SSM Health Cardinal Glennon Children’s Hospital pediatric care, ER, specialists, visitor hours, parking, records, pharmacy, and billing
SSM Health Cardinal Glennon Children’s Hospital is a pediatric hospital in St. Louis, Missouri, located at 1465 S. Grand Blvd., St. Louis, MO 63104. The main hospital operator is 314-577-5600, and the pediatric emergency department is 314-577-5666.
This guide helps parents and caregivers find the right phone number, emergency route, specialty appointment line, visitor rules, parking directions, pharmacy, MyChart help, medical records, billing support, and family resources before arriving.
St. Louis, MO 63104.
Main routing for hospital departments, medical records, pastoral care, and general help.
Open 24 hours for pediatric emergency and trauma care.
Use for pediatric specialist scheduling and referral questions.
After 8 PM, visitor limits apply. Check unit-specific visitor rules.
Use for portal login, online bill pay, and MyChart help.
About SSM Health Cardinal Glennon Children’s Hospital
A St. Louis pediatric hospital serving children, teens, and families across the region and beyond.
SSM Health Cardinal Glennon Children’s Hospital provides pediatric inpatient, outpatient, emergency, specialty, surgical, neonatal, and family support services. The hospital is part of SSM Health and works with pediatric specialists, emergency medicine physicians, neonatal teams, and family-centered care programs.
Parents usually come to Cardinal Glennon for pediatric emergency care, specialty referrals, outpatient specialty visits, surgery, imaging, NICU care, pharmacy support, complex chronic conditions, and hospital-based pediatric care.
Frequently requested phone numbers
Use the right number first so you reach the department that can actually help.
| Department or need | Phone / contact | Use it for |
|---|---|---|
| Hospital operator | 314-577-5600 | Main hospital routing, department transfers, general inpatient questions, and medical records routing. |
| Emergency Department | 314-577-5666 | Pediatric emergency care, trauma, illness, injury, and emergency department questions. |
| Specialist appointment line | 314-268-4010 | Scheduling pediatric specialty care and referral-related appointment questions. |
| Administration | 314-577-5613 | Administrative routing and hospital leadership inquiries. |
| Billing customer service | 855-989-6789 | Cardinal Glennon billing questions, hospital bill support, and payment questions listed on the hospital page. |
| SSM Health billing support | 888-918-3512 | SSM Health bill payment, payment arrangements, financial assistance, and insurance claim questions. |
| Medical Records | 314-577-5600 | Requesting records, discharge summaries, test results, operative notes, and visit documentation. |
| Hospital Imaging | 314-577-5652 | Imaging-related questions, scheduling guidance, and radiology routing. |
| Pharmacy | 314-577-5677 | Cardinal Glennon Children’s Pharmacy, refills, discharge medications, compounding, and medication pickup. |
| MyChart support | 1-888-972-4278 | MyChart login, portal access, online bill pay, and account support. |
| Pastoral Care | 314-577-5600, ext. 1168 | Spiritual care and support for patients and families. |
| Social Services | 314-577-5697 | Family support, care coordination, community resource questions, and hospital support services. |
Pediatric emergency and trauma care
Use the emergency department for serious child illness, injury, trauma, or urgent symptoms that cannot wait.
Appointments, specialist scheduling, and MyChart
Cardinal Glennon has pediatric primary care and specialty scheduling options, but the right route depends on the child’s need.
Pediatric specialties and hospital services
Cardinal Glennon provides broad pediatric services, with many specialty areas and family support resources.
