Emanate Health Inter Community: Contact & Patient Info

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Hospital Guide · Covina CA · East San Gabriel Valley

Emanate Health Inter-Community Hospital contact, emergency room, outpatient lab, visitor rules, medical records, billing, and patient information

Emanate Health Inter-Community Hospital is located at 210 W. San Bernardino Road, Covina, CA 91723. The main hospital phone number is 626.331.7331.

Use this guide before you call, visit the emergency room, check outpatient lab hours, request medical records, use the patient portal, ask about billing help, or plan a hospital visit in the Covina and East San Gabriel Valley area.

Call 626.331.7331 Official Hospital Page Emergency Room Info Map & Parking
Medical emergency: If symptoms may be life-threatening, call 911 or go to the nearest emergency room. Do not wait for a portal message, contact-form reply, routine appointment, or online article when there may be chest pain, stroke symptoms, trouble breathing, severe bleeding, poisoning, major trauma, or loss of consciousness.
Hospital address 210 W. San Bernardino Rd

Covina, CA 91723.

Main phone 626.331.7331

Use for hospital routing, patient stay questions, and department transfers.

Emergency room Open 24 hours

Emergency services are available day and night.

Outpatient lab 7 a.m.–8 p.m.

Confirm holiday hours or special test instructions before arrival.

Facility type General acute care

California HCAI lists the hospital as open with 191 licensed beds.

Core services Heart + ER + Imaging

Official service listings include emergency room, cardiology, heart care, imaging, lab, rehab, wound care, and more.

Start here: what do you need from Inter-Community Hospital?

The fastest path depends on whether you need emergency care, outpatient testing, lab work, records, billing support, visitor information, or a specific specialty service.

Your need Best first step What to have ready
Life-threatening emergency Call 911 or go to the emergency room. Symptoms, medications, allergies, medical history, and emergency contact.
General hospital question Call 626.331.7331. Patient name and date of birth if calling about a stay, department name, room number if known, and your question.
Outpatient lab visit Confirm lab hours and test instructions before arrival. Provider order, ID, insurance card, fasting instructions, specimen instructions, and arrival time.
Imaging or mammogram question Call the hospital or use the official service/provider routing. Imaging order, authorization, body part/test type, insurance, and preferred date.
Medical records Use Emanate Health medical records request instructions. Patient identifiers, date range, facility, recipient, delivery method, and signed authorization.
Patient portal access Use the Emanate Health Patient Portal or call Health Information Management for help. Medical record number or last 4 digits of Social Security number, email, date of birth, and visit details.
Billing or financial assistance Contact Patient Financial Services at 626.732.3100. Statement, account number, date of service, insurance EOB, income documents if applying for help, and household size.
Best call script: “I’m calling about Emanate Health Inter-Community Hospital in Covina. My question is about emergency care, lab, imaging, visiting, medical records, portal access, billing, or financial assistance. Which department should I speak with?”

Emanate Health Inter-Community Hospital contact directory

Use the main number for hospital routing. Use dedicated patient financial, portal, and records routes when your question is specific.

Contact need Phone or route Use it for
Main hospital information 626.331.7331 General questions, department routing, patient stay questions, service location questions, and hospital operator help.
Emergency Call 911 for life-threatening symptoms Chest pain, stroke signs, severe breathing trouble, major trauma, severe bleeding, poisoning, or loss of consciousness.
Outpatient lab 626.331.7331 Confirm current lab hours, test preparation, provider order needs, and holiday changes.
Patient portal help 626.814.2440 Health Information Management assistance for portal access when needed.
Financial assistance 626.732.3100 Financial assistance applications, low-income, uninsured, underinsured, discount-payment, and billing-help questions.
Medi-Cal renewal assistance 626.732.8793 Resource center help for Medi-Cal renewal assistance and eligibility support.
Medical records Emanate Health medical records request page Patient record release, legal guardian requests, third-party requests, status tracking, invoice IDs, and document downloads through Sharecare.
California hospital bill complaint HCAI Hospital Bill Complaint Program Use if you believe a California hospital failed to follow charity care, discount payment, or debt-collection requirements.
Privacy reminder: Do not send Social Security numbers, diagnosis details, medication lists, insurance documents, or medical-record files through a public contact route unless the official site clearly identifies it as secure.

Emergency room information

Emanate Health lists the Inter-Community Hospital emergency room as open 24 hours. California HCAI lists the emergency room service level as basic.

