Roger Williams Hospital: address, phone, portal, records, bill pay, video, parking and visitor help
Roger Williams Hospital is officially listed as Roger Williams Medical Center. This guide puts the real-use information first: where to go, who to call, what to click, what to prepare, and how to avoid delays before visiting or using online patient services.
Emergency first: call 911 for urgent danger
Call 911 immediately for chest pain, trouble breathing, stroke symptoms, severe bleeding, major injury, overdose, loss of consciousness, suicidal danger, or any life-threatening emergency. This page is independent and cannot provide emergency triage, ambulance dispatch, diagnosis, treatment advice or hospital staff response.
Quick visual guide before you scroll
This video area is placed near the quick answer section so users get visual context before reading the full guide. Use it only as a helpful visual reference; always verify current emergency, entrance, parking, visitor and department details on official hospital pages before taking action.
Quick solver: choose your problem and take the right action
This is the main practical section. It helps users complete a task without searching the official website again and again.
| Your need | Best action now | Prepare before calling/clicking | Do not make this mistake |
|---|---|---|---|
| Go to the hospital | Use 825 Chalkstone Avenue, Providence, RI 02908. | Search “Roger Williams Medical Center 825 Chalkstone Avenue” in GPS. | Do not search only “Roger Williams” because non-hospital results may appear. |
| Ask about a patient | Call Patient Information: 401-456-2002. | Patient full name, your relationship, and reason for calling. | Do not expect private details if you are not authorized. |
| Reach the correct department | Call main line: 401-456-2000. | Say: “Please connect me to the department for…” | Do not explain private medical history to the operator unless needed. |
| Complain or report care concern | Call Patient Advocate: 401-456-2024. | Visit date, department, patient name, issue summary and callback number. | Do not post protected health information publicly. |
| Use patient portal | Open MyCARE / Patient Login. | Email, date of birth, login details or enrollment details. | Do not enter portal password on unknown pages. |
| Portal reset / proxy access | Call MyCARE help: 401-456-2555. | Email, patient DOB, issue type and proxy relationship if needed. | Do not create multiple duplicate portal accounts without support. |
| Request medical records | Call Medical Records: 401-456-2180. | Photo ID, date range, exact record type and release form if required. | Do not ask for “everything” unless you truly need the full chart. |
| Pay a bill | Open official online bill pay. | Statement, account number, patient name, date of service and insurance EOB. | Do not pay through random text-message or email links without verifying. |
| Ask price/cost questions | Call financial counselors: 401-456-2540. | Procedure name, insurance plan, deductible/copay and scheduled date if any. | Do not treat standard charges as your guaranteed final cost. |
| Ask about financial aid | Call Patient Financial Services: 401-456-2410. | Income, household size, RI residency, insurance status and hospital bill. | Do not ignore the bill while waiting; ask for current aid process. |
All useful phone numbers with exact call scripts
Use these scripts to avoid being transferred repeatedly.
| Need | Phone | Say this first | Best use |
|---|---|---|---|
| Main line / Information Desk | 401-456-2000 | “I need help reaching the correct department for…” | General routing, hospital desk questions and operator transfer. |
| Patient Information | 401-456-2002 | “I am calling about patient information for…” | Patient information, room/status routing and visitor questions. |
| Patient Advocate | 401-456-2024 | “I need to discuss a patient experience concern.” | Care concerns, feedback, complaints and grievance routing. |
| Medical Records | 401-456-2180 | “I need help with a records request for dates…” | Request status, receipt verification, cost and timetable. |
| Medical Records Fax | 401-456-2081 | Use only after reading the official records instructions. | Faxing a records release form; call afterward to confirm receipt. |
| MyCARE portal help | 401-456-2555 | “I need help with MyCARE login, password reset or proxy access.” | Portal setup, forgot login, reset and proxy access assistance. |
| Financial aid | 401-456-2410 | “I need information about hospital financial aid.” | Free care, discounted care and application questions. |
| Pricing / procedure cost | 401-456-2540 | “I need help understanding likely cost for…” | Financial counselor questions about price and payment. |
| Human Resources | 401-456-3200 | “I am calling about an HR or employment question.” | Employment and HR questions, not patient medical questions. |
| Cancer center appointments | 401-456-2077 | “I need cancer center appointment information.” | Roger Williams Cancer Center appointment routing. |
Before you leave home: practical visit planner
This section is designed as a repeat-use tool. Users can come back before each visit and check what to bring, which entrance to use and when to call first.
