Trinity Health Livonia Hospital: Contact & Patient Info

What happens after you arrive?

1. A triage nurse assesses the seriousness of your illness or injury.
2. Patients with the most urgent medical needs are treated first.
3. Laboratory testing or diagnostic imaging may be ordered.
4. An emergency physician evaluates and treats the condition.
5. Specialists may be consulted when medically necessary.
6. You may be discharged, placed in observation or admitted to the hospital.

Emergency wait time

Trinity Health may display an estimated Emergency Department wait time through its current online hospital tools. The estimate can change rapidly and critically ill patients are seen immediately, so this article does not publish a frozen wait-time number.

Emergency-room fees

Trinity Health Livonia does not publish one universal ER price that accurately represents every visit. The total can depend on:

• Emergency evaluation level
• Laboratory tests
• X-ray, CT, MRI or ultrasound
• Medication
• Procedures
• Specialist consultation
• Trauma services
• Observation
• Hospital admission
• Insurance deductible, copay and coinsurance

Cardiology – Trinity Health Michigan Heart

Location: 14555 Levan Rd., Suite 203, Livonia, MI 48154
Phone: 734-462-3233
Published clinic hours: Monday-Friday, 8 a.m.-5 p.m.

Birth Center providers

The current Trinity Health Birth Center – Livonia provider directory includes:

Gynecologic oncology

Trinity Health IHA Medical Group Gynecologic Oncology has a Livonia office in the Marian Professional Building at 14555 Levan Rd., Suite 113.

Hospitalists

Admitted patients may be treated by Trinity Health IHA Medical Group hospitalists. This service operates 24 hours a day at the hospital and is for inpatient care rather than routine outpatient appointments.

Current Livonia hospital-medicine providers include:

• Veronica Butron Solorzano, MD
• Manasa Peddineni, DO
• Meena Sahu, MD
• Seema Srivastava, MD
• Lawrence Chen, MD
• Oronde White, MD
• Damansher Sidhu, DO
• Ahmad Yasin, MD

What families can expect

• Private, home-like maternity suites
• 24-hour in-house obstetric coverage
• 24-hour anesthesia coverage
• 24-hour neonatal coverage
• Certified nurse-midwife options
• Breastfeeding and feeding support
• Board-certified lactation consultants
• Breast, bottle, formula and donor-milk feeding support

Birth Center tour

Call 734-655-1000 to ask about current childbirth-center tours, registration, classes and arrival instructions.

Going into labor after 8 p.m.

Because the published campus map states that the North and South public entrances close at 8 p.m., patients arriving after that time should follow the hospital’s current after-hours instructions and use the Emergency Entrance unless their maternity team directs otherwise.

Cardiovascular services include care for:

• Coronary artery disease
• Heart rhythm disorders
• Heart failure
• High blood pressure
• Valve disease
• Peripheral vascular disease
• Cardiac emergencies
• Interventional cardiology needs

The campus map places the Heart & Vascular Center waiting area on Level 2. Confirm whether your appointment is inside the main hospital or at the Levan Road physician office.

Cancer services

• Medical oncology and hematology
• Infusion services
• Radiation oncology
• Clinical trials and research access
• Nurse navigation
• Nutrition
• Social work
• Spiritual support
• Survivorship support

Campus navigation for cancer treatment

The hospital floor map places the Cancer Center on the first level and Radiation Therapy on the lower level. PET imaging is also shown near the Cancer Center area.

Imaging

Current imaging services include:

• General radiology / X-ray
• Fluoroscopy
• CT and CTA
• MRI and MRA
• Ultrasound
• Nuclear medicine
• PET/CT
• Angiography and vascular interventional radiology
• Bone density testing
• 3D digital mammography

Laboratory

Trinity Health allows online scheduling for many laboratory visits. Walk-in availability may depend on the specific test.

The actual patient responsibility can vary according to the service, doctor, insurance plan, deductible, copay, coinsurance and additional testing.

Price transparency

Trinity Health Michigan provides a specific price-estimate tool for Trinity Health Livonia Hospital and publishes the hospital’s CMS-required machine-readable standard-charge file.

Trinity Health explains that an estimate is not a guarantee because the final bill can change when additional testing, medication, supplies, treatment, hospital days or complications occur.

