Lowell General Hospital: Address, Phone & Patient Info

Q: What is Lowell General Hospital's address and phone number?

Lowell General Hospital Main Campus is at 295 Varnum Avenue, Lowell, MA 01854. The main phone number is (978) 937-6000 and Patient Information is (978) 937-6666.

Q: Is Lowell General Hospital's emergency room open 24 hours?

Yes. The Hanson Family Emergency Department and Trauma Center at the Main Campus is open 24 hours a day. The Emergency Department phone number is (978) 937-6161.

Q: What trauma level is Lowell General Hospital?

Lowell General Hospital Main Campus is an accredited Level III Trauma Center. It provides rapid trauma assessment, resuscitation, surgery, intensive care and stabilization, with transfer to higher-level trauma centers when necessary.

Q: What are Lowell General Hospital visiting hours?

Current posted general adult inpatient visiting hours are 10 a.m. to 8 p.m., seven days a week, while ICU visiting hours are 9 a.m. to 8 p.m. Maternity, pediatrics, Special Care Nursery and Emergency Department have separate rules.

Q: How much does an ER visit or doctor visit cost at Lowell General?

There is no one fixed price. Cost depends on hospital services, professional services, testing, imaging, procedures and insurance cost sharing. Lowell General's cost-estimate line is (781) 620-4704.

Q: Does Lowell General Hospital offer financial assistance?

Yes. Call Lowell General Financial Counseling at (978) 937-6700. Families can also apply through myTuftsMed or visit the Patient Service Center on the ground floor of the Dahod Building. Counselors can help with hospital assistance and Massachusetts coverage programs.

Q: Does Lowell General Hospital have an onsite pharmacy?

Yes. Circle Health Pharmacy is at the Main Campus, 295 Varnum Avenue. The phone number is (978) 788-7479. Current hours are Monday through Friday 7 a.m. to 8 p.m., Saturday 9 a.m. to 5:30 p.m., and Sunday closed.

Lowell, Massachusetts • Tufts Medicine Community Hospital Guide

Lowell General Hospital Address, Phone, Emergency Room, Doctors, Parking & Patient Information

Lowell General Hospital Main Campus is at 295 Varnum Avenue, Lowell, MA 01854. The main hospital number is (978) 937-6000, Patient Information is (978) 937-6666, and the Main Campus Emergency Department is (978) 937-6161.

The hospital operates two inpatient campuses in Lowell. The Varnum Avenue Main Campus includes the Level III Hanson Family Emergency Department & Trauma Center, Cancer Center, Heart + Vascular Center, maternity care, pediatric inpatient care, imaging, laboratory services and Circle Health Pharmacy.

This guide puts the information patients usually search for directly on the page: Main versus Saints Campus, ER routing, parking, doctor examples, clinic hours, maternity and OB emergency care, visitor rules, appointments, estimates, insurance, financial assistance, billing, medical records, myTuftsMed, imaging, pharmacy, food and support services.

Main: (978) 937-6000 24/7 ER & Trauma Doctors Parking

Main Campus 295 Varnum Avenue
Lowell, MA 01854

Main phone (978) 937-6000

Emergency Department 24/7
(978) 937-6161

Maternity 24/7
(978) 937-6324

Emergency? Call 911 for life-threatening symptoms. Lowell General’s Main Campus Emergency Department is open around the clock and is an accredited Level III Trauma Center.

Start Here: Fast Answers for a Lowell General Hospital Visit

Emergency

Adult or child needs emergency care

Main Campus ER: (978) 937-6161.

The Hanson Family ED is open 24/7 and includes adult, senior and pediatric emergency care.

Find a patient

Patient Information

(978) 937-6666

Available when the patient has allowed inclusion in the hospital directory.

Schedule testing

Central Scheduling

(978) 937-6023

Find a doctor

Physician Referral

1-800-544-2424

Cost estimate

Before scheduled care

(781) 620-4704

Financial help

Lowell financial counseling

(978) 937-6700

Lowell General Main Campus vs Saints Campus

Lowell General has two inpatient hospital campuses in Lowell. Always check the address on your appointment or discharge paperwork rather than assuming all Lowell General services are at Varnum Avenue.

