Nash General Hospital North Carolina: Contact & Patient Info

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Rocky Mount, North Carolina Patient Guide · UNC Health Nash

Nash General Hospital North Carolina contact, ER, patient records, billing, portal, visitor, parking, and care information

Nash General Hospital is listed by UNC Health in Rocky Mount, North Carolina at 2460 Curtis Ellis Drive, Rocky Mount, NC 27804. The hospital is part of the UNC Health Nash campus and is used by patients across Rocky Mount, Nash County, Edgecombe County, Halifax County, Wilson County, and nearby eastern North Carolina communities.

This guide puts the practical patient information in one place: main phone, emergency department routing, medical records, My UNC Chart, billing, financial assistance, visitor reminders, parking, hospital-based clinics, cafeteria, and the exact steps to take before you call or arrive.

Call Main Hospital: 252-962-8000 Call Emergency Center: 252-962-8171 Open My UNC Chart Map & Parking
Medical emergency? Call 911 or go to the nearest emergency department. Nash UNC Health Care Emergency Care Center is on the Nash General Hospital campus and is listed by UNC Health as open 24 hours a day, 7 days a week. If you are unsure whether to drive or call an ambulance, call 911.
Hospital address 2460 Curtis Ellis Drive

Rocky Mount, NC 27804.

Main hospital phone 252-962-8000

Use for the main switchboard, patient routing, and general hospital questions.

Emergency center 252-962-8171

Use for the Nash UNC Health Care Emergency Care Center; call 911 for life-threatening emergencies.

Medical records 252-962-8130

UNC Health Nash Health Information Management, fax 252-962-8291.

Patient portal My UNC Chart

Use for records access, appointment information, billing statements, proxy access, and messages when available.

Campus note Hospital-based services

Some clinics and departments on the campus may bill as hospital-based locations.

About Nash General Hospital in Rocky Mount, North Carolina

What patients usually need to know before calling, visiting, or requesting records.

Nash General Hospital is the main acute-care hospital name used on UNC Health listings for the UNC Health Nash campus in Rocky Mount. For patient planning, the most important details are the Curtis Ellis Drive address, the main hospital phone number, the emergency department location, and the difference between hospital care, specialty clinic visits, and outpatient services.

The Rocky Mount campus includes hospital care, emergency care, specialty services, outpatient departments, and hospital-based clinics. Because several services share the same campus, patients should confirm the exact department, entrance, check-in desk, and billing location before arriving.

Local patient tip: When you call, say exactly what you need: “main hospital room,” “emergency department,” “medical records,” “billing,” “estimate,” “visitor rule,” “outpatient surgery,” “women’s center,” “cancer care,” “heart center,” or “Nash Day Hospital.” This helps the operator route you faster.

Nash General Hospital contact directory

Use the right number the first time so you do not get bounced between hospital departments.

Department or need Phone / location Use it for
Main hospital switchboard 252-962-8000 General hospital routing, patient-room connection requests, department transfer, and campus questions.
Emergency Care Center 252-962-8171 Emergency department questions. For life-threatening symptoms, call 911 instead of calling the hospital first.
Health Information Management 252-962-8130
Fax: 252-962-8291		 Medical records, release of information, chart copies, outside-provider requests, and PHI access forms.
Billing Call Center 984-974-2222
800-594-8624		 Hospital bill questions, itemized statements, payment plans, balance questions, and financial-assistance routing.
Find a UNC Health doctor 984-974-CARE Finding a provider, confirming whether a specialist sees patients at Nash, and appointment routing.
Hospital address 2460 Curtis Ellis Drive
Rocky Mount, NC 27804		 Main hospital, emergency campus, medical records address, and map routing.
Do not use the main number for every urgent issue: Chest pain, stroke symptoms, severe breathing trouble, major trauma, uncontrolled bleeding, seizure, poisoning, or sudden severe symptoms should be handled through 911 or immediate emergency care.

Emergency care at Nash General Hospital

What to do before going to the Nash emergency department.

