Endeavor Health Evanston Hospital phone, address, ER, visitor, portal, records, billing, pharmacy, and map help
Endeavor Health Evanston Hospital is located at 2650 Ridge Ave., Evanston, IL 60201. The main hospital phone number is 847-570-2000.
This guide is written for patients, caregivers, visitors, drivers, and family members who need more than a basic directory listing. It covers emergency department access, parking steps, visitor rules, MyEndeavor, medical records, billing, cost estimates, pharmacy, dining, spiritual care, language help, and the most useful department phone numbers.
Evanston, IL 60201. Use this for the main hospital campus, emergency department, map directions, and visitor navigation.
Use for main hospital routing, department transfer, patient information, and general hospital questions.
Use 911 first for life-threatening emergencies. Use this number for ER-specific contact when appropriate.
For Evanston, Glenbrook, Highland Park, and Skokie billing questions, payment plans, AutoPay, and statement help.
Use for Northern suburbs and Chicago north side records questions. Records status email is roistatus@endeavorhealth.org.
Use for parking pay-station questions. The garage is a pay-on-foot facility with pay stations in garage elevator lobbies.
Start here: choose the right route before you call, drive, or use the portal
Many hospital listings stop at address and phone. This table helps you decide which department, online tool, or in-person route fits your situation.
| Your need | Best route | What to prepare |
|---|---|---|
| Life-threatening emergency | Call 911 or go to the nearest emergency department. Evanston Hospital Emergency Department is on the main campus at 2650 Ridge Ave. | Photo ID, insurance card if available, medication list, allergies, emergency contact, and symptom start time. |
| Main hospital question | Call 847-570-2000 and ask for the correct department. | Patient name, date of birth, department, provider name, appointment date, and reason for the call. |
| Need an appointment | Use the official make-an-appointment route or call the clinic, service line, or physician office connected to your visit. | Insurance card, referral if needed, symptoms, preferred location, preferred provider, and prior test results. |
| Medical records | Use the online medical record request tool, MyEndeavor, or call 847-982-4560. | Government-issued ID, date range, facility name, recipient details, and whether you need radiology or cardiac images. |
| Billing question | Use MyEndeavor Message Center or call 847-570-5000 Monday–Friday, 8 a.m.–5:30 p.m. | Statement, account number, insurance EOB, date of service, and question about hospital vs physician charges. |
| Cost estimate | Use the MyEndeavor Estimates tool, guest estimate feature, or call 847-982-3924. | Procedure name, CPT code if known, ordering provider, insurance plan, deductible, and expected facility. |
| Visitor planning | Review visitor guidelines and call the unit if the patient is in L&D, antepartum, Mother & Baby, ISCU, pediatrics, ICU, or isolation. | Patient full name, room number if known, visitor age, relation to patient, and infection-symptom status. |
Endeavor Health Evanston Hospital phone directory and department routes
Use the specific department number when possible. It can save time compared with calling the main switchboard for every question.
