Queens General Hospital NY: Address, Phone & Patient Info

Queens, New York hospital guide · Verified August 20, 2026

Queens General Hospital is now NYC Health + Hospitals/Queens

If you are searching for Queens General Hospital NY, the hospital you are looking for is today’s NYC Health + Hospitals/Queens, also widely known as Queens Hospital Center. The official hospital history confirms that the facility opened in 1935 as Queens General Hospital and later became part of Queens Hospital Center.

The current hospital campus is at 82-68 164th Street, Jamaica, NY 11432. The main information number is 718-883-3000, and the hospital Emergency Department operates 24 hours a day, seven days a week.

This guide brings the useful information scattered across the hospital’s contact pages, clinic pages, billing information, medical-record instructions, New York State records, and the 2026 financial-assistance fee schedule into one practical page.

Formerly Queens General Hospital Jamaica, Queens 24/7 Emergency Department Adult & Pediatric Emergency Care Public NYC Health + Hospitals facility
Medical emergency: call 911 or go to the nearest emergency department. NYC Health + Hospitals/Queens has a 24/7 Emergency Department for adults and children. Adult Emergency: 718-883-3090. Pediatric Emergency: 718-883-3075.
Current name NYC Health + Hospitals/Queens

Also known as Queens Hospital Center.

Address 82-68 164th Street

Jamaica, NY 11432

Main phone 718-883-3000

General hospital information.

Appointments 844-692-4692

1-844-NYC-4NYC systemwide scheduling.

Do not confuse this hospital with NewYork-Presbyterian/Queens. NYC Health + Hospitals/Queens is the public hospital at 82-68 164th Street in Jamaica. NewYork-Presbyterian/Queens is a different hospital located in Flushing.

Queens Hospital phone numbers

These are the direct numbers currently published by NYC Health + Hospitals/Queens. Saving the department number before you travel can avoid being transferred through the main switchboard.

Need Phone When to use it
Main hospital information 718-883-3000 General questions, hospital routing and campus information.
System appointment line 844-692-4692 New, follow-up and specialty appointment help.
Local appointment line 718-883-3131 Queens Hospital Center appointments and surgical consultations.
Patient Information 718-883-2670 Patient location and visiting-hour questions.
Patient Relations 718-883-2058 Patient experience, concerns and assistance.
Adult Emergency 718-883-3090 Adult Emergency Department contact.
Pediatric Emergency 718-883-3075 Children’s Emergency Department contact.
Psychiatric Emergency Department 718-883-3575 Psychiatric emergency department contact.
Self-pay patients 718-883-4444 Self-pay questions and local financial routing.
Billing & insurance 718-883-2545 Local billing and insurance inquiries.
Managed care 718-883-2895 Managed-care questions.
Off-hours administrator 718-883-2056 Administrator on duty after hours, weekends and holidays.

Queens General Hospital name: what happened to it?

The name Queens General Hospital is historical, not the name currently used for patient care. The hospital’s own historical record says the facility first opened on this 22-acre site in 1935 as Queens General Hospital. It soon absorbed the neighboring Queensboro Hospital for Communicable Diseases.

Queens Hospital Center was later formed through consolidation of Queens General, Triboro Hospital and other municipal health facilities. The current public-facing name is NYC Health + Hospitals/Queens, while New York State continues to identify the licensed facility as Queens Hospital Center.

Hospital website reports 253 beds in operation

Current NYC Health + Hospitals/Queens facility page figure.

NYS Health Profile reports 269 licensed beds

The state profile totals licensed bed categories. This is not necessarily the same measurement as beds currently in operation.

Current hospital activity 103.5K ER visits

The hospital’s current fast-facts page also lists about 499K clinic visits.

New York State-listed hospital designations

Primary Stroke Center

Listed by New York State as a designated Primary Stroke Center.

Level 3 Perinatal Center

State-listed Level 3 perinatal designation.

SAFE Designated Hospital

State-listed Sexual Assault Forensic Examiner hospital designation.

AIDS Center

Listed as an AIDS Center on the New York State Health Profile.

New York State licensed bed categories

Bed category State-listed beds
Intensive Care16
Maternity20
Medical / Surgical165
Neonatal Intensive Care11
Neonatal Intermediate Care4
Psychiatric53
Total licensed bed categories269

Queens Hospital hours: emergency, outpatient and specialty clinics

The Emergency Department is straightforward: it is open 24/7. Outpatient hours vary by service, and the hospital currently displays more than one general outpatient schedule on different official pages.