Emergency location
Nash UNC Health Care Emergency Care Center is on the Nash General Hospital campus at 2460 Curtis Ellis Drive in Rocky Mount.
ER phone
252-962-8171. This is not a substitute for 911 when symptoms are life-threatening.
Hours
The emergency department listing is open 24 hours a day, 7 days a week.
Campus direction
UNC Health describes the Emergency Care Center as being on the right when entering the hospital campus from Curtis Ellis Drive.
Bring if possible
Photo ID, insurance card, medication list, allergy list, recent discharge papers, advance directive if applicable, and emergency contact information.

Call 911 for severe symptoms

Call 911 for chest pain, stroke symptoms, major trauma, severe shortness of breath, loss of consciousness, uncontrolled bleeding, severe allergic reaction, poisoning, or a serious mental-health crisis.

Use urgent care only for non-life-threatening issues

Urgent care can be helpful for minor injuries or illnesses, but it is not the right setting for life-threatening symptoms, complex trauma, or conditions needing hospital-level monitoring.

Visitors may be limited

Emergency department visitation can change based on patient condition, respiratory season, infection-control rules, security, and department activity.

Ask where to park

If a patient is being dropped off, ask the front desk or security about the closest patient drop-off, ER parking area, and after-hours entrance rules.

Appointments, referrals, check-in, and finding a doctor

Nash General Hospital is a hospital campus, so appointment steps depend on whether you need the ER, an outpatient department, a specialist clinic, surgery, imaging, or records.

Decide whether it is emergency care or scheduled care. Use the emergency department or 911 for emergency symptoms. Use a clinic, specialist, imaging department, surgery scheduler, or primary-care referral for non-emergency scheduled care.
Call the ordering provider if a referral is required. Many imaging, surgery, specialty, infusion, rehab, sleep, wound, and hospital-based clinic visits need an order or referral before the hospital can schedule.
Confirm the department and entrance. Ask whether your visit is at the main hospital, Emergency Care Center, Nash Day Hospital, Cancer Care at Nash, Heart Center, Women’s Center, Medical Arts Mall, or another nearby UNC Health Nash location.
Check insurance before the visit. Ask your insurer whether Nash General Hospital, UNC Health Nash, the specialist, anesthesia group, radiology group, lab, and hospital-based facility charges are in network.
Use My UNC Chart when available. Patients can use My UNC Chart for many appointment, portal, billing, proxy, and health-record tasks.
Arrive early for registration. Bring photo ID, insurance card, current medications, referral/order, prior records, imaging discs if requested, and payment information.
Appointment script: “I need to confirm my appointment at UNC Health Nash / Nash General Hospital. Which building and entrance should I use? Do I need registration first? Is there a facility charge? Do I need to fast, bring medications, or arrive early?”

Patient services and departments on or near the Nash General Hospital campus

Use the official hospital or clinic page for the exact provider, hours, referral rules, and billing details.

Service area What patients commonly need Before you go
Emergency Care Center Emergency evaluation, urgent hospital-level treatment, stabilization, testing, imaging, and admission routing. Call 911 for life-threatening symptoms. Bring medication and allergy lists if safe to do so.
Heart services Cardiology, heart testing, follow-up care, cardiac procedures, and related hospital-based heart services. Confirm whether the appointment is clinic-based, hospital-based, testing-only, or procedure-based.
Cancer care Oncology visits, infusion, radiation/medical oncology coordination, lab work, and treatment planning. Ask what labs, scans, referrals, insurance approvals, or records are needed before treatment.
Women’s services Pregnancy, birth care, women’s health, maternity registration, labor-related instructions, and family support. Ask about current visitor rules, maternity entrance, support person policy, preregistration, and insurance coverage.
Outpatient surgery and Nash Day Hospital Same-day procedures, pre-op instructions, recovery, discharge instructions, and follow-up planning. Confirm arrival time, fasting rules, medication instructions, driver requirement, and discharge location.
Imaging, lab, and diagnostics X-ray, CT, MRI, ultrasound, lab testing, cardiac testing, and pre-procedure diagnostics. Ask if an order, insurance authorization, fasting, contrast instructions, or prior images are required.
Rehabilitation and therapy Physical therapy, occupational therapy, cardiac/pulmonary rehab, post-surgery therapy, or inpatient rehab planning. Confirm whether your visit is inpatient, outpatient, physician-ordered, or insurance-authorized.
Behavioral health and crisis routing Behavioral-health evaluation, crisis referral, inpatient or outpatient mental-health support, or safety planning. If immediate danger exists, call 911 or go to the emergency department.
Hospital-based billing note: Some services on or near the campus may be hospital or hospital-based clinic locations. That can affect facility charges and insurance responsibility. Ask your insurer and the scheduling department before non-emergency care.

