Madison Health Hospital: Address, Phone & Patient Info

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London, Ohio · Hospital Guide · Updated September 2026

Madison Health Hospital address, phone numbers, ER access, urgent care, records, billing, MyChart, map, and patient help

Madison Health is a hospital and health system serving Madison County and surrounding communities from its main campus at 210 North Main Street, London, Ohio 43140. Many people search for it as Madison Health Hospital, Madison Health London Ohio, or Madison County Hospital.

This guide gives patients and families practical next steps: phone routing, emergency department access, urgent care location, appointment scheduling, medical records, MyChart estimate tools, billing support, financial assistance, visitor rules, entrance tips, official forms, and Google Maps directions.

Call General Info: 740-845-7000 Central Scheduling: 740-845-7100 Official Website Map & Directions
Emergency warning: If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. Madison Health’s Emergency Department is available 24/7, but this guide cannot provide medical triage or diagnosis.
Main campus 210 North Main Street

London, OH 43140. Use this for the main hospital, emergency department, inpatient care, and campus navigation.

General information 740-845-7000

Best starting number for general hospital questions and routing.

Central scheduling 740-845-7100

Use for appointments, imaging, procedures, and scheduling help. Fax: 740-845-7404.

Emergency department 24/7 ER

ER wait-time page lists the Emergency Room at 210 North Main Street with phone 740-845-7333.

Urgent care 371 Lafayette Street

London, OH 43140. Phone: 740-845-6740. For minor illness and minor injury care.

Medical records 740-845-7102

Hours listed as Monday–Friday, 8:00 am–3:30 pm. Bring photo ID for requests and pickup.

Start here: choose the right Madison Health route

Madison Health has a main hospital campus, urgent care site, scheduling team, records department, billing support, and MyChart tools. Use the right route before calling or driving.

Your need Best action Prepare before contacting Madison Health
Life-threatening emergency Call 911 or go to the nearest emergency department. Photo ID if available, medication list, allergies, emergency contact, and insurance card if available.
Minor same-day illness or injury Use Madison Health Urgent Care at 371 Lafayette Street when appropriate. Symptoms, onset time, medication list, allergies, insurance card, and ID.
Schedule a test, visit, or procedure Call Central Scheduling at 740-845-7100. Ordering provider, test name, diagnosis/reason, insurance details, and preferred dates.
Get medical records Call Medical Records at 740-845-7102. Photo ID, patient name, date of birth, dates of service, records needed, and signed authorization if required.
Question about a hospital bill Call Billing Support Services or Customer Service. Statement, account number, date of service, insurance card, and payment or assistance questions.
Need a cost estimate Use MyChart estimate tools or call Patient Billing Customer Service at 740-845-7100. Procedure name, CPT code if available, insurance details, provider name, and expected date of service.
Visit a patient Check current visitor policy and entrance hours before arrival. Patient name, unit or room if known, photo ID, mask if respiratory symptoms or required by department, and parking plan.

Madison Health phone directory

Use these numbers for scheduling, records, billing, customer service, administration, urgent care, and general hospital routing.

Department or need Phone / fax Use it for
General questions / additional info 740-845-7000 General hospital questions, routing, and basic contact help.
Central Scheduling 740-845-7100
Fax: 740-845-7404		 Appointments, scheduled tests, outpatient services, imaging, and procedure scheduling.
Emergency Room 740-845-7333 ER location reference. Call 911 first for life-threatening emergencies.
Urgent Care 740-845-6740 Minor illness, minor injuries, same-day care questions, and urgent care location details.
Customer Service 740-845-7199 Patient and visitor questions, care experience concerns, and general service support.
Billing Support Services 844-213-7314 Hospital billing support and bill questions.
Medical Records 740-845-7102
Fax: 740-845-7101		 Medical-record copies, record pickup, authorization forms, and continuity-of-care requests.
Administration 740-845-7010 Administrative routing and hospital leadership-related inquiries.
Human Resources 740-845-7300 Employment and HR-related questions.
Rocking Horse Community Health Center – Madison 740-845-7286 Community health center contact listed in Madison Health’s directory.