Emergency Department: open 24 hours a day, 7 days a week for adults and children. Do not use outpatient clinic hours to determine whether emergency care is available.

Main hospital page’s current general service hours

Service Monday–Thursday Friday Saturday
Adult Services 8:00 a.m.–7:00 p.m. 8:00 a.m.–5:00 p.m. 9:00 a.m.–1:00 p.m.
Pediatric Services 8:00 a.m.–7:00 p.m. 8:00 a.m.–5:00 p.m. 9:00 a.m.–1:00 p.m.
Official-hours discrepancy: the Queens contact page and primary-care pages currently show longer hours than the main location page. This probably reflects different clinics or scheduling windows, but the site does not clearly reconcile the difference. For an appointment on an evening or Saturday, confirm your specific clinic at 718-883-3131 or 844-692-4692 before traveling.

Useful clinic-specific hours

Clinic / service Published schedule Direct information
Adult Primary Care Mon–Thu 8:00 a.m.–8:00 p.m.
Fri 8:00 a.m.–5:00 p.m.
Sat 8:00 a.m.–4:00 p.m.
718-883-3226
Pediatric Primary Care Mon–Thu 8:00 a.m.–8:00 p.m.
Fri 8:00 a.m.–5:00 p.m.
Sat 8:00 a.m.–4:00 p.m.
New: 718-883-3300
Existing: 718-883-3301
Ophthalmology Mon–Fri 8:30 a.m.–5:00 p.m. 718-883-3060
Dental Medicine Mon–Fri 8:30 a.m.–4:30 p.m. 347-507-3696
Senior Care Program Mon–Fri 8:30 a.m.–4:30 p.m.
Labs: Wed 8:30 a.m.–3:30 p.m.
718-883-4343
Geriatric Primary Care Patient care Mon–Fri 8:00 a.m.–4:00 p.m.; clinic open until 5:00 p.m. 646-816-0647
Virology / HIV Primary Care Mon–Thu 8:30 a.m.–4:30 p.m. 718-883-3640
Radiology Department Department operates 24/7; outpatient imaging has modality-specific hours. See radiology table below.

Clinic schedules can change for holidays, staffing or specialty sessions. The published hours above should not be interpreted as a promise that every doctor is present for the entire clinic window.

How to make an appointment at Queens Hospital Center

NYC Health + Hospitals provides both centralized scheduling and local Queens Hospital scheduling routes.

Central appointments 844-692-4692

Use for new, follow-up and specialty scheduling.

Queens local scheduling 718-883-3131

Local appointment line listed by Queens Hospital Center.

Existing patient MyChart

Follow-up scheduling, messages, results and billing functions may be available.

New patient appointment

Decide whether you need primary or specialty care. Primary care, pediatrics and gynecology can be started through the NYC Health + Hospitals appointment system. Some specialty clinics require a referral.
Call 844-692-4692 or use online scheduling when available. Tell the scheduler you want care at NYC Health + Hospitals/Queens, 82-68 164th Street.
Give your insurance or coverage information. If you do not have insurance, ask to speak with a financial counselor before the visit.
Confirm the building, floor and clinic. The Queens campus includes several buildings. Do not rely only on the street address.
Confirm arrival time and referral requirements. Some departments ask patients to arrive early or bring referral/testing documentation.

Same-day appointments

The hospital’s current primary-care information directs patients to 844-692-4692 for appointments, including same-day appointments. Actual same-day availability depends on the clinic and capacity that day.

Doctors at Queens Hospital Center: names, specialties and schedules

The hospital has a large medical staff and is academically affiliated with Mount Sinai. A complete current doctor-by-doctor weekly rota is not published as a static public list.

Doctor timing rule: NYC Health + Hospitals does not currently publish a reliable public table saying every Queens physician works Monday, Tuesday, Wednesday, etc. Individual schedules and appointment availability change. This guide therefore does not invent clinician days or appointment slots. Call the clinic or use the official provider search for a specific doctor’s current availability.

