Hospital Metro Health: Address, Phone & Patient Info

by
Wyoming, Michigan · Patient Guide · Updated September 2026

Metro Health Hospital address, phone, emergency care, MyChart, records, billing, and visitor help

Metro Health Hospital is now officially branded as UM Health-West Hospital. The hospital is located at 5900 Byron Center Ave. SW, Wyoming, MI 49519, and the main hospital operator number is 616-252-7200.

This guide is written for patients, families, caregivers, and visitors who still search for “Hospital Metro Health” or “Metro Health Hospital.” It covers the current address, phone numbers, map, emergency access, hospital services, MyChart, medical records, billing, financial assistance, parking, patient relations, and official forms.

Call Hospital: 616-252-7200 Official Hospital Page MyChart Pay a Bill
Emergency warning: If someone has chest pain, stroke symptoms, severe breathing trouble, major injury, overdose, suicidal thoughts, severe allergic reaction, uncontrolled bleeding, or another life-threatening emergency, call 911 or go to the nearest emergency department. Do not wait for a website, portal message, or routine appointment.
Current hospital name UM Health-West Hospital

Formerly known as Metro Health Hospital and Metro Health – University of Michigan Health.

Hospital address 5900 Byron Center Ave. SW

Wyoming, MI 49519. Use this for GPS, emergency routing, visitor parking, and hospital mail.

Hospital operator 616-252-7200

Use for the main switchboard, emergency department routing, department transfers, and general hospital questions.

Information desk 616-252-7000

Use for lobby, directions, visitor help, department location, and general on-campus guidance.

Medical records 616-252-7010

Use for health information requests, amendments, records transfer, and release forms.

Emergency department Open 24 hours

UM Health-West Emergency is listed at the hospital campus with walk-in emergency access.

Start here: choose the right Metro Health hospital action

Use this table before calling, driving, signing in to MyChart, paying a bill, requesting records, or visiting a patient.

Your need Best action Prepare before you start
Life-threatening emergency Call 911 or go to the nearest emergency department. Symptoms, medication list, allergies, ID, insurance card, and emergency contact.
Find the correct hospital campus Use 5900 Byron Center Ave. SW, Wyoming, MI 49519. Confirm department location before lab, imaging, surgery, or specialty visits.
Call the hospital Use the hospital operator at 616-252-7200. Patient name, department, room number if known, callback number, and reason for calling.
Schedule or manage care Use MyChart or call the appropriate office. Insurance card, referral, prior authorization, medication list, symptoms, and preferred dates.
Request medical records Use the UM Health-West medical records page or authorization form. Patient name, date of birth, dates of care, records needed, recipient details, and valid ID when required.
Pay or question a bill Use MyChart, guest pay, mail, in-person payment, or call billing at 616-252-7110. Account number, statement, insurance explanation of benefits, service date, and payment method.
Need help paying Ask about financial assistance, Community Benefit Discount, or CarePayment options. Income proof, asset information, household details, insurance status, and medical expense information.
Complaint, concern, or compliment Contact Patient Relations at 616-252-7563. MRN or date of birth, date of concern, department, people involved, and a concise explanation.

Hospital Metro Health address, phone numbers, and department contacts

Many patients still search the older Metro Health name. Current official pages use UM Health-West Hospital for the same Wyoming, Michigan hospital campus.

Contact item Current detail Use it for
Official current name UM Health-West Hospital Current patient communications, hospital records, billing, appointment routing, and official lookup.
Former name users search Metro Health Hospital Older bills, old referral paperwork, search queries, and older patient documents.
Address 5900 Byron Center Ave. SW, Wyoming, MI 49519 GPS, emergency care, visitor parking, patient mail, and hospital registration.
Hospital operator 616-252-7200 Main hospital switchboard, department transfers, emergency routing, and general questions.
Billing customer service 616-252-7110 or 800-968-0051 Bill questions, payment by phone, financial options, billing statements, and suspicious payment calls.
Information desk / hospital lobby 616-252-7000 Lobby directions, visitor guidance, hospital departments, and hearing loop information.
Laboratory 616-252-7151 Lab questions, specimen collection, and timing confirmation before walk-in lab needs.
Medical records 616-252-7010 Copies of records, release forms, record amendments, provider transfer, and MyChart record questions.
Medical records fax 616-252-6965 Sending authorization forms, provider requests, and Health Information Management correspondence.
Patient Relations 616-252-7563 Concerns, complaints, compliments, grievance review, patient experience, and service feedback.
MyChart help 616-252-5195 MyChart questions, login help, portal access, and account support.
Security / lost and found 616-252-7330 Lost items, security questions, and on-campus safety support.
Name-change note: During the transition period, official patient communications and billing statements may show either University of Michigan Health-West or Metro Health – University of Michigan Health. Use the current UM Health-West website for final actions.