| Care area | What parents may need | Best next step |
|---|---|---|
| Pediatric emergency and trauma | Immediate care for serious illness, injury, trauma, breathing problems, seizures, and urgent symptoms. | Call 911 for life-threatening symptoms or call the ER at 314-577-5666 for department routing. |
| Specialty clinics | Cardiology, pulmonology, gastroenterology, neurology, orthopedics, surgery, endocrinology, oncology, developmental care, and other pediatric specialties. | Call 314-268-4010 and ask whether a referral, records, or prior authorization is needed. |
| NICU and neonatal care | Premature infant care, high-risk newborn care, neonatal transport, specialist newborn support, and family education. | Use the main hospital number or your referring hospital’s care team for neonatal transfer and admission questions. |
| Imaging and diagnostics | Pediatric imaging, lab work, diagnostic follow-up, and records for specialists. | Call Hospital Imaging at 314-577-5652 or follow the ordering provider’s instructions. |
| Surgery and procedures | Pre-op instructions, arrival time, fasting instructions, visitor rules, discharge medication, and follow-up scheduling. | Confirm instructions directly with the surgical/procedure team before arrival. |
| Child life and family support | Help preparing children for procedures, coping support, play resources, and child-friendly explanations. | Ask the care team whether child life or family support services are available for the visit or admission. |
| Pharmacy | Pediatric-friendly medications, discharge prescriptions, refills, compounding, and medication consultations. | Call the Cardinal Glennon Children’s Pharmacy at 314-577-5677. |
NICU and newborn services
The Dana Brown Neonatal Intensive Care Unit provides advanced newborn care and family support.
Level IV NICU
The official NICU page describes Cardinal Glennon’s 65-bed Dana Brown NICU as a Level IV NICU, the highest level of newborn care.
Private rooms
The NICU page describes single private patient rooms and larger shared rooms for twins.
Neonatal services
Services listed include neonatal neuro-intensive care, ECMO, ventilatory support, neonatal surgery, neonatal cardiology, and high-frequency ventilation.
Family support
The NICU page describes parent lounge amenities, NicView camera access, and March of Dimes NICU Family Support resources.
Visitor hours, check-in, and patient safety rules
Visitors are part of a child’s support system, but pediatric hospitals also manage infection control, safety, and unit-specific limits.
Parking, entrances, campus navigation, and food options
Plan a little extra time for parking, visitor check-in, and finding the correct department.
| Need | What to know | Practical tip |
|---|---|---|
| Visitor parking | Visitor parking is located in and around the parking garage to the left after turning into the main driveway. | Give yourself extra time for parking and lobby check-in before appointments. |
| Parking cost | The hospital page states visitor parking is free with security on site 24/7. | Confirm current parking rules if you are visiting for an extended admission. |
| Accessible parking | Accessible parking for children and families in wheelchairs or with special needs is located to the right after entering the main driveway. | Ask security or the information desk if you need wheelchair help or special access. |
| Emergency parking | The hospital page says spots closest to the main building are typically left open for emergency room families. | Use ER parking only when the child is going to the emergency department. |
| Drop-off / pickup | The circle drive is reserved for patient and family pickup/drop-off, and vehicles should not be left unattended there. | Have one adult drop off the child while another parks when possible. |
| Café and coffee | The hospital page lists Café @ Glennon on the first floor of the main tower and a coffee shop on the ground floor by the main entrance. | Check hours if you will be staying through surgery, inpatient care, or late visits. |
| Gift shop | The gift shop is located in the atrium near the main entrance and offers gifts, toys, snacks, books, and necessities. | Ask the unit before bringing balloons, flowers, food, or toys to immunocompromised patients. |
Cardinal Glennon Children’s Pharmacy
The on-site pharmacy can help families leave with child-friendly medications after visits or discharge.
Medical records, MyChart, and documentation requests
Records may be needed for school, follow-up care, insurance, another hospital, disability paperwork, or a specialist visit.
| Record need | What to request | Helpful details to provide |
|---|---|---|
| Emergency visit record | ER note, discharge instructions, test results, imaging report, prescriptions, and follow-up instructions. | Child’s full name, date of birth, visit date, and reason for visit. |
| Hospital admission record | History and physical, progress notes, discharge summary, medication list, procedures, labs, and imaging reports. | Admission and discharge dates, unit, attending physician, and receiving provider. |
| Specialist records | Clinic notes, test results, care plan, diagnosis list, and referrals. | Specialty clinic name, visit date, and outside provider fax or portal details. |
| School or daycare note | Return-to-school note, activity restriction, medication-at-school form, or vaccine documentation. | School name, required form, deadline, and parent/guardian authorization. |
| Insurance claim support | Itemized bill, diagnosis details, procedure codes when available, and medical notes. | Claim number, date of service, insurance card, and billing account number. |
Billing, insurance, financial assistance, and price transparency
Hospital bills can involve facility charges, physician services, emergency care, imaging, pharmacy, lab work, and separate insurance processing.