Current physician and clinical leaders publicly named by the hospital

Name Current publicly listed role Scheduling note
Dave A. Holson, MD, MPH Chief Medical Officer, NYC Health + Hospitals/Queens Executive medical leadership role; not presented as a routine appointment schedule.
James O’Connor, MD President, Medical Board No fixed patient clinic rota is published on the leadership page.
John Navas, MD Chief of Service – Psychiatry Psychiatry program leadership; individual clinical availability must be confirmed.
Sohal Shipu, MD, FAPA Deputy Chief of Psychiatry; Psychiatry Residency Training Program Director Individual appointment days are not published on the program leadership page.
Anila Siddiqi, MD Medical Director, Partial Hospital Program Named by NYC Health + Hospitals in 2026; program scheduling should be confirmed directly.
Alice McKenzie Garner, MD Chief of Newborn Services Newborn-service leadership; neonatal coverage is provided around the clock.
Lucy Capobianco, DMD Director of Service, Dental Medicine Dental clinic hours are Mon–Fri 8:30 a.m.–4:30 p.m.; call 347-507-3696 for appointments.

Can you request a specific doctor?

Use the NYC Health + Hospitals provider search to identify a clinician, then call the relevant clinic or 844-692-4692 and ask whether that physician is seeing new patients, which Queens location they practice at, and which appointment dates are open.

Useful phone question

“I want an appointment at NYC Health + Hospitals/Queens with Dr. [name]. Is this doctor currently seeing patients at the 82-68 164th Street campus, which days are they scheduled, and what is the next available appointment?”

How much does a particular doctor charge?

The hospital does not publish a dependable doctor-by-doctor consultation fee such as “Dr. X charges $150.” Patient cost depends on insurance, the clinic, professional and facility billing, services provided and financial-assistance eligibility.

Qualified NYC Health + Hospitals financial-assistance patients can have a medical-clinic visit fee as low as $0, while the 2026 sliding scale lists medical-clinic visit amounts up to $50 in its covered income bands. Those amounts are financial-assistance rates, not universal standard physician fees.

Queens Hospital Emergency Room: hours, phone and what to expect

The Emergency Department serves both adults and children around the clock.

Emergency hours 24 hours / 7 days

Open every day for emergency care.

Adult Emergency 718-883-3090

Direct number listed by Queens Hospital.

Pediatric Emergency 718-883-3075

Separate pediatric emergency service.

Emergency services available

Adult emergency care

Board-certified, residency-trained emergency physicians and emergency-trained nurses manage illnesses and injuries ranging from minor problems to critical emergencies.

Pediatric Emergency Department

Children are treated in a separate pediatric emergency area staffed with trained pediatricians and nurses.

Urgent Care area

The department identifies an Urgent Care Center for less-serious illnesses and injuries.

Emergency diagnostics

Laboratory testing, X-rays, ultrasound, CT and angiography capabilities are listed.

24/7 rapid HIV testing

Rapid HIV testing is listed as available around the clock through emergency services.

SAFE services

A dedicated Sexual Assault Forensic Exam room and SAFE-trained personnel are listed by the Emergency Department.

How emergency triage works

Emergency patients are assessed according to the severity and urgency of their condition. The sickest patients are treated first, so a person with a non-life-threatening problem may wait longer even if they arrived earlier.

What to bring to the ER, if you have time

  • Your medications or an up-to-date medication list.
  • Photo identification such as a driver’s license or passport.
  • Health-insurance cards.
  • Name and contact information for your preferred pharmacy.
  • Medical equipment you normally need, such as a walker or cane.
No documents with you? The hospital states that a patient seeking emergency care will not be turned away simply because the items above cannot be provided.

Psychiatric emergency

The hospital publishes a separate Psychiatric Emergency Department number: 718-883-3575. For immediate danger or a life-threatening emergency, call 911.

Queens Hospital fees, ER cost and 2026 financial-assistance rates

There is no single standard “Queens Hospital ER fee” or “doctor fee” that applies to every patient. Insurance, procedures, tests, physician charges and financial-assistance eligibility can all change the amount owed.

Important: the amounts below come from the official NYC Health + Hospitals Financial Assistance Sliding Fee Scale effective April 1, 2026. They apply to qualifying financial-assistance patients in the listed income ranges. They are not the hospital’s universal retail prices and are not a guarantee of what an insured patient will owe.

