Parkland Health & Hospital System: Contact & Patient Info

by
Dallas public hospital guide · Updated September 2026

Parkland Health Dallas phone numbers, ER, appointments, parking, map, MyChart, records, billing, financial help, and visitor information

Parkland Health & Hospital System, also known as Parkland Health, operates Parkland Memorial Hospital at 5200 Harry Hines Blvd., Dallas, TX 75235. The main hospital phone number is 214-590-8000.

This guide is built for patients, caregivers, and Dallas County residents who need practical help before calling, driving, parking, visiting, using MyChart, requesting records, paying a bill, applying for financial assistance, or deciding between emergency care, urgent care, nurse line, and appointment routes.

Call Parkland Appointments MyChart Help Official Contact Page
Emergency warning: If you have chest pain, stroke symptoms, severe breathing trouble, major trauma, uncontrolled bleeding, suicidal thoughts, severe allergic reaction, poisoning, sudden weakness, or any life-threatening emergency, call 911 or go to the nearest emergency room. Do not delay emergency care to check parking fees, insurance, estimates, or appointment availability.
Main hospital address 5200 Harry Hines Blvd.

Dallas, TX 75235. Use this for Parkland Memorial Hospital and the Emergency Department.

Main phone 214-590-8000

Use for the main hospital operator, general questions, inpatient routing, and ER connection.

Patient Access Center 214-266-4000

Use to make an appointment, find a doctor, or ask which Parkland care route fits your need.

Emergency Room Open 24/7

Parkland’s ER provides full-service emergency care 24 hours a day, seven days a week.

MyChart support 214-590-8324

24/7 eSupport line for MyChart signup, login help, video visits, and portal issues.

Medical records 214-590-5470

Health Information Management helps with written record requests and release questions.

Start here: choose the right Parkland route before you call or drive

Parkland has hospital, ER, urgent care, community clinics, MyChart, financial services, records, and nurse-line routes. Choosing correctly can save time and prevent wrong-location visits.

Your need Best action Prepare before you call or arrive
Life-threatening emergency Call 911 or go to the nearest ER. Parkland ER is at 5200 Harry Hines Blvd. and is open 24/7. Medication list, allergies, ID, insurance card, emergency contact, and recent discharge papers only if available without delay.
Make appointment or find doctor Call Patient Access Center at 214-266-4000. Symptoms, requested specialty, preferred location, insurance, Parkland Financial Assistance status, referral, and MyChart login if available.
Speak with a nurse Call the 24/7 Nurse Line at 214-266-8777 or 888-677-7890. Main symptom, start time, temperature, medications, pregnancy status if relevant, and whether symptoms are worsening.
Same-day acute care Call 214-590-0606 where same-day acute-care scheduling applies. Cough, sore throat, ear pain, STI exposure, minor illness details, and clinic preference if you already receive care at Parkland.
MyChart help Call 214-590-TECH or email mycharthelp@phhs.org. Username, email, patient name, date of birth, phone number, screenshot of issue, and device/browser details.
Medical records Call HIM at 214-590-5470 or submit the written medical-records request form. Photo ID, patient signature or legal authority, date range, record type, recipient, and delivery preference.
Bill, estimate, or financial help Call Patient Financial Services at 214-590-8831 or Billing Services at 214-590-4900. Account number, date of service, insurance card, EOB, household income documents, residency proof, and photo ID if applying for assistance.

Parkland Health Dallas phone numbers and contact routing

Use the most specific phone number when possible. It reduces transfers between the operator, Patient Access, MyChart support, financial services, records, pharmacy/provider line, and patient relations.

