Where do visitors park at Nashville General Hospital?

Parking is available across the street in the Albion Street Parking Garage, which is open 24 hours a day. Patients and visitors should park on floors 3 through 5, bring the ticket inside and ask the department they visit to validate it.

How do I request medical records from Nashville General Hospital?

Contact Nashville General Health Information Management at 615-341-4622. Walk-in hours are Monday through Friday from 8 a.m. to 4 p.m. Records can also be requested online, by mail or through an authorization form.

Nashville General Hospital: Address, Phone & Patient Info

Q: What is the address of Nashville General Hospital?

Nashville General Hospital is located at 1818 Albion Street, Nashville, TN 37208. The Albion Street Parking Garage is across the street from the hospital.

Q: How much does a doctor visit cost at Nashville General?

NGH's published common-price list includes examples of $153 to $215 for several new-patient outpatient visit codes and $142 to $172 for several established-patient visit codes. These are service-code prices, not guaranteed fees for an individual doctor, and additional tests or procedures can cost extra.

Q: What are Nashville General Hospital's ICU visiting hours?

The current ICU policy lists visiting periods of 8:30 a.m. to 12:30 p.m., 2 p.m. to 6 p.m., and 8 p.m. to 9 p.m. Two visitors are allowed in the room at a time, including the primary support person, subject to clinical restrictions.

Q: Does Nashville General Hospital offer financial assistance?

Yes. Nashville General Hospital has a financial-assistance and charity program for qualifying patients, particularly eligible Davidson County residents. Call 615-341-4165 to speak with a Financial Counselor.

Nashville hospital patient guide · Verified August 21, 2026

Nashville General Hospital: ER, doctors, clinic hours, costs, parking and patient services

Nashville General Hospital (NGH) is a public safety-net hospital at 1818 Albion Street, Nashville, TN 37208. The main campus includes inpatient hospital services, a 24/7 Level III Trauma Center Emergency Department, outpatient specialty clinics, imaging, pharmacy, women’s services, surgery and the Dr. Robert E. Hardy Cancer Center.

The important timing distinction is that the Emergency Department and inpatient hospital care operate around the clock, while most outpatient clinics keep weekday schedules. This guide brings the practical details into one page so patients can identify the correct number, clinic, physician group, parking area, price resource and patient-service department before arriving.

1818 Albion St. 615-341-4000 Appointments: 615-341-4968 ER open 24/7 Level III Trauma Center 150-bed hospital Parking garage open 24/7

Emergency care: Nashville General Hospital’s Emergency Department is open 24 hours a day, seven days a week at 1818 Albion Street. The published Emergency Services number is 615-341-4357; the hospital’s main clinical number is 615-341-4000. Call 911 for a life-threatening emergency.

Hospital address 1818 Albion Street

Nashville, TN 37208.

Main hospital 615-341-4000

Used by multiple main-campus hospital services.

Appointments 615-341-4968

NGH / Nashville Healthcare Center appointment line.

Emergency Department 615-341-4357

Open continuously, every day.

Hospital type Public safety-net hospital

Serves Nashville and Davidson County.

Trauma care Level III

Trauma designation awarded by Tennessee authorities.

Start here: which Nashville General department do you need?

NGH uses several different department numbers. Calling the department directly is usually faster than starting with a generic switchboard.

Emergency / trauma

Use the Emergency Department at 1818 Albion Street. It is open 24/7. Emergency Services: 615-341-4357.

Schedule a clinic appointment

Call 615-341-4968. Many specialty departments also have direct scheduling numbers listed below.

Hospital admission question

Call Admitting at 615-341-4110.

Billing / insurance

Call 615-341-4200 or use the current online bill-pay system.

Financial assistance

Call a Financial Counselor at 615-341-4165.

Medical records

Health Information Management: 615-341-4622, Monday-Friday, 8 a.m.-4 p.m.

Patient portal help

HealtheLife technical support is available 24/7 at 877-621-8014.

Language interpreter

Language Access: 615-570-0743.

Schedule an appointment Official provider directory

Nashville General Hospital hours

Different hospital functions have different operating schedules. Do not interpret outpatient clinic hours as Emergency Department or inpatient hospital hours.

