Ssm Health Depaul Hospital St. Louis: Contact & Patient Info

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Hospital Guide · St. Louis Area · Bridgeton, Missouri

SSM Health DePaul Hospital St. Louis contact, ER, visitor, records, billing, parking, and patient information

SSM Health DePaul Hospital – St. Louis is located at 12303 DePaul Drive, Bridgeton, MO 63044. The main hospital number is 314-344-6000, and the Emergency Department number listed by SSM Health is 314-344-6360.

This guide is built for patients, visitors, caregivers, and family members who need practical help before going to the hospital: where to call, where to park, how to request medical records, what visitor hours mean, how billing works, and which department may fit your need.

Main: 314-344-6000 ER: 314-344-6360 12303 DePaul Drive Bridgeton, MO 63044 Visitor Hours: 8 AM-8 PM
Call Main Hospital Call Emergency Department Medical Records Map & Parking
Medical emergency? Call 911 or go to the nearest emergency room. Do not use this guide to decide whether to delay emergency care. If you are already on the DePaul campus and need urgent help, follow emergency signage or call the hospital operator.
Hospital name SSM Health DePaul Hospital – St. Louis

Full-service SSM Health hospital serving the St. Louis and North St. Louis County area.

Address 12303 DePaul Drive

Bridgeton, MO 63044. Some SSM pages also format it as St. Louis, MO 63044 for the hospital campus.

Main phone 314-344-6000

Use for general hospital routing and operator assistance.

Emergency Department 314-344-6360

For ER department contact. For life-threatening emergencies, call 911 first.

Patient information 314-344-7050

Use for patient-room and patient-information routing when available and permitted by privacy rules.

Medical records 314-344-6295

Questions for Health Information Management and medical record release.

About SSM Health DePaul Hospital – St. Louis

Use this section to quickly understand what the hospital is and when it is the right contact point.

SSM Health DePaul Hospital – St. Louis is an SSM Health hospital campus in Bridgeton, Missouri. The hospital campus includes emergency care, inpatient services, outpatient departments, medical office buildings, imaging, surgery, behavioral health services, wound care, patient resources, and visitor amenities.

For patients, the most important distinction is whether you need the hospital main operator, a department such as Emergency or Imaging, a physician office located on campus, or SSM Health customer service for billing and insurance questions.

Best first call: If you are not sure which department you need, call the main hospital number at 314-344-6000. For billing questions, use SSM Health customer service at 888-918-3512.

SSM Health DePaul Hospital phone directory

Use the most specific number you can. If your issue involves a physician office, imaging appointment, billing statement, or medical record release, the main operator may transfer you.

Need Phone / contact Use this for
Main hospital 314-344-6000 Operator routing, general hospital contact, inpatient department routing, and campus questions.
Emergency Department 314-344-6360 ER department contact. Call 911 for life-threatening emergencies.
Hospital Imaging 314-344-6350 Imaging department questions, scheduling routing, and diagnostic imaging location help.
Patient Information 314-344-7050 Patient-room and patient-information routing when allowed under privacy rules.
Pastoral Care 314-344-7080 Chaplain support, spiritual care, and pastoral-care contact.
Physician Referral 314-776-3627 Finding an SSM Health physician or service connected with the hospital network.
Medical Records / HIM 314-344-6295 Questions about record-release forms, faxing, emailing, mailing, and authorization status.
Billing Customer Service 888-918-3512 Hospital bills, payment arrangements, financial assistance, and statement questions.
Poison Control 800-222-1222 Poison exposure questions. For severe symptoms, call 911 immediately.
Calling tip: Keep the patient name, date of birth, department, appointment date, physician name, and medical-record number if available. The hospital may not release details unless you are authorized.

Emergency room and urgent care information

Know whether you need emergency care, a scheduled service, behavioral health urgent care, or a physician-office appointment.

The Emergency Room at SSM Health DePaul Hospital is described by SSM Health as equipped for needs ranging from minor cuts to life-threatening circumstances. SSM also states the ER includes 24/7 pediatric emergency expertise from board-certified SSM Health Cardinal Glennon physicians.

