Lucile Packard Children’s Hosp.: Pediatric Care & Info

The official Stanford children’s Emergency Department location and hospital key-number pages list 650-723-4422 for pediatric Emergency Department contact. Stanford’s emergency-service information also publishes 650-723-5111 as a department contact.

Conditions the pediatric ER is equipped to manage

• Serious injuries and pediatric trauma.
• Critical illness.
• Breathing problems.
• Seizures.
• Asthma.
• Sickle cell complications.
• Hemophilia-related emergencies.
• Cancer-related emergencies.
• Bronchiolitis and croup.
• Acute gastroenteritis and other infectious illnesses.

Current emergency physician leadership

Emergency visit fee

There is no single fixed Stanford Children’s ER fee. Emergency bills depend on what is medically required, including the emergency evaluation, laboratory testing, imaging, medications, procedures, trauma services, consultations, observation or admission.

Main registration numbers

Stanford Children’s currently asks patients or an accompanying parent/adult to bring:

• A valid photo ID.
• The patient’s or parent’s current insurance card, when applicable.
• Names and contact information for referring doctors.
• A list of the child’s current medications.
• Orders or paperwork supplied by another healthcare provider.
• A copy of an advance directive or living will when applicable.

During check-in, staff verify contact information, obtain required signatures and may collect an applicable insurance copay or deductible.

How to get the actual doctor’s day and time

Level IV NICU

Stanford Children’s operates a Level IV Neonatal Intensive Care Unit for critically ill, premature and medically complex newborns.

Specialized neonatal units and programs include:

• Level IV NICU.
• Neonatal NeuroIntensive Care Unit.
• NephroNICU for infants with severe kidney disease.
• The Nest for extremely premature infants born before 29 weeks.
• Level II Intermediate Care Nursery.
• Newborn Nursery.

Pregnancy and delivery

More than 4,600 babies are born each year through the hospital’s pregnancy and delivery program. The Johnson Center cares for low-risk and high-risk pregnancies and provides immediate access to neonatal specialists when a newborn requires advanced care.

Stanford asks expectant parents to complete pre-registration at least six weeks before the due date when possible.

Heart Center services

• Pediatric cardiology.
• Congenital heart disease.
• Fetal cardiology.
• Echocardiography.
• Electrophysiology and arrhythmia care.
• Cardiac catheterization.
• Pediatric heart surgery.
• Heart failure and cardiomyopathy.
• Ventricular assist device support.
• Heart transplantation.
• Cardiovascular intensive care.
• Adult congenital heart disease transition care.

Conditions treated include

• Acute lymphoblastic leukemia.
• Acute myeloid leukemia.
• Lymphoma.
• Brain tumors.
• Bone and soft-tissue sarcomas.
• Neuroblastoma.
• Retinoblastoma.
• Wilms tumor.
• Liver tumors.
• Germ-cell tumors.
• Sickle cell disease.
• Hemophilia.
• Thalassemia.
• Bone-marrow failure disorders.

Advanced treatment programs include clinical trials, immunotherapy, gene therapy and stem-cell transplantation.

How much is a pediatric specialist visit?

The cost depends on the specialty, type of visit, hospital/facility services, procedures, imaging, laboratory work and insurance benefits. A cardiology consultation, oncology evaluation and surgical consultation should not be expected to have the same charge.

How much is the pediatric Emergency Room?

There is no single ER price. Emergency costs depend on the severity of the condition and resources needed, which can include laboratory testing, imaging, medication, procedures, trauma services, specialist consultation, observation or admission.

Stanford Children’s Cost Estimator

Stanford Medicine Children’s Health provides a Guest Estimation tool and Financial Counseling assistance for planned care.

The hospital also publishes a machine-readable standard-charge file. Its current transparency page states that the file was updated in April 2026.

Useful identifiers when calling your insurer

Before a planned visit, ask your insurance plan

• Is Lucile Packard Children’s Hospital Stanford in network?
• Is the specific pediatric specialist in network?
• Is a referral required?
• Is prior authorization required?
• What is the remaining deductible?
• What copay or coinsurance applies?
• Will separate professional and hospital bills apply?