Department or need Official contact Use it for
Parkland Memorial Hospital 214-590-8000 Main hospital operator, general information, patient-room connection, department transfer, and ER routing.
Patient Access Center 214-266-4000 Make an appointment, find a doctor, or confirm the right Parkland clinic, specialty, or hospital service.
MyChart Support 214-590-8324 · mycharthelp@phhs.org MyChart sign-up, portal access, app issues, video visit help, and login problems. Support is listed as 24/7.
Patient Relations 469-419-0820 Concerns, complaints, compliments, communication problems, and unresolved care-experience issues.
Patient Financial Services 214-590-8831 Paying for services, financial counseling, Parkland Financial Assistance, estimates, and payment-support questions.
Billing Services 214-590-4900 Payment plans and billing-service questions after you receive a Parkland bill.
Nurse Line 214-266-8777 or 888-677-7890 24/7 nurse questions when symptoms are not immediately life-threatening.
Health Information Management 214-590-5470 Medical records, release forms, written authorization questions, and record-copy process.
Provider or pharmacist line 214-266-0600 Dedicated provider or pharmacist communication route.
Public information requests piarequest@phhs.org Texas Public Information Act or open-records requests, not personal medical-record requests.

Google map, campus address, parking areas, fees, valet, and arrival tips

Parkland’s main hospital is in Dallas Medical District. The hospital, ER, Tower Garage, ambulatory surgery lot, and Maple Avenue Garage have different addresses, so check the destination before leaving.

Parkland Memorial Hospital
5200 Harry Hines Blvd.
Dallas, TX 75235
Main: 214-590-8000

Use this map for the main hospital and ER campus. For clinics, surgery, WISH, or outpatient visits, follow the exact location listed in your appointment reminder.
Parking area Address and hours Fee and planning note
Tower Garage 2021 Medical District Drive, Dallas, TX 75235. Listed as open 24 hours a day, 7 days a week. Official fee tiers: 0–59 minutes free; 1 hour to 1 hour 59 minutes $1; 2 hours to 2 hours 59 minutes $2; 3 hours to 3 hours 59 minutes $3; 4 hours to 4 hours 59 minutes $4; 5 hours or longer $5; lost ticket $5.
Emergency Department Lot 5200 Harry Hines Blvd., Dallas, TX 75235, on Harry Hines next to the Emergency Department. Listed as 24/7. Uses the same listed tier style as the Tower Garage. Follow ER signs; do not delay emergency care to search for cheaper parking.
Simmons Ambulatory Surgery Center Lot 4900 Harry Hines Blvd., Dallas, TX 75235. Listed Monday through Friday, 6 a.m. to 6 p.m. Listed fee tiers begin with 0–59 minutes free and increase by hour up to 5 hours or longer. Use only if your appointment or surgery instructions direct you there.
Maple Avenue Garage 5143 Maple Ave., Dallas, TX 75235. Listed as open 24 hours a day, 7 days a week. Useful for some campus destinations. Confirm walking route and building entrance before choosing it for a time-sensitive appointment.
Valet service Listed at the main hospital entrance at 5200 Harry Hines Blvd. and at 5184 Tex Oak Ave. Confirm current valet hours and cost before relying on valet, especially for early, late, weekend, or holiday visits.
Parking tip: Save the clinic name, building name, parking location, appointment time, and return route in your phone. Parkland’s Medical District campus can be confusing if you only search “Parkland hospital” in a map app.

Appointments, same-day acute care, nurse line, and clinic routing

Parkland care can happen through the main hospital, specialty clinics, Community Oriented Primary Care clinics, urgent care, virtual care, MyChart, and nurse-line triage.

Decide whether symptoms are emergency-level. Chest pain, stroke signs, seizures, prolonged vomiting, severe abdominal pain, gastrointestinal bleeding, hypertensive emergency signs, major injuries, or suicidal thoughts should not wait for a routine appointment.
Call Patient Access for appointments. Call 214-266-4000 to make an appointment or find a doctor. Have your Parkland patient details, preferred clinic, symptoms, insurance, and financial-assistance status ready.
Use the Nurse Line for 24/7 non-emergency advice. Call 214-266-8777 or 888-677-7890 when you need health-related guidance and the situation does not require 911.
Ask about same-day acute care when you become ill. Parkland clinic guidance says same-day appointments may be available by calling 214-590-0606 for symptoms such as cough, runny nose, sore throat, ear pain, or STI exposure.
Use MyChart for routine online tasks. MyChart can help with non-urgent messages, appointment requests, check-in, test results, refill requests, and bill payment. Do not use MyChart for emergencies.
Confirm the destination before leaving. Parkland Memorial Hospital, Moody Outpatient Center, Ron J. Anderson Clinic, Simmons Ambulatory Surgery Center, WISH, and community health centers are different destinations.
Appointment call script: “I need help choosing the right Parkland location. My symptoms started __. I have insurance or assistance through __. I prefer __ location. Should I use a clinic appointment, same-day acute care, urgent care, MyChart, the nurse line, or the emergency room?”