Service	Published hours	Phone
Emergency Department	24 hours / 7 days	615-341-4357
Inpatient hospitalist physician coverage	24/7 physician presence	615-341-4000
Main campus outpatient offices	Generally Mon-Fri, 8 a.m.-4:30 p.m.; specialty schedules vary	615-341-4968
Primary Care	Mon-Thu 8 a.m.-4:30 p.m.; Fri 8 a.m.-12 p.m.	615-341-4488
General Surgery	Mon-Fri 8 a.m.-4:30 p.m.	615-341-4725
Heart & Vascular	Mon-Thu 8 a.m.-4:30 p.m.; Fri 8 a.m.-12 p.m.	615-341-4250
Orthopedics	Mon-Fri 8 a.m.-4:30 p.m.	615-341-4266
Neurology	Mon-Thu 8 a.m.-4:30 p.m.; Fri 8 a.m.-12:30 p.m.	615-341-4210
Kidney Health	Mon-Thu 8 a.m.-4:30 p.m.; confirm Friday availability	615-341-4383
Digestive Health	Mon-Thu 8 a.m.-4:30 p.m.; Fri 8 a.m.-12 p.m.	615-341-4103
Cancer Center	Mon-Thu 8 a.m.-4:30 p.m.; Fri 8 a.m.-12:30 p.m.	615-341-4383
Eye Center	Mon-Thu 8 a.m.-4:30 p.m.	615-341-4170
Behavioral Health	Mon-Fri 8 a.m.-4:30 p.m.	615-341-2031
Women’s Health	Mon-Fri 8 a.m.-4:30 p.m.	615-341-4000
Outpatient Imaging	Mon-Fri 8 a.m.-4:30 p.m.	615-341-4181
Community Pharmacy	Mon-Fri 8 a.m.-4:30 p.m.	615-341-4414
Medical Records	Mon-Fri 8 a.m.-4 p.m.	615-341-4622
Chapel	Daily 7:30 a.m.-11 p.m.	Chaplain: 615-341-4408

Doctor schedule vs. clinic schedule: a department being open from 8 a.m.-4:30 p.m. does not mean every physician listed for that department is personally seeing patients for that entire period. Individual doctors rotate clinic sessions, surgery, procedures, inpatient rounds and call coverage. Confirm the named physician’s actual appointment day when scheduling.

Nashville General Emergency Department and Level III Trauma Center

Emergency address 1818 Albion Street

Nashville, TN 37208.

Emergency phone 615-341-4357

Hospital clinical number: 615-341-4000.

Hours Open 24/7

Every day, including overnight hours.

Trauma designation Level III

Trauma assessment, stabilization and surgical capability.

Emergency services available

Board-certified emergency physicians.
Trauma assessment and stabilization.
Rapid stroke assessment and treatment.
Pediatric emergency evaluation.
On-site imaging.
On-site laboratory testing.
Behavioral-health crisis evaluation.
Sexual Assault Nurse Examiner / forensic exam services.

Emergency Department physician and provider team listed by NGH

Provider	Role / department	Published service hours
Deann Bullock, MD	Emergency Medicine; Chief Medical Officer / ED Medical Director	ER operates 24/7; individual shift not publicly posted
Paul Butts, MD	Emergency Department	Individual shift not publicly posted
John Cruz, DO	Emergency Department	Individual shift not publicly posted
Frank Dicker, MD	Emergency Department	Individual shift not publicly posted
Stephen Dunay, MD	Emergency Department	Individual shift not publicly posted
Jessica Folger, MD	Emergency Department	Individual shift not publicly posted
Katrina Green, MD	Emergency Department	Individual shift not publicly posted
Kevin Kearney, MD	Emergency Department	Individual shift not publicly posted
Peter Kleuser, MD	Emergency Department	Individual shift not publicly posted
Gretchen Castleman, NP	Emergency Department	Individual shift not publicly posted
Eddie Grayson, NP-C	Emergency Department	Individual shift not publicly posted
Kristen Horst, PA	Emergency Department	Individual shift not publicly posted
Nathan Kyle McGahey, NP	Emergency Department	Individual shift not publicly posted
Gail Moore, PA	Emergency Department	Individual shift not publicly posted
Alma Sellers, FNP-C	Emergency Department	Individual shift not publicly posted
Aira Vinas, NP	Emergency Department	Individual shift not publicly posted

ER entrance security

Nashville General uses a weapons-detection screening system at the Emergency Department walk-in entrance 24/7. Patients, visitors, staff and providers entering through that door are screened. NGH says ordinary items such as phones can generally remain with you, although bags or metal containers may require additional screening.