Go to the ER or call 911

Chest pain, stroke symptoms, severe trouble breathing, major trauma, loss of consciousness, severe allergic reaction, uncontrolled bleeding, or a life-threatening emergency should be treated as emergency situations.

Call before non-emergency visits

For non-life-threatening questions, call the correct department or your physician office so you know whether to use urgent care, primary care, imaging, outpatient testing, or the ER.

Pediatric emergency care

SSM Health notes pediatric emergency expertise at the DePaul ER through board-certified SSM Health Cardinal Glennon physicians.

Behavioral health needs

Behavioral health services are available on the DePaul campus. For crisis, danger, or immediate harm concerns, call 988, 911, or the appropriate emergency service.

Stroke and heart warning: Do not drive yourself if you may be having a stroke or heart attack. Call 911 so emergency medical services can begin care and route you appropriately.

Visitor hours, masking, patient information, and caregiver planning

Visitor rules can change for infection control, unit-specific care, patient condition, safety, and compassionate-care exceptions.

General visitor hours
SSM Health lists DePaul visiting hours as 8:00 AM to 8:00 PM. Compassionate-care exceptions may be made with permission of the nursing leader.
Masking guidance
SSM Health states universal masking is discontinued, but masks are still required for people with known or suspected COVID-19 or other upper respiratory symptoms. Patients may be screened and masks provided when needed.
Patient information
Call 314-344-7050 for patient-information routing. Privacy rules may limit what can be released.
Caregiver support
Bring the patient’s photo ID, insurance card, medication list, allergy list, advance directive if available, and a way to write down discharge instructions.
Unit-specific rules
Ask the nurse or unit desk before bringing children, food, flowers, balloons, electronics, or large personal items.
Before you visit: Call the unit or patient-information number if you are traveling far, visiting an ICU/behavioral health/maternity unit, or arriving outside normal visitor hours.

Hospital services and departments on or connected to the DePaul campus

Use this overview to identify likely departments, then call the hospital or SSM Health scheduling resources for current availability.

Service area What patients commonly need Practical next step
Emergency Department Emergency evaluation, pediatric emergency expertise, serious illness, injuries, and urgent hospital-based care. Call 911 for emergencies. For ER department contact, use 314-344-6360.
Imaging Services X-rays, diagnostic imaging, outpatient imaging, physician-ordered tests, and image/result routing. Call 314-344-6350 or follow your physician’s order instructions. Imaging services are also listed on the DePaul campus.
Surgery Outpatient procedures, general surgery, pre-op instructions, arrival time, and post-op discharge planning. Follow surgeon and hospital instructions. Confirm fasting, medication, driver, and arrival location before surgery day.
Behavioral Health Behavioral health urgent care, medical detoxification stabilization, inpatient routing, and outpatient program questions. Call main hospital or the service-specific number on your referral. For crisis danger, call 988 or 911.
Wound Care Advanced wound treatment, nonhealing wounds, wound clinic appointments, and dressing-care questions. Use the wound-care location instructions if referred; confirm appointment time and parking before arriving.
Maternity / OB Care Prenatal care, family birthplace resources, doula support, delivery planning, and OB care center routing. Contact your OB provider or hospital scheduling resources for current instructions and birth-unit visitor rules.
Stroke / Neurosciences Stroke care, neuroscience services, neurological procedures, follow-up care, and rehabilitation coordination. For stroke symptoms, call 911. For scheduled care, follow your specialist’s instructions.
Weight Management Surgical and non-surgical weight-loss options, bariatric counseling, nutrition support, and program intake. Use SSM Health weight-management intake resources or ask Physician Referral for routing.

Appointments, registration, check-in, and what to bring

Hospital appointments can be different from physician-office appointments. Confirm the exact building, department, and arrival time.