My UNC Chart patient portal for Nash General Hospital patients

My UNC Chart is the main online access point for many UNC Health patient tasks.

View records

Use the portal to access available visit summaries, test results, after-visit instructions, immunization information, and other health-record items released to the portal.

Billing statements

My UNC Chart can show billing statements, payment options, paperless billing, estimates, and financial-assistance links when available.

Proxy access

Patients can request or manage access for a parent, caregiver, spouse, adult child, or authorized support person depending on age, law, and privacy rules.

Message routing

Messaging may be available for certain providers or clinics. Do not use portal messaging for urgent or emergency symptoms.

Open My UNC Chart UNC Health Medical Records
Portal safety rule: If symptoms are urgent, call the department, use urgent care, go to the emergency department, or call 911. Portal messages may not be reviewed immediately.

Medical records, release of information, and Health Information Management

Use Health Information Management when a portal view is not enough or another provider needs official records.

Records office
UNC Health Nash / Nash UNC Health Care Health Information Management.
Address
2460 Curtis Ellis Drive, Rocky Mount, NC 27804.
Phone
Fax
252-962-8291.
Use for
Hospital records, discharge summaries, visit reports, imaging reports, itemized requests, outside-provider transfers, and release-of-information forms.

How to request medical records

Check My UNC Chart first. Many patients can see common records electronically without making a separate paper request.
Use the correct release form. If the record is not available through the portal or must go to another provider, complete the UNC Health patient access or release form.
List the exact record types. Ask for discharge summary, operative report, imaging report, lab results, emergency record, full chart, billing itemization, or date range.
Send the request to the Nash HIM contact. Use the Nash Health Information Management phone and fax listed above if the form or portal instructions route you there.
Ask about timing and delivery. Records may be released by portal, secure email, mail, fax to provider, pickup, or other approved method depending on the request.
Records request script: “I was treated at Nash General Hospital / UNC Health Nash on ____. I need ____ records from ____ to ____. Can you confirm the release form, fax number, processing time, and whether the record can be sent to my doctor?”

Billing, itemized statements, estimates, and hospital charges

Hospital billing can involve facility charges, professional charges, insurance adjustments, deductibles, coinsurance, and separate provider groups.

Billing need Best route What to ask
Pay a bill My UNC Chart or UNC Health billing tools Confirm account number, date of service, facility name, insurance processing, and whether the statement is hospital, physician, lab, or outside-provider billing.
Itemized statement UNC Health Billing Call Center Request an itemized bill for the specific date of service, department, and patient account.
Estimate before scheduled care My UNC Chart estimator or UNC Health estimates team Ask whether the estimate includes facility fees, physician fees, anesthesia, radiology, lab, pathology, drugs, supplies, and out-of-network groups.
Emergency bill question Billing Call Center and insurance company Ask what part is hospital facility, professional, observation, imaging, lab, ambulance, or separate clinician billing.
Financial assistance UNC Health Financial Assistance Ask about application, income documentation, payment plan, medical debt mitigation, and whether Nash services are covered.
Price transparency UNC Health price estimate / posted charges Ask for patient-specific estimate, payer-specific responsibility, and whether scheduled service codes are correct.
Estimate tip: For scheduled care, ask for the CPT code, diagnosis code if available, facility name, provider name, anesthesia group, expected length of stay, and whether the estimate includes both hospital and professional charges.

Insurance, financial assistance, and out-of-network checks

Insurance coverage can change by plan year, service type, provider group, and hospital-based location.

Verify coverage before scheduled care

Call the number on your insurance card and ask whether UNC Health Nash, Nash General Hospital, the ordering doctor, specialist, anesthesiology, radiology, lab, and facility are in network.

Ask about facility fees

Hospital-based clinics and outpatient departments may include a facility component that affects your out-of-pocket cost.

