St Jude Hospital: location, referral, phone, MyChart, records, travel, housing and family help
“St Jude Hospital” usually means St. Jude Children’s Research Hospital in Memphis, Tennessee. This guide is built for parents, caregivers, referring doctors and visitors who need the correct action quickly — not just a basic address page.
Important emergency note before anything else
For a medical emergency, call 911 or go to the nearest emergency department. St. Jude is a specialized pediatric research and treatment hospital, not a general walk-in emergency room for every child. If your child is already a St. Jude patient and you have urgent treatment instructions, use the hospital’s official care-team or phone instructions.
Quick solver: what do you need right now?
Use this first. It gives the correct route for the most common St. Jude patient-family questions.
| Your need | Best action now | Prepare before calling/clicking | Common mistake to avoid |
|---|---|---|---|
| Find the hospital | Use 262 Danny Thomas Place, Memphis, TN 38105. | Search the full name: St. Jude Children’s Research Hospital. | Do not confuse hospital address with fundraising/donation offices. |
| Ask general hospital questions | Call 1-866-278-5833. | Ask for the correct department or press 0 for main line routing. | Do not send private medical details through unofficial pages. |
| Seek treatment for a child | Ask the child’s physician or qualified provider to start referral. | Diagnosis, age, stage/type of disease, treatment history, records and provider contact. | Do not travel to Memphis expecting automatic walk-in acceptance. |
| Refer a patient | Call 1-888-226-4343 or use official referral form. | Provider name, patient DOB, diagnosis, treatment history, contact details and urgency. | Do not send incomplete records if the referral is urgent. |
| Use patient portal | Open St. Jude MyChart. | Username, password, Epic ID if used, parent/caregiver access details. | Do not use public computers for private health records. |
| MyChart signup/help | Call 901-595-4636. | Parent/caregiver DOB, patient info and email/phone used for verification. | Parents/caregivers should use their own DOB when registration asks for their details. |
| Medical records | Use MyChart first or call HIM at 901-595-3680. | Record type, date range, patient details and receiving provider if needed. | Do not request “everything” if another doctor needs only a specific report. |
| Travel or transportation | Call Travel Office: 901-595-5000. | Accepted patient status, appointment date, distance from Memphis and travel needs. | Do not book expensive travel before confirming acceptance and instructions. |
| Parking or campus movement | Use valet/shuttle guidance and campus map. | Housing location, appointment area, mobility needs and license plate if parking on campus. | Do not assume campus parking will always be easy during construction. |
| Donate, fundraising, mailings | Call Donor Services: 800-822-6344. | Donation receipt, mailing address or donor question. | Do not call patient referral for donation or mailing-list issues. |
Quick video near the answer area
This official St. Jude video is included as a helpful visual context for families researching the hospital environment. It is not a substitute for official referral, travel, MyChart, records or medical instructions.
How St. Jude referral works: step-by-step for families and doctors
St. Jude is not a normal walk-in hospital. Patient acceptance is tied to the diseases St. Jude treats, age and medical criteria, and often whether the child can enroll in an open clinical trial. Families should work with the child’s doctor or another qualified medical professional to start the process.
- Confirm the disease is in St. Jude’s treatment scope.
St. Jude lists pediatric cancers, sickle cell and other blood disorders, HIV infections, genetic conditions that increase cancer risk, and certain neurological diseases among referral categories. - Ask the child’s provider to contact St. Jude.
Patients accepted to St. Jude must be referred by a physician or other qualified medical professional. - Gather referral details before calling.
Prepare the provider’s name/contact, patient name, date of birth, address, phone, diagnosis and treatment history. - Use the Physician/Patient Referral Office.
Call 1-888-226-4343, local 901-595-4055, fax 901-595-4011, email referralinfo@stjude.org, or use the official online referral form. - Do not delay urgent local care.
If the child is medically unstable, use the nearest emergency or treating hospital while the referral process is being discussed.
Important St. Jude phone numbers and what to say
Use the right number so your call does not bounce between donor services, patient services and referral support.
