Pih Health Hospital Downey: Address, Phone & Patient Info

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Hospital Guide · Downey CA · Address, Phone & Patient Info

PIH Health Hospital Downey address, phone numbers, ER access, appointments, patient portal, records, billing, visitors, parking, and map

PIH Health Hospital Downey is a general acute care hospital at 11500 Brookshire Avenue, Downey, CA 90241. The main hospital phone number is (562) 904-5000.

Use this guide for emergency-room routing, appointment planning, patient portal links, medical records, billing and financial assistance, insurance checks, visitor planning, parking, discharge pickup, and practical steps before visiting the Downey hospital campus.

Call Main: 562-904-5000 Emergency Dept: 562-904-5111 Official Location Page Map & Parking
Medical emergency? Call 911 or go to the nearest emergency department. Do not use a website article, email, portal message, or contact form for severe chest pain, stroke signs, major trauma, severe breathing trouble, seizure, loss of consciousness, heavy bleeding, poisoning, or any condition that may be life-threatening.
Hospital address 11500 Brookshire Ave.

Downey, CA 90241.

Main phone 562-904-5000

Use for hospital routing, departments, patient information, and general questions.

Emergency department 562-904-5111

Use for non-911 ER department routing. Call 911 for active emergencies.

Facility type General Acute Care

California HCAI lists the facility as a general acute care hospital.

Licensed beds 199

HCAI lists PIH Health Hospital Downey with 199 licensed beds.

Patient tools Portal + Records

Use PIH patient resources for portal access, medical records, billing, insurance, and visitor information.

About PIH Health Hospital Downey

A practical patient and visitor guide for the Downey, California hospital campus.

PIH Health Hospital Downey is part of the PIH Health system serving communities across the Los Angeles County, Orange County, and San Gabriel Valley region. The hospital is listed by California HCAI as an open general acute care hospital with Basic emergency room service level.

Because PIH Health operates multiple hospitals, medical offices, urgent care centers, and physician practices, confirm the exact facility before driving, requesting records, checking a patient room, paying a bill, or scheduling care. This page focuses on PIH Health Hospital Downey at 11500 Brookshire Avenue.

Disambiguation note: Do not confuse PIH Health Hospital Downey with PIH Health Whittier Hospital, PIH Health Good Samaritan Hospital in downtown Los Angeles, PIH Health Physicians offices, or PIH urgent care locations. Your bill, appointment, doctor, records, and visitor instructions may depend on the exact location.

PIH Health Hospital Downey phone numbers and contact routing

Use the main line when you do not know the right department. Call 911 for active emergencies.

Department or need Phone Best use
Emergency 911 Life-threatening symptoms, stroke signs, severe chest pain, major injury, unsafe transport, seizure, severe allergic reaction, heavy bleeding, poisoning, or loss of consciousness.
Main hospital line 562-904-5000 Main hospital routing, patient information, department connection, admissions, discharge questions, and general hospital help.
Emergency Department line 562-904-5111 Non-911 ER department routing. Use 911 for active emergencies or unsafe transport.
PIH Health Customer Care Center 562-947-8478 Ext. 82199 Help finding PIH Health doctors, services, patient resources, departments, and general information during posted customer-care hours.
PIH Health system line 562-698-0811 General PIH Health system routing when hospital-specific information is unclear.
TDD / hearing impaired 562-696-9267 Hearing-impaired communication route listed by PIH Health patient resources.
Physician referral 562-904-4444 Doctor or specialist referral help when listed through local public facility resources.
Call preparation tip: Have the patient’s full legal name, date of birth, hospital location, room number if known, doctor name, appointment date, insurance card, account number, or medical-record request number ready before calling.

Emergency room and urgent medical guidance

PIH Health Hospital Downey is listed with emergency room service. Use emergency care immediately for serious symptoms.

