UF Health Flagler Hospital Emergency Room & ER Info

by
St. Augustine, Florida · Emergency Department Guide · Reviewed August 25, 2026

UF Health Flagler Hospital ER hours, entrance, doctors, costs and emergency information

UF Health Flagler Hospital is a 335-bed acute-care hospital at 400 Health Park Blvd, St. Augustine, FL 32086. The main hospital and Emergency Room phone number is (904) 819-5155. The Emergency Care Center is open 24 hours a day, seven days a week.

The hospital’s official campus map shows a dedicated Emergency Entrance separate from the Main Entrance. It also identifies parking lots A–F, shuttle stops and the hospital helipad. Patients coming for emergency care should follow EMERGENCY signs on the Health Park campus rather than entering through a routine outpatient building.

ER: 24/7 904-819-5155 400 Health Park Blvd Separate Emergency Entrance 335-bed acute-care hospital Primary Stroke Care
Call ER / Hospital: 904-819-5155 Driving Directions
Call 911 for a life-threatening emergency. Do not drive yourself if you have severe breathing difficulty, signs of stroke, severe bleeding, loss of consciousness, a major traumatic injury, suspected heart attack or another condition that makes driving unsafe. Emergency patients are triaged according to medical urgency, not simply arrival order.
Emergency Room Open 24/7

Emergency services are available day and night, including weekends and holidays.

ER / Main Hospital Phone 904-819-5155

Use for hospital routing and current emergency-department information.

Address 400 Health Park Blvd

St. Augustine, FL 32086.

Hospital Type Acute Care

335-bed hospital serving St. Johns County and the surrounding First Coast region.

Emergency Entrance Separate Entrance

The official campus map marks the Emergency Care Center separately from the Main Entrance.

Financial Assistance 904-819-4539

Financial Counseling; alternate published number: 904-508-0916.

Should you go to UF Health Flagler Hospital ER?

The biggest practical question is whether your condition needs an emergency department or can safely be handled at urgent care.

Life-threatening problem
Call 911. Do not delay emergency evaluation to compare prices, wait times or online reviews.
Severe chest pain
Use the Emergency Department / call 911 when appropriate.
Stroke symptoms
Call 911. Warning signs can include sudden facial droop, arm weakness, speech difficulty, confusion, vision change or loss of balance.
Major injury
Use the ER for serious trauma, major bleeding, severe burns, significant head injury, loss of consciousness or suspected serious fracture/dislocation.
Breathing emergency
Severe shortness of breath or inability to breathe requires emergency evaluation.
Mental health crisis
UF Health’s urgent-care guidance specifically identifies a mental health crisis as a reason to use emergency services rather than routine urgent care.
Minor illness / injury
Consider UF Health Urgent Care – Flagler Hospital at 110 Health Park Blvd when the problem is not life threatening.

UF Health Flagler Hospital Emergency Room hours

Emergency Department schedule 24 hours a day · 7 days a week

Emergency care is available overnight, on weekends and on holidays. You do not need a routine outpatient appointment to present to an emergency department.

24-hour hospital does not mean every department is open 24 hours. Imaging offices, outpatient clinics, medical practices, billing offices and urgent-care locations have their own schedules. The 24/7 statement applies specifically to emergency access and continuous hospital operations.

Where is the Emergency Room entrance?

The official hospital campus map makes a useful distinction between the Emergency Entrance and Main Entrance.

Enter the UF Health Flagler Hospital campus from the Health Park Boulevard area and follow posted EMERGENCY signs. The hospital’s current campus map labels the Emergency Care Center as building/location 2 and marks the emergency entrance separately from the main hospital entrance.

Emergency patient

Follow Emergency Entrance signage rather than entering through the Main Entrance or one of the specialty outpatient buildings.

Routine hospital visitor

Use the Main Entrance unless the patient’s unit or hospital staff has told you to use another entrance.

What else is shown on the official campus map?

