Mass General Hospital in Boston: Contact & Patient Info

by
Hospital Guide · Boston MA · Patient Contact Information

Mass General Hospital in Boston contact, emergency care, appointments, records, billing, Patient Gateway, parking, and visitor information

Massachusetts General Hospital, commonly called Mass General or MGH, is located at 55 Fruit Street, Boston, MA 02114. The main hospital phone number is 617-726-2000.

Use this guide to choose the right contact route for emergency care, appointments, medical records, Patient Gateway, billing, financial assistance, parking, transit, accessibility, patient concerns, and family visitor questions.

Main: 617-726-2000 55 Fruit Street Boston, MA 02114 MBTA: Charles/MGH
Call Mass General Official Location Page Map & Parking
Emergency note: For a life-threatening emergency, call 911. Do not wait for portal replies, billing help, records staff, or online appointment messages when symptoms are urgent.
Main address 55 Fruit Street

Boston, MA 02114.

Main phone 617-726-2000

Use for hospital operator routing, department transfer help, and general hospital contact.

Parking information 617-726-8886

Use for parking questions, garage routing, rates, and patient/visitor parking guidance.

Medical records 617-726-1798

Use for medical-record and imaging-record questions through Mass General Brigham records routing.

Billing 617-726-3884

Use for Patient Billing Solutions, bills, disputes, estimates, payment plans, and financial-assistance questions.

Portal help 800-745-9683

Use for Patient Gateway technical support and proxy-access questions.

Mass General Hospital in Boston overview

Mass General’s Boston main campus is a large academic medical center with many buildings, entrances, clinics, departments, and parking locations.

Mass General’s main campus is centered around 55 Fruit Street in Boston’s West End. The campus includes the main hospital, ambulatory care areas, the Yawkey Center, the Wang Ambulatory Care Center, the Lunder Building, emergency services, specialty clinics, research and teaching facilities, and patient-support resources.

Because the campus spans many buildings, patients should check the exact appointment location, building name, floor, entrance, and parking suggestion before traveling. A reminder that only says “Mass General” may still point to a specific building such as Yawkey, Wang, Lunder, Fruit Street, Parkman Street, Charles River Plaza, or another nearby office.

Boston campus tip: Save extra time for traffic, garage entry, walking distance, elevators, registration, and finding the exact clinic. The closest garage depends on the building you are visiting.

Mass General Hospital contact directory

Start with the most specific number when you have one. Use the main number when you need the hospital operator to route you.

Need Phone / route What to ask
Main hospital operator 617-726-2000 Ask for a department, clinic, patient unit, provider office, information desk, or patient-support service.
Emergency care Call 911 for life-threatening emergencies For emergency symptoms, use emergency services instead of waiting for a callback or portal message.
Parking information 617-726-8886 Ask which garage is best for your appointment building, valet options, rates, and accessible parking.
Medical records and imaging records 617-726-1798 Ask about record-release forms, imaging records, where records should be sent, and request status.
Billing and financial assistance 617-726-3884 Ask about bills, account number, insurance processing, payment plans, financial assistance, and estimates.
Patient Gateway technical support 800-745-9683 Ask about login issues, proxy access, password reset, activation, and minor-account access.
New primary care doctor help 800-711-4644 Ask for primary-care physician referral help if you are trying to become a Mass General primary-care patient.
International patient services +1-617-726-2787 Ask about international appointments, records, interpreter support, and travel coordination.
Calling tip: Have the patient’s full legal name, date of birth, medical record number if known, appointment date, doctor name, department, and callback number ready before calling.

Emergency Department and urgent symptoms

Mass General’s Boston campus includes emergency services. Use emergency care immediately for severe or life-threatening symptoms.

Call 911 for severe symptoms

Chest pain, stroke symptoms, severe trouble breathing, major trauma, uncontrolled bleeding, severe allergic reaction, loss of consciousness, or suicidal crisis should be treated as emergencies.

Bring essentials

Bring photo ID, insurance card, medication list, allergy list, emergency contact, recent discharge papers, and outside test results if available.

Expect triage

Emergency departments prioritize the sickest patients first. Arrival order is not the same as treatment order.

After-discharge follow-up

Use Patient Gateway, your primary-care office, or the follow-up clinic named in your discharge papers for non-emergency follow-up questions.

Do not use a web guide for diagnosis: If symptoms feel dangerous, call 911 or go to the nearest emergency department. Online information cannot decide whether it is safe to wait.

