Pih Health Whittier Hospital Emergency Room & ER Info

by
Whittier, California ER guide · Verified August 2026

PIH Health Whittier Hospital ER: 24-hour emergency care, address, doctors, costs and patient information

PIH Health Whittier Hospital is a 523-bed licensed general acute-care hospital at 12401 Washington Blvd., Whittier, CA 90602. The hospital’s main telephone number is 562-698-0811.

California’s current 2026 hospital-license record lists PIH Health Whittier as an open general acute-care hospital with Basic Emergency services. The Emergency Department operates around the clock and accepts walk-in emergency patients.

This guide is ER-focused: it explains when to use the emergency room rather than urgent care, what happens after arrival, current wait-time information, doctor availability, possible ER charges, parking, medical records, billing, financial assistance and the hospital services available if an emergency patient needs admission.

ER: Open 24/7 Main: 562-698-0811 523 licensed beds Emergency service: Basic Whittier, California
Life-threatening emergency? Call 911. PIH Health specifically recommends emergency-room care for symptoms such as chest pain, stroke symptoms, severe breathing problems, major bleeding, serious burns, broken bones, poisoning, major allergic reactions and significant head or other major injuries.
Current ER wait-time status: PIH Health currently states that its online wait-time system is not functioning and that it cannot provide estimated wait times. Do not rely on an old search result, review site or unofficial “live wait time” for this ER.
Hospital / ER address 12401 Washington Blvd.

Whittier, CA 90602

Main hospital phone 562-698-0811

Hospital and ER routing.

Emergency hours 24 hours / 7 days

Walk-in emergency care.

TDD 562-696-9267

PIH Health published TDD number.

Start here: should you use the PIH Whittier ER?

Use the Emergency Department for potentially serious or life-threatening conditions; use urgent care for less serious problems when it is medically appropriate.

Chest pain / possible heart attack
ER / 911. Do not wait for urgent care or a routine doctor’s appointment.
Stroke symptoms
Call 911. Sudden facial droop, arm weakness, speech difficulty or another possible stroke symptom requires immediate emergency evaluation.
Severe breathing trouble
ER / 911. Severe respiratory distress can deteriorate quickly.
Major injury / head injury
Emergency Department. PIH lists major injuries, particularly head injuries, among reasons to choose the ER.
Serious burn / poisoning
Emergency Department. Call 911 or Poison Control when appropriate to the situation.
Minor sprain / strain
Urgent care may be appropriate when there are no emergency warning signs.
Cold / flu / earache
PIH recommends urgent care for many routine illnesses rather than the hospital ER.
Minor cut or rash
Urgent care may be faster and less expensive when the injury is minor and stable.

PIH Health Whittier Hospital Emergency Room hours and location

The hospital Emergency Department is available every day, including nights, weekends and holidays.

ER hours Open 24/7

Monday through Sunday, 24 hours per day.

ER address 12401 Washington Blvd.

Whittier, CA 90602

Hospital phone 562-698-0811

Use the main line when you need hospital routing.

Do you need an ER appointment?

No. Emergency Department care is walk-in care. You do not schedule an ordinary appointment before coming to the ER.

If the situation is life-threatening, call 911 rather than driving yourself or waiting for a telephone callback.

What does “Basic Emergency” mean?

California HCAI currently licenses PIH Health Whittier Hospital as a general acute-care hospital with Emergency – Basic service. This is the state’s facility service-level designation; it does not mean the ER treats only minor problems.

The hospital has inpatient, intensive-care, newborn intensive-care, perinatal, rehabilitation and skilled-nursing licensed capacity in addition to general acute-care beds, allowing emergency patients who need additional hospital care to be admitted or routed to an appropriate service.

PIH Health Whittier ER wait time: what is available right now?

A live wait time would be useful, but publishing an inaccurate number can be harmful.

As of this August 2026 fact check, PIH Health says: its wait-time system is not functioning and it cannot provide estimated wait times.

Why your ER wait can change

Emergency Departments do not simply work through patients in order of arrival. Triage staff assess urgency, and a patient with a time-critical problem may be taken back ahead of someone who arrived earlier with a less urgent condition.

