Mass General Hospital Emergency Room & ER Info

Emergency Room Guide · Boston MA · Mass General

Mass General Hospital emergency room information for adult ER, pediatric ER, entrance, parking, phone numbers, records, billing, and visitors

Massachusetts General Hospital is located at 55 Fruit Street, Boston, MA 02114. The main hospital operator is 617-726-2000, and Mass General Emergency Medicine is commonly listed at 617-724-4100.

This guide helps patients and families find the correct ER entrance, understand when to call 911, choose adult vs pediatric emergency care, plan parking near the Emergency Department, use Patient Gateway, request records, handle billing, and prepare for an emergency visit.

Main: 617-726-2000 Emergency Medicine: 617-724-4100 55 Fruit Street Adult + pediatric emergency care

Call 911 Call Hospital Call Emergency Medicine Map & Parking

Emergency warning: Call 911 for chest pain, stroke symptoms, severe breathing trouble, major trauma, uncontrolled bleeding, poisoning, severe allergic reaction, loss of consciousness, suicidal danger, or any life-threatening emergency. Do not wait on a website, portal message, or phone directory search when symptoms are urgent.

Hospital address 55 Fruit Street

Boston, MA 02114. Use hospital signs for the Emergency Department entrance and ER parking.

Main operator 617-726-2000

Use for general hospital routing when the issue is not an active emergency.

Emergency Medicine 617-724-4100

Use for Emergency Medicine contact and department routing. Call 911 for active emergencies.

Pediatric ER Same campus

Mass General for Children has a Pediatric Emergency Department within the general Emergency Department.

Parking Lot A / Garages

Emergency room parking is available near the ED entrance; other patient parking uses hospital garages.

Patient portal Patient Gateway

Use Mass General Brigham Patient Gateway for non-urgent messages, bills, and available health information.

Mass General Hospital Emergency Room overview

Mass General’s Emergency Department serves patients with serious adult and pediatric emergency needs on the Boston main campus.

The Mass General ER is part of the hospital’s main campus at 55 Fruit Street in Boston. Patients may arrive by ambulance, private vehicle, taxi/rideshare, public transportation, or transfer from another facility. Emergency staff triage patients based on medical urgency, so the sickest or most seriously injured patients may be seen first.

For children, Mass General for Children provides pediatric emergency care as a distinct child- and family-friendly unit within the general Emergency Department. For adults, Mass General Emergency Medicine handles a broad range of acute illness, injury, trauma, and emergency diagnostic needs.

Important: Emergency rooms do not operate like scheduled clinics. Wait times, testing, consultation, admission decisions, and discharge timing depend on medical severity, hospital capacity, specialist needs, imaging/lab results, and patient safety.

When to go to Mass General ER vs call 911 vs use urgent care

Use emergency care for symptoms that are severe, sudden, dangerous, worsening, or potentially life-threatening.

Situation	Best action	Why it matters
Chest pain, stroke signs, severe breathing trouble, major trauma, uncontrolled bleeding, severe allergic reaction, seizure, or loss of consciousness	Call 911	Emergency medical services can start care and choose the safest destination.
Serious injury, severe abdominal pain, high-risk pregnancy emergency, severe infection symptoms, serious burns, or worsening neurologic symptoms	Go to the Emergency Department or call 911 if unstable	Hospital-level imaging, labs, specialists, and admission support may be needed.
Child under two months with fever, serious dehydration, breathing trouble, seizure, poisoning, head injury, or severe pain	Call 911 or go to pediatric emergency care	Infants and children can worsen quickly and may need pediatric emergency specialists.
Sprain, mild sore throat, minor rash, simple ear pain, routine medication refill, or non-urgent lab question	Call your primary care office or use urgent care if appropriate	Urgent care or primary care may be faster and lower cost when symptoms are not dangerous.
Mental health crisis, suicidal thoughts, violent danger, overdose, or severe confusion	Call 911, 988, or go to the ER depending on immediate safety	Crisis response and emergency medical evaluation may be needed immediately.

Do not drive yourself if you may pass out, have chest pain, severe dizziness, stroke symptoms, uncontrolled bleeding, severe allergic reaction, or impaired consciousness. Call 911.

Adult ER vs pediatric ER at Mass General

Mass General has adult emergency medicine and pediatric emergency medicine resources on the same hospital campus.

Adult Emergency Department

Use for adult emergency illness, injury, trauma, chest pain, stroke symptoms, severe abdominal pain, breathing trouble, serious infection, psychiatric crisis, and other urgent adult conditions.