You can ask for

• An itemized hospital bill
• An explanation of charges
• Insurance claim information
• Correction of inaccurate insurance details
• Payment-plan options
• Financial-assistance screening

Payment plans

Trinity Health Michigan says patients who can pay their balance within 90 days may call to arrange an internal payment plan.

Longer payment arrangements are available through AccessOne. Trinity Health describes AccessOne plans as including no-interest and flexible low-interest options, no credit reporting and acceptance regardless of credit history.

AccessOne: 888-394-3133.

Separate bills

Trinity Health’s Financial Assistance Program may apply to qualifying medically necessary inpatient, emergency and outpatient hospital services.

Services generally excluded

• Cosmetic surgery
• Services that are not medically necessary
• Certain services where another government or coverage program applies
• Care resulting from deliberately going out of an insurance network when coverage requirements apply

How to apply

1. Request the current Trinity Health Financial Assistance Application.
2. Complete household and financial information.
3. Provide the requested proof of income and supporting documentation.
4. Return documents as directed or upload eligible documents through MyChart.
5. Call if you need help understanding the application.

Trinity Health Michigan participates with many commercial, Medicare, Medicaid and other insurance products, but network contracts can change and a single insurer can offer both participating and non-participating plans.

Before an appointment or procedure

1. Call the number on your insurance card.
2. Ask whether Trinity Health Livonia Hospital is in-network.
3. Ask whether your specific physician is in-network.
4. Ask whether prior authorization is required.
5. Ask whether a referral is required.
6. Confirm deductible, copay and coinsurance.
7. Ask whether anesthesia, radiology or other professionals can bill separately.

In-person records office

Trinity Health Livonia
Health Information Management
36475 Five Mile Road
Livonia, MI 48154

Ways to request records

• Use Trinity Health’s Southeast Michigan online medical-record request system.
• Submit the appropriate authorization form.
• Mail a completed request.
• Request records in person.
• Use MyChart for health information already available in the portal.

Legal guardian requests

A person requesting records for someone under legal guardianship should be prepared to submit documentation establishing guardianship along with the required authorization.

North Entrance

• Visitor parking is available nearby.
• Short-term patient-discharge parking is available in the circular drive.
• The campus map says this entrance closes at 8 p.m..

South Entrance

• Visitor parking is available nearby.
• Valet is available here Monday-Friday from 8 a.m.-6 p.m. according to the campus map.
• The entrance closes at 8 p.m..

After 8 p.m.

Use the Emergency Entrance when the regular North and South entrances are closed.

Driving from I-96 / I-275

The hospital is near the I-96 and I-275 corridors. From the Levan/Newburgh area, drivers can use Levan Road north toward Five Mile Road. Follow current Trinity Health signs as you approach the campus.

Visiting hours and the number of visitors can vary by ICU, maternity, behavioral-health, isolation and other inpatient units. Call 734-655-4800 and ask for the patient’s unit before making a special trip.

Patient visitor rights

Trinity Health’s patient-rights policy states that patients may:

• Choose a spouse, domestic partner, family member or friend as a visitor.
• Withdraw or deny visitor permission.
• Have an appropriate family member, friend or support person present for emotional support.

A visit can still be restricted when a person’s presence interferes with treatment, safety, privacy or the rights of another patient.

The pharmacy stocks many prescriptions, including some harder-to-find medications, and currently states that it accepts most insurance plans.

Hospital Cafeteria

The cafeteria is on the north side of the hospital.

Joe’s Java

Joe’s Java is in the South Lobby.

Gift Shop

The Gift Shop is in the corridor connecting the North and South Lobby areas. Flowers and plants are not permitted in the ICU.

• Monday-Friday: 8:30 a.m.-6 p.m.
• Saturday: 10 a.m.-2 p.m.
• Sunday: Closed

Wi-Fi and ATM

• Guest Wi-Fi network: iguest
• ATM: inside the South Entrance

Current Catholic Mass schedule

• Monday: noon
• Tuesday: 6:15 a.m.
• Thursday: noon
• Saturday: 6:15 a.m.
• Sunday: 6:15 a.m.

Trinity Health spiritual-care services are intended to respect patients and families from different religious, spiritual and cultural backgrounds.

Trinity Health’s patient-rights policy says patients have the right to receive medical information in a way they can understand, including access to:

• Foreign-language interpretation
• Telecommunication devices
• Sign-language interpretation when needed

Tell registration staff, your nurse or your care team if you need communication assistance.

Patient concerns