  • Arrival volume changes by hour.
  • Ambulance arrivals can change demand quickly.
  • Critical patients receive priority.
  • Laboratory and imaging requirements affect total visit time.
  • Hospital-bed availability may affect patients who need admission.
  • Specialist consultations can add time.
Do not delay emergency care because a wait seems long. If you believe the condition may be life-threatening, seek emergency care or call 911.

What happens when you arrive at the PIH Health Whittier ER?

The exact workflow depends on your medical condition, but most emergency visits involve several common steps.

Check in and describe the reason for the visit. Give staff the clearest possible description of the emergency and when symptoms started.
Triage assessment. A clinician evaluates how urgently you need care. Tell them immediately about chest pain, stroke symptoms, severe breathing difficulty, pregnancy, major bleeding, allergies or rapidly worsening symptoms.
Registration and insurance information. Registration staff may collect identification, contact information and insurance details when doing so does not interfere with emergency evaluation.
Medical examination. The on-duty emergency clinician evaluates you and orders tests or treatments when needed.
Testing and treatment. Depending on the problem, care may include blood tests, imaging, medication, monitoring, procedures or specialty consultation.
Discharge, observation, transfer or admission. The clinical team determines what happens next according to your condition.

What should you bring if you can do so safely?

  • Photo identification.
  • Insurance card, if available.
  • Medication list.
  • Known drug-allergy information.
  • Relevant medical history.
  • Contact details for your regular doctor or specialist.
  • Advance directive or healthcare-agent information when relevant.

Do not delay an emergency to collect documents.

PIH Health Whittier ER doctors and physician schedules

Emergency physician staffing works differently from a scheduled specialty clinic.

PIH Health does not publish a dependable public day-by-day ER physician roster. You should not assume a doctor is working today because another website shows “8 a.m.–5 p.m.” Those hours are often directory or administrative hours—not Emergency Department shift hours.

Emergency medicine physicians currently associated with PIH Health Whittier

Current physician-directory sources continue to associate several Emergency Medicine physicians with the Whittier hospital, including:

Physician Specialty Current association ER shift / timing
Kevin Andruss, MD Emergency Medicine Listed with PIH Health Whittier Hospital Today’s ER shift is not publicly published
Michael Lee, MD Emergency Medicine Listed with PIH Health Whittier Hospital Today’s ER shift is not publicly published
Elizabeth Ferreira, MD Emergency Medicine Listed with PIH Health Whittier Hospital Today’s ER shift is not publicly published
Ignacio Zarate, MD Emergency Medicine Listed with PIH Health Whittier Hospital Today’s ER shift is not publicly published
Parag Paranjpe, MD Emergency Medicine Listed with PIH Health Whittier Hospital Today’s ER shift is not publicly published
Steven Chin, MD Emergency Medicine Listed with PIH Health Whittier Hospital Today’s ER shift is not publicly published
Important: the names above are useful for understanding physicians associated with Emergency Medicine at the hospital, but they are not a promise that any particular doctor will be on duty when you arrive. PIH Health does not publish a live public ER physician rota.

Can you choose your ER doctor?

Emergency patients are normally assigned to the on-duty emergency clinician based on staffing and clinical workflow. The ER is not scheduled like a routine office visit, so patients generally should not expect to book a named emergency physician.

How to find a PIH doctor for follow-up care

PIH Health’s Customer Care Center can connect patients with PIH Health physicians and services:

562-947-8478 Ext. 82199

Monday-Friday, 8:30 a.m.–4:30 p.m.

Stroke, intensive care and hospital admission after the ER

PIH Health Whittier has hospital services for patients who need continued acute or critical care after emergency evaluation.

Current licensed hospital capacity

Licensed service Beds
General acute-care / unspecified acute beds 357
Adult intensive care 48
Intensive Care Newborn Nursery 34
Perinatal 32
Rehabilitation Center 17
Skilled Nursing 35
Total licensed beds 523

California’s current license is effective from January 1 through December 31, 2026.

Stroke care

PIH Health’s 2026 stroke-quality announcement names Adrian Burgos, MD as medical director of the PIH Health Stroke Program. The hospital received the American Heart Association’s 2026 Get With The Guidelines – Stroke Gold Plus recognition along with additional stroke-performance recognition.