Campus	Address	Main phone	Important services
Main Campus	295 Varnum Avenue Lowell, MA 01854	(978) 937-6000	Level III Trauma Center, 24/7 ED, Cancer Center, Heart + Vascular Center, maternity, OB ED, pediatrics, main pharmacy, orthopedics, imaging and lab.
Saints Campus	1 Hospital Drive Lowell, MA 01852	(978) 458-1411	Full-service Emergency Department, inpatient units, MRI/radiology, outpatient testing, Patient Service Center and nearby physician practices.

Most important difference for this article: the Cancer Center, maternity program, Main Campus Trauma Center, Heart + Vascular Center and Circle Health Pharmacy described below are at 295 Varnum Avenue.

Lowell General Hospital Parking, ER Spaces & Public Transportation

Main Campus parking

Patients and visitors using the Main Campus main entrance can use the central parking lot or parking garage.

Special designated parking is available:

Emergency Department: spaces directly in front of the ED are reserved for Emergency Department patients.
Cancer Center: designated parking is reserved for Cancer Center patients.
Accessible parking: available at all patient entrances.

Main Campus parking price: the current official Lowell General parking page does not publish a dollar fee for Main Campus parking. This guide does not invent one. Follow posted garage signage or call (978) 937-6000 if parking cost directly affects your visit.

Saints Campus parking

Lowell General explicitly states that Saints Campus parking is free. A 10-minute patient drop-off area is available at the front door, with additional parking in the front lot and garage.

LRTA bus

Lowell Regional Transit Authority buses stop at the main entrances of Lowell General’s campuses.

LRTA information: (978) 452-6161.

Discharge pickup

At Main Campus discharge, friends or relatives may briefly pull in front of the main entrance when the patient is ready to leave. Do not leave a vehicle unattended in an active pickup lane.

Lowell General Emergency Department & Level III Trauma Center

Hours 24/7

ER phone (978) 937-6161

Trauma Level III

Treatment rooms 50 private

Hanson Family Emergency Department & Trauma Center

The Main Campus emergency department treats children, adults and seniors and includes:

50 private treatment rooms.
A separate pediatric waiting area.
Pediatric emergency medicine.
Orthopedic injury treatment and casting.
24/7 diagnostic services.
Cardiac treatment areas.
Private blood-draw stations.
A family consultation area.
An onsite helipad for emergency transport.

Heart emergencies

The ED is located adjacent to the Cardiac Catheterization Laboratory, with access to cardiac specialists around the clock when a patient needs urgent cardiac intervention.

What does Level III mean?

A Level III Trauma Center can provide rapid trauma assessment, resuscitation, emergency surgery, intensive care and stabilization. Patients whose injuries require a higher level of subspecialty trauma care can be stabilized and transferred to a Level I or Level II trauma center.

Emergency visitors

The hospital’s current posted visitor guidance places no hour limitation on an Emergency Department visitor/support person, though clinical staff can restrict access for patient care, infection-control or safety reasons.

How much does the ER cost?

Lowell General does not publish one universal fixed ER price. The amount depends on the emergency level, testing, imaging, medications, procedures and professional services required.

An emergency visit can generate separate charges from the hospital and outside professional groups. Lowell General specifically identifies Merrimack Valley Emergency Associates among hospital-based providers that do not use the same Lowell General financial-assistance program.

How to Make an Appointment at Lowell General Hospital

Central Scheduling

(978) 937-6023

Testing and scheduled hospital services.

Physician Referral

1-800-544-2424

Use when you need help finding a physician.

Patient Service Center

(978) 937-6455

Before scheduling

Know the medical specialty or test required.
Have your insurance card available.
Ask if your insurance requires a referral.
Ask whether prior authorization is required.
Confirm Main Campus, Saints Campus or an outpatient site.
Confirm the doctor’s full name.
Confirm your arrival/check-in time.
Ask where to park.
Request a cost estimate if needed.

Central Scheduling number discrepancy: current Tufts Medicine professional referral materials list (978) 937-6023; one general hospital directory also displays (978) 937-6062. For patient scheduling, this guide uses (978) 937-6023, which is the current patient-facing referral number.

Lowell General Hospital Doctors & Current Specialists

Lowell General has hospital-employed and affiliated physicians across many practices. Some offices are on Varnum Avenue, while others are in Chelmsford or elsewhere in the Merrimack Valley.

Do not treat hospital affiliation as an office address. Call the practice before traveling and confirm where that doctor is seeing patients that day.