Official Emergency Department information

How to make, change or cancel an appointment

Call the appointment center. The main NGH/Nashville Healthcare Center appointment number is 615-341-4968.

Tell staff which specialty you need. Many departments have their own direct phone line, which can reduce transfers.

Confirm referral requirements. Some specialist visits require a referral or prior authorization depending on the insurance plan and specialty.

Confirm your location. NGH also operates MetroCenter and Bordeaux outpatient locations. Make sure the appointment is at 1818 Albion before driving to the hospital campus.

Ask which doctor and what day. If you want a particular physician, ask which dates that doctor is personally seeing patients instead of relying only on general clinic hours.

Ask about pre-visit instructions. Imaging, laboratory tests, procedures and surgery may require fasting, medication changes or other preparation.

What to bring to an outpatient appointment

Photo identification.
Health insurance card.
Prescription insurance card.
Referral or prior-authorization paperwork when applicable.
Current medication and supplement list with doses.
Outside records, X-rays or previous test results requested by the clinic.
A list of questions for the physician.

NGH recommends arriving early enough to complete registration paperwork. Several specialty pages specifically recommend arriving about 15 minutes before the appointment.

Nashville General Hospital doctors, specialties, clinic hours and phone numbers

The table below consolidates current providers shown in Nashville General’s official directory. Individual appointment days are not always published, so department office hours are shown where NGH publishes them.

Hospital medicine

Nashville General states that its hospitalist team provides 24/7 physician presence for admitted patients.

Provider	Service	Phone	Timing
Al Muntaser Abu Ali, MD	Hospital Medicine	615-341-4000	Hospitalist coverage 24/7
Olumuyiwa Esuruoso, MD	Hospital Medicine	615-341-4000	Hospitalist coverage 24/7
Dojendra D. Karkee, MD	Hospital Medicine	615-341-4000	Hospitalist coverage 24/7

Primary care

Main-campus Primary Care hours: Monday-Thursday 8 a.m.-4:30 p.m.; Friday 8 a.m.-12 p.m. Phone: 615-341-4488.

Provider	Role	Clinic timing	Phone
Monique Forskin-Bennerman, MD, FACP	Primary Care	Department hours above; confirm doctor’s personal session	615-341-4488
Melvin Lightford, MD	Primary Care	Department hours above	615-341-4488
Rosalena Muckle, MD	Primary Care	Department hours above	615-341-4488
Neha Patel, DO	Primary Care	Department hours above	615-341-4488
Calvin Smith, MD	Primary Care	Department hours above	615-341-4488
Vance Stroman, APRN, FNP-BC	Primary Care	Department hours above	615-341-4488

General surgery

Main-campus General Surgery hours: Monday-Friday 8 a.m.-4:30 p.m.. Phone: 615-341-4725.

Provider	Service	Timing	Phone
Muyiwa Adedokun, MD	General Surgery	Clinic Mon-Fri 8-4:30; personal surgery/clinic days vary	615-341-4725
Bolanle Asiyanbola, MD	General Surgery	Clinic Mon-Fri 8-4:30	615-341-4725
Nathan Cain, DO	General Surgery	Clinic Mon-Fri 8-4:30	615-341-4725
Cat Nash	General Surgery	Clinic Mon-Fri 8-4:30	615-341-4725

Heart & Vascular

Main-campus Heart & Vascular hours: Monday-Thursday 8 a.m.-4:30 p.m.; Friday 8 a.m.-12 p.m.. Phone: 615-341-4250.

Provider	Specialty	Timing	Phone
Joseph Akamah, MD, MPH, EMBA	Heart & Vascular	Department hours; confirm personal session	615-341-4250
Ryan Bricknell, MD	Heart & Vascular	Department hours	615-341-4250
Moses Kelley, MD	Heart & Vascular	Department hours	615-341-4250
Ashley Nickerson, DO	Heart & Vascular	Department hours	615-341-4250
Theresa Khan, MSN, FNP-BC	Heart & Vascular	Department hours	615-341-4250

Orthopedics and foot/ankle care

Orthopedics Main Campus: Monday-Friday 8 a.m.-4:30 p.m., 615-341-4266.

