
  6. Confirm the exact doctor or practice.
  7. Confirm 1 General Street versus Marston, Andover or another site.
  8. Ask for the earliest appointment if timing matters.
  9. Confirm check-in time and preparation instructions.
  10. Ask for a cost estimate when needed.

Lawrence Hospital Doctors & Current Specialist Examples

The current Merrimack Health directory contains more than 160 affiliated physicians, advanced-practice clinicians and specialists. Some practice directly on the hospital campus; others admit or perform procedures at Lawrence Hospital while maintaining offices nearby.

Hospital affiliation is not the same as office location. Confirm the address before traveling. Individual doctor clinic days are dynamic and should not be inferred from office opening hours.
Cardiology & Heart Care

Current directory and heart-program listings include:

  • Kevin Berry, MD — Cardiology/Internal Medicine.
  • Stephen Galizio, MD — Cardiology/Internal Medicine.
  • Anthony Marino, MD — Cardiology.
  • Davor Kvaternik, MD — Cardiology, New England Cardiology.
  • Anthony Straceski, MD — Cardiology, New England Cardiology.
  • David Gossman, MD — Cardiology, Lawrence Hospital Cath Lab.
  • Sunit Mukherjee, MD — Interventional Cardiology.

Merrimack Health Community Medical Associates Cardiology:
25 Marston St., Lawrence
(978) 946-8491.

Gastroenterology — (978) 459-6737

Integrated Gastroenterology Consultants
1 General Street, first floor

  • Richard Tilson, MD, MPH — Chief of Gastroenterology at Lawrence Hospital; general GI, hepatology, inflammatory bowel disease and colon-cancer screening.
  • Nitin Aggarwal, MD — Gastroenterology.
  • Supriya Rao, MD — Gastroenterology; currently listed as accepting new patients.
  • Winnie Szeto, MD — Gastroenterology; currently listed as accepting new patients.
  • James Connolly, MD — Gastroenterology/hepatology.

Practice: (978) 459-6737.

Neurology & Neurosurgery — (978) 687-2321

New England Neurological Associates
354 Merrimack Street, Building 1
Lawrence, MA 01843

  • Hassaan Bashir, MD — Neurology.
  • Benjamin Trachtman, MD — Neurology.
  • Andreas Schoeck, MD — Neurology/electrophysiology and vascular neurology.
  • Saurabh Sinha, MD — Neurosurgery.
  • Robert Miller, MD — Neurology/Neurosurgery; currently listed as accepting new patients.

Practice: (978) 687-2321.

Orthopedics & Joint Replacement — (978) 794-1946

Lawrence Hospital’s joint-replacement program works closely with Mobility Bone & Joint Institute.

Current directory examples include:

  • Steven Andriola, MD — Orthopedics.
  • Adam Harder, MD — Orthopedics.
  • Joshua Pletka, MD — Orthopedics.
  • Papaiah Gopal, MD — Orthopedic Surgery.
  • Robert Runyon, MD — Orthopedic Surgery.
  • Kevin Heaton, MD — Orthopedic Surgery.

Main practice phone: (978) 794-1946.

Many office visits occur at 323 Lowell Street, Andover or another Mobility location rather than 1 General Street.

Obstetrics & Gynecology

Merrimack Health’s provider directory currently includes OB/GYN physicians such as:

  • Michael Grossman, MD — Obstetrics/Gynecology.
  • Javed Siddiqi, MD — Obstetrics/Gynecology.
  • Ibrahim Joulak, MD, FACOG — Obstetrics/Gynecology; multilingual care.

Merrimack Health Community Medical Associates OB/GYN Women’s Health:
25 Marston St., Suite 301
Lawrence, MA 01841
(978) 946-8550.