Pick your visit type
| Visit type | Use this route | Bring this | Call first when… |
|---|---|---|---|
| Emergency symptoms | Call 911 or use emergency entrance. | ID/insurance if available, but do not delay emergency care. | Do not wait on a website for serious symptoms. |
| Scheduled appointment | Use the entrance named in appointment instructions. | Photo ID, insurance card, referral/authorization and medication list. | Your appointment letter does not name entrance, building or department. |
| Cancer center visit | Use cancer center/oncology route or call 401-456-2077. | Referral, insurance card, imaging/lab records if requested and treatment notes. | You are a new patient or need records transferred. |
| Records request | Use official records page or call Medical Records. | Photo ID, release form, date range and exact record type. | You need records urgently for another doctor, legal matter or insurance. |
| Billing question | Use online bill pay or financial counselor route first. | Statement, insurance EOB, account number and date of service. | You need financial aid, procedure estimate or bill dispute help. |
| Visiting a patient | Use patient/visitor parking and main/public entrance unless told otherwise. | Photo ID, patient name and unit/room if known. | Visiting ICU, Geriatric Psychiatry, Dual Diagnosis or restricted units. |
Visiting hours and restricted-unit checklist
The hospital contact page lists general visiting hours as 12:00pm–8:00pm, with special unit times. Call before visiting ICU, Geriatric Psychiatry, Dual Diagnosis or any unit with infection-control restrictions.
| Area | Listed time | Ask before going |
|---|---|---|
| General visiting | 12:00pm–8:00pm | Can the patient receive visitors? Are ID, mask, item or visitor-limit rules active? |
| ICU | 12:00pm–2:00pm and 4:00pm–8:00pm, seven days a week | Ask visitor limit, length of visit, allowed items and current patient condition rules. |
| Geriatric Psychiatry | 3:00pm–4:00pm and 6:00pm–8:00pm; weekends/holidays 1:00pm–7:00pm | Ask whether visitor approval and restricted-item rules apply. |
| Dual Diagnosis | 6:00pm–7:00pm, seven days a week | Ask whether personal items, bags, phones or food are restricted. |
| Information Desk | M-F 7:30am–8:00pm; weekends/holidays Noon–8:00pm | Use for building routing, visitor questions and general hospital help. |
| Patient Information | M-F 7:30am–8:00pm; weekends/holidays Noon–8:00pm | Use for patient information and visitor status when allowed. |
Map, free parking and entrance decision guide
The official RWMC page describes free parking near the public entrance. Use the full address in GPS and choose the entrance based on your visit type.
| Destination | Likely route | User tip |
|---|---|---|
| Emergency Department | Emergency entrance / ER signs | For serious symptoms, call 911. Do not delay care to check a website. |
| Main hospital visit | Public/main entrance | Use patient/visitor parking and bring photo ID. |
| Diagnostic services | Diagnostic wing if instructed | Check appointment letter or call if entrance is unclear. |
| Cancer center | Cancer center route / oncology directions | Call 401-456-2077 for cancer center appointment routing. |
| Records / billing / admin | Call first before driving | Many records and billing tasks can be handled by phone, fax, portal or online bill pay. |
MyCARE portal: setup, login and reset help
MyCARE Info is the secure online connection to Roger Williams Medical Center information. The official page describes it as a tool for viewing test results and after-visit summaries.
- Use the official route only.
Start from the official MyCARE / Patient Login page before entering private information. - Use Chrome if sign-up gives problems.
The official MyCARE instructions mention using Google Chrome for sign-up and login. - Prepare identity details.
Have name, date of birth, gender and email address ready for setup. - Check your email.
The setup process may send login details or a portal link by email. - Use reset tools first.
Try forgot login ID or forgot password before creating duplicate confusion. - Call for portal help.
For portal questions, password reset or proxy access, call 401-456-2555.
Billing, price estimates and financial aid
Many users need money help before they need a long hospital article. Use this section for bill payment, price questions, dispute preparation and financial aid.
Before paying, compare patient name, date of service, account number, insurance adjustment, deductible, copay, coinsurance and balance.
Ask about likely out-of-pocket cost, deductible status, coinsurance, insurance authorization and whether financial assistance may apply.
| Money issue | Use this route | Ask this question |
|---|---|---|
| I cannot pay the bill | Patient Financial Services: 401-456-2410 | “Am I eligible for hospital financial aid or discounted care?” |
| I want a procedure estimate | Financial counselors: 401-456-2540 | “What is the estimate after my insurance, deductible and coinsurance?” |
| The bill looks wrong | Billing / bill-pay route | “Has insurance processed this claim and was any adjustment applied?” |
| I need standard charges | Hospital Price Transparency page | “Does this standard charge reflect my final out-of-pocket cost?” |
Medical records: request without delay
The official records page says patients can print a form and submit by fax, and it encourages contacting Medical Records to verify receipt, cost and timetable. RWMC Medical Records is listed at 401-456-2180, and fax is listed as 401-456-2081.