Provider	Specialty	Timing	Phone
Phillip Elizondo, MD	Orthopedics	Mon-Fri 8-4:30 department hours	615-341-4266
Eric Neff, MD	Orthopedics	Mon-Fri 8-4:30 department hours	615-341-4266
Keith McCord, PA	Orthopedics	Mon-Fri 8-4:30 department hours	615-341-4266
Pooja Kurnala, DPM, FACPM	Foot & Ankle Care	Confirm appointment day	615-341-4266
Andrew Pierre, DPM, FACPM	Foot & Ankle Care	Confirm appointment day	615-341-4266

Neurology

Neurology Main hours: Monday-Thursday 8 a.m.-4:30 p.m.; Friday 8 a.m.-12:30 p.m.. Phone: 615-341-4210.

Provider	Specialty	Timing	Phone
Pradumna Singh, MD	Neurology	Department hours; confirm doctor’s session	615-341-4210
Nandakumar Bangalore Vittal, MD	Neurology	Department hours	615-341-4210

Kidney Health / Nephrology

Renal Main Campus publishes Monday-Thursday 8 a.m.-4:30 p.m.. Phone: 615-341-4383.

Provider	Specialty	Timing	Phone
Nader Bahri, MD, FACP, FASN	Kidney Health	Mon-Thu clinic; confirm personal day	615-341-4383
Stanley Lee, MD	Kidney Health	Mon-Thu clinic	615-341-4383
Chike Nzerue, MD, MBA, FASN	Kidney Health	Mon-Thu clinic	615-341-4383

Digestive Health / GI & Liver

Main Campus Digestive Health: Monday-Thursday 8 a.m.-4:30 p.m.; Friday 8 a.m.-12 p.m.. Phone: 615-341-4103.

Provider	Specialty	Timing	Phone
Benedict Maliakkal, MD	Digestive Health / Liver	Department hours; confirm doctor’s personal clinic	615-341-4103
Victoria N. Gutierrez, NP	Digestive Health	Department hours	615-341-4103
Amir Kashef, PA	Digestive Health	Department hours	615-341-4103

Dr. Robert E. Hardy Cancer Center

Hematology & Oncology Main Campus: Monday-Thursday 8 a.m.-4:30 p.m.; Friday 8 a.m.-12:30 p.m.. Phone: 615-341-4383.

Provider	Role	Timing	Phone
Robin Jacob, MD	Hematology / Oncology	Department hours; treatment sessions vary	615-341-4383
Keoysha Gains, NP	Cancer Center	Department hours	615-341-4383
Jennifer Owens, MSN, FNP-BC	Cancer Center	Department hours	615-341-4383

Women’s Health

Main-campus Women’s Health: Monday-Friday 8 a.m.-4:30 p.m.. Main campus: 615-341-4000; Breast Health: 615-341-4543.

Provider	Role	Timing	Phone
Leslie Coker Appiah, MD, FACOG	Women’s Health	Mon-Fri clinic; confirm personal appointment day	615-341-4000
Ronald Dudek, MD, FACOG	Women’s Health	Mon-Fri clinic	615-341-4000
Angelica Garrett, MD, FACOG	Women’s Health	Mon-Fri clinic	615-341-4000
Traci Hicks, CNM, MSN	Certified Nurse Midwife	Mon-Fri clinic; delivery coverage varies	615-341-4968
Melan J. Smith-Francis, DNP, MSN, CNM, FNP-C	Women’s Health / Midwifery	Mon-Fri clinic; confirm appointment day	615-341-4000

Eye Center

Eye Center Main Campus: Monday-Thursday 8 a.m.-4:30 p.m.. Phone: 615-341-4170.

Provider	Role	Timing	Phone
Feyisayo Aworunse, OD	Eye Center / Optometry	Mon-Thu clinic; confirm personal day	615-341-4170
Matthew S.J. Katz, MD	Eye Center	Mon-Thu clinic; confirm personal day	615-341-4170

Behavioral Health

Main Campus Behavioral Health: Monday-Friday 8 a.m.-4:30 p.m.. Phone: 615-341-2031.