Cardiology & Interventional Cardiology

Current Tufts Medicine 2026 physician materials identify Lowell General specialists including:

Eric J. Ewald, MD — Cardiovascular Disease.
Christopher D. Hong, MD — Cardiovascular Disease.
Miret Ibrahim, MD — Cardiovascular Disease; Medical Director of Echocardiography.
Walter M. Jo, MD — Cardiovascular Disease.
Omar A. Ali, MD — Interventional Cardiology.

Heart + Vascular Center: (978) 937-6344.

Oncology & Hematology

Anasuya Gunturi, MD, PhD — Chief of Oncology at Lowell General Hospital; Medical Director of Cancer Care Associates and Palliative Care Services.
Ruchi Hamal, MD — Hematologist/Oncologist at Lowell General Hospital.
David Nguyen, MD — Lowell General medical oncologist.

Cancer Center: (978) 937-6800.

Orthopaedic Surgery

Current 2026 Tufts Medicine recognition lists Lowell General orthopaedic surgeons including:

Steven T. DiSegna, MD
Samuel Gerber, MD
Eric Holstein, MD
Mark Lapp, MD
Jeremy Milton Moses, MD
David Prybyla, MD
Scott Sigman, MD

Main Campus Orthopedics + Sports Medicine: (978) 937-6417.

Obstetrics & Gynecology

Neil J. O’Regan, MD — Obstetrics and Gynecology; identified with Lowell General in Tufts Medicine’s 2026 physician recognition.
Kristin A. D’Orsi, DO — Obstetrics and Gynecology; Lowell General-affiliated physician appearing in recent Tufts Medicine physician listings.

Lowell General Maternity: (978) 937-6324.

Other current Lowell General specialists

Angela Ahuja, MD — Allergy & Immunology.
Elisabeth Gennis, MD — Hand Surgery.
David G. Sidebottom, MD — Infectious Disease.
Robert A. Edelstein, MD — Urology.
Erin K. Haser, MD — Otolaryngology.
Vishnu Kannabiran, MD — Otolaryngology.
Arthur M. Lauretano Sr., MD — Otolaryngology.
Alexandra R. Adler, MD — Pain Medicine.
Atul Bhat, MD — Physical Medicine & Rehabilitation.
Jose Ponce Rios, MD — Pediatric Emergency Medicine.
Walter J. Chwals, MD — Pediatric Surgery affiliation.

Need the doctor’s exact clinic day? Call the practice or use the live Tufts Medicine directory. Hospital department hours are not the same thing as an individual physician schedule.

Check Current Doctor Directory

Lowell General Clinic, Lab, Imaging & Service Hours

Service	Published hours	Phone	Location
Emergency Department	24/7	(978) 937-6161	Main Campus
Maternity	24/7	(978) 937-6324	Main Campus
Heart + Vascular Center	Hospital service available continuously; individual outpatient clinics vary	(978) 937-6344	Main Campus
Cancer Center	Mon-Fri 7 a.m.-5 p.m.	(978) 937-6800	Main Campus
Patient Service Center	Mon-Fri 5:30 a.m.-7 p.m.; Sat 5:30 a.m.-1 p.m.; Sun closed	(978) 937-6455	Main Campus
Lab / Blood Draw	Mon-Fri 5:30 a.m.-7 p.m.; Sat 5:30 a.m.-1 p.m.; Sun closed	(978) 937-6342	Dahod Building, 1st floor
Radiology + Imaging	Mon-Fri 7 a.m.-7 p.m.; Sat 7 a.m.-1 p.m.; Sun closed	(978) 937-6429	Patient Service Center, Dahod ground floor
Orthopedics + Sports Medicine	Mon-Thu 8 a.m.-4:30 p.m.; Fri 7 a.m.-3:30 p.m.	(978) 937-6417	Main Campus
Wound + Ostomy	Mon-Fri 7 a.m.-5 p.m.	(978) 788-7345	Cancer Center Annex, 3rd floor
Circle Health Pharmacy	Mon-Fri 7 a.m.-8 p.m.; Sat 9 a.m.-5:30 p.m.; Sun closed	(978) 788-7479	Main Campus

Published department hours can change for holidays and do not prove that every physician in that department is present during every listed hour.

Major Medical Services at Lowell General Hospital

Emergency

Adult, pediatric and senior emergency care, Level III trauma and emergency diagnostics.

Heart Care

Cardiology, interventional cardiology, heart failure, electrophysiology, structural heart and vascular care.

Cancer

Medical oncology, hematology, radiation oncology, infusion, surgical oncology and survivorship.

