Shriners Hospital for Children: Pediatric Care & Info

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Nationwide pediatric specialty-care guide · Updated August 20, 2026

Shriners Hospital for Children: pediatric specialties, appointments, locations, costs and family support

Families searching for Shriners Hospital for Children are usually looking for the pediatric healthcare system now publicly known as Shriners Children’s. Its legal nonprofit name remains Shriners Hospitals for Children, but the shorter Shriners Children’s name reflects a modern network that includes hospitals, ambulatory surgery centers, outpatient clinics and outreach programs.

Shriners Children’s specializes in conditions such as pediatric orthopedics, scoliosis, spine and spinal-cord disorders, burns, cleft lip and palate, craniofacial conditions, sports injuries, limb differences, rehabilitation, prosthetics and orthotics, plastic/reconstructive surgery and selected pediatric surgical conditions.

There is no single Shriners hospital address, ER, parking schedule or visitor policy. Services differ significantly by location. This guide explains how to become a patient, which locations provide major specialty services, how billing works, what families may pay, MyChart and medical-record access, travel help and how to find the right Shriners Children’s facility.

Birth–17 new-patient eligibility Pediatric orthopedics Burn care Spine & scoliosis Cleft & craniofacial Rehabilitation Care regardless of ability to pay
New emergency? Do not assume the closest Shriners Children’s location has a general Emergency Department. For a life-threatening illness, severe injury or serious burn, call 911 or use the nearest appropriate Emergency Department. A treating hospital can then arrange specialty consultation or transfer to a Shriners Children’s location when appropriate.
U.S. general / referral line 800-237-5055

Nationwide Shriners Children’s patient contact.

New-patient intake 855-823-7855

Families can contact intake directly without first having a referral.

Billing balance assistance 888-385-5729

For copay, deductible and coinsurance assistance questions.

MyChart help 800-237-5055

Choose option 8 · Mon–Fri 8 a.m.–8 p.m. Eastern.

Start here: what should your family do?

New non-emergency patient
Call 855-823-7855 or use the online Request an Appointment form. Shriners Children’s intake can determine which location treats the child’s condition.
Existing patient
Contact your current Shriners Children’s location or use MyChart to request and manage eligible appointments.
Doctor wants to refer
A physician can use the national referral process or call 855-823-7855 to reach intake.
Orthopedic / scoliosis care
Use the official location finder because many Shriners facilities provide orthopedics, spine, sports medicine, casting, bracing and rehabilitation.
Serious burn
Call 911 for a burn emergency. Major Shriners burn programs are located in Boston, Northern California, Ohio and Texas.
Cleft / craniofacial
Select a location that specifically lists cleft lip, cleft palate, craniofacial, plastic or reconstructive surgery.
Need financial help
Care is provided regardless of ability to pay or insurance status. Ask the local financial counselor about Charity Care or Shrine Assistance.
Need medical records
U.S. patients can use MyChart or contact centralized Health Information Management at 833-243-9075.
Life-threatening emergency
Call 911 or use the nearest appropriate emergency hospital.

Who qualifies for Shriners Children’s care?

A child generally must be younger than 18 when the Shriners care plan begins and have a medical condition that falls within the services offered by the system.

Acceptance is based on medical need

Shriners Children’s states that acceptance for care is based on the child’s medical needs and whether the healthcare system provides the required specialty service.

Acceptance is not based on the family’s ability to pay or whether the family has health insurance.

Do you have to be a Shriner?

No. A child does not need to be related to a member of Shriners International to receive medical care.

Do you have to live near a Shriners hospital?

No. Shriners Children’s welcomes patients from throughout the United States and internationally, although families should choose a location that actually provides the required specialty.

Not every Shriners Children’s facility provides every service. For example, a child needing complex burn care may be routed very differently from a child needing scoliosis evaluation or routine fracture follow-up.

How to request an appointment at Shriners Children’s

Call new-patient intake at 855-823-7855. You can also submit the official Request an Appointment form.
Describe the child’s condition. Intake asks for diagnosis, symptoms, prior treatment and the type of specialty care being requested.
Provide basic patient information. Be ready with the child’s name, date of birth, address and parent/guardian contact details.
Provide medical records when available. Imaging, reports, referral notes and prior treatment details help the clinical team determine fit.
Provide insurance information if the child has insurance. Insurance is not required for treatment.
Wait for the intake review. The team determines whether the condition is within Shriners Children’s scope and which location is appropriate.
Review the acceptance packet. Accepted families may receive the appointment date, location, care-manager contact, registration forms, packing/checklist information and directions.
Request a Shriners appointment Find the right location

Do you need a doctor referral?