2026 sliding-fee examples

Service ≤200% FPL 201–250% 251–300% 301–350% 351–400% 401–500%
Medical Clinic Visit $0 $20 $20 $30 $40 $50
Behavioral Health Clinic Visit $0 $15 $20 $30 $40 $50
Vaccine-Only Visit $0 $0 $0 $0 $0 $0
Emergency Room Visit $0 $30 $30 $60 $60 $100
Prescription Drugs / prescription $0 $3 $3 $6 $6 $20
Ambulatory Surgery $0 $200 $200 $450 $450 $650
MRI $0 $50 $50 $100 $100 $150
PET $0 $150 $150 $300 $300 $500
Inpatient Hospital Stay $0 $150 $400 $900 $1,200 $1,500

2026 income ranges used by the sliding scale

As one practical example, for a one-person household, the 2026 table places income below $31,920 in the up-to-200% FPL column. The 401–500% band runs from $63,841 through $79,800.

For a four-person household, the up-to-200% threshold is below $66,000, while the 401–500% band is $132,001 through $165,000. Family size changes the income limits substantially.

What if income is above the table?

The official 2026 schedule states that patients with household income above the listed ranges are charged according to the NYC Health + Hospitals self-pay rate. Call a financial counselor for an individual estimate rather than assuming the sliding fee applies.

How to get a cost estimate before treatment

Know the planned service. Ask your clinic for the procedure, test or service name before requesting an estimate.
Use the NYC Health + Hospitals cost estimator. Estimates can reflect available insurance and service information but are not guaranteed final prices.
Call 844-692-4692 and choose option 3. A financial counselor can discuss estimates, insurance and financial assistance.
Ask whether there may be a separate professional bill. Hospital/facility charges and physician/provider charges can appear separately.

Medical services available at NYC Health + Hospitals/Queens

Queens Hospital provides a broad mix of inpatient, outpatient, emergency and specialty care.

Primary Care

Adult medicine, pediatrics, geriatrics and HIV primary care are among the hospital’s published primary-care programs.

Emergency Medicine

24/7 adult and pediatric emergency care with advanced diagnostic capability.

Cardiology

Cardiac evaluation, stress testing, echocardiograms, Holter/event monitoring, pacemaker services and electrophysiology consultation.

Cancer Care

Queens Cancer Center provides oncology services including chemotherapy, screening, imaging and multidisciplinary cancer care.

Diabetes Care

Diabetes assessment, education, nutrition counseling, insulin-pump support, continuous glucose monitoring and referrals.

Women’s Health

Obstetrics, gynecology, prenatal care, high-risk pregnancy care, labor and delivery, postpartum services and family-planning care.

Pediatrics

Primary pediatrics plus cardiology, endocrinology, gastroenterology, hematology, neurology, pulmonology/asthma and other pediatric specialties.

Ophthalmology

General and specialty eye care including retina, glaucoma, cornea, pediatric ophthalmology and multiple eye surgeries.

Dental Medicine

Dental care for children, adults and seniors, including preventive, restorative, periodontal, endodontic, oral-surgery and emergency dental care.

Radiology

X-ray, CT, PET-CT, nuclear medicine, ultrasound, MRI, mammography, bone densitometry and interventional radiology.

Surgery

General, breast, colorectal, vascular, thoracic, plastic, hand and podiatric surgery.

Behavioral Health

Inpatient/outpatient psychiatric services, psychiatric emergency care and chemical-dependency programs.

Geriatric Care

Comprehensive geriatric assessment, nutrition, medication review, referrals and social-resource assistance.

Rehabilitation

Acute inpatient rehabilitation and multidisciplinary rehabilitation services.

Urology

Kidney-stone care, lithotripsy and care for urologic conditions including prostate, bladder, kidney and testicular cancers.

Specialty phone directory

Department Phone Useful detail
Cardiology 718-883-4515 Cardiology information and appointments.
Queens Cancer Center 718-883-4673 Published as 718-883-HOPE.
Diabetes Center 718-883-3180 Pavilion Building, fourth floor, northeast side.
Ophthalmology 718-883-3060 Pavilion, Room P452.
Dental Medicine 347-507-3696 Dental appointment line.
Pediatrics – new appointment 718-883-3300 Pavilion first floor, Suite P151.
Pediatrics – existing patient 718-883-3301 Queens campus pediatric clinic.
Senior Care 718-883-4343 Medication, social-needs and program assistance.
Women’s Health 718-883-3244 OB-GYN and women’s health information/appointments.
Surgery 718-883-3131 General surgical consultation scheduling.
Vascular Surgery 718-883-2331 Vascular surgery practice appointment line.

