Allegheny General Hospital: Address, Phone & Patient Info

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Pittsburgh, Pennsylvania • Allegheny Health Network

Allegheny General Hospital Address, Phone, Emergency Room, Doctors, Parking & Patient Information

Allegheny General Hospital (AGH) is at 320 East North Avenue, Pittsburgh, PA 15212 on Pittsburgh’s North Side. The main hospital number is (412) 359-3131, while Patient Information is (412) 359-3501.

AGH is a major Allegheny Health Network hospital with advanced programs in cardiovascular medicine, cancer, neuroscience, orthopaedics, gastroenterology, mental health, stroke, surgery and trauma. Its Level I Trauma Center operates 24/7.

This guide puts the practical information patients and visitors usually need directly on the page: ER and trauma routing, James Street parking, visiting hours, specialty buildings, named doctors, appointments, cancer care, costs, financial assistance, insurance, medical records, MyChart, lab, imaging, food, accessibility and discharge pickup.

Hospital: (412) 359-3131 Emergency & Trauma Doctors Parking & Entrances
Hospital address 320 East North Avenue
Pittsburgh, PA 15212
Main phone (412) 359-3131
Emergency Services (412) 359-3252
Trauma 24/7
Appointments (412) 362-8677
(412) DOCTORS
Emergency: Call 911 for a life-threatening emergency. Do not delay emergency or trauma care to check insurance authorization, an estimate or financial-assistance eligibility.

Start Here: Fast Answers for Allegheny General Hospital

Patient information

Find a hospitalized patient

(412) 359-3501

Use Patient Information rather than calling an unrelated specialty clinic.

Emergency

Emergency Department

(412) 359-3252

AGH’s trauma team provides Level I trauma care around the clock.

New appointment

(412) DOCTORS

(412) 362-8677

Weekdays 7 a.m.-5 p.m.; closed weekends and holidays.

Health question

AHN Nurse Line

(412) 687-7348

Also written as (412) NURSE-4-U.

Medical records

AGH Medical Records

(412) 359-4234
Financial help

AHN Financial Assistance

(855) 493-2500

FinancialAdvocates@ahn.org

AGH Campus Routing: Main Hospital, Hemlock, South Tower & Cancer Institute

Reviewed August 19, 2026

Allegheny General is a multi-building hospital campus. The address on an appointment may be 320 E. North Avenue, 314 E. North Avenue or another nearby AHN building. Check the specific department before choosing an entrance.

Main AGH Hospital

320 East North Avenue
Pittsburgh, PA 15212

Main hospital, emergency/trauma services, inpatient units and many medical/surgical departments.

Hemlock Building

All Neurology specialists listed on AGH’s Neuroscience location guide are in the Hemlock Building.

James Street Garage route: drive to garage floor 5. The Hemlock entrance connects from that level.

South Tower

South Tower houses multiple specialty services, including selected neurosurgeons, the Trauma Clinic and Advanced Wound Healing Center.

Neuroscience: Suite 208.
Trauma Clinic: Suite 261.

AHN Cancer Institute

314 East North Avenue
Pittsburgh, PA 15212

This separate Cancer Institute building is the hub for medical, surgical and radiation oncology.

Best habit: save the department, building, floor and suite from MyChart before leaving home. “Allegheny General Hospital” by itself may not identify the closest entrance.

Allegheny General Hospital Parking, James Street Garage & Discharge Pickup

James Street parking garage

AHN’s official driving instructions direct hospital traffic from the East Ohio Street business district onto James Street. Continue through three stop signs and one traffic light, then turn left into the hospital parking garage.

Parking discounts for hospitalized patients

If a vehicle must remain in the hospital garage during an inpatient stay, AHN offers a discounted rate.

Parking Department: (412) 359-6455.

Call before discharge so staff can explain the current discount process.

Extended-stay family parking

AHN’s current AGH pages contain different minimum-stay thresholds for reduced family parking. The dedicated parking page says reduced parking may be available after a patient has been hospitalized more than five days, while another stay-information page has historically listed a longer threshold. Ask the Parking Department or cashier for the current rule instead of assuming a specific number of days.

Where is the parking cashier?