  • Main Entrance
  • Emergency Care Center
  • Behavioral Health Resource Center
  • Imaging
  • Orthopaedics
  • Outpatient Surgery & Heart Center
  • Wellness Center
  • Parking lots A through F
  • Shuttle bus stops
  • Helipad
Open Official Campus Map

Emergency Room parking at UF Health Flagler Hospital

The hospital’s official campus map identifies parking lots A–F and separately identifies the Emergency Entrance. Emergency patients should follow current ER signs after entering the campus because the most convenient lot can depend on traffic, construction and temporary access changes.

Parking fee: the current public campus map does not publish a universal visitor or ER parking price. For that reason, this guide does not invent a parking charge. Follow on-campus signs or confirm parking instructions with the hospital at 904-819-5155.

Before driving to the ER

  • Enter 400 Health Park Blvd, St. Augustine, FL 32086 in navigation.
  • Once on the campus, switch from GPS directions to posted Emergency signs.
  • Do not stop at the Imaging, Orthopaedics or routine urgent-care building by mistake.
  • If transporting a person who cannot walk safely, use the emergency drop-off route.
  • Follow staff instructions if the normal ER parking area is temporarily redirected.

What happens when you arrive at the ER?

Check in or immediately alert staff. Tell staff right away if the patient has severe chest pain, severe breathing difficulty, stroke symptoms, uncontrolled bleeding, loss of consciousness or rapidly worsening symptoms.
Triage determines medical priority. Emergency departments do not operate strictly first-come, first-served. The most medically urgent patients are prioritized.
Medical screening and examination. The emergency team evaluates symptoms and determines what testing or treatment is needed.
Testing may be ordered. Depending on the problem, this can include laboratory work, X-rays, CT, ultrasound, EKG or other diagnostics.
Treatment is provided. Treatment may include medications, fluids, wound care, splinting, respiratory treatment, emergency procedures or specialist consultation.
Discharge, observation, admission or transfer. The emergency physician determines the next level of care based on clinical need.
Do not interpret an online ER wait time as a reservation. Emergency queues can change immediately when ambulances, trauma, strokes, heart attacks or other high-acuity patients arrive.

Symptoms UF Health says should be evaluated in an ER

UF Health St. Johns’ own urgent-care guidance directs patients with serious symptoms toward emergency care.

Emergency warning signs

  • Chest pain
  • Slurred speech
  • Sudden vision problems
  • Head injury with concerning symptoms
  • Loss of consciousness
  • Confusion or seizures
  • Inability to breathe
  • Inability to move an arm or leg
  • Inability to speak

Other reasons for emergency evaluation

  • Poisoning
  • Severe pain
  • Severe injury
  • Severe abdominal pain
  • Major fracture or dislocation
  • Persistent very high fever
  • Signs of stroke or heart attack
  • Vaginal bleeding during pregnancy
  • Mental health crisis
This list is not exhaustive. If you believe a condition may threaten life, limb or long-term function, seek emergency help rather than using a website to self-triage.

UF Health Flagler Hospital ER vs urgent care

There is an urgent-care location on the same Health Park campus area, but it is not the same service as the Emergency Room.

Feature Hospital Emergency Room UF Health Urgent Care – Flagler Hospital
Address 400 Health Park Blvd 110 Health Park Blvd
Phone 904-819-5155 904-823-3401
Hours 24 hours / 7 days Mon–Fri 8 a.m.–8 p.m.; Sat–Sun 8 a.m.–6 p.m.
Best for Potentially serious or life-threatening conditions Minor-to-moderate illness and injury
Appointment Unscheduled emergency access Walk-in-style urgent treatment

Examples UF Health lists for urgent care

  • Cold and flu symptoms
  • Sore throat
  • Ear, eye and sinus infections
  • Minor cuts
  • Minor burns
  • Minor fractures
  • Sprains and strains
  • Urinary tract infections
  • Rashes
  • Some headaches and migraines
  • Minor dehydration
If you are unsure because symptoms are severe, rapidly worsening or potentially life threatening, choose emergency care. Do not use urgent care to delay a necessary ER visit.