Pediatric Emergency Department

Mass General for Children’s Pediatric Emergency Department is a distinct child- and family-friendly unit within the general Emergency Department for babies, children, teens, and young adults needing emergency care.

Trauma and specialty backup

Mass General and Mass General for Children have trauma and specialty resources that may be used depending on the patient’s condition and EMS destination protocols.

Same emergency rule

For adults or children with life-threatening symptoms, call 911. Do not wait to decide whether the adult or pediatric unit is the better destination.

Family tip: Bring medication lists, allergies, chronic-condition details, specialist names, recent discharge papers, and emergency contact information for both adult and pediatric ER visits.

Mass General ER phone numbers and related contacts

Call 911 for emergencies. Use phone numbers below for routing, records, billing, and non-emergency support.

Need	Phone / tool	Use it for
Emergency dispatch	911	Life-threatening symptoms, ambulance need, serious injury, severe allergic reaction, overdose, stroke, chest pain, or immediate danger.
Main hospital operator	617-726-2000	General hospital routing, department transfer, inpatient location questions, and non-emergency calls.
Emergency Medicine	617-724-4100	Mass General Emergency Medicine contact and department routing. Not a substitute for 911.
Medical records	617-726-1798	Mass General Brigham medical-record request support after an ER visit.
Billing / financial questions	617-726-3884	ER bills, account questions, payments, financial assistance, cost estimate support, and payment plans.
Parking / transportation	617-726-8886	Mass General parking and visitor transportation questions when not in an emergency.
Patient Gateway	Open Patient Gateway	Non-urgent messages, bills, appointment details, test results, and available health information.

Phone caution: If symptoms are severe or worsening, do not call the department first. Call 911 or go to the ER.

What to expect when arriving at the Mass General emergency room

Emergency departments triage by medical severity. Registration, testing, and wait time can vary widely.

Arrive by ambulance or follow Emergency Department signs. Ambulance arrivals are handled by emergency staff. Private vehicles should follow hospital emergency entrance and emergency parking signs.

Check in and tell staff the most serious symptom first. Mention chest pain, stroke symptoms, trouble breathing, severe pain, pregnancy, immunocompromised status, fever in an infant, trauma, or safety risk immediately.

Expect triage before a full room assignment. A nurse may assess vital signs, symptoms, risk level, and immediate needs before full evaluation.

Bring key information if safe. Bring photo ID, insurance card, medication list, allergies, prior records, discharge papers, specialist names, and emergency contact information.

Prepare for testing or observation. Emergency care may include bloodwork, imaging, EKG, medications, consults, observation, discharge instructions, admission, or transfer.

Ask before leaving. If you feel better or wait time is long, speak with staff before leaving so they can explain risks, next steps, or alternative care options.

Mass General ER parking, garages, public transit, and drop-off

Mass General is in a busy Boston medical campus. Allow extra time unless the situation requires emergency transport.

Parking or transit option	What to know	Practical ER tip
Emergency Department parking	Mass General Brigham parking guidance notes emergency room parking in Lot A near the Emergency Department entrance.	Follow ER signs. Do not circle for parking if the patient is unstable; call 911.
Hospital garages	Mass General patient and visitor parking is available at Fruit Street, Parkman Street, Yawkey Center, and Charles River Plaza garages.	Validated rates apply to eligible patients/visitors in certain garages; check current payment and validation instructions.
Public transportation	The main campus is across from the Charles/MGH stop on the MBTA Red Line and within walking distance of Bowdoin and North Station.	Do not use public transit for dangerous symptoms; call 911 when urgent transport is needed.
Rideshare or taxi	Use hospital emergency entrance and drop-off signs.	Have a second adult accompany the patient when possible, especially for children, confusion, dizziness, or mobility issues.
Accessibility help	Mass General accessibility resources include assistance for patients and visitors who need mobility or communication support.	Ask security, ambassadors, or front-desk staff for wheelchair or escort support after arrival.

Emergency Department visitor and support-person guidance

Visitor rules may change based on patient condition, infection control, safety, crowding, unit policy, and clinical needs.

Support person may be limited

Emergency departments often limit the number of people at bedside because of space, safety, privacy, and medical-care needs.

Children and visitors

Children may need adult supervision and some clinical areas may not be appropriate for child visitors. Ask ER staff before bringing additional children inside.

Do not visit when sick

If a visitor has fever, flu-like symptoms, vomiting, diarrhea, cough, contagious exposure, or active infection symptoms, staff may restrict visiting.