Confirm the department and building. DePaul has multiple buildings and parking areas. Verify whether you need the main hospital, North Medical Building, South Medical Building, East Medical Building, Emergency Department, or a physician office.
Bring identification and insurance. Bring a photo ID, insurance cards, referral or order, medication list, allergy list, and any forms your doctor gave you.
Follow test or surgery instructions. Imaging, surgery, endoscopy, and procedures may require fasting, medication holds, lab work, a driver, or early arrival.
Use MyChart when available. MyChart may help with appointment information, test results, messages, bills, and online payments.
Ask about accessibility needs early. If you need wheelchair help, interpreter services, disability accommodations, or caregiver access, call ahead.
Appointment script: “I have an appointment at SSM Health DePaul Hospital. Which building and entrance should I use, where should I park, what time should I arrive, and do I need to fast or bring a driver?”

Medical records, HIM, fax, email, and record-release steps

Use Health Information Management when you need official copies of hospital records, imaging reports, discharge summaries, or records sent to another provider.

Records phone
314-344-6295 for DePaul medical-record questions.
Fax
314-344-6598 for completed release forms when SSM Health instructions allow fax submission.
Email
ssmhealthintake@mrocorp.com for completed record requests when appropriate.
Mail
SSM Health DePaul Hospital, Attn: Health Information Management, 12303 DePaul Drive, St. Louis, MO 63044.
Authorization
Download and complete the SSM Health authorization for release of protected health information before sending a request.

How to request records

Identify the records you need. Examples: emergency visit notes, discharge summary, operative report, imaging report, lab result, billing record, or complete hospital chart.
Use the correct patient information. Include patient full name, date of birth, dates of service, phone number, and where the records should be sent.
Submit the signed authorization. Use the current SSM Health instructions for mail, fax, or email submission.
Call HIM if timing matters. If records are needed for a specialist visit, insurance appeal, disability request, legal matter, or continuing care, ask about expected processing time.

Billing, price estimates, financial assistance, and payment arrangements

Hospital billing may include hospital charges, physician bills, imaging bills, lab charges, emergency physician charges, or medical group charges.

Billing customer service

Call 888-918-3512 for bill questions, payment arrangements, and financial-assistance routing. SSM lists customer service hours Monday-Thursday 8 AM-7 PM and Friday 8 AM-5 PM.

Ways to pay

SSM Health describes online, phone, and mail payment options. MyChart can be used for eligible online payments.

Financial assistance

SSM Health states it provides financial assistance resources for people who are uninsured, underinsured, ineligible for government programs, or unable to pay for medically necessary care.

Price transparency

Use SSM Health’s price-estimate and price-transparency resources before scheduled, non-emergency care when possible.

Billing tip: One visit may generate more than one bill. Ask whether your question is about a hospital bill, medical group bill, physician bill, emergency physician bill, anesthesiology bill, radiology bill, or lab bill.

Insurance, referrals, estimates, and out-of-pocket planning

Insurance acceptance can depend on the hospital, physician group, individual provider, plan network, authorization, and service type.

Before care What to ask Why it matters
Network status “Is SSM Health DePaul Hospital in network for my plan and this service?” Hospital network status and physician network status may not always match.
Prior authorization “Does this imaging test, surgery, admission, or procedure require prior authorization?” Some services may be denied or delayed without approval.
Referral “Does my plan require a referral from my primary care physician?” Some specialist or outpatient visits require referral documentation.
Emergency care “How will emergency services be processed by my plan?” Emergency billing can involve hospital and physician charges.
Estimate “Can I get a written estimate for my scheduled service?” Estimates help plan deductibles, coinsurance, copays, and payment arrangements.

Patient resources: chapel, cafeteria, gift shop, transportation, and campus help

SSM Health’s DePaul page includes practical resources for patients and visitors beyond medical departments.

Chapel and spiritual care

The chapel is located off the main lobby and is open 24 hours a day. SSM Health lists chaplains as available seven days a week from 8 AM-4 PM, with on-call chaplain support for emergency pastoral needs.

Gift shop

The gift shop is on the lobby level just inside the front entrance. SSM Health lists gift shop hours Monday-Thursday 8 AM-4 PM, Friday 7 AM-3 PM, and closed Saturday-Sunday.

