Jackson Madison County General: Contact & Patient Info

by
Jackson, Tennessee hospital guide · Reviewed August 22, 2026

Jackson-Madison County General Hospital phone, ER, doctors, parking and patient services

West Tennessee Healthcare Jackson-Madison County General Hospital, commonly called Jackson General or JMCGH, is at 620 Skyline Drive, Jackson, TN 38301. It is West Tennessee Healthcare’s flagship hospital and is currently described by the health system as a 642-bed tertiary-care center serving a 19-county region.

The hospital provides 24-hour emergency care, heart and vascular services, open-heart surgery, neuroscience and spine care, maternity, a Level III neonatal intensive-care unit, pediatric services, cancer care, robotic surgery, imaging, rehabilitation, gastroenterology and other advanced inpatient and outpatient services.

This guide brings practical patient information directly onto the page: Emergency Department access, parking, current visitor rules, physician names, clinic schedules, maternity and NICU details, surgery preparation, MyChart, medical records, bills, price estimates, self-pay discounts, financial assistance and nearby specialty-center locations.

642-bed tertiary hospital Open 24/7 24/7 Emergency Department Free hospital parking 42-bed Level III NICU Open-heart surgery MyChart
Emergency: call 911 for an immediately life-threatening emergency. Jackson-Madison County General Hospital’s Emergency Department is open 24 hours a day, seven days a week. Hospital/ER contact: 731-541-5000.
August 2026 ER construction alert: the hospital’s current location page says construction of a Highly Infectious Diseases Department adjacent to the Emergency Department is expected to be completed in August 2026. Portions of Emergency Drive, parking areas or entrances may still be affected this month. Follow posted hospital traffic and entrance signs when you arrive.
Main hospital 620 Skyline Drive

Jackson, TN 38301.

Main phone 731-541-5000

Hospital switchboard, general information and Emergency Department routing.

General hours Open 24/7

Outpatient specialty clinics have separate hours.

General parking Free

Garage 1: 745 W. Forest Avenue.

Medical records 731-541-7982

Monday–Friday, 8 a.m.–4:30 p.m.

Billing 731-541-8730

Monday–Friday, 8 a.m.–4:30 p.m.

Start here: where should you go?

The hospital campus connects with several major specialty centers, so the best entrance and parking area depend on why you are coming.

Medical emergency
Use the Emergency Department at the hospital. Limited short-term ER parking is located directly outside the Emergency entrance. Call 911 when ambulance transport is needed.
General hospital visit
Use 620 Skyline Drive. For most visitors, Garage 1 at 745 W. Forest Avenue provides free covered parking and convenient access to the hospital.
Surgery
Follow your surgical instructions. The hospital’s surgery guidance identifies Garage 3 as a convenient parking option for surgical registration and waiting areas.
Cancer treatment
Alice and Carl Kirkland Cancer Center is across from the hospital at 720 W. Forest Avenue, phone 731-541-1700.
Neurology / neurosurgery
West Tennessee Medical Group Neuroscience & Spine is at 700 W. Forest Avenue, Floor 2, phone 731-541-9490.
Maternity / labor
West Tennessee Women’s Center occupies the third floor of Jackson-Madison County General Hospital. Pregnant patients with urgent pregnancy problems can use the dedicated OB-ED Triage.
Heart specialist
West Tennessee Heart & Vascular Center is connected to the hospital and provides cardiology, vascular and cardiothoracic services.

Jackson-Madison County General Hospital phone directory

These are the most useful current hospital and specialty numbers for patients and families.