Call 911
Call 911 for chest pain, stroke signs, severe breathing trouble, major trauma, seizure, loss of consciousness, severe allergic reaction, heavy bleeding, poisoning, or when driving is unsafe.
ER phone
For non-911 emergency department routing, use 562-904-5111. This number is not a replacement for 911.
Bring if possible
Photo ID, insurance card, medication list, allergies, recent discharge papers, advance directive, emergency contact, and current doctor names.
Triage first
Emergency departments treat the most urgent patients first. A patient who arrives later may be seen earlier if their condition is more severe.
After ER care
You may be discharged, admitted, observed, transferred, sent for imaging or labs, or asked to follow up with a PIH Health physician or outside provider.
Do not delay care: Online pages, wait-time estimates, portal messages, and phone directories cannot decide whether symptoms are safe to wait. When symptoms are serious, call 911 or seek emergency care.

How to request appointments and scheduled care

Hospital services, physician visits, imaging, tests, surgery, therapy, and follow-ups may use different scheduling routes.

Decide whether your need is emergency, urgent, or routine. Use 911 or the ER for emergency symptoms. Use appointment tools for routine physician visits, imaging, procedures, follow-ups, therapy, and non-emergency care.
Use PIH Health appointment resources. Open the official appointment page, patient portal, or doctor-search tool to find the right PIH Health scheduling path.
Confirm the exact location. Your appointment may be at PIH Health Hospital Downey, a Downey medical office, Whittier Hospital, Good Samaritan Hospital, urgent care, imaging, or another outpatient site.
Ask about referrals and prior authorization. Some specialists, imaging tests, surgeries, therapies, and insurance plans require a referral, order, authorization, or records before scheduling.
Prepare your medical details. Gather medications, allergies, symptoms, diagnosis history, lab results, imaging reports, discharge papers, insurance card, and preferred pharmacy.
Ask about preparation instructions. Surgery, imaging, labs, sleep studies, procedures, and therapy may require fasting, medication holds, driver arrangements, arrival time, or pre-registration.
Use the portal for non-urgent tasks. Patient portal tools may help with results, appointments, messages, bills, and records. Do not use portal messages for urgent symptoms.

Hospital services and care areas to verify

PIH Health has a larger hospital and physician network. Confirm which services are available at the Downey campus before arrival.

Care area What it may help with Patient planning tip
Emergency care Emergency evaluation, stabilization, imaging, labs, urgent treatment, and admission or transfer when needed. Call 911 for severe symptoms or unsafe transport.
Primary and specialty referrals Connecting patients with PIH Health Physicians and specialists across the network. Use doctor search or physician referral and confirm the office address.
Heart and vascular care Cardiology, heart testing, monitoring, vascular concerns, and follow-up care depending on service availability. Bring cardiac history, medication list, prior EKG, echo, stress test, and cardiology notes.
Orthopedics Bone, joint, injury, surgery, rehabilitation, and orthopedic follow-up routing. Bring imaging, injury date, surgery history, brace information, and physical therapy notes.
Digestive health GI symptoms, procedures, referrals, and digestive-condition care within the PIH Health network. Ask about fasting, bowel prep, sedation, driver requirements, and insurance authorization.
Cancer care Oncology referrals, testing, imaging, treatment coordination, and supportive care depending on location. Bring pathology, imaging, biopsy reports, medication list, and prior oncology notes.
Imaging and diagnostics X-ray, CT, MRI, ultrasound, lab-related routing, and diagnostic support when ordered. Confirm order, authorization, fasting, contrast instructions, and whether you need reports or image copies.
Surgery and procedures Scheduled surgical care, pre-op testing, anesthesia, recovery, discharge planning, and post-op instructions. Ask about arrival time, medication instructions, fasting, driver requirements, and expected discharge plan.
Rehabilitation and therapy Physical, occupational, speech, and post-hospital recovery support depending on service availability. Bring therapy orders, prior notes, mobility equipment, and insurance authorization details.
Women’s health Women’s health services may be available through PIH Health hospital or physician-network routing. Call before assuming a specific service is offered at the Downey campus because women’s services vary by location.
Service-location warning: PIH Health services can be hospital-based, physician-office-based, urgent-care-based, or offered at another PIH location. Confirm the exact site, entrance, department, and appointment time before driving.

Doctors, specialists, referrals, and follow-up care

Use the official PIH Health doctor search and referral resources for current provider availability.

Find a PIH Health doctor

Use the official Find a Doctor tool to search by specialty, condition, provider name, location, language, and scheduling availability.

