Cedar Hills Hospital: address, 24/7 assessment, admissions, records, insurance, visitor rules and local help
Cedar Hills Hospital is a Portland, Oregon behavioral health hospital for adults seeking mental health or substance-use support. This guide puts the most important action information first: crisis safety, phone numbers, assessment steps, campus address, outpatient location, what to bring, visitor rules, insurance, records and local arrival tips.
Crisis first: choose the safest route now
If someone is in immediate physical danger, call 911 or go to the nearest emergency room. For mental health, suicide, substance-use or emotional crisis support in the United States, call or text 988. Cedar Hills Hospital also says licensed mental health professionals are available by phone 24/7 at 503-944-5000.
This independent guide cannot diagnose, determine level of care, guarantee admission, provide counseling, contact the hospital for you, or respond to emergencies.
Quick visual guide near the answer box
This related Cedar Hills Hospital video is placed near the quick-answer area so users get visual context before reading the full guide. Use the video only as background information; for current admission, safety, visitor or program decisions, call the hospital or use official pages.
Quick solver: what do you need right now?
Use this table first. It is built for patients, families, friends, case managers and caregivers who need one clear next step.
| Your situation | Best action now | Prepare before calling | Important caution |
|---|---|---|---|
| Immediate danger | Call 911 or go to the nearest emergency room. | Location, immediate risk, substances involved, weapons access if any, and medical danger. | Do not wait for website replies in an emergency. |
| Mental health crisis | Call/text 988 or call Cedar Hills at 503-944-5000. | Symptoms, safety risk, substance use, current location and whether the person is willing to talk. | Call 911 if there is immediate physical danger. |
| Need assessment or admission info | Call 503-944-5000 or toll-free 877-703-8880. | Age, symptoms, diagnosis if known, medications, insurance, safety risk and substance-use history. | Only clinicians can discuss appropriate level of care. |
| Need outpatient PHP/IOP | Call Branches Portland / outpatient campus at 971-228-8000. | Schedule availability, transportation, insurance, current therapist/doctor and treatment goals. | Outpatient care is not a substitute for emergency care during immediate danger. |
| Need medical records | Call Hospital Medical Records at 503-535-7373. | Patient name, DOB, date range, record type, ID and release authorization details. | Do not send sensitive records to unofficial emails or forms. |
| Need billing help | Call the main number 503-944-5000 and ask for Billing during normal business hours. | Statement, account number, date of service, insurance card and EOB if available. | Do not pay from random text links without verifying. |
| Need insurance check | Call the financial counselor at 503-535-7229. | Insurance card, member ID, plan name, authorization requirements and benefits questions. | Coverage approval is plan-specific and may require authorization. |
| Need visitor rules | Call 503-944-5000 before visiting. | Patient ID number if given, unit, patient consent and your relationship to the patient. | Behavioral health units can restrict visitors, items, phone use and internet access. |
Important phone numbers and exactly what to say
Use the right phone route so you do not have to repeat sensitive details several times.
| Need | Phone | Say this first | Best use |
|---|---|---|---|
| Main hospital / 24/7 assessment | 503-944-5000 | “I need to speak with someone about assessment or admission.” | Crisis triage, program questions, assessment, admissions, billing routing and visitor questions. |
| Toll-free hospital number | 877-703-8880 | “I am calling about Cedar Hills Hospital assessment.” | Calling from outside Portland or when toll-free access is easier. |
| Outpatient campus / Branches Portland | 971-228-8000 | “I need outpatient PHP or IOP assessment information.” | Partial hospitalization, intensive outpatient and outpatient treatment questions. |
| Medical records | 503-535-7373 | “I need help requesting hospital medical records.” | Record release, form questions, status, date range and required authorization. |
| Insurance / financial counselor | 503-535-7229 | “I need to verify insurance or payment questions before care.” | Private insurance questions, benefit verification and payment discussion. |
| Fax main hospital | 503-535-7370 | Call before faxing sensitive documents. | Use only when the hospital tells you a document should be faxed. |
| Outpatient fax | 971-228-8018 | Call outpatient campus before sending records. | Outpatient-related documents when instructed. |
Admissions and assessment: step-by-step user path
Cedar Hills Hospital says its assessment and referral department is available 24 hours a day, 7 days a week. Walk-ins are welcome, and appointments can also be made. This section helps users prepare for that first call or arrival.
- Start with safety.
If there is immediate danger, call 911 or go to the nearest emergency room. If it is a mental health crisis, call/text 988 or call Cedar Hills Hospital. - Call before leaving when possible.
Use 503-944-5000 and say you need assessment or admission guidance. - Explain the main concern clearly.
Examples: depression, anxiety, psychosis, PTSD symptoms, suicidal thoughts, substance use, withdrawal concern, medication concern or inability to function safely. - Share safety facts honestly.
Mention self-harm risk, harm-to-others risk, substance use, current intoxication, medical conditions, medications and recent hospitalization. - Ask what level of care may be discussed.