Call 911 for severe symptoms

Use 911 for suspected heart attack, stroke, trouble breathing, severe bleeding, major injury, seizure, poisoning, or any condition that may worsen quickly.

ER is not a portal request

Do not use the patient portal, email, or contact form for emergency symptoms. Emergency care needs immediate clinical attention.

Visitors in the ER

Emanate’s visitor guidelines state emergency department patients may have 2 visitors at a time, subject to current safety rules and restrictions.

Bring key medical details

If possible, bring medications, allergies, medical history, ID, insurance card, emergency contact, and recent discharge paperwork.

Situation Recommended action Why it matters
Chest pain, stroke signs, severe breathing trouble, major trauma, severe bleeding, seizure, or loss of consciousness Call 911. Emergency responders can start care and transport safely.
Possible poisoning or medication overdose Call 911 or Poison Control at 800-222-1222. Fast instructions may prevent worsening injury.
Non-life-threatening urgent issue Call the hospital or use the appropriate urgent care/physician route if unsure. Some conditions need ER care, while others may be handled by urgent care or a physician office.
Arriving with a visitor Check current visitor guidelines before arrival when possible. Rules may change for infection control, unit capacity, patient condition, or safety concerns.

Hospital services and specialty areas

The official Emanate location listing includes emergency room, heart care, diagnostics, therapy, and several specialty services at Inter-Community Hospital.

Service area What the listing includes Patient tip
Emergency room 24-hour emergency care. Call 911 for life-threatening symptoms.
Heart care and cardiology Cardiology, Heart Care, and Heart Care Center routing at the Inter-Community Hospital campus. Ask whether your visit is hospital-based, outpatient, physician-office, or procedure-related for billing and insurance purposes.
Imaging and mammograms Imaging and mammogram services are listed for the hospital location. Confirm whether an order, appointment, authorization, fasting, or prior images are required.
Laboratory Outpatient lab hours are listed as 7 a.m. to 8 p.m. Confirm test prep and whether the lab is open on holidays before arrival.
Behavioral health Behavioral health is listed among hospital specialties. For immediate danger to self or others, call 911 or use emergency crisis resources.
Gastroenterology GI services are listed in the hospital specialty directory. Ask about referral, preparation, arrival time, and whether sedation requires a driver.
Orthopedics Orthopedic services are listed for the location. Bring prior imaging, operative reports, medication list, and insurance authorization if scheduled.
Rehabilitation and occupational therapy Rehabilitation and occupational therapy are listed service areas. Ask whether therapy is inpatient, outpatient, or referred to another Emanate location.
Pulmonary rehabilitation Pulmonary rehabilitation is listed among services. Ask about referral, program schedule, insurance authorization, and required testing.
Wound care and palliative care Wound care and palliative care are listed hospital service areas. Ask whether your service is inpatient consultation, outpatient clinic, or referral-based care.
Insurance reminder: Before scheduled care, call your insurance plan and ask whether the specific Emanate Health facility, physician, outpatient department, procedure, lab, imaging test, and anesthesia provider are in network.

Outpatient lab, imaging, mammograms, and test preparation

The hospital listing shows outpatient lab hours of 7 a.m. to 8 p.m. and includes imaging and mammograms among services.

Outpatient lab hours 7 a.m.–8 p.m.

Call ahead for holiday hours, special collection rules, fasting tests, or physician-order questions.

Hospital phone 626.331.7331

Use for lab, imaging, department routing, and appointment-direction questions.

Common prep needs Order + ID + insurance

Bring a provider order, photo ID, insurance card, and any authorization or prep instructions.

Billing check Ask before scheduled tests

Lab and imaging charges may involve facility, professional, interpretation, or outside-provider billing.

Confirm the exact test. Ask whether you need lab work, X-ray, mammogram, CT, MRI, ultrasound, cardiac testing, or another diagnostic service.
Check whether an order is required. Many outpatient tests require a provider order and may require insurance authorization.
Ask about preparation. Some tests require fasting, medication adjustments, contrast screening, hydration, specimen collection, or a driver.
Ask where to park and enter. Confirm the best entrance and department location before arrival, especially if mobility is limited.
Ask when results will be available. Results may appear in the portal or be sent to the ordering provider. Ask how urgent results are handled.

