At Ssm Health St. Mary’s Hospital Emergency Room & ER Info

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Emergency Room Guide · Madison, Wisconsin · SSM Health

Emergency Room at SSM Health St. Mary’s Hospital – Madison: 24-hour ER address, phone, trauma care, parking, records, billing, and visitor info

Emergency Room at SSM Health St. Mary’s Hospital – Madison is a 24-hour emergency department at 700 S. Brooks St., Madison, WI 53715.

The ER is part of SSM Health St. Mary’s Hospital – Madison and is listed by SSM Health as a designated Level II Trauma Center for serious injuries, emergency conditions, and critical care needs.

Call 911 for Emergency Call ER: 608-258-6800 Official ER Page Map & Directions
Medical emergency? Call 911 now or go to the nearest emergency room. Do not use this guide, a contact form, or routine phone routing for chest pain, stroke symptoms, severe breathing trouble, major trauma, uncontrolled bleeding, poisoning, severe allergic reaction, suicidal danger, or loss of consciousness.
Official ER name Emergency Room at SSM Health St. Mary’s Hospital – Madison

Use this name for directions, bills, records, and insurance references.

ER address 700 S. Brooks St.

Madison, WI 53715.

ER status Open 24 Hours

SSM Health lists this emergency room as open 24 hours.

Emergency room phone 608-258-6800

Listed on the hospital page as the Emergency Room number.

Main hospital phone 608-251-6100

Use for main hospital routing and general switchboard help.

Trauma designation Level II Trauma Center

The official ER page identifies the site as a designated Level II Trauma Center.

ER overview: what this emergency room is for

This page is for people searching “emergency room at SSM Health St Mary’s Hospital Madison” and needing fast, practical hospital details.

The Emergency Room at SSM Health St. Mary’s Hospital – Madison provides 24/7 emergency and critical care. The official ER page says staff include physicians, trauma surgeons, residents, nurses, respiratory therapists, social workers, and radiology technicians trained for complex and life-threatening injuries.

SSM Health’s ER page lists examples such as serious or life-threatening injuries and wounds, falls, farming-related injuries, bicycle, motorcycle, ATV, snowmobile accidents, and motor vehicle crash injuries. The page also lists key services including emergency services, air transport, and an ambulance entrance.

Important address note: The ER listing uses 700 S. Brooks St.. The hospital parking guidance says the main entrance is on Brooks Street, with patient and visitor parking in the Park Street parking garage across from that entrance.

Important phone numbers for ER patients and families

Use 911 for active emergencies. Use the numbers below for hospital routing, ER contact, billing, feedback, and medical-record questions.

Need Phone / route Use it for
Life-threatening emergency 911 Ambulance, stroke symptoms, chest pain, major trauma, severe breathing trouble, poisoning, severe bleeding, or unconsciousness.
Emergency Room 608-258-6800 ER-specific hospital contact listed on the St. Mary’s Hospital – Madison page.
Main hospital 608-251-6100 Hospital switchboard, general routing, and main campus contact.
Customer service / billing 888-918-3512 Billing questions, payment arrangements, and financial-assistance help through SSM Health customer service.
Hospital customer service 855-989-6789 Helpful phone number listed on the hospital page for customer service.
Patient & Family Feedback Line 608-259-5588 Care feedback, concerns, recognition, and patient/family experience questions.
Third Party Liability / Work Comp 888-989-2751 Work comp or third-party liability questions related to an ER visit.
Medical records 833-588-5382 Questions about requesting St. Mary’s Hospital – Madison records through SSM Health HIM.
Calling tip: For non-emergency questions after an ER visit, have the patient’s full name, date of birth, visit date, account number if billing-related, discharge paperwork, and insurance card available.

When to go to this emergency room

Use the ER for symptoms or injuries that could be serious, life-threatening, limb-threatening, or unsafe to delay.

Call 911 or go now

Chest pain, stroke signs, severe breathing trouble, seizure, fainting, major trauma, uncontrolled bleeding, severe allergic reaction, poisoning, severe burns, or sudden confusion.

Trauma and accident injuries

The official ER page lists serious injuries and wounds, falls, farming-related injuries, motor vehicle crashes, and bicycle, motorcycle, ATV, and snowmobile accident injuries.