Provider	Role	Timing	Phone
Phillip Brooks, MD	Behavioral Health	Mon-Fri department hours	615-341-2031
Sherry Patrick, PMHNP-BC	Behavioral Health	Mon-Fri department hours	615-341-2031
Clark Simmons, LCSW	Behavioral Health	Mon-Fri department hours	615-341-2031

Other current NGH providers in the official directory

Provider	Department	Phone / scheduling route
Doug Altenbern, MD	Urology	615-341-4227
Narender Annapureddy, MD	Rheumatology	615-341-4725
Susan Kroop, MD	Rheumatology	615-341-4725
Tiwalade Awosanya, MD	Diabetes & Endocrine	615-341-4488
Wade Brown, MD	Pulmonology	615-341-4488
Richard Fremont, MD	Pulmonology	615-341-4488
Alyssa Saelens, MD	Pulmonology	615-341-4488
Jami Miller, MD	Dermatology	615-341-4725
Jackie Winfrey, NP	Ear, Nose & Throat	615-341-4725
Farid Thanawalla, MBBS, MD, CAQ	Imaging & Radiology	615-341-4181
Lisa Bolton, NP	Community Care Team	615-341-4447
Richmond Akatue, MD, MSCI, FACP	Official directory listing; department detail not shown in current directory result	Call 615-341-4968
Gillian J. Stuart, MD, FACS, CWS	Official directory listing; confirm current clinic	Call 615-341-4968

Why this page does not invent exact doctor working days: NGH publishes department hours and provider affiliations, but most physician profiles do not publish a permanent personal weekly rota. The accurate way to know whether Dr. Smith is available Tuesday versus Thursday is to call the department and ask for that doctor’s next clinic session.

Medical services available at Nashville General Hospital

Emergency & Trauma

24/7 Emergency Department, Level III trauma, stroke assessment, pediatric emergency evaluation and behavioral-health crisis assessment.

Primary Care

Routine care, health maintenance, chronic-condition management and preventive services.

General Surgery

General and minimally invasive surgery, including robotic-assisted procedures where appropriate.

Heart & Vascular

Cardiology, stress testing, echocardiography, cardiac catheterization and vascular services.

Orthopedics

Bone and joint injury, fractures, arthritis, sports injuries and orthopedic surgery.

Neurology

Migraine, epilepsy, Parkinson’s disease, multiple sclerosis, dementia and nerve disorders.

Kidney Health

Chronic kidney disease, hypertension, kidney testing, biopsy and dialysis coordination.

Digestive Health

GI and liver evaluation, endoscopy-related services and digestive-disease care.

Cancer Center

Cancer, hematology, sickle cell disease, chemotherapy, immunotherapy and infusion services.

Women’s Health

Obstetrics, gynecology, labor and delivery, breast health and midwifery.

Eye Center

Routine eye exams, glaucoma, diabetic eye disease, cataract evaluation and retinal treatment.

Imaging & Radiology

CT, MRI, X-ray, ultrasound, mammography, PET, nuclear medicine and interventional radiology.

Behavioral Health

Therapy, psychiatric evaluation, crisis support, medication management and selected telehealth services.

Urology

Bladder, urinary, prostate, kidney stone and urologic cancer evaluation and procedures.

Diabetes & Endocrine

Diabetes, thyroid, hormone and endocrine management.

Pulmonology

Lung and respiratory specialty care.

Rheumatology

Inflammatory, autoimmune and musculoskeletal disease evaluation.

Foot & Ankle

Podiatric medicine, wounds, bunions, sports injuries, diabetic foot care and surgery.

Nashville General doctor fees, ER fees and published hospital prices

Nashville General publishes a useful common-procedure price list. The hospital’s current webpage says the figures are based on its January 2024 common-procedure list and that displayed prices include a 40% discount for patients without insurance.

These prices are not a guarantee of your final bill. Insurance-negotiated rates, physician professional bills, laboratory work, imaging, medications, procedures and the actual complexity of care can change what a patient owes. Because the published underlying list is dated January 2024, confirm current pricing before an elective service in 2026.

Published outpatient visit examples

Published service	Code	Listed price
New outpatient visit, low/moderate complexity, about 20 minutes	99202	$153
New patient office/outpatient visit, typically 30 minutes	99203	$155
New patient office/outpatient visit, typically 45 minutes	99204	$174
New patient office/outpatient visit, typically 60 minutes	99205	$215
Established outpatient visit, about 10 minutes	99212	$142
Established outpatient visit, about 15 minutes	99213	$152
Established outpatient visit, moderate/high complexity	99214	$162
Established outpatient visit, higher complexity / about 40 minutes	99215	$172

These are service-code prices, not guaranteed personal fees for a specific physician such as Dr. Neff or Dr. Maliakkal. A specialist may order tests or procedures that create additional charges.

Published Emergency Department level charges

ER level	CPT	Published price
ER Level 1	99281	$352
ER Level 2	99282	$418
ER Level 3	99283	$684
ER Level 4	99284	$1,099
ER Level 5	99285	$1,625

The emergency level is assigned based on the resources and complexity of the visit. Imaging, IV treatment, medication, laboratory testing, procedures, physician charges or admission can be additional.