Possible stroke? Do not call a doctor’s office for a future appointment. Call 911 immediately for sudden facial drooping, arm weakness, difficulty speaking or other acute neurological symptoms.

PIH Whittier ER vs urgent care: which is appropriate?

PIH Health specifically describes urgent care as faster and more cost-effective for many non-serious problems.

Problem ER? Urgent care?
Chest pain / heart attack symptoms Yes No
Stroke symptoms Yes / call 911 No
Severe breathing problems Yes No
Major bleeding / major injury Yes No
Serious burn / poisoning Yes No
Cold / flu symptoms Usually not necessary Often appropriate
Earache Usually not necessary Often appropriate
Mild asthma flare Depends on severity PIH lists mild flares for urgent care
Minor cut Usually not necessary Often appropriate
Sprain / strain Depends on severity Often appropriate
Rash Unless severe/allergic emergency Often appropriate

PIH Health Urgent Care Center – Whittier

15733 Whittier Blvd.
Whittier, CA 90603

Phone: 562-947-7754
Hours: 10 a.m.–8 p.m. every day

PIH urgent care can evaluate many routine illnesses and minor injuries and can perform basic testing, X-rays and prescribe medication when appropriate.

PIH Health Whittier ER fees, doctor charges and price estimates

PIH does not publish one flat emergency-room price because an ER visit can involve very different levels of care.

Why there is no single ER fee

The total can vary based on:

  • Emergency evaluation level.
  • Laboratory testing.
  • X-ray, CT, ultrasound or other imaging.
  • Medications.
  • Procedures.
  • Specialist consultations.
  • Observation.
  • Surgery.
  • Hospital admission.
  • Insurance network and benefits.

Emergency physician fee

Do not assume a hospital charge includes every professional fee. Emergency care can involve hospital services and professional services, and your insurance Explanation of Benefits or final statements should be reviewed carefully to understand each charge.

Never postpone emergency treatment while shopping for a price. A planned-care estimator cannot predict exactly what an emergency patient will need.

PIH Health self-service price estimator

PIH Health provides a self-service estimator for select procedures at each PIH Health hospital.

For Whittier Hospital, PIH also publishes:

  • Charge Description Master data.
  • DRG Average Billed data.
  • Hospital Payer Payment information.
Hospital charge files are useful for transparency but should not be treated as a guaranteed patient bill. What you owe depends on the care you actually receive and your coverage or financial-assistance eligibility.
PIH Whittier price estimator & charge files

Insurance and emergency care at PIH Health Whittier

PIH Health participates with multiple commercial and government health plans, but individual products and provider participation can change. A carrier name alone does not prove that every physician or service is in network.

For planned care, verify

  • Whether PIH Health Whittier Hospital is in network.
  • Whether the individual physician is in network.
  • Your ER copay or coinsurance.
  • Your remaining deductible.
  • Whether physician professional services use a separate network.
Emergency symptoms come first. Do not delay a life-threatening emergency while trying to verify insurance-network details.

Financial assistance and payment options

PIH Health maintains hospital-specific financial-assistance applications for Whittier patients who cannot pay some or all of an eligible bill.

PIH Health Financial Assistance

PIH’s current financial-assistance page provides separate English and Spanish applications for PIH Health Whittier Hospital, along with its Financial Assistance Policy, Self-Pay Policy and plain-language policy summary.

Do not ignore a hospital bill you cannot afford. Contact PIH Health and ask about a Financial Assistance Application.
Complete the Whittier Hospital application. Use the current hospital-specific form rather than an old downloaded copy.
Provide requested financial information. Eligibility is determined under PIH’s current policy.
Ask about payment arrangements if a balance remains. PIH also offers a separate hospital financing option.

0% hospital financing option

PIH Health hospitals currently partner with Commerce Bank for an external line-of-credit program for hospital patients.

Interest 0%

No interest under the hospital financing program.

Credit check None

PIH says enrollment does not affect the person’s credit rating.

Terms 12–48 months

12, 24, 36 or 48 months depending on the balance.

PIH also states that the program has no setup fees or early-payoff penalties and can consolidate multiple eligible hospital accounts into one monthly payment.