Need / department Phone Best use
Main hospital 731-541-5000 General information, hospital operator and Emergency Department routing.
Emergency Medicine office 731-541-3570 Published office number associated with current emergency-medicine providers.
Hospitalists 731-541-4923 Hospital-based internal-medicine physician group.
Neurology / Neurosurgery 731-541-9490 West Tennessee Neuroscience & Spine appointments.
Kirkland Cancer Center 731-541-1700 Hematology, oncology, radiation oncology and cancer appointments.
Women’s Center information 731-541-6448 Maternity and women’s-center information.
Lactation / maternity support 731-541-2229 Breastfeeding and lactation questions.
High-risk pregnancy / perinatology 731-541-6939 Referral-based maternal-fetal medicine/perinatology care.
Women’s Health / OB-GYN 731-541-8425 Prenatal, maternal and women’s-health services.
Birth Certificate Specialist 731-541-7819 Hospital birth-certificate verification/signature issues after delivery.
Medical Records 731-541-7982 Hospital record requests and release questions.
Medical Records general initiation 731-541-7800 General Health Information Management request initiation.
Records continuation-of-care fax 731-541-6768 Provider-to-provider continuation of care.
JMCGH Records fax 731-541-6955 Hospital Release of Information fax.
MyChart support 731-541-2500 Current MyChart login, activation and account support.
Billing / payments 731-541-8730 Hospital bills, payment options and payment plans.
Price estimate / financial-assistance information 731-541-7000 Price estimates and Patient Financial Assistance questions.
Gift Shop 731-541-6192 Gift orders and same-day delivery to eligible hospital patients.

Hospital and major clinic hours

Do not assume every clinic is open simply because the hospital itself operates 24 hours.

Facility / service Current published hours Important detail
Main hospital 24/7 620 Skyline Drive.
Emergency Department 24/7 Fully staffed around the clock.
General visitation Mon–Fri: 5 a.m.–8 p.m.
Sat–Sun: 7 a.m.–8 p.m. 		Unit-specific limits can apply.
Neuroscience & Spine — Jackson Mon–Thu: 7 a.m.–4 p.m.
Fri: 7 a.m.–12 p.m. 		700 W. Forest Ave., Floor 2.
Kirkland Cancer Center Mon–Fri: 7:30 a.m.–4:30 p.m. 720 W. Forest Ave.
Radiation Oncology Mon–Fri: 7:30 a.m.–4:30 p.m. Radiation oncologist on call 24/7 for established treatment needs.
University Medicine Mon–Fri: 8 a.m.–5 p.m. 700 W. Forest Ave., Floor 5.
Medical Records Mon–Fri: 8 a.m.–4:30 p.m. Closed weekends and holidays.
Billing Mon–Fri: 8 a.m.–4:30 p.m. Phone 731-541-8730.
Cloverkey Gift Shop Mon–Fri: 7 a.m.–8 p.m.
Sat–Sun: 9 a.m.–6 p.m. 		Holiday hours can vary.

Jackson-Madison County General Hospital Emergency Department

The hospital’s accredited Emergency Department provides emergency care for adults and children with immediate access to diagnostic and specialty resources.

ER hours 24/7

Fully staffed every day.

Hospital / ER number 731-541-5000

Call 911 when emergency transport is required.

ER treatment capacity 60 rooms

Exam and treatment rooms in the expanded department.

Emergency Department resources

  • Board-certified physicians and specialized nurses.
  • Triage facilities.
  • 60 exam and treatment rooms.
  • Dedicated laboratory-collection center.
  • Dedicated EKG area.
  • Emergency Department CT suite.
  • Infectious-protocol room.
  • Multiple waiting areas.
  • Separate EMS entrances.
  • Helipad immediately adjacent.
  • On-call specialists.
  • Fast-track resources for selected minor emergencies.

Stroke and chest-pain care

The Emergency Department is integrated with hospital stroke and cardiovascular programs. Jackson-Madison County General Hospital has a Joint Commission-accredited stroke program and has received recent American Heart Association stroke-recognition awards.

Sexual-assault examination

West Tennessee Healthcare identifies the JMCGH Emergency Department as the region’s location for Sexual Assault Nurse Examiner (SANE) services.

ER parking

Limited parking is available directly outside the Emergency Department entrance. The hospital asks families to move vehicles from those limited spaces when appropriate so they remain available for incoming emergency patients.

Longer-term visitor parking is available free in Garage 1 at 745 W. Forest Avenue.

How to make an appointment

Jackson General itself is primarily a hospital; outpatient physicians are often scheduled through West Tennessee Medical Group or one of the connected specialty centers.

