Rochester General Hospital Address, Phone, ER, Doctors, Parking & Patient Information
Rochester General Hospital (RGH) is at 1425 Portland Avenue, Rochester, NY 14621. The main hospital and patient-information number is (585) 922-4000.
RGH is a 528-bed tertiary-care hospital with emergency, pediatric emergency, heart and vascular, neuroscience, cancer, orthopedic, maternity, surgical, imaging, laboratory and pharmacy services. More than 1,000 primary-care physicians and specialists are affiliated with the hospital and Rochester Regional Health.
This guide separates the main hospital from the 1415 Portland Medical Office Building and 1445 Portland Parnall Building, then explains current parking and valet rules, visitor hours, emergency access, named specialists, appointment numbers, maternity and NICU care, costs, financial assistance, insurance, records, MyCare, imaging, lab, pharmacy, dining and family support.
Rochester, NY 14621
(585) 922-2000
Check in required
Start Here: Fast Answers for Rochester General Hospital
B. Thomas Golisano Emergency Center
(585) 922-20001425 Portland Avenue. Open 24 hours every day.
Pediatric & Young Adult Emergency Center
(585) 922-2000Open 24/7 with pediatric medical, surgical and psychiatric emergency capability.
Rochester General Campus: 1425, 1415 & 1445 Portland Avenue
The Portland Avenue campus contains several connected or closely spaced buildings. The most common mistake is assuming every appointment is inside the main 1425 Portland hospital.
1425 Portland Avenue
Rochester General Hospital
- Main hospital and inpatient care.
- Adult Emergency Center.
- Pediatric & Young Adult Emergency Center.
- Twig Birthing Center.
- NICU/Special Care Nursery services.
- Neuroscience Institute lobby clinic.
- Lipson Cancer Institute.
- Laboratory Service Center.
1415 Portland Avenue
Medical Office Building
- Heart & Vascular Institute.
- General Surgery.
- Imaging.
- Women’s Center.
- General Apothecary.
- Surgical Oncology.
- Gynecologic Oncology.
- Vascular and thoracic offices.
Best garage: Carter Street Garage.
1445 Portland Avenue
Parnall Building
- Orthopedics — Suite 210.
- Neurosurgery — Suite 304.
- Additional specialty offices.
Best garage: Portland Avenue Garage.
Rochester General Parking, Garages & Valet
Which garage should I use?
| Destination | Recommended parking | Reason |
|---|---|---|
| Main hospital / Polisseni Pavilion | Portland Avenue Garage | Convenient for main hospital entry and many inpatient services. |
| 1415 Portland Medical Office Building | Carter Street Garage | Hospital specifically identifies Carter Street as more convenient for 1415 Portland appointments. |
| 1445 Portland / Parnall Building | Portland Avenue Garage | Recommended by the hospital for Parnall appointments. |
| Twig Birthing Center | Portland Avenue Garage | Use Polisseni Pavilion entrance and Green elevators to floor 3. |
Valet parking
Main Entrance Valet
Polisseni Pavilion
Weekdays: approximately 6 a.m.-8:45 p.m.
Medical Office Building Valet
1415 Portland Avenue
Weekdays: approximately 7 a.m.-5:30 p.m.
Valet: (585) 922-3748.
After evening valet service ends, call Safety & Security at (585) 922-4300 if staff instruct you to retrieve the vehicle through Security.
What about ordinary garage parking cost?
Rochester General Emergency Room & Pediatric Emergency Center
Current RRH recruiting information describes more than 125,000 ED visits annually.
Pediatric Emergency services
The dedicated Pediatric & Young Adult Emergency Department provides medical, surgical and psychiatric emergency care and access to pediatric consultation in areas such as:
- Infectious disease.
- Behavioral pediatrics.
- Adolescent medicine.
- Neonatology.
- Lead-poisoning evaluation.
- Radiology.
How much does Rochester General’s ER cost?
A hospital visit can include both facility charges and professional charges. Separate bills do not automatically mean you were charged twice.
How to Make a Rochester General Appointment
Online scheduling
Many current providers expose scheduling or appointment-management tools through MyCare.
Before scheduling
- Know the specialty or reason for the visit.
- Have your insurance information available.
- Ask whether a referral is required.
- Ask whether prior authorization is required.
- Give the doctor’s full name if requesting a specific physician.
- Confirm 1425 vs 1415 vs 1445 Portland Avenue.
- Confirm the floor and suite.
- Ask for the first available appointment.