Emergency, urgent care, entrance, records, and billing hours

Different Madison Health services use different hours. Confirm before traveling, especially for non-emergency care, holidays, procedures, records, and billing questions.

Area Listed hours Planning note
Emergency Department 24 hours a day, 7 days a week For emergencies, call 911 or go to the nearest ER.
Urgent Care Monday–Friday 9:00 am–7:00 pm; Saturday 9:00 am–5:00 pm; Sunday closed No appointment is necessary for listed urgent care services, but severe symptoms should go to the ER.
Main entrance Weekdays 7:00 am–5:00 pm Use entrance guidance for routine visits; after-hours access may differ.
Emergency Department entrance Open 24/7 and facing Park Avenue Use for emergency access and after-hours entry when directed.
Park Avenue Medical Building entrance Open during normal operating hours Check your appointment instructions for building and entrance details.
Medical Records Monday–Friday 8:00 am–3:30 pm Bring photo ID when requesting or picking up record copies.
Price estimate phone support Monday–Friday 8:00 am–5:00 pm EST Call Patient Billing Customer Service at 740-845-7100 for estimate questions.

Google map, main campus address, urgent care address, and arrival tips

Madison Health’s main campus and urgent care are at different addresses in London, Ohio. Use the correct destination before leaving.

Madison Health Main Campus
210 North Main Street
London, OH 43140
General Info: 740-845-7000

Use this map for the main hospital campus. For urgent care, use 371 Lafayette Street, London, OH 43140 instead.

Main hospital campus

Use 210 North Main Street for ER access, inpatient care, hospital services, medical records, patient financial counseling, and most hospital-campus navigation.

Urgent care location

Madison Health Urgent Care is located at 371 Lafayette Street in London, directly in front of Walmart, with phone 740-845-6740.

Emergency entrance

The Emergency Department entrance faces Park Avenue and is open 24/7. For severe symptoms, call 911 instead of driving yourself when unsafe.

Arrival checklist

Bring ID, insurance card, medication list, allergies, referral/order information, and appointment instructions with building or department details.

Official online actions for Madison Health patients

Use these official pages for live information, appointments, bills, price estimates, records, visitor rules, and service details.

Official Madison Health website

Open Madison Health

  1. Use the main menu for Patient & Visitor Info, Hospital Services, Find a Doctor, and Price Transparency.
  2. Confirm the current address, scheduling number, and service pages.
  3. Call the appropriate department before time-sensitive visits.

Hospital directory

Open hospital directory

  1. Choose the department that matches your need.
  2. Use Central Scheduling for appointments and procedures.
  3. Use Medical Records or Billing Support instead of the general line when specific help is needed.

Emergency services

Open emergency services

  1. Read the ER service overview.
  2. Use 911 for medical emergencies.
  3. Use ER, not urgent care, for chest pain, shortness of breath, head trauma, or severe symptoms.

Urgent care

Open urgent care page

  1. Confirm the Lafayette Street location.
  2. Check hours before leaving.
  3. Use urgent care for minor illness and minor injury needs, not life-threatening symptoms.

Medical records

Open medical records page

  1. Call 740-845-7102 for record questions.
  2. Bring photo ID for request or pickup.
  3. Use the release form if records need to be sent to another party.

Price transparency

Open price transparency page

  1. Use MyChart or guest estimates where available.
  2. Call 740-845-7100 for estimate help.
  3. Remember an estimate is not a guarantee of your final bill.

How to schedule care at Madison Health

Scheduling depends on whether you need emergency care, urgent care, a provider appointment, imaging, surgery, lab work, specialty care, or a hospital procedure.

