Tampa General Hospital: address, phone, MyChart, records, bill pay, parking and visitor help
Tampa General Hospital, commonly called TGH, is located on Davis Islands at 1 Tampa General Circle, Tampa, FL 33606-3571. This guide puts the practical information first so patients, visitors and caregivers can find the right phone number, parking route, MyChart link, records process, billing help or visitor support without searching through multiple pages.
Emergency first: call 911 for urgent symptoms
Call 911 immediately for chest pain, trouble breathing, stroke symptoms, severe bleeding, major injury, overdose, loss of consciousness, suicidal danger or any life-threatening emergency. TGH’s contact page also says medical emergencies should call 9-1-1. This independent page is not monitored by hospital staff and cannot provide emergency triage.
Quick visual context near the answer section
This official TGH-related video is placed near the top so users can quickly understand the hospital’s academic-health-system context before reading the full guide. Always confirm current directions, parking, visitor rules and department information on official TGH pages before acting.
Quick solver: choose your issue and take the right action
Start here if you are trying to complete one task quickly. This table tells you who to call, what to prepare and what mistake to avoid.
| Your need | Best action now | Prepare this | Avoid this mistake |
|---|---|---|---|
| Go to the hospital | Use 1 Tampa General Circle, Tampa, FL 33606-3571. | Search the full address, not only “TGH.” | Do not confuse the main Davis Islands campus with TGH North, urgent care or outpatient locations. |
| Reach the right department | Call 813-844-7000. | Say: “Please connect me to the department for…” | Do not share full medical details with the operator unless needed. |
| Ask about a patient | Call Patient Information / switchboard. | Patient full name, room number if known and your relationship. | Privacy rules may limit what staff can share. |
| Find a doctor | Use TGH Find a Doctor. | Specialty, location, insurance plan and appointment urgency. | Do not assume every doctor accepts your insurance; confirm with the office and insurer. |
| Request records | Call Release of Information: 813-844-7533. | Patient details, dates of service, exact record type and MyChart access if available. | TGH says medical-record requests must be in writing; do not request records by casual email. |
| Pay a bill | Pay through MyChart or guest pay. | Patient account number and last name if paying as guest. | Do not pay from random text-message or email links without verifying. |
| Ask a billing question | Call Patient Financial Services: 813-844-7291. | Statement, account number, date of service and insurance EOB. | TGH patients may receive separate bills from other provider groups, so identify which bill you are asking about. |
| MyChart login problem | Call MyChart Tech Support: 813-844-5555, option 2. | Name, DOB, email, phone and the exact login/reset problem. | Do not share MyChart passwords, passkeys or reset codes with anyone. |
| Patient concern or complaint | Call Patient Relations: 813-844-7249. | Patient name, visit date, department, staff names if known and issue summary. | Do not post protected health information publicly while trying to get help. |
| Parking question | Call Parking Garage Office: 813-844-2277. | Know whether you need visitor garage, valet, shuttle or accessible parking. | Keep your entry ticket; official parking guidance says it is needed for kiosk payment and exit. |
Important TGH phone numbers with call scripts
Use the right number first. This reduces transfers and helps you explain your issue clearly.
| Need | Phone | Say this first | Best use |
|---|---|---|---|
| Main Switchboard | 813-844-7000 | “Please connect me to…” | General routing and department transfer. |
| Toll-free | 866-844-1411 | “I need help reaching TGH…” | Alternate main contact route. |
| Patient Information | 813-844-7000 | “I’m calling about patient information for…” | Ask for patients by name or room number when allowed. |
| Medical Records / Release of Information | 813-844-7533 | “I need help requesting records for dates…” | Record request questions, receipt, cost and timeline. |
| Health Information Management | 813-844-7525 | “I need help with health information management…” | Medical records/amendment routing and HIM questions. |
| Patient Accounts | 813-844-7291 | “I have a question about my TGH bill.” | Hospital billing questions and account support. |
| Patient Financial Assistance / cost estimate | 813-844-8084 | “I need help with an estimate or financial assistance.” | Cost estimates, discounted care and financial assistance questions. |
| MyChart Tech Support | 813-844-5555 | “I need MyChart login or activation help.” | Login, activation code and account access problems. |
| Patient Representative / Relations | 813-844-7249 | “I need to discuss a concern about care.” | Complaints, concerns, patient experience and feedback. |
| Parking Garage Office | 813-844-2277 | “I need parking or shuttle help.” | Visitor garage, payment, parking support and campus shuttle questions. |
| Radiology Scheduling | 813-844-8288 | “I need radiology scheduling help.” | Radiology scheduling questions. |
| Radiology Records Request | 813-844-3401 | “I need radiology records.” | Imaging records route. |
Address, map, parking cost and arrival tips
Use the full address in GPS: 1 Tampa General Circle, Tampa, FL 33606-3571. The TGH parking page says visitor garage parking is available, handicapped spaces are marked, garage parking is a flat $3 per visit with the first hour free, and payment is due when exiting or can be prepaid at kiosks on campus.