- Ask whether video care is appropriate.
- Ask about the correct garage or entrance.
Rochester General Doctors & Current Specialist Examples
Rochester General’s medical staff includes more than 1,000 primary-care physicians and specialists. The names below are current examples from major specialties, not a complete roster.
Neurology — (585) 922-4111
Neuroscience Institute
1425 Portland Ave, lobby level
- Sanjay K. Anandaram, MD — Neurology and Stroke.
- Nicholas J. Taylor, MD — Epilepsy Care, Movement Disorders, Neurology and Stroke.
- Sunanda Nanduri, MD — Neurology and Stroke.
- James Y. Shou, MD — Epilepsy Care, Movement Disorders, Neurology and Stroke; currently listed as accepting new patients.
Institute hours: Monday-Friday, 8 a.m.-4:30 p.m.
Neurosurgery — (585) 922-5920
Parnall Building
1445 Portland Ave, Suite 304
- Grahame C. Gould, MD — cerebrovascular/endovascular neurosurgery, complex cranial and spinal procedures and neuro-oncology; currently listed as accepting new patients.
- Patrick J. Reid, MD — Neurosurgery, Spine Care and Spine Surgery; currently listed as accepting new patients at the Portland Avenue office.
Office hours: Monday-Friday, 8 a.m.-4:30 p.m.
Orthopedics — (585) 266-2010
WNY Orthopedics at Rochester General
1445 Portland Ave, Suite 210
- Rami M. El-Shaar, MD — hip, knee, shoulder, elbow, sports medicine and joint replacement; currently listed as accepting new patients.
- Gavin D. O’Mahony, MD — Hand and Wrist Surgery; currently listed as accepting new patients.
Office hours: Monday-Friday, 8 a.m.-4 p.m.
Cardiology — (585) 442-5320
Sands-Constellation Heart & Vascular Institute
1415 Portland Ave, Suite 350
- Gerald M. Gacioch, MD — clinical and interventional cardiology; has practiced cardiology at RGH since 1990 and previously served in leadership roles including Chief of Cardiology.
- Peter A. Kringstein, MD — General Cardiology; RGH affiliated.
- Jeffrey Fitch, MD — Cardiology and Structural Cardiology; RGH affiliated.
Office hours: Monday-Friday, 7:30 a.m.-5 p.m.
Existing cardiology patients can request same-day APP appointments on weekdays for selected non-emergency symptoms such as palpitations, fatigue, edema, hypertension or non-active chest discomfort.
Cancer & Blood Disorders — (585) 922-4020
Lipson Cancer Institute
Rochester General Hospital
- Pradyumna D. Phatak, MD — Division Chief, Hematology/Medical Oncology; Medical Director of Lipson Cancer Institute; Chair of Medicine at Rochester General Hospital.
Medical Oncology/Hematology: (585) 922-4020.
Radiation Oncology: (585) 922-4031.
RGH Clinic, Lab, Imaging & Pharmacy Hours
| Service | Location | Current published hours | Phone |
|---|---|---|---|
| Adult Emergency | 1425 Portland | 24/7 | (585) 922-2000 |
| Pediatric & Young Adult Emergency | 1425 Portland | 24/7 | (585) 922-2000 |
| Heart & Vascular | 1415 Portland, Ste 350 | Mon-Fri 7:30 a.m.-5 p.m. | (585) 442-5320 |
| Neuroscience Institute | 1425 Portland, lobby | Mon-Fri 8 a.m.-4:30 p.m. | (585) 922-4111 |
| Neurosurgery | 1445 Portland, Ste 304 | Mon-Fri 8 a.m.-4:30 p.m. | (585) 922-5920 |
| Orthopedics | 1445 Portland, Ste 210 | Mon-Fri 8 a.m.-4 p.m. | (585) 266-2010 |
| General Surgery | 1415 Portland | Mon-Fri 8 a.m.-4 p.m. | (585) 922-7874 |
| Lipson Cancer Institute | 1425 Portland | Mon-Fri 8 a.m.-4:30 p.m. | (585) 922-4020 |
| Women’s Center | 1415 Portland, Ste 400 | Mon 8 a.m.-7 p.m.; Tue-Fri 8 a.m.-5 p.m. | (585) 922-4200 |
| Laboratory Service Center | 1425 Portland | Mon-Fri 7 a.m.-4 p.m. | (585) 922-5227 |
| MRI Imaging | 1415 Portland, Ste 100 | Mon-Fri 7 a.m.-8:30 p.m.; weekends 8 a.m.-3:45 p.m. | (585) 266-1000 |
| CT / Mammography / Ultrasound / Fluoroscopy | 1415 Portland, Ste 190 | Weekdays from about 7:15 a.m.; Saturday 8 a.m.-3:45 p.m.; Sunday closed | (585) 922-9729 |
| General Apothecary | 1415 Portland, Ste 125 | Mon-Fri 8 a.m.-8 p.m.; Sat-Sun 10 a.m.-2 p.m. | (585) 922-3970 |
Major Services at Rochester General Hospital
Emergency
24/7 adult emergency care.