Identify the specialty you need. Examples include cardiology, neurology, neurosurgery, oncology, gastroenterology, OB/GYN or primary care.
Call the specialty clinic directly. Clinic-specific numbers provide better availability information than the general hospital line.
Check MyChart. Many West Tennessee Medical Group providers allow online scheduling through MyChart.
Confirm whether a referral is required. Perinatology/high-risk pregnancy and some specialty services require a provider referral before an appointment.
Verify the actual building. Your doctor’s office may be at 700 W. Forest Avenue, 720 W. Forest Avenue, the Heart & Vascular Center or another nearby Jackson clinic rather than 620 Skyline Drive.
Ask for the doctor’s actual current clinic day. Appointment sessions change, so live scheduling is more reliable than a permanent weekday timetable.
Find a West Tennessee Healthcare doctor Schedule through MyChart

Doctors at Jackson-Madison County General Hospital

The hospital’s current directory lists more than 100 hospital-associated providers. The table below highlights physicians patients commonly search for rather than presenting hundreds of names without context.

Doctor timing: hospitalists, emergency physicians, anesthesiologists, surgeons on call and pediatric hospitalists work rotating hospital schedules. West Tennessee Healthcare does not publish a reliable permanent day-by-day shift roster for these physicians. Specialty outpatient clinic hours are shown where officially published.
Provider Specialty Current location / contact Availability information
Rachael Armstrong, MD Acute Care Surgery / Critical Care / Surgery JMCGH, 620 Skyline Drive Hospital-based acute-care surgeon. Exact clinic and call shifts are not published as a permanent schedule.
Randall Wright, MD Acute Care Surgery / Surgery JMCGH, 620 Skyline Drive Hospital-based surgical coverage; call 731-541-5000 for current routing.
Adrian Sarli, MD Acute Care Surgery / Surgery JMCGH, 620 Skyline Drive Current hospital provider directory lists active JMCGH affiliation.
Eric High, MD Gastroenterology JMCGH affiliation Specialist appointment timing should be confirmed with the GI clinic.
Fausta Ditah, MD Gastroenterology JMCGH affiliation Call the gastroenterology office for current clinic sessions.
Ali Abualhayjaa, MD Neurology / Hospitalist JMCGH hospital service Hospital-based schedule rather than ordinary outpatient office hours.
Amanda Haney, DO Obstetrics & Gynecology JMCGH affiliation Current hospital directory lists OB/GYN affiliation; outpatient availability varies by practice.
Christy Minor, MD Pediatric Hospitalist JMCGH / Ayers Children’s services Provides hospital-based pediatric coverage rather than routine clinic scheduling.
Cynthia D. Cross, MD Pediatric Hospital Medicine / Hospitalist JMCGH Hospital-based pediatric physician coverage.
Anthony Iwelunmor, MD Emergency Medicine JMCGH Emergency Department Emergency doctors work shifts; patients do not book the ER doctor individually.
Clifford Damus, MD Emergency Medicine JMCGH Emergency Department Shift-based emergency coverage.
Francis Ofori, MD Emergency Medicine JMCGH Emergency Department Shift-based emergency coverage.
Joe Mark Harris, MD Emergency Medicine JMCGH Emergency Department
731-541-3570 		No outpatient appointment required for emergency treatment.

Neurology and neurosurgery doctors

West Tennessee Neuroscience & Spine is one of the hospital’s major connected specialty programs.

Jackson clinic 731-541-9490

700 W. Forest Avenue, Floor 2
Jackson, TN 38301.

Clinic hours Mon–Thu 7 a.m.–4 p.m.

Friday 7 a.m.–12 p.m.; weekends closed.

Provider Specialty Scheduling
William Scott, MD Neurosurgery Call 731-541-9490 for current doctor days.
Douglas Taylor, MD Neurosurgery Clinic schedule varies within published office hours.
Daniel W. Branch, MD Neurosurgery Call for current appointment availability.
E. Lee Murray, MD Neurology Call 731-541-9490.
Cameron Michael, DO Neurology Current Jackson Neuroscience & Spine provider.
Benjamin Bird, MD Neurology Current directory supports MyChart scheduling where available.
Kristi Riddle, NP Neurology Current directory lists online scheduling through MyChart.
Adrean Stamper, DNP Neurology / Neurosurgery Current directory lists MyChart scheduling.