Other useful published price examples

Service	Published price
Basic metabolic panel	$228
Comprehensive metabolic panel	$297
CBC with differential	$129
CT head/brain without contrast	$1,839
Brain MRI before/after contrast	$4,831
Abdominal ultrasound	$1,057
Screening bilateral mammogram	$304
Vaginal delivery	$6,177
C-section	$11,025
Labor & Delivery private/labor room	$1,950
Medical/surgical private room per day	$1,100
Surgical ICU intensive-care charge	$3,157
Observation per hour	$102

For a specific CPT/service price not shown on the common list, Nashville General asks patients to contact PricingQuestions@NashvilleHA.org. Billing questions can be directed to 615-341-4200.

Official NGH price information

Parking, valet and public transportation

Albion Street Parking Garage

Patient and visitor parking is available across the street in the Albion Street Parking Garage. Nashville General says the garage is open 24 hours a day, seven days a week.

Patients and visitors are asked to park on floors 3-5.
Bring the parking ticket into the hospital.
The department you visit can validate your parking.
Courtesy carts operate between the hospital and garage during the day, weather permitting.

Valet

The Emergency Department page currently lists valet service Monday-Friday, 7:30 a.m.-4:30 p.m.. Valet availability can change, so patients with mobility concerns may want to confirm before arrival.

Public transportation

Nashville General identifies the hospital as accessible by WeGo route #19. This can be useful for patients traveling from downtown Nashville or connecting through the WeGo network.

Parking tip: keep the garage ticket with you instead of leaving it in the vehicle, because the hospital department you visit can validate it.

Nashville General Hospital Google map

Nashville General Hospital
1818 Albion Street, Nashville, TN 37208.
The Albion Street Parking Garage is located across from the hospital.

Visitor policy, ICU visiting hours and after-hours entry

Nashville General’s current hospital-wide policy does not publish one simple universal visitor-hours window for every inpatient floor. Instead, access depends on the patient’s unit and clinical situation.

After 9 p.m.

Visitors entering the hospital after 9 p.m. must use the Emergency Department entrance and receive approval at the registration desk. The hospital asks overnight visitors to minimize exits and re-entry between 9 p.m. and 6 a.m..

ICU visiting hours

8:30 a.m.-12:30 p.m.
2 p.m.-6 p.m.
8 p.m.-9 p.m.

The primary support person may remain with the patient, subject to clinical restrictions. Only two visitors are permitted in the ICU room at a time, including the primary support person.

Children visiting the ICU

Children under 12 are generally not allowed to visit ICU patients unless Nursing Management or physician staff approve an exception.

Labor & Delivery / Women’s Health visitation

Visitors must ring for entry and register at the 4th-floor front desk.
Labor & Delivery permits up to four visitors at a time, subject to nursing/physician discretion.
A new mother may designate one adult overnight support person.
NICU visitation is limited to parents, grandparents and siblings, subject to the newborn’s condition.
During RSV season, October-March, NICU visitors are restricted to people over age 12 under the published policy.

Visitor policies can change quickly. Infection outbreaks, isolation requirements, patient privacy and clinical procedures may lead the hospital to temporarily restrict visitation.

Hospital admission, what to bring and discharge support

For admission questions, call 615-341-4110.

NGH recommends bringing only essential personal items

Glasses.
Hearing aids.
Crutches or braces if needed.
Toothbrush and toothpaste.
Deodorant.
Robe and slippers.
Other basic personal-care items.

The hospital advises patients not to bring unnecessary cash, expensive jewelry or other valuables that cannot easily be replaced.

Case Management

Case Management can assist with discharge coordination, post-hospital needs and continuity of care. Published contact: 615-341-4125.

Community Care Team

NGH’s Community Care Team helps eligible patients with needs that may affect recovery, such as food, transportation, utilities and follow-up coordination. Call 615-341-4447.

Imaging, radiology and diagnostic testing

Outpatient Imaging Center 615-341-4181

Mon-Fri, 8 a.m.-4:30 p.m., 1818 Albion Street.

Interventional Radiology 615-341-4250

Mon-Fri, 8 a.m.-4:30 p.m.; fax 615-341-4986.

Imaging services

Mammography and breast imaging.
Ultrasound.
CT scanning.
MRI.
Nuclear medicine.
PET scans.
Fluoroscopy.
X-ray.
Interventional radiology.
PICC placement.
Low-dose CT lung screening.