| Department or need | Phone / route | Use it for |
|---|---|---|
| Main hospital | 847-570-2000 | Main operator, general routing, hospital location questions, and department transfers. |
| Emergency Room | 847-570-2111 | ER-specific contact. Call 911 first for life-threatening emergencies. |
| Admitting | 847-570-2130 | Hospital admission questions, planned admission routing, and registration support. |
| Central registration | 847-570-2950 | Registration questions before scheduled outpatient or hospital services. |
| Billing | 847-570-5000 | Billing questions, payment plans, AutoPay, paperless billing, and financial-counselor routing. |
| Medical records | 847-982-4560 | Medical record request questions for Evanston Hospital and Northern suburbs/Chicago north side care. |
| Diagnostic imaging films | 847-570-2479 | MRI, CT, X-ray, and other radiology image copies for Evanston Hospital. |
| Cardiac imaging films | 847-570-2065 | Cardiac echo, cardiac catheterization, and other cardiac imaging copies. |
| Radiology | 847-570-2528 | Radiology department routing, imaging questions, and report follow-up direction. |
| Labor / delivery | 847-570-2222 | Labor and delivery questions, unit routing, maternity visitor questions, and arrival guidance. |
| Kellogg Cancer Center | 847-570-2112 | Cancer center routing, infusion or oncology appointment questions, and cancer-center entrance planning. |
| Outpatient pharmacy | 847-570-2210 | Prescription pickup, medication availability, pharmacy hours, and discharge medication questions. |
| Patient information | 847-570-2525 | Patient-location and visitor-related information when allowed by privacy rules. |
| Patient advocacy | 847-570-1536 | Compliments, care concerns, parking discount questions, and patient-experience routing for Evanston Hospital. |
| Spiritual care / chaplain | 847-570-2330 | Chaplain support for patients and families. The hospital states chaplain availability is 24/7. |
| Physician referral | 847-570-5020 | Finding a doctor or service associated with Endeavor Health. |
Google map, hospital campus, garage parking, valet, and arrival planning
The official campus map shows Evanston Hospital at 2650 Ridge Avenue with the emergency department, main campus, pharmacy, cafe, gift shop, Labor & Delivery, CTA Purple Line access, entrances, and parking garage.
Endeavor Health Evanston Hospital
2650 Ridge Ave.
Evanston, IL 60201
Main: 847-570-2000
| Parking or arrival item | Official detail | Practical tip |
|---|---|---|
| Parking garage | Large pay-on-foot garage with no cashiers at the garage exit. | Take your ticket with you and pay at a pay station before returning to your car. |
| Pay stations | Located in the Northwestern, Michigan, and Notre Dame lobbies of the garage. | For parking questions, call 847-570-2120. |
| Parking rates | 0–30 minutes free, 30 minutes–6 hours $4, 6+ hours $20. | Patients and visitors are eligible for the $4 rate with discount handling when applicable. |
| Discount stickers | Available from unit secretaries or procedural areas if you are there more than 6 hours. | Ask before leaving the unit or procedure area so you are not delayed at exit. |
| Valet | Valet is listed for the main entrance, Kellogg Cancer Center, and Women’s Hospital entrance. | Confirm valet hours and fee if mobility, pregnancy, cancer treatment, or post-procedure transport is a concern. |
| Noise ordinance | Activated vehicle burglar alarms are prohibited on hospital grounds under the City of Evanston Noise Ordinance reference on the hospital page. | Make sure your vehicle alarm is not likely to activate while parked at the hospital. |
Emergency department: address, phone, certifications, and when to call 911
Endeavor Health lists Evanston Hospital Emergency Department at the same 2650 Ridge Ave. campus. Its official page lists Level I trauma center, EDAP pediatric designation, and Comprehensive Stroke Center certification.
| Emergency concern | Why it matters | Practical action |
|---|---|---|
| Chest pain or heart attack symptoms | Can be life-threatening and time-sensitive. | Call 911 or go to the nearest emergency department immediately. |
| Stroke symptoms | Face droop, arm weakness, speech trouble, confusion, or vision loss can require urgent stroke care. | Call 911 and note the exact time symptoms started. |
| Major trauma | Severe injuries may need trauma-team evaluation, imaging, surgery, or critical care. | Use emergency medical services rather than driving if the person is unstable. |
| Infant or child emergency | The EDAP designation signals pediatric emergency capability, but immediate triage still depends on symptoms. | Call 911 for severe breathing trouble, seizure, severe dehydration, poisoning, or altered responsiveness. |
| Mental health crisis | Immediate safety support may be needed. | Call 911, call or text 988, or go to the nearest ER if there is immediate danger. |
| Possible poisoning or overdose | Delays can be dangerous and treatment may depend on timing and substance. | Call 911 or Poison Control when appropriate and bring medication bottles or substance details. |
Hospital services, specialty centers, and what patients should verify
Endeavor Health’s Evanston Hospital page highlights several featured specialties and services. The right phone number, entrance, referral, insurance authorization, and appointment instructions can vary by service.