Emergency doctors at UF Health Flagler Hospital

Emergency physician schedules are shift-based and are not published as a normal outpatient appointment calendar.

You generally cannot book a named ER physician. UF Health Flagler Hospital does not publish a live day-by-day emergency-physician shift roster on its public website. Listing made-up Monday/Tuesday schedules would be inaccurate. The physician who evaluates you is determined by the emergency team’s live staffing and patient flow.

Public provider, licensing and affiliation records currently associate multiple emergency medicine physicians with UF Health Flagler Hospital. Examples include:

Clinician Specialty / Verification Timing
Erin Ruth McBride Johnson, MD Florida medical-license record lists the practice address as 400 Health Park Blvd, Flagler Hospital, Section of Emergency Medicine. Individual ER shifts are not publicly posted.
James Matthew Jones, DO Emergency Medicine; publicly listed as affiliated with UF Health Flagler Hospital. No public live shift schedule.
Christopher Bishop, DO Emergency Medicine / Family Medicine; publicly listed with UF Health Flagler Hospital. No public live shift schedule.
Jason Lee Kent, DO Emergency Medicine; hospital affiliation publicly listed. No public live shift schedule.
Brian Kiekover, MD Emergency Medicine; hospital affiliation publicly listed. No public live shift schedule.
Kathleen Hughes, MD Emergency Medicine; publicly listed at the hospital address. No public live shift schedule.
These names should be treated as examples of publicly documented emergency-medicine affiliations, not a guaranteed complete roster for today’s shift. Emergency departments frequently use physician groups whose staffing changes by day and hour.

Can you request a specific ER doctor?

An emergency department is not scheduled like a normal specialist clinic. Patients are assigned according to staffing, acuity and clinical workflow. If you need a specific outpatient physician after discharge, ask the ER team who should handle follow-up care.

UF Health Flagler Hospital ER fees and emergency-room cost

There is no accurate single-dollar “ER fee” that applies to every emergency patient.

ER registration / visit
The hospital does not publish one universal patient-pay amount for every Emergency Department visit.
Hospital facility bill
Can reflect the emergency level, nursing resources, medications, supplies, laboratory testing, imaging and procedures.
Emergency physician bill
Hospital-based physicians may bill independently from the hospital facility.
Imaging
CT, X-ray, ultrasound and other imaging can increase the total bill when clinically required.
Insurance
Your responsibility depends on your health plan, deductible, coinsurance, copayment and applicable federal/state protections.
Uninsured patient
Ask about current self-pay discounts and financial assistance at 904-819-4539 or 904-508-0916.

Why we do not publish a fake “UF Flagler ER fee”

UF Health St. Johns’ official price-transparency information explains that hospital prices depend on services and payer arrangements. The published price files and payment comparisons are useful for cost research, but they are not the same thing as a guaranteed final bill for a particular patient.

An emergency patient who receives only an examination is financially different from one who receives CT imaging, laboratory panels, IV medications, cardiac testing, specialist consultation and hospital admission. Presenting one dollar figure for both would be misleading.

How to get a better estimate for planned care

Get the exact procedure or service name. For scheduled care, ask the ordering office for the CPT or procedure code when available.
Use UF Health St. Johns’ price estimator. The system publishes consumer-facing price-estimation resources and standard-charge information.
Call your insurer. Confirm the hospital, physician group and any specialist involved are in network.
Ask about separate professional bills. Emergency physicians, radiologists, pathologists, surgeons and other clinicians can bill separately.
Ask for financial help early. UF Health St. Johns has published financial-assistance and self-pay programs.
UF Health St. Johns Price Transparency

Financial assistance after an ER or hospital visit

The current UF Health St. Johns financial-assistance policy includes emergency and medically necessary hospital care.

Financial Counseling 904-819-4539

Alternate published number: 904-508-0916.

