Nationwide Children’s Hospital Patient Portal Login

Option 1: Activate during your child’s visit

Nationwide Children’s says families can request instant MyChart activation by text or email during a visit. Ask registration or clinic staff about MyChart before leaving.

Option 2: Request access online

Once an activation code has been used to set up the account, it is no longer valid. If your code has expired or is not accepted, do not repeatedly create new accounts. Contact MyChart support at 614-938-3000.

A parent or guardian generally does not need a separate username for every child. Nationwide Children’s says one parent MyChart account can provide access to multiple children, but the parent or guardian must be appropriately authorized for each child’s record.

Who can receive proxy access?

Nationwide Children’s states that proxy access is granted to people who have parental rights or legal guardianship and who can demonstrate their legal right to access the patient’s medical information.

Parent/guardian proxy access and a teenager’s personal account can involve different levels of information because certain adolescent health information may be protected by privacy law. Questions about exactly what a parent or teen can see should be directed to the treating clinic or MyChart support.

Keep a parent’s account private

• Do not share the MyChart password through ordinary email or text.
• Do not save credentials on a shared/public computer.
• Log out after using MyChart on someone else’s device.
• Update your password if you believe it has been exposed.
• Keep your email address and phone information current for security verification.

MyChart can be used to request or cancel appointments and view details of past and upcoming appointments. Available online scheduling depends on specialty, provider and appointment type.

New patient or cannot schedule through MyChart?

Nationwide Children’s says most outpatient, non-sensitive laboratory and radiology results become available in MyChart shortly after they are released. Some results require manual release by a clinician.

MyChart may send an email notification when new outpatient results are viewable. Questions about the medical meaning of a result should be directed to the child’s treating clinic rather than MyChart technical support.

If you cannot find the doctor or clinic in the MyChart message menu, contact the clinic directly. Not every provider or department is necessarily available in every portal messaging menu.

MyChart allows families to review medications on file and send refill requests for eligible refillable prescriptions.

Nationwide Children’s offers video telehealth for many outpatient services. The hospital says the patient must be present for the video visit and recommends logging in approximately 15 minutes before the appointment.

What you need for a video visit

• Reliable Wi-Fi or cellular internet connection
• Smartphone, tablet or computer
• Working camera
• Working microphone
• Working speaker
• Active MyChart account

Nationwide Children’s currently recommends modern browsers such as Chrome, Edge or Safari depending on the device.

Nationwide Children’s says families can access much of a child’s medical information directly in MyChart. Full-access users can also submit a formal request through the Document Center.

Records that can be requested

Health Information Management contact

Nationwide Children’s uses MyChart for electronic billing. Families can see billing statements, make secure payments, communicate with a billing specialist and set up eligible payment plans.

How to find a bill in MyChart

Patient Accounts

Families without MyChart can also use Nationwide Children’s guest bill-pay option. The hospital accepts common payment methods including MasterCard, Visa and Discover; cash, checks and money orders are also accepted through applicable payment channels.

Nationwide Children’s offers several financial-assistance programs for qualifying families, including its own Financial Assistance Program and Ohio Hospital Care Assurance Program pathways.

The hospital states that financial-assistance eligibility can depend on total gross household income, family size and other available resources.

The main-campus Emergency Department is listed at 630 Children’s Drive, Columbus, Ohio. Nationwide Children’s also operates a 24/7 Psychiatric Crisis Department. Urgent Care hours vary by location.