To get the real clinic schedule: search the physician’s full name in the Merrimack Health directory or call the practice. Do not assume an office’s weekday hours are the doctor’s personal schedule.
Current Merrimack Health Doctor Directory

Useful Lawrence Hospital Service Hours & Phone Numbers

Service Current published hours Phone / routing
Emergency Center 24/7 Main: (978) 683-4000
Main Laboratory Mon-Fri 7 a.m.-5 p.m.; weekends closed (978) 683-4000 ext. 8105
Medical Records Mon-Fri 8 a.m.-4 p.m. (978) 683-4000 ext. 2047
Patient Accounts Mon-Fri 8 a.m.-4:30 p.m. 800-695-2514 / ext. 2850
Cafeteria Mon-Fri 7 a.m.-3 p.m. Nutritional Services ext. 2597
Main-lobby valet Current Directions page: Mon-Fri 7:30 a.m.-6 p.m. Public Safety after hours: ext. 2200
General visiting Noon-7 p.m. Unit-specific restrictions may apply
Marston Rehabilitation Mon-Thu 7:30 a.m.-6 p.m.; Fri 7:30 a.m.-2 p.m. (978) 683-4000 ext. 2061

Major Services at Lawrence Hospital

Emergency & Trauma

24/7 emergency care and verified Level III trauma services.

Stroke

Current Primary Stroke Center certification.

Heart & Vascular

Cardiology, cardiac catheterization, heart-failure and vascular services.

Maternity

Labor/delivery, mother-baby care and Level II Special Care Nursery.

Surgery

General, vascular, orthopedic, spine, neurosurgical, urologic and gynecologic procedures.

Orthopedics

Trauma, joint replacement, hip/knee and rehabilitation.

Gastroenterology

GI clinic, colonoscopy, upper endoscopy and advanced endoscopy.

Cancer Care

Multidisciplinary oncology care in collaboration with regional specialists including Dana-Farber.

Imaging

Open MRI, CT, mammography, ultrasound, X-ray, nuclear medicine and interventional radiology.

Laboratory

Hospital and outpatient diagnostic lab services.

Rehabilitation

PT, OT, speech, neurological, orthopedic and pelvic-floor rehabilitation.

Sleep Medicine

In-lab and at-home sleep testing.

Heart & Vascular Care at Lawrence Hospital

Lawrence Hospital maintains advanced cardiovascular capability and has received repeated national recognition through the American College of Cardiology.

Current cardiac capabilities

  • Emergency treatment of heart attacks.
  • Cardiac catheterization.
  • Percutaneous coronary intervention/angioplasty.
  • Heart-failure care.
  • Cardiac diagnostics.
  • Vascular surgery.
  • Peripheral vascular procedures.
  • Impella mechanical circulatory-support capability.

HeartCARE recognition

Lawrence Hospital earned its eighth consecutive HeartCARE Center National Distinction of Excellence for cardiovascular care and also maintains ACC recognition in cardiac catheterization, chest-pain/PCI and heart-failure care.

Cardiology office

Merrimack Health Community Medical Associates Cardiology
25 Marston St., Suite 301
Lawrence, MA 01841
(978) 946-8491

Lawrence Hospital Maternity, Labor & Delivery & Special Care Nursery

Lawrence Hospital remains Merrimack Health’s major maternity campus and delivers more than 1,500 babies per year according to its current maternity program.

Labor & Delivery

(978) 683-4000
ext. 2272

Special Care Nursery Level II

Commonwealth of Massachusetts designation.

Neonatology 24/7

Neonatologist coverage for babies needing additional support.

Current maternity services

  • Private maternity rooms.
  • Labor and delivery.
  • Mother-baby care.
  • Breastfeeding support.
  • Level II Special Care Nursery.
  • Maternal-Fetal Medicine clinic on the Lawrence campus.
  • Pregnancy education through BUMP2BABY360.

Special Care Nursery

The Level II nursery can care for babies needing additional monitoring or treatment, including:

  • Premature infants appropriate for Level II care.
  • Twins and triplets.
  • Babies with selected metabolic conditions.
  • Newborns requiring additional respiratory, feeding or medical support.

Elective induction

If an elective induction is scheduled, Lawrence asks patients to call Labor & Delivery at (978) 683-4000, ext. 2272 on the morning of the induction before leaving home. High delivery volume can occasionally require an elective procedure to be rescheduled.