The neurology program evaluates conditions including stroke, seizure disorders, headaches, Parkinson disease, Alzheimer’s and other dementias, multiple sclerosis, neuropathy and other nervous-system disorders. On-campus diagnostic resources include EEG, EMG, nerve-conduction testing and MRI.

Heart and vascular doctors

West Tennessee Healthcare’s heart program is connected to Jackson General and includes cardiology, electrophysiology, vascular care and cardiothoracic surgery.

The system describes its heart program as the only open-heart surgery program in rural West Tennessee. A new two-story Heart & Vascular Center opened in 2024 and is connected by bridge to Jackson-Madison County General Hospital.

Provider Specialty Current published contact Timing
Ronald Weiner, DO Cardiology / Interventional Cardiology 731-410-6777 Call for current Heart & Vascular Center clinic sessions.
Nirav Patel, MD Cardiology / Interventional Cardiology 731-512-0104 Appointment based.
Simon Okewole, DO, MBA Cardiology / Electrophysiology 731-512-0104 Call for current electrophysiology clinic availability.
Naji Bourji, MD Cardiology / Interventional Cardiology 731-512-0104 Appointment based.
Suzanne Morris, NP Cardiology 731-512-0104 Call for current appointment times.

Heart services include

  • Diagnostic cardiology.
  • Interventional cardiology.
  • Electrophysiology and heart-rhythm care.
  • Open-heart surgery.
  • Robotic cardiothoracic procedures for eligible patients.
  • Valve treatment.
  • Peripheral vascular disease care.
  • Cardiac rehabilitation.
  • Emergency heart-attack evaluation.

Alice and Carl Kirkland Cancer Center

Kirkland Cancer Center is immediately adjacent to the hospital and provides oncology, hematology and radiation-oncology care.

Address 720 W. Forest Ave.

Jackson, TN 38301.

Phone 731-541-1700

Appointments and cancer-center questions.

Hours 7:30 a.m.–4:30 p.m.

Monday–Friday; weekends closed.

Current hematology/oncology physicians

Provider Specialty Clinic timing
Brian Walker, DO Hematology / Oncology Kirkland Cancer Center is open Monday–Friday 7:30 a.m.–4:30 p.m.. Individual doctor schedules vary; call 731-541-1700.
Gregory Franz, MD Hematology / Oncology
Jessica Davis, DO Hematology / Oncology
Joseph Fouche, MD Hematology / Oncology
Saira Farid, MD Hematology / Oncology
Shuang Fu, MD Hematology / Oncology

Radiation oncology

Regular Radiation Oncology office hours are Monday–Friday, 7:30 a.m.–4:30 p.m.. West Tennessee Healthcare also states that a radiation oncologist is available on call 24 hours a day, seven days a week for treatment-related needs.

Radiation patients can use the lower level of Parking Garage 4, next to Kirkland Cancer Center.

West Tennessee Women’s Center: labor, delivery and maternity

The Women’s Center is on the third floor of Jackson-Madison County General Hospital.

Labor-delivery-recovery rooms 15 private rooms

Used for vaginal births.

Mother-Baby Unit 29 beds

Family-centered postpartum nursing and rooming-in.

Cesarean delivery 2 operating suites

Located within Labor & Delivery.

OB Emergency Department triage

JMCGH has a dedicated OB-ED Triage for pregnant patients. It operates around the clock near Labor & Delivery and is staffed with an OB hospitalist program for urgent pregnancy evaluation.

OB hospitalists are onsite 24/7

West Tennessee Healthcare states that OB/GYN hospitalists are available onsite 24 hours a day, seven days a week. They can evaluate labor, review fetal-heart monitoring and test results, respond to emergencies and provide delivery care when the patient’s personal obstetrician is unavailable.

Doula services

JMCGH offers doula support without requiring a referral, subject to availability. The program can include:

  • Two prenatal appointments.
  • Support during labor and birth.
  • Birth-plan preparation.
  • Labor-position coaching.
  • Breastfeeding support.
  • Two to three postpartum appointments.

Because availability is limited, the hospital recommends contacting the program early in pregnancy.

Pre-registration — “Storking”

After the fifth month of pregnancy, families are encouraged to pre-register for delivery. The hospital refers to this as “Storking.” No appointment is required to complete the process in Admitting during regular business hours.