Visitor hours, emergency department visitors, and hospital rules

Emanate’s visitor policy applies across its hospitals and may change with public health, safety, patient condition, and unit-specific rules.

Weekday visiting hours
Monday through Friday: 5:30 a.m. to 8 p.m., according to Emanate’s visitor guidelines.
Weekend visiting hours
Saturday and Sunday: 6:30 a.m. to 8 p.m., according to Emanate’s visitor guidelines.
Age rule
Visitors must generally be 16 years or older, with exceptions for end-of-life situations, pediatrics, and patients with disabilities who require a caregiver.
Inpatient visitors
Admitted inpatients may have 2 visitors at a time, subject to current policy and unit restrictions.
Emergency department
Emergency department patients may have 2 visitors at a time, subject to current rules.
Critical care
Adult critical care units allow visitors 24 hours a day, with only 1 visitor allowed between 7–8 a.m. and 7–8 p.m.
Visitor rule caution: Final visitor access may depend on patient preference, infection-control rules, isolation status, unit policy, safety concerns, pediatric rules, disability caregiver needs, and current Los Angeles County health guidance.

Patient portal: results, discharge instructions, appointments, and medications

Emanate Health’s Patient Health Portal helps patients manage parts of their health information online.

Portal task What Emanate says the portal can help with Practical tip
View health information Health conditions, results of your visit, health maintenance tips, and visit histories. Check the visit date and hospital/location if you do not see the expected result.
Review discharge instructions Discharge instructions and forms received during care. Call your provider or return to emergency care if discharge symptoms worsen or instructions are unclear.
Update personal data Personal data updates through the portal. Keep phone, email, address, emergency contact, and pharmacy information current.
Manage medications Medication management tools. For urgent medication reactions or severe side effects, call your clinician, pharmacist, poison control, 911, or the ER depending on severity.
Preregister or adjust appointments Preregistration or appointment adjustment tools. Appointment changes may not apply to every hospital department or emergency service.
Get help Emanate lists Health Information Management at 626.814.2440 for assistance. Have your medical record number or last 4 digits of Social Security number available if requested.
Portal safety: Do not use portal messaging for chest pain, stroke signs, severe breathing trouble, suicidal thoughts, severe allergic reaction, or any emergency. Call 911 or seek emergency care.

Medical records, release authorization, Sharecare requests, and privacy

Emanate Health uses a medical records request process for patients, legal representatives, and third-party requesters.

Choose the right requester type. Use the patient request route if you are the patient, parent/legal guardian, or legal health care representative. Use the third-party route if you are another requester.
Select Inter-Community Hospital. Make sure the request identifies Emanate Health Inter-Community Hospital and the correct date range.
Be specific. Request discharge summary, emergency record, lab report, imaging report, operative report, medication record, billing record, or full chart only when needed.
Sign the authorization. Only the patient, parent/legal guardian, or legal health care representative can sign for patient release when applicable.
Track the request. Emanate says requesters can track status, download requests, and find invoice amounts and request/invoice ID information through the Sharecare process.
Record need Best route What to include
Emergency room record Medical records request ER visit date, symptoms, physician if known, and whether you need discharge papers, labs, imaging, or full ER record.
Lab or imaging report Portal first, then medical records if needed Test date, ordering provider, test type, and whether report or actual images are needed.
Full hospital chart Written authorization Facility, admission/discharge dates, recipient, delivery method, and signed release.
Records for another doctor Patient authorization or provider-to-provider release route Receiving provider name, fax or secure delivery method, and exact records requested.
Billing records Billing or medical records depending on document Statement, account number, date of service, itemized bill request, and insurance EOB if available.
Privacy note: Emanate’s privacy practices explain patient rights to see or receive copies of medical records and other health information. Special protections may apply to substance-use disorder records, behavioral health records, and other sensitive information.

Billing, financial assistance, charity care, discount payment, and complaint options

Emanate Health and California HCAI both publish billing-related resources. Use them before assuming you cannot get help.

Patient Financial Services 626.732.3100

Emanate lists this number for financial assistance policy questions and application help.

Financial services hours Mon–Fri 8 am–4 pm

Call during listed hours for application support and billing-help routing.

Financial office address 2244 E. Route 66

Glendora, CA 91740, as listed on Emanate’s financial resources page.

State bill complaint HCAI

California’s Hospital Bill Complaint Program may help when charity care, discount payment, or debt collection rules are not followed.