Google map, emergency entrance planning, parking, and hospital arrival

Use the map for general directions to the hospital campus. Department entrances, procedure check-in, valet availability, and emergency access can differ.

UM Health-West Hospital
5900 Byron Center Ave. SW
Wyoming, MI 49519
Hospital Operator: 616-252-7200

Use this embedded Google map for directions only. For emergency symptoms, call 911 or follow emergency department signs on campus. For scheduled services, follow the check-in instructions from your appointment message.

Free visitor parking

The official patient and visitor guide says the free visitor parking lot is directly in front of the hospital, with aisles marked alphabetically and accessible parking near entrances.

Emergency parking

The emergency department has its own designated free parking area close to the entrance. Do not delay emergency care to look for standard visitor parking.

Valet and drop-off

Free valet service may be available during posted weekday windows. Confirm current valet hours before depending on it for a procedure, mobility issue, or older adult visit.

Before entering

Bring photo ID, insurance card, medication list, allergies, appointment instructions, referral paperwork, and any recent test results or discharge papers.

Official online actions for Metro Health / UM Health-West patients

Use official UM Health-West pages for live actions. Each card explains what to do after opening the link.

Official hospital page

Open UM Health-West Hospital page

  1. Confirm the current hospital address and phone number.
  2. Check listed services and department-hour notes.
  3. Call ahead for walk-in needs like lab, imaging, or specialty department visits.

Emergency department page

Open UM Health-West Emergency page

  1. Confirm 24-hour emergency department access.
  2. Use 5900 Byron Center Ave. SW for emergency campus routing.
  3. Call 911 first if the patient should not be transported by private vehicle.

MyChart

Open MyChart information

  1. Sign in or create an account.
  2. Use MyChart for visits, test results, prescriptions, records, estimates, billing, and financial assistance requests.
  3. Do not use portal messaging for emergency symptoms.

Medical records

Open medical records instructions

  1. Download and complete the authorization form if needed.
  2. Mail, fax, or email the completed request to Health Information Management.
  3. Use MyChart for free access when available.

Billing and payment

Open bill pay page

  1. Pay through MyChart or guest pay.
  2. Use billing customer service for bill questions or payment by phone.
  3. Verify unexpected payment calls before giving payment information.

Financial assistance

Open financial assistance program

  1. Review eligibility based on insurance status, income, assets, residency, and medical necessity.
  2. Download the application in the language you need.
  3. Call 616-252-7110 or 800-968-0051 with questions.

Emergency department and urgent hospital routing

UM Health-West Emergency is located at UM Health-West Hospital and is listed as open 24 hours. Use emergency care for serious symptoms, not routine appointment channels.

Emergency location
UM Health-West Emergency, UM Health-West Hospital, 5900 Byron Center Ave. SW, Wyoming, MI 49519.
Emergency phone
The hospital operator is 616-252-7200. For life-threatening symptoms, call 911 first.
Emergency hours
The emergency department is listed as open 24 hours a day and accepts walk-ins.
Use emergency care for
Chest pain, stroke symptoms, severe breathing trouble, severe bleeding, major injury, loss of consciousness, overdose, suicidal thoughts, or sudden severe weakness.
Bring if possible
Photo ID, insurance card, medication list, allergies, emergency contact, recent discharge papers, legal documents if relevant, and any recent test results.
Do not drive yourself if unsafe: If symptoms could affect breathing, alertness, vision, movement, judgment, or consciousness, call 911 instead of driving.

Hospital services and department planning

The official hospital location page lists major services at the hospital campus. Some departments do not follow the same hours as general hospital visiting hours.