Behavior and safety

Visitors must follow hospital safety instructions, privacy rules, infection-control guidance, and code-of-conduct expectations.

Best rule: Ask the emergency nurse or registration team what visitor policy applies right now for your patient’s room, age, condition, isolation status, and care area.

Patient Gateway after a Mass General ER visit

Mass General Brigham Patient Gateway is the main online portal for non-urgent patient account tasks.

Portal login

Open Mass General Brigham Patient Gateway.

Use for

Available results, non-urgent messages, bills, appointment details, medication lists, after-visit information, and health information access.

Do not use for

New or worsening emergency symptoms. Call 911 or return to the ER if symptoms become serious.

Teen / family access

Access for family members, children, and teens can be limited by privacy rules and state regulations.

Medical records after a Mass General ER visit

ER records may include triage notes, physician notes, nursing notes, labs, imaging reports, discharge instructions, medication lists, and referral recommendations.

Check Patient Gateway first. Many patients can view portions of their health information through Patient Gateway after the visit.

Use the official medical-record request page. Go to Mass General Brigham Medical Records.

Specify what you need. Ask for emergency department record, discharge instructions, imaging report, lab results, medication list, or records for follow-up care.

Use direct provider-to-provider transfer when urgent. If another doctor needs ER records quickly, ask whether the treating office can request records directly.

Medical records phone: Call 617-726-1798 for Mass General Brigham medical-record request help.

Mass General ER billing, insurance, and financial assistance

Emergency care bills can include hospital charges, physician charges, lab, imaging, medication, supplies, observation, specialist consultation, and insurance adjustments.

Billing need	Where to start	What to ask
ER bill question	617-726-3884	Ask about account balance, insurance posting, itemized statement, payment options, payment plan, or billing dispute.
Separate physician bill	Billing statement or Patient Gateway	Ask whether the bill is for hospital facility charges, physician professional charges, radiology, pathology, or another service.
Financial assistance	Financial Assistance	Ask about application forms, eligibility, documentation, payment plans, and whether the ER visit qualifies.
Cost estimate	Request a Cost Estimate	For planned services after the ER visit. Emergency care itself may not be estimate-based before treatment.
Pay online	Patient Gateway	Pay as guest or through an account when available. Confirm the account number before paying.

Billing reminder: An ER visit may create multiple bills. Keep every statement, explanation of benefits, discharge paperwork, and insurance notice until the account is resolved.

After a Mass General emergency room visit

Discharge instructions are part of the treatment plan. Follow them carefully and seek help again if symptoms worsen.

Read the discharge instructions before leaving. Ask what diagnosis was made, what was ruled out, what test results are pending, and what warning signs require return.

Schedule follow-up. Follow up with primary care, specialist, surgery, orthopedics, cardiology, neurology, pediatrics, psychiatry, or another service as instructed.

Fill prescriptions promptly. Ask about medication dose, side effects, interactions, pharmacy location, and what to do if the medication is unavailable.

Watch for red flags. Return to the ER or call 911 if symptoms worsen, new severe symptoms appear, or discharge instructions say to return.

Save all paperwork. Keep discharge instructions, work/school notes, imaging instructions, specialist referrals, billing notices, and record-release details.

Accessibility, interpreter support, and patient help

Ask for help immediately if language, mobility, hearing, vision, disability, or safety needs affect emergency care.

Interpreter services

Tell registration or triage staff if you need an interpreter, translated instructions, or communication support. Do not rely on a child to interpret emergency medical information.

Mobility assistance

Ask staff, security, ambassadors, or the ER team for wheelchair help, escort assistance, accessible entrance guidance, or mobility support.

Hearing or vision needs

Tell staff if you need captioning, sign language support, large print, assistive communication, or help understanding discharge instructions.

Patient advocacy

If there is a communication, safety, rights, or care-experience concern, ask for patient advocacy or the appropriate supervisor while still at the hospital.

Mass General ER map and parking map

Use the hospital map for ER routing and the parking map for garages or public-transit planning.

Massachusetts General Hospital

Massachusetts General Hospital
55 Fruit Street
Boston, MA 02114
Main: 617-726-2000

Follow Mass General signs for the Emergency Department entrance. Call 911 for emergency transport.

Charles/MGH MBTA and Main Campus

Charles/MGH Station area
Cambridge Street / Charles Street
Boston, MA 02114
Use for public-transit planning when symptoms are not urgent.