Income guideline Up to 200% FPL

Current policy states qualified applicants may receive financial assistance up to 200% of federal poverty guidelines.

Application period Up to 240 days

Measured from the first post-discharge billing statement under the current policy.

What care can qualify?

The policy includes care considered emergency or medically necessary, subject to financial and eligibility requirements. Assistance can potentially apply to uninsured patients, underinsured patients and insured patients who qualify based on their remaining responsibility.

Documents UF Health may request

  • W-2 forms
  • Recent pay stubs
  • Current income-tax return
  • Employer wage verification
  • Government-assistance documentation
  • Recent bank statements
  • Support letter when the applicant has no income

Catastrophic Reduction Program

A patient who is over the 200% federal poverty limit and is denied normal financial assistance may be reviewed for a Catastrophic Reduction. Under the current policy, consideration can occur when the guarantor’s hospital balance exceeds 25% of stated annual household income and the account balance is more than $10,000.

Self-pay discount

The policy says uninsured patients who do not qualify for financial assistance may still qualify for a self-pay discount. The percentage is not fixed in the policy; patients are instructed to call 904-819-4539 or 904-508-0916 for the current discount amount.

How to apply

Method Current published information
Phone 904-819-4539 or 904-508-0916
Fax 904-819-4906
Email financialassistance@flaglerhealth.org
Mail UF Health St. Johns Flagler Business Office
400 Health Park Blvd
St. Augustine, FL 32086
In person Patient Financial Services Business Office
100 Whetstone Place, Suite 101
St. Augustine, FL 32086
UF Health’s current policy says it aims to issue a financial-assistance determination within seven business days after receiving a completed application.
Read Financial Assistance Policy Financial Counseling: 904-819-4539

Insurance and ER billing

Insurance coverage is based on the patient’s specific health plan rather than simply the insurance-company name. A carrier can offer multiple HMO, PPO, Medicare, Medicaid and exchange products with different network rules.

Before scheduled care

  • Ask whether UF Health Flagler Hospital is in network for your exact plan.
  • Ask whether the physician or physician group is also in network.
  • Confirm deductible and coinsurance.
  • Ask if authorization is required.
  • Request a price estimate for planned services.

After emergency care

  • Compare your hospital bill with your insurer’s Explanation of Benefits.
  • Do not assume every separate medical bill is a duplicate.
  • Ask who billed professional emergency, radiology, pathology or specialist services.
  • Contact Financial Counseling if the balance is unaffordable.
  • Ask about federal No Surprises Act protections when relevant.
Never delay emergency care solely because you cannot verify insurance network status. Emergency screening and stabilization rules differ from routine scheduled-care billing.

Medical services available at UF Health Flagler Hospital

Emergency Care

24/7 hospital Emergency Care Center for serious illness and injury.

Stroke Care

The hospital has been recognized as a Primary Stroke Care Center.

Cardiovascular

Heart, vascular, electrophysiology and cardiothoracic services.

Cancer Center

Accredited cancer-care services, including oncology and support programs.

Maternity

Labor, delivery, newborn and maternity services.

Orthopaedics

Joint replacement, orthopedic surgery and rehabilitation services.

Imaging

CT, MRI, X-ray, ultrasound, mammography and other diagnostic imaging.

Laboratory

Hospital and outpatient laboratory services.

Behavioral Health

Behavioral Health Resource Center and related mental-health services.

Neurosurgery

Brain and spine surgical services.

Pulmonary Care

Advanced pulmonary services including treatment for severe respiratory disease.

Surgical Services

Inpatient and outpatient surgical care.

Stroke emergency care

UF Health Flagler Hospital has been recognized for primary stroke care. Stroke treatment is highly time sensitive, so patients with possible stroke symptoms should call 911 rather than arranging a normal office appointment.

Remember BE FAST

  • B – Balance: sudden loss of balance or coordination
  • E – Eyes: sudden vision trouble
  • F – Face: facial drooping
  • A – Arm: weakness or numbness
  • S – Speech: slurred or unusual speech
  • T – Time: call 911 immediately
Do not drive yourself if stroke is suspected. EMS can begin assessment and coordinate with the receiving emergency department while transporting the patient.

