Sentara Norfolk General Hospital: Contact & Patient Info

Q: Is Sentara Norfolk General Hospital Emergency Room open 24 hours?

Yes. Sentara Norfolk General Hospital's Emergency Department operates 24 hours a day, seven days a week. The hospital directory lists the Emergency Department phone as 757-388-3551.

Q: What is the doctor consultation fee at Sentara Norfolk General?

There is no single consultation fee for every physician or specialty. Hospital-based care may include separate facility and professional charges. Sentara's Estimate Team can be reached at 757-233-4605 for planned-service estimates.

Q: How much does the Sentara Norfolk General ER cost?

There is no single flat emergency-room price because charges depend on the level of emergency service and any laboratory tests, imaging, medications, procedures, specialist services or admission required.

Q: How much is parking at Sentara Norfolk General Hospital?

Current Lot 4 short-term parking is free for up to one hour, $2 for up to two hours, $3 for three hours, $4 for four hours, $5 for five hours, $6 for six hours and $8 for more than six hours, which is the daily maximum.

Q: How do I get medical records from Sentara Norfolk General?

Medical records can be requested through Sentara MyChart, the online records request service or Health Information Management. Release of Information can be reached at 757-507-7110 and faxed at 757-995-7366.

Q: Does Sentara Norfolk General offer financial assistance?

Yes. Sentara's Hampton Roads Financial Assistance Policy includes free care for qualifying insured and uninsured patients at or below 300 percent of the Federal Poverty Level with less than $50,000 in available assets and an 80 percent discount for qualifying uninsured patients between 300 and 400 percent of the Federal Poverty Level.

Q: Where can I find the exact days a Sentara Norfolk General doctor works?

There is no hospital-wide daily physician schedule. Some physician practice and Virginia Board of Medicine profiles publish office days, but these do not guarantee hospital availability. Patients should call the physician practice or use Sentara scheduling for current appointment availability.

Norfolk, Virginia hospital guide · Verified August 20, 2026

Sentara Norfolk General Hospital: emergency care, doctors, appointments, parking, fees and patient information

Sentara Norfolk General Hospital is a 525-bed tertiary-care hospital at 600 Gresham Drive, Norfolk, VA 23507. The main hospital and Emergency Department operate 24 hours a day, seven days a week.

Sentara Norfolk General is home to Hampton Roads’ only Level I Adult Trauma Center and burn-trauma unit. It is also a major regional center for neurosciences, neurosurgery, stroke, heart and vascular care, organ transplantation, advanced imaging, surgery, maternity, neonatal intensive care, behavioral health and cancer care.

This guide puts the information patients and families usually have to search across separate hospital pages into one place: phone numbers, emergency access, appointment scheduling, major doctors, published physician office days, parking prices, visitor rules, maternity access, hospital fees, price estimates, financial assistance, laboratory hours, pharmacy, medical records, MyChart and family accommodations.

525 licensed beds Open 24/7 Level I Adult Trauma Center Burn-trauma unit Comprehensive Stroke Center Teaching hospital

Life-threatening emergency? Call 911. Sentara Norfolk General Hospital’s Emergency Department is open 24/7. The hospital directory lists the Emergency Department at 757-388-3551.

Main address 600 Gresham Drive

Norfolk, VA 23507

Main hospital 757-388-3000

General information and hospital operator.

Central scheduling 757-388-2030

Use for eligible scheduled hospital tests and services.

Patient information 757-388-3201

Useful when you do not know a patient’s room.

Start here: what do you need at Sentara Norfolk General?

Use the correct phone number or parking area before going to the hospital. The Gresham Drive medical campus includes Sentara Norfolk General, Sentara Heart Hospital and multiple specialty facilities.

Medical emergency

Emergency Department: 757-388-3551. Open 24 hours a day, seven days a week. Call 911 for an emergency requiring ambulance transport.

Schedule a hospital test

Central Scheduling: 757-388-2030. Have your physician order, insurance details and preferred dates ready.

Find a patient

Patient Information: 757-388-3201.

Find a specialist

Use Sentara’s physician directory or the specialty numbers in this guide. Physician practice schedules are not the same as hospital opening hours.

