Health Hospital Corp address, phone, hospitals, MyChart, billing, records, and patient help
Health Hospital Corp is commonly searched by people looking for NYC Health + Hospitals, the public hospital system connected with the New York City Health and Hospitals Corporation. Its central office is listed at 50 Water St., New York, NY 10004.
This guide explains which phone number to call, how to make an appointment, where the major hospitals are located, how to use MyChart, how to request medical records, how billing works, where financial assistance fits, and what to do in an emergency.
The phrase “Health Hospital Corp” usually points to this New York City public health system.
New York, NY 10004. This is the corporate/contact address, not a walk-in emergency room.
Also written as 1-844-NYC-4NYC. Use for doctor visits and care scheduling.
The official location directory also lists Gotham Health centers and long-term care centers.
Use MyChart for records, billing messages, insurance updates, medication lists, and care communication.
Billing advisors can help with bill review, payments, payment plans, insurance updates, and financial counseling routes.
Health Hospital Corp name check: what this page is about
The searched phrase is incomplete, so the first step is identifying the official organization behind the search intent.
Main NYC Health + Hospitals contact information
Use the right contact route depending on whether you need an appointment, bill help, medical records, financial assistance, or patient feedback.
| Need | Official route | Use this for |
|---|---|---|
| Central office | NYC Health + Hospitals, 50 Water St., New York, NY 10004 | Corporate contact, service of process, official organization identification, and public system reference. |
| Appointments | 1-844-692-4692 | Schedule a primary care, specialty, hospital clinic, or system provider appointment. |
| Medical emergency | Call 911 | Chest pain, stroke signs, severe breathing trouble, major trauma, severe bleeding, overdose, loss of consciousness, or other life-threatening symptoms. |
| Virtual urgent care | ExpressCare | Non-emergency urgent issues that may be handled by phone or video instead of an emergency room. |
| MyChart | mychart.nychealthandhospitals.org | Portal access, messages, records, insurance updates, billing, medications, and selected care tasks. |
| Billing questions | 844-692-4692 | Bill review, credit-card payments, payment plans, insurance updates, and billing advisor support. |
| Hospital records | 866-390-7404 | Medical record questions, Verisma request support, and hospital record submission help. |
| Patient & Guest Relations | Patient & Guest Relations page | Questions, concerns, suggestions, compliments, care-experience help, and department navigation. |
| Financial counselor | 1-844-692-4692, option 3 | Health insurance enrollment help, financial assistance screening, NYC Care direction, and payment support. |
Map to the NYC Health + Hospitals central office
This map is for the corporate office address. Use the location finder for hospital, clinic, emergency room, or Gotham Health directions.
NYC Health + Hospitals
50 Water St.
New York, NY 10004
Appointments: 1-844-692-4692
NYC Health + Hospitals main hospital directory
The system’s hospital locations are spread across Manhattan, Brooklyn, Bronx, and Queens. Appointment scheduling is generally routed through 1-844-692-4692 unless a facility page gives a different line.
| Hospital | Address | Main / appointment phone |
|---|---|---|
| NYC Health + Hospitals/Bellevue | 462 First Avenue, New York, NY 10016 | Main: 1-212-562-1000 · Appointments: 1-844-692-4692 |
| NYC Health + Hospitals/Elmhurst | 79-01 Broadway, Elmhurst, NY 11373 | Main: 1-718-334-4000 · Appointments: 1-844-692-4692 |
| NYC Health + Hospitals/Harlem | 506 Lenox Avenue, New York, NY 10037 | Main: 1-212-939-1000 · Appointments: 1-844-692-4692 |
| NYC Health + Hospitals/Jacobi | 1400 Pelham Parkway South, Bronx, NY 10461 | Main: 1-718-918-5000 · Appointments: 1-844-692-4692 |
| NYC Health + Hospitals/Kings County | 451 Clarkson Avenue, Brooklyn, NY 11203 | Main: 1-718-245-3131 · Appointments: 1-844-692-4692 |
| NYC Health + Hospitals/Lincoln | 234 East 149th Street, Bronx, NY 10451 | Main: 1-718-579-5000 · Appointments: 1-844-692-4692 |
| NYC Health + Hospitals/Metropolitan | 1901 First Avenue, New York, NY 10029 | Main: 1-212-423-6262 · Appointments: 1-844-692-4692 |
| NYC Health + Hospitals/North Central Bronx | 3424 Kossuth Avenue, Bronx, NY 10467 | Main: 1-718-519-5000 · Appointments: 1-844-692-4692 |
| NYC Health + Hospitals/Queens | 82-68 164th Street, Queens, NY 11432 | Main: 1-718-883-3000 · Appointments: 1-844-692-4692 |
| NYC Health + Hospitals/South Brooklyn Health, Ruth Bader Ginsburg Hospital | 2601 Ocean Parkway, Brooklyn, NY 11235 | Main: 718-616-3000 · Appointments: 1-844-692-4692 |
| NYC Health + Hospitals/Woodhull | 760 Broadway, Brooklyn, NY 11206 | Main: 1-718-963-8000 · Appointments: 1-844-692-4692 |
Start here: which route should you use?