Pediatric Emergency
Dedicated pediatric and young-adult emergency services.
Heart & Vascular
Cardiology, structural heart, advanced heart failure, catheterization and vascular services.
Neuroscience
Neurology, stroke, epilepsy, movement disorders and neurosurgery.
Cancer
Medical oncology, hematology, radiation oncology, infusion and palliative care.
Orthopedics
Sports medicine, joint replacement, hand/wrist and orthopedic surgery.
Maternity
Labor, delivery, postpartum, lactation and newborn care.
NICU
Specialized newborn care with parent access around the clock.
Surgery
General, vascular, thoracic, oncology and minimally invasive surgery.
Imaging
MRI, CT, mammography, ultrasound, fluoroscopy and hospital imaging.
Laboratory
Outpatient and inpatient diagnostic laboratory services.
Pharmacy
Onsite outpatient prescription service through the General Apothecary.
Sands-Constellation Heart & Vascular Institute at RGH
1415 Portland Ave, Suite 350
Rochester, NY 14621
Monday-Friday: 7:30 a.m.-5 p.m.
Heart services include
- General cardiology.
- Interventional cardiology.
- Structural heart care.
- Heart-rhythm/electrophysiology services.
- Advanced heart-failure care.
- Mechanical circulatory support.
- Vascular care.
- Cardiac testing and imaging.
Same-day existing-patient option
Existing cardiology patients may request same-day appointments with advanced-practice providers Monday-Friday for selected non-emergency symptoms.
Lipson Cancer Institute at Rochester General
Current cancer-center resources
- Medical oncology.
- Hematology.
- Radiation oncology.
- 36 inpatient oncology suites.
- 18 private environment-protected rooms.
- 22 infusion chairs.
- On-site blood work.
- On-site oncology pharmacy.
- Genetic and cancer-risk assessment.
- Social work.
- Benefits and financial-assistance navigation.
- Clinical trials and cancer research.
Standard clinic hours: Monday-Friday, 8 a.m.-4:30 p.m.
Twig Birthing Center, Labor & Delivery & NICU
How to get to Twig
- Park in the Portland Avenue Garage.
- Enter through the main Eugene Polisseni Pavilion entrance.
- Use the Green elevators.
- Go to Floor 3 for the Twig Birthing Center.
A limited parking/drop-off area near the Birthing Center entrance may be used for a patient in active labor. After admission, the vehicle should be moved to the main garage.
Labor rooms and postpartum
Twig provides private labor/delivery and postpartum rooms with:
- Private bathroom/shower or bath-shower combination.
- Rooming-in bassinet for the baby.
- Reclining chair or pull-out sofa for the support person.
- Anesthesia options including epidural and nitrous oxide where appropriate.
- Lactation support.
- Skin-to-skin and delayed cord-clamping support when medically appropriate.
Newborn services
RGH is a long-standing Baby-Friendly hospital. Newborn care includes state-required screening, hearing screening, critical congenital heart-disease screening, jaundice assessment and access to neonatal specialists when needed.
NICU visitor basics
- Parents may visit the NICU 24 hours a day.
- Current policy allows a defined group of support people with bedside limits.
- Sibling access has age/time rules.
- Illness or COVID-related restrictions can temporarily change access.
Rochester General Hospital Visiting Hours
Overnight visitors
Overnight visitation is allowed only in participating units and is generally limited to one designated visitor per night for patients meeting the hospital’s overnight-visitation criteria.
NICU
Parents can visit 24/7. Current NICU rules also allow designated support people and age-qualified siblings during specified daytime windows.
Maternity
Current Rochester Regional guidance includes:
- Cesarean delivery: one support person plus a certified doula.
- Postpartum during normal visiting hours: up to four support people at a time.
- After normal visiting hours: two support people plus one doula may remain around the clock after delivery.