Need a price estimate

Sentara Estimate Team: 757-233-4605. Use the hospital’s official estimator for a personalized estimate.

Billing question

Billing Customer Service: 757-233-4500, Monday–Friday, 8 a.m.–4:30 p.m..

Need financial help

Financial Assistance: 757-233-4600 or 877-768-3993, Monday–Friday, 8:30 a.m.–4:30 p.m..

Medical records

Health Information Management / Release of Information: 757-507-7110.

Sentara Norfolk General Emergency Department and Level I trauma care

The hospital provides around-the-clock emergency care and serves as a regional destination for major trauma, burns, stroke, neurologic emergencies and complex care.

Emergency Department Open 24/7

600 Gresham Drive
Norfolk, VA 23507

Directory phone: 757-388-3551

Trauma designation Level I Adult Trauma Center

Sentara describes the hospital as one of Virginia’s Level I trauma centers and the only Level I adult trauma center in Hampton Roads.

Burn and trauma services

Sentara Norfolk General also houses the region’s burn-trauma unit. The hospital is supported by the Nightingale Regional Air Ambulance program for critically ill and injured patients who require rapid transport to a higher level of care.

Emergency parking

The hospital has a limited Emergency Department parking area that must remain available for emergency patients. If the patient drives to the ED and is admitted, Sentara asks families to contact hospital Security at 757-388-3510 so the vehicle can be moved to the appropriate long-term area.

If a visitor drives a patient to the ED, the visitor should obtain a pass from the Emergency Department security guard. If the patient is admitted, the visitor should move the vehicle to a regular visitor lot to avoid towing.

ER wait times are not appointment times. Emergency patients are prioritized according to clinical urgency. Do not delay emergency care to search for a cheaper or shorter-wait option when symptoms may be life-threatening.

How to make an appointment at Sentara Norfolk General Hospital

There is no single number for every doctor. Hospital tests, physician-office appointments and specialty programs can have different scheduling routes.

Know whether you need a hospital service or a physician appointment. Imaging, EEG, laboratory testing and procedures may be scheduled differently from a visit with a cardiologist, neurosurgeon or other physician.

For hospital scheduling, call 757-388-2030. Have the physician order or referral available if the service requires one.

For a doctor visit, use the physician’s practice number. Sentara provider profiles often show a “New Patient Appointments” phone number.

Confirm insurance participation. Network participation can differ between the hospital, physician group and individual provider.

Ask about authorization. Imaging, surgery, specialty procedures and some outpatient services may require insurer approval.

Confirm where to park. A same-day outpatient procedure can qualify for the free outpatient lot, while a routine office visit may use regular visitor parking.

Find a Sentara doctor Schedule eligible care

Sentara Norfolk General doctors, specialists and published availability

A tertiary hospital has a very large medical staff. Sentara does not publish one reliable Monday-through-Sunday hospital rota covering every physician. Below are current officially identified specialists and the most specific scheduling/office-day information that can be verified.

Doctor schedule warning: an outpatient practice day does not mean that a physician is physically available for walk-in care at Sentara Norfolk General all day. Surgery, emergencies, inpatient rounds, procedures and leave can change a doctor’s availability. Always make an appointment.

Structural heart and cardiothoracic specialists

Doctor	Role / specialty	Published availability information
Matthew Summers, M.D., F.A.C.C.	Interventional cardiologist; Sentara Structural Heart Program; complex coronary and structural heart procedures including TAVR.	Virginia Board of Medicine profile updated April 20, 2026 lists primary Sentara Cardiology Specialists practice days Monday–Friday at 300 Medical Parkway, Suite 120, Chesapeake. He has hospital affiliation with Sentara Norfolk General. Practice: 757-252-5660.
Clinton Kemp, M.D., F.A.C.S.	Cardiothoracic surgeon; coronary bypass, valve surgery, TAVR/TMVR, aortic surgery, LVAD/ECMO and heart transplantation.	Virginia Board profile lists Sentara Mid-Atlantic Cardiothoracic Surgeons, 600 Gresham Drive, Suite 8600, with practice days Monday–Friday. Phone: 757-388-6005. Confirm current appointment availability before travel.