NGH states its imaging facilities are accredited by the American College of Radiology.

Community Pharmacy, prescriptions and Meds-to-Beds

Community Pharmacy 615-341-4414

1st floor, near the Internal Medicine Clinic.

Hours Mon-Fri 8 a.m.-4:30 p.m.

Fax: 615-341-4966.

Meds-to-Beds

NGH offers a Meds-to-Beds service so qualifying discharge prescriptions can be filled and delivered to a patient before leaving the hospital.

Hope Meds Program

The Community Pharmacy describes an NGH Hope Meds Program for eligible uninsured patients at or below 300% of the Federal Poverty Level. Eligibility is determined at the pharmacy and medication availability can change.

If you do not qualify but need lower-cost medication, the pharmacy asks patients to call 615-341-4415 for pricing information.

HealtheLife patient portal

Nashville General now promotes HealtheLife as its current patient portal and electronic medical-record access system.

Portal features

View eligible lab and imaging results.
Review current medications.
View health information from supported NGH encounters.
Manage appointments.
Send secure messages to participating care teams.
Download eligible clinical information.
Update contact and insurance information.

Technical Support for login problems and password resets: 877-621-8014, available 24/7.

Some older NGH medical-record instructions still refer to legacy FollowMyHealth or HELO access for certain historical hospital or ambulatory records. For current portal enrollment, use HealtheLife; for older records that do not appear in the portal, contact Health Information Management.

HealtheLife portal information

How to request Nashville General Hospital medical records

Health Information Management 615-341-4622

1818 Albion Street, Nashville, TN 37208.

Walk-in hours Mon-Fri 8 a.m.-4 p.m.

Appropriate copy fees may apply.

Ways to request records

Use the hospital’s online medical-record request workflow.
Complete an Authorization to Release Health Information.
Request in person through Health Information Management.
Mail the completed request to Health Information Management at 1818 Albion St.
Fax authorized requests to 470-867-3587.

Images and pathology slides may require a different process than ordinary portal records. Contact HIM when you need radiology images, pathology materials or records not available electronically.

Official records request instructions

Insurance, billing, bill pay and payment arrangements

Nashville General says it accepts patients from most common commercial insurance products, as well as Medicare, Medicaid, workers’ compensation, auto insurance and indemnity coverage. Network participation can change by plan, so patients should verify the exact insurance product before scheduled care.

Important current insurance note: Nashville General’s billing page states that it welcomes traditional Medicare and supplemental plans but does not accept Ambetter Select. Because network contracts change, verify this again when scheduling.

Billing contacts

Billing / insurance 615-341-4200

Email: billingquestions@nashvilleha.org.

Billing questions / arrangements 615-341-4517

Published hours: Mon-Fri, 8 a.m.-4 p.m.

Business Office 1-844-902-3814

Hospital business-office contact.

Financial Counseling 615-341-4165

For uninsured/underinsured assistance.

Online bill pay

NGH uses separate online billing systems depending on service date: visits on or after December 16, 2024 use the current bill-pay system; older bills use the previous/legacy payment system.

Billing, insurance & bill pay

Financial assistance, charity care and payment help

Nashville General’s charity program is designed to provide financial relief to qualifying Davidson County residents who cannot meet eligible hospital financial obligations.

Patients who do not qualify for full financial assistance may still receive discounts based on a sliding scale and may qualify for prompt-pay or cash-payment discounts.

Financial Counselor 615-341-4165

Billing page lists Mon-Fri 8 a.m.-4 p.m. for scheduling assistance.

Financial Counseling office 1st floor

Near registration / Meharry Clinic area; some NGH pages list office availability from 7:30 a.m.-3:30 p.m.

Firstsource/MedAssist also assists uninsured and underinsured NGH patients in identifying programs such as Medicaid, SSI/SSDI, Victims of Crime compensation and hospital financial assistance. NGH states that this eligibility assistance is provided without a fee to the patient.

Language services, patient experience, chapel and visitor resources

Language Access

NGH offers professional interpretation, document translation and bilingual support.

615-570-0743

Office of Patient Experience

For concerns, compliments or help resolving a hospital-experience issue.

615-341-4241
patientexperience@nashvilleha.org

Spiritual Care

The hospital chapel is on the lower level and is open 7:30 a.m.-11 p.m. daily.

Chaplain: 615-341-4408.