| Service area | Officially listed context | What to verify before arriving |
|---|---|---|
| Emergency medicine | Emergency Department at 2650 Ridge Ave. with Level I trauma, EDAP, and Comprehensive Stroke Center designations. | Call 911 for life-threatening symptoms. Bring ID, medication list, allergies, and insurance card if available. |
| Cardiovascular care | Featured specialty on the Evanston Hospital page. Phone directory lists Cardiovascular Care Center at 847-864-3278. | Ask whether your visit is hospital-based, clinic-based, imaging-based, or physician-office based. |
| Neurosciences | Featured specialty on the hospital page and related to stroke-care certification. | Ask about referral, imaging, prior records, medication restrictions, and whether symptoms require ER care. |
| Orthopaedics | Featured specialty on the hospital page. | Ask about imaging, surgery location, pre-op clearance, therapy plan, and whether a driver is required. |
| Cancer care | Kellogg Cancer Center is listed on the campus and phone directory. Valet is available at the Kellogg Cancer Center entrance. | Confirm oncology appointment location, infusion timing, lab needs, imaging, insurance authorization, and caregiver rules. |
| Women’s Hospital and maternity care | Campus map and visitor rules include Women’s Hospital, Labor & Delivery, antepartum, Mother & Baby, and ISCU guidance. | Call Labor / Delivery at 847-570-2222 for arrival route, support-person rules, and maternity-specific instructions. |
| Family Care Center | Located within Evanston Hospital and described as offering walk-in and same-day primary care visits for illness, physicals, follow-up care, prenatal services, and chronic condition management. | Confirm appointment/walk-in status, registration, insurance, and whether the visit is billed as hospital outpatient or clinic care. |
| Imaging and radiology | Featured hospital service and phone directory lists radiology at 847-570-2528. | Ask about fasting, contrast, pregnancy status, prior authorization, ordering provider, and report delivery. |
| Lab testing | Featured service on the hospital page. | Ask whether an appointment is needed, whether fasting is required, and whether the order is already in the system. |
| Rehabilitation services | Phone directory lists rehabilitation services at 847-570-2060. | Ask about referral, therapy type, schedule, parking, cancellation rules, and home exercise plan. |
Visitor information, masking guidance, maternity rules, pediatrics, and ISCU
Visitor rules can change by unit, infection risk, patient condition, and staffing. Confirm with the care unit before bringing children, siblings, or extra visitors.
| Area | Visiting guidance listed | Practical note |
|---|---|---|
| Masking guidance | Patients and visitors must mask when experiencing respiratory virus symptoms. Masking is strongly recommended in high-risk areas. | High-risk areas include inpatient units, ICUs, procedural areas, labor and delivery, emergency departments, and cancer centers. |
| General illness rule | Visitors who are sick are asked to reschedule visits. | Call the unit instead of visiting if you have fever, cough, vomiting, diarrhea, rash, or contagious exposure. |
| Labor & Delivery | Visiting hours 8:30 a.m.–8 p.m.; support person has 24-hour access; 1 designated visitor and 1 doula; no visitors under 18. | Confirm current doula, support-person, and entrance instructions before arrival. |
| Antepartum | Visiting hours 8:30 a.m.–8 p.m.; support person overnight privileges; 2 visitors per day during visiting hours; children under 12 may visit during sibling hours 4–6 p.m. | GYN patients may have 2 visitors; confirm unit-specific details before bringing children. |
| Mother & Baby | Visiting hours 8:30 a.m.–8 p.m.; support person has 24-hour access and is not counted as a visitor; up to 2 visitors at a time; visitors must be 12 or older. | Ask about newborn security bands, overnight stay rules, and postpartum quiet time. |
| Infant Special Care Unit | Visiting hours are 24 hours a day; parents only; 1 per bedside at a time; no visitation during shift changes; no visitors under 18. | Confirm parent ID requirements and infection-prevention rules before arriving. |
| Pediatrics | Visiting hours 8:30 a.m.–8 p.m.; parents/guardians have 24-hour access; up to 2 visitors at bedside during visiting hours; no visitors under 18. | Ask the nurse about sibling, guardian, schoolwork, overnight, and isolation rules. |
Appointments, registration, scheduled testing, surgery day, and outpatient visits
A scheduled hospital visit may have different instructions from a physician office, lab, imaging center, therapy department, or emergency department visit.