Billing customer service
Cardinal Glennon’s hospital page lists Billing Customer Service at 855-989-6789. SSM Health’s general billing support also lists 888-918-3512.
Online payment
SSM Health says bills can be paid online, by mail, or by phone, and MyChart users can pay securely online.
Accepted online payments
SSM Health billing guidance lists cash, check, major credit cards, and e-checks for payment methods depending on route.
Payment arrangements
SSM Health billing guidance says families may contact customer service to discuss reasonable payment arrangements and a zero-interest patient loan option.
Insurance claims
SSM Health says it submits claims to insurance as a courtesy when accurate and complete insurance information is provided at registration.
Financial assistance
Families who cannot pay should call billing customer service to ask about financial assistance and payment options.
Family resources during a hospital visit
Parents may need food, lodging, quiet space, spiritual care, social services, and child-friendly support while a child is hospitalized.
| Resource | What it helps with | How to ask |
|---|---|---|
| Café @ Glennon | Breakfast, lunch, dinner, and meals during longer visits. | Ask the information desk or unit staff for current café hours and directions. |
| Coffee shop | Coffee, drinks, quick food, salads, sandwiches, pastries, and grab-and-go needs. | Look near the ground floor by the main entrance. |
| Gift shop | Gifts, toys, snacks, books, and forgotten necessities. | Ask before bringing gifts to restricted units or immunocompromised patients. |
| Ronald McDonald Family Room | Family rest and support while a child is hospitalized. | Ask unit staff or the information desk whether your family can use the room and what rules apply. |
| Lodging support | Hotel options during longer admissions or out-of-town visits. | Use the hospital’s lodging resources or ask Social Services for help if the stay is extended. |
| Social Services | Family support, resource navigation, discharge planning, lodging questions, and community referrals. | Call 314-577-5697 or ask your child’s care team. |
| Pastoral Care | Spiritual support, prayer, grief support, crisis support, and family comfort. | Call 314-577-5600, ext. 1168, or ask the nurse. |
Before you go: parent checklist
Use this checklist before an ER visit, specialty appointment, surgery, imaging visit, or inpatient admission.
| Bring or prepare | Why it matters | Extra tip |
|---|---|---|
| Photo ID | Adult visitors may need ID for visitor check-in. | Bring ID for each adult who may enter patient areas. |
| Insurance card | Accurate insurance details help claim submission and billing. | Bring primary and secondary insurance cards if applicable. |
| Medication list | Medication names, doses, allergies, and schedules affect treatment decisions. | Bring bottles or photos of prescription labels. |
| Previous records | Outside test results, discharge notes, imaging, and specialist notes can prevent duplicate testing. | Ask the referring clinic to send records before the visit. |
| Referral or order | Some specialty, imaging, or procedure visits need provider orders or prior authorization. | Confirm referral status before the appointment. |
| Comfort items | A favorite blanket, toy, charger, formula, bottles, or communication aid can help the child cope. | Label personal items with the child’s name. |
| Visitor plan | Visitor rules change by unit and after 8 PM. | Ask in advance before siblings or extended family arrive. |
Location, map, and driving directions
The main campus is on South Grand Boulevard in St. Louis. Use the map below for navigation, then follow hospital signs for visitor parking, ER parking, or drop-off.
SSM Health Cardinal Glennon Children’s Hospital
1465 S. Grand Blvd.
St. Louis, MO 63104
Main: 314-577-5600
Emergency Department: 314-577-5666
SSM Health Cardinal Glennon Children’s Hospital FAQs
Common parent questions about the hospital, emergency care, appointments, visitor hours, parking, pharmacy, records, billing, and support services.