Labor & Delivery visitors

  • Laboring patients may have two support people.
  • Support people must be 18 or older.
  • The two support people cannot rotate or trade with other visitors during Labor & Delivery.
  • No additional visitors are permitted in Labor & Delivery under the current posted policy.

2026 Merrimack Health consolidation

In April 2026, Merrimack Health announced a plan to consolidate maternity and neonatal services from Methuen into Lawrence Hospital, subject to the Massachusetts regulatory process, with an anticipated August 2026 transition. Patients whose prenatal care began through Methuen should confirm their final delivery location directly with their obstetric team.

Santagati Center for Surgery & Orthopedic Care

The Santagati Center for Surgery provides modern operating rooms and perioperative services at the Lawrence campus.

Surgical specialties include

  • General surgery.
  • Orthopedic surgery.
  • Total hip and knee replacement.
  • Hand surgery.
  • Vascular surgery.
  • Neurosurgery.
  • Spine surgery.
  • Urology.
  • Gynecologic surgery.
  • Pediatric ENT/general surgery.
  • Bariatric surgery.
  • Lithotripsy for kidney stones.

Robotic surgery routing

Merrimack Health’s newest da Vinci 5 robotic surgery program is at Methuen Hospital, not Lawrence Hospital. Patients scheduled for robotic general, urologic, gynecologic or thoracic procedures should verify which Merrimack Health hospital their surgeon selected.

Before surgery

  • Confirm the exact hospital campus.
  • Confirm your arrival time.
  • Follow fasting rules exactly.
  • Ask which medications should be taken or held.
  • Bring photo ID and insurance information.
  • Bring advance-directive documents when applicable.
  • Arrange a responsible adult driver when required after outpatient anesthesia.

Cancer Care at Lawrence Hospital

Lawrence Hospital’s cancer program uses a multidisciplinary model and collaborates with specialists from Dana-Farber Cancer Institute.

Cancer-related resources can include

  • Medical oncology coordination.
  • Surgical oncology.
  • Urologic cancer treatment.
  • ENT/head and neck treatment.
  • Neurosurgical care.
  • Infusion therapy.
  • Laboratory support.
  • Interventional radiology.
  • Cancer-related nutrition and social work.
  • Breast imaging and biopsy.

Radiation oncology update

In July 2026, Dana-Farber announced a proposal to re-establish a joint radiation-oncology clinic with Merrimack Health at the Methuen Hospital campus. Do not assume radiation treatment is delivered at the Lawrence campus; confirm the treatment address with the oncology team.

Infusion Therapy

The Lawrence campus directory lists an Infusion Therapy Treatment Center in the Level 1 Ambulatory Care Center at 1 General Street.

Lawrence Hospital Visiting Hours & Current Rules

Current posted general visiting hours: noon-7 p.m.

The hospital’s public visitor page still identifies the current general policy as effective May 12, 2023, with respiratory-illness precautions updated more recently. Because the page remains the hospital’s active visitor guidance, this guide uses those posted hours.

Do not visit when sick

Visitors should not enter when experiencing symptoms such as:

  • Fever.
  • Cough.
  • Rash.
  • Vomiting.
  • Diarrhea.
  • Other significant respiratory or infectious symptoms.

Masking

The hospital currently strongly encourages facility-issued masking in clinical-care areas when respiratory activity is elevated, although general masking is not always mandatory. Patients with respiratory symptoms may be instructed to mask.

Labor & Delivery

Labor & Delivery has its own stricter policy: two fixed adult support people are permitted during labor, with no additional general visitors.

ICU, maternity, emergency, behavioral-health and isolation situations can have different visitor limits. Call (978) 683-4000 and ask for the patient’s unit when visiting rules determine whether you should travel.

Lawrence Hospital Doctor Fees, ER Costs & Price Estimates

Lawrence Hospital does not publish one universal physician visit fee, ER fee, MRI fee or surgery price that accurately predicts every patient’s out-of-pocket responsibility.

Why your cost differs

Your final responsibility can depend on:

  • Hospital/facility charges.
  • Physician professional charges.
  • Radiologist interpretation.
  • Pathology.
  • Anesthesia.
  • Lab tests.
  • Imaging.
  • Medication and supplies.
  • Insurance deductible.
  • Copayment.
  • Coinsurance.