Decide whether it is emergency, urgent, or scheduled care. For life-threatening symptoms, call 911. For minor same-day issues, use urgent care when appropriate. For planned care, call Central Scheduling at 740-845-7100.
Have the provider order or referral ready. For imaging, lab, surgery, specialty, or procedure scheduling, have the ordering provider name, order details, diagnosis/reason, and insurance information ready.
Ask about prep instructions. Ask whether you need fasting, medication changes, arrival time, driver after sedation, prior authorization, lab work, imaging discs, or records from another provider.
Bring identification and coverage information. Bring photo ID, insurance card, medication list, allergies, and any copay or payment information requested at registration.
Use MyChart where available. MyChart can help with appointment requests, prescription renewals, test results, bill payment, insurance updates, and price estimates.
Scheduling script: “I need to schedule care at Madison Health. My provider ordered __. My date of birth is __, phone number is __, insurance is __, and I need to know the location, arrival time, prep instructions, and expected cost estimate route.”

Emergency department vs urgent care: where to go

Madison Health has a 24/7 Emergency Department and a separate urgent care location. Choosing correctly can affect safety, cost, wait time, and the type of care available.

Emergency Department
Use the ER or call 911 for chest pain, severe shortness of breath, head trauma, stroke symptoms, major bleeding, serious injury, poisoning, severe allergic reaction, suicidal crisis, or sudden severe symptoms.
ER location
Madison Health Emergency Room is listed at 210 North Main Street, London, OH 43140. The ER entrance faces Park Avenue and is open 24/7.
Urgent Care
Use urgent care for minor illnesses and injuries such as cough, cold symptoms, sore throat, UTI symptoms, rashes, bites, minor cuts, minor burns, sprains, strains, and selected testing at the provider’s discretion.
Urgent Care location
Madison Health Urgent Care is at 371 Lafayette Street, London, OH 43140, directly in front of Walmart. Phone: 740-845-6740.
Do not delay
If symptoms could be serious, choose emergency care first. Online articles and portal messages are not a substitute for emergency evaluation.
Urgent care safety note: Madison Health says chest pain, shortness of breath, or head trauma should go to 911 or the nearest emergency department, not urgent care.

Hospital services listed by Madison Health

Madison Health lists nearly 30 hospital and specialty services, including emergency care, urgent care, primary care, cancer care, surgery, orthopedics, and more.

Care area Services and examples Patient planning note
Emergency and urgent care Emergency Department, urgent care, minor illness and injury care, teleburn, telestroke, and telehand capabilities through The Ohio State University Wexner Medical Center. Use 911 for emergencies and urgent care only for minor same-day needs.
Primary and specialty care Primary care, dermatology, gastroenterology and endoscopy, eye and vision care, neurology, orthopedics and sports medicine, urology, and women’s health. Ask whether you need a referral, order, prior authorization, or provider selection before scheduling.
Cancer and infusion care Cancer care services including diagnosis, surgery, chemotherapy, and infusion-related support. Bring prior pathology, imaging, oncology records, medication list, and insurance details.
Surgery and inpatient care Surgery, inpatient care, hospitalist-led care, anesthesia-related coordination, and recovery support. Ask about fasting, medication holds, arrival time, transportation home, post-op instructions, and expected bills from separate professionals.
Diagnostics and therapies Laboratory services, radiology/imaging, cardiopulmonary services, sleep program, wound care, occupational therapy, physical therapy, and speech therapy. Confirm the location, prep instructions, referral requirements, and estimate route before arriving.
Behavioral and support services Drug and alcohol treatment, social services, nutrition support, discharge planning, and community resources. Social Services can help during inpatient stays with discharge planning, community resources, and financial concerns.

MyChart and patient portal help

Madison Health references MyChart tools for estimates and patient account functions. The admissions folder also describes OSUMyChart as a secure portal resource for patients.

MyChart estimate tools

Madison Health says patients can use MyChart estimates or a guest estimate tool to calculate expected out-of-pocket costs for eligible services.

Portal functions

MyChart can help patients save price estimates, communicate with a provider, request appointments, renew prescriptions, check test results, pay bills, and keep insurance updated.

Proxy access

The admissions folder says parents, legal guardians, or caregivers may request proxy access where eligible. Ask a hospital representative about eligibility.

Not for emergencies

Do not use portal messaging for chest pain, stroke symptoms, serious injury, severe breathing issues, suicidal crisis, or sudden severe symptoms. Use 911 or ER care.

MyChart tip: If you cannot find a service or procedure in the online estimate tool, contact Patient Billing Customer Service at 740-845-7100 during listed estimate-support hours.