Confirm hospital affiliation

A doctor may see patients at an office, clinic, urgent care, hospital, or multiple sites. Confirm whether your appointment is actually at Downey Hospital.

Ask about insurance and authorization

Before scheduled care, ask your health plan whether the hospital, physician, lab, imaging, anesthesia, and procedure are covered.

Bring prior records

Specialists often need lab results, imaging, operative notes, discharge summaries, medication lists, and referral notes before the visit.

PIH Health patient portal

Use patient portal tools for routine online tasks, not emergencies.

Use portal for
Eligible appointments, results, visit summaries, non-urgent messages, bill viewing, payment tools, records access, and care-team communication when available.
Do not use for
Chest pain, stroke symptoms, severe breathing trouble, severe allergic reaction, heavy bleeding, trauma, seizure, or any urgent symptom.
Account help
If login or access fails, use PIH Health patient resources or Customer Care to find the right support route.
Proxy access
For children, dependents, caregivers, or family access, ask PIH Health about portal proxy rules and required authorization.
Records limits
Some records may require a formal medical-record request even if summary information appears in the portal.
Portal tip: Keep your email, mobile number, emergency contact, pharmacy, insurance, and preferred communication method updated before scheduled care.

Medical records, release forms, imaging, and itemized billing records

Use the official medical-record process when you need records for another doctor, insurance, legal paperwork, school, work, disability, travel, billing review, or continued care.

Record need Best route What to prepare
Hospital medical records Use PIH Health medical-record instructions or the online records request portal and select PIH Health Downey Hospital. Patient name, date of birth, visit date, facility, records requested, recipient, signature, and identification.
Discharge summary Request a discharge summary for the specific admission or ER visit. Admission or service date, doctor name, and receiving provider details.
Emergency or urgent care report Request the Emergency/Urgent Care Physician Report if available for the visit. ER visit date, reason for visit, and whether another provider needs the record.
Lab or pathology reports Request laboratory reports or pathology reports by date range. Test date, ordering provider, and whether all results or a specific result is needed.
Radiology reports or images Ask whether you need the report, actual images, or both. Imaging type, exam date, body part, ordering physician, and receiving doctor.
Operative or anesthesia records Request operative report and anesthesia records for surgery or procedure dates. Procedure date, surgeon, procedure name, and recipient details.
Itemized billing Use medical-record/itemized billing request options or billing customer service. Account number, service date, insurance explanation of benefits, and bill copy.
Records request note: The PIH Health medical-record request portal asks you to select the facility before continuing. Choose PIH Health – Downey Hospital when the records are from the Downey hospital visit.

Billing, online bill pay, estimates, charity care, and financial assistance

Hospital billing can include hospital charges and separate bills from physicians or professional service groups.

Billing need Official route What to ask
Pay a bill Use PIH Health Pay Your Bill resources or the payment link on your statement. Confirm account number, service date, facility, balance, insurance payment, and payment confirmation.
Price estimate Use PIH Health’s self-service price estimator for select procedures. Whether the estimate includes hospital-only charges or also physician, anesthesia, radiology, pathology, and lab fees.
CMS hospital pricing files Use the Downey Hospital charge files on PIH Health’s price-estimation page. How to interpret Charge Description Master, DRG average billed, and hospital payer payment files.
Financial assistance Use PIH Health billing and financial assistance resources, and review the California HCAI fair-pricing policy listing. Eligibility, application documents, income proof, decision timing, charity care, discount payment, and payment-plan options.
Itemized bill Request itemized billing through the appropriate billing or records route. Itemized charges, payments, adjustments, insurance denial, remaining balance, and separate provider bills.
Separate physician bill Contact the provider listed on the separate statement. Whether the bill is from an ER physician, radiologist, anesthesiologist, pathologist, surgeon, specialist, or other professional group.
Estimate warning: A hospital estimate may not include every professional charge. Emergency physicians, radiologists, anesthesiologists, pathologists, surgeons, labs, and outside specialists may bill separately.

Insurance, network status, referrals, and coverage checks

Before scheduled care, verify coverage with both PIH Health and your insurance plan.

Check hospital network status

Ask your health plan whether PIH Health Hospital Downey is in network for your exact plan, not only the insurance company name.

Check physician network status

A doctor or professional group may bill separately from the hospital and may have different network status.