Large health systems have many phone numbers. This quick table helps you avoid the wrong department.
| Patient need | Best next step | Have this ready |
|---|---|---|
| New doctor appointment | Call 1-844-692-4692 or open the Get Care page. | Name, date of birth, phone, address, insurance if any, language needs, preferred borough, and reason for visit. |
| Emergency symptoms | Call 911 or go to the closest emergency department. | Location, symptoms, medications, allergies, medical conditions, and whether the person can safely travel. |
| Urgent but not life-threatening issue | Use ExpressCare or call the appointment line for same-day guidance. | Symptoms, start date, temperature, medication list, pregnancy status if relevant, and preferred phone/video/in-person route. |
| Medical record copy | Use MyChart for faster access or submit the official authorization request. | Patient name, date of birth, facility, visit date range, recipient, and signed authorization if sending records to someone else. |
| Bill question | Call 844-692-4692 or message Billing Inquiry Advisors through MyChart. | Account number, statement date, insurance card, payment amount, and any denial or explanation of benefits. |
| Cannot afford the bill | Ask for a financial counselor or call 1-844-692-4692 and select option 3. | Household size, income information, address proof if available, insurance status, and immigration-related concerns if you want confidential help. |
| Complaint, compliment, or hospital concern | Use Patient & Guest Relations for facility-level help. | Facility name, department, visit date, patient name, concern summary, and best callback number. |
How to make an appointment with NYC Health + Hospitals
The main appointment line is designed to connect patients with care across the public health system.
Emergency care, urgent care, and ExpressCare
Do not use central office contact information for emergencies. Choose the right care level based on symptoms.
MyChart patient portal: what you can do online
MyChart is the main online patient portal for NYC Health + Hospitals. It is useful for both care communication and administrative tasks.
Access health information
Use MyChart to access available medical record information, visit details, test information, and health history from your phone or computer.
Update your profile
Keep your phone number, address, preferred language, and personal information current so clinics can reach you about appointments and results.
Update insurance
MyChart guidance directs patients to Billing and Insurance Summary to change existing insurance, remove a plan, or add a new plan.
Medication list and refills
Patients can view medications and may be able to request refills, add medicine information, or remove outdated medication details.
Billing messages
Billing Inquiry Advisors can also assist with billing questions through MyChart messaging.
Financial assistance request
Patients with a MyChart account can request financial assistance through the Billing tab when eligible.
Medical records and health information requests
Patients have the right to request health information related to care received at NYC Health + Hospitals facilities. Records can also be sent to another party with written authorization.
| Record task | Best route | Important details |
|---|---|---|
| Fast patient access | Use MyChart when available. | This is usually the quickest route for a patient to access available health information without mailing a form. |
| Send records to a doctor or hospital | Submit the proper authorization request. | NYC Health + Hospitals generally honors patient requests to send information to another physician, hospital, medical facility, attorney, court, or insurance company with written authorization. |
| International address or phone issue | Call Verisma support at 866-390-7404. | The records page lists Verisma customer service Monday through Friday, 8:00 am – 4:00 pm EDT, for requestors whose non-U.S. address or phone does not fit the form. |
| Hospital record questions | Call 866-390-7404 or use the official medical-records page. | Have the facility name, patient name, date of birth, visit date range, and recipient information ready. |
| Estate or deceased patient records | Use the records page instructions and upload required proof. | Estate-related requests may require a death certificate and proof of executor or authorized status. |
Billing questions, payments, insurance updates, and payment plans
NYC Health + Hospitals billing may include a facility or hospital bill and a separate physician or provider bill. Read the statement carefully before paying.
Billing phone
Call 844-692-4692 for Billing Inquiry Advisors. The automated payment system is available 24/7, while live billing advisors are listed Monday through Friday, 9:00 am – 5:00 pm.
Payment options
Patients can pay by phone, use MyChart, mail the payment slip from the statement, or pay in person at an NYC Health + Hospitals facility.
Payment plans
Billing advisors can help set up payment plans. Patients may also be able to set up payment plans through the MyChart portal or app.
Insurance updates
Billing advisors can help update insurance information, and MyChart also includes an insurance summary area for coverage changes.
| Bill question | What to check first | What to ask |
|---|---|---|
| Why did I get two bills? | Look for a facility or hospital bill and a physician or provider bill. | Ask the billing advisor which bill is facility-based and which is provider-based. |
| Can I make a payment by phone? | Have the account number and statement ready. | Ask whether the IVR payment system or a live advisor is best for your situation. |
| Can I get a payment plan? | Review your balance, due date, income situation, and insurance status. | Ask whether a payment plan or financial assistance screening is more appropriate. |
| My insurance changed | Review MyChart Insurance Summary and your new insurance card. | Ask billing to update coverage and rebill if needed. |
Financial assistance, insurance help, and confidential support
NYC Health + Hospitals states that financial counselors can help patients apply for health insurance coverage or financial assistance.