Billing question Best action Why it helps
Can I get help paying my hospital bill? Contact Patient Financial Services at 626.732.3100. Emanate says its financial assistance program helps low-income, uninsured, or underinsured patients with medically necessary care.
Was my financial assistance wrongly denied? Review HCAI’s Hospital Bill Complaint Program. HCAI reviews complaints about hospital discount payment, charity care, and debt-collection requirements.
Is the amount a final quote? Ask for written estimates and compare with your final bill and EOB. Emanate warns actual charges can vary based on condition, complications, final diagnosis, and treatment ordered.
Can I get Medi-Cal renewal help? Call 626.732.8793. Emanate lists resource center support for Medi-Cal renewal assistance.
What should I ask before scheduled care? Call your insurer and ask about network status, deductible, copay, coinsurance, facility charges, and authorization. Hospital bills can include facility, professional, lab, imaging, anesthesia, or outside-provider charges.
Billing call script: “I’m calling about an Emanate Health Inter-Community Hospital bill. My date of service is ____. My account number is ____. Please explain insurance posting, itemized charges, financial assistance, discount payment, payment-plan options, and whether any documents are still needed.”

Language access, disability support, nondiscrimination, and patient safety

Ask for language or accessibility help early, especially for consent forms, discharge instructions, medication changes, billing, and complex diagnoses.

Need What to request Why it matters
Interpreter services Ask for a qualified medical interpreter. Medical instructions, diagnosis, surgery consent, medication changes, and discharge planning should be understood clearly.
Spanish language help Ask whether an on-site Spanish interpreter or translated form is available. Emanate states it has on-site Spanish interpreters during regular weekday work hours at Queen of the Valley and Inter-Community Hospital.
Traditional Chinese documents Ask for translated standard forms where available. Emanate says standard documents and forms in English are translated into Spanish and Traditional Chinese.
Disability caregiver exception Ask about caregiver presence when a patient requires assistance. Visitor guidelines include exceptions for patients who are disabled and require a caregiver.
Hearing, vision, mobility, or communication support Ask the front desk, nurse, or department before or during arrival. Accessibility needs should be addressed before consent, instructions, transfer, discharge, or billing discussions.
Do not use children as interpreters for serious care discussions. Ask for a qualified medical interpreter when discussing diagnosis, consent, surgery, discharge, medications, billing rights, or end-of-life decisions.

Location, map, parking, and arrival tips

The hospital is on West San Bernardino Road in Covina. Use the map below for quick navigation and call the hospital if you need department-specific arrival instructions.

Emanate Health Inter-Community Hospital

210 W. San Bernardino Road
Covina, CA 91723
Main phone: 626.331.7331

Use for main hospital, emergency room, outpatient lab, imaging, heart care, and visitor arrival planning.

Arrival checklist

  • Emergency: Go directly to the emergency room or call 911 if symptoms are life-threatening.
  • Lab: Bring your provider order, ID, insurance card, fasting instructions, and specimen instructions if any.
  • Imaging: Bring your order, authorization, prior images if requested, and check whether a driver is required.
  • Visit: Confirm current visitor rules before arrival, especially for ICU, ER, behavioral health, procedure areas, pediatric patients, or COVID-related restrictions.
  • Records: Use the official records request process rather than asking clinical staff for a full chart at the bedside.

Nearby Emanate Health locations and related hospital guides

Emanate Health operates several hospitals and outpatient locations across the San Gabriel Valley. Use the correct campus before traveling.

Emanate Health Queen of the Valley Hospital

Useful for patients comparing Emanate emergency care, maternity, pediatrics, imaging, surgery, women’s health, and West Covina services.

Emanate Health Foothill Presbyterian Hospital

Helpful for Glendora-area emergency, imaging, lab, surgery, women’s health, and outpatient hospital services.

California Hospital Guide

Use for broader California hospital records, billing help, patient rights, emergency planning, and visitor questions.

Hospital Medical Records Request

Use when you need a step-by-step guide for requesting hospital records, imaging reports, billing records, or discharge summaries.

Official source checklist for this Inter-Community Hospital guide

Use these official sources for final verification because phone routing, visitor rules, financial policies, medical-record procedures, and service availability can change.