Ask about authorization

Specialist visits, imaging, surgeries, procedures, therapy, and admissions may require prior authorization or a referral.

Know your cost share

Ask about deductible, copay, coinsurance, out-of-pocket maximum, observation status, facility fee, and emergency benefits.

Insurance call script: “Is PIH Health Hospital Downey at 11500 Brookshire Avenue in network for my plan? Is Dr. ____ in network? Does this service need referral, authorization, or a specific facility approval?”

Visitor information and patient-room planning

Hospital visitor rules can change by unit, infection-control level, patient condition, room type, time of day, and hospital policy updates.

Before visiting
Open the official PIH Health hospital visiting page and confirm rules for Downey Hospital before driving.
Call the unit
Call the main hospital line if the patient is in ER, ICU, observation, surgery, isolation, or a restricted department.
Bring ID
Hospitals commonly require visitor identification or check-in. Bring a valid photo ID and follow posted screening instructions.
Protect patients
Do not visit if you have fever, vomiting, diarrhea, flu-like symptoms, COVID symptoms, or another contagious illness.
Patient privacy
Staff may not disclose patient details unless privacy rules and patient preferences allow it.
Visitor safety note: Visitor access may be limited for clinical safety. Always follow nurse, security, infection-control, and unit instructions.

Parking, campus arrival, discharge pickup, and accessibility

Plan extra time for parking, wayfinding, check-in, elevators, registration, and department-specific entrances.

Arrival need What to confirm Practical tip
Emergency department ER entrance, drop-off route, visitor rules, and whether the patient should be transported by ambulance. Call 911 instead of driving if symptoms are severe or transport is unsafe.
Scheduled appointment Exact building, department, suite, check-in desk, arrival time, and parking instructions. PIH Health has hospital and outpatient locations; verify the address on your appointment reminder.
Surgery or procedure Pre-op check-in location, fasting instructions, responsible adult driver, valet/parking plan, and discharge pickup point. Ask for written instructions before the procedure date.
Patient visit Patient room, unit, visiting hours, allowed visitors, ID requirement, and isolation or ICU rules. Call the main line before driving if the patient moved units.
Accessibility Wheelchair access, interpreter need, TDD route, service animal rules, and assistance from entrance to unit. Call in advance if you need mobility support or communication accommodation.

PIH Health Hospital Downey map and address

Use this map for the Downey hospital campus on Brookshire Avenue.

PIH Health Hospital Downey
11500 Brookshire Avenue
Downey, CA 90241
Main: 562-904-5000
Emergency Department: 562-904-5111

Confirm your exact entrance, department, room, or outpatient location before arrival. Hospital campuses can have different routes for ER, surgery, imaging, admissions, visitors, and discharge pickup.

Before you go: patient and visitor checklist

Use this checklist for ER visits, scheduled appointments, surgery, imaging, inpatient stays, records requests, and billing calls.

Bring or confirm Why it matters Best timing
Photo ID and insurance card Needed for registration, billing, identity verification, and coverage review. Bring to every visit and have ready for phone calls.
Medication and allergy list Helps prevent medication errors and improves emergency or inpatient care. Bring names, doses, schedule, supplements, and last dose taken.
Referral or doctor order Specialty appointments, imaging, lab tests, therapy, and procedures may require an order. Confirm before scheduled care.
Prior records and imaging Helps doctors compare results and avoid repeat testing. Send records before specialist or procedure appointments when possible.
Arrival location PIH Health has multiple facilities and medical offices. Confirm exact address, entrance, department, suite, and check-in desk before leaving.
Visitor rules Rules may differ for ER, ICU, surgery, isolation, observation, and inpatient rooms. Check the same day when visiting a patient.
Billing or estimate questions Hospital charges and physician charges may be separate. Ask before scheduled care when possible, or call after receiving a statement.

Official source checklist for this PIH Health Downey guide

Use these official and government sources for final verification because hospital contacts, forms, visitor rules, estimates, insurance lists, and patient tools can change.