Service area Officially listed service Patient planning note
Emergency and trauma Emergency Care Use for serious symptoms and 24-hour emergency access. Call 911 for life-threatening situations.
Breathing support Assisted Breathing Center Ask about referral, insurance authorization, and what records are needed before a planned visit.
Maternity care Childbirth & Pregnancy Ask about registration, labor entrance, support-person rules, childbirth classes, and newborn paperwork.
Chronic care Diabetes Care Bring glucose logs, medication list, insulin or device details, and insurance coverage information.
Testing Imaging & Radiology and Lab Services Call ahead for fasting rules, appointment needs, lab hours, walk-in availability, and prior authorization.
Orthopedic care Joint Replacement Program Ask about pre-surgery clearance, therapy planning, home support, driver requirements, and discharge equipment.
Neurology and recovery Stroke Sudden stroke symptoms require emergency care immediately. Do not wait for a clinic appointment.
Procedures Surgical Services Confirm fasting instructions, medication holds, arrival time, driver needs, and billing estimate before surgery.
Hands-on treatment Osteopathic Manipulative Treatment Ask whether a referral, prior evaluation, or insurance authorization is needed.
Lab hours note: The hospital page lists lab hours as Monday through Friday 6:00 am – 6:00 pm and Saturday 7:00 am – 3:00 pm. Always call ahead before relying on walk-in lab or imaging access.

MyChart portal for Metro Health / UM Health-West patients

MyChart is the main patient portal route for secure account access, visit management, results, billing, and health information.

Manage visits

  • Schedule or cancel appointments.
  • View future appointment details and driving directions.
  • Add yourself to a waitlist.
  • Complete eCheck-in before your visit.
  • Receive immunization, exam, and procedure reminders.

Manage health information

  • Email participating care providers.
  • View medication lists and request refills.
  • Access test results.
  • View, download, or share health records.
  • Link health accounts from other organizations.

Manage payments

  • Get estimates.
  • View billing accounts.
  • Pay bills.
  • Set up monthly payment plans.
  • Ask billing questions.
  • Request financial assistance.

MyChart support

For MyChart questions, the contact page lists 616-252-5195. Have the patient name, date of birth, email address, and issue description ready.

Portal safety limit: Do not use MyChart messages for emergency symptoms, severe pain, suicidal thoughts, stroke signs, chest pain, major injury, or breathing trouble.

Medical records, authorization forms, amendments, and provider transfers

Patients have a right to obtain medical records. UM Health-West also states that records are available through MyChart for free when available.

Record need Best route Important detail
Patient copy Use MyChart for available records or complete the authorization form. Specify the date range, facility, records needed, delivery preference, and patient identity details.
Provider transfer Send the completed request to Health Information Management. In a medical emergency, records may be faxed directly to a physician or medical facility.
Mail request Medical Records Department, Health Information Management, University of Michigan Health-West, 5900 Byron Center Ave. SW, Wyoming, MI 49519-0916. Incomplete authorization forms may be denied, so fill in patient details, requested information, recipient, and signature.
Fax request Fax Health Information Management at 616-252-6965. Use for authorization forms, provider requests, and record-release correspondence.
Questions Call Medical Records at 616-252-7010. Ask about request status, delivery format, amendments, or MyChart access.
Amend a record Use the medical-record amendment instructions if chart information is incorrect or incomplete. Demographic updates may be requested in writing; medical-information amendments require the proper form.
Timeline Plan ahead for records. Most requests can be filled within 14 days, but some may take up to 30 days to process.
Record request checklist: Patient full name, date of birth, phone number, dates of service, records requested, recipient name, recipient address or fax, purpose of disclosure, patient or legal representative signature, and copy of ID if requested.

Billing, payment methods, scams, and price estimates

UM Health-West offers several payment routes and warns patients to verify unexpected payment calls that claim to be from the health system.

Pay online

Online bill pay is available through MyChart. Patients without a MyChart account can use the guest-pay option.

Pay by phone

To pay by phone with Visa, MasterCard, American Express, Discover, or debit card, call 616-252-7110 or 800-968-0051.

Pay by mail

Make checks payable to University of Michigan Health-West and mail to PO Box 772252, Detroit, MI 48277-2252.

Pay in person

Payments are accepted during business hours in the registration area of the main entrance of UM Health-West Hospital.