Do not drive yourself if unsafe

If the patient may lose consciousness, has severe pain, has stroke symptoms, has chest pain, or may need stabilization en route, call 911.

Bring key information

Bring ID, insurance card, medication list, allergies, recent discharge papers, advance directive if available, and contact information for the primary doctor.

Stroke warning: Face drooping, arm weakness, speech trouble, sudden vision change, severe dizziness, or sudden severe headache can be an emergency. Call 911 immediately.

Level II Trauma Center information

The official ER page explains what the Level II trauma designation means for serious injuries.

Trauma resource What the official ER page describes Why it matters
24/7 trauma care Trauma surgeons and specialists have resources and staff to provide 24/7 care for serious life- or limb-threatening injuries. Serious injuries often need rapid team-based evaluation and treatment.
Trauma team coverage Coverage by the trauma team, including a trauma surgeon and advanced practice provider. A coordinated trauma team can evaluate injuries, bleeding, airway, pain, and surgery needs quickly.
Specialty backup On-call neurosurgeons, orthopedic traumatologists, cardiothoracic surgeons, interventional radiologists, oral and maxillofacial surgeons, and other specialists. Complex trauma may involve head, spine, bone, chest, vascular, facial, or multi-system injury.
OB and NICU coverage High-risk OB coverage, including a high-risk NICU. Pregnancy-related trauma or emergencies may need both adult and newborn specialty resources.
Operating room and ICU On-site anesthesia providers, trauma-trained surgical services team with a dedicated trauma operating room, and dedicated surgical ICU. Some injuries need immediate surgery, anesthesia, and critical-care monitoring.
Expanded trauma bays Expanded Emergency Department capabilities with state-of-the-art trauma bays. Trauma bays support rapid resuscitation, imaging coordination, procedures, and team care.

What to do when arriving at the ER

Emergency rooms triage based on medical severity, not arrival order. More critical patients may be taken first.

Use 911 for ambulance-level emergencies. Do not drive if the patient has chest pain, stroke symptoms, severe breathing trouble, major trauma, heavy bleeding, seizure, or loss of consciousness.
Go to the Emergency Room entrance. The ER page lists the location as 700 S. Brooks St., Madison, WI 53715. Follow emergency signage and staff directions.
Bring the patient’s essentials. Bring ID, insurance card, medication list, allergies, medical history, recent tests, discharge papers, and contact information for a family member or decision-maker.
Tell triage what changed and when. Give the exact symptom start time, injury mechanism, medications taken, pregnancy status if relevant, blood thinner use, allergies, and any loss of consciousness.
Ask where family should wait. Visitor access can depend on infection control, patient condition, critical care status, and unit-specific rules.
Keep discharge papers. After the ER visit, keep the diagnosis, medication list, follow-up instructions, work/school note, and return-to-ER warning signs.

Parking, entrances, valet, and transportation

For GPS directions, SSM Health says to use 700 Brooks Street, Madison, WI. Parking is close to the Brooks Street main entrance.

Parking or arrival item Official guidance Practical note
GPS address Use 700 Brooks Street, Madison, WI. The ER location page lists 700 S. Brooks St., Madison, WI 53715.
Main entrance The main entrance is located at 700 Brooks Street, across from the main entrance to SSM Health Outpatient Center. Follow emergency signs if you are going to the ER rather than scheduled outpatient care.
Patient and visitor parking Available in the Park Street parking garage across from the hospital’s main entrance on Brooks Street. Allow time for garage entry, walking, and check-in.
Parking cost $1 per half hour, daily maximum $10. Parking vouchers are available for family members at the information desk. Ask the information desk if you are there for a long ER or inpatient stay.
Valet Complimentary valet parking is available at the Brooks Street main entrance Monday through Friday, 6 AM–5 PM. Valet is for patient/visitor convenience and may not replace ER entrance routing for urgent arrivals.
Late-night escort Late-night visitors can request hospital security to escort them to their vehicle by calling the switchboard and dialing 0. Use this if you feel unsafe or are leaving late after an ER or inpatient visit.

Visitor rules and family information

Visitor access may change based on infection-control needs, unit status, patient condition, and hospital policy.

General visiting hours

The hospital page lists general visiting hours as 6:30 AM to 9:00 PM.