Parkland Emergency Room, urgent care decision help, and when not to wait

Parkland’s ER is a full-service emergency department open 24/7. The ER entrance is located at the hospital and faces Harry Hines Boulevard.

ER address
Parkland Memorial Hospital, 5200 Harry Hines Blvd., Dallas, TX 75235.
ER phone
214-590-8000. Use 911 for life-threatening symptoms or unsafe transport.
ER hours
24 hours a day, seven days a week.
ER entrance
The ER entrance faces Harry Hines Boulevard. Use Parkland’s Emergency Department Lot or follow emergency signage.
Crisis help
If you have thoughts of hurting yourself or someone else, or are in crisis, call or text 988 for the Suicide & Crisis Lifeline.
Situation Use ER / 911 May fit nurse line, urgent care, same-day, or clinic route
Chest, breathing, or stroke symptoms Chest pain, severe shortness of breath, face droop, arm weakness, slurred speech, sudden confusion, or sudden severe neurologic symptoms. Mild ongoing symptoms without emergency warning signs may start with the Nurse Line or appointment route.
Injury or bleeding Major trauma, motor vehicle crash injury, uncontrolled bleeding, deep wound, severe burns, or serious fracture. Minor sprains, simple cuts, or stable non-severe injuries may fit urgent care if medically appropriate.
Digestive or abdominal symptoms Severe abdominal pain, gastrointestinal bleeding, prolonged vomiting, signs of dehydration, or fainting. Mild stomach upset, routine medication questions, or non-worsening symptoms may start with the nurse line or clinic.
Mental health crisis Suicidal thoughts, self-harm risk, violent behavior, severe agitation, or immediate danger. Stable follow-up therapy or medication management can use outpatient behavioral health routes.
Non-life-threatening illness Use ER if symptoms become severe, sudden, or unsafe. Cough, runny nose, sore throat, ear pain, or STI exposure may fit same-day acute care or clinic routing when stable.
Urgent Care Emergency Center note: Parkland’s official ER page says non-life-threatening medical attention may be routed to its Urgent Care Emergency Center. Ask about billing, location, and whether the service is treated as part of emergency services before choosing it for non-emergency care.

Parkland Health services, programs, and Dallas patient-care areas

Parkland is Dallas County’s public health system and offers hospital-based, emergency, specialty, outpatient, community-clinic, pharmacy, and support services.

Care area What it covers Patient planning note
Emergency care Full-service 24/7 emergency care at Parkland Memorial Hospital. Call 911 for life-threatening symptoms and use the ER entrance facing Harry Hines Boulevard.
Trauma Center Advanced trauma services for serious injuries and critical emergencies. For major injury, do not drive yourself; call 911 if transport is unsafe.
Burn Center Adult and pediatric burn care, survivor support, education, and specialized burn services. Severe burns require emergency care. Bring medication and allergy information if available.
Women and infants Women & Infants Specialty Health, pregnancy-related care, gynecology, childbirth, neonatal support, and related programs. Confirm whether your visit is at WISH, labor and delivery, a clinic, or another campus building.
Primary and community care Community clinics, preventive care, chronic disease management, sick visits, and Dallas County care access. Call Patient Access or use MyChart to confirm appointment options, clinic location, and same-day availability.
Specialty care Specialty services and programs such as stroke, cancer, orthopedics, surgical care, cardiology-related care, and other advanced services. Bring referral, authorization, outside records, imaging, medication list, and exact specialty instructions.
Pharmacy and refills Prescription refills, medication questions, provider/pharmacist line, and MyChart renewal tools. Parkland clinic guidance says to allow a minimum of a week for medicines to be ready.
Language and communication access Interpretation, translation, and communication support for patients and families. Ask for language or hearing support before consent, discharge instructions, medication instructions, billing, or diagnosis conversations.