Use financial assistance early

If cost is a concern, apply for financial assistance before or soon after receiving a bill. Keep copies of income documents, tax forms, denial letters, and insurance notices.

Do not ignore separate bills

You may receive separate bills for hospital facility, physician, emergency clinician, anesthesiology, pathology, radiology, ambulance, or outside lab services.

Plan-year warning: Even if UNC Health Nash was in network last year, call your insurer before non-emergency care. Network status, referrals, prior authorization, deductibles, and facility charges can change.

Visitor information, patient room calls, and safety screening

Visitor rules can change during respiratory season, high patient volume, infection-control alerts, emergency department crowding, or unit-specific conditions.

Visitor question What to do Why it matters
Can I visit a patient? Call the main hospital at 252-962-8000 and ask for the current visitor rule for the patient’s unit. Rules can differ between inpatient units, ER, women’s services, isolation rooms, behavioral health, ICU, and pediatrics-related areas.
How do I call a patient room? Call the main switchboard and ask to be connected to the patient if directory release is allowed. Privacy rules may prevent staff from confirming a patient’s presence or room number.
Can children visit? Ask the patient’s unit before bringing children. Age limits, isolation restrictions, adult supervision rules, and seasonal restrictions may apply.
Where do I enter after hours? Ask the hospital operator or security about the correct entrance. After-hours entrances, screening, and locked doors can differ from daytime access.
What should visitors bring? Bring photo ID, patient full name, unit if known, and follow masking or screening rules posted at entrances. Hospitals may require identification, visitor badges, screening, or unit check-in.
Privacy note: Hospital staff may not be able to confirm patient information by phone unless the patient has allowed directory release or you are legally authorized to receive information.

Cafeteria, gift shop, and campus amenities

Food, waiting areas, gift shop access, and after-hours entrance details can matter during long visits.

Cafeteria location

UNC Health lists the Nash UNC Health Hospital Cafeteria on the ground floor of Nash General Hospital. Check current hours before relying on a late-night option.

Gift shop

The Thoughts of You Gift Shop is listed by UNC Health as located in the hospital lobby. Call ahead for hours, holiday changes, and acceptable delivery rules.

Waiting areas

Waiting areas may be limited by department, unit, infection-control rules, or security. Ask staff before leaving the unit or switching visitors.

Accessibility support

Ask registration, nursing staff, or the operator for wheelchair assistance, interpreter services, accessibility support, or patient-relations routing.

Parking, arrival tips, and what to bring

The Nash General Hospital campus has multiple services, so the best entrance depends on the reason for your visit.

Use Curtis Ellis Drive for the main hospital campus. Enter the hospital address in your GPS as 2460 Curtis Ellis Drive, Rocky Mount, NC 27804.
For emergency care, follow ER signage. The Emergency Care Center is on the right when entering from Curtis Ellis Drive according to UNC Health’s location description.
For scheduled care, confirm the building. Some services are at Nash General Hospital, while others may be in a hospital-based clinic, Medical Arts Mall, Women’s Center, Cancer Center, or another nearby building.
Arrive early for registration. Bring ID, insurance card, medication list, referral/order, copay method, and My UNC Chart login if you use the portal.
Ask before parking far away. If mobility is limited, call ahead about drop-off, wheelchair assistance, valet availability if offered, and closest entrance.
Arrival script: “I have an appointment at Nash General Hospital / UNC Health Nash for ____. Which entrance, parking area, and registration desk should I use, and how early should I arrive?”

Nash General Hospital map and directions

Use the map for the main hospital campus. Confirm specialty building instructions before scheduled visits.

Nash General Hospital

2460 Curtis Ellis Drive
Rocky Mount, NC 27804
Main: 252-962-8000
Emergency Center: 252-962-8171

Main hospital campus for Nash General Hospital / UNC Health Nash in Rocky Mount.

Emergency Care Center arrival

UNC Health describes Nash UNC Health Care Emergency Care Center as located on the right when entering the hospital campus from Curtis Ellis Drive.

For emergency symptoms, use ER signage or call 911 instead of relying on phone directions.