Lactation support

Lactation care is provided by International Board Certified Lactation Consultants and Certified Lactation Counselors. After discharge, mothers may contact lactation staff for support at no charge.

Lactation / maternity support: 731-541-2229.

Family bonding time

The Mother-Baby Unit offers daily family bonding time from 12 p.m.–2 p.m. to provide protected quiet time for the new family.

Level III Neonatal Intensive Care Unit

Jackson-Madison County General Hospital operates a 42-bed Level III NICU on the third floor.

The neonatal team includes:

  • Board-certified neonatologists.
  • Neonatal nurse practitioners.
  • NICU nurses.
  • Respiratory therapists.
  • Physical therapists.
  • Certified lactation consultants.

The unit cares for premature infants and newborns who require specialized treatment after delivery.

Safe-sleep program

In July 2026, the hospital announced recertification as a Bronze Cribs for Kids National Safe Sleep Hospital.

Pediatric services at Jackson General

Jackson-Madison County General Hospital’s pediatric network includes Ayers Children’s Medical Center and hospital-based pediatric physicians.

Current hospital provider listings include pediatric hospitalists such as Christy Minor, MD, Cynthia D. Cross, MD and pediatric physician Amy E. Johnson, MD.

Hospital-based pediatricians and pediatric hospitalists provide inpatient coverage; they are not generally booked like an ordinary pediatric primary-care office.

Surgery, robotic procedures and pre-admission

Jackson-Madison County General Hospital provides major inpatient and outpatient surgery and uses multiple da Vinci robotic systems for eligible procedures.

Examples of surgical services

  • Cardiothoracic surgery.
  • General surgery.
  • Hernia repair.
  • Colon surgery.
  • Gynecologic surgery.
  • Hysterectomy.
  • Urologic procedures.
  • Prostate surgery.
  • Orthopedic procedures.
  • ENT procedures.
  • Ophthalmology.
  • Plastic surgery.

How surgery is scheduled

The surgeon’s office schedules the procedure. After a date is set, the hospital may require pre-admission or a pre-admission visit.

Pre-admission location

For patients who need an in-person pre-admission visit, the department is on the first floor of the newer hospital tower. The hospital recommends approaching from Skyline Drive and using either nearby surface parking or Garage 1.

What to bring

  • Photo ID.
  • Insurance card.
  • Updated medication and dosage list.
  • Allergy information.
  • CPAP device if the surgery team tells you to bring it.
  • Eyeglasses/contact case if needed.
  • Any prosthetic device the surgical team needs to know about.
  • Responsible driver when anesthesia/sedation requires one.
Medication instruction: the hospital’s joint-surgery guidance specifically instructs some JMCGH surgical patients to bring a medication list rather than bringing home medications into the hospital. Always follow the instructions from your own surgeon/pre-admission team.

Jackson General ER fees, doctor fees and case charges

There is no single flat Emergency Department price or universal physician consultation fee.

What can appear on an ER bill

  • Emergency Department facility charge.
  • Emergency physician professional service.
  • Laboratory testing.
  • EKG.
  • X-ray.
  • CT or other imaging.
  • Medication.
  • Medical supplies.
  • Procedures.
  • Specialist consultation.
  • Observation.
  • Hospital admission.

Why doctor fees are separate

West Tennessee Healthcare explicitly states that physician and other professional-service charges are typically separate from hospital charges. A cardiology consultation, GI visit, oncology appointment, surgical consultation and hospital-based emergency physician service can therefore generate different charges.

No fake “consultation fee.” If the hospital or physician practice does not publish a fixed cash price for a specific appointment, this guide does not invent one. Ask the practice for the expected service code and use the hospital estimate process when applicable.

How to estimate your hospital cost before care

Price estimate 731-541-7000

Patient Financial Assistance Services can provide estimate information.

Patient Financial Services 731-541-8730

Monday–Friday, 8 a.m.–4:30 p.m.