Neurosurgery specialists

Sentara Neurosurgery Specialists’ Norfolk office is at 301 Riverview Avenue, Suite 202A, Norfolk, VA 23510. Main phone: 757-252-9140. Current practice hours are Monday–Thursday, 8 a.m.–4:30 p.m..

Doctor	Specialty / role	Published schedule information
Dana E. Adkins, M.D.	Neurosurgery; director of the Sentara Spine Center at Sentara Norfolk General; complex spine, minimally invasive spine, tumors and deformity.	Virginia Board profile updated March 3, 2026 lists Monday and Tuesday patient days at the Norfolk Sentara Neurosurgery Specialists office. Scheduling: 757-252-9140.
Wilson P. Daugherty, M.D., Ph.D.	Neurosurgery; open and endovascular neurovascular surgery, aneurysm, AVM, stroke and spine surgery.	Sentara states that his schedule changes day to day because it includes surgery, inpatient rounds, neurologic ICU care and emergency cases. New patient scheduling: 757-252-9140.
Shannon W. Clark, M.D.	Neurosurgery.	Listed by Sentara as a provider in the regional neurosurgery practice. New-patient scheduling is handled through the practice.
Byron B. Hills, M.D.	Neurosurgery.	Listed by Sentara for the Norfolk neurosurgery group. Call 757-252-9140 for the current clinic date.

Neurointerventional radiology

Doctor	Role	Contact
John C. Agola, M.D.	Chief of Neurointerventional Radiology and Medical Director of Stroke at Sentara Norfolk General; cerebral angiography, aneurysm/AVM treatment, cerebrovascular reconstruction and related image-guided procedures.	Interventional Radiology program: 757-388-3401.

Maternal-fetal medicine and OB/GYN

High-risk pregnancy care is closely connected with the hospital’s Family Maternity Center. Sentara’s provider directory currently includes maternal-fetal medicine and OB/GYN specialists through the academic OB/GYN program, including Jerri A. Waller, M.D., who is board-certified in Maternal and Fetal Medicine and OB/GYN. New-patient scheduling is listed at 757-446-7900.

Why every hospital physician is not copied here: Sentara Norfolk General has a very large active medical staff spanning dozens of specialties. Copying an old third-party roster would become inaccurate quickly. This guide names high-interest specialists with current official or state-regulatory verification and gives the live provider directory for the rest.

Medical services at Sentara Norfolk General Hospital

Sentara lists a broad range of advanced inpatient, surgical and specialty services at this campus.

Emergency & trauma

24/7 emergency care, Level I adult trauma, burn-trauma care and Nightingale air ambulance support.

Heart & vascular

Advanced heart failure, structural heart, cardiac surgery, vascular care, heart transplant and rehabilitation.

Neurosciences

Stroke, epilepsy, neurosurgery, spine, brain tumors, aneurysm care, neurocritical care and neurointerventional services.

Transplant

Kidney and heart transplantation, living-donor kidney services and advanced heart-failure care.

Cancer

Oncology services through Sentara Cancer Network and connected specialty programs.

Imaging

Advanced diagnostic imaging, interventional radiology, neurointervention and intraoperative MRI resources.

Surgery

General, cardiovascular, robotic, urologic, gynecologic and selected minimally invasive spine surgery.

Maternity

Labor and delivery, high-risk pregnancy care, postpartum care and a 57-bed NICU.

Behavioral health

Behavioral-health services with unit-specific visitor restrictions.

Epilepsy

Level 4 Epilepsy Center services, EEG and advanced neurologic evaluation.

Rehabilitation

Inpatient rehabilitation, day rehabilitation and related therapy services.

Weight-loss surgery

Bariatric and minimally invasive surgical options through Sentara surgical services.

Heart and vascular care at the Norfolk campus

Sentara Heart Hospital is located on the same Gresham Drive medical campus and integrates with Sentara Norfolk General’s tertiary-care services.