The parking page identifies the Cashier’s Office on the first floor in the Main Lobby of Snyder Pavilion as a location for extended-stay parking assistance.

Neurology / Hemlock parking shortcut

  1. Enter the James Street Parking Garage.
  2. Drive to the fifth floor of the garage.
  3. Use the Hemlock entrance from that garage level.
  4. After entering Hemlock, you are on the building’s second-floor level.
  5. Follow signs for the Neuroscience Institute or your clinic.

Discharge pickup

On discharge day, AHN directs drivers to the second entrance on Sandusky Street marked “Outpatient Entrance.”

  1. Driver enters the Outpatient Entrance parking area.
  2. Driver receives a parking ticket.
  3. After the patient is brought down, stop at the Cashier/Information Desk in the Outpatient Lobby.
  4. Show the discharge papers.
  5. The parking ticket can be validated for discharge pickup.

Allegheny General Emergency Department & Level I Trauma Center

Emergency Services (412) 359-3252
Trauma Level I

Highest-level adult trauma capability.

Coverage 24/7

Trauma team available around the clock.

LifeFlight (412) 359-3333

Emergency dispatch.

Level I trauma care

AGH was the first accredited Level I Trauma Center in western Pennsylvania. Trauma specialists manage severe injuries 24/7 with access to neurotrauma, orthopaedics, cardiothoracic surgery, plastic surgery, oral surgery and other subspecialties.

AGH also opened Pennsylvania’s first dedicated trauma intensive care unit.

AHN LifeFlight

AHN LifeFlight provides round-the-clock emergency medical transport and can reach critically injured or ill patients within an approximately 130-mile radius of the AGH trauma center.

AGH Trauma Clinic after discharge

Trauma Clinic

South Tower, Suite 261
320 East North Avenue

Clinic day: Wednesday
Appointments begin: 1 p.m.
Phone: (412) 359-6466
Fax: (412) 359-3844.

Complimentary valet parking and wheelchair transportation are available for clinic patients when needed.

What does an ER visit cost?

AGH does not publish one fixed emergency-room fee. Your final bill depends on the severity of the visit, physician evaluation, hospital resources, laboratory work, imaging, medications, procedures and specialist services.

Emergency care may generate more than one bill, including hospital/facility charges and professional charges from physicians involved in your care.

How to Make an Appointment at Allegheny General Hospital

General appointments (412) 362-8677

(412) DOCTORS
Weekdays 7 a.m.-5 p.m.
Closed weekends and holidays.

Neurology (412) 359-8850
Neurosurgery (412) 359-6200
Cancer (412) 578-4673

(412) 578-HOPE

Behavioral health (412) 330-4429
Wound Healing (412) 359-4325

(412) 359-HEAL

What to confirm when scheduling

  1. Give the reason for your appointment or specialty needed.
  2. Ask whether a referral is required.
  3. Have your insurance card ready.
  4. Ask whether prior authorization is needed.
  5. Confirm the physician’s full name.
  6. Confirm whether the appointment is at 320 E. North Avenue, 314 E. North Avenue or another AHN office.
  7. Ask for the building, floor and suite.
  8. Ask which garage or entrance is closest.
  9. Confirm the arrival/check-in time separately from the appointment time.

Allegheny General Hospital Doctors & Specialist Teams

AGH has a large physician staff, so this section highlights current leaders and physicians from high-demand services rather than pretending a static article can contain every active provider.

Doctor timing: AHN publishes clinic hours and live appointment availability, but generally does not publish a permanent Monday-through-Friday personal schedule for every physician. A surgeon or specialist may rotate between office visits, procedures, surgery and hospital rounds. Clinic hours therefore should not be interpreted as a specific doctor’s personal working hours.
Neurosurgery — (412) 359-6200

AHN’s current AGH Neuroscience page lists the following South Tower neurosurgeons:

  • Hae-Dong Jho, MD, PhD
  • Matthew J. Shepard, MD
  • Alexander C. Whiting, MD
  • Benjamin B. Whiting, MD
  • Donald M. Whiting, MD
  • Chen Xu, MD
  • Alexander K. Yu, MD

South Tower Neuroscience hours: Monday-Friday, 8 a.m.-4:30 p.m.