Ask the ordering doctor for the exact procedure. A CPT/procedure code can make an estimate more accurate.
Use the hospital price estimator. West Tennessee Healthcare also publishes Jackson General standard charges.
Call your insurance company. Ask about your deductible, coinsurance, copay and network status.
Ask about separate physician fees. Surgeon, anesthesia, radiology and other professional fees may not be included in one hospital estimate.
Hospital price estimator & charges

Uninsured / self-pay discount at Jackson General

Current published JMCGH uninsured discount: 70%. West Tennessee Healthcare’s current self-pay policy lists Jackson-Madison County General Hospital at a 70% uninsured discount from gross hospital charges, leaving a 30% self-pay balance before any other assistance for which the patient may qualify.

The uninsured discount is evaluated periodically under Tennessee law and can change. Other Patient Financial Assistance discounts may be applied after the uninsured discount when a patient qualifies.

Billing questions: 731-541-8730, Monday–Friday, 8 a.m.–4:30 p.m.

Current self-pay policy

Billing, payments and payment plans

Billing phone 731-541-8730

Monday–Friday, 8 a.m.–4:30 p.m.

In-person billing office 257 Bancorp South Pkwy

Jackson, TN 38305; Monday–Friday, 8 a.m.–4:30 p.m.

Ways to pay

  • MyChart app.
  • Online Patient Billing Manager.
  • Credit/debit card by phone.
  • Mail.
  • In person.

Payment types

  • Cash.
  • Check.
  • Money order.
  • Visa.
  • Mastercard.
  • Discover.
  • American Express.
  • Many HSA/FSA cards.

West Tennessee Healthcare currently states that ACH, eChecks and direct bank-account-to-account transfers are not available payment methods.

Payment plans

Self-pay balances are generally due within 30 days of the first statement unless an approved payment arrangement is established. West Tennessee Healthcare offers interest-free payment plans on eligible accounts in good standing using established criteria.

If a balance cannot be paid under the standard terms within 120 days, a Pay Plan Assessment may be required to determine another arrangement.

Pay Jackson General bill

Financial assistance

The Patient Financial Assistance program is designed for qualifying medically necessary, non-elective services.

Financial assistance questions 731-541-7000

Use for program and eligibility questions.

Application / billing assistance 731-541-8730

Mon–Fri, 8 a.m.–4:30 p.m.

What is required to apply?

A completed application and proof of household income are required for consideration.

Where can you get an application?

  • West Tennessee Healthcare website.
  • Hospital Admitting and Registration.
  • The Hospital Billing Department at 257 Bancorp South Pkwy.
  • By requesting a copy by phone.

What the program covers

Assistance is directed toward eligible medically necessary, non-elective services. Approval does not necessarily cover every clinic copay, non-covered item or service that is not considered medically necessary.

Spanish materials

West Tennessee Healthcare publishes Spanish versions of the financial-assistance summary and application.

Financial assistance application

West Tennessee Healthcare MyChart

Appointments

Schedule and manage eligible West Tennessee Medical Group appointments.

Test results

View many results as soon as they are released.

Messages

Send non-urgent secure messages to participating care teams.

Prescriptions

Request eligible prescription renewals.

Notes & records

View eligible clinic notes and health information.

Bills

Pay eligible balances through the MyChart mobile app.

Current MyChart support

731-541-2500

West Tennessee Healthcare’s MyChart help pages state that messages generally receive a reply within 1–3 business days.

Do not use MyChart for an emergency. Call 911 for an immediate emergency.

Access to a child’s portal

West Tennessee Healthcare’s hospital portal guidance distinguishes access by age. Parents/legal representatives can request appropriate access for younger children, while Tennessee privacy rules affect portal access for adolescents. For proxy/representative access questions, the hospital currently lists 731-541-4344.

West Tennessee Healthcare MyChart

How to request Jackson General medical records

JMCGH HIM 731-541-7982

Monday–Friday, 8 a.m.–4:30 p.m.

Fax 731-541-6955

Hospital Release of Information fax.

Continuation-of-care fax 731-541-6768

For provider-to-provider continuity of care.

Patient request vs. third-party request

Patient requests own records
Use the Request for Access to Protected Health Information form or the hospital’s online records-request process.
Attorney / third party
Use the Authorization for Release of Protected Health Information when the patient is authorizing another party to request the records.