Major cardiovascular programs

Advanced heart-failure clinic.
Cardiac MRI and cardiac CT.
Noninvasive cardiac testing.
Cardiac catheterization.
Structural Heart Program.
Pacemaker and ICD implantation.
STEMI receiving center.
Percutaneous coronary intervention.
Cardiac surgery.
Ventricular-assist devices.
Heart transplantation.
Carotid stenting.
Peripheral arterial disease treatment.
Aneurysm surgery.
Venous interventions.
Cardiac, pulmonary and vascular rehabilitation.

Advanced Heart Failure / Heart Transplant

Main phone: 757-388-2831
Fax: 757-233-0451

Stroke, neurology and neurosurgery

Sentara Norfolk General is a major Hampton Roads neuroscience referral center.

Sentara describes the hospital as home to South Hampton Roads’ certified Comprehensive Stroke Center and the area’s Level 4 Epilepsy Center. It also has intraoperative MRI capability used in selected brain and spine surgery.

Neuroscience service	Phone
Sentara Neuroscience information	877-310-8713
Neuro Critical Care Unit	757-388-3681
EEG Department	757-388-3848
Sentara Epilepsy Center	757-388-3127
Day Rehabilitation	757-388-3663
Peripheral Vascular Lab	757-388-3053
Inpatient Rehabilitation	757-388-3053
Interventional Radiology	757-388-3401

Sentara Transplant Center at Norfolk General

Sentara’s transplant program has operated for more than 50 years and performs transplant surgery at Sentara Norfolk General Hospital.

Transplant Center 757-388-3906

Toll-free: 800-865-7644
Fax: 757-388-2017

Located on the first floor of Sentara Norfolk General Hospital.

Living kidney donation 757-388-3977

Alternate living-donor coordinator: 757-388-1866.

Programs

Kidney transplantation.
Living-donor kidney evaluation.
Heart transplantation.
Advanced heart-failure care.
Ventricular-assist-device support.
Pre-transplant evaluation and long-term follow-up.

Sentara Norfolk General doctor fees, emergency fees and hospital prices

Sentara does not publish one flat physician consultation fee or one flat emergency room fee that applies to every patient.

There is no accurate single “Sentara Norfolk General ER fee.” Emergency charges depend on the clinical level of the visit and whether the patient needs laboratory testing, CT/MRI/X-ray, medication, procedures, specialists, trauma services or hospital admission.

How hospital charges are determined

Hospital charge Facility services

May include hospital space, supplies, nursing, equipment, testing and procedures.

Professional charge Doctor / clinician

Physician or other professional services may appear separately from the facility bill.

Your cost Depends on coverage

Deductible, copay, coinsurance, network status and payer-negotiated rates affect what you ultimately owe.

Get an official estimate before scheduled care

Sentara provides a hospital price-estimation tool for planned services and procedures. If you need help interpreting an estimate, the current Estimate Team phone is 757-233-4605.

Identify the exact service. “MRI” or “surgery” alone may be too broad. Use the test or procedure ordered by the doctor.

Select Sentara Norfolk General Hospital. Prices can differ between facilities.

Enter insurance information where supported. An insured estimate is more useful than a generic gross charge.

Ask about separate physician bills. A facility estimate may not represent every professional charge.

Call the insurer. Verify deductible, coinsurance and authorization before elective care.

Sentara price estimator

Insurance, billing and payment plans

Sentara accepts many insurance arrangements, but coverage can vary by plan and provider. Always verify the exact plan before scheduled care.

Billing Customer Service

Billing questions 757-233-4500

Monday–Friday
8 a.m.–4:30 p.m.

Collections 757-233-4800

Monday–Friday
8 a.m.–4:30 p.m.

Sentara bill payment changed in 2025

As of October 6, 2025, Sentara billing is integrated into Sentara MyChart. Patients can view charges alongside insurance payments, print receipts, manage balances and create eligible payment plans.

A MyChart account is not required to make every payment; Sentara also offers a guest-payment option.

Payment-plan options

Sentara says special payment arrangements are available for patients who cannot pay eligible self-pay balances in full. Payment options can be set up through MyChart or with Billing Customer Service.