Current financial-assistance income threshold

Stanford Children’s states that families with income at or below 400% of the Federal Poverty Level may qualify for charity care or a financial-hardship discount, depending on insurance status and medical costs.

For insured patients at or below 400% FPL whose plan covers the service and who meet the hospital’s high-medical-cost criteria, the current program may provide a 100% waiver of the eligible amount the patient still owes.

For uninsured qualifying patients at or below 400% FPL, Stanford Children’s states that eligible charges are capped at the lower of the applicable Medi-Cal amount or the amount generally billed to insured patients.

What Stanford considers high medical costs

Current policy includes situations where annual out-of-pocket medical expenses exceed 10% of family income, subject to program documentation and eligibility requirements.

How to apply

Send the completed application and income documentation to:

Stanford Children’s states that there is no time limit for applying for financial assistance.

If the Main garage is full, use the West garage. Stanford Children’s currently operates a 24-hour, 7-day shuttle from the West garage to the Main building.

Special spaces are available for active laboring mothers and guests who need additional mobility assistance.

Visitor parking rates

Parking for admitted patients

Families of patients admitted to the hospital receive one validated parking pass at admission. The standard hospital information states that the pass is valid for seven days as needed and includes in-and-out privileges.

Valet parking

Stanford Children’s hospital wayfinding information lists valet service at no additional valet charge beyond the normal parking rate. Published weekday valet hours are 6 a.m.–11 p.m., Monday-Friday, with no weekend valet.

Visitor check-in

All patients, visitors and family members must check in and receive an identification badge before entering patient areas.

During the current West-lobby closure, everyone should check in at the Main building lobby.

Visitors by unit

Can a parent sleep in the child’s room?

In Pediatric General Care Units, two parents or legal guardians may sometimes stay in a private room at the nurse’s discretion. When space does not permit this, the hospital tries to provide bedside sleeping space for one parent or adult designee.

Social Services can help parents who need alternative overnight arrangements.

Respiratory illness season

Ways to submit a medical-record request

• MyChart.
• Email.
• Fax.
• Mail.

Processing time

Stanford Children’s currently asks families to allow up to 14 days for medical-record requests to be processed.

Record fees

The hospital states that retrieval, reproduction and mailing charges may apply. If reproduction charges are greater than $50, prepayment may be required.

Adolescent privacy

Requests involving confidential or sensitive services for patients ages 12–17 may require the adolescent’s signed consent and provider review.

Outpatient Pharmacy

The outpatient pharmacy is closed noon–1 p.m. for lunch on weekends.

Specialty Pharmacy

Hospital Laboratory

Harvest Café

Harvest Café is on the first floor of the Main building next to Dunlevie Garden.

Patient meals

Once the medical team confirms that a child can eat, patient meals can be ordered between 7 a.m. and 7 p.m.. The hospital uses flexible meal ordering rather than fixed meal periods.

Guest meal

Parents and visitors can purchase a hospital guest-meal voucher for $10. Guest trays can be delivered to the patient’s room.

Free Wi-Fi

Gift Shop

The Gift Shop is on the first floor of the Main building. Phone: 650-497-8596.

• Monday, Wednesday, Thursday: 9 a.m.–7 p.m.
• Tuesday, Friday: 9 a.m.–5 p.m.
• Saturday, Sunday: 10 a.m.–4 p.m.

The shop carries toys, books, stuffed animals, candy and Mylar balloons. Latex balloons and flowers are not sold because of allergy concerns.

Family Resource Center

Family Resource Center services include:

• Computers and internet access.
• Printing, scanning and faxing.
• Semiprivate workspace.
• Library books.
• Free hot beverages.
• Personal hygiene supplies.
• Parent mentoring.

Social Services

Social workers can help with emotional support, discharge coordination, housing, transportation, insurance/resource questions and other family needs.

Hospital School

Child Life Services

Spiritual Care

Chaplain support is available 24/7. Call 650-497-8000 and ask for pager 27729. The Main building Sanctuary and Healing Garden are also open 24/7.

The Ronald McDonald House’s Day Pass Program is available to hospital families daily from 7 a.m.–7 p.m.. Overnight stays have separate eligibility and availability requirements.