Medical records, authorization form, and continuity-of-care requests

Madison Health’s Medical Records department handles record copy requests and release authorization. Bring photo ID and use the correct fax when submitting forms.

Record need Best route What to prepare
Request your own records Call Medical Records at 740-845-7102. Hours are Monday–Friday, 8:00 am–3:30 pm. Photo ID, patient name, date of birth, records requested, date range, and delivery preference.
Send records to another provider Complete the Authorization for Release of Patient Information form and send it as instructed. Receiving provider name, fax, address, phone, specific records, date range, and reason for release.
Continuity of care Madison Health says continuity-of-care record requests are processed immediately. Upcoming appointment date, doctor or facility name, fax, phone, and urgent deadline if any.
Record copy charges Ask Medical Records whether charges apply before pickup or mailing. Payment method, number of pages if known, and whether you need electronic or printed copies.
Pickup in person Bring photo ID for verification when requesting or picking up copies. ID, signed authorization if needed, and confirmation that records are ready.
Medical records script: “I need Madison Health records for dates __ to __. Please confirm whether I need the authorization form, where to fax it, whether there is a fee, and whether the records can be sent directly to my provider.”

Billing, insurance, estimates, standard charges, and separate professional bills

Madison Health billing information explains that the hospital bills insurance based on registration details, but the patient remains responsible for balances not paid by the insurance plan.

Hospital billing support

For billing help, use Billing Support Services at 844-213-7314 or Customer Service at 740-845-7199.

Price estimates

Use MyChart estimates, guest estimates, or call 740-845-7100 for estimate help. Madison Health states estimates are not guarantees of the final bill.

Separate professional bills

Madison Health says patients may receive separate bills from physicians such as pathologists, radiologists, or emergency-room physicians for professional services.

Insurance responsibility

Before scheduling, check with your insurance plan about coverage, benefits, referrals, prior authorization, network status, and patient responsibility.

Billing task Action Important reminder
Get an estimate Use MyChart or guest estimate tools, or call Patient Billing Customer Service at 740-845-7100. An estimate may not include every related service, medication, lab, doctor fee, or ancillary charge.
Understand a bill Call billing support with your statement, account number, and date of service. Wait until insurance has processed before assuming the balance is final.
Check standard charges Review the Madison Health patient pricing sheet and price-transparency page. Standard charges are not the same as your out-of-pocket cost.
Dispute or question surprise billing Use official No Surprises Act and Good Faith Estimate information when applicable. Ask for the right office and written explanation before paying a disputed balance.

Financial assistance, discounts, and help paying your bill

Madison Health’s plain-language financial assistance summary says help may be available for uninsured, underinsured, or financially burdened patients who qualify.

Who should ask
Ask for screening if you are uninsured, underinsured, cannot pay the expected out-of-pocket amount, or received a balance you cannot afford.
Income guidance
The plain-language summary says financial assistance is generally based on a sliding scale using household income and Federal Poverty Level guidelines.
Ohio residents
The summary says Ohio residents at or below 200% of federal poverty guidelines may have no financial responsibility for care given by Madison Health, subject to policy details and exclusions.
Madison County discounts
The summary says Madison County residents between 200% and 400% of federal poverty guidelines may receive discounted rates for care, subject to full policy details.
Financial counselor
Request information by calling 740-845-7033 or 740-845-7031, or by visiting the Patient Financial Counselor at 210 North Main Street, London, Ohio 43140.
Do not ignore a bill you cannot pay: Call early, ask for financial assistance screening, confirm required documents, and keep copies of every form you submit.

Visitor policy, masking guidance, entrance hours, and infection-safety tips

Madison Health recognizes the role of visitors, but visitor limits can change by department, patient condition, volume, and infection-control needs.