Cost Estimator hotline

Lawrence Hospital Cost Estimate (978) 683-4000, ext. 8360

Lawrence can provide a pricing range for planned care based on comparable historical services. An estimate is not a guaranteed final bill.

If you have insurance

The hospital advises insured patients to also contact the insurer directly using the member-services number on the insurance card because the insurer controls:

  • Network status.
  • Deductible balance.
  • Copay.
  • Coinsurance.
  • Referral requirements.
  • Prior authorization.

Price transparency

Lawrence Hospital publishes its federally required machine-readable pricing information and 300 shoppable services. Those files are not the same thing as your personal estimate.

Insurance, MassHealth & Network Verification

Insurance networks change frequently, and Merrimack Health’s current patient pages emphasize confirming benefits directly with the health plan rather than relying on a static insurer-name list.

Lawrence participates in major Massachusetts coverage systems

Current hospital resources specifically address coverage involving programs such as:

  • MassHealth.
  • Massachusetts Health Connector plans.
  • Health Safety Net.
  • Children’s Medical Security Program.
  • Mass General Brigham MassHealth ACO.
  • Other private/commercial insurance products.

MassHealth ACO

Lawrence Hospital participates with the Mass General Brigham MassHealth ACO in partnership with local practices, while also continuing to serve patients in other community ACO arrangements.

Ask these questions before elective care

  1. Is Merrimack Health Lawrence Hospital in network?
  2. Is my physician in network?
  3. Is the anesthesiologist or imaging specialist in network?
  4. Do I need a PCP referral?
  5. Does this procedure need prior authorization?
  6. What deductible remains?
  7. What copay or coinsurance applies?

Financial counselors: (978) 946-8262.

Lawrence Hospital Financial Assistance & Massachusetts Programs

Financial Counseling (978) 946-8262
Patient Financial Services

(978) 683-4000
ext. 2850

Health Safety Net 877-910-2100

Programs the hospital can help patients explore

  • MassHealth.
  • Health Connector premium-assistance programs.
  • Children’s Medical Security Program.
  • Health Safety Net.
  • Medical Hardship.
  • Hospital financial assistance.
  • Self-pay discounts.
  • Payment arrangements.

Certified application assistance

Hospital financial counselors can help eligible uninsured or underinsured patients understand public-assistance applications and coverage options.

Medical Hardship

Massachusetts Medical Hardship can be important for patients whose medical bills are very large relative to household income even when they do not fit ordinary low-income categories.

Lawrence publishes separate Financial Assistance and Self-Pay Discount policies. Exact eligibility depends on residency, household income, insurance status, available public programs and the specific bill. Call Financial Counseling rather than assuming a percentage from an old policy copy.

Emergency treatment

Lawrence’s current credit-and-collection policy states that medically necessary emergency care is provided regardless of the patient’s ability to pay.

Lawrence Hospital Billing, Payment Plans & Separate Bills

Hospital bill payment 800-695-2514
Patient Accounts

(978) 683-4000
ext. 2850

Mon-Fri 8 a.m.-4:30 p.m.

Billing email

PatientPayment@merrimackhealth.org

How to pay

  • Online payment.
  • Telephone at 800-695-2514.
  • Cashier’s Office on the hospital first floor.
  • Mail.
  • Payment plan when approved.

Mail hospital payments to:

Lawrence Hospital
Patient Financial Services
P.O. Box 847223
Boston, MA 02284-7223

Why did I receive another bill?

Lawrence specifically warns that patients may receive separate bills from:

  • Your personal physician.
  • Radiologist.
  • Pathologist.
  • Anesthesiologist.
  • Other independent practitioners involved in the visit.

A separate professional statement does not automatically mean the hospital billed the same service twice.

Itemized bill

Patients can request an itemized hospital bill from Patient Accounts.

Lawrence Hospital Medical Records

Medical Records

(978) 683-4000
ext. 2047

Office hours 8 a.m.-4 p.m.

Monday-Friday.