Radiology, MRI, CT, mammography and imaging hours

The Radiology Department itself operates around the clock, while routine outpatient imaging follows specific weekday schedules.

Imaging service Published outpatient hours
General RadiologyMon–Fri 8:00 a.m.–5:00 p.m.
CT / CAT ScanMon–Fri 8:00 a.m.–5:00 p.m.
PET-CTMon, Wed, Thu 8:00 a.m.–4:00 p.m.
Nuclear MedicineMon–Fri 8:00 a.m.–4:00 p.m.
UltrasoundMon–Fri 8:00 a.m.–4:00 p.m.
MRIMon–Fri 8:00 a.m.–5:00 p.m.
MammographyMon–Fri 8:00 a.m.–5:00 p.m.
Bone DensitometryMon–Fri 8:00 a.m.–4:00 p.m.
Interventional RadiologyScheduled with referring/primary physician.
Radiology reports 718-883-2440
Mammogram / breast sonogram 718-883-4509

Appointments or films.

Other radiology exams 718-883-4415

Appointments or films.

The department currently reports a team that includes 10 board-certified radiologists. For outpatient imaging, bring valid photo identification and your clinic card. The hospital asks patients to tell the technologist before an exam if pregnancy is possible.

Pediatric care and newborn services

Queens Pediatric Clinic:
82-68 164th Street, Pavilion Building, First Floor, Suite P151.
New appointments: 718-883-3300.
Existing patients: 718-883-3301.

The Queens pediatric service provides routine primary care as well as pediatric specialty services. Current listed specialties include pediatric allergy, cardiology, endocrinology, gastroenterology, immunology, neurology, pulmonology/asthma, hematology and sickle-cell care.

Other pediatric services include routine checkups, immunizations, back-to-school and sports physicals, adolescent care, vision and hearing screening, integrated behavioral health, social-work assistance, telehealth and care for children with medical complexity.

Newborn and neonatal coverage

The hospital states that an experienced neonatologist is present in the hospital 24 hours a day for newborn emergencies. New York State also lists Queens Hospital Center as a Level 3 Perinatal Center and identifies neonatal intensive and intermediate care beds.

Women’s Health, maternity, labor and delivery

Women’s Health at Queens includes outpatient obstetrics and gynecology, prenatal care, pregnancy and childbirth care, gynecologic medical and surgical management, high-risk pregnancy services, antepartum testing, Labor and Delivery and postpartum services.

Women’s Health appointments 718-883-3244

The hospital states that its main and satellite OB-GYN clinics offer daytime, evening and weekend ambulatory services. Exact appointment sessions should be confirmed when booking.

Queens also publishes abortion-care availability on Wednesdays. Counseling about options and financial support is available through the same Women’s Health number, 718-883-3244.

Eye clinic location, timing and emergency eye care

Eye Clinic Pavilion Building, Room P452

Monday–Friday, 8:30 a.m.–5:00 p.m.

Phone: 718-883-3060

Emergency eye care 24/7 through the Emergency Department

Resident and attending ophthalmologists are listed as available for emergency eye care around the clock.

The clinic provides general eye care, diabetic eye screening and specialty care for corneal disease, retina, glaucoma, uveitis, neuro-ophthalmology, pediatric ophthalmology and strabismus.

The hospital asks first-time eye-clinic patients to arrive about 15 minutes early and warns that the full visit may take approximately 2½ hours. Pupil dilation alone can take 30–40 minutes, and additional testing can lengthen the visit.

Queens Hospital dental clinic

Dental hours Mon–Fri 8:30 a.m.–4:30 p.m.

After-hours dental calls are handled by pager according to the department.

Dental appointment line 347-507-3696

The Department of Dental Medicine treats children, adults and seniors. Published services include preventive and comprehensive general dentistry, restorative treatment, periodontal care, endodontic care, oral surgery, implants, dental emergencies and care for medically complex patients.

Dental residents provide care under supervision of general and specialty attending dentists. The current department page names Lucy Capobianco, DMD as Director of Service.

Cancer, diabetes and heart-care contacts

Queens Cancer Center

718-883-HOPE

The center provides comprehensive oncology care including chemotherapy, cancer screening and PET-CT-supported diagnosis/treatment planning.