Parkland MyChart, portal support, records, bills, refills, and scam safety

MyChart is Parkland’s online health portal. It can help with common patient tasks, but it should not be used for emergencies or rapidly worsening symptoms.

MyChart features

  • View test results such as blood tests and X-rays.
  • Check parts of your medical record and family health information.
  • Answer clinic health questions before visits.
  • Check in online for upcoming appointments.
  • Pay clinic or hospital bills.
  • Share information with another doctor.

Support line

Need help signing up, using MyChart, or handling a video-visit issue? Call 214-590-TECH, also listed as 214-590-8324, or email mycharthelp@phhs.org.

App setup

You can use MyChart online or through the MyChart app. Parkland instructs app users to look for “Texas” and then scroll to Parkland.

Scam warning

Parkland warns that it will never ask patients to share personal or sensitive information through email. Be cautious with messages that ask for passwords, payment cards, or identity documents.

Portal safety: Do not use MyChart messages for emergencies, chest pain, stroke symptoms, severe breathing trouble, suicidal thoughts, severe allergic reactions, or rapidly worsening symptoms. Use 911 or emergency care.

Medical records, written authorization, photo ID, fees, and release timing

Parkland’s records page says the Release of Information office will not provide records without a written request by the patient, parent of a minor patient, or legal representative.

Check MyChart first for available information. MyChart may show test results, visit information, immunizations, messages, bills, and portions of your health record.
Download or complete the Medical Records Request form. Use the official medical records page if you need a formal copy, records by mail, or a release to another person or provider.
Include a legible photo ID. Parkland requests a valid photo ID such as driver’s license, military ID, or state ID to verify identity and authorization.
Mail the request to Health Information Management. Use: Release of Information, Parkland Health Information Management, 5151 Maple Avenue Suite 05-1164, Dallas, Texas 75235.
Allow processing time. Parkland says the Release of Information office will try to provide an answer within 15 business days after the request is received.
Prepare for possible copy fees. Fees must be paid before mailed records are sent. Parkland says Texas sets the copying fees and reviews them annually.
Record need Best route What to request
Share records with another doctor MyChart sharing or written authorization. Discharge summary, labs, imaging reports, medication list, operative report, consultation notes, and date range.
Insurance claim or appeal Medical records plus billing documentation. Itemized bill, diagnosis documentation, procedure notes, EOB, medical necessity notes, and dates of service.
Parent or legal representative request Written request with legal authority and valid ID. Proof of authority, patient identifying details, exact recipient, and record date range.
Emergency treatment transfer Provider-to-provider emergency request where applicable. Parkland says copies are faxed only for emergency medical treatment.

Billing, MyChart payments, payment plans, price estimates, and surprise-billing notice

Parkland offers online bill payment through MyChart, payment-plan help, financial counseling, patient price quotes, and notices for surprise billing and Good Faith Estimates.

Pay bill online

Parkland says online bill payment is available through MyChart. For MyChart help, call 214-590-8324, available 24 hours a day, seven days a week.

Payment plan

For help setting up a payment plan, Parkland lists Billing Services at 214-590-4900.

Price estimate

For a procedure estimate, Parkland lists the Patient Pricing Inquiry Line at 214-590-8831, Monday through Friday, 8 a.m. to 4:30 p.m.

Financial counselors

Parkland’s financial counselors help patients find support through assistance programs for medical treatment, testing, prescriptions, equipment, and hospital fees.