| Need | Phone / route | Say this first | Use it for |
|---|---|---|---|
| Hospital main line | 1-866-278-5833 | “Please connect me to the right department for…” | General hospital routing. Official phone page says staff are ready to help 24/7. |
| Switchboard | 901-595-3300 | “I need the switchboard for department routing.” | Local routing when needed. |
| TTY | 901-595-1040 | “I need TTY assistance.” | TTY access listed by St. Jude. |
| Physician/Patient Referral Office | 1-888-226-4343 / 901-595-4055 | “A provider needs to refer a patient for possible treatment or consultation.” | Referral process, provider communication and eligibility questions. |
| Referral fax / email | Fax: 901-595-4011 Email: referralinfo@stjude.org |
“We are sending referral records for review.” | Supporting documents when directed by referral team. |
| 24-hour referral pager | 1-800-349-4334 | “I need the referral pager for an urgent referral matter.” | Referral-related urgent support. |
| Patient Registration | 901-595-2010 | “I need Patient Registration help.” | Registration questions for accepted/current patient families. |
| Travel Office | 901-595-5000 | “I need travel support for an accepted St. Jude patient.” | Travel planning after acceptance and appointment instructions. |
| MyChart help | 901-595-4636 | “I need help signing up for St. Jude MyChart or access.” | MyChart access and patient-portal help. |
| Medical records / HIM | 901-595-3680 or 1-866-278-5833 ext. 3680 | “I need to request or release medical records.” | Paper records if MyChart is not available, and record-release help. |
| Concierge Services | 901-595-4000 | “I need concierge or campus support.” | Campus support and family logistics. |
| Interpreter Services | 901-595-2983 | “I need interpreter service information.” | Language access support. |
| Donor Services | 800-822-6344 | “I have a donation or donor account question.” | Donations, receipts, fundraising and mailing questions. |
Cost, treatment bills, travel, housing and food: what families should know
One of the most important user questions is cost. St. Jude states that families never receive a bill from St. Jude for treatment, travel, housing or food. Families should still follow official instructions because support generally applies through the St. Jude patient process after acceptance.
Use official St. Jude wording carefully: families never receive a bill from St. Jude for treatment, travel, housing or food.
Do not book expensive travel until acceptance, appointment timing and travel instructions are clear.
St. Jude housing resources serve patient families based on treatment and logistics.
Travel, housing, shuttles and daily campus movement
For accepted patient families, the hardest part is often not the address — it is knowing what happens after travel begins. Use this planner before leaving home and again before each appointment day.
Family travel planner
| Situation | Best route | Prepare this | Tip |
|---|---|---|---|
| Accepted patient traveling to Memphis | Travel Office: 901-595-5000 | Appointment date, distance from Memphis, family travel needs and current instructions. | Wait for official travel instructions before booking major travel. |
| Staying in St. Jude housing | Use housing instructions and shuttle schedule. | Check-in details, family members, medicine/care supplies and appointment schedule. | Use St. Jude shuttles from housing when recommended. |
| Campus parking | Free valet or campus parking guidance. | License plate number if getting parking tag. | Campus parking can be limited; shuttles reduce stress. |
| Special transport need | Ask Travel Office, Patient Services or housing front desk. | Wheelchair, isolation, mobility or timing needs. | Ask early, not on the morning of the appointment. |
| Going to Le Bonheur for related care | Follow St. Jude care-team and Patient Services instructions. | Appointment details and shuttle pickup instructions. | St. Jude may shuttle families to Le Bonheur for certain care routes. |
St. Jude says shuttles are offered for patient families, and campus parking is limited.
Housing depends on treatment, duration, availability and family instructions.
The Our St. Jude app helps patient families navigate day-to-day hospital life.
St. Jude MyChart, Our St. Jude app and medical records
For accepted/current patient families, MyChart and the Our St. Jude app are central tools. MyChart is the patient portal for the Epic electronic health record; Our St. Jude supports daily life at the hospital.
- Sign up for St. Jude MyChart.
Families can sign up online, in person at Patient Registration or Family Commons’ In the Know Desk, or call the MyChart helpline if not on campus. - Use the correct date of birth during registration.
Parents and caregivers should use their own date of birth when the registration form is for their access, not the patient’s. - Download both apps if instructed.
St. Jude recommends using St. Jude MyChart and Our St. Jude together for the best experience. - Use MyChart for health records and care-team communication.
MyChart can help families access health record information, schedule, education, test results, prescription refill requests and messages. - Request formal records through MyChart when possible.
St. Jude says the preferred medical-record request method is electronic using MyChart. - Call Health Information Management if paper records are needed.
If MyChart is not available, call 901-595-3680 or 1-866-278-5833 ext. 3680.
Map, parking, valet and campus arrival tips
Use the full hospital address in navigation: 262 Danny Thomas Place, Memphis, TN 38105. St. Jude offers free valet parking on campus for patients and families, and valet parking is listed at the Patient Care Center Circle Drive. Parking on campus may be limited, so patient families staying in St. Jude housing should use shuttles when recommended.
| Arrival need | Best action | Practical tip |
|---|---|---|
| First appointment day | Arrive early and use official appointment instructions. | Add time for security, registration, walking, shuttle or valet. |
| Valet parking | Use Patient Care Center Circle Drive if directed. | Know valet hours and ask if after-hours pickup applies. |
| Self-parking | Ask Security for parking-tag rules. | Have your license plate number ready if a tag is needed. |
| Staying in St. Jude housing | Use shuttle schedule when advised. | Shuttles reduce campus parking stress and can help during construction. |
| Visitor or donor visit | Use official visitor/campus instructions. | Patient-family rules and general visitor routes may differ. |
New patient family checklist: what to keep ready
This section gives your page unique repeat value. Families can use it before referral, before travel and before each visit.