Source What it verifies When to use it
PIH Health Downey Hospital location profile Hospital-specific location information, campus resources, and Downey facility routing. Use first to confirm the current official hospital page.
PIH Health Patients & Visitors Medical records, pay bill, patient portal, hospital visiting information, insurance, patient safety, and customer-care routing. Use for general patient and visitor tasks.
PIH Health Appointments Appointment scheduling options and routine care access. Use for non-emergency appointment requests.
Find a Doctor Current physician, specialty, location, and appointment search information. Use for doctors and specialist referrals.
PIH Health Services PIH Health service categories and care-routing information across the network. Use to find the right service page and confirm location availability.
Medical Records Record request routing, release-of-information instructions, and patient access resources. Use for discharge summaries, lab reports, imaging reports, operative reports, and record transfers.
PIH medical records request portal Facility selection for PIH Health Downey Hospital, requested record types, authorization upload, review, and submission steps. Use when submitting an online records request.
Billing & Financial Assistance Bill payment, help paying a bill, financing options, and financial-assistance routing. Use for billing questions and payment help.
Price Estimation Tools Self-service estimator and PIH Health Downey Hospital charge, DRG, and payer-payment files. Use before scheduled care or when comparing hospital charges.
Insurance Information Health-plan participation guidance and the instruction to check with your plan for specific coverage details. Use before scheduled care and specialist appointments.
Hospital Visiting Information Current PIH Health hospital visitor rules and hospital-specific visitation guidance. Use before visiting any inpatient, ER, surgery, ICU, or restricted unit.
California HCAI hospital profile Address, HCAI ID, license type, facility status, emergency room service level, and licensed bed count. Use for government hospital-profile verification.
Independent guide notice: This website is not PIH Health, PIH Health Hospital Downey, a medical provider, an emergency service, an insurance company, a billing office, or a records custodian. Always confirm symptoms, appointments, records, visitor rules, bills, insurance, and medical decisions with official hospital staff or a licensed clinician.

PIH Health Hospital Downey FAQs

Common questions about address, phone, emergency care, appointments, doctors, patient portal, medical records, billing, insurance, visitor rules, parking, and patient planning.

1. What is the address of PIH Health Hospital Downey?
PIH Health Hospital Downey is located at 11500 Brookshire Avenue, Downey, CA 90241. Confirm the location before driving because PIH Health also has Whittier, Good Samaritan, physician-office, urgent care, and outpatient locations.
2. What is the main phone number for PIH Health Hospital Downey?
The main hospital phone number is 562-904-5000. Use it for general hospital routing, department connection, patient information, admissions, discharge questions, and location help.
3. What is the emergency department phone number?
The emergency department phone number listed through local public facility resources is 562-904-5111. This is not a substitute for 911. Call 911 for life-threatening symptoms or unsafe transport.
4. Is PIH Health Hospital Downey an acute care hospital?
Yes. California HCAI lists PIH Health Hospital Downey as a general acute care hospital with open facility status.
5. How many licensed beds does PIH Health Hospital Downey have?
California HCAI lists PIH Health Hospital Downey with 199 licensed beds. Bed availability for a patient on a specific day depends on hospital operations and clinical need.
6. How do I make an appointment with PIH Health?
Use the official PIH Health appointment page, patient portal, Find a Doctor tool, or Customer Care routing. For emergency symptoms, call 911 or go to the ER instead of requesting a routine appointment.
7. How do I request medical records from PIH Health Hospital Downey?
Use PIH Health medical-record instructions or the online records request portal. Select PIH Health – Downey Hospital, choose the records needed, upload authorization documents if required, and review the facility selection before submitting.
8. How do I pay a PIH Health Downey Hospital bill?
Use PIH Health Pay Your Bill resources or the instructions on your billing statement. If the bill is confusing, ask whether it is a hospital bill, physician bill, emergency physician bill, radiology bill, anesthesia bill, pathology bill, or another professional-service bill.
9. How do I check insurance coverage for PIH Health Downey?
Use PIH Health’s insurance information page as a starting point, then call your health plan to confirm the exact plan, facility, doctor, referral, authorization, deductible, copay, coinsurance, and out-of-pocket amount.
10. What should I bring before visiting PIH Health Hospital Downey?
Bring photo ID, insurance card, medication list, allergies, referral or order if scheduled, prior records, imaging, appointment details, visitor ID, and any billing or medical-record request number. Confirm the exact entrance and department before arrival.