This financing option is for eligible PIH Health hospital patients; PIH states it is not available for PIH Health Physicians patient balances.
Whittier financial assistance Hospital financing options

Where to park for the PIH Health Whittier ER

The Whittier campus has on-site parking and accessible parking, but current publicly accessible PIH material does not show one dependable universal visitor-parking price.

Emergency patient

Navigate to 12401 Washington Blvd. and follow the campus Emergency signs rather than parking first and looking for the ER from a general medical-office building.

Accessible parking

Current hospital location data identifies accessible on-site parking.

Parking price: do not rely on old third-party parking rates. Current location data indicate paid on-site parking and other parking options, but PIH’s accessible current visitor page does not expose one universal dollar rate. Check posted signs when entering the lot or call 562-698-0811 before a planned visit.

Before parking for a non-ER appointment

The Whittier campus also includes medical office buildings and outpatient services. Confirm the building on your appointment paperwork so you do not park at the ER when your destination is a clinic elsewhere on campus.

PIH Health Whittier visitor information

Visiting rules can differ between the Emergency Department, ICU, NICU, maternity, general inpatient floors and other specialty areas.

PIH Health’s current patient-and-visitor page directs families to the Whittier Hospital location profile for current campus-specific visiting guidelines. Because the accessible hospital page does not currently expose a reliable universal Whittier visitor-hour schedule, this guide does not invent one.

Before visiting

  • Call 562-698-0811 for the current unit rule.
  • Ask whether the patient is permitted visitors.
  • Ask how many visitors may be at the bedside.
  • Ask about age restrictions for children.
  • Confirm ICU, NICU or maternity rules separately.
  • Do not visit when ill or contagious.

ER visitors

Emergency-room visitor access may be limited temporarily because of treatment, procedures, privacy, infection precautions, space or the patient’s clinical condition. Follow the direction of the emergency nursing team.

Hospital services available after emergency evaluation

If an ER patient requires additional care, PIH Health Whittier has a broad acute-care service base.

Emergency Medicine

24-hour emergency evaluation and stabilization.

Intensive Care

48 currently licensed adult intensive-care beds.

Stroke Care

Acute stroke evaluation, treatment and hospital stroke program.

Heart Care

Cardiovascular services within the PIH Health system.

Surgery

General and specialty surgical services, including robotic surgery capabilities.

Women’s Health

Perinatal, maternity and women’s health services.

NICU

34 licensed Intensive Care Newborn Nursery beds.

Orthopedics

Orthopedic evaluation, treatment and surgical care.

Digestive Health

Gastrointestinal and digestive-health services.

Cancer Care

Oncology and related cancer services in the PIH Health network.

Imaging

Diagnostic radiology and advanced imaging services.

Laboratory

Hospital laboratory support for inpatient, outpatient and emergency care.

Acute Rehabilitation

17 currently licensed rehabilitation-center beds.

Skilled Nursing

35 licensed skilled-nursing beds.

Pharmacy

Hospital and community pharmacy services.

Palliative & Hospice Support

PIH Health palliative-care and hospice resources.

Robotic surgery capability

PIH Health Whittier expanded robotic surgery capabilities with the da Vinci 5 surgical system. PIH has used robotic surgery for specialties including general surgery, urology, colorectal, thoracic and gynecologic procedures.

Current Barlow Respiratory Hospital note: if you are looking for the former Barlow Respiratory Hospital service located at the PIH Whittier campus, Barlow’s current location information states that service at PIH Whittier was suspended July 1, 2026. Confirm the current respiratory referral location before traveling.

How to request PIH Health Whittier ER and hospital records

Emergency Department documentation can be requested through PIH Health Health Information Management.

PIH Health Whittier Hospital — HIM

12401 Washington Blvd.
Whittier, CA 90602
Attn: HIM Department

Fax: 562-967-2908

Records you may request

  • Emergency/Urgent Care physician report.
  • History and physical.
  • Discharge summary.
  • Consultation report.
  • Operative report.
  • Anesthesia report.
  • Laboratory reports.
  • Pathology reports.
  • Radiology reports.
  • Newborn records.
  • Immunization records.
  • Therapy records.