Families can contact Shriners Children’s directly for evaluation. A physician also can refer the child.

No referral is required to begin the intake process. However, a specific insurance plan or specialty service may still require a physician referral or authorization before scheduled treatment.

New-patient information requested

  • Referring doctor’s name and contact information, if applicable.
  • Child’s full name.
  • Date of birth.
  • Home address.
  • Parent/guardian names and phone numbers.
  • Description of the condition.
  • Diagnosis and prior recommendations.
  • Relevant medical records.
  • Insurance information, if applicable.
Provider referral information

Examples of major Shriners Children’s locations

These examples show why families should choose a location by specialty rather than simply distance.

Location Address / main phone Examples of major care
Shriners Children’s Boston 51 Blossom St.
Boston, MA 02114
617-722-3000 		Burn care, cleft lip/palate, craniofacial care, wound/skin disorders, plastic and reconstructive surgery.
Shriners Children’s Northern California 2425 Stockton Blvd.
Sacramento, CA 95817
916-453-2191 		Burn care, orthopedics, pediatric surgery, spine/spinal cord, scoliosis and rehabilitation.
Shriners Children’s Texas 815 Market St.
Galveston, TX 77550
409-770-6600 		Burn care, orthopedics, cleft lip/palate, spine/spinal cord and rehabilitation.
Shriners Children’s Ohio One Children’s Plaza – 2 West
Dayton, OH 45404
513-872-6000 		Burn care, cleft lip/palate, plastic/reconstructive surgery, wound/skin disorders and pediatric surgery.
Shriners Children’s Philadelphia 3551 N. Broad St.
Philadelphia, PA 19140
215-430-4000 		Orthopedics, spine surgery, scoliosis, fracture care and sports medicine.
Shriners Children’s Chicago 2211 N. Oak Park Ave.
Chicago, IL 60707
773-622-5400 		Orthopedics, spine/spinal cord, neuromuscular disorders, sports medicine, craniofacial care and rehabilitation.
Shriners Children’s Greenville 950 W. Faris Rd.
Greenville, SC 29605
864-813-5731 		Orthopedics, scoliosis, limb differences, cerebral palsy, hip dysplasia and related pediatric musculoskeletal care.
This is not a complete location list. Shriners Children’s also operates additional hospitals, outpatient facilities, ambulatory surgery centers and outreach programs.

What does Shriners Children’s treat?

Orthopedics

Pediatric bone, joint, limb, hip, foot and musculoskeletal disorders.

Spine & scoliosis

Scoliosis, kyphosis, spinal deformity, spinal-cord injury and related rehabilitation.

Burn care

Acute burns, reconstructive burn surgery, wound care, scar management and rehabilitation.

Cleft & craniofacial

Cleft lip, cleft palate and complex craniofacial differences.

Sports medicine

ACL injuries, fractures, growth-plate injuries, overuse injuries and sports rehabilitation.

Pediatric surgery

Selected pediatric general, plastic, reconstructive and specialty surgical conditions.

Rehabilitation

Physical, occupational and speech therapy for selected conditions.

Orthotics & prosthetics

Custom braces, prosthetic limbs and other devices designed for growing children.

Wound & skin disorders

Complex wounds, scars, skin differences and reconstructive treatment.

Other services vary by location and can include urology, colorectal/GI care, cerebral palsy programs, limb reconstruction, motion analysis, neuromuscular care, hand surgery and complex congenital conditions.

Shriners Children’s pediatric burn care

Burn emergency: call 911. Do not drive long distance to a Shriners burn center without emergency evaluation or transfer instructions.

Shriners Children’s currently identifies four primary U.S. locations providing extensive pediatric burn care:

Massachusetts Boston

617-722-3000

California Northern California

916-453-2191

Ohio Dayton

513-872-6000

Texas Galveston

409-770-6600

Burn conditions treated can include

  • Flame burns.
  • Scalds.
  • Electrical burns.
  • Chemical burns.
  • Contact burns.
  • Severe full-thickness burns.
  • Burn scars and contractures.
  • Complex wound-care needs.

Burn treatment may include

  • Acute wound management.
  • Skin grafting.
  • Scar-management programs.
  • Laser treatment.
  • Plastic/reconstructive surgery.
  • Physical therapy.
  • Occupational therapy.
  • Compression garments.
  • Psychological and Child Life support.
  • Long-term follow-up as a child grows.

