Trinity Health – Ann Arbor Hospital: Contact & Patient Info

Trinity Health Ann Arbor Hospital is a 560-bed teaching hospital located on a 340-acre campus. The hospital has served the region for more than a century and is part of Trinity Health Michigan.

Patients searching its former identity may still encounter references to St. Joseph Mercy Ann Arbor or St. Joe’s Ann Arbor. Trinity Health’s own older MyChart and patient materials continue to reference the former Saint Joseph Mercy name in historical context.

Major services officially listed at the hospital

The Emergency Department treats both serious emergencies and less-severe acute conditions. Trinity Health also describes a Fast Track area for urgent conditions that may be evaluated and treated more quickly when clinically appropriate.

Emergency numbers

• Adult Emergency & Trauma: 734-712-3000
• Emergency Observation / Chest Pain: 734-712-3000
• Pediatric Emergency: 734-712-2786
• Psychiatric Access Center: 734-712-2762

How much does the Trinity Health Ann Arbor ER cost?

There is no single fixed emergency-room fee published for every patient. The total depends on the medical screening, emergency visit level, laboratory testing, imaging, medications, procedures, supplies and whether specialty physicians participate in the patient’s care.

Trinity Health’s price-transparency guidance also explains that physician, surgeon, anesthesiologist and other professional fees may be billed separately from hospital charges.

Primary Care – Ann Arbor Campus

Address: 5361 McAuley Dr, Suite A, Ypsilanti, MI 48197
Phone: 734-712-1300

Michigan Heart – Ann Arbor Campus

Address: 5325 Elliott Dr, 2nd Floor, Ypsilanti, MI 48197
Office: 734-712-8000
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.

Inpatient Rehabilitation physicians

Trinity Health’s 32-bed inpatient rehabilitation program currently lists: Stephen Bloom, DO, Marc Strickler, MD and Sara Rosenblum, MD in Physical Medicine and Rehabilitation. New-patient scheduling is listed through 734-712-0050.

Hospital Medicine team

Current Ann Arbor Hospital Medicine provider listings include Mahmoud Zeidan, MD, Bradley Wilkins, MD, Erika Gale, MD, Mays Alatiyat, MD, Damansher Sidhu, DO and other physicians and advanced-practice providers. The group contact is 734-712-8676.

How to estimate your actual bill

Trinity Health Imaging – Ann Arbor Hospital lists standard hours of 7:00 a.m.–7:00 p.m. Monday through Friday and 7:00 a.m.–3:00 p.m. Saturday.

Services listed on the Ann Arbor campus

• Walk-in X-ray
• Fluoroscopy
• CT / CTA
• Nuclear medicine
• Ultrasound
• Angiography
• Vascular interventional imaging
• MRI in Reichert Health Center
• PET/CT in Reichert Health Center
• 3D mammography
• Bone density testing

Rehabilitation parking

• Inpatient Rehab visitors: Trinity Health directs visitors to parking lots B or C and the Main Entrance.
• Outpatient Rehab: park in lots K or J, use the Main Reichert Entrance and go to the second floor, Suite 2010.

Published behavioral-health visiting hours

Visitors must sign in and out. Items brought for behavioral-health patients are inspected before being given to the patient. Restricted items include sharps, razors, glass, alcohol-containing items, cigarettes and medications.

Minors under age 18 must be accompanied and supervised by a non-patient adult.

Trinity Health Birth Center – Ann Arbor Hospital is located at the main hospital, 5301 McAuley Dr.

Current Birth Center visitor guidance

• A spouse or significant other age 18 or older may stay in the mother/baby unit.
• General visiting time is largely at the new mother’s discretion.
• Up to three visitors can support the patient during labor and delivery.
• Visitors must wear a visitor badge.
• Children age 12 and under must be accompanied by an adult who can supervise them.
• People who are ill or exposed to chickenpox or measles should not visit.
• After 10 p.m., visitors must obtain a special night visitor badge.

Video and photography

Trinity Health’s Birth Center guidance permits video without a tripod in the labor/delivery area when the physician or midwife gives permission. Video is not permitted in the Cesarean Section Room or Neonatal Intensive Care Unit.

Visitor checklist

• Know the patient’s full name and unit if the patient has agreed to visitors.
• Confirm that the patient is able to receive visitors before making a long trip.
• Ask whether the specific unit restricts children.
• Check infectious-disease or isolation restrictions.
• Do not bring flowers until you know whether the unit permits them.
• Use the campus map before arriving because the campus covers about 340 acres.
• For behavioral health or maternity, follow the unit-specific rules shown above.

Trinity Health Ann Arbor is not a single small building. The campus contains the main hospital plus specialty medical buildings around McAuley Drive and Elliott Drive. Use the correct building and lot for your appointment.

Trinity Health’s Health Information Management process allows patients to request their own medical records or authorize records to be sent to another person or organization.

Ann Arbor medical-record mailing address

What form is required?

For a copy of your own medical record or to send information to another person, complete Trinity Health’s Authorization for Use or Disclosure of Health Information. A legal guardian should include applicable guardianship documentation.

Can there be a records fee?

Trinity Health publishes a separate Medical Records Copies Fee Schedule. The amount depends on the type, delivery format and size of the request. Use the current fee schedule rather than an old per-page amount from a third-party website.

MyChart support is available at 844-982-4278, 7 days a week from 7:00 a.m.–7:00 p.m.. Trinity Health states that MyChart itself is a free patient service.

Proxy / caregiver access

A parent, guardian, spouse or other caregiver may be able to receive authorized proxy access. MyChart’s Sharing Hub can also be used to invite a caregiver to view permitted information.

Ways to manage a bill

• Pay through MyChart.
• Use guest bill pay without creating a MyChart account.
• Call Patient Business Services when a charge appears incorrect or unclear.
• Ask whether a separate physician or professional bill should be expected.
• Ask about a payment arrangement before a balance becomes delinquent.

Payment plans

Trinity Health says patients who can pay the balance within 90 days may call to arrange an internal payment plan.

For longer repayment needs, Trinity Health also works with AccessOne. Published program information describes no-interest and flexible low-interest options, no credit reporting and no hidden fees. AccessOne patient advocates can be reached at 888-394-3133.

Trinity Health states that it does not refuse medically necessary or emergency care because of inability to pay. Its hospital Financial Assistance Program can apply to qualifying medically necessary inpatient, emergency and outpatient hospital services for residents within the service area.

Services generally excluded from hospital financial assistance

• Cosmetic surgery
• Services that are not medically necessary
• Certain services when the patient qualifies for other government or coverage programs
• Care resulting from voluntarily going outside an insurance network in situations covered by the policy

Trinity Health Pharmacy – Towers Ann Arbor

Phone: 734-712-3333
Location: behind the Gift Shop on One North.

Trinity Health Pharmacy – Reichert Center

Address: 5333 McAuley Dr, Ypsilanti, MI 48197
Phone: 734-712-2222
Hours: Monday–Friday, 9:00 a.m.–5:30 p.m.; closed Saturday, Sunday and holidays.

Trinity Health states that the Reichert Pharmacy accepts most prescription insurance plans.

Check-in is 3:00 p.m. and check-out is 11:00 a.m.. Trinity Health lists convenient parking and a campus shuttle among complimentary services.

Room features listed by Trinity Health

• Barrier-free access
• Double beds
• Adjoining rooms
• Accessible room option
• Private bathroom
• In-room refrigerator
• Coffee and tea
• Computer/printer access
• Laundry facilities
• Campus shuttle

The inn is connected to hospital services through interior corridors or free campus shuttle service. Pets are not permitted except service dogs.