Visitor topic Listed guidance Practical tip
Inpatients Two visitors are allowed for inpatients during designated hours, listed as 8:00 am until 8:30 pm. Confirm with the unit before arrival because restrictions can change by patient condition or department volume.
Outpatients and urgent care Two visitors are listed for outpatients and urgent care, subject to department changes. Ask whether a visitor is allowed if space, procedure rules, or infection-control restrictions apply.
Emergency Department One visitor is listed for Emergency Department patients, subject to change. Severe cases, isolation, safety concerns, or department volume may change visitor access.
Masks Masks are no longer required generally, but Madison Health asks people to wear a mask if they have COVID or respiratory symptoms, recent COVID diagnosis or exposure, or are visiting someone in isolation. If you do not have a mask, one may be offered. Follow department instructions.
Entrances Main entrance weekdays 7:00 am–5:00 pm; Emergency Department entrance facing Park Avenue open 24/7; Park Avenue Medical Building entrance during normal operating hours. Check your appointment instructions before choosing an entrance.

Official PDFs and forms worth checking

Madison Health publishes official forms, patient pricing information, admissions guidance, privacy notices, and financial-assistance summaries. These documents help answer questions that basic directory pages usually miss.

Official PDF or document What it helps with What to confirm before relying on it
2026 Patient Pricing Sheet Standard charges for common services, ED levels, room and board, operating room, lab, pulmonary therapy, and radiology examples. Prices are not the same as your final out-of-pocket cost. Insurance, physician fees, drugs, supplies, and additional services may change your bill.
Admissions Folder Hospital stay preparation, patient safety, treatment-plan questions, OSUMyChart mention, healthcare-team roles, food service, fall prevention, and discharge planning. Ask your care team for current admission instructions, medication rules, valuables policy, and discharge planning contacts.
Authorization to Release Patient Information Medical-record release to another person, provider, insurer, attorney, school, or organization. Call Medical Records at 740-845-7102 to confirm current fax, signatures, fees, and delivery method.
Financial Assistance Plain-Language Summary Eligibility overview, sliding-scale discount explanation, where to apply, and Patient Financial Counselor contact route. Ask for the latest application, income-document requirements, exclusions, and processing timeline.
Notice of Privacy Practices Privacy rights, how health information may be used, and patient rights related to health information. Use current medical-record and privacy-office instructions before submitting requests.
PDF practical rule: Use PDFs for forms and detailed policies, but confirm phone numbers, fees, hours, and instructions on the current Madison Health website or by phone before traveling.

What this guide adds beyond basic ranking pages

Map listings and third-party profiles often show only address, reviews, or a phone number. This guide is designed to solve the real patient task.

Common missing detail Why it matters What this guide adds
Main campus vs urgent care address Patients may drive to the wrong location. Main campus map at 210 North Main Street and urgent care location at 371 Lafayette Street.
Department-specific phone numbers Calling one main line can delay records, billing, scheduling, and urgent care help. Directory numbers for scheduling, medical records, billing, customer service, ER, urgent care, HR, and administration.
ER vs urgent care decision help Urgent care is not safe for severe symptoms. Decision table for 911/ER vs urgent care vs scheduled care.
Records workflow Patients may not know about photo ID, authorization forms, fax route, fees, or processing timelines. Records section with Medical Records phone, fax, hours, continuity-of-care note, and script.
Billing and estimate clarity A standard charge is not a final patient bill. MyChart estimate route, billing contacts, separate professional bill warning, and financial-assistance workflow.
Visitor and entrance rules Entrance hours and visitor limits can affect patients and families. Visitor limits, masking guidance, main entrance hours, ED entrance, and infection-safety reminder.

Official source checklist for Madison Health Hospital

Use these official pages when you need current confirmation before calling, scheduling, visiting, requesting records, estimating costs, or applying for financial help.