24/7 specialty burn referral examples

Northern California currently lists a 24/7 burn referral number of 916-453-2111.

Shriners Children’s Texas lists a 24/7 emergency referral number of 409-770-6773.

These are specialty referral lines, generally most useful for medical professionals coordinating burn evaluation or transfer. They are not substitutes for calling 911 during a new life-threatening emergency.

Pediatric orthopedics and sports medicine

Orthopedics is one of the largest clinical service areas across the Shriners Children’s system.

Common orthopedic conditions include

  • Clubfoot.
  • Hip dysplasia.
  • Limb-length differences.
  • Limb deficiencies.
  • Cerebral palsy-related orthopedic problems.
  • Osteogenesis imperfecta.
  • Foot and ankle deformities.
  • Hand differences.
  • Fractures.
  • Growth-plate injuries.
  • Sports injuries.
  • ACL tears.

Treatment can include

  • Observation and follow-up.
  • Casting.
  • Bracing.
  • Physical therapy.
  • Sports rehabilitation.
  • Motion analysis.
  • Minimally invasive surgery.
  • Complex reconstructive surgery.
A child’s bones and growth plates are still developing, so pediatric orthopedic specialists evaluate injuries differently from adult orthopedic practices.

Scoliosis, spine and spinal-cord care

Shriners Children’s offers a broad spectrum of pediatric spine treatment, from observation and non-operative management to complex spine surgery.

Conditions can include

  • Infantile scoliosis.
  • Adolescent idiopathic scoliosis.
  • Congenital scoliosis.
  • Neuromuscular scoliosis.
  • Kyphosis.
  • Lordosis.
  • Spondylolisthesis.
  • Spinal-cord injury.
  • Complex spinal deformity.

Services may include

  • Low-dose imaging.
  • Serial casting.
  • Custom bracing.
  • Physical and occupational therapy.
  • Motion analysis.
  • Spine surgery.
  • Rehabilitation after spinal-cord injury.
  • Orthotics and assistive technology.

Cleft lip, cleft palate and craniofacial care

Selected Shriners Children’s locations provide multidisciplinary cleft and craniofacial treatment extending from infancy through later reconstructive stages.

Care can involve

  • Plastic surgery.
  • Cleft-lip repair.
  • Cleft-palate repair.
  • Jaw and facial surgery.
  • Speech therapy.
  • Feeding support.
  • Dental and orthodontic coordination.
  • ENT-related care.
  • Reconstructive surgery.
  • Scar management.

Boston

Burn, cleft, craniofacial, wound/skin and reconstructive services.

Ohio

Cleft lip/palate, craniofacial, plastic/reconstructive surgery and burn care.

Rehabilitation, physical therapy and prosthetics

Rehabilitation frequently works alongside orthopedic, burn, spinal-cord, neuromuscular and surgical programs.

Therapy can include

  • Physical therapy.
  • Occupational therapy.
  • Speech therapy.
  • Gait training.
  • Strength and mobility training.
  • Post-surgical rehabilitation.
  • Burn-scar mobility treatment.
  • Activities-of-daily-living training.

Pediatric Orthotic and Prosthetic Services

Shriners Children’s designs braces and prosthetic devices around a child’s growth, function and activity goals.

A treatment plan can involve:

  • Custom lower-extremity braces.
  • Spinal braces.
  • Upper-extremity devices.
  • Prosthetic limbs.
  • Device adjustments as the child grows.
  • Therapy after fitting.

Surgery and inpatient hospital care

Not every Shriners location has inpatient beds or performs the same operations. Outpatient specialty care is available throughout the system, while overnight hospital admission is limited to selected locations.

Surgical care may include

  • Pediatric orthopedic surgery.
  • Spine surgery.
  • Burn surgery.
  • Skin grafting.
  • Plastic and reconstructive surgery.
  • Cleft and craniofacial surgery.
  • Selected general pediatric surgery.
  • Limb reconstruction.
  • Hand surgery.

Before surgery, confirm

  • Exact Shriners location.
  • Surgery date and arrival time.
  • Fasting instructions.
  • Which medicines should be taken or held.
  • Whether surgery is outpatient or requires admission.
  • Expected length of stay.
  • Guardian-consent requirements.
  • Transportation after anesthesia.
  • Follow-up schedule.

Shriners Children’s doctors and specialist examples

There is no single national static physician schedule. Providers are tied to individual locations.