The campus is across from the Charles/MGH Red Line stop. Use ambulance or private emergency transport when symptoms are serious.

Official Mass General ER links and patient resources

Use these official sources for final verification because parking, visitor rules, phone numbers, billing contacts, and records processes can change.

Official source	What it helps verify	When to use it
Massachusetts General Hospital	Hospital address, main hospital navigation, patient links, departments, Patient Gateway, medical records, billing, and visitor resources.	Use as the main hospital starting point.
Mass General location page	Mass General location listing, emergency department indicator, parking, directions, amenities, and hospital overview.	Use for hospital location and visit planning.
Department of Emergency Medicine	Emergency Medicine department navigation, doctors, programs, and emergency-medicine resources.	Use for department-specific emergency medicine information.
Pediatric Emergency Medicine	Mass General for Children pediatric emergency care, pediatric ED context, and pediatric trauma-center information.	Use when the patient is a baby, child, teen, or pediatric patient.
Getting Here and Parking	Parking garages, validated rates, emergency-room parking guidance, public transportation, and campus parking planning.	Use before driving or parking when symptoms are not life-threatening.
Visitor Policy	Mass General Brigham visitor rules, code of conduct, Emergency Department visitor context, and safety expectations.	Use before visiting or sending support persons to the ER.
Patient Gateway	Patient portal access for records, messages, bills, appointments, and available health information.	Use after the ER visit for non-urgent account tasks.
Medical Records	Medical-record request process, authorization, release methods, and medical-record phone support.	Use when you need ER records, discharge summaries, labs, imaging reports, or records sent to another provider.
Billing Overview	Billing phone number, billing hours, payment methods, account guidance, and Patient Billing Solutions contact information.	Use when you receive an ER bill or need payment help.
Financial Assistance	Financial assistance options, application forms, and payment-plan guidance.	Use when the ER bill is difficult to pay or insurance coverage is unclear.

Independent guide notice: This page is an informational guide and is not the official website of Massachusetts General Hospital or Mass General Brigham. Always verify emergency care, visitor rules, parking, billing, records, and follow-up instructions directly with Mass General or your care team.

Mass General Hospital Emergency Room FAQs

Common questions about Mass General ER address, phone numbers, adult and pediatric emergency care, parking, visitors, billing, records, and Patient Gateway.

1. What is the address of Mass General Hospital Emergency Room?

Massachusetts General Hospital is located at 55 Fruit Street, Boston, MA 02114. Follow campus signs for the Emergency Department entrance and emergency parking.

2. What is the main phone number for Massachusetts General Hospital?

The main hospital operator number is 617-726-2000. For active emergencies, call 911 instead of calling the hospital operator.

3. What is the phone number for Mass General Emergency Medicine?

Mass General Emergency Medicine is commonly listed at 617-724-4100. Use it for department routing or non-emergency contact needs. Call 911 for urgent emergency dispatch.

4. Does Mass General have a pediatric emergency room?

Yes. Mass General for Children has a Pediatric Emergency Department that is a distinct child- and family-friendly unit within the general Emergency Department at Massachusetts General Hospital.

5. Where do I park for the Mass General ER?

Mass General Brigham parking guidance notes emergency room parking in Lot A near the Emergency Department entrance. Other patient and visitor parking options include Fruit Street, Parkman Street, Yawkey Center, and Charles River Plaza garages.

6. Should I drive to the ER or call 911?

Call 911 for chest pain, stroke symptoms, severe breathing trouble, major trauma, uncontrolled bleeding, severe allergic reaction, loss of consciousness, poisoning, or any life-threatening emergency. Do not drive yourself if you may pass out or worsen on the way.

7. Can visitors stay with a patient in the Mass General Emergency Department?

Visitor access can depend on patient condition, safety, infection-control needs, crowding, age, and clinical area. Ask ER staff what support-person rules apply at the time of the visit.

8. How do I get medical records after a Mass General ER visit?

Use Patient Gateway for available records or the official Mass General Brigham Medical Records process for formal records. Medical-record support is listed at 617-726-1798.

9. Who do I call about a Mass General ER bill?

Call Patient Billing Solutions at 617-726-3884. You can ask about account balance, payment, financial assistance, insurance processing, itemized statements, and billing disputes.

10. Can I use Patient Gateway for emergency symptoms?

No. Patient Gateway is for non-urgent account tasks such as records, messages, bills, and appointments. For emergency symptoms, call 911 or go to the Emergency Department.