Chaplains on site

NGH lists chaplain availability Tuesday-Friday, 7 a.m.-2 p.m..

Lori’s Gift Shop

Located on the first floor. Published hours: Monday-Friday 9 a.m.-4 p.m..

Smoke-free campus

Tobacco use is prohibited at Nashville General Hospital, including under its tobacco-free campus policy.

Nashville General Hospital phone directory

Department / task	Phone
Main hospital	615-341-4000
Appointments	615-341-4968
Emergency Services	615-341-4357
Admitting	615-341-4110
Billing & Insurance	615-341-4200
Billing / Payment Arrangements	615-341-4517
Business Office	1-844-902-3814
Case Management	615-341-4125
Financial Counseling	615-341-4165
Medical Records / HIM	615-341-4622
Patient Experience	615-341-4241
Language Access	615-570-0743
Chaplain	615-341-4408
Primary Care	615-341-4488
General Surgery	615-341-4725
Heart & Vascular	615-341-4250
Orthopedics	615-341-4266
Neurology	615-341-4210
Kidney Health	615-341-4383
Cancer Center	615-341-4383
Digestive Health	615-341-4103
Eye Center	615-341-4170
Urology	615-341-4227
Behavioral Health	615-341-2031
Breast Health	615-341-4543
Imaging	615-341-4181
Community Pharmacy	615-341-4414
Community Care Team	615-341-4447
HealtheLife Portal Support	877-621-8014

Nashville General Hospital FAQs

1. What is the address of Nashville General Hospital?

Nashville General Hospital is located at 1818 Albion Street, Nashville, TN 37208. The Albion Street Parking Garage is across the street from the hospital.

2. What is Nashville General Hospital’s main phone number?

The main-campus clinical phone used by Nashville General is 615-341-4000. For making or changing an outpatient appointment, call 615-341-4968.

3. Is Nashville General Hospital’s emergency room open 24 hours?

Yes. Nashville General Hospital’s Emergency Department is open 24 hours a day, seven days a week. Emergency Services can be reached at 615-341-4357. Call 911 for a life-threatening emergency.

4. How much does an ER visit cost at Nashville General Hospital?

NGH’s current price webpage, using common-procedure figures identified as January 2024 data, lists ER level charges from $352 for Level 1 to $1,625 for Level 5. Tests, medications, procedures, imaging, physician fees and admission can add to the total. The hospital says its listed common prices include a 40% uninsured discount.

5. How much does a doctor visit cost at Nashville General?

NGH’s published common-price list includes examples such as $153-$215 for several new-patient outpatient visit codes and $142-$172 for several established-patient visit codes. These are service-code prices, not guaranteed fees for an individual doctor, and additional tests or procedures can cost extra.

6. Where do visitors park?

Parking is available across the street in the Albion Street Parking Garage, which is open 24/7. Patients and visitors should park on floors 3-5, bring the ticket inside and ask the department they visit to validate it.

7. What are Nashville General Hospital’s ICU visiting hours?

The current ICU policy lists visiting periods of 8:30 a.m.-12:30 p.m., 2 p.m.-6 p.m., and 8 p.m.-9 p.m.. Two visitors are allowed in the room at a time, including the primary support person, subject to clinical restrictions.

8. How do I request medical records?

Contact Nashville General Health Information Management at 615-341-4622. Walk-in hours are Monday-Friday, 8 a.m.-4 p.m.. Records can also be requested online, by mail or through an authorization form.

9. Does Nashville General Hospital offer financial assistance?

Yes. NGH has a financial-assistance/charity program for qualifying patients, particularly eligible Davidson County residents. Call 615-341-4165 to speak with a Financial Counselor.

10. How can I see a specific Nashville General doctor?

Call the physician’s specialty clinic or the main appointment line at 615-341-4968. Ask specifically which days the named doctor is personally seeing patients, because published department hours do not represent a permanent personal schedule for every physician.

Official information used for this guide

This article was researched from Nashville General Hospital’s current Emergency Department, physician directory, appointments, visitation, parking, billing, price-transparency, pharmacy, imaging, medical-record and patient-portal pages. Practical facts have been brought into the guide instead of making readers open a collection of external links.

Last researched: August 21, 2026. Doctor availability, insurance participation, hospital pricing, visitor restrictions and department schedules can change. Prices shown above reproduce examples from NGH’s current price page, whose common-procedure figures are identified by NGH as January 2024 data.