Important: those are institute hours, not proof that every listed surgeon is physically in clinic every weekday.

Neurology — Hemlock Building — (412) 359-8850

AGH states that all of its Neurology specialists at this hospital location are in the Hemlock Building.

Programs include:

  • Epilepsy.
  • Stroke.
  • Movement disorders.
  • Parkinson’s disease.
  • Multiple sclerosis.
  • ALS.
  • Myasthenia gravis.
  • Headache and migraine.
  • Alzheimer’s disease and dementia.
  • Adult hydrocephalus.
  • Pituitary disorders.
  • Spasticity.

Institute hours: Monday-Friday, 8 a.m.-4:30 p.m.

Cardiovascular physicians
  • Stephen Bailey, MD — AHN cardiovascular/thoracic surgical leadership.
  • Indu G. Poornima, MD, FACC, FNLA — Preventive Cardiology, Women’s Heart Center and Nuclear Cardiology leadership.
  • Andrew Oehler, MD, FACC — preventive cardiovascular medicine.
  • Mahathi B. Indaram, MD — cardiovascular disease prevention.
  • Valentyna Ivanova, MD — listed with AGH cardio-oncology services.
  • Anita U. Radhakrishnan, MD — listed with cardio-oncology services.

Women’s Heart Center: (412) 359-6550.
Cardio-Oncology / scheduling: (412) 359-4744.

Orthopaedic physicians
  • Patrick J. DeMeo, MD — AHN Orthopaedic Surgery leadership and longtime AGH specialist.
  • Daniel T. Altman, MD, FACS — Orthopaedic Spine Trauma leadership at AGH.

Appointments: (412) DOCTORS / (412) 362-8677.

Cancer specialists
  • David Bartlett, MD — AHN Cancer Institute leadership.
  • Howard Edington, MD — melanoma and skin cancer surgery.
  • Blair Jobe, MD — esophageal, gastric and related surgical oncology.
  • Benny Weksler, MD — thoracic oncology including lung and pleural disease.
  • Patrick Wagner, MD — surgical oncology.
  • Stephen Karlovits, MD — neurological cancer/radiation oncology expertise.

Hope Line: (412) 578-HOPE / (412) 578-4673.

To get a doctor’s actual available day: call the specialty office or (412) DOCTORS, provide the physician’s full name and ask for the first available appointment at AGH. MyChart can also show eligible live appointments.
Check Current AHN Doctor Directory

AGH Clinic & Service Hours

Service Location Published hours Phone
Trauma Center Main hospital 24/7 (412) 359-3252
Trauma Follow-Up Clinic South Tower, Suite 261 Wednesday, appointments beginning 1 p.m. (412) 359-6466
Neuroscience Institute Hemlock / South Tower Mon-Fri 8 a.m.-4:30 p.m. Neurology (412) 359-8850
Neurosurgery (412) 359-6200
Cancer Institute 314 E. North Ave. General institute hours Mon-Fri 8 a.m.-5:30 p.m. (412) 578-4673
Radiation Oncology 314 E. North Ave. Mon-Fri 7:30 a.m.-4:30 p.m. (412) 359-3400
Outpatient Blood Draw 320 E. North Ave. Mon-Fri 6 a.m.-5 p.m. (412) 359-3524
Advanced Wound Healing Center South Tower CVI 1 Mon-Fri 7:30 a.m.-4 p.m. (412) 359-4325
Behavioral Health Triage 4 Allegheny Square E, Floor 8 Mon-Fri 8 a.m.-8 p.m.; Sat-Sun 9 a.m.-4 p.m. (412) 330-4429
General Appointment Line Systemwide Weekdays 7 a.m.-5 p.m.; closed weekends/holidays (412) 362-8677
Clinic hours ≠ physician schedule. A clinic may be open Monday-Friday even when a specific physician sees patients there only on selected days.