Billing issue Why patients get confused What to ask
Hospital versus physician charges Price-transparency information may not include professional services from doctors or providers not employed by Parkland. “Does this estimate include professional, facility, lab, radiology, pharmacy, and provider charges?”
Emergency or urgent billing Emergency and urgent-care related services may be billed differently than a scheduled clinic visit. “Is this service billed as emergency care, outpatient hospital care, clinic care, or another category?”
Estimate versus final bill Final charges can vary due to insurance benefits, medical condition, tests, procedures, medications, and provider charges. “What could change this estimate after the visit or procedure?”
No insurance or self-pay Uninsured or self-pay patients may qualify for financial support or Good Faith Estimate protections. “Can I speak with a financial counselor before the scheduled service?”
Surprise billing Emergency care and certain out-of-network provider situations may have federal or state balance-billing protections. “Does this bill fall under the surprise-billing notice or balance-billing protections?”
Billing call script: “I’m calling about a Parkland bill for date of service __. My account number is __. I need help understanding insurance processing, patient responsibility, payment plan options, financial assistance, or whether surprise-billing protections apply.”

Parkland Financial Assistance, self-pay discount, Medicaid help, and documents to bring

Parkland Financial Assistance helps eligible Dallas County residents with healthcare costs for medical services received at Parkland. It is not health insurance.

Patient Financial Services
Phone: 214-590-8831. Listed hours: Monday through Friday, 8 a.m. to 4:30 p.m.
Financial services location
Parkland Tower Garage, 2021 Medical District Drive, Dallas, TX 75235.
Programs listed
Financial counselors can connect patients to Medicaid, Medicare, Marketplace, Crime Victims’ Compensation, Parkland Self-Pay Charity Discount Program, Parkland Community Health Plan, Parkland Financial Assistance, and insurance guidance.
PFA coverage note
Parkland says PFA covers Parkland facilities and Parkland-employed providers, but UTSW physician professional services charges and mid-level providers are not covered under that policy.
No enrollment cost
Parkland says there is no cost to enroll in Parkland Financial Assistance, though payments may be due for clinic visits, prescriptions, supplies, or certain procedures.
Document type Examples Parkland may request Why it matters
Proof of identity Valid photo ID such as Texas driver’s license, state ID, military ID, or other accepted identity document. Financial assistance and records processes often require identity verification.
Proof of residency Texas ID, voter registration, lease, mortgage, utility bill, landlord receipt, mail, paystub with address, or other accepted residency proof. Parkland assistance programs can depend on Dallas County or covered-area residency.
Proof of income Tax statement, child support, alimony, Social Security, retirement, disability, VA benefits, bank statement, pay stubs, employer letter, or cash-payment statement. Eligibility can depend on household income and support documentation.
Household size Application information and supporting documents showing the number of people in your household. Assistance calculations may consider household size.
Diagnosis or healthcare need For certain programs, Parkland’s “what to bring” guidance lists diagnosis-related documents such as lab report, provider statement, discharge summary, or confirmatory result. Some program types require proof of healthcare diagnosis or program-specific medical need.
Financial-help reminder: Applying for assistance does not automatically guarantee approval. Ask exactly which program fits your situation and whether any non-Parkland-employed provider charges are excluded.

Visitor policy, patient-room calls, inpatient limits, and virtual connection

Parkland visitor rules can change based on patient condition, safety, staffing, unit needs, infection-control rules, and public-health circumstances. Follow posted rules and nursing-staff instructions.

Visiting hours

Parkland’s visitor policy lists visiting hours from 5 a.m. to 9 p.m. every day.

Call a patient room

You may call the hospital operator at 214-590-8000 to reach a patient’s room.

Inpatient visitor limits

For inpatient areas, the number of allowed visitors is determined by nursing staff on a case-by-case basis.

Food in rooms

Parkland’s visitor policy says visitors may not eat food in patient rooms.

Virtual connection

Parkland may use conference call or video chat to help provide healthcare or help patients and families stay in touch while hospitalized.

Before visiting

Ask the nurse about current unit limits, mask rules, isolation status, children visiting, overnight support, and best entrance before arriving.

Visitor planning question: “For this patient and unit, how many visitors are allowed right now, what are the hours, can children visit, can I bring food, and is video calling available?”

Patient rights, language access, interpreter services, and concerns

Parkland provides patient rights information and language access resources. Ask for help early, especially before consent, discharge, medication, diagnosis, or billing conversations.