Maternity

Labor and delivery, maternal-fetal medicine, postpartum care and Special Care Nursery.

Orthopedics

Orthopedic surgery, sports medicine, fracture care and brace services.

Pediatrics

Pediatric ED and inpatient hospital medicine with Tufts Medicine Pediatrics + Boston Children’s collaboration.

Surgery

Inpatient and outpatient surgical services plus regional ambulatory surgery access.

Imaging

X-ray, ultrasound, CT, mammography, nuclear medicine and cardiovascular imaging.

Lab

Blood draw, specimen collection and other diagnostic laboratory services.

Wound Care

Complex wound, ostomy and urgent wound appointments.

Rehabilitation

Physical, occupational, speech and cardiac rehabilitation services.

Respiratory Care

Hospital and outpatient cardiopulmonary/respiratory services.

Lowell General Maternity, Labor & Delivery & OB Emergency Department

Maternity (978) 937-6324

Open continuously at 295 Varnum Avenue.

OB Emergency Department 24/7 physician coverage

Located in the Labor & Delivery Unit.

Special Care Nursery

Parents/guardians have no hour limitation under the current posted visitor policy.

When should a pregnant patient use the OB ED?

The dedicated OB Emergency Department evaluates pregnancy and early-postpartum concerns such as:

Abdominal pain.
Vaginal bleeding.
Decreased fetal movement.
Concern for preterm labor.
Ruptured membranes.
Urinary/bladder infection concerns.
High-risk pregnancy symptoms such as elevated blood pressure.
Postpartum complications including excessive bleeding.

If possible, call your obstetrician first. For a life-threatening emergency, call 911.

How do you enter for an OB emergency?

Tufts Medicine currently instructs patients to arrive through the Main Campus Emergency Department. The triage team evaluates the patient and baby and directs the patient to the OB ED or regular ED as appropriate.

OB ED billing

Lowell General states that insurers process an OB ED encounter as an emergency-room visit, so normal ER copays, coinsurance or other plan-specific cost sharing may apply.

Labor & Delivery visitors

No hour limitation for the designated support person.
The support person plus one other person may be permitted under the current posted policy.
Unit needs can still restrict access.

Postpartum

No hour limitation for the birth partner/support person.
General visiting: 10 a.m.-8 p.m.
One adult can stay overnight.
Siblings under 16 must be supervised by an adult other than the patient.

Pediatric Care at Lowell General Hospital

Pediatric Emergency Department

The Main Campus ED has a designated pediatric environment with:

Pediatric emergency evaluation.
Child-friendly IV and blood-draw techniques.
Pediatric pain management.
Wound treatment.
Procedural sedation when appropriate.
Separate child-friendly waiting space.
Private treatment rooms.

Pediatric inpatient unit

Tufts Medicine Pediatrics + Boston Children’s — Lowell General Pediatric Inpatient Unit

295 Varnum Avenue
Lowell, MA 01854

Phone: (978) 937-6323.

Pediatric visitors

Parents/guardians have no hour limitation.
One parent may sleep overnight in the room.
General pediatric visiting hours are 10 a.m.-8 p.m.
Children under 16 must be accompanied by a responsible adult who is not the patient.

Lowell General Hospital Cancer Center

Phone (978) 937-6800

Hours 7 a.m.-5 p.m.

Monday-Friday.

Address

295 Varnum Avenue
Lowell, MA 01854

Cancer services

The current Cancer Center service list includes:

Medical oncology.
Hematology.
Infusion therapy.
Radiation oncology.
Breast cancer and breast surgery.
Gastrointestinal cancers.
Genitourinary cancers.
Gynecologic cancers.
Head and neck cancer.
Lung cancer.
Melanoma and skin cancer.
Multiple myeloma.
Neuro-oncology/brain tumors.
Pancreatic, liver and stomach cancers.
Prostate and kidney cancer.
Genetic cancer-risk assessment.
Palliative care.
Cancer survivorship.

Cancer parking: the hospital reserves designated Main Campus parking specifically for Cancer Center patients.