Current provider example Area of care Location
Tina L. Palmieri, MD Burn care, general surgery and wound/skin disorders. Shriners Children’s Northern California
Jong O. Lee, MD Pediatric burn surgery, surgical critical care and wound/skin disorders. Shriners Children’s Texas
Kali Tileston, MD Pediatric orthopedics; current Chief of Orthopedics. Shriners Children’s Northern California
Vedant Kulkarni, MD Pediatric orthopedics; current Assistant Chief of Orthopedics. Shriners Children’s Northern California
Loren Davidson, MD Spinal-cord injury and pediatric rehabilitation. Shriners Children’s Northern California
Christopher Gordon, MD, FACS, FAAP Pediatric plastic and craniofacial surgery, including cleft-related care. Shriners Children’s Ohio
Specific-provider appointments depend on clinical need, location and scheduling availability. Use the live Shriners Children’s provider/location information rather than assuming a named doctor sees patients every clinic day.

What to bring to the first Shriners Children’s appointment

Medical information

  • Current medication list.
  • X-rays or other diagnostic images.
  • Imaging reports.
  • Relevant specialist notes.
  • Referring physician contact information.

Documents

  • Condition of acceptance form when supplied.
  • Parent/guardian photo ID.
  • Child photo ID when applicable.
  • Insurance card when applicable.
  • Custody or guardianship documents when relevant.

Arrival timing

Shriners Children’s asks families to arrive early for outpatient appointments. If you are running late, call the specific location.

Canceling or rescheduling

Current system guidance asks families to provide at least three days’ notice when canceling or rescheduling an outpatient appointment.

What to pack for an overnight Shriners Children’s stay

Suggested items

  • Pajamas or sweats.
  • Comfortable changes of clothes.
  • Preferred toiletries.
  • A small comfort item such as a toy or blanket.
  • Books or activities.
  • Schoolwork when needed.
  • Tablet, laptop or music device.
  • Chargers.

Do not bring unless instructed

  • Home medications.
  • Electrical beauty devices.
  • Humidifiers.
  • Air purifiers.
  • Valuables.

Admission documents

  • Insurance card if applicable.
  • Primary physician contact information.
  • Proof of guardianship.
  • Parent/guardian picture ID.
  • Child photo ID when applicable.
Shriners Children’s encourages a parent or guardian to remain close during overnight stays. System guidance generally asks that no more than two adults accompany the child overnight, with one preferred when possible; exact unit rules vary by facility.

Does Shriners Children’s take insurance?

Yes. Shriners Children’s accepts insurance from most major providers.

Insurance is not required to receive treatment. Care is provided regardless of the family’s ability to pay or insurance status.

If your child has insurance

Bring:

  • Current insurance card.
  • Parent/guardian identification.
  • Child identification when applicable.
  • Referral or authorization information if required by the plan.

Before a scheduled procedure

Ask the insurer:

  • Is this Shriners Children’s location in-network?
  • Does the plan require prior authorization?
  • Does a referral need to be on file?
  • What deductible remains?
  • What copay or coinsurance applies?
Shriners Children’s may accept an insurer generally while a specific network product has different rules. Always verify the exact plan before non-emergency scheduled treatment.

Is Shriners Children’s free?

“Free Shriners Hospital” is a common search, but current billing is more nuanced.

Shriners Children’s provides care regardless of insurance status or ability to pay, but it does bill insurance when available.

Families may receive responsibility for:

  • Insurance copayments.
  • Deductibles.
  • Coinsurance.
  • Other eligible patient-responsibility amounts.
If the family cannot pay these balances, access to Shriners Children’s care is not affected.
Help with patient balances 888-385-5729

Use for assistance with balances such as copays, deductibles or coinsurance.

Online billing

U.S. families can view billing information, pay eligible balances and request financial assistance through MyChart.

Shriners Children’s financial assistance

Shriners Children’s currently identifies two major financial-assistance pathways:

Charity Care

Financial assistance for qualifying medically necessary care based on financial need.

Shrine Assistance

Assistance for additional patients who may not qualify for Charity Care or other public assistance, including some insured families experiencing hardship.

Care that may be considered

  • Inpatient hospital services.
  • Outpatient hospital services.
  • Ambulatory surgery.
  • Clinic services.
  • Physician services.
  • Other professional medically necessary services.
Do not rely on one nationwide income cutoff. Current financial-assistance procedures and additional requirements can vary by Shriners Children’s location and state.