Do not visit when sick
Visitors should postpone a visit when they have fever, cough, sneezing, runny nose or other respiratory/infectious symptoms, or when current exposure rules require staying away.
Rochester General Doctor Fees, ER Charges & Cost Estimates
Why your bill can vary
Costs depend on:
- The procedure or service.
- The CPT code.
- The location where care is provided.
- Hospital resources used.
- Professional services.
- Imaging and laboratory testing.
- Medication and supplies.
- Your insurance network.
- Deductible, copay and coinsurance.
Request a personalized estimate
What to have ready
- Procedure name or CPT code.
- Patient’s name and date of birth.
- Insurance details.
- Phone number.
- Exact service location.
RGH’s hospital price-transparency file was updated April 1, 2026, but the machine-readable rates are not the same as a personalized out-of-pocket estimate.
Good Faith Estimate
For qualifying scheduled care, Rochester Regional states that it can provide a Good Faith Estimate upon request under federal No Surprises Act requirements.
Insurance Accepted at Rochester General Hospital
Rochester Regional maintains a hospital and employed-provider insurance list. Current commonly listed plan families include:
- Aetna commercial.
- Aetna Medicare Advantage.
- Highmark Blue Cross Blue Shield.
- Cigna.
- Excellus BlueCross BlueShield.
- Fidelis Care.
- Fidelis Medicare products.
- MVP Health Care.
- Medicare.
- New York Medicaid.
- UnitedHealthcare.
- Empire Plan.
- TriCare.
- Wellcare products.
- Molina Healthcare products.
Insurance/billing questions: (585) 922-1900.
Rochester General Financial Assistance & Charity Care
helpmeapply@rochesterregional.org
Who can apply?
Rochester Regional currently says charity care may be available for:
- Uninsured patients.
- Patients whose insurance has been exhausted.
- Insured patients who need help with deductibles, copays or coinsurance.
- Some patients whose paid medical expenses are more than 10% of household income.
Income-based discount framework
Application timing
The currently linked RGH policy states that applications can be submitted before care, on the day of care or through the 240th day after the first post-discharge billing statement.
Covered versus separately billed care
New York coverage help
Financial counselors can also help families explore:
- New York Medicaid.
- Child Health Plus.
- New York State of Health Marketplace coverage.
- Medicare enrollment assistance.
Rochester General Billing & Payment Plans
Payment plans
Patients with or without insurance can request manageable monthly payment arrangements after the account is finalized.
Why can there be multiple bills?
A hospital encounter may generate:
- Hospital/facility charges.
- Physician professional charges.
- Radiology interpretation.
- Pathology.
- Anesthesia.
- Other independent specialist bills.
Before paying an unfamiliar bill
- Confirm the service date.
- Check the provider/business name.
- Compare the statement with your insurance Explanation of Benefits.
- Confirm insurance processed the claim correctly.
- Ask for an itemized bill when needed.
- Ask about financial assistance before agreeing to an unaffordable payment.
Rochester General Hospital Medical Records
Three ways to get records
MyCare
Fastest for health information already available electronically.
Online formal request
RRH’s online process verifies identity before releasing the requested record.
Phone request
Call RGH Medical Records at (585) 922-4521.
MyCare Sharing Hub
Inside MyCare, open Sharing Hub and select the option to request a formal copy of the health record.
MyCare also has a Share Everywhere feature that can provide temporary access to another clinician or organization.
Rochester Regional MyCare Patient Portal
Appointments
Schedule and manage eligible visits and complete electronic check-in.
Test results
View laboratory and other available results.
Messages
Send non-urgent messages to participating care teams.
Prescription renewals
Request eligible medication renewals.
Billing
Review balances, pay bills and use estimate tools.
Records
Download, transmit and formally request health information.
MyCare support
Phone: (585) 922-1234
Email: mycare@rochesterregional.org
Rochester General Laboratory Service Center
Monday-Friday.
1425 Portland Ave
Rochester, NY 14621
The service center provides blood draws and diagnostic laboratory services. Completed lab results may be viewed through MyCare when released.
Rochester General Imaging: MRI, CT, Mammography & Ultrasound
MRI — Suite 100
1415 Portland Ave, Suite 100
Phone: (585) 266-1000.
Mon-Fri: 7 a.m.-8:30 p.m.
Sat-Sun: 8 a.m.-3:45 p.m.
CT / Mammography / Ultrasound — Suite 190
1415 Portland Ave, Suite 190
Phone: (585) 922-9729.
Weekday and Saturday hours are published; Sunday is closed.