Lowell General Hospital Visiting Hours

Unit	Current posted visitor hours/rule
Adult inpatient	10 a.m.-8 p.m., seven days a week
ICU	9 a.m.-8 p.m.
Emergency Department	No hour limitation for visitor/support person; clinical restrictions can apply
Labor & Delivery	No hour limitation for designated support person; support person plus one other person under current posted rules
Postpartum	Support person unrestricted; general visitors 10 a.m.-8 p.m.; one adult may stay overnight
Special Care Nursery	Parents/guardians unrestricted; one additional visitor 10 a.m.-8 p.m. when accompanied by a parent; visitor must be 16+
Pediatrics	Parents/guardians unrestricted; general visitors 10 a.m.-8 p.m.; one parent may sleep overnight

Visitors who are sick

Visitors with respiratory illness, recent exposure to a communicable disease, cold, cough, rash or other infectious symptoms should not visit.

Unit control

The care team can reduce visitor numbers or temporarily stop visitation when required for:

Medical consultations.
Procedures.
Isolation precautions.
Infection prevention.
Patient safety.
Emergency situations.

The public visitor page still labels the policy update as June 2023. Because the page remains the hospital’s current public guidance in 2026, this article reproduces those posted hours while recommending that high-risk and special-unit visitors confirm before traveling.

Lowell General Doctor Fees, Hospital Charges & Cost Estimates

Lowell General does not publish one universal doctor consultation fee, ER fee, MRI fee or surgery fee that accurately represents every patient’s out-of-pocket cost.

Why charges vary

Tufts Medicine explains that final costs can change because of:

The exact procedure or test.
How long a procedure takes.
Length of recovery or hospital stay.
Medication required.
Unexpected complexity.
Complications.
Other medical conditions.
Insurance-negotiated rates and patient cost sharing.

Chargemaster price is not your likely bill

The hospital publishes machine-readable pricing files with gross charges, discounted cash prices and payer-negotiated information, but Tufts Medicine specifically explains that chargemaster figures are generally not the amount a patient actually pays.

Get a personalized estimate

Lowell General Cost Estimate (781) 620-4704

You can also use Tufts Medicine’s self-service estimator for many common hospital services based on insurance or self-pay status.

Separate professional bills

Some services may be billed by hospital-based provider groups separate from Lowell General. Current examples identified by the hospital include:

Commonwealth Radiology Associates.
Merrimack Valley Emergency Associates.
New England Inpatient Specialist Adult Hospitalists.
OBHG Massachusetts – Lowell.
Pathology Associates of Lowell.
Merrimack Valley Cardiology.
Lowell Anesthesiology Services.
Cancer Care Associates.
Radiation Oncology Associates.

Insurance Accepted at Lowell General Hospital in 2026

Tufts Medicine’s current accepted-insurance page was updated May 13, 2026. Lowell General participates with many major insurers, but plan-level restrictions are important.

Commercial examples

Aetna.
Blue Cross Blue Shield.
Cigna.
Claritev / Multiplan.
Coventry.
First Health.
Harvard Pilgrim.
UnitedHealthcare.

Government / public coverage

Medicare Part A & B.
MassHealth products.
Commonwealth Care Alliance.
Tufts Medicare products.
WellSense products.
Selected Medicare Advantage plans.

Other current listings

Fallon products.
Tufts Health Public Plan.
WellPoint.
UMR.
Oxford Health.
Mass General Brigham commercial products, with exclusions.

Important: some plans are accepted only for specialist care or have other limitations. Tufts Medicine also specifically notes that Mass General Brigham Select and Value HMO plans are out of network in its current Lowell General listing.

Emergency physicians may also have different network participation than the hospital. Call the insurer using the phone number on the member card for exact emergency, physician and hospital coverage.

Outpatient payments are largely cashless

Tufts Medicine no longer accepts cash for outpatient deductibles, copays or coinsurance. Credit cards, debit cards and personal checks are accepted; limited areas such as the pharmacy, Emergency Department and dining locations can still accept cash.

Lowell General Financial Assistance & Massachusetts Coverage Help

Lowell financial counseling (978) 937-6700

Main Campus office

Dahod Building
Ground-floor Patient Service Center

Apply online

myTuftsMed

Search for “Financial Assistance” in the portal menu.

What financial counselors can help with

Hospital financial-assistance applications.
MassHealth eligibility and applications.
Health Connector programs.
Health Safety Net.
Other state assistance.
Insurance/coverage questions.
Payment plans.

myTuftsMed application steps

Log into myTuftsMed.
Search for Financial Assistance in the menu.
Enter household size and income.
Upload requested documentation such as proof of Medicaid determination and residency/photo identification.
Review and submit the application.
A financial adviser will contact you.

Apply in person

Main Campus:
295 Varnum Avenue
Ground floor, Dahod Building Patient Service Center.