How to request records

Complete the authorization. PIH provides authorization forms in multiple languages.
Clearly specify the ER date of service. If you only need the emergency visit, identify that date rather than requesting your entire lifetime chart.
Select the records needed. For example: emergency physician report, labs, radiology report or discharge instructions.
Submit to Health Information Management. PIH also supports an electronic record-request process.
A reasonable reproduction or processing fee may apply depending on the request and delivery method. PIH’s public webpage does not publish one fixed fee that applies to every records request.
PIH Health medical-record instructions

PIH Health patient portal: FollowMyHealth

After an ER or hospital visit, the PIH patient portal can be useful for accessing portions of your health information.

Results

View and print eligible test and laboratory results.

Visit summaries

View clinical summaries of eligible doctor visits or hospital stays.

Appointments

Make or request eligible appointments.

Prescriptions

Request eligible prescription renewals.

Secure messages

Communicate privately with participating physician offices.

Proxy access

Proxy accounts are available for children or dependent adults through the provider office.

FollowMyHealth support 562-967-2895

Monday-Friday, 7 a.m.–7 p.m.
Email: MyPIHHealth@PIHHealth.org

PIH Health patient portal

Pharmacy, radiology and hospital testing near the Whittier campus

Emergency patients receive ordered tests and medication through hospital departments; outpatient services may use nearby campus locations.

PIH Health Pharmacy

12462 Putnam St.
Whittier, CA 90602

Phone: 562-789-5412

Current location listings show weekday and weekend pharmacy service, but confirm same-day hours before making a special trip.

Radiology — Wells Medical Office Building

12462 Putnam St., Suite 101
Whittier, CA 90602

Phone: 562-906-5572

Outpatient imaging hours can differ from hospital Emergency Department imaging availability.

ER patient? Do not leave the Emergency Department to arrange outside testing. If the ER clinician orders imaging or lab work, the care team will direct you to the appropriate hospital department.

Patient support, spiritual care, accessibility and gift shop

Customer Care Center

562-947-8478 Ext. 82199

Monday-Friday, 8:30 a.m.–4:30 p.m.

Representatives help patients find information, solve problems and connect with PIH Health doctors and services.

Social work and accommodations

PIH Health states that social workers and spiritual-care staff support patients and families and that reasonable accommodations are made for individuals with special needs.

Spiritual Care

562-698-0811 Ext. 12500

PIH Health Whittier Spiritual Care published contact hours: 9 a.m.–5 p.m. daily.

Chaplains serve patients and families regardless of religion and can provide emotional support, prayer, spiritual resources, help contacting a faith leader and support with grief or difficult healthcare decisions.

Additional support numbers

  • Hospice Services: 562-947-3668
  • Palliative Care Services: 562-967-2773
  • TDD: 562-696-9267

The Shops at PIH Health Whittier Hospital

The hospital gift shop is inside PIH Health Whittier Hospital across from Tres Habaneros on the hallway connecting the front entrance area toward the Ed L. Shannon Tower.

Gift Shop 562-698-0811 Ext. 12428

Items include gifts, snacks, beverages, flowers, greeting cards and other visitor essentials. Hospital volunteers can help deliver eligible gifts to patients.

PIH Health Whittier Hospital phone directory

Save the number you are most likely to need after an emergency visit.

Main Hospital / ER routing
562-698-0811
TDD
562-696-9267
Customer Care Center
Mon-Fri 8:30 a.m.–4:30 p.m.
562-947-8478 Ext. 82199
FollowMyHealth support
Mon-Fri 7 a.m.–7 p.m.
562-967-2895
PIH Health Urgent Care – Whittier
562-947-7754
Medical Records fax
562-967-2908
Spiritual Care
9 a.m.–5 p.m. daily
562-698-0811 Ext. 12500
Palliative Care
562-967-2773
Hospice Services
562-947-3668
Gift Shop
562-698-0811 Ext. 12428
PIH Health Pharmacy
562-789-5412
Radiology — Wells Medical Office Building
562-906-5572

PIH Health Whittier Hospital Emergency Room Google Map

This map points to the main PIH Health Whittier Hospital campus. Follow Emergency Department signs once you enter the property.