Inpatient, crisis stabilization, partial hospitalization and intensive outpatient programs are different care levels. Only clinicians can advise what is appropriate. - Ask what to bring and what not to bring.
Behavioral health facilities commonly search belongings and restrict some items. Call first if unsure. - Confirm insurance and payment route.
Ask whether your plan is accepted, whether authorization is needed and whether a financial counselor should review benefits.
Main hospital vs outpatient campus: do not go to the wrong location
Cedar Hills has a main hospital campus and an outpatient campus. Users should confirm the correct location before driving, especially for assessments, PHP, IOP, records, billing or family visits.
| Location | Address | Phone | Use for |
|---|---|---|---|
| Cedar Hills Hospital | 10300 SW Eastridge Street, Portland, OR 97225 | 503-944-5000 | Main hospital, 24/7 assessment, admissions, inpatient/crisis-related routing, billing routing and general questions. |
| Cedar Hills Outpatient Campus / Branches Portland | 1815 SW Marlow Avenue, Ste. 218, Portland, OR 97225 | 971-228-8000 | Outpatient services, PHP, IOP and outpatient assessment questions. |
Map and local arrival tips
Use the full address in GPS: Cedar Hills Hospital, 10300 SW Eastridge Street, Portland, OR 97225. The area is near the Beaverton/West Portland side, so confirm whether your appointment or assessment is at the main hospital or outpatient campus before leaving.
Search “Cedar Hills Hospital 10300 SW Eastridge Street” to avoid nearby business or neighborhood confusion.
If someone is distressed, call before driving so staff can explain the safest arrival process.
Also bring medication details, emergency contacts and any referral or discharge papers if available.
What to bring and what to avoid
The official “What to Bring” page warns that Cedar Hills Hospital is not responsible for lost, stolen or damaged personal items, and that patient belongings are searched. For behavioral health admission, packing correctly matters.
- Photo ID.
- Insurance card and payment information if applicable.
- Current medication list with dose and schedule.
- Emergency contact names and phone numbers.
- Doctor, therapist, case manager or referral information.
- Comfortable clothing without unsafe strings, sharp parts or restricted features.
- Essential hygiene items only if approved by staff.
- Electronics, phones, chargers or smart watches.
- Valuables, cash, jewelry or important documents.
- Medications from home.
- Food, drinks, supplements or tobacco/nicotine items.
- Razors, sharp items, glass, aerosols or cords.
- Large bags or items not needed for treatment.
Visitor, phone and internet rules
The official FAQ says phone calls can be made and received between 8:00 a.m. and 10:00 p.m., patients may not make or receive calls during scheduled group times, staff can help patients use phones during treatment, calls are limited to help all patients access phones, and internet access is generally not available unless emergency-related.
| Topic | What users should know | Best action |
|---|---|---|
| Visiting | Visitor access may depend on unit, patient consent, schedule and safety rules. | Call 503-944-5000 before driving to visit. |
| Phone calls | Official FAQ says phone calls can be made and received from 8:00 a.m. to 10:00 p.m., with restrictions during scheduled groups. | Ask about the patient’s Patient ID number and call rules. |
| Internet | Official FAQ says patients will not have internet access unless it is for an emergency. | Do not expect routine messaging, social media or email access during inpatient treatment. |
| Family therapy | The visitor information page says Cedar Hills Hospital and Outpatient Services offer family therapy sessions while patients are in treatment. | Ask the treatment team or call 503-944-5000 for details. |
Insurance, payment and billing questions
The official insurance page says Cedar Hills Hospital and Outpatient Services accept most private health insurance plans and lists a financial counselor at 503-535-7229. Coverage depends on your plan, authorization rules, medical necessity and level of care.
| Money question | Who to call | What to prepare |
|---|---|---|
| Is my insurance accepted? | Financial counselor: 503-535-7229 | Insurance card, member ID, group number, plan name and policyholder details. |
| Do I need authorization? | Insurance plan + Cedar Hills financial counselor | Requested service level, diagnosis if known, provider/referral details and admission date if scheduled. |
| What will I owe? | Insurance plan and billing/financial counselor | Deductible, copay, coinsurance, out-of-pocket max and authorization status. |
| I received a bill | Main number: 503-944-5000, ask for Billing during normal business hours | Statement, account number, date of service and insurance Explanation of Benefits. |
Programs and level-of-care differences
Cedar Hills Hospital describes inpatient and outpatient treatment for mental health concerns, psychiatric distress and substance-use needs. This guide does not decide what level is appropriate; it helps users ask better questions.
Used when symptoms are severe enough that safety, stabilization and structured inpatient treatment may be needed.
Official pages mention support for adults experiencing severe symptoms such as mood, anxiety, psychosis, PTSD and related conditions.
Call first to discuss substance-use concerns, withdrawal risk, medical needs and appropriate level of care.
A structured outpatient level that may provide intensive daytime treatment while the patient returns home afterward.
A lower-intensity structured outpatient route than PHP, depending on clinical needs and schedule.