Diabetes Center

718-883-3180

Diabetes assessment, education, nutrition, pump support, CGM and referral services. Located on the fourth floor of the Pavilion Building.

Cardiology

718-883-4515

Cardiac evaluation, stress tests, echocardiography, ambulatory monitoring, pacemaker services and electrophysiology consultation.

Queens Hospital visiting hours and visitor rules

The hospital’s current dedicated inpatient-visiting page permits very broad visitation on medical units, with exceptions for Behavioral Health and Mother/Baby.

General medical inpatient units: current hospital guidance permits visiting 24 hours a day, 7 days a week, including ICU, Step-Down and 5BW, subject to clinical and safety needs.

Behavioral Health visitation

The current dedicated visitor page says the Behavioral Health treatment team and family can coordinate flexible visitation for adult inpatient psychiatric units.

P5 Adult Inpatient Psychiatry 718-883-2232
N3 Adult Inpatient Psychiatry 718-883-2784
Why calling first matters: another official Queens FAQ still displays older fixed psychiatry visiting windows, while the dedicated current visitor page describes flexible coordinated visitation. For a psychiatric unit, call the unit before traveling.

Mother/Baby quiet time

The Mother/Baby Unit observes Quiet Time from 1:00 p.m. to 3:00 p.m.. During that period, visitation is restricted to the designated significant other.

Visitor help

For current unit-specific visitor guidance, call Patient Information at 718-883-2670. Infection-control or clinical restrictions can change on short notice.

Parking, driving directions, subway and bus access

Parking fee: the hospital’s current official page is titled “Map, Parking & Directions,” but it does not currently publish a visitor parking rate, garage price or validation fee. We therefore do not invent a parking charge from third-party parking websites. Call 718-883-3000 for current on-campus parking guidance.

Driving to the hospital

Long Island Expressway eastbound
Take the Kissena Boulevard exit, continue on the service road to 164th Street, turn right and proceed to the hospital.
Grand Central Parkway eastbound
Take the Parsons Boulevard exit, continue along the service road to 164th Street, turn left and proceed to the hospital.
Grand Central Parkway westbound
Take the 168th Street exit, follow the service road to 164th Street, then turn right toward the hospital.

Subway + bus

E or J train

Go to Jamaica Center / Parsons-Archer. From Jamaica Avenue and 160th Street, take the Q65 northbound to the hospital.

F train

Go to Parsons Boulevard station, then take the Q65 northbound from Parsons Boulevard and Hillside Avenue.

Bus routes listed by the hospital

  • Q65 along 164th Street to NYC Health + Hospitals/Queens.
  • Q25 / Q34 along Parsons Boulevard.
  • Q46 along Union Turnpike to 164th Street.
Local navigation tip: confirm the name of your building or clinic before leaving home. “Queens Hospital Center” is a campus, and specialty services may be in the Pavilion or another campus building rather than immediately inside the first doorway you see.

Queens Hospital Center Google Map

Main campus: 82-68 164th Street, Jamaica, NY 11432.

Map destination: NYC Health + Hospitals/Queens / Queens Hospital Center, 82-68 164th Street, Jamaica, New York 11432.

How to get Queens Hospital medical records

Patients have online, in-person and mail options. Radiology films can also be requested.

Fastest digital route: MyChart

NYC Health + Hospitals identifies MyChart as a convenient way for patients to request and access health information. An online authorization process is also available for records that require a formal release.

Request records in person

Health Information Management / Medical Records N Building · First Floor · Room N100

Bring appropriate identification. The hospital gives examples including a passport, birth certificate or driver’s license.

Mail a medical-record request

Queens Hospital’s patient FAQ instructs patients using its paper process to complete the form, have it notarized and mail it to:

Health Information Management Department
82-68 164th Street
Jamaica, NY 11432

Help with a records request

NYC Health + Hospitals’ medical-record service lists 866-390-7404 for help with hospital record requests, Monday through Friday, 8:00 a.m.–4:00 p.m. Eastern Time.

Need X-rays, MRI or other radiology films?

The health system states that radiology films can be requested through the medical-record process and Health Information Management will coordinate with Radiology. Queens also publishes direct film-request numbers:

  • Mammography or breast sonogram films: 718-883-4509.
  • Other radiology exam films: 718-883-4415.