Official source checklist for Nash General Hospital patient information

Use these official or direct health-system pages to verify address, phone, records, billing, ER, portal, and patient rules before you visit.

Official source What it verifies When to use it
UNC Health hospital location listing Nash General Hospital listing, Curtis Ellis Drive address, and UNC Health location routing. Use to confirm the main hospital address and campus listing.
Nash UNC Health Care Emergency Care Center Emergency department campus location and ER-specific arrival guidance. Use before going to the ER when you need location details; call 911 for emergencies.
UNC Health Medical Records Medical records process, My UNC Chart access, and UNC Health Nash HIM contact details. Use for release of information, copies, outside-provider requests, and full chart requests.
My UNC Chart Patient portal access for records, messages, billing, proxy access, and estimates when available. Use for portal tasks and billing access.
UNC Health Pay My Bill Billing statement, payment, paperless billing, and billing-support routing. Use for hospital bill questions and payment options.
UNC Health Insurance Insurance-plan reminders, financial-assistance routing, and coverage-warning guidance. Use before scheduled care and when plan rules change.
UNC Health Financial Assistance Financial assistance, application guidance, and help for eligible patients. Use when a bill is unaffordable or you need help before scheduled care.
UNC Health Contact Us Find-a-doctor routing, billing help, accessibility routing, and health-system contact categories. Use when you do not know which department to call.
Nash UNC Health Hospital Cafeteria Cafeteria location on the ground floor of Nash General Hospital. Use for patient-family amenities and meal planning.
Thoughts of You Gift Shop Gift shop location in the hospital lobby. Use before planning gifts or hospital-lobby purchases.
Independent guide notice: This website is not Nash General Hospital, UNC Health, UNC Health Nash, an insurance company, a billing office, or an emergency service. Always confirm official details directly with UNC Health or the hospital department before making care, billing, visitor, or travel decisions.

Nash General Hospital North Carolina FAQs

Common patient questions about address, phone, emergency care, records, portal, billing, visitors, parking, and UNC Health Nash services.

1. What is the address of Nash General Hospital in North Carolina?
Nash General Hospital is listed at 2460 Curtis Ellis Drive, Rocky Mount, NC 27804.
2. What is the main phone number for Nash General Hospital?
The main hospital phone number is 252-962-8000. Use it for the switchboard, department routing, patient-room connection requests, and general hospital questions.
3. Is Nash General Hospital emergency department open 24/7?
UNC Health lists Nash UNC Health Care Emergency Care Center at Nash General Hospital as open 24 hours a day, 7 days a week. For life-threatening symptoms, call 911.
4. What is the phone number for Nash UNC Health Care Emergency Care Center?
The Emergency Care Center phone number listed by UNC Health is 252-962-8171. For severe symptoms such as chest pain, stroke signs, major trauma, or trouble breathing, call 911.
5. How do I request medical records from Nash General Hospital?
Start with My UNC Chart if the record is available online. For formal requests, contact UNC Health Nash Health Information Management at 252-962-8130 or fax 252-962-8291. The HIM address is 2460 Curtis Ellis Drive, Rocky Mount, NC 27804.
6. Does Nash General Hospital use My UNC Chart?
Yes. My UNC Chart is UNC Health’s patient portal and can be used for many records, billing, proxy access, estimates, and patient-account tasks when available for your visit.
7. How do I pay a Nash General Hospital bill?
Use UNC Health billing tools or My UNC Chart. For billing questions or itemized statements, contact the UNC Health Billing Call Center at 984-974-2222 or 800-594-8624.
8. How do I confirm visitor rules before going to Nash General Hospital?
Call the main hospital at 252-962-8000 and ask for the current visitor rules for the patient’s unit. Visitor limits can change by department, patient condition, infection-control rules, and hospital activity.
9. Where is the Nash General Hospital cafeteria?
UNC Health lists the Nash UNC Health Hospital Cafeteria as located on the ground floor of Nash General Hospital. Check current hours before relying on cafeteria availability.
10. Is Nash General Hospital the same as UNC Health Nash?
Nash General Hospital is the hospital name used in UNC Health location listings for the Rocky Mount campus. UNC Health Nash is the broader health-system/campus identity connected with hospital and outpatient services in the area.