Typical processing Within 10 business days

After a complete request is received.

Request methods

Email: medicalrecords@lawrencegeneral.org

Mail:
Health Information Services Department
Lawrence Hospital
1 General St.
Lawrence, MA 01842

The hospital currently displays two different medical-record fax numbers on separate official pages: the detailed records page lists (978) 946-8169, while the newer general Contact page lists (978) 557-9948. If faxing an important authorization, call ext. 2047 first or use the published medical-records email.

Radiology images

Radiology: (978) 946-8103 or (978) 683-4000 ext. 2559.

The radiology-image request page currently lists fax (978) 946-8067 for image-copy requests.

Copy fees

  • Records requested directly by another provider for consultation or continuing care: no charge.
  • Personal copies: a copy fee may apply.
  • Attorney/insurer requests: billed according to applicable record-copy rules.

Birth certificates

Lawrence Hospital does not issue legal birth-certificate copies after discharge. Request them from:

Lawrence City Clerk
200 Common St.
Lawrence, MA 01840
(978) 620-3230

Merrimack Health Lawrence Hospital Patient Portal

Lawrence uses the Merrimack Health Patient Portal powered by MEDITECH, not MyChart.

Results

View laboratory and radiology reports.

Visits

Review upcoming outpatient appointments and visit history.

Medications

Review active home medications.

Discharge information

Reference previous visit and discharge instructions.

Pre-registration

Complete eligible pre-registration tasks before a visit.

Billing

Access available billing information.

Sharing

Share available health information with family or other permitted users.

Immunizations

Review available immunization information.

MHealth

The MEDITECH MHealth mobile app can be used for mobile portal access.

Teen accounts

Current portal instructions allow patients ages 13-17 to register for their own portal access using a unique email address. Teens can use portal sharing controls when they choose to share eligible information with a parent or guardian.

Portal support

Email: patientportal@merrimackhealth.org

Open Merrimack Health Patient Portal

Lawrence Hospital Laboratory: Hours & Fasting Tests

Location

1 General Street
First Floor

Phone

(978) 683-4000
ext. 8105

Hours

Mon-Fri 7 a.m.-5 p.m.
Saturday/Sunday closed.

Tests the lab currently lists as requiring a 12-hour fast

  • Lipid profile.
  • Triglycerides.
  • Glucose tolerance test.
  • Fasting glucose.
  • Lactose tolerance test.
  • Cortrosyn stimulation test.
  • D-Xylose.
Follow the ordering clinician’s instructions if they differ. Medication, pregnancy, diabetes and the exact test can change fasting instructions.

Do you need an order?

If the physician’s office has already faxed the laboratory order, a paper copy may not be necessary. Otherwise, bring the requisition.

Current laboratory guidance says standing orders generally do not require a new order for up to six months unless the clinician changes them.

Lawrence Hospital MRI, CT, Mammography, Ultrasound & X-Ray

Merrimack Health Central Scheduling 844-920-7473

South Pavilion imaging

Lawrence Hospital South Pavilion
1 General Street
Lawrence, MA 01841

Current services include:

Open MRI

High-field open design with ambient lighting/music options for patient comfort.

CT

Head, chest, abdomen/pelvis, extremity and CT angiography examinations.

3D Mammography

Screening and diagnostic breast imaging.

Ultrasound

Diagnostic ultrasound with ACR-accredited services.

X-Ray

Routine and specialized digital radiography.

Nuclear Medicine

Cardiac, thyroid, bone, renal and other nuclear imaging.

Interventional Radiology

Image-guided vascular access, tumor and vascular procedures.

Bone Density

DEXA scanning.

Breast Procedures

Breast ultrasound, stereotactic biopsy and breast MRI.

MRI

Lawrence’s open MRI can perform imaging of:

  • Brain.
  • Head and neck.
  • Chest.
  • Abdomen and pelvis.
  • Spine.
  • Joints and extremities.
  • Prostate.
  • Breast and breast biopsy.

X-ray

Current Merrimack Health guidance states that X-rays are performed on a walk-in basis once a physician order is available.