Café and vending

Café DePaul is near the main entrance, and vending machines are available 24/7 on the main hospital floor and throughout the hospital.

Public transportation

SSM Health states a Metro bus stop is located near the entrance to parking lot 2. Confirm current routes with Metro before traveling.

Location, map, parking, valet, and campus navigation

The DePaul campus has hospital entrances, medical office buildings, emergency parking, visitor lots, and a parking garage.

SSM Health DePaul Hospital – St. Louis
12303 DePaul Drive
Bridgeton, MO 63044
Main: 314-344-6000

Use the main hospital address for navigation, then follow campus signs for Emergency, Main Entrance, South Medical Building, North Medical Building, East Medical Building, or your physician office.
Parking / entrance need What to know Best action
Main hospital visit Use main hospital signage and visitor parking. Ask the information desk or unit desk for patient-room directions.
Emergency Department Follow Emergency Department signs and emergency parking directions. For emergencies, call 911 instead of searching for parking.
Accessible parking SSM Health lists accessible parking at hospital entrances, medical office buildings, and each parking-garage level. Choose the entrance closest to your department and request wheelchair help if needed.
Medical office buildings Medical office valet is listed from 7 AM-5 PM for $2. Confirm valet and building location before arrival because services can change.
Imaging SSM Health imaging guidance says to park in the South Medical Building parking lots and register on the lobby level for that imaging location. Bring your imaging order, ID, insurance card, and any prep instructions.
Behavioral Health SSM Health’s detoxification page says Behavioral Health is on the far west side of campus and recommends parking in lot 8 or 9 for that service. Confirm the exact program and entrance before arriving.

SSM Health DePaul Hospital St. Louis FAQs

Quick answers for patients, visitors, caregivers, and families planning a visit to the Bridgeton hospital campus.

1. What is the address of SSM Health DePaul Hospital St. Louis?
SSM Health DePaul Hospital – St. Louis is located at 12303 DePaul Drive, Bridgeton, MO 63044. Some official SSM materials also format the location as St. Louis, MO 63044 for the hospital campus.
2. What is the main phone number for SSM Health DePaul Hospital?
The main hospital phone number is 314-344-6000. Use this for general routing, operator assistance, and hospital department transfers.
3. What is the Emergency Department phone number?
The Emergency Department number listed by SSM Health is 314-344-6360. For life-threatening emergencies, call 911 or go to the nearest emergency room.
4. What are the visitor hours at SSM Health DePaul Hospital?
SSM Health lists general DePaul visiting hours as 8:00 AM to 8:00 PM. Compassionate-care exceptions may be made with permission of the nursing leader, and unit-specific rules may apply.
5. How do I request medical records from SSM Health DePaul Hospital?
Download and complete the SSM Health authorization form, then submit it according to SSM instructions. For DePaul records, questions can be directed to 314-344-6295, fax 314-344-6598, or email ssmhealthintake@mrocorp.com when appropriate.
6. Where do I mail a DePaul Hospital medical records request?
Mail medical-record requests to SSM Health DePaul Hospital, Attn: Health Information Management, 12303 DePaul Drive, St. Louis, MO 63044.
7. Does SSM Health DePaul Hospital have pediatric emergency care?
SSM Health says the DePaul Emergency Room is staffed by board-certified SSM Health Cardinal Glennon physicians providing pediatric emergency expertise 24/7 to infants, children, and adolescents.
8. How do I ask about a hospital bill or financial assistance?
Call SSM Health customer service at 888-918-3512. SSM Health lists online, phone, and mail payment options and provides financial-assistance resources for eligible patients.
9. Is accessible parking available at DePaul Hospital?
SSM Health says accessible parking is available at each hospital entrance, medical office buildings, and each level of the parking garage.
10. Which entrance should I use at SSM Health DePaul Hospital?
Use the entrance that matches your appointment or care area. Emergency patients should follow Emergency Department signage. Imaging, behavioral health, wound care, medical office, and main hospital visits may use different buildings or parking lots, so confirm before arrival.