AHN Cancer Institute at Allegheny General Hospital

Address:
314 East North Avenue
Pittsburgh, PA 15212

Hope Line: (412) 578-4673

Medical Oncology

(412) 325-5700

Radiation Oncology

(412) 359-3400

Surgical Oncology

(412) 359-3731

Services available

  • Medical oncology.
  • Chemotherapy and infusion.
  • Immunotherapy.
  • Surgical oncology.
  • Radiation oncology.
  • Advanced tumor imaging.
  • Genomic testing.
  • Targeted therapies.
  • Genetic counseling.
  • Nutrition counseling.
  • Pain management.
  • Behavioral-health support.
  • Oncology rehabilitation.
  • Cardio-oncology.

The Cancer Institute includes 49 chemotherapy and infusion bays and advanced radiation technologies including MR-guided and highly targeted radiation systems.

Women’s Health at AGH — and an Important Childbirth Clarification

Allegheny General provides women’s health services including:

  • Well-woman care.
  • Gynecologic care.
  • Gynecologic oncology.
  • Breast cancer services.

Women’s Health appointments: (412) DOCTORS / (412) 362-8677.

Allegheny General is not listed by AHN as one of its childbirth hospitals. Do not assume an AGH gynecology appointment means labor and delivery will occur at AGH.

Where does AHN currently provide childbirth services?

  • West Penn Hospital — Pittsburgh.
  • Forbes Hospital — Monroeville.
  • Wexford Hospital — North Hills.
  • Jefferson Hospital — South Hills.
  • Saint Vincent Hospital — Erie.
For a Pittsburgh AHN delivery, West Penn Hospital is one of AHN’s official childbirth locations. Confirm the planned delivery hospital with your obstetrician rather than going to AGH based only on your physician’s health-system affiliation.

Allegheny General Hospital Visiting Hours & Visitor Rules

General visiting 9 a.m.-9 p.m.
General limit 2 visitors

Two visitors per patient under AHN’s current general policy.

Check-in Photo ID

Visitors check in with Security and present valid identification.

Current general AHN visitor rules

  • Two visitors per patient are generally welcome from 9 a.m.-9 p.m.
  • Visitors must check in at the security desk and show valid ID.
  • Visitors with respiratory illness are encouraged to mask, wash hands and cover coughs.
  • Visitors under 18 generally must be accompanied by an adult, with stated exceptions.
  • Adults visiting a patient under age 18 undergo a background check under AHN policy.
  • The clinical team may limit visitors for privacy, patient condition, treatment, safety or infection-control reasons.

Emergency Department

Two visitors may wait in designated Emergency Department areas under the general AHN policy, but the number permitted at bedside can be more limited because of treatment, safety or room capacity.

Surgery and outpatient diagnostic care

AHN generally welcomes two visitors/support persons to wait during surgery, ambulatory procedures and outpatient diagnostic testing, subject to space and clinical restrictions.

24/7 support-person accommodation

A patient with an intellectual, developmental or cognitive disability, communication barrier or behavioral concern who needs a support person as an advocate or communicator may qualify for around-the-clock support-person access under AHN policy.

Behavioral-health, critical-care and other specialized units may use additional restrictions. The care team has the final say for a specific patient and day.

What to Bring to an Allegheny General Appointment or Hospital Stay

Appointment

  • Photo ID.
  • Insurance card.
  • Referral if required.
  • Prior-authorization details if applicable.
  • Current medication list.
  • Allergy list.
  • Requested outside records.
  • Prior imaging if the specialist requested it.
  • Building/floor information from MyChart.

Hospital admission

  • Medication names, dosages and frequency.
  • Over-the-counter medicines.
  • Vitamins and supplements.
  • History of medication reactions.
  • Advance-directive information when applicable.
  • Emergency contact.
  • Insurance information.
AHN specifically asks patients to know what medications they take, including prescriptions, nonprescription drugs and supplements, along with the dose and any previous reactions.

Allegheny General Doctor Fees, Hospital Charges & Price Estimates

There is no one universal AGH consultation fee, ER fee, MRI fee, surgery fee or hospital “case fee.” What you owe depends on the service and your coverage.

Why there can be more than one charge

Hospital/facility charge

May cover hospital rooms, nursing, equipment, medication, supplies, laboratory services, imaging and other facility resources.

Professional charge

May cover physician evaluation, surgery, anesthesia, radiology interpretation, pathology or other professional work.

Use the AHN estimate tool

AHN provides a patient estimator for selected services. For an insured patient, a useful estimate requires the correct insurance information and intended service.