Official outpatient search results reference military and veterans program branding. Call to confirm current availability.
Medical records: request without sending private info to the wrong place
The official medical records page lists Hospital Medical Records at 503-535-7373. For behavioral health records, privacy and authorization are especially important.
- Call before sending anything.
Ask what form, ID, signature and delivery method are required. - Know what you need.
Examples: discharge summary, medication list, treatment dates, assessment documentation, billing record or full chart. - Use exact dates when possible.
A focused date range is clearer than “send everything.” - Ask about sensitive-record rules.
Behavioral health and substance-use records may have stricter authorization requirements. - Confirm receipt.
If you fax or submit a form, call to confirm it was received and complete.
Screenshot slots for WordPress proof
Add screenshots from official pages so users can visually confirm the phone number, admissions page and outpatient campus. Keep screenshots compressed as WebP and use descriptive alt text.
Contact page
Admissions page
Visitor / FAQ page
Local practical tips for Portland families
These practical tips help users return to your page before calling or driving.
There are many “Cedar Hills” results around Portland/Beaverton. Use the full hospital name and address.
Call first if you are unsure whether the person needs hospital assessment, outpatient services, detox/substance-use support or emergency help.
Staff may not be able to share patient details without proper consent or authorization.
Bring essentials only. Belongings may be searched, and valuables can be lost, damaged or restricted.
How to read reviews safely for behavioral health care
Reviews can help with practical expectations, but behavioral health reviews can be emotionally complex and may not represent every unit, staff member, case type or clinical outcome. Use reviews carefully.
- Look for repeated practical themes: phone response, family communication, discharge planning, billing, admission wait and belongings rules.
- Do not use reviews as a crisis decision tool. In immediate danger, call 911 or go to the nearest ER.
- Ask official staff about program fit, insurance authorization, visitor rules and discharge planning.
- For clinical quality, check licensing/accreditation pages, official hospital information and your clinician’s referral guidance.
- Do not post private patient stories, diagnosis details, substance-use history or identifying information publicly.
Official sources used for this guide
This page is independent, but the details are based on official Cedar Hills Hospital pages and reliable crisis/medical-record sources. Always confirm current details before visiting, paying, submitting records or sharing private information.
| Official / reliable source | Used for |
|---|---|
| Cedar Hills Contact Us | Main address, main phone, toll-free number, fax, outpatient campus, outpatient phone, billing phone route, 988/ER crisis note and walk-in/appointment language. |
| Admissions | 24/7 assessment and referral availability, admissions call process and program questions. |
| Admissions FAQ | Phone privileges, internet restrictions and admissions-related FAQ guidance. |
| Visitor Information | Visitor guidance, family therapy availability and phone privilege context. |
| What to Bring | Belongings-search warning and lost/stolen/damaged item warning. |
| Medical Records | Hospital Medical Records phone and records guidance. |
| Insurance Information | Private insurance statement and financial counselor phone. |
| 988 Suicide & Crisis Lifeline | U.S. crisis call/text/chat support reminder. |
Last manual check: June 24, 2026. This page is independent and informational only. Hospital phone routes, admission process, visitor rules, insurance contracts and program availability can change.
Cedar Hills Hospital FAQs
Where is Cedar Hills Hospital located?
Cedar Hills Hospital is located at 10300 SW Eastridge Street, Portland, OR 97225.
What is the main phone number?
The main phone number is 503-944-5000. The toll-free number is 877-703-8880.
Does Cedar Hills Hospital offer 24/7 assessment help?
Yes. The hospital says the assessment and referral department is available 24 hours a day, 7 days a week.
What should I do in a mental health crisis?
If there is immediate danger, call 911. For mental health crisis support in the U.S., call or text 988, seek the nearest ER, or call Cedar Hills Hospital at 503-944-5000.
What is the outpatient campus address?
The outpatient campus is listed at 1815 SW Marlow Avenue, Suite 218, Portland, OR 97225.
What is the outpatient campus phone number?
The outpatient campus phone number is 971-228-8000.
Can patients make phone calls?
The official FAQ says phone calls can be made and received between 8:00 a.m. and 10:00 p.m., but calls may be restricted during group times and limited so all patients can use phones.
Will patients have internet access?
The official FAQ says patients will not have internet access unless it is for an emergency.
How do I request medical records?
Call Hospital Medical Records at 503-535-7373 and ask what form, ID, authorization and delivery method are required.
Does Cedar Hills Hospital accept insurance?
The insurance page says Cedar Hills Hospital and Outpatient Services accept most private health insurance plans. For insurance/payment questions, call the financial counselor at 503-535-7229.
Should I bring valuables?
It is better to avoid valuables. The official What to Bring page says Cedar Hills Hospital is not responsible for lost, stolen or damaged personal items, and belongings are searched.
Is this page official Cedar Hills Hospital support?
No. This is an independent guide. It cannot provide diagnosis, treatment recommendations, admissions decisions, billing access, records release or emergency response.
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