Birth certificate

A New York City birth certificate is not obtained from the hospital medical-record office. The hospital directs patients to the New York City Department of Health and Mental Hygiene for NYC birth certificates.

Billing, insurance, self-pay and financial assistance

Billing Inquiry 844-692-4692

24/7 automated payment; live billing advisors Mon–Fri 9:00 a.m.–5:00 p.m.

Queens self-pay 718-883-4444
Financial counselor 844-692-4692 · Option 3

Insurance enrollment, estimates and financial-assistance help.

Why you may receive more than one bill

NYC Health + Hospitals explains that a hospital/facility bill can include the room, supplies, medications, equipment, diagnostic services and other facility-related charges. A physician or provider bill may be separate.

For Queens, the health system’s billing page lists NYC Health + Hospitals physician/provider billing at 844-692-4692 for applicable services and also lists Mount Sinai Faculty Practice Group Billing at 1-800-317-4409 for Queens. Always use the provider name and phone printed on your actual statement if your bill identifies a particular physician group.

Ways to pay

NYC Health + Hospitals supports payment through MyChart and by phone. The 24/7 automated phone system is available at 844-692-4692. Live Billing Inquiry Advisors are available Monday through Friday from 9:00 a.m. to 5:00 p.m.

Queens Hospital’s own FAQ also states that the hospital accepts cash, checks, debit and credit for in-person bill payment. Patients disputing a bill are advised to bring the bill and supporting documents and speak with a financial counselor.

Financial assistance

NYC Health + Hospitals provides sliding-fee financial assistance based on household size and income. Financial counselors can help with insurance coverage, reduced-fee programs, NYC Care and other options.

Call 844-692-4692 and select option 3. Ask for a financial counselor.
Explain your insurance and household situation. The counselor can review whether you may qualify for coverage or reduced fees.
Apply by phone, in person, MyChart or paper form. MyChart users can go to Billing and choose Financial Assistance.
Ask what documents are needed. Identity, income, address and insurance-related documentation may be requested depending on the application.

Does Queens Hospital accept my insurance?

Insurance participation can vary by insurance company, plan product, provider and service, so a static “accepted insurance” list can become misleading quickly. NYC Health + Hospitals maintains an insurance-search tool for current plan information.

If your insurance card lists a network or plan name, confirm both the hospital and the physician/provider participation before a non-emergency visit. For authorization-sensitive services such as imaging or procedures, ask whether prior authorization is required.

No insurance? Call 844-692-4692 and choose option 3. Financial counselors can help with available insurance programs, financial assistance, MetroPlusHealth and NYC Care eligibility.

Interpreter and language assistance

NYC Health + Hospitals currently states that qualified interpreters are available in more than 300 languages, 24 hours a day, seven days a week across its facilities. Telephone interpretation covers 350+ languages, and video interpretation is available in dozens of languages including American Sign Language.

If you prefer to discuss your care in a language other than English, tell the registration desk, nurse or clinical staff that you need a qualified interpreter. The service is intended to help patients understand appointments, consent, discharge instructions, medications, billing and other hospital communication.

Patient meals and hospital stay basics

NYC Health + Hospitals serves inpatient meals daily, with Food Service staff helping patients order meals at bedside. The system includes plant-based meal choices among its hospital menus.

Patients with dietary restrictions should follow the care team’s instructions rather than having visitors bring food without checking with the nurse.

What to do before visiting Queens Hospital

For an outpatient appointment

  • Confirm the date and appointment time.
  • Confirm the building, floor and room.
  • Bring photo identification.
  • Bring your insurance card if insured.
  • Bring referral/order information if required.
  • Bring a current medication list.
  • Ask how early the clinic wants you to arrive.
  • Ask about expected copay or self-pay amount.

For a specialist

  • Confirm whether a referral is required.
  • Ask whether prior test results must be sent first.
  • Verify your doctor’s name and clinic location.
  • Ask the doctor’s actual clinic day rather than assuming.
  • Confirm insurance authorization if necessary.
  • Ask for a cost estimate if uninsured or self-pay.

Useful “where do I go?” guide

Emergency
Go to the Emergency Department; open 24/7.
Pediatric clinic
Pavilion Building, First Floor, Suite P151.
Ophthalmology
Pavilion Building, Room P452.
Diabetes Center
Pavilion Building, fourth floor, northeast side of the campus.
Medical Records
N Building, first floor, Room N100.
Unsure of building
Call 718-883-3000 before arrival and ask for exact campus directions.

