New York City Health & Hospital: Contact & Patient Info

NYC Health + Hospitals is a public benefit corporation created by New York State and serves residents throughout the Bronx, Brooklyn, Manhattan, Queens and Staten Island.

Current system services include

• Emergency medicine.
• Trauma care.
• Primary and preventive care.
• Pediatrics.
• Women’s health and maternity.
• Cardiology.
• Stroke care.
• Cancer services.
• Behavioral health.
• Dental services.
• Surgery.
• Rehabilitation.
• Long-term and post-acute care.
• Home-based care.
• Correctional Health Services.
• Virtual care.

The current NYC Health + Hospitals provider search contains more than 9,000 care providers. A static page cannot accurately reproduce that changing citywide roster.

Search by

• Doctor name.
• Specialty.
• Zip code or address.
• Hospital or Gotham Health location.
• Language where available.

Common specialty searches

NYC Health + Hospitals currently lists 29 Gotham Health centers offering neighborhood-based care.

Services vary by site and can include

• Adult primary care.
• Pediatrics.
• Women’s health.
• Behavioral health.
• Dental care.
• Vaccinations.
• Chronic-disease management.
• Laboratory services.
• Specialty services at selected centers.

Examples of current Gotham Health locations

The current appointment route published for these post-acute/long-term-care centers is generally 646-694-6680.

NYC Health + Hospitals’ acute-care hospitals provide emergency services, and major campuses such as Bellevue include advanced trauma and emergency specialty care.

Do not use 844-NYC-4NYC instead of 911 for an emergency

The central 844-692-4692 number is useful for appointments, billing and financial counseling, but it is not a substitute for emergency dispatch.

Billing advisors can help with

• Reviewing a hospital bill.
• Processing a payment.
• Setting up a payment plan.
• Updating insurance information.
• Explaining account balances.
• Obtaining an itemized bill.
• Connecting patients with financial counselors.

Ways to pay

• MyChart.
• Online payment.
• 24/7 automated phone payment.
• Mail.
• In person at an NYC Health + Hospitals facility.

Different physician billing groups

Depending on the facility and specialty, physician bills may come from NYC Health + Hospitals itself or affiliated physician groups such as PAGNY or a faculty-practice organization. Use the phone number printed on the physician statement for that professional bill.

NYC Health + Hospitals states that no one will be denied access to services because of inability to pay. A discounted/sliding-fee program is available based on household size and income.

Financial counselors can help with

• Health insurance screening.
• Medicaid.
• New York State of Health coverage.
• MetroPlusHealth.
• NYC Care.
• NYC Health + Hospitals financial assistance.
• Payment-plan questions.
• Estimated out-of-pocket costs.

Ways to apply

NYC Care is not health insurance. It is a health-care access program for New Yorkers who do not qualify for or cannot afford health insurance.

Current NYC Care cost rules

• No membership fee.
• No monthly fee.
• No premium.
• Service fees are based on household size and income.
• Discounted service fees can start at $0.

NYC Care includes access to

• A regular primary-care provider.
• Preventive care.
• Specialty care with referral when required.
• Women’s health.
• Behavioral health.
• Low-cost medications.
• Dental services on a sliding-fee basis.
• Emergency and inpatient care on a sliding-fee basis.

NYC Health + Hospitals publishes hospital standard charges and provides an online cost-estimator tool for frequently scheduled services.

A personalized estimate may consider

• Your hospital.
• Planned procedure.
• Insurance plan.
• Self-pay status.
• Negotiated insurance rates.
• Expected patient responsibility.

Good Faith Estimate dispute rule

NYC Health + Hospitals explains that uninsured/self-pay patients may have federal dispute rights if a final bill is at least $400 higher than the Good Faith Estimate. Federal deadlines and dispute fees apply.

Patients have a right to request health information from any NYC Health + Hospitals facility where they received care.

Fastest option: MyChart

Other request methods

MyChart can be used to

• View health information.
• See eligible test results.
• Request follow-up appointments.
• Send eligible messages to care teams.
• Review bills.
• Pay hospital bills.
• Set up or modify payment plans.
• Add insurance information.
• Request financial assistance.
• Request medical records.

Proxy access

MyChart supports proxy access for parents, legal guardians, caregivers and authorized family members. The permissions available depend on the patient’s age, legal status and consent.

Contact Patient & Guest Relations if you have questions, complaints, compliments or unresolved concerns about care.

Best escalation sequence

1. Discuss an immediate issue with the nurse or treating clinician.
2. Ask for the charge nurse or clinical supervisor.
3. Call Patient & Guest Relations if the issue remains unresolved.

Qualified language interpretation is available 24 hours a day, seven days a week.

Current services include

• Qualified spoken-language interpreters.
• Telephone interpretation in 350+ languages.
• Video interpretation in 75+ languages.
• American Sign Language interpretation.
• Certified Deaf Interpreter support.
• On-site interpretation at selected facilities.
• Translated consent forms and patient materials.
• Braille and other accessible documents.
• CART support where available.

NYC Health + Hospitals participates with many health plans, but network participation can differ by insurance product and provider.

Before scheduled care

1. Verify the hospital or health center with your insurer.
2. Verify the individual physician or physician group.
3. Ask about referral requirements.
4. Ask about prior authorization.
5. Ask about copays, deductible and coinsurance.

MetroPlusHealth

MetroPlusHealth is NYC Health + Hospitals’ health insurance plan and offers multiple coverage products for eligible New Yorkers.

No insurance?

Call 844-692-4692 and select option 3. A financial counselor can help determine whether you may qualify for Medicaid, another insurance option, NYC Care or a financial-assistance program.

Before visiting

1. Call the hospital’s main phone number.
2. Ask for the patient’s unit.
3. Confirm today’s visitor hours.
4. Ask how many visitors are permitted.
5. Ask whether children can visit.
6. Ask about ICU, maternity, behavioral-health or isolation restrictions.
7. Bring photo identification if required by that hospital.

Parking differs substantially between NYC Health + Hospitals campuses. Some hospitals offer paid garages or lots, while others rely heavily on nearby commercial parking and public transit.

Example: Bellevue

Bellevue currently identifies a pay parking lot near its First Avenue campus and provides subway and MTA bus directions.

Before driving

• Open the exact hospital’s Directions & Parking page.
• Check garage/lot operating hours.
• Check current rates.
• Look for accessible parking.
• Consider subway/bus access where practical.

Corporate contact functions include areas such as:

• Press Office.
• Service of process.
• System administration.
• FOIL/public-record requests.
• Employment verification.
• Business/vendor matters.

Corporate headquarters

Bellevue — major Manhattan public hospital