Saints Campus:
1 Hospital Drive
Ground-floor main lobby.

Apply by mail

Lowell General Hospital
Patient Financial Services
295 Varnum Avenue
Lowell, MA 01854

Hospital financial assistance does not automatically cover every outside physician. Lowell General publishes a separate list of hospital-based provider groups that do not offer the same financial-assistance program.

Tufts Medicine’s current systemwide financial-assistance page states that patient copayments, deductibles and coinsurance are not discounted through its hospital Financial Assistance Program.

Lowell General Billing & Payment Options

Lowell General Billing (978) 937-6600

Tufts Medicine phone payment (617) 591-5750

Online

myTuftsMed

View balances, pay bills and set up eligible payment plans.

Payment by mail

Tufts Medicine
P.O. Box 23049
New York, NY 10087-3049

myTuftsMed bill pay

Open myTuftsMed.
Select Billing.
Open Billing Summary.
Select the account.
Choose Pay Now.
Enter payment information.
Review and submit.

If you cannot pay the full amount at once, eligible patients can establish a monthly payment plan through the billing portal.

Lowell General Medical Records

Current Tufts Medicine ROI help (866) 892-1780

Lowell General directory (978) 937-6221

Normal turnaround About 10 days

For many routine requests after receipt.

Fastest options

Recent visit notes, laboratory results and radiology findings may already be available through myTuftsMed.

For a formal release, Tufts Medicine also offers an online request workflow. Identity verification requires:

A valid email address.
Government-issued identification.

Fees

Records sent directly to another healthcare facility/doctor: no charge.
Personal mailed or pickup copy: a Massachusetts-permitted fee may apply.
Financial hardship can be considered when assessing copy fees.

Urgent medical-care request

For a medical-care request needed within 48 hours, the treating physician can send a STAT request by fax to 1-866-920-6415.

Someone else picking up records

Name that person on the authorization and make sure they bring government-issued identification.

myTuftsMed Patient Portal

myTuftsMed is the secure Tufts Medicine portal used by Lowell General patients.

Appointments

Schedule or review eligible appointments.

Results

View available test and radiology results.

Messages

Communicate with participating care teams.

Prescriptions

Request eligible medication refills.

Records

View, download and share available health information.

Bills

View balances, pay and manage payment plans.

Insurance

Review coverage information and request updates.

Financial Assistance

Submit an application and supporting documents.

Family access

Manage eligible family-member information through authorized access.

Portal help

Support: (617) 636-5418 or (855) 422-7300.
Email: mytuftsmed@tuftsmedicine.org

Open myTuftsMed

Lowell General Main Campus Lab & Patient Service Center

Location

Dahod Building

First floor / Patient Service Center area.

Patient Service Center (978) 937-6455

Laboratory (978) 937-6342

Hours

Monday-Friday: 5:30 a.m.-7 p.m.
Saturday: 5:30 a.m.-1 p.m.
Sunday: closed.

Services at the Patient Service Center

Blood draw.
Specimen collection.
EKG.
X-ray.
Ultrasound.
Other imaging.
Pre-operative services.
Respiratory services.
Patient financial assistance.

Lowell General Radiology & Imaging: Hours, Check-In & Phone

Main Campus imaging (978) 937-6429

Central scheduling (978) 937-6023

Location

Ground floor
Dahod Building Patient Service Center

Current outpatient imaging hours

Monday-Friday: 7 a.m.-7 p.m.
Saturday: 7 a.m.-1 p.m.
Sunday: closed.

How to check in

Use the Main Campus main entrance, located to the right of the Emergency Department.
Proceed to the Patient Service Center concierge desk.
Check in for the ordered imaging exam.
Follow the preparation instructions for your exact test.

Available imaging includes

X-ray.
Ultrasound.
CT.
Mammography.
Nuclear medicine.
Bone-density testing.
Heart CT calcium scans.

Hospital emergency imaging is available outside these outpatient hours when medically necessary. The times above describe the scheduled Main Campus outpatient imaging location.

Circle Health Pharmacy at Lowell General Hospital

Phone (978) 788-7479

Weekdays 7 a.m.-8 p.m.

Saturday 9 a.m.-5:30 p.m.

Sunday closed.

Location and services

The Circle Health Pharmacy is at 295 Varnum Avenue on the Main Campus and provides:

Full prescription services.
Onsite pharmacist.
Over-the-counter medications.
Designated pharmacy parking.
Refills through myTuftsMed.
Acceptance of most insurance plans.