Shrine Assistance can help patients such as

  • Families who do not qualify for Charity Care.
  • Families who do not qualify for public assistance.
  • Some international patients.
  • Insured families experiencing difficulty paying patient responsibility.
Financial assistance & application forms

Travel, transportation and lodging help

Shriners Children’s understands that many families travel long distances for specialty care.

Possible assistance can include

  • Transportation resources.
  • Airport or station transportation at selected locations.
  • Volunteer transportation through local Shriners chapters.
  • Partner hotel information.
  • Discounted lodging.
  • Community housing programs.
  • Limited financial lodging assistance.
Travel and housing assistance is not guaranteed. Availability varies by location, family circumstances and community resources.

Examples

Northern California

Courtesy transportation may be available between the hospital and Sacramento airport, Amtrak or Greyhound during published weekday hours.

Ohio

Shriners volunteer “Road Runners” may provide complimentary transportation with advance coordination.

Philadelphia

Patient-resource navigation can help families explore transportation and overnight-stay resources.

Ask the child’s care manager as soon as the appointment date is known if travel or lodging assistance may be needed.

Interpreter and language services

Shriners Children’s interpreter services are provided to patients and families at no additional cost.

Support can include:

  • In-person interpretation.
  • Telephone interpretation.
  • Video interpretation.
  • Telehealth interpretation.
  • Services for patients who are deaf or hard of hearing.

All Shriners Children’s locations have access to telephone translation resources, while some have in-house interpreters.

Interpreter-service information

Shriners Children’s parking

Several major Shriners Children’s hospitals provide complimentary patient and family parking, but this is not a universal rule for every outreach or partner location.
Location example Current parking information
Northern California Free visitor parking 24/7 in the garage behind the hospital.
Philadelphia Free patient and family parking 24/7 in the hospital garage.
Chicago Complimentary visitor parking during appointments and hospital stays.
Greenville Free parking in the garage underneath the hospital.
Ohio Free visitor parking in the Dayton Children’s visitor garage.
Boston Hospital garage available 24/7; additional off-site garages may charge.
Always check the exact location page before driving because parking entrances, overflow arrangements and validation procedures can change.

Shriners Children’s visiting hours and visitor rules

There is no one nationwide visiting-hours schedule. Each Shriners Children’s hospital establishes its own hours and unit restrictions.

Systemwide visitor expectations include

  • Visitors may need valid photo identification.
  • Visitors may be required to wear a visitor badge.
  • Children must be accompanied by adults.
  • Do not visit when sick.
  • Respect quiet areas and other families.
  • Unit-specific infection-control rules may apply.

Parent / guardian overnight stay

Shriners Children’s encourages parents or guardians to stay close to hospitalized children. Overnight arrangements depend on the hospital and unit.

Items prohibited or restricted

  • Latex balloons; Mylar balloons may be allowed.
  • Weapons and firearms.
  • Illegal drugs and alcohol.
  • Unapproved pets.

Photography

Photography should be limited to your own family and friends. Do not photograph other patients, visitors or staff without permission.

Shriners Children’s MyChart patient portal

Shriners Children’s uses the Epic MyChart patient portal at its U.S. locations.

Appointments

View and schedule eligible appointments.

Results

See test results and selected clinical information.

Messages

Communicate with participating care teams for non-urgent needs.

eCheck-in

Complete eligible registration tasks before arriving.

Video visits

Connect to scheduled telehealth appointments.

Medical records

View, download, print or share eligible records.

Billing

View billing information and pay eligible balances.

Financial assistance

Request assistance through eligible MyChart workflows.

MyChart Bedside

Follow parts of the care plan during inpatient admissions.

MyChart technical support 800-237-5055 · Option 8

Monday–Friday: 8 a.m.–8 p.m. Eastern, excluding holidays.

MyChart is not monitored for emergencies. Portal messages are intended for non-urgent needs and may take 2–3 business days for a response.
Shriners Children’s MyChart

How to get Shriners Children’s medical records

U.S. patients have several ways to request records.

Check MyChart first. Many visit notes, results and records can be viewed, downloaded or shared electronically.
Submit the electronic record request. Shriners Children’s offers a DocuSign request option.
Or complete a paper Patient Request for Health Information form.
Include identification. A valid government-issued photo ID or passport may be required.
Provide guardianship documentation when applicable. Parents/legal guardians generally sign for children younger than 18.
Medical Records 833-243-9075

Alternate: 813-518-7740

Fax 813-354-4521

Email: HDQ-HIMRequest@shrinenet.org

Mailing address

Shriners Children’s – HIMS
P.O. Box 946034
Atlanta, GA 30394-6034

How long do records take?