Even a personalized estimate is not a guaranteed final bill because the actual procedure, additional testing or complications can change what services are performed.

Get an AHN Cost Estimate

Good Faith Estimate

Patients who are uninsured or choose not to use insurance for scheduled non-emergency services may have federal rights to a Good Faith Estimate of expected costs.

Allegheny General Hospital Financial Assistance

Financial Assistance (855) 493-2500
Email

FinancialAdvocates@ahn.org

Billing Support (833) 684-0239

AHN states that it provides medically necessary care regardless of a patient’s ability to pay and works with patients who need help meeting their financial obligations.

Who may qualify?

AHN’s public eligibility guidance says assistance may be available when a patient:

  • Has no insurance or limited insurance.
  • Is not eligible for Medicare or Medicaid.
  • Is a U.S. citizen or legal permanent resident.
  • Lives in AHN’s primary service area.
  • Can demonstrate financial need.

Application process

  1. Download or request the AHN Financial Assistance Application.
  2. Complete household and financial information.
  3. Attach the required proof of income.
  4. Submit the application using the instructions on the form or through MyChart when available.
  5. If AHN asks for more information, respond promptly.
  6. AHN sends its eligibility determination in writing.
AHN states that if it requests additional information and the patient does not provide it within 30 days, the application can be denied.
Separate physician bill? Do not assume an AHN hospital financial-assistance decision automatically applies to every non-AHN or independently billed professional service. Check the provider name on each statement and ask whether that provider participates in the AHN assistance policy.
Financial Assistance Application

Insurance Accepted at Allegheny General Hospital

AHN’s current Allegheny General insurance list was updated June 25, 2026. The hospital accepts a broad range of commercial, HMO, PPO, Medicare/Medicaid-related and other plans.

Examples from the current AGH list include

Commercial

  • Aetna commercial products.
  • Cigna commercial plans.
  • First Health PPO.
  • PHCS commercial PPO.
  • UnitedHealthcare commercial products.
  • UPMC Health Plan commercial products.

Government / managed care

  • Aetna Better Health products.
  • AmeriHealth Caritas products.
  • PA Health & Wellness products.
  • UnitedHealthcare Medicare/Medicaid products.
  • UPMC for Life.
  • UPMC for You.

Other networks

  • Workers’ Compensation coverage where applicable.
  • VA Community Care Network.
  • Additional contracted plans listed by AHN.
Verify the exact product, not just the company name. An insurer can sell several plans with different networks. Also confirm that the specific doctor is participating, especially when an independent specialist may bill separately.

Current AHN billing/insurance support: (833) 684-0239, weekdays approximately 8:30 a.m.-4:30 p.m.

Allegheny General Billing, MyChart Payments & Separate Bills

Current AHN Billing Support (833) 684-0239

Current 2026 AHN system billing contact.

AGH directory legacy number (844) 801-8400

The AGH hospital directory continues to publish this billing number.

Secure billing email

SingleBillingOffice@ahn.org

AHN payment options

  • MyChart.
  • Guest Pay.
  • Saved credit/debit cards.
  • Eligible HSA/FSA cards.
  • Payment plans.
  • Pre-service payment plans when a visit includes an estimate.
  • Financial-assistance application/document upload through MyChart.

2026 billing-system change

AHN introduced billing-statement/payment-system changes beginning May 1, 2026. Current MyChart balances update in real time after payments and eligible discounts, and existing payment-plan users were instructed to update payment information in the new system.

Why can I get more than one bill?

A hospital encounter can include hospital charges plus professional services from physicians. Always compare each statement with the insurer’s Explanation of Benefits before assuming it is a duplicate.

AHN MyChart: Appointments, Results, Refills, Messages & Bills

Appointments

Schedule/manage eligible appointments and review location details.

Test results

View finalized results as they become available.

Doctor messages

Send non-emergency messages to participating care teams.

Refills

Request eligible prescription renewals.

Health record

View or download available electronic health information.

Billing

View balances, pay bills and manage payment arrangements.

When are test results released?

AHN states that finalized test results are generally released to MyChart automatically. Many appear quickly, while certain results may take up to seven days to process and appear.

