Intermountain Health American Fork: Contact & Patient Info

Hospital Guide · American Fork UT · Patient Information

Intermountain Health American Fork Hospital contact, ER, services, visiting hours, records, billing, and patient information

Intermountain Health American Fork Hospital is located at 170 North 1100 East, American Fork, UT 84003. The main hospital phone number is 801-855-3300, and the Emergency Department phone number is 801-855-4600.

Use this guide for practical patient help: where to go for emergency care, which number to call, how to access MyChart, how medical records requests work, what to know before visiting, and how to use billing, insurance, pharmacy, and hospital services.

Main: 801-855-3300 ER: 801-855-4600 Open 24/7 170 N 1100 E American Fork, UT 84003

Call Hospital Call Emergency Department Official Hospital Page Map & Parking

Medical emergency? Call 911 immediately for chest pain, stroke symptoms, severe breathing trouble, major trauma, uncontrolled bleeding, severe allergic reaction, poisoning, loss of consciousness, or another life-threatening condition. The American Fork Hospital Emergency Department is on the west side of the hospital; follow the emergency signage when arriving.

Hospital address 170 North 1100 East

American Fork, UT 84003.

Main phone 801-855-3300

Use for hospital operator, departments, patient rooms, and general routing.

Emergency Department 801-855-4600

24/7 emergency and trauma care. Use 911 for life-threatening emergencies.

Visiting hours 9 a.m. to 9 p.m.

Always confirm current unit-specific rules before visiting.

Patient portal MyChart

Use for results, appointments, messages, bills, prescriptions, and records access.

Nearby urgent care InstaCare

American Fork InstaCare is nearby for non-life-threatening urgent care.

About Intermountain Health American Fork Hospital

A practical overview for patients, family members, visitors, caregivers, and people comparing care options in northern Utah County.

American Fork Hospital is part of Intermountain Health and serves patients in American Fork, Highland, Alpine, Cedar Hills, Pleasant Grove, Lehi, Saratoga Springs, Eagle Mountain, and surrounding communities. The hospital provides 24/7 emergency care, inpatient services, surgery, women’s and newborn care, imaging, lab services, cancer care, heart care, and specialty services.

The official hospital page lists the facility as open 24/7, with visiting hours shown as 9 a.m. to 9 p.m. Because department hours, visitor rules, specialty clinic hours, and holiday schedules can change, use the official page or call the correct department before traveling for non-emergency care.

Best first step: For an emergency, call 911 or go to the ER. For non-emergency hospital questions, call 801-855-3300. For medical records, billing, portal access, or appointment issues, use the official Intermountain patient resources linked below.

Contact directory for American Fork Hospital

Use the right number so your request reaches the correct team.

Department or need	Phone / official route	Use it for
Main hospital	801-855-3300	Hospital operator, patient-room transfer, general hospital routing, department transfer, and visitor questions.
Emergency Department	801-855-4600	Emergency department questions. Call 911 first for life-threatening symptoms.
American Fork InstaCare	801-492-2550	Non-life-threatening urgent care near the hospital at 98 North 1100 East.
Cancer Center	801-855-4100	Oncology visits, cancer-treatment routing, infusion-related questions, and specialty care directions.
Imaging	801-855-3350	Imaging-service questions and exam preparation. Confirm whether scheduling is required.
Labor & Delivery	801-855-3625	Birth-center arrival questions, labor symptoms, visitor rules, and unit-specific instructions.
NICU	801-855-3610	Neonatal intensive care unit routing and parent/visitor instructions.
Lactation Clinic	801-855-3603	Breastfeeding support, feeding questions, and postpartum lactation appointments.
Lab / draw station	801-855-4360	Blood draws, outpatient lab questions, test preparation, and order verification.
Patient portal	MyChart	Test results, messages, appointments, prescriptions, visit summaries, and billing access.
Billing support	Billing page	Hospital bills, insurance questions, online payments, estimates, and financial assistance.
Medical records	Records request	Request complete records, send records to another provider, and authorize release to a third party.

Calling tip: If you are calling about a patient, have the patient’s full legal name, date of birth, callback number, unit or department if known, appointment date, account number if billing-related, and permission information ready.

Emergency Department, InstaCare, or regular appointment?

Choosing the right care level can save time and reduce delays.