Appointments, referrals, second opinions, and check-in steps

Mass General appointments often depend on the department, insurance, referral requirements, prior records, and whether you are a new or current patient.

Find the right department or doctor. Use Mass General’s official Find a Doctor and Centers & Departments pages when you need a specialist, clinic, or care program.
Confirm whether you need a referral. Some specialty visits require a provider referral, insurance referral, prior authorization, or outside-record review before scheduling.
Register if needed. New patients may need registration before scheduling. Some departments use Mass General Brigham registration and referral routing.
Gather records before the visit. Bring or send prior notes, imaging, lab results, pathology, medication lists, allergy lists, operative reports, and discharge summaries.
Check your building and entrance. Confirm whether the appointment is at 55 Fruit Street, Yawkey, Wang, Lunder, Charles River Plaza, 50 Staniford, or another site.
Use Patient Gateway for non-urgent care-team communication. Current patients can use Patient Gateway for supported non-urgent messages, appointment tasks, referrals, results, and bills.
New patient planning: Ask whether the visit is hospital outpatient, physician office, virtual, or procedure-related because billing, arrival time, insurance processing, and facility charges can differ.

Mass General Brigham Patient Gateway

Patient Gateway is the secure portal for many Mass General Brigham appointment, message, results, referral, and billing tasks.

Non-urgent messages

Use Patient Gateway for non-urgent care-team communication. For urgent or emergency symptoms, call the office, call 911, or go to emergency care.

Appointments

Some practices allow appointment requests, scheduling, cancellation, and referral-related tasks through the portal.

Results and health information

Use the portal to review available health information, test results, medications, visit summaries, and care instructions.

Billing tasks

Patient Gateway can be used for supported bill viewing and payment tasks, but billing questions can also go to Patient Billing Solutions.

Portal timing: Patient Gateway is not for emergencies. If a symptom is serious or time-sensitive, call the office directly or use emergency care.

Medical records, imaging records, amendments, and release forms

Use Medical Records when you need official copies, full chart releases, records sent to another provider, imaging files, or corrections to your record.

Record need Best route What to prepare
View available records Patient Gateway Login, visit date, provider name, department, and date range.
Medical-record copies Medical Records at 617-726-1798 Patient name, date of birth, date range, records needed, where to send them, and signed authorization if required.
Imaging records Imaging records at 617-726-1798 Imaging date, body part, modality, report or image request, receiving doctor, and delivery method.
Record amendment Chart Correction / amendment process Specific chart item, explanation of requested correction, supporting document if available, and amendment form or portal submission.
Records of a deceased patient Medical Records with legal documentation Executor or legal representative authorization and the specific records requested.
Billing records Patient Billing Solutions Account number, statement date, insurance information, itemized bill request, and dispute details if applicable.
Records request script: “I received care at Mass General. I need records from [date range] for [department/provider]. Please tell me whether I should use Patient Gateway, the release form, imaging-record request, or another Medical Records route.”

Billing, insurance, estimates, payment plans, and financial assistance

Mass General Brigham handles billing support through Patient Billing Solutions and financial-assistance resources.

Billing phone
Call Patient Billing Solutions at 617-726-3884 for general bill questions, disputes, payment plan questions, and information about financial assistance.
Phone hours
Published weekday phone hours are Monday, Tuesday, Wednesday, and Friday 8:00 a.m.–4:30 p.m.; Thursday 9:00 a.m.–4:30 p.m.
Email
For general questions, Patient Billing Solutions lists patientbilling@partners.org. Use Patient Gateway for confidential billing details when available.
Financial assistance
Patients who live in Massachusetts may be able to get health insurance or help paying health bills through programs such as MassHealth, the Health Connector, or Health Safety Net, depending on eligibility.
Before scheduled care
Ask your insurer and Mass General Brigham whether the visit is billed as physician office, hospital outpatient, emergency, observation, inpatient, or procedure-related.
Billing caution: A referral, appointment confirmation, or portal message does not always mean insurance approval. Ask about prior authorization, facility fees, estimate options, and out-of-pocket costs before scheduled elective care.

Visitors, patient information, patient concerns, interpreter support, and amenities

Visitor rules and support services can differ by unit, patient condition, infection-control policy, age, privacy status, and clinical situation.