Shriners Children’s currently states that requests may take approximately 10–15 business days after a complete authorization is received.

Mexico and Canada patients should contact their Shriners Children’s location directly rather than using the centralized U.S. medical-record process.
Request Shriners medical records

Does Shriners Children’s offer telehealth?

Yes. Some follow-up and specialty care can be delivered through telehealth when medically appropriate and available at the child’s location.

Telehealth uses secure live video and audio to connect patients with the Shriners Children’s medical team.

Telehealth may be useful for

  • Selected follow-up visits.
  • Care-plan reviews.
  • Some therapy follow-up.
  • Selected specialist consultations.
Telehealth availability depends on the condition, location, state licensing rules and the clinical team’s judgment. Call your Shriners Children’s location to confirm.

Find a Shriners Children’s hospital or clinic near you

Search by location and then verify that the facility treats your child’s condition.

Map results are useful for distance, but use the official Shriners Children’s locator to confirm whether a location provides orthopedics, burns, scoliosis, surgery, cleft/craniofacial care or another specific service. Some listings are outpatient clinics rather than inpatient hospitals.
Official Shriners Children’s location finder

Before your child’s appointment: quick checklist

Before leaving home

  • Confirm the exact Shriners location.
  • Confirm appointment date and time.
  • Confirm the treating specialty.
  • Ask whether a referral is needed.
  • Check insurance authorization if insured.
  • Check MyChart.
  • Confirm parking instructions.
  • Ask for interpreter help if needed.

Bring with you

  • Parent/guardian photo ID.
  • Child ID when applicable.
  • Insurance card if applicable.
  • Medication list.
  • Imaging and reports if requested.
  • Specialist notes.
  • Guardianship/custody documentation when needed.
  • Acceptance paperwork if provided.

Shriners Hospital for Children FAQs

1. Is Shriners Hospital for Children now called Shriners Children’s?
Yes. The healthcare system historically known as Shriners Hospitals for Children now primarily uses Shriners Children’s as its public-facing name. The legal nonprofit remains Shriners Hospitals for Children.
2. What age does Shriners Children’s accept?
A child generally must be younger than 18 when the Shriners Children’s care plan begins and have a condition within the services the system provides.
3. Do you need a doctor referral to go to Shriners Children’s?
Families can contact Shriners Children’s directly to request an evaluation, so a physician referral is not required to start the intake process. Insurance or specialty requirements may still create referral or authorization requirements for scheduled care.
4. What is the Shriners Children’s phone number for a new patient?
New-patient intake in the United States can be reached at 855-823-7855. The nationwide Shriners Children’s general and patient-referral line is 800-237-5055.
5. Is Shriners Children’s free?
Shriners Children’s provides care regardless of insurance status or ability to pay, but it bills insurance when coverage exists. Families may be responsible for copays, deductibles or coinsurance. If a family cannot afford the balance, access to care is not affected and financial assistance may be available.
6. What conditions does Shriners Children’s treat?
Major specialties include pediatric orthopedics, scoliosis, spine and spinal-cord conditions, burn care, sports medicine, cleft lip and palate, craniofacial disorders, plastic and reconstructive surgery, rehabilitation, orthotics, prosthetics and selected pediatric surgical conditions. Services vary by location.
7. Which Shriners hospitals treat serious burns?
Shriners Children’s currently lists major pediatric burn care at Boston, Northern California in Sacramento, Ohio in Dayton and Texas in Galveston. For a new burn emergency, call 911 or use the nearest appropriate Emergency Department so a specialty transfer can be arranged if needed.
8. Does Shriners Children’s have an Emergency Room?
Shriners Children’s is a specialty-care network and not every location operates a general Emergency Department. Families should call 911 or use the nearest appropriate ER for a life-threatening emergency unless a Shriners specialty team has provided specific transfer or arrival instructions.
9. How do I get medical records from Shriners Children’s?
U.S. patients can use MyChart or submit a medical-record request. Centralized records support is available at 833-243-9075 or 813-518-7740. Shriners Children’s says completed requests may take about 10 to 15 business days to process.
10. Does Shriners Children’s help with travel and lodging?
Some Shriners Children’s locations and local Shriners chapters can help families explore transportation, lodging, volunteer-driver or community assistance. Availability varies and is not guaranteed, so families should contact the child’s care manager as early as possible.

Official Shriners Children’s resources used for this guide

Practical information is summarized directly in the guide above. These official pages are retained mainly for live appointments, provider availability, current location details and policies that can change.