Mammography

An order is generally not required for a routine annual screening mammogram. Diagnostic breast evaluation may require an order and different scheduling.

CT/MRI authorization

Many CT and MRI exams require insurance prior authorization. A physician order alone does not guarantee that insurance authorization has been completed.

Pharmacy & Prescriptions After Discharge

Lawrence Hospital has hospital pharmacy services supporting inpatient and clinical care. However, the current public Merrimack Health Lawrence pages do not clearly publish a patient-facing walk-in retail pharmacy at 1 General Street with dependable public pickup hours.

Before discharge: ask the nurse or prescribing clinician which pharmacy your prescription was sent to, whether it has already been transmitted electronically, when the first dose is due and whether any medication requires prior authorization.

Before leaving with a new medicine

  • Confirm the medication name.
  • Confirm dose and frequency.
  • Ask when the next dose is due.
  • Ask which prior medications should be stopped.
  • Confirm the retail pharmacy receiving the prescription.
  • Ask what to do if insurance rejects the prescription.

Interpreter Services, Patient Relations, Security & Hospital Amenities

Interpreter Services

(978) 683-4000
ext. 2676

Patient Relations

(978) 683-4000
ext. 2273 / 8329

After-hours nursing supervisor

(978) 683-4000
ext. 3974

Security

ext. 3999

Case Management

ext. 2550

Spiritual Care

ext. 2344 / 2349

Interpreter help

Lawrence can arrange:

  • Face-to-face interpreters.
  • Telephone interpretation.
  • Video interpretation.
  • Sign-language interpreters.
  • Sorenson video-relay service for deaf/hard-of-hearing patients.

Request an interpreter as early as possible for a scheduled admission, surgery or outpatient procedure.

Patient Relations

Email: PatientRelationsSpecialist@merrimackhealth.org.

For non-urgent patient-experience issues, email or call during normal weekday business hours. After hours, weekends and holidays, use the nursing supervisor at ext. 3974.

Wi-Fi

Free hospital Wi-Fi is available through the LGH-Guest network without a password.

Cafeteria

Basement level
Monday-Friday: 7 a.m.-3 p.m.

ATM

ATMs are currently listed near:

  • The basement cafeteria.
  • The Emergency Center patient checkout area.

Tobacco

The Lawrence campus is tobacco-free.

Lawrence Hospital Phone Directory

Department / need Phone Useful detail
Main Hospital / Operator(978) 683-4000Dial 0 for operator
Patient Information(978) 683-4000 ext. 2411Patient room/condition routing where permitted
Emergency Center(978) 683-4000Use 35 Prospect St.; call 911 for emergencies
Admittingext. 2870Admission process
Central Scheduling844-920-7473Imaging and diagnostic appointments
Ambulatory Clinicsext. 8257Hospital outpatient clinic routing
Cardiology – Marston(978) 946-8491Community Medical Associates Cardiology
Gastroenterology(978) 459-6737Integrated Gastroenterology Consultants
Neurology / Neurosurgery(978) 687-2321New England Neurological Associates
Orthopedics / Joint Program(978) 794-1946Mobility Bone & Joint Institute
OB/GYN Women’s Health – Marston(978) 946-8550Community Medical Associates
Labor & Deliveryext. 2272Birthing / elective induction instructions
Intensive Careext. 2420ICU information
Laboratoryext. 8105Main hospital first-floor lab
Imaging / Radiology(978) 946-8103General imaging questions
MRI / Imaging Scheduling844-920-7473Systemwide scheduling
Interventional Radiologyext. 2542Image-guided procedures
Medical Recordsext. 2047Mon-Fri 8 a.m.-4 p.m.
Patient Accounts800-695-2514 / ext. 2850Billing and itemized statements
Cost Estimatorext. 8360Planned-service estimates
Financial Counseling(978) 946-8262Coverage and assistance
Interpreter Servicesext. 2676Language/ASL assistance
Patient Relationsext. 2273 / 8329Patient concerns
After-hours Nursing Supervisorext. 3974Weekend/holiday/after-hours concerns
Case Managementext. 2550Discharge and post-hospital planning
Spiritual Careext. 2344 / 2349Chaplain support
Public Safetyext. 2200 / 3999Valet retrieval/security assistance