Message response time

For routine MyChart medical messages, AHN says providers generally try to respond within approximately two business days. MyChart is not appropriate for emergencies.

MyChart technical support

Phone: (833) 246-2478, option 4.
Weekdays: 7 a.m.-5 p.m.
Saturday: 7 a.m.-3 p.m.
Email: MyChart@ahn.org.

Open AHN MyChart

Allegheny General Hospital Medical Records

AGH Medical Records (412) 359-4234

Use MyChart when possible

For information already available electronically—such as results, visit information and portions of the health record—MyChart is usually the quickest route.

Formal release of records

For a formal copy or transfer of information not available in MyChart, complete AHN’s Authorization for Release of Electronic Health Information.

Fees

  • To another doctor or health care facility: AHN states there is no fee for releasing the records.
  • Personal use or another third party: a permitted fee may apply under Pennsylvania law and HIPAA.

Before submitting the form

  • Identify the patient.
  • List the dates of service.
  • Specify the information being requested.
  • Identify where the records should be sent.
  • Sign the authorization.
  • Provide documentation of legal authority when requesting records on behalf of another adult.

Allegheny General Hospital Outpatient Lab & Blood Draw Hours

Location

AGH Outpatient Department

320 East North Avenue.

Phone (412) 359-3524
Hours 6 a.m.-5 p.m.

Monday-Friday; closed Saturday and Sunday.

Do I need an appointment?

AHN states that its blood-draw sites accept walk-ins. An appointment is optional and may reduce waiting; eligible lab appointments can be scheduled online/MyChart.

Nearby alternative

Federal North
1307 Federal Street
Pittsburgh, PA 15212
Phone: (412) 359-8627
Mon-Fri: 6:30 a.m.-5 p.m.

AGH Imaging, Radiology & Diagnostic Testing

Allegheny General provides hospital imaging and advanced diagnostic services for emergency, neurological, cardiac, cancer and surgical patients.

Services may include

X-ray

Routine and hospital radiography.

CT

Computed tomography for emergency and scheduled care.

MRI

Magnetic-resonance imaging, including specialty imaging.

Ultrasound

Diagnostic ultrasound services.

Nuclear imaging

Including cardiac and other specialized studies.

Cancer imaging

Advanced diagnostic and treatment-planning imaging through AHN Cancer Institute.

Trauma-patient radiology scheduling

The AGH Trauma Clinic’s patient instructions list Radiology Scheduling at (412) 359-3443.

Imaging preparation varies. Follow the instructions for your exact CT, MRI, nuclear study or procedure regarding food, fluids, medications, contrast and whether a driver is required.

Pharmacy & Prescriptions After an AGH Hospital Stay

Important discharge detail: AGH’s inpatient Hospital Pharmacy does not function as a normal retail pharmacy for filling take-home prescriptions after discharge.

During hospitalization, the hospital pharmacy supplies the medications administered as part of your inpatient care. At discharge, prescriptions should generally be filled through your own community pharmacy or the pharmacy specified by your care team.

Before leaving the hospital

  1. Ask which medications are new.
  2. Ask which previous medications have changed or stopped.
  3. Confirm the dose and timing.
  4. Ask when the next dose is due.
  5. Confirm where each prescription was sent.
  6. Ask about important side effects or interactions.

Cafe Allegheny, Guest Meals, Gift Shop & ATMs

Cafe Allegheny

Location: Snyder Pavilion, second floor.

Day Overall café hours Hot food Late service
Monday-Friday 6 a.m.-midnight Hot food lines close at 7 p.m. Grab & Go 7 p.m.-midnight
Saturday-Sunday 6 a.m.-11:30 p.m. Hot food lines close at 7 p.m. Grab & Go 7-11:30 p.m.

Cafe Allegheny accepts major credit cards, debit cards and cash.

Guest meal tray

AGH’s patient-stay information lists a guest tray at approximately $4.50 per meal. The charge is added to the patient’s final hospital bill.

Dietary: (412) 359-3632, approximately 6 a.m.-7 p.m.

AGH Gift Shop

Location: Snyder Pavilion Main Lobby, first floor.
Phone: (412) 359-3168.