Care need	Where to go	What to do first
Chest pain, stroke symptoms, severe injury, poisoning, major bleeding, severe breathing trouble, loss of consciousness	Emergency Department / 911	Call 911 or go to the ER immediately. Do not wait for a clinic appointment.
Broken bone concern, severe abdominal pain, serious dehydration, high-risk pregnancy symptoms, uncontrolled pain	Emergency Department	Use the ER entrance on the west side of the hospital and follow posted emergency signage.
Non-life-threatening illness, minor injury, sore throat, ear pain, minor cuts, sprains, or flu-like symptoms	American Fork InstaCare	Call 801-492-2550 or check official urgent-care availability before going.
Chronic condition follow-up, medication management, routine specialist visit, test review	Clinic appointment	Use MyChart or call the provider clinic to schedule.
Lab draw, imaging, mammogram, infusion, outpatient test	Hospital department or specialty clinic	Confirm the order, appointment, location, preparation steps, and insurance requirements first.

ER timing note: Intermountain states emergency services are available 24/7 and prioritizes critical needs. ER arrival order is based on medical urgency, not first-come, first-served order.

Medical services at or connected to American Fork Hospital

Use this service map to decide whether you need the hospital, the specialty clinic, the ER, a lab, or another Intermountain service.

Emergency and trauma care

24/7 emergency services are available for serious illness and injury. Use the west-side emergency entrance and call 911 for life-threatening symptoms.

Women’s and newborn care

Labor & delivery, lactation support, NICU, pregnancy classes, and newborn services are part of the hospital’s patient-care resources.

Imaging and mammography

Imaging services and mammography are available through Intermountain. Confirm scheduling, insurance authorization, and preparation requirements.

Lab and draw station

Use lab services for ordered blood work and testing. Bring your order, photo ID, insurance information, and fasting instructions if required.

Cancer care and infusion

American Fork Hospital service listings include a Cancer Center and infusion therapy. Call ahead for scheduling and referral requirements.

Surgery and endoscopy

Surgical services and endoscopy are listed for American Fork Hospital. Follow pre-op fasting, medication, arrival-time, and ride-home instructions.

Heart, brain, spine, kidney, pulmonary, and specialty care

Intermountain lists multiple specialty areas at or connected to the hospital campus. Confirm whether your visit is inside the hospital or at the specialty clinic.

ICU and inpatient care

Hospital-based units may have different visitor, phone, privacy, and discharge instructions. Call the main hospital number for unit-specific routing.

Appointments, check-in, and what to bring

Preparation depends on whether your visit is an ER visit, outpatient test, specialty clinic appointment, surgery, birth visit, or inpatient admission.

Confirm the exact location. American Fork Hospital and American Fork Specialty Clinic are close to each other. Check whether your appointment is at the hospital, the specialty clinic, InstaCare, imaging, lab, or another Intermountain site.

Bring identification and coverage information. Bring photo ID, insurance card, referral or order if needed, medication list, allergy list, and any prior records requested by the care team.

Use MyChart when available. MyChart may show appointment details, messages, results, visit summaries, questionnaires, prescription activity, and billing information.

Follow preparation instructions. Imaging, lab, surgery, endoscopy, and labor-related visits may have fasting, arrival-time, medication, driver, or paperwork requirements.

Ask about visitor limits before arriving. Unit rules may change for infection control, NICU, labor and delivery, ICU, emergency care, or quiet hours.

MyChart patient portal and Intermountain app

MyChart is the main digital route for many Intermountain patient tasks.

Use MyChart for

Viewing test results, appointment information, visit summaries, some billing details, secure messages, prescription activity, and health-record access.

Older records

Some older records may not appear immediately in the portal. Use Intermountain’s medical-records request process if you need a complete copy.

Proxy access

Parents, guardians, caregivers, or legal representatives may need proxy access forms or authorization to view another patient’s account.

Emergency limit

Do not use MyChart for urgent symptoms. Call 911 or use emergency care for time-sensitive medical problems.

Open MyChart Patient Portal Help

Medical records, imaging reports, discharge summaries, and record sharing

Use medical records when you need a complete chart, legal copy, outside-provider transfer, insurance documentation, or personal archive.

Record need	Best route	Details to prepare
Complete medical record	Intermountain medical records request	Patient name, date of birth, contact information, facility name, date range, and delivery method.
Records to another provider	Records release / provider-to-provider transfer	Receiving provider name, fax or secure delivery route, visit dates, and record types needed.
Imaging report or test result	MyChart first, then records request if complete copy is needed	Test date, ordering provider, department, and whether images or only reports are needed.
Billing record	Billing support or records request depending on purpose	Account number, visit date, statement, insurance explanation of benefits, and itemized bill request.
Legal, insurance, or third-party request	Authorization or third-party records request portal	Signed authorization, date range, recipient details, and required document types.