- Decide the exact record type.
Examples: discharge summary, ER notes, lab results, imaging report, operative note, physician report, billing record or full chart. - Decide the date range.
A focused date range is usually clearer than “all records.” - Use the official release form.
Download only from the official RWMC medical-records page. - Complete identity details carefully.
Use legal name, date of birth, phone number, signature and delivery method exactly. - Send by the official method.
If faxing, use 401-456-2081 and keep confirmation. - Call to verify receipt.
Call 401-456-2180 and ask whether the request is complete, whether there is a cost and when records may be ready. - Check MyCARE for easier access.
Some health information may be available through the patient portal without a full records request.
Screenshots: add proof after the key actions
Screenshots should support the user’s next step, not just decorate the article. Use contact, patient services and parking screenshots here.
Contact & Directions
For Patients page
Parking / campus map
Services people commonly search before visiting
RWMC’s official information highlights emergency care, cancer care, academic/teaching programs and patient services. Use official service pages or phone routes for program-specific appointment instructions.
For life-threatening symptoms, call 911. For non-life-threatening ER questions, use official hospital routes and current ER instructions.
Use the official cancer center and physician routes for specialist navigation, records transfer and insurance confirmation.
Visitor rules may be stricter for behavioral health, geriatric psychiatry and dual diagnosis units. Always call before visiting.
Local Providence tips that make this page useful again
These are the small details people forget before a hospital visit.
Use “825 Chalkstone Avenue Providence RI” because “Roger Williams” may show non-hospital Rhode Island results.
For first appointments, add time for parking, entrance choice, registration, ID/insurance check and walking to the department.
Always call before visiting ICU, Geriatric Psychiatry, Dual Diagnosis or any unit with infection-control or behavioral-health restrictions.
Save the hospital statement, insurance EOB, payment receipts, call dates, representative names and reference numbers.
Official sources used for this guide
This page is independent, but the information is built from official hospital and CharterCARE pages. Always confirm current details before sharing private information, paying bills, submitting records forms or visiting restricted units.
| Official source | Used for |
|---|---|
| RWMC official location page | Hospital name, address, main phone, emergency/cancer context and free parking note. |
| Contact & Directions | Visiting hours, information desk, patient information, patient advocate and phone routing. |
| For Patients | Find a Doctor, bill pay, patient login, visitor guide, financial aid, records and price transparency links. |
| Medical Records | Records process, Medical Records phone 401-456-2180 and fax 401-456-2081. |
| MyCARE Info | Portal setup, test results/after-visit summary context and 401-456-2555 assistance. |
| Hospital Price Transparency | Financial counselor phone 401-456-2540 and price-estimate context. |
Last manual check: June 24, 2026. This page is independent and informational only. Hospital links, phone routes, visiting rules, portal pages and billing vendors can change.
FAQs
What is Roger Williams Hospital officially called?
The official name is Roger Williams Medical Center. RWMC is also a common short name.
What is the address?
The address is 825 Chalkstone Avenue, Providence, RI 02908.
What is the main phone number?
The main hospital and information desk number is 401-456-2000.
How do I call patient information?
Call Patient Information at 401-456-2002. Have the patient’s full name and your relationship ready.
How do I contact the patient advocate?
Call the Patient Advocate for Roger Williams Medical Center at 401-456-2024.
How do I request medical records?
Use the official medical records page or call RWMC Medical Records at 401-456-2180. The listed fax is 401-456-2081.
Who helps with MyCARE portal problems?
The MyCARE information page lists 401-456-2555 for portal questions, password reset and proxy access help.
Who do I call for financial aid?
Patient Financial Services is listed at 401-456-2410 for financial aid questions.
Who do I call for price estimates or procedure cost questions?
The price transparency page directs patients with pricing or payment questions to financial counselors at 401-456-2540.
What are general visiting hours?
The contact page lists general visiting hours as 12:00pm–8:00pm, with special hours for ICU, Geriatric Psychiatry and Dual Diagnosis.
Is parking free?
The official RWMC page describes free parking near the public entrance. Follow patient/visitor parking signs and check the campus map.
Why is there no VideoObject schema?
VideoObject schema is not included because a verified uploadDate was not confirmed. This avoids fake upload dates and follows safe video-schema practice.
Is this page official hospital support?
No. This is an independent guide. It cannot access patient records, schedule appointments, unlock portal accounts, pay bills, contact doctors or provide emergency medical advice.