MyEndeavor patient portal: login, records, test results, refills, messages, and bills
Endeavor Health says its secure patient portal can help patients view test results and medical records, message providers, request prescription refills, schedule appointments, and pay bills. Evanston Hospital is directed to MyEndeavor.
Open MyEndeavor
- Use the same username and password if your NorthShoreConnect account transitioned to MyEndeavor.
- Check test results, visit summaries, appointments, messages, refills, and billing tools.
- Do not use portal messaging for emergencies.
Portal information
Read Endeavor Health patient portal guidance
- Select Evanston Hospital if the page asks which location you used.
- Review transition guidance if you previously used NorthShoreConnect.
- Use medical records workflow for complete legal records or image files.
Portal may help with
- Test results
- Medical record summaries
- Provider messages
- Prescription refill requests
- Appointments
- Bill payment
- Paperless billing
Portal may not replace HIM
For complete legal medical records, radiology images, cardiac imaging files, pathology slides, itemized bills, or records sent to another provider, use the official medical-record request process.
Medical records, radiology films, cardiac images, billing records, and amendment requests
Records for Evanston Hospital, Glenbrook, Highland Park, Skokie, Swedish, and Northern suburbs/Chicago north side care use the Endeavor Health records workflow.
| Record task | Official route | What to prepare |
|---|---|---|
| Request records online | Use the official online medical-record request tool for Northern suburbs and Chicago north side care. | Government-issued driver’s license or state ID, date range, facility name, record type, and delivery choice. |
| Request through MyEndeavor | Log in to MyEndeavor, open the main menu, go to Communication, and select Request Medical Record. | Active portal account, patient identity details, record date range, and recipient information. |
| Ask records questions | Call 847-982-4560. | Patient name, date of birth, facility, date of service, request number if available, and destination. |
| Check request status | Email roistatus@endeavorhealth.org. | Patient name, date of birth, submission date, request method, and where records should be sent. |
| Diagnostic imaging films | Call Evanston Hospital Radiology image contact at 847-570-2479. | MRI, CT, X-ray, ultrasound, exam date, ordering provider, and whether the receiving doctor needs a CD or electronic transfer. |
| Cardiac imaging films | Call Evanston Hospital cardiac imaging at 847-570-2065. | Echo, cath, cardiac CT/MRI, exam date, cardiologist name, and destination provider details. |
| Pathology slides | Call Surgical Pathology at 847-663-2100, option 1. | Procedure date, pathology accession number if available, surgeon/oncologist name, and receiving facility. |
| Itemized billing records | Call Billing at 847-570-5000. | Statement, account number, service date, insurance EOB, and whether you need an itemized bill or payment history. |
| Amend a medical record | Use the official amendment request process. | Specific record section, date of service, requested correction, supporting documents, and understanding that clinical assessments are reviewed by Endeavor Health. |
Billing, online bill pay, payment plans, cost estimates, insurance, and price transparency
For Evanston Hospital, Glenbrook, Highland Park, Skokie, and Northern suburbs physician/immediate care locations, Endeavor Health directs billing questions to the Northern suburbs route.
Billing questions
Send a secure message through the Message Center in MyEndeavor or call 847-570-5000. Listed phone hours are Monday–Friday, 8 a.m.–5:30 p.m., closed Saturday and Sunday.
Payment options
Use MyEndeavor to pay with an account or pay as a guest when available. Payment plans and AutoPay can also be arranged through the billing route.