Suite 190 services
- CT.
- 3D mammography.
- Ultrasound.
- Fluoroscopy.
The General Apothecary at Rochester General
1415 Portland Ave
Suite 125
Hospital discharge and outpatient prescriptions.
Current hours
Monday-Friday: 8 a.m.-8 p.m.
Saturday-Sunday: 10 a.m.-2 p.m.
The General Apothecary can fill prescriptions before a patient leaves the hospital and also serves outpatient-clinic patients.
Interpreter Services, Social Work, Chaplains & Patient Concerns
Patient Relations
(585) 922-6333Security
(585) 922-4300Language assistance
- In-house Spanish interpreters at RGH Monday-Friday, approximately 8 a.m.-6:30 p.m.
- Professional interpretation can be coordinated for other languages.
- ASL interpreters are available on-call 24/7.
- Services are provided at no charge to the patient or authorized representative.
Spiritual care
Chaplains are physically available Monday-Friday from approximately 8 a.m.-11 p.m. and remain on-call for urgent needs 24/7.
RGH Cafeteria, Dunkin’, Wolfgang Puck & Gift Shop
| Food / retail option | Location | Current hours |
|---|---|---|
| Hospital Cafeteria | Ground floor near Yellow elevators | Mon-Fri 7 a.m.-midnight; weekends/holidays 11 a.m.-midnight |
| Dunkin’ | Near Polisseni Pavilion main entrance | Daily 4:30 a.m.-9 p.m. |
| Wolfgang Puck Kitchen Counter | Sands-Constellation Center for Critical Care | Mon-Fri 9 a.m.-6 p.m. |
| Twig Gift Shop | LeChase Lobby, first floor | Mon-Fri 10 a.m.-2:30 p.m. |
Gift Shop phone
(585) 922-3558. The shop can provide free delivery of qualifying purchases to patient rooms.
Patient meal times
- Breakfast: 7:15-8:45 a.m.
- Lunch: 11:15 a.m.-12:45 p.m.
- Dinner: 4:15-6 p.m.
Guest trays are currently listed at approximately $2 for breakfast and $4 for lunch or dinner.
Rochester General Hospital Phone Directory
| Department / need | Phone | Useful detail |
|---|---|---|
| Main hospital / Patient Information | (585) 922-4000 | Main switchboard and patient room information |
| Adult Emergency Center | (585) 922-2000 | Open 24/7 |
| Pediatric & Young Adult Emergency | (585) 922-2000 | Open 24/7 |
| Find a Provider | (585) 922-9260 | Provider search/scheduling assistance |
| Health information / referrals | (585) 368-3000 | Referral assistance |
| Heart & Vascular | (585) 442-5320 | Cardiology at 1415 Portland |
| Neuroscience Institute | (585) 922-4111 | Neurology/stroke |
| Neurosurgery | (585) 922-5920 | 1445 Portland, Suite 304 |
| Orthopedics | (585) 266-2010 | 1445 Portland, Suite 210 |
| General Surgery | (585) 922-7874 | 1415 Portland |
| Lipson Cancer Institute | (585) 922-4020 | Medical Oncology/Hematology |
| Radiation Oncology | (585) 922-4031 | Lipson Cancer Institute |
| Gynecologic Oncology | (585) 922-4496 | 1415 Portland, Suite 245 |
| Surgical Oncology | (585) 922-5973 | 1415 Portland, Suite 245 |
| Women’s Center | (585) 922-4200 | 1415 Portland, Suite 400 |
| Twig Birthing Center | (585) 922-4680 | Labor/delivery information |
| Twig NICU | (585) 922-4567 | NICU contact |
| Laboratory | (585) 922-5227 | Main-campus blood draw |
| MRI Imaging | (585) 266-1000 | 1415 Portland, Suite 100 |
| CT/Mammo/Ultrasound Imaging | (585) 922-9729 | 1415 Portland, Suite 190 |
| General Apothecary | (585) 922-3970 | Outpatient/discharge pharmacy |
| Billing / Financial Assistance | (585) 922-1900 | Billing and charity-care questions |
| Billing toll-free | (866) 209-0949 | Patient financial services |
| Cost Estimate Team | (585) 922-2678 | (585) 922-COST |
| Help Me Apply | (585) 922-1001 | Coverage and assistance enrollment |
| Medical Records | (585) 922-4521 | RGH Release of Information |
| MyCare Support | (585) 922-1234 | Portal login/account support |
| Patient Relations | (585) 922-6333 | Patient concerns |
| Speak Up We Care | (585) 922-5465 | Compliments/complaints |
| Social Work | (585) 922-4392 | Inpatient resources and discharge support |
| Parking | (585) 922-9803 | Garage questions |
| Valet | (585) 922-3748 | Vehicle retrieval/service |
| Safety & Security | (585) 922-4300 | Security assistance |
| Twig Gift Shop | (585) 922-3558 | Patient-room delivery available |
Rochester General Hospital Google Map
Before You Leave Home: RGH Checklist
Scheduled appointment
- Confirm 1425, 1415 or 1445 Portland Avenue.
