St. Peter’s Hospital Olympia: Address, Phone & Patient Info

Providence says its emergency team includes physicians and nurses trained in emergency medicine, supported when needed by trauma and acute-care surgeons, anesthesiologists, neurosurgeons and other specialty-trained physicians.

What happens after you arrive?

1. You are assessed based on the seriousness of your condition.
2. Life-threatening and trauma cases are prioritized immediately.
3. Testing may include laboratory work, X-ray, CT, MRI or other diagnostic studies.
4. Specialists may be called when needed.
5. You may be discharged, admitted or transferred depending on the level of care required.

Obstetrics Emergency Department

The Family Birth Center has a dedicated obstetric triage service for pregnant patients who may be in labor or experiencing another pregnancy-related urgent concern.

Birthing suites

• Private birthing rooms.
• Soaking tubs.
• Soft lighting.
• Family area with sleeper sofa.
• Television.
• Free Wi-Fi.
• Dedicated operating rooms for cesarean delivery.
• Separate postpartum suites after delivery.

Level II neonatal care

St. Peter Hospital currently operates a 13-bed Level II neonatal intensive/special-care unit. Providence says the unit can care for newborns at approximately 32 weeks gestation and above who require additional monitoring or support.

The hospital collaborates with Seattle Children’s tele-neonatology program when babies need additional specialist assessment.

Birth Center tours

Tours are currently offered on Sundays at 3 p.m.. Providence asks families to call 360-493-7027 between 1 p.m. and 2 p.m. on the day of the tour to confirm it can be accommodated.

Tour participants must be 16 years or older.

Breastfeeding support

A virtual breastfeeding support group currently meets Wednesdays from 2-4 p.m.. Call 360-486-4070 on the day of the meeting to confirm the session.

Providence’s first-floor hospital directory directs surgical patients to check in at the Information Desk. The surgery waiting area is also on the first floor.

Other first-floor navigation

• Admitting/Registration: hospital lobby.
• Emergency Center: first floor.
• Critical Care Unit: first floor.
• Diagnostic Imaging: South Reception.
• CT scan: South Reception.
• Ultrasound: South Reception.
• X-ray: South Reception.
• Pre-Admit Clinic: North Reception.

How to get a personalized estimate

Information to have ready

• Providence St. Peter Hospital as the facility.
• Your insurance company and member ID.
• Self-pay status if uninsured.
• CPT code for the planned procedure or test.
• Scheduled appointment date, if known.

Possible prepay discount

Providence states that some patients may qualify for a 10% prepay discount when the estimated amount is paid in full on or before the day of scheduled care. Confirm eligibility with Billing before paying.

Virtual alternative for lower-acuity problems

Providence also advertises ExpressCare Virtual for $99 per visit, with many insurance plans accepted. This is not an alternative to an Emergency Department for life-threatening symptoms.

Washington charity-care thresholds

Providence St. Peter Hospital’s current Washington financial-assistance policy states:

Eligible financial-assistance patients cannot be personally charged more than the hospital’s applicable Amounts Generally Billed limit.

How long does a Washington application take?

Providence says Washington applicants should receive a decision within approximately 14 days after a complete financial-assistance application is received.

Payment plans

Providence offers interest-free payment plans. Current general Providence billing information says plans may start at approximately $25 per month and can extend up to 24 months, depending on the balance.

Providence physician clinics in Olympia currently list a broad range of insurance products, including plans from Aetna, Cigna, Kaiser, Molina, Premera, Providence Health Plan, Regence BlueShield, TRICARE and UnitedHealthcare, among others.

1. Call the member-services number on your insurance card.
2. Confirm Providence St. Peter Hospital is in network.
3. Confirm the named physician is also in network.
4. Ask whether prior authorization is needed.
5. Ask Providence for a cost estimate.

Providence allows patients to receive their hospital records through MyChart, email, fax, electronic request, CD by mail or paper by mail, depending on the request.

Medical-record fees

Fastest options

Written request contact

Request-status help

• Status checks: 800-367-1500.
• Datavant customer service: 509-544-6068.

Providence MyChart is the secure online patient portal used for many outpatient and hospital-related tasks.

Providence publishes a dedicated visitor parking map for the Lilly Road campus. The current map separates:

• Visitor parking areas A through R.
• Staff parking areas 1 through 15.

Arrival tips

• Enter 413 Lilly Road NE, Olympia, WA 98506 into GPS.
• Follow hospital signs specifically marked for visitors rather than staff parking.
• Use the Emergency Department route for emergency care.
• For surgery, park in visitor parking and check in at the hospital Information Desk.
• For cardiology, neurology or pulmonary appointments, confirm whether the appointment is at 500 or 525 Lilly Road rather than the main hospital building.
• Allow extra time if it is your first visit because the Providence medical campus includes several nearby buildings.

Patient belongings

Providence currently asks families to limit belongings brought into the hospital. Allowed items include:

• Discharge clothes.
• Phone, charger, tablet or laptop used for communication.
• Hearing aids.
• Glasses or contact lenses.
• Dentures.
• Other items specifically requested by the patient’s nurse.

Flowers and balloons

Family Birth Center

Patients admitted for delivery may bring additional maternity and newborn items such as baby clothing, birthing equipment and a car seat.

Hospital cafeteria

The cafeteria is on the second floor and is open to visitors. Family members may also purchase a guest meal ticket and eat with a patient in the patient’s room when permitted.

Starbucks

Starbucks coffee is available on the first floor in the main lobby.

Providence Corner Gift Shop

The gift shop sells flowers, balloons, snacks, gifts and basic sundries and can arrange deliveries to hospital patients.

Lactation equipment rentals

Breast pumps and baby scales are available for rent or purchase through Providence’s lactation equipment service. Call 360-493-4591, Monday-Friday 8:30 a.m.-5 p.m..

Providence St. Peter Hospital provides professional interpreter services for patients who use languages other than English and for Deaf or hard-of-hearing patients.

Other communication support

• American Sign Language interpreters.
• Telecommunication devices for Deaf/hard-of-hearing patients.
• Amplified telephone handsets.
• Assistance arranged through the patient’s caregiver.

Service animals

Providence states that seeing-eye dogs and other dogs used for disability-related needs are welcome throughout the hospital subject to applicable clinical restrictions.

Chaplain availability

• Monday-Friday: 7 a.m.-7 p.m.
• Weekends: 7 a.m.-3:30 p.m.
• On call: 24 hours a day, seven days a week.

Social workers and care coordinators

Providence provides hospital social-work and care-coordination assistance at no charge to patients and families during the hospital stay. Support may include:

• Discharge planning.
• Transfer to another facility.
• Home-health arrangements.
• Transportation.
• Home medical equipment.
• Housing and financial-resource information.
• Public-assistance information.
• Support-group and counseling referrals.