Gift Shop

The Main Campus Gift Shop is located inside the Circle Health Pharmacy on the ground floor of the Dahod Building. It carries convenience items, gifts, clothing, accessories and multiple types of gift cards.

Interpreter Services, Patient Relations, Chaplains & Discharge Support

Interpreter Services

(978) 937-6591

Main Campus.

Patient Relations

(978) 937-6458

Mon-Fri 8 a.m.-4:30 p.m.

Continuity of Care

(978) 937-6308

Approximately 7 a.m.-5 p.m.

Spiritual Care

(978) 788-7763

Weekdays approximately 8 a.m.-4:30 p.m.

TTY

(978) 937-6889

Care at Home

(978) 552-4444

Home health, hospice and related services.

Interpreter assistance

Lowell General uses trained medical interpreters for patients and families who speak limited English and for people who are deaf or hard of hearing.

Discharge planning

Each admitted patient is assigned a nurse case manager. Continuity of Care can help arrange medically necessary services such as:

Visiting nurses.
Home medical equipment.
Rehabilitation placement.
Transportation/resource referrals.
Insurance coordination.
Community benefits and support programs.

Rapid Response Team

If a hospitalized patient’s condition changes noticeably and you believe urgent help is needed, dial 0 from a hospital phone and ask for the Rapid Response Team.

Chapel

The Main Campus Chapel and Meditation Room is on the first floor of the Hanchett Building and is generally open from approximately 6:30 a.m.-8 p.m..

Lowell General Cafeteria, Dunkin’ & Visitor Amenities

Cafeteria

The Main Campus cafeteria is open to patients’ visitors and the public and offers hot and cold meals, salad, sandwiches, snacks and beverages.

The hospital’s current visitor page does not publish a dependable current cafeteria hour-by-hour schedule. Check onsite signage or call the main operator if dining hours matter to your visit.

Dunkin’

The Main Campus Dunkin’ location is in the main lobby and is listed as open every day.

Vending

Main Campus vending machines are available:

Near the ground-floor cafeteria.
Outside ICU/ICC patient areas on the first floor.
In the Emergency Department lobby.

ATMs

ATMs are available:

Near the Patient Service Center on the ground floor of the Dahod Building.
Near the first-floor Conference Center entrance.

Flowers and balloons

Latex balloons are prohibited.
Flowers sent to ICU patients are generally held/returned for later delivery because of ICU restrictions.

Tobacco

All Lowell General buildings, grounds, garages, parking lots and vehicles on hospital property are tobacco- and smoking-free, including electronic cigarettes.

Lowell General Hospital Phone Directory

Department / need	Phone	Use it for
Main Hospital / Operator	(978) 937-6000	Main Campus routing
TTY	(978) 937-6889	Accessible telephone communication
Patient Information	(978) 937-6666	Hospitalized patient directory information
Emergency Department	(978) 937-6161	Main Campus ED
Admitting	(978) 937-6300	Admission questions
Central Scheduling	(978) 937-6023	Scheduled testing/services
Physician Referral	1-800-544-2424	Find a doctor
Maternity	(978) 937-6324	Labor, delivery and maternity
Pediatric Inpatient Unit	(978) 937-6323	Pediatric inpatient care
Heart + Vascular / Cardiopulmonary	(978) 937-6344	Heart and vascular services
Cardiac Rehabilitation	(978) 934-8238	Cardiac rehab
Cancer Center	(978) 937-6800	Oncology/hematology
Orthopedics + Sports Medicine	(978) 937-6417	Main Campus orthopedic care
Patient Service Center	(978) 937-6455	Lab, testing and patient services
Laboratory	(978) 937-6342	Laboratory services
Radiology + Imaging	(978) 937-6429	Main Campus imaging
General Radiology directory line	(978) 937-6240	Radiology department routing
Circle Health Pharmacy	(978) 788-7479	Retail prescriptions/refills
Hospital Pharmacy	(978) 937-6275	Hospital pharmacy department
Billing	(978) 937-6600	Lowell General billing questions
Cost Estimate	(781) 620-4704	Pre-service estimate
Financial Counseling	(978) 937-6700	Financial-assistance application help
Medical Records / Tufts ROI	(866) 892-1780	Record request help
Lowell Medical Records directory	(978) 937-6221	Local records routing
Patient Relations	(978) 937-6458	Patient concerns/complaints
Interpreter Services	(978) 937-6591	Main Campus language support
Continuity of Care	(978) 937-6308	Discharge/case management
Spiritual Care	(978) 788-7763	Chaplain services
Physical Therapy	(978) 937-6232	Physical rehabilitation
Occupational Therapy	(978) 937-6408	Occupational therapy
Speech Therapy	(978) 937-6403	Speech-language therapy
Respiratory Services	(978) 937-6336	Respiratory care
Saints Campus	(978) 458-1411	Saints Hospital Campus routing
LRTA Bus Information	(978) 452-6161	Public transportation