Sending records to another doctor

West Tennessee Healthcare states that copies can be sent to another physician or hospital without charge for continuation of care.

Hospital records vs. clinic records

The online hospital records process applies to hospital records. For records from a West Tennessee Medical Group outpatient clinic, contact that clinic directly.

Request JMCGH records

Jackson General parking: Garage 1, ER and specialty parking

General patient and visitor parking at Jackson-Madison County General Hospital is currently free.

General hospital parking fee: $0. West Tennessee Healthcare states that parking is free for patients and visitors at Jackson-Madison County General Hospital.
Garage 1 745 W. Forest Ave.

Corner of Summar Drive and West Forest Avenue. Covered, well-lit parking with easy access into the hospital.

Emergency parking Limited spaces

Directly outside the Emergency Department. Move the vehicle when feasible to free spaces for arriving emergencies.

Cancer parking Garage 4

Lower level for Radiation Oncology and Kirkland Cancer Center access.

Garage 3 and surgery

Surgery guidance identifies Garage 3 as convenient to surgical registration and waiting areas. Your surgeon’s instructions should specify where to report on the day of the procedure.

Women’s Center

For maternity and women’s-health hospital visits, Garage 1 provides free covered access into General Hospital.

Current Jackson General visiting hours

Monday–Friday 5 a.m.–8 p.m.

Current hospital-page visitor window.

Saturday–Sunday 7 a.m.–8 p.m.

Current weekend visitor window.

Number of visitors

The hospital’s current main page states that two visitors per day are allowed for patients other than those under the hospital’s separate COVID visitor policy.

Children visiting

Current hospital guidance says children younger than 12 are not permitted in ICU or Labor & Delivery without prior consent from the healthcare team. Younger children who are permitted elsewhere must be supervised.

Call before a long trip. ICU, NICU, Labor & Delivery, isolation rooms and end-of-life situations can use different visitor rules. The clinical unit’s current instructions override the general visitor window.

Food court, Starbucks, Subway, gift shop and chapel

Hospital food court

Located on the lower level of A Tower. Visitors can purchase meals and the hospital supports advance ordering through InstaEat.

Starbucks

Located on the lower level near the food court.

Subway

Also located on the hospital’s lower level.

Cloverkey Gift Shop

The gift shop is on the main level across from the elevators.

  • Monday–Friday: 7 a.m.–8 p.m.
  • Saturday–Sunday: 9 a.m.–6 p.m.
  • Phone: 731-541-6192
  • Free same-day delivery to eligible patients is available for qualifying orders.

Chapel and labyrinth

The hospital chapel is located behind the main information desk. A labyrinth/meditation area is located outside the Garage 1 entrance.

When you may not need the hospital ER

West Tennessee Medical Group operates extended-hour clinics in Jackson for many non-life-threatening illnesses and minor injuries.

Primary Care / Urgent Care — Thomsen Farms

1270 Union University Drive, Jackson, TN 38305
Phone: 731-664-0103

Mon–Sat: 7 a.m.–7 p.m.
Sun: 12 p.m.–6 p.m.

Primary Care — LIFT

101 Jackson Walk Plaza, Jackson, TN 38301
Phone: 731-425-6900

Mon–Sat: 7 a.m.–7 p.m.
Sunday: closed.

Use the ER instead for chest pain suggesting a heart attack, stroke symptoms, severe breathing problems, major trauma, uncontrolled bleeding, severe neurologic symptoms, loss of consciousness or another potentially life-threatening problem.

What to bring for a planned visit

Clinic / diagnostic appointment

  • Photo ID.
  • Insurance card.
  • Referral if required.
  • Prior-authorization confirmation if required.
  • Medication list.
  • Allergy information.
  • Relevant outside records.
  • Imaging discs/reports when specifically requested.
  • Doctor name and exact clinic address.

Surgery / procedure

  • Pre-admission instructions.
  • Fasting instructions.
  • Medication instructions.
  • Arrival time.
  • Insurance information.
  • Responsible driver if required.
  • CPAP or other equipment if specifically requested.
Instructions from the treating department always take priority over a general online checklist, especially for surgery, anesthesia, imaging and pregnancy-related care.