Official source What it verifies When to use it
Emanate Health Inter-Community Hospital Address, phone number, service list, outpatient lab hours, emergency room status, provider routing, and visitor-guideline reminder. Use first for hospital location and service questions.
Emergency Room Services Emanate Health emergency department information and Inter-Community Hospital ER routing. Use for non-life-threatening ER planning. Call 911 for severe symptoms.
Hospital Visitation Guidelines Visiting hours, age rules, inpatient visitor limits, emergency department visitor limits, procedure visitor rules, ICU visitor rules, and safety restrictions. Use before visiting a patient.
Patient Health Portal Portal enrollment, access to health information, visit results, discharge instructions, medication management, appointment tools, and HIM help number. Use for portal access and non-emergency records viewing.
Medical Records Patient, legal guardian, legal representative, and third-party medical-record request routing through Sharecare Health Data Services. Use for official chart, report, image, billing-record, or release requests.
Financial Resources and Assistance Financial assistance program, Patient Financial Services phone, hours, address, Medi-Cal renewal assistance, applications, and policy summaries. Use before paying a bill you cannot afford or when help may be available.
Help Paying Your Bill Financial-assistance eligibility framework and Hospital Bill Complaint Program reference. Use if you need charity care, discount payment, or complaint-route information.
California HCAI Facility Profile State facility profile, address, facility type, emergency room service level, licensed beds, open status, and state-reported facility data. Use for state facility facts and regulatory profile checks.
HCAI Hospital Billing Policies Charity care, discount payment, debt collection policy entries, applications, effective dates, and California bill-complaint routing. Use for billing-policy verification and state complaint context.
Notice of Non-Discrimination Language assistance, interpreter access, translated forms, nondiscrimination rights, and OCR complaint reference. Use if you need language help, disability access support, or civil-rights information.
Independent guide notice: This website is not Emanate Health, Inter-Community Hospital, California HCAI, Los Angeles County, an insurer, or a medical provider. Always use official hospital, physician, insurer, billing, records, and emergency sources for final decisions.

Emanate Health Inter-Community Hospital FAQs

These questions focus on address, phone, emergency room, lab hours, visitor rules, services, patient portal, medical records, billing help, and parking.

1. What is the address of Emanate Health Inter-Community Hospital?
Emanate Health Inter-Community Hospital is located at 210 W. San Bernardino Road, Covina, CA 91723.
2. What is the phone number for Emanate Health Inter-Community Hospital?
The main phone number is 626.331.7331. Use this number for hospital routing, department questions, patient stay questions, and general information.
3. Is the emergency room at Inter-Community Hospital open 24 hours?
Yes. Emanate Health lists the emergency room at Inter-Community Hospital as open 24 hours. For life-threatening symptoms, call 911.
4. What are the outpatient lab hours at Inter-Community Hospital?
The official location listing states outpatient lab hours are 7 a.m. to 8 p.m. Call ahead to confirm holiday hours, fasting requirements, and whether a provider order is needed.
5. What services are listed at Emanate Health Inter-Community Hospital?
The official listing includes behavioral health, cardiology, emergency room, gastroenterology, heart care, imaging, laboratory, mammograms, occupational therapy, orthopedics, palliative care, pulmonary rehabilitation, rehabilitation, and wound care.
6. What are the visiting hours at Inter-Community Hospital?
Emanate Health’s visitor guidelines list visiting hours as Monday through Friday from 5:30 a.m. to 8 p.m. and Saturday and Sunday from 6:30 a.m. to 8 p.m., subject to current restrictions and unit rules.
7. How many visitors can a patient have?
Emanate’s visitor guidelines state admitted inpatients may have 2 visitors at a time and emergency department patients may have 2 visitors at a time, subject to current safety policies and exceptions.
8. How do I access the Emanate Health Patient Portal?
Use the Emanate Health Patient Health Portal to access available health information, visit results, discharge instructions, personal data, medications, and appointment tools. If assistance is needed, Emanate lists Health Information Management at 626.814.2440.
9. How do I request medical records from Inter-Community Hospital?
Use Emanate Health’s medical records request process. Patients, parents or legal guardians, and legal health care representatives use the patient record request route, while other requesters use the third-party request route. Emanate uses Sharecare Health Data Services for record fulfillment.
10. Who do I call for help paying an Inter-Community Hospital bill?
Call Emanate Health Patient Financial Services at 626.732.3100. The financial assistance page lists support Monday through Friday from 8:00 a.m. to 4:00 p.m. for policy questions and application help.