Itemized statement

MyChart displays detailed charges for tests and treatments, dates of service, adjustments and insurance payments. An itemized statement can also be requested from Billing Customer Service through MyChart.

Pay or review a Sentara bill

Financial assistance and uninsured discounts

Sentara Norfolk General Hospital is included in Sentara’s Hampton Roads hospital Financial Assistance Policy.

Financial Assistance 757-233-4600

Toll-free: 877-768-3993
Monday–Friday: 8:30 a.m.–4:30 p.m.

Current published assistance levels

Patient situation	Current Sentara policy
Insured patient at or below 300% Federal Poverty Level with less than $50,000 in available assets	Free care may be available for qualifying balances under the policy.
Uninsured patient at or below 300% FPL with less than $50,000 in available assets	Free care may be available.
Uninsured patient between 300% and 400% FPL with less than $50,000 in available assets	80% discount under the published Financial Assistance Policy.
Uninsured / self-pay patient not qualifying for FAP	Sentara currently publishes a standard administrative adjustment of 50% of hospital facility gross charges.

Eligibility is not based on income alone; Sentara also considers available assets and other resources. The policy and application should be used for the final eligibility determination.

Sentara’s current financial-assistance materials are available in multiple languages, including English, Spanish, Korean, Vietnamese, Tagalog, Urdu and Mandarin Chinese.

Financial assistance application & policy

Sentara Norfolk General parking: lots, rates and discounts

Parking rules differ depending on whether you are an outpatient, short-term visitor, long-term visitor or Emergency Department patient.

Three main parking situations

Outpatient parking

Located across from the River entrance. It is free for patients having same-day outpatient procedures.

Visitor parking

Lot #2 includes garage and surface parking directly across from the main entrance.

Short-term parking

Lot #4 uses an hourly rate with an $8 daily maximum.

Current Lot #4 short-term parking rates

Time parked	Rate
Up to 1 hour	Free
Up to 2 hours	$2
Up to 3 hours	$3
Up to 4 hours	$4
Up to 5 hours	$5
Up to 6 hours	$6
More than 6 hours	$8 daily maximum

The parking page states that checks are not accepted for the short-term lot.

Parking discounts

Option	Published cost / rule
Re-entry pass	Pay the cash daily maximum and receive a second exit free within 24 hours.
10-exit coupon book	$30; one-time exit daily passes, no re-entry.
30-day patient/visitor pass	$50.
30-day visiting-student pass	$70.
30-day business/subcontractor pass	$90.

Parking discounts are sold through the parking office on the first floor of the visitor parking garage. Parking manager: 757-446-5618.

If the patient is admitted after driving themselves

Call hospital Security at 757-388-3510. Security can move the vehicle to a special lot where it can remain during the admission.

Sentara Norfolk General visiting hours and visitor rules

Sentara’s current hospital policy generally welcomes patient-chosen visitors 24 hours a day, with exceptions in restricted units.

General visitation 24 hours / 7 days

Subject to unit-specific restrictions and patient-care needs.

Visitor check-in Photo ID required

Visitors stop at reception and receive a photo visitor badge.

Children under 12 Adult supervision required

The supervising adult must be someone other than the patient.

Restricted-access areas

Sentara currently identifies several areas where additional rules may apply:

Women’s Health.
Pediatrics.
Behavioral Health.
Emergency Treatment.
Other units when clinical conditions or infection-control needs require restrictions.

Call a patient directly

For most hospital rooms, use 757-730- followed by the room number. For example, room R501 is reached at 757-730-7501.

Family Maternity Center rooms use 757-388-4 followed by the room number. If you do not know the room number, call Patient Information at 757-388-3201.

Family Maternity Center, labor and delivery and NICU

Sentara Norfolk General handles routine and complex births and has specialized resources for high-risk pregnancy and premature or critically ill newborns.

Family Maternity Center

Main hospital: 757-388-3000

Private labor-and-delivery rooms, dedicated C-section operating rooms, private postpartum rooms and high-risk pregnancy services are available.

57-bed NICU

NICU / maternity questions: 757-730-5460.