Lowell General Hospital Main Campus Google Map

Open Google Maps Official Lowell General Page

Before You Leave Home: Lowell General Checklist

Scheduled visit

Confirm Main Campus vs Saints vs Chelmsford.
Confirm doctor’s name.
Confirm department/building.
Bring photo ID.
Bring insurance card.
Bring referral/authorization if required.
Bring medication and allergy list.
Bring outside records/images if requested.
Review myTuftsMed appointment details.
Ask for a cost estimate if needed.

Emergency visit

Call 911 for life-threatening symptoms.
Main Campus ED is open 24/7.
Use 295 Varnum Avenue.
Use ED-designated parking directly outside the department.
Bring medication/allergy information when readily available.
Do not delay emergency care for insurance authorization or price information.

Official Tufts Medicine Resources for Live Actions

The practical information is included directly above. Use these official pages mainly for live scheduling, secure records, payment, estimates and information that can change.

Last reviewed: August 20, 2026. Individual doctor availability, insurance contracts, visitor restrictions, holiday hours and campus access can change.

Frequently Asked Questions About Lowell General Hospital

1. What is Lowell General Hospital’s address and phone number?

Lowell General Hospital Main Campus is at 295 Varnum Avenue, Lowell, MA 01854. The main phone number is (978) 937-6000 and Patient Information is (978) 937-6666.

2. Is Lowell General Hospital’s emergency room open 24 hours?

Yes. The Hanson Family Emergency Department & Trauma Center at the Main Campus is open 24 hours a day. The ER phone number is (978) 937-6161.

3. What trauma level is Lowell General Hospital?

Lowell General Hospital Main Campus is an accredited Level III Trauma Center. It provides rapid trauma assessment, resuscitation, surgery, intensive care and stabilization, with transfer to higher-level trauma centers when necessary.

4. Is parking free at Lowell General Hospital?

The current official Main Campus parking page lists the central lot, garage, Emergency Department spaces and Cancer Center parking but does not publish a current Main Campus dollar rate. The hospital specifically states that Saints Campus parking is free.

5. What are Lowell General Hospital visiting hours?

Current posted general adult inpatient visiting hours are 10 a.m.-8 p.m., seven days a week, while ICU visiting hours are 9 a.m.-8 p.m.. Maternity, pediatrics, Special Care Nursery and Emergency Department have separate rules.

6. How do I make an appointment at Lowell General Hospital?

For hospital testing and many scheduled services, call Central Scheduling at (978) 937-6023. If you need help finding a physician, call the Physician Referral Service at 1-800-544-2424. Existing Tufts Medicine patients can also use myTuftsMed for eligible appointments.

7. How much does an ER visit or doctor visit cost at Lowell General?

There is no one fixed price. Cost depends on the hospital services, professional services, testing, imaging, procedures, insurance deductible, copay and coinsurance. Lowell General’s cost-estimate line is (781) 620-4704.

8. How do I request medical records from Lowell General Hospital?

Recent information may be available in myTuftsMed. For a formal records request, Tufts Medicine’s current Release of Information help line is (866) 892-1780; Lowell General’s local directory also lists Medical Records at (978) 937-6221. Routine requests are often available in about 10 days.

9. Does Lowell General Hospital offer financial assistance?

Yes. Call Lowell General Financial Counseling at (978) 937-6700. Families can also apply through myTuftsMed or visit the Patient Service Center on the ground floor of the Dahod Building. Counselors can help with hospital assistance and Massachusetts programs such as MassHealth, the Health Connector and Health Safety Net.

10. Does Lowell General Hospital have an onsite pharmacy?

Yes. Circle Health Pharmacy is at the Main Campus, 295 Varnum Avenue. The phone number is (978) 788-7479. Current hours are Monday-Friday 7 a.m.-8 p.m., Saturday 9 a.m.-5:30 p.m., and Sunday closed.