Support need Official route When to ask
Language interpretation Ask registration, your clinic, nurse, or care team for language assistance. Before consent, surgery, discharge instructions, medication counseling, billing, or diagnosis conversations.
Hearing or communication support Ask for interpreter, auxiliary aid, or communication support through the care team. Before important care decisions, after-visit instructions, or any appointment where communication is difficult.
Care concern Call Patient Relations at 469-419-0820. Use when a concern, complaint, compliment, communication issue, or unresolved patient-experience issue needs review.
Patient rights or responsibilities Open the official Patient’s Rights page or ask the unit team. Use for complaint procedures, informed decisions, privacy, respectful care, and patient responsibility questions.
Public information records Email piarequest@phhs.org. Use for Texas Public Information Act/Open Records requests, not personal medical records.
Language help matters: Ask for an interpreter before signing forms or discussing discharge, diagnosis, medications, follow-up, insurance, or financial assistance.

Official PDFs, forms, notices, and documents worth checking

Some Parkland instructions are published as forms, notices, or PDF documents. Use live Parkland pages for the current form version before mailing, uploading, signing, or paying.

Official document or page What it helps with How to use it
Medical Records page and release form Written authorization, photo ID, release to another provider or person, record-copy fees, mail address, and 15-business-day response goal. Open before requesting a formal record copy or sending records to another clinician, lawyer, school, or insurer.
Paying for Your Services MyChart bill payment, payment-plan phone number, price quotes, surprise-billing notice, and Good Faith Estimate notice. Open before paying, setting a payment plan, comparing estimates, or asking why a balance changed.
Parkland Financial Assistance PFA eligibility concept, Dallas County assistance context, covered facilities and providers, no-cost enrollment, and payment responsibility notes. Open if you live in Dallas County and need help paying for Parkland medical services.
Self-Pay Charity Discount Program Application steps, proof of Dallas County residency, valid photo ID, income, household size, MyChart submission, mail, and in-person return options. Open if you are uninsured, self-pay, or need a discount program review.
Visitor Policy Visiting hours, inpatient visitor limits, room-call route, patient-room food restriction, and virtual connection options. Open before visiting a hospitalized patient or arranging family communication.
Price Transparency Standard charges file, patient estimates, estimate limitations, professional-charge exclusions, and Patient Access and Procedure Pricing Inquiry Line. Open before scheduled non-emergency services when you want an estimate or need to compare expected charges.
PDF and form note: Parkland forms and notices can change. Use the current official page instead of an old downloaded copy, especially for financial assistance, medical-record release, surprise billing, Good Faith Estimate, and privacy forms.

Official source checklist used for this Parkland Dallas guide

This guide combines practical details that are otherwise spread across Parkland contact, ER, parking, MyChart, records, financial support, billing, visitor, patient rights, language, and price-transparency pages.

Official source What it verifies When to open it
Contact Us Main hospital address, main phone, Patient Access Center, MyChart support, Patient Relations, Patient Financial Services, provider line, Nurse Line, HIM records, careers, vendors, and public-information email. Open when you need the correct department phone number or official Parkland address.
Emergency Care 24/7 ER care, 911 warning, 988 crisis warning, ER address, ER entrance facing Harry Hines Boulevard, and ER phone routing. Open for ER planning only if time allows; call 911 for life-threatening symptoms.
Driving & Parking Hospital address, directions, campus map route, Tower Garage, ED Lot, Simmons Ambulatory Surgery Lot, Maple Avenue Garage, valet service, hours, and listed fee tiers. Open before driving, parking, visiting, or attending an appointment on campus.
MyChart Portal features, test results, records, check-in, bill pay, health info sharing, app selection, MyChart support phone, email, and scam warning. Open before signing up, logging in, requesting refills, using video visits, or paying bills online.
Medical Records Mail address, written request rule, photo ID requirement, 15-business-day response goal, emergency fax rule, and fee notice. Open before requesting records or sending records to another provider.
Financial Support Patient Financial Services phone and location, assistance program categories, financial-counselor role, and translation service note. Open if uninsured, underinsured, or facing financial hardship.
Paying for Your Services MyChart payments, payment-plan phone, financial support, price quotes, surprise-billing notice, and Good Faith Estimate notice. Open before paying, asking for a payment plan, or requesting an estimate.
Parkland Financial Assistance PFA purpose, Dallas County eligibility context, not-insurance warning, covered Parkland providers, UTSW exclusion, no-cost enrollment, and payment responsibility note. Open before applying for Parkland Financial Assistance.
Visitor Policy Visiting hours, room-call route, inpatient visitor limits, no food in patient rooms, and virtual connection options. Open before visiting an inpatient or arranging family communication.
Language Access & Interpreter Services Free interpretation and translation support for patients and families with language, hearing, or communication needs. Open before consent, discharge, medication, billing, or complex care conversations.
Independent guide notice: USHospitalGuides.com is not Parkland Health, not Parkland Memorial Hospital, not Dallas County Hospital District, not a medical provider, not an emergency service, and not a billing or financial-assistance office. Use official Parkland pages, MyChart, your care team, and hospital staff for final medical, billing, appointment, visitor, and records decisions.