Billing issue What to do Have ready
Unexpected payment call Hang up and verify by calling UM Health-West Customer Service at 616-252-7110 or 800-968-0051. Statement, account number if available, date of service, and caller details if recorded safely.
Bill does not match insurance Compare the hospital bill with your insurance explanation of benefits. Insurance card, EOB, bill, patient name, service date, and claim number.
Need an estimate Use price-estimate tools or ask before non-emergency care. Procedure name, CPT code if available, ordering provider, insurance details, and facility location.
Cannot afford balance Ask about financial assistance, CarePayment, Community Benefit Discount, or payment plans. Income proof, assets, expenses, insurance status, household information, and application documents.
Old Metro Health name on statement Do not ignore it. UM Health-West says patient communications may still show the prior Metro Health name during transition. Statement image, account number, and the official billing phone number before paying.

Financial assistance, discounts, and payment plans

UM Health-West financial assistance may help uninsured patients, insured patients who cannot afford out-of-pocket costs, and patients whose needed services are not covered by insurance.

Start with billing customer service. Call 616-252-7110 or 800-968-0051 and ask which financial option fits your situation.
Review eligibility. Eligibility may be based on income, assets, Michigan residence, expenses, insurance status, and medical necessity.
Download the application. The financial assistance page offers applications and plain-language summaries in multiple languages.
Gather documents. Instructions may ask for proof of income, proof of assets, expense information, Medicaid denial if required, and copies of supporting documents.
Ask before the account escalates. Contact billing early if a payment plan, discount, or application review is needed.
Important limitation: Financial assistance may not apply to separate physician fees such as surgeon, emergency room physician, radiologist, or anesthesiologist charges. Ask which bills are hospital bills and which are professional bills.

Visitor information, hospital amenities, gift shop, and inpatient support

Hospital visitor needs often go beyond address and phone. These details help families plan parking, communication, hearing access, waiting time, and patient support.

Gift shop

The gift shop is located in the hospital main lobby and lists Monday through Friday hours of 9:00 am to 4:00 pm. Confirm holiday hours before visiting.

ATM

An ATM is available outside the UM Health-West Café near the public elevators. Your bank may charge a fee.

Family conference rooms

Private rooms on each floor may be used for quiet reflection or care discussions with physicians. Ask staff for directions.

Public phones and computers

Courtesy phones for local calls are available in waiting areas. Public access computers are available in Tommy Brann’s Coffee Bar in the hospital lobby.

Health library

The Skytron Consumer Health Library is open weekdays to staff, patients, and visitors from 8:00 am to 4:30 pm in the Professional Building.

Hearing loop

The hearing loop supports visitors with hearing loss in key areas including lobby, registration, information desk areas, the emergency department, and the 6th floor nurses station.

Visitor call script: “I’m visiting a patient at UM Health-West Hospital. Can you confirm the patient’s unit, visitor rules, parking entrance, and whether there are any restrictions before I come?”

Patient Relations, complaints, review process, and lost items

Patient Relations is the right route when a patient or family member has a concern, complaint, compliment, or unresolved experience issue.

Patient Relations phone
616-252-7563. Use this for comments, complaints, concerns, and patient-experience questions.
Before calling
Have the patient MRN or date of birth, the date the concern occurred, department involved, names of people involved, and a concise explanation.
Review process
The review may include a discussion with the patient or representative, contact with staff or leadership, identification of improvement opportunities, and follow-up.
Resolution timing
The official Patient Relations page asks patients to allow at least 30 business days for a thorough review.
Security and lost items
For Security or Lost and Found, call 616-252-7330.
Inpatient concern ladder: If you are currently in the hospital, speak with your nurse first. If unresolved, ask for the clinical coordinator or clinical director before contacting Patient Relations.

Interpreter services, accessibility, privacy, and patient rights

Patients and families should ask for communication support early, especially for language access, disability accommodations, hearing assistance, and privacy questions.

Interpreter services

UM Health-West says interpreter services are available at no charge for a number of foreign languages. Notify your caregiver if you need an interpreter.

Language assistance phone

The nondiscrimination and language-services notice lists 517-364-2953 for reasonable modifications, auxiliary aids, and language assistance services.

Medical-record privacy

Medical records are treated as confidential. Written consent is generally required unless disclosure is allowed by law, transfer of care, or insurance/payment rules.

Health information exchange

The privacy notice describes health information exchange access through Care Everywhere and MiHIN for continuing and emergency care, with opt-out instructions available from registration staff.

Do not send sensitive medical details through unsecured forms unless required: Use official MyChart, HIM instructions, or phone support when sharing protected health information.