Records request tip: If you need records quickly for a specialist appointment, ask exactly which documents are required: discharge summary, operative note, imaging report, lab results, medication list, pathology, or full chart.

Billing, insurance, price estimates, and financial assistance

Hospital bills can include separate charges for facility care, physicians, imaging, labs, emergency treatment, anesthesia, or other professional services.

Pay or review a bill

Use Intermountain’s billing page or MyChart to review balances and payment options. Some services may bill separately or appear in different systems.

Ask for an itemized bill

If you do not understand a charge, request an itemized bill and compare it with your insurance Explanation of Benefits.

Price estimates

For planned services, use the hospital price-estimate resources and ask whether the estimate includes facility, provider, anesthesia, lab, and imaging charges.

Financial assistance

Intermountain offers patient financial assistance resources. Ask before delaying medically necessary care because of cost concerns.

Emergency billing note: Emergency care may have special insurance protections and network rules. For billing disputes, call Intermountain billing support and your insurer with the account number, service date, and insurance claim details.

Billing Support Hospital Price Estimates

Visiting hours, visitor guidelines, privacy, and quiet time

Visitors can help patients heal, but each unit may have safety, privacy, and infection-control rules.

Visitor topic	What to know	Best action
General visiting hours	The official hospital listing shows visiting hours as 9 a.m. to 9 p.m.	Call the main hospital number or the patient’s unit to confirm current rules.
ICU, NICU, labor & delivery, and emergency care	These areas may have stricter rules, parent/partner rules, or limit the number of visitors.	Call the specific unit before bringing multiple visitors or children.
Sick visitors	Do not visit if you have fever, cough, vomiting, diarrhea, contagious illness, or recent exposure risk.	Call, video chat, or wait until symptoms resolve.
Patient privacy	Hospital staff may be limited in what they can share unless the patient has authorized release.	Have the patient identify approved contacts when possible.
Quiet time	The patient guide notes quiet time begins at 9 p.m.	Keep visits short, quiet, and respectful of shared spaces.

Visitor courtesy: Keep hallways quiet, supervise children closely, wash or sanitize hands, follow mask or isolation instructions if posted, and ask staff before bringing flowers, food, latex balloons, or personal medical equipment.

Parking, entrances, check-in, and campus arrival

American Fork Hospital’s services may use different entrances. Confirm your destination before arriving.

Hospital address

170 North 1100 East, American Fork, UT 84003.

Emergency entrance

The Emergency Department entrance is on the west side of the hospital. Follow emergency signage.

Specialty clinic

Some clinics and services are nearby at American Fork Specialty Clinic, including InstaCare and certain outpatient specialty services.

Appointment arrival

Arrive early for registration, insurance review, consent forms, lab orders, imaging prep, or surgical check-in.

Accessibility

If mobility, wheelchair, interpreter, or escort support is needed, call ahead and ask where to park and which entrance to use.

Pharmacy, food services, Wi-Fi, gift shop, and inpatient support

These support services are especially helpful for inpatients, families, and caregivers.

Intermountain American Fork Pharmacy

The patient guide places the pharmacy on the 1st floor of the American Fork Specialty Clinic just south of the hospital and lists pharmacy contact as 801-492-2599.

Food services

Inpatients may use room service during a hospital stay. The guide also references cafe and grill options for guests and staff.

Wi-Fi and phone

The patient guide says free public Wi-Fi is available and that family and friends may call the main hospital number to be transferred to a patient room.

Gift shop and guest items

Gift shop availability may vary. Confirm current hours before making a special trip for flowers, cards, or personal items.

Patient relations, privacy, security, translation, and safety support

Use these support routes when care, communication, privacy, or safety concerns arise during a hospital visit.

Support need	What to ask for	Why it matters
Patient relations	Ask for Patient Relations or a unit leader if concerns are not resolved at the bedside.	Patient Relations can help with communication, service concerns, and next steps.
Privacy questions	Ask about the Facility Privacy Coordinator or Intermountain privacy support.	Privacy staff can explain forms, access rights, and release-of-information rules.
Security or lost item	Ask hospital staff or security for lost and found or safety support.	Security can help with safety concerns and lost belongings.
Language access	Request interpreter or translation support through the care team.	Patients should understand care instructions, risks, medications, and discharge steps.
Spiritual support	Ask the nurse or care team for chaplain or faith-leader support.	Patients and families may request spiritual care during hospitalization.
Case management	Ask for discharge planning, equipment, home care, rehab, or social-work support.	Case management helps coordinate safe discharge and follow-up care.