The NICU is on 4 Kaufman in the Family Maternity Center and is staffed around the clock by neonatal specialists.

Where to enter for labor and delivery

Sentara instructs maternity patients to use either the River Zone entrance, closest to Sentara Heart Hospital, or the Kaufman Zone entrance, next to Children’s Hospital of The King’s Daughters. Follow signs to the Norfolk Zone and take the elevator to the fourth floor for Family Maternity Center registration.

Maternity parking: the Family Maternity Center states that the patient’s parking ticket will be validated.

Labor and Delivery visitor rules

Unit	Current visitor rule
Labor & Delivery	Up to 3 visitors at a time; doulas are not counted.
Antepartum	Up to 3 visitors at a time; doulas are not counted.
Mother-Baby	Up to 3 visitors at a time. Doulas and the support person with the fourth baby ID bracelet are not included in the count.
Overnight Mother-Baby visitor	No more than 1 visitor sleeping overnight in the room.
Siblings under 12	May visit when accompanied by a supervising adult.

Maternity tours

Sentara currently schedules Family Maternity Center tours on every other Tuesday at 5 p.m. and on alternating Saturdays at 11 a.m., with some Saturday dates offering an additional 12:30 p.m. tour. Tour availability changes by date, so reserve through Sentara’s current events calendar.

Surgery arrival, entrances and registration

Sentara Norfolk General performs general, robotic, cardiovascular, urologic, gynecologic and other advanced surgeries.

River Pavilion entrance 5 a.m.–11 p.m.

Current published main-entrance hours for surgical arrival.

Heart Hospital main entrance 5 a.m.–8 p.m.

Use procedure-specific instructions if your surgery is in the heart facility.

How to reach surgery registration

Follow signs to the Norfolk Zone, take the Norfolk Zone visitor elevators to the second floor and continue to the Surgery Preparation and Recovery area (SPAR). The entrance is just beyond the fire stairwell through glass doors.

Sentara notes that SPAR doors open at 5 a.m. and are locked after 8 p.m. for security.

Bring your parking ticket. Sentara’s surgical instructions state that one parking ticket per patient/family can be validated.

Minimally invasive and robotic surgery

Services include minimally invasive general surgery, selected gynecologic surgery, urologic surgery and selected spine procedures. Sentara Norfolk General also offers robotic surgery for cardiac and urologic procedures.

Outpatient laboratory, EKG and Sentara To Home pharmacy

Outpatient Diagnostic Center — Lab & EKG

River Pavilion
600 Gresham Drive
Norfolk, VA 23507

Phone: 757-388-3962

Monday–Friday: 6:30 a.m.–3 p.m.

Sentara To Home

Phone: 757-388-2012
Fax: 757-388-1202

Monday–Friday: 9 a.m.–9 p.m.
Saturday: 9 a.m.–3 p.m.

Patients can obtain discharge medications, selected home medical equipment and related supplies before leaving the hospital.

Do not assume inpatient services follow outpatient hours. The hospital itself operates continuously, but public outpatient laboratory and pharmacy counters have specific operating schedules.

How to get medical records from Sentara Norfolk General

Sentara offers three main routes: MyChart, an online records-request tool or a completed authorization form sent to Health Information Management.

Health Information Management

Attention: Release of Information
800 Independence Boulevard, 5th Floor
Virginia Beach, VA 23455

Phone: 757-507-7110
Fax: 757-995-7366

What to have ready

Government-issued photo ID for online requests.
Patient name and identifying information.
Dates of service.
Specific records requested.
Recipient information if sending records to someone else.
Legal-authority documentation when requesting on behalf of another person.

Medical-record copy fees

Sentara notes that state and federal laws permit fees to be charged for some medical record copies that are not being provided for continuation of care. The actual fee depends on the request and applicable law rather than one hospital-wide flat charge.

Request Sentara medical records

Sentara MyChart: appointments, results, refills and bills

Sentara MyChart connects hospital records, physician care and billing in one account.

Appointments

View appointment details and schedule eligible appointments.

Test results

Review available laboratory and diagnostic results.

Care-team messages

Securely communicate with participating clinicians.