- Diagnosis and date diagnosed
- Pathology reports if available
- Imaging reports and key scans
- Lab results and treatment history
- Current medications and allergies
- Provider contact details
- Photo IDs and insurance information if requested
- Medication list and comfort items
- Phone chargers and backup battery
- Copies or portal access to medical records
- Appointment instructions and contacts
- Clothes for changing weather and clinic days
- Set up St. Jude MyChart when eligible
- Install Our St. Jude app if instructed
- Save hospital main line and Travel Office
- Save appointment schedule screenshots offline
- Use private devices for health information
- Check appointment time and building
- Check shuttle or valet plan
- Bring patient ID materials if issued
- Bring snacks/comfort items if allowed
- Ask care team about isolation or visitor rules
Screenshots to add inside this post
Use screenshots to help users trust and follow the article. Add them after the main quick-action sections, not before the useful info.
Official contact page
Patient referral page
MyChart / records page
Visitor, security and privacy guidance
St. Jude patient families deal with sensitive medical information, long treatment days and changing campus instructions. Do not treat the hospital like a casual visitor attraction when you are trying to reach a patient or clinical area.
| Topic | Practical guidance | Why it matters |
|---|---|---|
| Patient privacy | Do not post patient room, diagnosis, treatment schedule or ID information online. | HIPAA protects patient health information. |
| Visitor access | Follow patient-family instructions and security guidance. | Access can vary by patient condition, clinic area and safety rules. |
| Interpreter help | Use Interpreter Services at 901-595-2983 when language support is needed. | Families should understand care instructions clearly. |
| Donation questions | Use Donor Services, not patient referral. | Donation and patient-care teams handle different issues. |
Official sources used
This independent guide is based on official St. Jude pages. Always confirm time-sensitive, private or medical information directly with St. Jude or the child’s care team.
| Official source | Used for |
|---|---|
| St. Jude Contact Us | Address, hospital main line, TTY, donor services and referral office number. |
| Patient Referrals | Referral requirement, clinical-trial context and referral office details. |
| How to Refer a Patient | Referral steps, eligibility notes and information to gather. |
| Phone Numbers | Patient Registration, Travel Office, switchboard, interpreter, concierge and support numbers. |
| What St. Jude Provides | Treatment, travel, housing and food billing statement. |
| Request Medical Records | MyChart signup, medical-record request process and Health Information Management number. |
| Parking and Construction | Valet, campus parking, shuttle and parking tag guidance. |
| Transportation | Travel, parking, valet and shuttle support context. |
| St. Jude MyChart | Patient portal use, care-team messaging, education and refill/test-result features. |
Last manual check: June 24, 2026. This page is independent and informational only. St. Jude referral criteria, phone routing, campus construction, shuttle rules, travel instructions and portal workflows can change.
St Jude Hospital FAQs
What is St Jude Hospital officially called?
The official name is St. Jude Children’s Research Hospital.
Where is St. Jude Children’s Research Hospital located?
St. Jude is located at 262 Danny Thomas Place, Memphis, TN 38105.
What is the main phone number?
The hospital main line is 1-866-278-5833. The switchboard is also listed as 901-595-3300.
Can families walk in and get treatment at St. Jude?
St. Jude generally requires referral by a physician or other qualified medical professional. Acceptance depends on disease treated, age, medical criteria and often open clinical-trial eligibility.
What is the Physician/Patient Referral Office number?
The referral office lists toll-free 1-888-226-4343, local 901-595-4055, fax 901-595-4011, email referralinfo@stjude.org and 24-hour pager 1-800-349-4334.
Does St. Jude charge families for treatment?
St. Jude states that families never receive a bill from St. Jude for treatment, travel, housing or food.
How do families access St. Jude MyChart?
Use the official St. Jude MyChart login. For signup or help, call the MyChart helpline at 901-595-4636.
How do I request medical records?
St. Jude prefers electronic medical-record requests through MyChart. If MyChart is not available, call Health Information Management at 901-595-3680 or 1-866-278-5833 ext. 3680.
Does St. Jude offer parking?
St. Jude offers free valet parking for patients and families and also provides shuttle services. Campus parking can be limited, so follow official shuttle and parking guidance.
Is this page official St. Jude support?
No. This is an independent guide. It cannot refer a patient, access MyChart, request medical records, arrange travel, contact doctors or provide medical advice.