Official source What it verifies When to open it
Madison Health homepage Main hospital address, scheduling phone, toll-free scheduling route, mission language, and site navigation. Open first for official navigation and current hospital links.
Hospital directory Administration, billing, customer service, central scheduling, medical records, HR, general info, and related numbers. Open when you need the right department phone.
Emergency services 24/7 emergency department access, 911 warning, ER capabilities, private rooms, and EMS coordination. Open for emergency department overview. Call 911 for emergencies.
ER wait times ER location, ER phone, current wait-time display, and emergency warning. Open for ER reference, but do not delay emergency care because of a website estimate.
Urgent care Urgent care address, phone, hours, minor illness/injury scope, and 911/ER warning for severe symptoms. Open before visiting urgent care.
Medical records Records phone, hours, photo ID requirement, continuity-of-care processing, and release-form instructions. Open before requesting records or submitting authorization.
Billing and insurance Insurance responsibility, hospital billing, separate professional bills, and accepted insurance category guidance. Open before scheduling, authorizing care, or questioning a bill.
Price transparency MyChart estimate tools, guest estimates, estimate phone support, and final-bill disclaimer. Open before planned care when cost estimate matters.
Visitor and entrance guidance Visitor limits, masking guidance, main entrance hours, ED entrance hours, and Park Avenue Medical Building entrance guidance. Open before visiting a patient or arriving after hours.
Hospital services Featured services and specialty service categories such as emergency, urgent care, cancer care, surgery, orthopedics, primary care, and more. Open when deciding which department or provider type you need.
Independent guide notice: USHospitalGuides.com is not Madison Health, not an emergency service, and not a medical provider. Use official Madison Health pages and phone numbers for final instructions, appointments, billing, records, visitor rules, and urgent medical decisions.

Important medical and emergency notice

This guide helps with address, phone routing, maps, records, billing, price estimates, visitor policy, and appointment preparation. It does not provide medical advice, diagnosis, or emergency triage.

Call 911 for emergencies. Chest pain, stroke symptoms, severe breathing problems, major trauma, severe bleeding, poisoning, suicidal crisis, or sudden severe symptoms require immediate medical help.

Madison Health Hospital FAQs

These questions focus on address, phone numbers, ER access, urgent care, appointments, MyChart, medical records, billing, financial help, and visitor rules.

1. What is the address for Madison Health Hospital?
Madison Health’s main campus address is 210 North Main Street, London, Ohio 43140. Use this address for the main hospital, emergency department, inpatient care, medical records, and most hospital-campus services.
2. What is Madison Health’s main phone number?
Madison Health lists 740-845-7000 for general questions and additional information. Central Scheduling is 740-845-7100, with toll-free scheduling at 866-357-4677 ext. 7100.
3. Is Madison Health’s Emergency Department open 24 hours?
Yes. Madison Health describes its Emergency Department team as available 24/7. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
4. Where is Madison Health Urgent Care located?
Madison Health Urgent Care is located at 371 Lafayette Street, London, OH 43140, directly in front of Walmart. The urgent care phone number is 740-845-6740.
5. What are Madison Health Urgent Care hours?
Madison Health lists urgent care hours as Monday through Friday 9:00 am–7:00 pm, Saturday 9:00 am–5:00 pm, and Sunday closed. Confirm before visiting because hours and capacity can change.
6. How do I request medical records from Madison Health?
Call Madison Health Medical Records at 740-845-7102. The department lists hours as Monday through Friday, 8:00 am to 3:30 pm. Bring photo ID when requesting or picking up record copies, and use the release form when records need to be sent to another party.
7. What can I do through MyChart at Madison Health?
Madison Health describes MyChart tools for price estimates, provider communication, appointment requests, prescription renewals, test results, bill payment, and insurance updates. Do not use portal messaging for medical emergencies.
8. Who do I call for Madison Health billing questions?
Madison Health’s hospital directory lists Billing Support Services at 844-213-7314. For customer service, call 740-845-7199. For price estimate help, Madison Health lists Patient Billing Customer Service at 740-845-7100.
9. Does Madison Health offer financial assistance?
Madison Health’s financial-assistance summary says help may be available for uninsured, underinsured, or financially burdened patients who qualify. The summary lists Patient Financial Counselor contact routes including 740-845-7033 and 740-845-7031.
10. What are Madison Health visitor and entrance rules?
Madison Health’s visitor guidance lists two visitors for inpatients during designated hours, outpatients, and urgent care, and one visitor for Emergency Department patients, subject to change. It also lists the main entrance as open weekdays from 7:00 am to 5:00 pm and the Emergency Department entrance facing Park Avenue as open 24/7.