Imaging and laboratory services near the hospital ER

UF Health Imaging – Flagler Hospital

Address: 101 Health Park Blvd, St. Augustine, FL 32086
Phone: 904-819-4720
Published hours: Monday–Friday, 7:30 a.m.–5:00 p.m.

This is an outpatient diagnostic imaging location. It is different from emergency imaging ordered during an ER visit. Emergency patients who require CT, X-ray, ultrasound or other studies are routed by the emergency care team.

UF Health Medical Lab – Flagler Hospital

Address: 400 Health Park Blvd, St. Augustine, FL 32086
Phone: 904-819-5230

Do not drive to the outpatient Imaging Center during an active medical emergency merely because your symptoms may require imaging. Check in through the Emergency Department; the ER team will order and coordinate medically necessary testing.

ER visitors and family members

Visitor access in an emergency department can change according to patient condition, privacy needs, infection precautions, crowding and procedures taking place in the room.

A current universal Emergency Department visitor-count policy and one hospital-wide visiting-hours schedule could not be reliably confirmed from the hospital’s current public operational pages. Rather than publishing an outdated number, call 904-819-5155 for the current unit rule before making a long trip.

What families should expect

  • Staff may temporarily ask visitors to wait outside the treatment area.
  • Visitor access can be limited during resuscitation or procedures.
  • Isolation precautions can change what protective equipment is required.
  • Pediatric and dependent patients may have different support-person rules.
  • Patient privacy may restrict information released over the phone.

What to bring for a patient

  • Photo identification
  • Insurance card if readily available
  • Medication list
  • Drug-allergy list
  • Emergency contact information
  • Relevant medical history
  • Advance directive when appropriate and available
Do not spend time searching for paperwork if doing so delays care during a serious emergency. Emergency evaluation takes priority.

How to get ER and hospital medical records

After an emergency visit, records can include the emergency physician note, laboratory results, imaging reports, discharge instructions and other documentation. The exact release process depends on whether records are being sent to you, another physician, an insurer, attorney or another authorized recipient.

Before requesting records

  • Have the patient’s full legal name and date of birth.
  • Know the approximate ER or hospital-service date.
  • Specify which records you actually need.
  • Ask whether imaging images are handled separately from written radiology reports.
  • Have legal-authority documentation if requesting for another adult.
For current Health Information Management / Release of Information routing, begin with the hospital at 904-819-5155. Because department extensions and portal procedures can change after health-system integration, this guide does not publish an unverified records extension.

UF Health Flagler Hospital campus locations patients often confuse

Destination Address / location Use it for
UF Health Flagler Hospital / ER 400 Health Park Blvd Hospital and 24/7 Emergency Care Center
UF Health Urgent Care – Flagler Hospital 110 Health Park Blvd Non-life-threatening urgent illness/injury
UF Health Imaging – Flagler Hospital 101 Health Park Blvd Scheduled outpatient imaging
UF Health Orthopaedics – Flagler Hospital 120 Health Park Blvd, Suite 1 Scheduled orthopedic care
Behavioral Health Resource Center 300 Health Park Blvd, Suite 1008 Behavioral-health resources; phone 904-819-5204
Outpatient Surgery & Heart Center Health Park campus Scheduled outpatient/specialty services, not ER check-in
If the situation is an emergency, do not go first to a specialty clinic simply because it is closer to the parking entrance. Follow Emergency signs.

Useful UF Health Flagler Hospital contact numbers

Need Phone When to use
Main Hospital / ER 904-819-5155 Hospital routing, ER information and general questions.
Urgent Care – Flagler Hospital 904-823-3401 Non-life-threatening urgent illness/injury.
Imaging – Flagler Hospital 904-819-4720 Scheduled outpatient imaging.
Medical Lab 904-819-5230 Laboratory-service questions.
Financial Counseling 904-819-4539 Financial assistance and current self-pay discount information.
Alternate Financial Counseling 904-508-0916 Alternative number listed in the current assistance policy.
Behavioral Health Resource Center 904-819-5204 Behavioral-health resources and navigation.
Peripheral Vascular Center 904-819-4633 Scheduled vascular-care questions, not emergency stroke/chest pain.