Safety note: If something feels unsafe during a visit or hospitalization, tell the nurse, charge nurse, unit manager, patient relations team, or security immediately.

American Fork Hospital map and directions

Use the map for general navigation. For emergency symptoms, go directly to the Emergency Department entrance or call 911.

Intermountain Health American Fork Hospital
170 North 1100 East
American Fork, UT 84003
Main: 801-855-3300
Emergency Department: 801-855-4600

The hospital is on North 1100 East in American Fork. The Emergency Department entrance is on the west side of the hospital; follow posted emergency signage.

Official source checklist for American Fork Hospital patients

Use these official Intermountain pages for final verification because hours, departments, phone numbers, portal features, records processes, and visitor rules can change.

Official source	What it verifies	What to do after opening it
American Fork Hospital official page	Hospital address, main phone, 24/7 status, visiting hours, patient resources, medical services, and official links.	Use it to confirm the latest phone numbers, services, visitor information, and patient-resource links.
American Fork Hospital Emergency Department	Emergency services, ER phone number, 24/7 care, emergency entrance information, and urgent emergency instructions.	Use it before going to the ER for location details, but call 911 for life-threatening symptoms.
American Fork Hospital Medical Services	Hospital services, specialty departments, department phone numbers, urgent care options, lab, imaging, labor and delivery, NICU, and related services.	Use it to find the right department and call before traveling for non-emergency service.
Intermountain MyChart	Patient portal login for appointments, messages, results, billing access, and health information.	Use it to manage routine patient tasks, not urgent symptoms.
Medical Records Requests	How patients and third parties request medical records and send records to other providers.	Use it when MyChart does not show the complete record or a formal copy is needed.
Billing Support	Medical bill payment, billing questions, insurance support, and payment resources.	Use it for bills, payment plans, itemized statements, and insurance questions.
Hospital Price Estimates	Price-estimate information and standard-charge context for planned hospital services.	Use it before scheduled procedures, imaging, or non-emergency hospital services.
Intermountain Contact Support	Systemwide contact support for billing, medical records, MyChart help, feedback, privacy, and general support.	Use it when you are unsure which department should handle your request.

Independent guide notice: This page is not Intermountain Health, American Fork Hospital, MyChart, an emergency service, a billing office, or a medical-records office. Always verify care decisions, symptoms, appointments, visitor rules, bills, and records directly with Intermountain or a licensed medical professional.

Intermountain Health American Fork Hospital FAQs

Common patient, visitor, billing, emergency, records, and appointment questions.

1. What is the address of Intermountain Health American Fork Hospital?

Intermountain Health American Fork Hospital is located at 170 North 1100 East, American Fork, UT 84003.

2. What is the main phone number for American Fork Hospital?

The main hospital phone number is 801-855-3300. Use it for hospital operator routing, department transfers, patient-room connection, and general hospital questions.

3. What is the Emergency Department phone number?

The American Fork Hospital Emergency Department phone number is 801-855-4600. For life-threatening symptoms, call 911 instead of calling the hospital first.

4. Is American Fork Hospital open 24 hours?

Yes. The official hospital listing shows American Fork Hospital as open 24/7. Individual clinics, labs, imaging departments, and specialty services may have separate hours.

5. What are the visiting hours at American Fork Hospital?

The official hospital listing shows visiting hours as 9 a.m. to 9 p.m. Unit-specific rules can change, so call the patient’s unit or the main hospital number before visiting.

6. Where is the American Fork Hospital Emergency Department entrance?

Intermountain’s emergency page says to enter on the west side of the hospital and follow emergency signage.

7. Does American Fork Hospital have urgent care?

For non-life-threatening urgent care, Intermountain lists American Fork InstaCare nearby at 98 North 1100 East. For serious or life-threatening symptoms, use the Emergency Department or call 911.

8. How do I access my American Fork Hospital records?

Start with Intermountain MyChart for available results, visit information, and summaries. For a complete medical record or third-party release, use Intermountain’s medical-records request process.

9. How do I pay an American Fork Hospital bill?

Use Intermountain’s billing page or MyChart to review balances and payment options. If charges are unclear, request an itemized bill and compare it with your insurance Explanation of Benefits.

10. What should I bring for a hospital appointment or outpatient test?

Bring photo ID, insurance card, medication list, allergy list, doctor’s order if needed, prior records if requested, and any preparation instructions for lab, imaging, surgery, endoscopy, or specialty care.