After your Jackson General visit

Need test results
Check MyChart and follow the ordering clinician’s instructions.
Need specialist follow-up
Call the clinic listed on your discharge paperwork or use MyChart when online scheduling is available.
Need hospital records
Call 731-541-7982.
Need a bill explained
Call 731-541-8730.
Need a price estimate
Call 731-541-7000.
Uninsured
Ask billing about the current 70% JMCGH self-pay hospital discount and additional assistance.
Cannot afford the balance
Apply for Patient Financial Assistance and ask about an interest-free payment plan.
Condition becomes an emergency
Call 911 rather than waiting for a portal message or clinic callback.

Jackson-Madison County General Hospital Google Map

Main hospital: West Tennessee Healthcare Jackson-Madison County General Hospital, 620 Skyline Drive, Jackson, TN 38301. General free parking is available at Garage 1, 745 W. Forest Avenue. Limited ER parking is available at the Emergency entrance.

Jackson-Madison County General Hospital FAQs

1. What is Jackson-Madison County General Hospital’s phone number?
The main hospital phone number is 731-541-5000. The hospital is at 620 Skyline Drive, Jackson, TN 38301.
2. Is Jackson General’s Emergency Department open 24 hours?
Yes. The Emergency Department is staffed 24 hours a day, seven days a week. Call 731-541-5000 for hospital/ER information or call 911 for an immediately life-threatening emergency.
3. Is parking free at Jackson-Madison County General Hospital?
Yes. West Tennessee Healthcare currently states that parking is free for hospital patients and visitors. Garage 1 is at 745 W. Forest Avenue. Limited parking is also available directly outside the Emergency Department.
4. What are Jackson General visiting hours?
Current general visiting hours are 5 a.m.–8 p.m. Monday through Friday and 7 a.m.–8 p.m. Saturday and Sunday. ICU, Labor & Delivery and other special units can use different rules.
5. How do I make an appointment with a Jackson General specialist?
Most outpatient specialists are scheduled through their West Tennessee Medical Group clinic or specialty center. You can use the hospital’s provider directory or MyChart. Neurology/Neurosurgery is 731-541-9490 and Kirkland Cancer Center is 731-541-1700.
6. How can I find what day a specific Jackson General doctor works?
Hospitalists and emergency doctors work rotating hospital shifts, while outpatient specialists have clinic-specific schedules. Search the doctor’s current West Tennessee Healthcare provider profile and call the specialty clinic for the exact day and next available appointment.
7. How much does Jackson General’s ER cost?
There is no single flat ER price. The bill can include hospital facility charges, emergency physician services, laboratory tests, imaging, medications, procedures, specialist consultation and admission. Call 731-541-7000 for planned-service estimate information.
8. What discount does Jackson General give uninsured patients?
West Tennessee Healthcare’s current self-pay policy lists a 70% uninsured discount from gross Jackson-Madison County General Hospital charges. Additional financial assistance may be available to qualifying patients.
9. How do I get Jackson-Madison County General Hospital medical records?
Call Health Information Management at 731-541-7982. The office is open Monday–Friday from 8 a.m.–4:30 p.m. The hospital records fax is 731-541-6955.
10. What maternity and NICU services does Jackson General have?
The third-floor West Tennessee Women’s Center has 15 private labor-delivery-recovery rooms, two C-section operating suites, a 29-bed Mother-Baby Unit, 24/7 OB hospitalists, a dedicated OB Emergency Department triage area and a 42-bed Level III NICU. Lactation support is available at 731-541-2229.

Primary official resources used for this guide

Key facts from these West Tennessee Healthcare resources have been brought into the article above. The links below are mainly retained for live actions such as scheduling, current provider lookup, MyChart, record requests and bill payment.

Reviewed August 22, 2026. Physician availability, visitor policies, entrance routing, construction detours, clinic hours and patient costs can change. Confirm fast-changing details with the applicable West Tennessee Healthcare department when they affect a same-day visit.

Independent hospital-navigation guide: USHospitalGuides.com is not West Tennessee Healthcare or Jackson-Madison County General Hospital. This page helps patients and families navigate hospital contacts, appointments, parking, costs, records and visitor services. Call 911 for a life-threatening emergency.