Which Queens Hospital number should you call?

I need an appointment
844-692-4692 or local scheduling at 718-883-3131.
I need a same-day primary-care visit
844-692-4692; same-day availability depends on capacity.
I need a specific doctor
Find the doctor first, then ask the clinic to confirm that physician’s current days and openings.
I need ER information
Adult: 718-883-3090; Pediatric: 718-883-3075.
I need psychiatric emergency information
718-883-3575.
I need my medical records
MyChart / HIM; request help: 866-390-7404.
I have a bill
844-692-4692 or Queens local billing 718-883-2545.
I cannot afford my bill
844-692-4692, option 3 for a financial counselor.
I am visiting a patient
Patient Information: 718-883-2670.
I have a patient-care concern
Patient Relations: 718-883-2058.

Queens General Hospital NY FAQs

Answers to common searches about Queens General Hospital, Queens Hospital Center and NYC Health + Hospitals/Queens.

1. What is Queens General Hospital called now?
Queens General Hospital is the historical name of the Jamaica hospital campus that became Queens Hospital Center. The current public name is NYC Health + Hospitals/Queens, while New York State identifies the licensed hospital as Queens Hospital Center.
2. What is the address of Queens General Hospital in New York?
The current NYC Health + Hospitals/Queens campus is at 82-68 164th Street, Jamaica, NY 11432.
3. What is the main phone number for Queens Hospital Center?
The main hospital information number is 718-883-3000. The centralized NYC Health + Hospitals appointment number is 844-692-4692, and Queens also lists a local appointment number of 718-883-3131.
4. Is Queens Hospital Emergency Room open 24 hours?
Yes. NYC Health + Hospitals/Queens states that its Emergency Department operates 24 hours a day, seven days a week. The adult emergency number is 718-883-3090 and pediatric emergency number is 718-883-3075.
5. How much does an ER visit at Queens Hospital cost?
There is no single universal ER price because cost depends on insurance, services and financial-assistance eligibility. Under NYC Health + Hospitals’ financial-assistance sliding fee schedule effective April 1, 2026, qualifying patients in the listed income bands have an ER visit fee ranging from $0 to $100. Those are assistance-program rates, not standard prices for every patient.
6. How do I make an appointment at Queens Hospital?
Call 844-692-4692 for NYC Health + Hospitals scheduling or 718-883-3131 for the local Queens appointment line. Existing patients may also use MyChart for eligible follow-up scheduling and account functions.
7. What are the visiting hours at Queens Hospital?
The current dedicated inpatient visitor page says visiting is permitted 24 hours a day, seven days a week on medical units including ICU and Step-Down, with exceptions and special rules for Behavioral Health and Mother/Baby. Mother/Baby Quiet Time is 1 p.m. to 3 p.m. Call 718-883-2670 for current unit-specific rules.
8. How do I get medical records from Queens Hospital?
Patients can use MyChart or the NYC Health + Hospitals medical-record request process. In person, Queens identifies its Health Information Management/Medical Records Department on the first floor of the N Building, Room N100. Records-request help is available at 866-390-7404 Monday through Friday, 8 a.m. to 4 p.m. Eastern Time.
9. How much is parking at Queens Hospital Center?
The current official Map, Parking & Directions page does not publish a visitor parking fee or garage price. Because parking arrangements and rates can change, call the hospital at 718-883-3000 for current parking instructions rather than relying on an unverified third-party price.
10. Can I see a specific doctor at Queens Hospital and find their working days?
You can search NYC Health + Hospitals’ provider directory and request a specific clinician, but the hospital does not publish a complete fixed weekly schedule for every Queens doctor. Call the relevant clinic or 844-692-4692 and ask which days that physician is currently seeing patients at the Queens campus and what appointment times are available.

Official information checked for this guide

The practical facts above were extracted from current NYC Health + Hospitals pages, specialty-department pages, the 2026 financial-assistance fee schedule and the New York State Health Profile. Official links below are provided mainly for actions, forms and final verification rather than as substitutes for the information in this guide.

Information reviewed August 20, 2026. Hospital schedules, individual physician availability, insurance participation, visitor restrictions, financial-assistance eligibility and parking arrangements can change. Where the hospital does not publicly state an exact fee or schedule, this guide intentionally does not invent one.