TGH has many related locations. Use the full Davis Islands campus address to avoid urgent care, outpatient or TGH North confusion.
Official parking guidance says the ticket is needed for kiosk payment and exiting the garage.
TGH says wheelchairs are near the main admissions area and can be requested upon patient/visitor check-in.
Before you leave home: TGH visit planner
This section is built as a repeat-use tool. Patients and caregivers can return before each visit and check what to bring, which route to use and when to call first.
Pick your visit type
| Visit type | Use this route | Bring this | Call first when… |
|---|---|---|---|
| Emergency symptoms | Call 911 or follow ER/trauma signs. | ID and insurance if available, but do not delay emergency care. | Do not wait online for serious symptoms. |
| Scheduled appointment | Use instructions from the appointment letter or MyChart. | Photo ID, insurance card, medication list, referral/authorization and appointment instructions. | The letter does not clearly name the building, entrance or department. |
| Surgery / pre-op | Use TGH’s pre-op and surgery instructions. | Medication list, surgery packet, ID, insurance, responsible ride contact and advance directive if applicable. | You are unsure about fasting, medication, arrival time or escort rules. |
| Medical records request | Use MyChart Sharing Hub or official medical-records form. | Patient details, record date range and exact record type. | Records are needed urgently for another doctor, legal issue or insurance. |
| Billing question | Use MyChart billing, guest pay or Patient Accounts. | Hospital statement, account number, insurance EOB and date of service. | You received multiple bills or the provider group on the bill is unclear. |
| Visiting a patient | Use visitor garage, campus map and Patient Information. | Photo ID, patient full name and room number if known. | The patient is in ICU, isolation, surgery recovery, pediatric care or any restricted unit. |
MyChart: login, activation, bill pay and support
TGH uses MyChart for online health services. The MyChart login page says users can access test results, request prescription refills, request/manage appointments and pay bills online. For login problems, the page lists Tech Support at 813-844-5555, option 2.
- Open the official TGH MyChart route.
Use the TGH MyChart login page before entering private information. - Use sign-up or activation if you are new.
The MyChart sign-up page says activation codes may be sent by mail or email, and help is available if the code does not arrive. - Use Pay As Guest for bill payment when appropriate.
TGH says guest bill pay requires the patient account number and last name. - Use reset tools first.
Try official forgot-login or password-reset tools before creating duplicate account confusion. - Call Tech Support when stuck.
Use 813-844-5555, option 2, for TGH MyChart login help.
Medical records: request without delay
TGH says medical-record requests must be in writing. Patients may request records through MyChart or complete the official patient request form. TGH says most requests are processed within 30 days, and there is no charge when records are released directly to MyChart or sent directly to a verified physician’s office.
- Decide the exact records needed.
Examples: discharge summary, ER record, operative note, imaging report, lab results, medication list, pathology report or full chart. - Choose the fastest route.
If you have active MyChart, use the “Request formal copy of health record” option from the Sharing Hub. - Use the official request form if needed.
If you do not use MyChart, print and complete TGH’s official Request for Access to Protected Health Information form. - Be specific with dates.
Use exact date range and department/service when possible. “Everything” can slow down requests. - Ask about cost before copies are provided.
TGH says in most cases there is a charge for copies, and patients are informed before copies are provided. - Call Release of Information for questions.
Use 813-844-7533. TGH says representatives are available Monday-Friday, 9 a.m.-4 p.m., closed daily 12 p.m.-1 p.m. for lunch.
Billing, separate bills, price estimates and financial help
TGH explains that patients may receive bills from Tampa General Hospital and from affiliated providers. For example, emergency care may create separate bills for emergency department physician services, lab/pathology, radiology and EKG interpretation. Scheduled surgery may involve separate surgeon, anesthesiology, radiology, pathology or consultation bills.
If paying as a guest, TGH says you need your patient account number and last name. For questions, use Patient Financial Services.
TGH says patients seeking estimates or discounted care information can contact Patient Financial Assistance.
| Money issue | Use this route | Ask this question |
|---|---|---|
| I need to pay a hospital bill | MyChart bill pay or guest pay | “Is this bill from TGH or another provider group?” |
| I have a billing question | Patient Financial Services: 813-844-7291 | “Has insurance processed this claim, and what balance remains?” |
| I want an estimate | Patient Financial Assistance: 813-844-8084 | “What is the estimated patient responsibility after insurance?” |
| I am uninsured or underinsured | Financial Assistance page | “What documents are needed for charity care or financial assistance?” |
| I received a surprise bill | No Surprises Act page and billing support | “Does this bill qualify for No Surprises Act protection?” |
Patient concerns, complaints and privacy issues
TGH’s complaint page says users may submit a complaint or call 813-844-7249. The Patient Relations office is listed as open Monday-Friday, 8:30 a.m.-6 p.m., closed holidays and weekends. For emergent situations after hours, the page says to call 813-844-7000 and ask for the Nursing Supervisor.
- Write the concern clearly.
Use dates, department, patient name, staff names if known, and what outcome you are requesting. - Use Patient Relations first.