UF Health Flagler Hospital ER Google Map

Main hospital and Emergency Care Center: 400 Health Park Blvd, St. Augustine, FL 32086. Once on campus, follow posted Emergency Entrance signs rather than relying only on the final GPS pin.

Before going to the Flagler Hospital ER: practical checklist

If you are the patient

  • Call 911 if driving yourself would be unsafe.
  • Bring ID and insurance card if immediately available.
  • Bring a current medication list.
  • Know medication allergies.
  • Tell triage immediately about severe symptoms.
  • Do not eat or drink merely to “prepare” for the ER unless instructed.
  • Do not delay a serious emergency to pack belongings.

If you are bringing someone

  • Use 400 Health Park Blvd.
  • Follow Emergency Entrance signs.
  • Bring the patient’s medication list if available.
  • Know important chronic conditions.
  • Know emergency contact details.
  • Follow staff instructions about waiting-room access.
  • Save 904-819-5155 in your phone.

UF Health Flagler Hospital Emergency Room FAQs

1. Is UF Health Flagler Hospital Emergency Room open 24 hours?
Yes. The hospital Emergency Care Center is available 24 hours a day, seven days a week, including nights, weekends and holidays.
2. What is the UF Health Flagler Hospital ER phone number?
The main hospital and Emergency Room contact number is 904-819-5155. Call 911 instead for a life-threatening emergency requiring immediate emergency response.
3. Where is UF Health Flagler Hospital Emergency Room?
The hospital is at 400 Health Park Blvd, St. Augustine, FL 32086. The official campus map shows a dedicated Emergency Entrance separate from the Main Entrance.
4. Do I need an appointment for the Flagler Hospital ER?
No routine outpatient appointment is required for emergency-department evaluation. Emergency patients are triaged based on medical urgency.
5. How much does the UF Health Flagler Hospital ER cost?
There is no single flat ER price. The bill depends on the emergency level, tests, imaging, medications, supplies, procedures, insurance and possible separately billed professional services. UF Health St. Johns publishes price-transparency tools for cost research.
6. Where should I park for the UF Health Flagler Hospital ER?
The campus map identifies parking lots A–F and a separate Emergency Entrance. Follow current Emergency signs when you arrive. A universal ER parking fee is not published on the current campus map.
7. What is the difference between UF Health Flagler ER and urgent care?
The ER at 400 Health Park Blvd is for potentially serious and life-threatening conditions and operates 24/7. UF Health Urgent Care – Flagler Hospital is at 110 Health Park Blvd and is intended for non-life-threatening urgent illness and injury.
8. Can I choose which emergency doctor sees me at Flagler Hospital?
Emergency care is shift-based and unscheduled. UF Health does not publish a live public physician-shift roster, so patients generally cannot book a named ER physician. The available emergency team manages patients based on staffing and clinical need.
9. Does UF Health Flagler Hospital offer financial help for an ER bill?
Yes. The current UF Health St. Johns financial-assistance policy includes qualifying emergency and medically necessary care. Financial assistance may be available to qualified applicants with income up to 200% of federal poverty guidelines. Call 904-819-4539 or 904-508-0916.
10. Is UF Health Flagler Hospital a stroke center?
The hospital has been recognized for primary stroke care. If stroke is suspected, call 911 immediately rather than driving to a routine medical appointment.

Official and authoritative information used for this guide

The useful facts have been summarized directly in the article so patients do not need to open multiple websites simply to learn the hospital address, ER hours, entrance, parking layout, financial-assistance rules or nearby urgent-care options. Links below are mainly for live verification, maps, forms and price tools.