- Confirm doctor and specialty.
- Confirm floor and suite.
- Choose Portland vs Carter Street Garage.
- Bring photo ID.
- Bring insurance card.
- Bring referral/prior authorization when required.
- Bring medication and allergy list.
- Bring outside records or imaging if requested.
- Check MyCare.
- Request an estimate if cost is a concern.
Emergency visit
- Call 911 for life-threatening symptoms.
- Adult and pediatric emergency centers are open 24/7.
- Use 1425 Portland Avenue.
- Follow Emergency signs, not a routine outpatient clinic entrance.
- Bring medication/allergy information when readily available.
- Do not delay emergency treatment for insurance authorization or price information.
Official Rochester Regional Resources for Live Actions
The useful details are summarized directly above. Use these official pages mainly for live scheduling, payment, price estimates, insurance verification, record requests and other information that changes.
- Rochester General Hospital campus
- Adult Emergency Center
- Pediatric & Young Adult Emergency Center
- Current doctor directory
- Current visitor policy
- Cost estimates
- Insurance participation
- Financial assistance
- Medical records
- MyCare Patient Portal
- General Apothecary
Last reviewed: August 20, 2026. Doctor availability, visitor restrictions, insurance participation, holiday hours and garage pricing can change and should be rechecked when they directly affect a planned visit.
Frequently Asked Questions About Rochester General Hospital
1. What is Rochester General Hospital’s address and phone number?
Rochester General Hospital is at 1425 Portland Avenue, Rochester, NY 14621. The main hospital and Patient Information number is (585) 922-4000.
2. Is Rochester General Hospital’s emergency room open 24 hours?
Yes. The B. Thomas Golisano Emergency Center is open 24 hours a day, seven days a week. The current Emergency Center phone number is (585) 922-2000.
3. Does Rochester General have a pediatric emergency room?
Yes. Rochester General operates a separate Pediatric & Young Adult Emergency Center at 1425 Portland Avenue. It is open 24/7 and uses (585) 922-2000.
4. What are Rochester General Hospital visiting hours?
Current general hospital visiting hours are 9 a.m.-8 p.m., and guests must check in. NICU, maternity and overnight visitation use separate rules.
5. How much does parking cost at Rochester General Hospital?
Rochester General currently publishes a $10 valet price that includes parking. The hospital’s current public page does not publish a dependable general self-parking garage dollar rate. Call Parking at (585) 922-9803 for the current garage price.
6. How do I make an appointment with a Rochester General doctor?
Use the Rochester Regional provider directory or call provider-search help at (585) 922-9260. Confirm the doctor’s full name and exact office address because many RGH-affiliated physicians practice at 1415, 1445 or other Rochester Regional locations.
7. How much does an ER visit or doctor visit cost at Rochester General?
There is no single universal charge. Cost depends on the hospital and professional services, tests, imaging, medications, procedures and insurance benefits involved. For a personalized planned-service estimate, call (585) 922-COST / (585) 922-2678.
8. How do I get medical records from Rochester General Hospital?
Call RGH Medical Records at (585) 922-4521. Patients can also use MyCare or Rochester Regional’s online record-request service. MyCare’s Sharing Hub can be used to request a formal copy electronically.
9. Does Rochester General Hospital offer financial assistance?
Yes. Rochester Regional offers Financial Assistance/Charity Care for qualifying uninsured and insured patients. Call (585) 922-1900. The policy currently linked on the hospital website uses income-based discounts, but patients should verify the exact current 2026 percentage because the linked detailed RGH policy document carries a 2023 revision date.
10. Does Rochester General Hospital have an onsite pharmacy?
Yes. The General Apothecary is at 1415 Portland Avenue, Suite 125. The phone number is (585) 922-3970. Current hours are Monday-Friday 8 a.m.-8 p.m. and Saturday-Sunday 10 a.m.-2 p.m..