Important health and safety notice

This guide helps with contact, directions, parking, scheduling, records, billing, visitor rules, and preparation. It does not replace medical diagnosis, emergency care, or instructions from your clinician.

Do not rely on online information for emergency triage. Call 911 or go to the nearest emergency room for chest pain, stroke symptoms, trouble breathing, suicidal thoughts, major trauma, severe burns, uncontrolled bleeding, poisoning, severe allergic reaction, or rapidly worsening symptoms.

Parkland Health & Hospital System Dallas FAQs

These FAQs focus on the Dallas hospital address, phone number, ER, appointments, parking, MyChart, records, billing, financial assistance, visitor policy, and patient support.

1. What is the address for Parkland Memorial Hospital in Dallas?
Parkland Memorial Hospital is located at 5200 Harry Hines Blvd., Dallas, TX 75235. Use this address for the main hospital and Emergency Department.
2. What is the main phone number for Parkland Health Dallas?
The main Parkland Memorial Hospital phone number is 214-590-8000. Use this number for the hospital operator, general routing, patient-room connection, and ER department connection.
3. How do I make an appointment at Parkland?
Call the Patient Access Center at 214-266-4000 to make an appointment or find a doctor. Have your symptoms, insurance, preferred location, referral details, and Parkland Financial Assistance status ready.
4. Is Parkland Emergency Room open 24 hours?
Yes. Parkland’s Emergency Room provides full-service emergency care 24 hours a day, seven days a week. For a life-threatening emergency, call 911 or go to the nearest emergency room.
5. Where is the Parkland ER entrance?
Parkland says the ER entrance is located at the hospital and faces Harry Hines Boulevard. The Emergency Department Lot is listed at 5200 Harry Hines Blvd., Dallas, TX 75235.
6. How much is parking at Parkland Dallas?
Official parking tiers list 0–59 minutes free, 1 hour to 1 hour 59 minutes $1, 2 hours to 2 hours 59 minutes $2, 3 hours to 3 hours 59 minutes $3, 4 hours to 4 hours 59 minutes $4, 5 hours or longer $5, and lost ticket $5 for listed parking areas.
7. How do I get help with Parkland MyChart?
For MyChart signup, login, portal, or video visit help, call 214-590-TECH, also listed as 214-590-8324, 24 hours a day, seven days a week, or email mycharthelp@phhs.org.
8. How do I request medical records from Parkland?
Use the official medical records page and submit a written request with a legible copy of a valid photo ID. Parkland’s HIM contact number is 214-590-5470, and the mail address is Release of Information, Parkland Health Information Management, 5151 Maple Avenue Suite 05-1164, Dallas, Texas 75235.
9. Who do I call for Parkland billing or financial assistance?
For questions about paying for services, call Patient Financial Services at 214-590-8831. For payment-plan help, Parkland lists Billing Services at 214-590-4900.
10. What are Parkland visitor hours?
Parkland’s visitor policy lists visiting hours from 5 a.m. to 9 p.m. every day. Inpatient visitor limits are determined by nursing staff on a case-by-case basis, and visitors may not eat food in patient rooms.