Medications

Review medication lists and request eligible prescription refills.

Visit summaries

Review portions of medical history and after-visit information.

Billing

View statements, insurance activity, receipts and eligible payment plans.

MyChart login/access support 833-351-4357

Monday–Friday
8 a.m.–6 p.m.

Do not use MyChart for an emergency. Sentara states that MyChart messages can take one or more business days to receive a response. Call 911 for a potentially life-threatening emergency.

Sentara MyChart information

Cafeteria, coffee, vending and family guest rooms

These practical details can matter for families spending many hours or several days at the hospital.

Sentara Norfolk General cafeteria

The visitor cafeteria is on the first-floor hallway leading to the A-wing elevators.

Meal / service	Published hours
Breakfast	6 a.m.–8 a.m.
Lunch	11 a.m.–1:30 p.m.
Dinner	4:30 p.m.–6 p.m.
Oasis Express Coffee Shop	6 a.m.–7 p.m.
Vending machines	24 hours

Guest Center: low-cost family room inside the hospital

Sentara Norfolk General has a Guest Center on floor 6B for qualifying families who live outside the Tidewater area. Take the elevators nearest the cafeteria to the sixth floor.

Guest Center room rate $35

One room may be reserved per patient family. Two adults are allowed in each room.

Reservations 757-388-3118

Toll-free: 800-237-4822, ext. 3118.

Guest Center hours

Reception desk: 8 a.m.–4:30 p.m., seven days a week.
Check-in: 3–4:30 p.m..
Check-out: 8–11 a.m..
After hours, ask the Patient Care Supervisor about room availability.

Guest rooms have two single beds, television, telephone, sink and restroom. Showers are nearby. No medical care is provided in the Guest Center.

Sentara Norfolk General Hospital phone directory

Use the department number whenever possible instead of calling the switchboard and being transferred repeatedly.

Department / need	Phone
Main hospital / operator	757-388-3000
Central Scheduling	757-388-2030
Patient Information	757-388-3201
Emergency Department	757-388-3551
Hospital Security	757-388-3510
Patient Advocate	757-388-2055
Compliments & Concerns	757-388-4357
Guest Services	757-388-3118
Gift Shop	757-388-3027
Day Rehabilitation	757-388-3663
EEG Department	757-388-3848
Neuro Critical Care Unit	757-388-3681
Sentara Epilepsy Center	757-388-3127
Neuroscience Information	877-310-8713
Peripheral Vascular Lab	757-388-3053
Inpatient Rehabilitation	757-388-3053
Sentara Cancer Network	757-388-4268
Interventional Radiology	757-388-3401
Transplant Center	757-388-3906
Living Kidney Donation	757-388-3977 / 757-388-1866
Advanced Heart Failure / Heart Transplant	757-388-2831
Cardiothoracic Surgery practice	757-388-6005
Norfolk Neurosurgery Specialists	757-252-9140
Family Maternity / NICU	757-730-5460
Outpatient Diagnostic Center Lab/EKG	757-388-3962
Sentara To Home Pharmacy	757-388-2012
Health Information / Medical Records	757-507-7110
MyChart Support	833-351-4357
Hospital Cost Estimate Team	757-233-4605
Billing Customer Service	757-233-4500
Collections	757-233-4800
Financial Assistance	757-233-4600 / 877-768-3993
Parking Manager	757-446-5618

Sentara Norfolk General Hospital map and driving location

Main hospital address: 600 Gresham Drive, Norfolk, VA 23507.

Sentara Norfolk General is part of a large medical campus near Ghent that also includes Sentara Heart Hospital and nearby specialty offices. Confirm the building or entrance on your appointment paperwork before choosing a parking area.

Driving from the Midtown Tunnel / Portsmouth side

Sentara’s directions route drivers through the Midtown Tunnel and toward the Medical Center/Gresham Drive area. Follow current road signs because traffic patterns around downtown Norfolk and the medical campus can change.