Published hours:
Monday-Friday: approximately 8 a.m.-8:30 p.m.
Saturday-Sunday: 10:30 a.m.-5 p.m.

The Gift Shop accepts phone orders and can deliver items to patient rooms.

Flowers and balloons

  • Flowers/plants are not permitted in critical-care units because of infection risks.
  • Latex and rubber balloons are not permitted anywhere on the AGH campus.
  • Mylar balloons may be permitted where unit policy allows.

ATMs

ATMs are available near:

  • The entrance to Cafe Allegheny on Snyder Pavilion’s second floor.
  • The James Street Parking Garage elevators on the first floor.

Vending machines are also available in several hospital areas, including the Emergency and trauma waiting areas, with some options accessible 24 hours.

Patient Experience, Hearing Assistance & Communication Support

Patient Experience

(412) 359-3131

Ask the operator to transfer you to the Patient Experience Department.

TDD / TTY

(412) 359-4940

International patients

(412) 359-5269

Hearing-assistance services

AGH makes communication accommodations available without charge for hearing-impaired patients. Options described in hospital information include:

  • Personal amplification devices.
  • Telecommunication devices for deaf/hard-of-hearing patients.
  • Closed-caption support.
  • Qualified sign-language interpreters.

Tell your nurse or registration staff as early as possible if you need communication assistance.

Patient concern escalation

  1. Speak with the bedside nurse or treating clinician.
  2. Ask for the charge nurse or unit manager if needed.
  3. Call the main operator at (412) 359-3131 and ask for Patient Experience if the concern remains unresolved.

Going Home After Allegheny General Hospital

Before leaving, make sure you understand

  • Your diagnosis.
  • Medication changes.
  • Dosages and timing.
  • Potential side effects.
  • Activity restrictions.
  • Wound or incision care.
  • Follow-up appointments.
  • Which symptoms require a call to the clinic.
  • Which symptoms require emergency care.
  • Where your prescriptions were sent.

Discharge pickup entrance

Tell your driver to use the second Sandusky Street entrance marked “Outpatient Entrance.” After receiving the patient, show discharge papers at the Outpatient Lobby Cashier/Information Desk to have the pickup parking ticket validated.

Case Management / discharge planning

Case Management: (412) 359-3434.

Case managers can help coordinate post-hospital services when medically necessary, such as follow-up care, equipment, rehabilitation, home care or other discharge needs.

Allegheny General Hospital Phone Directory

Department / need Phone Useful detail
Main Hospital(412) 359-3131General hospital operator
Patient Information(412) 359-3501Hospitalized patient information
Emergency Services(412) 359-3252AGH Emergency Department
LifeFlight Dispatch(412) 359-3333Emergency transport dispatch
Appointments / Physician Access(412) 362-8677(412) DOCTORS
AHN Nurse Line(412) 687-7348(412) NURSE-4-U
Neurology(412) 359-8850Hemlock Building
Neurosurgery(412) 359-6200South Tower / neuroscience
Trauma Clinic(412) 359-6466Wednesday starting 1 p.m.
Cancer Hope Line(412) 578-4673(412) 578-HOPE
Medical Oncology(412) 325-5700AHN Cancer Institute
Radiation Oncology(412) 359-3400AHN Cancer Institute
Surgical Oncology(412) 359-3731AHN Cancer Institute
Women’s Heart Center(412) 359-6550Cardiovascular care
Cardio-Oncology / Heart scheduling(412) 359-4744Specialty cardiac scheduling
Behavioral Health Triage(412) 330-4429Psychiatric/behavioral evaluation routing
Advanced Wound Healing(412) 359-4325(412) 359-HEAL
Outpatient Lab(412) 359-3524Mon-Fri 6 a.m.-5 p.m.
Medical Records(412) 359-4234Formal AGH record requests
Current AHN Billing Support(833) 684-0239Billing/payment assistance
AGH directory billing line(844) 801-8400Legacy/current directory contact
Financial Assistance(855) 493-2500AHN assistance program
MyChart Support(833) 246-2478Technical support
Parking Department(412) 359-6455Inpatient/extended-stay parking discounts
Gift Shop(412) 359-3168Snyder Pavilion lobby
Case Management(412) 359-3434Discharge planning
Volunteer Office(412) 359-3067Volunteer services
International Services(412) 359-5269International patients
TDD / TTY(412) 359-4940Hearing-impaired communication