Children visitors

Children under age 16 must be accompanied by an adult.

Ill visitors

Persons with colds or infectious diseases are asked not to visit. Visitors with respiratory symptoms who cannot postpone are asked to wear masks provided at entrances.

Critical care limits

The hospital page says adult critical care areas are limited to four visitors at one time.

ER visitor tip: ER visitor access can be different from inpatient visiting. Ask staff where family should wait, who can enter the treatment area, and how updates will be shared.

Medical records after an ER visit

Use SSM Health’s Wisconsin hospital medical-records process when you need a complete copy of ER or hospital records.

Facility
SSM Health St. Mary’s Hospital – Madison.
Mail form to
SSM Health Hospitals, PO Box 259840, Madison WI 53725-9840.
Email
ssmhealthintake@mrocorp.com.
Phone
Fax
610-879-3704.
Processing note
SSM Health says requests can take up to 30 business days in some instances after authorization is received.
Records request script: “I need records from an Emergency Room visit at SSM Health St. Mary’s Hospital – Madison. Visit date was ____. Please send the ER provider note, discharge instructions, labs, imaging reports, medication list, and itemized billing record if available.”

ER billing, insurance, financial assistance, and payment questions

Emergency care can generate multiple bills. Ask what each account covers before assuming a bill is duplicate or wrong.

Billing topic What to know Best action
Hospital bill Your SSM Health statement includes an itemized summary, what you owe, and due date information. Use the account number on the bill when calling customer service.
Separate professional bills ER care may involve hospital, physician, radiology, lab, ambulance, or other professional charges. Ask whether a bill is from SSM Health, an emergency physician group, radiology, ambulance, or another provider.
Customer service SSM Health customer service is listed at 888-918-3512 for billing and financial-assistance help. Call Monday–Thursday 8 AM–7 PM or Friday 8 AM–5 PM Central Time.
Financial assistance SSM Health states it provides care for emergency medical conditions regardless of ability to pay and offers assistance for eligible patients. Ask for the financial-assistance policy, billing and collections policy, plain-language summary, and application.
Payment methods SSM Health says payments can be made online, by phone, or by mail. Ask about payment arrangements before a bill becomes overdue.
Work comp / third party The hospital page lists Third Party Liability / Work Comp Service at 888-989-2751. Use it for work injury, auto accident, liability, or third-party payer questions.
Billing call script: “My ER visit was at SSM Health St. Mary’s Hospital – Madison on ____. My account number is ____. Please explain whether this is a facility charge, physician charge, imaging charge, lab charge, ambulance charge, or another account.”

After an ER visit: discharge, follow-up, prescriptions, and return precautions

The safest time to clarify follow-up is before leaving the ER.

Read the diagnosis and instructions. Make sure you understand the ER diagnosis, test results, medication instructions, activity limits, and when to seek care again.
Confirm follow-up timing. Ask whether to see a primary care doctor, specialist, trauma clinic, surgeon, OB provider, cardiologist, neurologist, orthopedics, or another clinic.
Clarify prescriptions. Ask what each medicine is for, how often to take it, side effects, interactions, and whether you should stop any existing medication.
Ask about test results still pending. Some cultures, imaging reads, or follow-up lab results may become available after discharge.
Know return-to-ER warning signs. Ask what symptoms should trigger immediate return, especially worsening pain, fever, shortness of breath, weakness, bleeding, confusion, or new neurologic signs.
Discharge note: If you do not understand the discharge plan, ask the nurse or clinician to repeat it before leaving. Bring the printed instructions to follow-up appointments.

Emergency room vs urgent care: how to decide

When in doubt about a serious symptom, choose emergency care. Urgent care is not a substitute for life-threatening emergencies.

Situation Better route Why
Chest pain, stroke symptoms, severe breathing trouble, major trauma, severe bleeding, poisoning, or loss of consciousness Call 911 or ER These may require ambulance transport, emergency stabilization, imaging, specialists, or trauma resources.
Moderate sprain, minor cut, mild fever, simple sore throat, minor rash, or non-life-threatening illness Urgent care or primary care may fit These may not need ER-level trauma or critical-care resources if symptoms are not severe.
Pregnancy concern with severe pain, heavy bleeding, severe headache, seizure, trauma, or decreased fetal movement Call 911 or ER / OB emergency guidance Pregnancy-related emergencies can involve both maternal and fetal risk.
Mental health crisis, suicidal danger, violent behavior, overdose, or unsafe home situation Call 911, crisis line, or ER depending on risk Immediate safety, monitoring, and crisis support may be needed.
You are unsure and symptoms are worsening ER or 911 Delaying care can be dangerous when symptoms are severe or changing quickly.