Need What to do Important note
Find a patient Call the main number at 617-726-2000 and ask for patient information or the appropriate unit. Information may be limited if the patient opted out of directory sharing or privacy restrictions apply.
Visit an inpatient Confirm room, unit, visitor hours, number of visitors, masking requirements, and item restrictions before arriving. Rules can differ for intensive care, emergency, pediatrics, maternity, isolation, behavioral health, and high-risk units.
Share a concern or compliment Use Patient and Family Relations / patient advocacy resources or ask the unit team to connect you. Patient and Family Relations can help patients and families express praise or investigate a complaint.
Interpreter help Ask the care team or hospital operator for interpreter services. Interpreter support may be needed for registration, consent, discharge instructions, family meetings, and follow-up planning.
Health information help Visit or contact the Blum Patient and Family Learning Center when you need patient education support. The Blum Center is located in the main Mass General hallway and supports patients and families with health information.
Visitor tip: Before bringing flowers, food, children, large bags, balloons, electrical equipment, or outside medications, call the unit. Some items may be restricted for safety or infection-control reasons.

Accessibility, accommodations, and campus navigation

Mass General’s Boston campus is large, so mobility, sensory, language, and wayfinding needs should be planned before arrival.

Accessible arrival

Ask which entrance is best for your building, whether valet is available, and where accessible parking is closest to your appointment.

Wheelchair assistance

Call ahead or ask at an information desk if you need help moving from parking, drop-off, or a building entrance to your clinic.

Interpreter services

Ask in advance if you need spoken-language, sign-language, video, or other communication support for a visit.

Wayfinding

Bring the building name, floor, suite, clinic name, and appointment time. “Mass General” alone is not specific enough for campus navigation.

Mass General map, directions, parking garages, valet, and MBTA

Mass General’s Boston campus is directly across from the MBTA Charles/MGH Red Line stop and has several patient and visitor parking options.

Mass General Hospital address

Massachusetts General Hospital
55 Fruit Street
Boston, MA 02114
Main: 617-726-2000

Use this map for the main Mass General Boston campus at 55 Fruit Street.

Parking and transit planning

Mass General Brigham lists patient and visitor parking at Charles River Plaza, Fruit Street Garage, Parkman Street Garage, and Yawkey Center, with valet parking at the Wang and Yawkey Centers.

  • Parking information: 617-726-8886.
  • Closest MBTA stop: Charles/MGH on the Red Line.
  • Nearby MBTA options: Bowdoin on the Blue Line and North Station on Green/Orange lines.
  • Best garage: Depends on your appointment building, so check the appointment instructions first.
Driving tip: If your appointment is at 165, 175, or 185 Cambridge Street, Mass General Brigham’s directions page points patients toward the Charles River Plaza garage entrance at 207 Cambridge Street. Always verify the building on your appointment reminder.

Mass General Hospital in Boston FAQs

Quick answers for patients, visitors, caregivers, and family members preparing for a Mass General visit.

1. What is the address of Mass General Hospital in Boston?
Massachusetts General Hospital is located at 55 Fruit Street, Boston, MA 02114.
2. What is the main phone number for Mass General Hospital?
The main phone number for Massachusetts General Hospital is 617-726-2000.
3. What should I do in an emergency at Mass General?
For a life-threatening emergency, call 911. If you are already near Mass General and need emergency care, follow Emergency Department signs or ask emergency services for the safest route.
4. Which MBTA stop is closest to Mass General?
The closest MBTA stop is Charles/MGH on the Red Line. Bowdoin on the Blue Line and North Station on the Green and Orange lines are also nearby.
5. Where should I park at Mass General?
Mass General Brigham lists patient and visitor parking at Charles River Plaza, Fruit Street Garage, Parkman Street Garage, and Yawkey Center. The best option depends on your appointment building.
6. How do I get my Mass General medical records?
Use Patient Gateway for available records or contact Mass General Brigham Medical Records at 617-726-1798 for medical-record and imaging-record request guidance.
7. What is Mass General Brigham Patient Gateway?
Patient Gateway is the secure online portal used by Mass General Brigham patients for non-urgent messages, appointment tasks, referrals, health-information review, and supported billing features.
8. Who do I call for Mass General billing questions?
Call Mass General Brigham Patient Billing Solutions at 617-726-3884 for billing questions, account disputes, payment plans, and financial-assistance information.
9. How can I find a patient at Mass General?
Call the main hospital number at 617-726-2000 and ask for patient information or the appropriate unit. Information may be limited by patient privacy choices and hospital policy.
10. Is Mass General the same as Mass General Brigham?
Massachusetts General Hospital is a hospital within the Mass General Brigham health system. Many system-wide services, such as Patient Gateway, billing, and medical records, use Mass General Brigham resources.