Allegheny General Hospital Google Map

Open Google Maps Official AGH Location Page

Before You Leave Home: AGH Checklist

Scheduled appointment

  • Confirm doctor/specialty.
  • Confirm 320 vs 314 E. North Avenue or another office.
  • Confirm building, floor and suite.
  • Check MyChart appointment details.
  • Choose the closest entrance/garage.
  • Bring photo ID and insurance card.
  • Bring referral/authorization if required.
  • Bring medication and allergy list.
  • Bring requested outside records/imaging.
  • Ask about expected out-of-pocket cost if needed.

Emergency / trauma

  • Call 911 for a life-threatening emergency.
  • AGH Level I trauma care operates 24/7.
  • Emergency Services: (412) 359-3252.
  • Do not delay care for insurance authorization.
  • Bring medication/allergy information only if readily available.
  • Ask about financial assistance after immediate medical needs are addressed if cost is a concern.

Official AHN Resources for Live Actions

The practical information is included above. Use these official services when you need a secure transaction or high-change information such as a live appointment slot, personalized estimate or insurance update.

Last reviewed: August 19, 2026. Individual physician availability, unit-specific visitor restrictions, insurance contracts, parking access and appointment times can change and should be reconfirmed when they directly affect a planned visit.

Frequently Asked Questions About Allegheny General Hospital

1. What is Allegheny General Hospital’s address and phone number?

Allegheny General Hospital is at 320 East North Avenue, Pittsburgh, PA 15212. The main hospital number is (412) 359-3131 and Patient Information is (412) 359-3501.

2. Is Allegheny General Hospital’s Emergency Department open 24 hours?

AGH provides emergency and Level I trauma services around the clock. Emergency Services can be reached at (412) 359-3252. Call 911 for a life-threatening emergency.

3. Is Allegheny General Hospital a Level I Trauma Center?

Yes. AGH was the first accredited Level I Trauma Center in western Pennsylvania. Its trauma team treats serious traumatic injuries 24/7.

4. What are the visiting hours at Allegheny General Hospital?

Under AHN’s current general visitation policy, two visitors per patient are welcome from 9 a.m.-9 p.m.. Visitors check in with Security and show valid ID. Emergency, behavioral-health and other specialized areas can impose additional restrictions.

5. How do I make an appointment with an Allegheny General doctor?

Call (412) DOCTORS / (412) 362-8677. The main AHN scheduling line is open weekdays from 7 a.m.-5 p.m. and is closed weekends and holidays. Many eligible appointments can also be scheduled through MyChart.

6. How much does it cost to see a doctor or use the ER at Allegheny General?

There is no one universal AGH doctor or ER fee. Costs depend on the hospital resources, physician services, tests, imaging, medications, procedures and insurance benefits used during the visit. AHN provides a personalized estimate tool for many scheduled services.

7. What days are Allegheny General doctors available?

Most AGH physicians do not have a permanent public weekday timetable. Clinic operating hours are not the same as an individual doctor’s schedule. Call the specialty office or (412) DOCTORS and request the named physician’s next available appointment.

8. How do I get medical records from Allegheny General Hospital?

Call AGH Medical Records at (412) 359-4234. Routine electronic health information may already be available in AHN MyChart. A formal record release requires AHN’s authorization form. AHN does not charge to send records directly to another doctor or health care facility, although permitted fees can apply to personal or third-party copies.

9. Does Allegheny General Hospital offer financial assistance?

Yes. AHN provides a Financial Assistance program for qualifying patients who cannot afford eligible hospital or physician bills. Call (855) 493-2500 or email FinancialAdvocates@ahn.org. Applicants must complete the application and submit required proof of income.

10. Can I give birth at Allegheny General Hospital?

AGH provides women’s health and gynecologic services, but it is not currently listed by AHN as one of its five childbirth hospitals. AHN childbirth locations are West Penn, Forbes, Wexford, Jefferson and Saint Vincent hospitals. Confirm your planned delivery hospital with your obstetrician.