Cost estimates
Use the MyEndeavor Estimates tool or guest estimate feature. For direct assistance, call 847-982-3924 or email estimates@endeavorhealth.org.
Insurance verification
Endeavor Health advises patients to verify with their insurance company whether doctors, hospitals, services, and procedures are in network and whether referrals or authorizations are required.
| Billing issue | Ask this question | Why it matters |
|---|---|---|
| Hospital vs physician bill | “Is this bill from the hospital facility, physician, radiology, anesthesia, lab, or another provider?” | Hospital facility bills and professional provider bills may arrive separately. |
| Payment due at visit | “Will I owe a copay, deductible, coinsurance, prior balance, or full payment at the time of service?” | Endeavor Health notes payment may be requested depending on insurance, service type, and balance status. |
| Prior authorization | “Has authorization been approved for this procedure, imaging, admission, therapy, or hospital service?” | Some health plans require referrals or authorization before scheduled care. |
| Estimate limits | “Does this estimate include professional fees, anesthesia, physician charges, and possible complications?” | Endeavor states estimates are not guarantees and may not include professional fees for physicians not employed by Endeavor Health. |
| Financial assistance | “Can I receive the financial-assistance application and list of supporting documents?” | Eligible patients may qualify for help, discounts, or payment arrangements depending on policy and documentation. |
| Standard charges | “Where is the Evanston Hospital machine-readable standard charges file and is there a consumer estimate tool?” | CMS requires hospitals to post standard charges, but the file may not be easy for patients to read. |
Outpatient pharmacy, dining, Wi-Fi, business center, chaplain, language help, and patient advocacy
These practical campus details help patients and visitors plan longer stays, discharge medication pickup, work interruptions, language access, and family support.
| Amenity or support | Official detail | Practical use |
|---|---|---|
| Outpatient pharmacy | Located adjacent to the Main Entrance Atrium. Listed hours are Monday–Friday 9 a.m.–6 p.m. and Saturday 9 a.m.–3 p.m. Phone: 847-570-2210. | Useful for discharge prescriptions, convenient pickup, OTC items, vitamins, and insurance-based medication questions. |
| Atrium Market Cafe | Located north of the Main Entrance Atrium, just past the escalator. Listed weekday hours are 6 a.m.–4 p.m., with a late reopening from 2–4 a.m. Monday–Friday. | Helpful for family members waiting during procedures, long visits, or overnight hospital support. |
| Dining room | Located on the lower level and listed as open daily from 6:30 a.m.–7 p.m. | Useful for visitors staying through mealtimes or long inpatient visits. |
| Vending area | Located near the employee/visitor dining room and listed as open 24 hours a day. | Useful after cafe hours or during overnight visits. |
| Wi-Fi | Free wireless internet is available throughout the hospital. The page says to select NorthShore Guest WiFi and accept the terms. | Avoid sending sensitive information on unsecured Wi-Fi unless your session is encrypted. |
| Business center | Located overlooking the Main Entrance Atrium, reached by Elevator B or the escalator to the first floor. | Useful if a visitor needs to work while waiting, but follow hospital phone-use restrictions. |
| Spiritual care | Chaplain support is listed at 847-570-2330 and available 24 hours a day, seven days a week. | Ask your nurse or call the chaplain line for spiritual, religious, cultural, or emotional support. |
| Language and communication services | In-person interpreters, sign language interpreters, phone interpretation, and assistive communication services are described as available. | Ask your nurse or caregiver to arrange language or communication support before complex discussions or discharge instructions. |
| Patient advocacy | Evanston Hospital patient advocacy is listed at 847-570-1536 and patientadvocacy@northshore.org. | Use for compliments, care concerns, patient-experience issues, and help being directed to the right department. |
Public hospital data, identity checks, and quality context
Use public and official sources to confirm that you are viewing the correct Evanston hospital and not confusing it with another hospital, urgent care, or physician office.