Services and care categories users usually search for
The public system includes hospitals, Gotham Health centers, long-term care centers, virtual care, emergency services, primary care, specialty care, and community health support.
| Care category | Where to start | Best user action |
|---|---|---|
| Primary and preventive care | Appointment line or Get Care page. | Ask for a primary care provider near your borough or ZIP code. |
| Emergency room care | Nearest emergency department or 911. | Do not wait for an online response if symptoms may be serious. |
| Virtual urgent care | ExpressCare. | Use for non-emergency urgent issues that can be evaluated by phone or video. |
| Specialty care | Appointment line, hospital clinic, or provider referral. | Ask if a referral is required and which facility provides the specialty. |
| Behavioral health | Get Care page, appointment line, or emergency services when urgent. | For immediate danger, call 911 or use emergency services. |
| Long-term or post-acute care | Location finder and facility contact page. | Confirm eligibility, admissions process, records needed, and insurance/financial counseling. |
| Correctional Health Services | Official correctional health resources. | Use the dedicated program contact route, not the hospital appointment line. |
Patient and guest help: what to prepare before a visit
Preparation helps patients move faster through check-in, financial screening, records, billing, and follow-up care.
Bring identification
Bring photo ID if available, date of birth, contact information, and any documents the scheduler or financial counselor requested.
Bring insurance details
Bring insurance card, Medicaid or Medicare information, plan letters, or explain that you need help applying for coverage or assistance.
Medication list
Bring medication names, doses, pharmacy name, allergies, supplements, and recent discharge paperwork from any hospital.
Language access
If you need language services, tell the scheduler and front desk so the visit can be supported properly.
Patient concerns
For compliments, complaints, safety concerns, or care-experience questions, ask for Patient & Guest Relations at the facility.
Visitor rules
Visitor rules can vary by facility, department, infection-control status, and patient condition. Check the specific hospital page before visiting.
Official source checklist used for this guide
This page is designed to avoid thin directory content by combining official contact, location, records, billing, MyChart, emergency, and financial-assistance instructions in one practical guide.
| Official source | What it verifies | When to open it |
|---|---|---|
| NYC Health + Hospitals Contact | Central office address, appointment prompts, patient and guest relations, and official system contact direction. | Open for the central address and official system navigation. |
| Locations directory | Hospital locations, facility addresses, appointment numbers, borough filters, Gotham Health centers, and long-term care centers. | Open before driving to a facility or choosing a hospital. |
| Get Care | Appointment phone, virtual care, ExpressCare, primary care, urgent care, and emergency-care warning. | Open when choosing the right care type. |
| MyChart | Patient portal route for health information, billing, messages, medication information, and account tasks. | Open for portal login and patient account access. |
| Medical records | Health information request rights, authorization forms, third-party release, and Verisma support number. | Open when requesting or sending records. |
| Patient billing questions | Billing advisor phone, live support hours, MyChart billing messages, and separate facility/provider bill explanation. | Open when a bill is confusing or insurance changed. |
| Make a payment | Phone payment, IVR payment, mail-in payment, in-person payment, and payment-plan options. | Open before paying a bill or setting up a payment plan. |
| Financial assistance | Financial counselor process, insurance help, financial assistance screening, and MyChart financial assistance route. | Open before ignoring a bill you cannot afford. |
| NYC Green Book listing | Public-benefit-corporation status, municipal hospital role, five-borough facility operation, and governance context. | Open for official government context about the corporation. |
What basic search results often miss
Many search results show only a name, address, or phone number. A useful patient page should explain how the system actually works.
| Common listing detail | Why it is not enough | What this guide adds |
|---|---|---|
| Central address only | 50 Water St. is a corporate address, not a hospital emergency entrance. | Separate corporate map, hospital directory, and emergency routing. |
| One appointment phone | Patients also need billing, records, MyChart, financial counseling, and patient relations routes. | Task-based contact table with the right phone or page for each need. |
| Hospital names | Names alone do not show borough, address, main number, or appointment route. | Main hospital table with address and phone details. |
| MyChart link | Users may not know MyChart can update insurance, show medications, assist billing, and help with records. | Portal task breakdown and safety limits. |
| Billing page | Patients often do not know why two bills arrived or when to request financial help. | Bill explanation, payment-plan route, financial counselor steps, and required preparation. |
Health Hospital Corp FAQs
These questions answer the most common patient-intent searches around address, phone, hospitals, appointments, MyChart, billing, medical records, and emergency care.