Before you leave home: patient checklist

For an outpatient test or doctor visit

Confirm the exact hospital or medical-office building.
Confirm appointment time and arrival time.
Bring photo ID.
Bring current insurance card.
Bring physician order or referral when required.
Bring current medication list.
Ask whether prior authorization is complete.
Ask which parking lot should be used.
Ask whether parking will be validated.

For surgery or a procedure

Follow fasting instructions exactly.
Confirm which medications to take or hold.
Know whether to enter through River Pavilion or Heart Hospital.
Bring the parking ticket for validation.
Confirm transportation home if required.
Bring requested imaging/results.
Confirm expected facility and professional charges.
Save the procedure/surgeon’s office number.

Sentara Norfolk General Hospital FAQs

These answers cover the practical questions patients, visitors and families commonly search before coming to the Norfolk campus.

1. What is the address and phone number for Sentara Norfolk General Hospital?

Sentara Norfolk General Hospital is at 600 Gresham Drive, Norfolk, VA 23507. The main hospital phone number is 757-388-3000. The hospital is open 24 hours a day.

2. Is Sentara Norfolk General Hospital Emergency Room open 24 hours?

Yes. Sentara Norfolk General’s Emergency Department operates 24 hours a day, seven days a week. The hospital directory lists the Emergency Department phone as 757-388-3551. Call 911 for a life-threatening emergency requiring emergency transport.

3. How do I schedule an appointment at Sentara Norfolk General?

For eligible hospital tests and services, call Central Scheduling at 757-388-2030. Doctor appointments are usually scheduled through the physician’s individual practice. Sentara MyChart and the online appointment system also provide scheduling options for eligible services.

4. What is the doctor consultation fee at Sentara Norfolk General?

There is no single doctor consultation fee covering every specialty or physician. Hospital-based care may generate both facility and professional charges. The final cost depends on the specialty, services performed, insurance network, deductible, copay and coinsurance. Sentara’s Estimate Team can be reached at 757-233-4605.

5. How much does the Sentara Norfolk General ER cost?

There is no single flat ER charge because the level of emergency service and the tests, imaging, medication, procedures or admission required differ for each patient. Sentara provides a hospital price-estimation tool, but emergency treatment should not be delayed to obtain an estimate.

6. How much is parking at Sentara Norfolk General Hospital?

Current Lot #4 short-term parking is free for up to one hour, $2 for up to two hours, $3 for three hours, $4 for four hours, $5 for five hours, $6 for six hours and $8 for more than six hours, which is the daily maximum. Same-day procedure patients can use the designated outpatient lot free when eligible.

7. What are Sentara Norfolk General visiting hours?

Sentara generally welcomes patient-chosen visitors 24 hours a day, seven days a week. Certain areas including Women’s Health, Pediatrics, Behavioral Health and Emergency Treatment can have additional restrictions. Visitors check in with photo ID and receive a visitor badge.

8. How do I get medical records from Sentara Norfolk General?

Records can be requested through Sentara MyChart, Sentara’s online records-request service or by submitting an authorization to Health Information Management. Release of Information can be reached at 757-507-7110 and faxed at 757-995-7366.

9. Does Sentara Norfolk General offer financial assistance?

Yes. Sentara’s current Hampton Roads Financial Assistance Policy includes free care for qualifying insured and uninsured patients at or below 300% of the Federal Poverty Level with less than $50,000 in available assets. Qualifying uninsured patients between 300% and 400% FPL can receive an 80% discount. Call 757-233-4600 or 877-768-3993.

10. Where can I find the exact days a Sentara Norfolk General doctor works?

There is no hospital-wide public daily schedule for every physician. Some practice and Virginia Board of Medicine profiles publish office days. For example, Dana Adkins, M.D.’s current state profile lists Monday and Tuesday patient days at Sentara Neurosurgery Specialists in Norfolk, while cardiothoracic surgeon Clinton Kemp, M.D.’s profile lists Monday through Friday at 600 Gresham Drive. These are practice days, not a guarantee of hospital availability, so always call the doctor’s office before visiting.

Official sources checked for this guide

The useful information from Sentara’s hospital, specialty, parking, billing and patient-service pages has been summarized directly in this article. These links are primarily for live scheduling, applications, frequently changing policies and final verification.