Lawrence Hospital Google Map

Open Main Hospital Map Open Emergency Entrance Map

Before You Leave Home: Lawrence Hospital Checklist

Scheduled visit

  • Confirm Lawrence vs Methuen vs Haverhill campus.
  • Confirm doctor and specialty.
  • Confirm 1 General Street vs Marston or another outpatient office.
  • Bring photo ID.
  • Bring insurance card.
  • Bring referral/order if required.
  • Confirm prior authorization.
  • Bring medication and allergy list.
  • Review portal information.
  • Ask for an estimate when cost matters.
  • Parking is free.

Emergency visit

  • Call 911 for life-threatening symptoms.
  • Use 35 Prospect Street for the Emergency Center.
  • Do not rely only on the 1 General Street main entrance.
  • Level III trauma resources are available.
  • Stroke and cardiac emergency capabilities are available.
  • Bring medication/allergy information only when readily available.
  • Do not delay care for insurance approval or pricing.

Official Merrimack Health Resources for Live Actions

The useful visit information is summarized directly above. Use these official resources for actions and details that can change.

Last reviewed: August 20, 2026. Merrimack Health branding, maternity consolidation, individual doctor schedules, insurance participation, valet hours, visitor restrictions and holiday department hours can change.

Frequently Asked Questions About Lawrence General Hospital

1. Is Lawrence General Hospital still called Lawrence General Hospital?

The hospital was rebranded in September 2025. Its current official name is Merrimack Health Lawrence Hospital. “Lawrence General Hospital” remains the former and widely recognized name for the same Lawrence campus.

2. What is Lawrence General Hospital’s address and phone number?

The main campus is at 1 General Street, Lawrence, MA 01841. The main phone number is (978) 683-4000. Dial 0 for the hospital operator.

3. Where is the Lawrence Hospital Emergency Center entrance?

The Emergency Center has a separate arrival address at 35 Prospect Street, Lawrence, MA 01841. It provides around-the-clock emergency care. Call 911 for a life-threatening emergency.

4. What trauma level is Lawrence Hospital?

Lawrence Hospital is an American College of Surgeons-verified Level III Trauma Center. Trauma physicians, surgeons, anesthesiologists, orthopedic trauma specialists and trauma-trained nurses provide 24/7 coverage.

5. Is parking free at Lawrence Hospital?

Yes. Merrimack Health currently provides free patient and visitor parking. Its current Directions & Parking page also lists free main-lobby valet Monday-Friday from approximately 7:30 a.m.-6 p.m., although another hospital page still shows an older 8 a.m.-4 p.m. schedule.

6. What are Lawrence Hospital visiting hours?

Current posted general visiting hours are noon-7 p.m.. Labor & Delivery, maternity, ICU and other clinical areas can have different rules. Laboring patients may currently have two fixed adult support people.

7. How do I make an appointment or schedule imaging at Lawrence Hospital?

For many imaging and diagnostic appointments, call Merrimack Health Central Scheduling at 844-920-7473. For physician appointments, use the Merrimack Health doctor directory or call the individual practice. Always confirm the exact campus and office address.

8. How much does an ER visit or doctor visit cost at Lawrence Hospital?

There is no single fixed ER or physician price. Cost depends on hospital and professional services, testing, imaging, procedures and insurance benefits. For a planned-service estimate, call (978) 683-4000, ext. 8360.

9. How do I request medical records from Lawrence Hospital?

Call Medical Records at (978) 683-4000, ext. 2047, Monday-Friday 8 a.m.-4 p.m. Requests can also be sent to medicalrecords@lawrencegeneral.org. Complete requests are generally processed within 10 business days.

10. Does Lawrence Hospital offer financial assistance?

Yes. Lawrence Hospital offers financial-assistance and self-pay programs and can help patients apply for programs such as MassHealth, Health Safety Net, Health Connector assistance and Medical Hardship. Call a Lawrence Hospital financial counselor at (978) 946-8262.