Official source checklist used for this guide

This section shows which official pages are most useful so patients can verify final details before acting.

Official source What it helps verify When to open it
UM Health-West Hospital page Current hospital name, address, phone number, services, hospital hours note, lab hours, and campus details. Open before driving, scheduling, checking services, or confirming lab and imaging needs.
Contact page Hospital operator, billing, information desk, lab, media, medical records, patient relations, MyChart help, and security numbers. Open when you need the right department phone number.
UM Health-West Emergency page Emergency department location, 24-hour access, hospital campus, and emergency phone routing. Open for emergency department location planning, but call 911 for life-threatening symptoms.
MyChart page Portal features for visits, test results, medications, health records, estimates, bills, payment plans, and financial assistance requests. Open to manage non-urgent health, visit, billing, and record tasks.
Obtain medical records page Authorization process, HIM address, records phone, fax, MyChart record access, request timeline, and amendment instructions. Open before requesting records for yourself, a provider, legal use, insurance, or a transfer of care.
Metro Health Authorization Form PDF Record-release form fields, requested information types, purpose of disclosure, patient signature area, HIM address, phone, and fax. Open when a written authorization is required for protected health information release.
Pay a bill page Online bill pay, guest pay, payment by phone, payment by mail, in-person payment, and scam-call warning. Open when paying or verifying a hospital bill.
Financial assistance page Eligibility, discounts, program limitations, language downloads, application documents, and assistance phone numbers. Open if uninsured, underinsured, or unable to afford out-of-pocket medical costs.
Patient and visitor guide Free parking, valet note, gift shop, ATM, conference rooms, hearing loop, public computers, library, and concern process. Open before visiting a patient or planning an inpatient stay.
Patient Relations page Patient Relations phone, information to provide, review steps, and expected review timing. Open when filing a complaint, concern, compliment, or service-experience issue.
Independent guide notice: USHospitalGuides.com is not UM Health-West Hospital, Metro Health Hospital, University of Michigan Health-West, an emergency service, an insurer, or a government agency. Use official hospital pages or phone numbers for final decisions about care, emergencies, records, billing, financial assistance, visitors, and appointments.

Hospital Metro Health FAQs

These questions focus on the former Metro Health Hospital name, current UM Health-West Hospital address, phone, emergency department, MyChart, medical records, billing, financial assistance, parking, and patient relations.

1. What is Hospital Metro Health called now?
The hospital many people search as Hospital Metro Health or Metro Health Hospital is now officially listed as UM Health-West Hospital. Older patient communications may also show Metro Health – University of Michigan Health.
2. What is the current address for Metro Health Hospital?
The current hospital address is 5900 Byron Center Ave. SW, Wyoming, MI 49519. Use this address for GPS, emergency department access, visitor parking, hospital registration, and patient mail.
3. What is the main phone number for UM Health-West Hospital?
The hospital operator phone number is 616-252-7200. Use it for the main switchboard, department routing, emergency department routing, and general hospital questions.
4. Is the UM Health-West Emergency Department open 24 hours?
Yes. UM Health-West Emergency is listed at the hospital campus and is open 24 hours a day. For life-threatening symptoms, call 911 before attempting private transport.
5. Which patient portal does Metro Health / UM Health-West use?
UM Health-West uses MyChart. Patients can use MyChart for appointments, eCheck-in, test results, medication lists, refill requests, health-record sharing, estimates, billing, payment plans, and financial assistance requests.
6. How do I get medical records from UM Health-West Hospital?
Use the official medical records page or the authorization form. Medical Records can be reached at 616-252-7010, and the fax number is 616-252-6965. Records may also be available through MyChart for free.
7. How long does a medical records request take?
UM Health-West says most requests can be filled within 14 days after receipt of a release, but some requests may take up to 30 days to process.
8. Who do I call about a UM Health-West hospital bill?
Call the Billing Customer Service Department at 616-252-7110 or 800-968-0051. Have your statement, account number, insurance card, date of service, and explanation of benefits ready.
9. Does UM Health-West offer financial assistance?
Yes. UM Health-West offers financial assistance information, discounts, and payment-plan resources. Eligibility may consider insurance status, income, assets, Michigan residence, medical necessity, and expenses.
10. Is parking free at UM Health-West Hospital?
The official patient and visitor guide says free visitor parking is located directly in front of the hospital, and the emergency department has its own designated free parking area close to the entrance.