| Identity or public detail | Verified context | How to use it |
|---|---|---|
| Official name | Endeavor Health Evanston Hospital. | Use this name for billing, medical records, insurance verification, directions, and physician searches. |
| Address | 2650 Ridge Ave., Evanston, IL 60201. | Use for campus navigation, emergency department arrival, parking garage directions, and visitor planning. |
| Illinois Hospital Report Card | The Illinois public report card lists Endeavor Evanston Hospital, phone 847-570-2000, and designation context including EDAP, Comprehensive Stroke Center, Perinatal III, and Level I Trauma Center. | Good public cross-check for facility identity and state-reported hospital designations. |
| Emergency Department Approved for Pediatrics | The official ED page lists IDPH pediatric facility designation as Emergency Department Approved for Pediatrics. | Useful when deciding where to go for pediatric emergency symptoms, while still calling 911 for severe emergencies. |
| Comprehensive Stroke Center | The official ED page lists Joint Commission Advanced Stroke Comprehensive Stroke Center certification. | For stroke symptoms, call 911 and note when symptoms began. |
| Level I Trauma Center | The official ED page lists Level I trauma center designation. | For serious trauma, use 911 and EMS routing rather than self-driving when unstable. |
Official source checklist used for this guide
This guide avoids thin directory content by summarizing official routes that patients actually need: address, phone, ER, parking, campus map, visitor rules, records, billing, portal, estimates, pharmacy, and patient support.
| Source | What it verifies | When to open it |
|---|---|---|
| Official Evanston Hospital page | Hospital location, phone, visitor guidance, parking, pharmacy, dining, Wi-Fi, chaplain, language access, featured services, and Family Care Center context. | Open before visiting the main campus, confirming parking, checking visitor information, or finding campus services. |
| Official emergency department page | Emergency department address, phone, Level I trauma center, EDAP, and Comprehensive Stroke Center certification. | Open for ER identity, ER location, and certification context. Call 911 for life-threatening symptoms. |
| Medical records page | Online records request, MyEndeavor records request, records phone, records status email, radiology films, cardiac imaging films, pathology slides, billing records, and amendments. | Open for records for yourself, records sent to a provider, radiology images, legal copies, itemized bills, or amendments. |
| Billing page | Northern suburbs bill payment route, MyEndeavor bill pay, guest pay, billing phone, phone hours, payment plans, AutoPay, and paperless billing. | Open for hospital bills, online payment, payment-plan questions, statement confusion, or billing phone hours. |
| Patient portal page | MyEndeavor portal transition, test results, medical records, provider messaging, refills, appointments, and bill-pay functions. | Open when you need portal login, portal transition guidance, or a digital way to manage care. |
| Estimate cost page | MyEndeavor estimates tool, guest estimate feature, estimates phone 847-982-3924, estimates email, and limits of estimates. | Open before scheduled procedures, imaging, therapy, surgery, or planned hospital services. |
| Price transparency page | Hospital standard-charge file context and Evanston Hospital machine-readable file effective as of Apr. 1, 2026. | Open for CMS price transparency file access and standard-charge context. |
| Patient experience page | Evanston Hospital patient advocacy phone and email, feedback details needed, and patient consent note. | Open for compliments, care concerns, patient-experience help, or feedback routing. |
| Campus map PDF | Campus map, Emergency Department, gift shop, cafe, pharmacy, Labor & Delivery, CTA Purple Line, entrances, and parking garage context. | Open before arrival if you need to find a campus entrance, parking, outpatient area, or visitor destination. |
| Illinois Hospital Report Card | Public hospital identity and state-reported designation context for Endeavor Evanston Hospital. | Open for public cross-checking, hospital identity, and government-reported facility context. |
Important medical and emergency notice
This guide helps with contact, location, portal, records, billing, visitor, parking, and patient-navigation information. It does not provide diagnosis, treatment, medical advice, emergency triage, or insurance decisions.
Endeavor Health Evanston Hospital FAQs
These questions focus on the hospital address, phone number, emergency department, records, billing, portal, parking, visitor rules, pharmacy, and public hospital data.