Patient feedback, concerns, and service questions

Use the right route depending on whether your issue is clinical, billing, records, visitor-related, or patient-experience related.

Care concern while still at hospital

Ask for the nurse, charge nurse, unit leader, patient representative, or care team member while the concern is happening.

Patient & family feedback

The hospital page lists Patient & Family Feedback Line at 608-259-5588.

Billing concern

Call SSM Health customer service at 888-918-3512 and ask for an itemized statement if needed.

Records concern

Call 833-588-5382 for Wisconsin medical-record questions and authorization status.

Map and directions to Emergency Room at SSM Health St. Mary’s Hospital – Madison

Use the map for general directions. For active emergencies, call 911 instead of trying to navigate alone.

ER location

Emergency Room at SSM Health St. Mary’s Hospital – Madison
700 S. Brooks St.
Madison, WI 53715
ER phone: 608-258-6800
Main: 608-251-6100

For GPS, SSM Health says to use 700 Brooks Street, Madison, WI. Follow emergency signs for ER access.

Before you go

  • Call 911 if the patient may need ambulance care.
  • Bring ID, insurance card, medication list, and allergy information if available.
  • Know the exact time symptoms or injury began.
  • Use the Park Street parking garage for visitor parking when appropriate.
  • Ask staff where family members should wait.

Emergency Room at SSM Health St. Mary’s Hospital – Madison FAQs

Common questions about the ER address, phone number, hours, trauma care, parking, records, billing, visitors, and follow-up.

1. Where is the Emergency Room at SSM Health St. Mary’s Hospital – Madison?
The official ER page lists the Emergency Room at SSM Health St. Mary’s Hospital – Madison at 700 S. Brooks St., Madison, WI 53715.
2. Is the St. Mary’s Hospital Madison ER open 24 hours?
Yes. SSM Health lists the Emergency Room at SSM Health St. Mary’s Hospital – Madison as open 24 hours.
3. What is the phone number for the St. Mary’s Hospital Madison ER?
The hospital page lists the Emergency Room number as 608-258-6800. The main hospital number is 608-251-6100.
4. Should I call 911 or drive to the ER?
Call 911 for chest pain, stroke symptoms, major trauma, severe breathing trouble, loss of consciousness, severe bleeding, poisoning, seizure, or any situation where driving could be unsafe.
5. Is SSM Health St. Mary’s Hospital – Madison a trauma center?
Yes. The official ER page identifies the Emergency Room at SSM Health St. Mary’s Hospital – Madison as a designated Level II Trauma Center.
6. What kinds of emergencies does this ER treat?
The official ER page lists emergency and critical care for serious accidents and injuries, including serious wounds, falls, farming-related injuries, injuries from bicycle, motorcycle, ATV, and snowmobile accidents, and motor vehicle crash injuries.
7. Where should visitors park at St. Mary’s Hospital – Madison?
Patient and visitor parking is available in the Park Street parking garage across from the hospital’s main entrance on Brooks Street. SSM Health lists parking at $1 per half hour with a daily maximum of $10.
8. What are the general visiting hours?
The hospital page lists general visiting hours as 6:30 AM to 9:00 PM. Visitor access may change by unit, infection-control status, and patient condition.
9. How do I request records from an ER visit at St. Mary’s Hospital – Madison?
Use SSM Health’s Wisconsin medical-records process. For St. Mary’s Hospital – Madison, SSM lists phone 833-588-5382, fax 610-879-3704, email ssmhealthintake@mrocorp.com, and mail to SSM Health Hospitals, PO Box 259840, Madison WI 53725-9840.
10. Who do I call about an ER bill or financial assistance?
For SSM Health billing or financial-assistance questions, call customer service at 888-918-3512. SSM Health states it provides care for emergency medical conditions regardless of ability to pay and offers financial assistance for eligible patients.