Hospital / Emergency Department: 12401 Washington Blvd., Whittier, CA 90602. In a life-threatening emergency, call 911 rather than relying only on driving directions.
Open driving directions

Before you leave for the PIH Whittier ER

Emergency patient checklist

  • Call 911 if the condition is life-threatening.
  • Use 12401 Washington Blvd., Whittier.
  • Follow Emergency signs after entering campus.
  • Do not depend on an online wait-time number.
  • Bring medication/allergy information if immediately available.
  • Bring ID and insurance card if doing so causes no delay.
  • Tell triage staff immediately if symptoms worsen.

Family / visitor checklist

  • Call the hospital before a planned visit for current unit rules.
  • Follow posted parking-rate signage.
  • Do not block emergency drop-off areas.
  • Bring a phone charger for a potentially long stay.
  • Keep the patient’s medication and allergy information available.
  • Respect ER privacy and staff instructions about bedside visitors.
  • Use FollowMyHealth after discharge for eligible records/results.

PIH Health Whittier Hospital ER FAQs

Answers to common questions about emergency care at the Whittier hospital.

1. Is the PIH Health Whittier Hospital Emergency Room open 24 hours?
Yes. PIH Health Whittier Hospital provides Emergency Department care 24 hours a day, seven days a week. The hospital and ER are at 12401 Washington Blvd., Whittier, CA 90602. Call 911 for a life-threatening emergency.
2. What is the PIH Health Whittier Hospital ER phone number?
The hospital’s main telephone number is 562-698-0811 and can be used for hospital and Emergency Department routing. The published TDD number is 562-696-9267.
3. What is the current PIH Health Whittier ER wait time?
PIH Health currently states that its wait-time system is not functioning and it cannot provide estimated wait times. Emergency patients are triaged according to medical urgency, so actual waiting time can change quickly.
4. Can I make an appointment for the PIH Whittier Emergency Room?
No routine appointment is required for Emergency Department care. ER patients are evaluated as walk-ins and triaged according to medical need. For a life-threatening condition, call 911.
5. How much does the PIH Health Whittier ER cost?
PIH Health does not publish one flat ER fee. The final cost depends on the emergency evaluation and any testing, imaging, medication, procedures, professional services, observation or admission that is required. PIH provides a price estimator for select planned procedures and hospital price-transparency files.
6. Which doctors work in the PIH Health Whittier Emergency Room?
Current physician directories associate Emergency Medicine doctors including Kevin Andruss, MD; Michael Lee, MD; Elizabeth Ferreira, MD; Ignacio Zarate, MD; Parag Paranjpe, MD; and Steven Chin, MD with PIH Health Whittier Hospital. PIH does not publish a live physician-by-shift roster, so these names should not be interpreted as the doctors who are on duty at a particular time.
7. Should I go to PIH urgent care instead of the Whittier ER?
PIH recommends the ER for serious conditions such as chest pain, stroke symptoms, severe breathing problems, major bleeding, serious burns, poisoning, major allergic reactions and significant injuries. Urgent care can be appropriate for less serious problems including colds, flu, earaches, minor cuts, sprains, strains and rashes. PIH Health Urgent Care Center – Whittier is open 10 a.m. to 8 p.m. daily.
8. How do I get my PIH Health Whittier ER medical records?
Medical records can be requested through PIH Health Health Information Management. For Whittier Hospital, requests may be sent to the HIM Department at 12401 Washington Blvd., Whittier, CA 90602; the published fax number is 562-967-2908. PIH also supports electronic record requests.
9. Does PIH Health Whittier offer financial assistance for an ER bill?
Yes. PIH Health provides a Whittier Hospital Financial Assistance Application and publishes financial-assistance, self-pay and plain-language policies. Hospital patients may also qualify for a separate 0% financing program with 12-, 24-, 36- or 48-month terms depending on the balance.
10. Is PIH Health Whittier Hospital a trauma center?
California HCAI’s current 2026 facility record lists PIH Health Whittier as a general acute-care hospital with an Emergency – Basic service designation. This guide does not label it as a trauma center without a current official trauma designation. For major trauma, call 911 so EMS can determine the appropriate receiving facility.

Official information used for this guide

This article was built from current PIH Health patient, emergency, pricing, financial, portal and support resources plus California HCAI’s current 2026 hospital-license information. The useful operational facts are included in the guide itself; links below are mainly for completing actions or checking future changes.