Call 813-844-7249 or use the official complaint form. - Use the switchboard for after-hours emergent concerns.
Call 813-844-7000 and ask for the Nursing Supervisor if the matter is emergent after hours. - Do not post private health details publicly.
Use official TGH complaint and privacy routes for protected health information issues.
Services people commonly search before visiting
TGH’s fact sheet describes the Davis Islands main campus as a licensed 982-bed hospital campus and lists MyChart as a secure online health service. TGH’s emergency page describes Tampa Bay’s first and only Level I Trauma Center for adult and pediatric critically ill and injured patients.
For life-threatening symptoms, call 911. TGH’s emergency page highlights 24/7 adult and pediatric trauma resources.
Search by specialty, availability and location, then confirm insurance with the office and your plan.
Most non-emergency tasks can start online through TGH patient pages or MyChart.
TGH’s discharge information lists the pharmacy on the first floor of Harbourside Medical Tower and gives pharmacy hours.
Wheelchairs are available first-come, first-serve near main admissions and can be requested at check-in.
Use the Davis Islands campus map for entrances, parking, pavilions, bus stops and first-floor routes.
Screenshot slots for WordPress proof and trust
Add screenshots after the main action sections so users can visually confirm official TGH pages. Use compressed WebP and descriptive alt text.
Contact page
Parking page
MyChart page
Local Tampa tips that make this guide useful again
These are practical, repeat-use tips for patients and visitors going to the Davis Islands campus.
TGH’s main campus is on Davis Islands. For first visits, add time for traffic, bridge approach, parking garage entry, walking and check-in.
TGH explains that patients may receive separate bills from TGH and provider groups. Keep hospital bill, physician bill, radiology bill, pathology bill and insurance EOB together.
MyChart can contain test results, appointments, refill requests and bills. Avoid public computers and never share reset codes.
If another doctor needs records, ask which exact documents they need. A focused request can be easier than asking for the full chart.
Official sources used
This independent guide is based on official TGH pages. Always confirm current details before visiting, paying a bill, submitting records forms or sharing private information.
| Official source | Used for |
|---|---|
| TGH Contact Us | Main switchboard, toll-free number, physical address, mailing address and emergency note. |
| Hospital Directory | Patient Information, Medical Records, Patient Accounts, Parking Garage Office, Patient Representative and other department numbers. |
| Directions & Parking | Visitor garage, first-hour-free parking, $3 parking fee, kiosk/payment ticket note and parking guidance. |
| Campus Map | Davis Islands campus map, entrances, pavilions, parking, bus stops, bike parking and first-floor map context. |
| TGH MyChart | Login, Pay As Guest, appointments, test results, prescription refills, bills and tech support number. |
| Medical Records | Records request process, MyChart Sharing Hub, written requests, 30-day processing statement and 813-844-7533. |
| Billing & Insurance | Separate bill explanation, hospital billing questions, provider group bill examples and Patient Financial Services. |
| Financial Assistance | Charity care and financial assistance overview for uninsured or underinsured admitted patients. |
| Concerns & Complaints | Patient Relations complaint route, 813-844-7249 and after-hours Nursing Supervisor instruction. |
Last manual check: June 24, 2026. This page is independent and informational only. Hospital links, phone routing, parking fees, visitor policies, billing vendors and portal pages may change.
Tampa General Hospital FAQs
Where is Tampa General Hospital located?
Tampa General Hospital’s main campus is located at 1 Tampa General Circle, Tampa, FL 33606-3571.
What is the main phone number?
The main TGH switchboard number is 813-844-7000. The toll-free number is 866-844-1411.
What should I do in a medical emergency?
Call 911 immediately. This independent guide is not monitored for urgent requests and cannot provide emergency triage or medical advice.
How do I request medical records from TGH?
TGH says record requests must be in writing. Patients may request records through MyChart or use the official request form. For questions, call 813-844-7533.
How long do medical records take?
The official medical-records page says requests are processed within 30 days. Ask Release of Information for the current status and any cost before copies are provided.
How do I pay a TGH bill online?
Use TGH bill pay through MyChart. You can log in or pay as a guest using the patient account number and last name.
Who do I call for TGH billing questions?
Call Patient Financial Services at 813-844-7291. TGH’s billing page also lists mybill@tgh.org for hospital bill questions.
Who do I call for MyChart help?
The TGH MyChart login page lists Tech Support at 813-844-5555, option 2, for login help.
Does TGH parking cost money?
The official parking page says visitor garage parking is a flat $3 per visit with the first hour free. Keep your entry ticket because it is needed for kiosk payment and exiting.
Who handles patient complaints?
Call Patient Relations / Patient Representative at 813-844-7249 or use the official TGH complaint form.
Can TGH give medical advice by email?
TGH’s contact page says it cannot offer medical advice by email and encourages patients to discuss medical concerns with a primary care physician. For urgent symptoms, call 911.
Is this page official Tampa General Hospital support?
No. This is an independent guide. It cannot access records, schedule appointments, unlock MyChart, pay bills, contact doctors, change insurance details or provide medical advice.