Dignity Health – Mercy Hospital: Contact & Patient Info

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Hospital Guide · Bakersfield CA · Dignity Health Mercy Downtown

Dignity Health Mercy Hospital Downtown contact, ER, patient portal, records, billing, visitor info, and map

Dignity Health – Mercy Hospital Downtown is located at 2215 Truxtun Ave, Bakersfield, CA 93301. The main hospital phone number is 661-632-5000.

Use this patient-focused guide to call the right department, find the 24-hour emergency room, request medical records, use the patient portal, understand billing contacts, prepare for visitors, check key services, and get directions before going to the hospital.

Call Main Hospital Official Hospital Page Patient Portal Map & Parking
Medical emergency? Call 911 for life-threatening symptoms such as chest pain, stroke symptoms, severe breathing trouble, major trauma, severe bleeding, overdose, or loss of consciousness. Mercy Hospital Downtown has an emergency room listed as open 24 hours, but emergency decisions should be based on your condition and emergency guidance.
Hospital name Mercy Hospital Downtown

Dignity Health / CommonSpirit hospital in downtown Bakersfield.

Address 2215 Truxtun Ave

Bakersfield, CA 93301.

Main phone 661-632-5000

Use for general hospital routing and department connection.

Emergency room Open 24 hours

Use the ER for urgent or life-threatening symptoms.

Medical records 661-663-6176

Mercy Hospitals – Bakersfield Health Information Management questions.

Billing help 661-632-7116

Mercy Hospital Downtown billing, payment assistance, and arrangements.

Dignity Health Mercy Hospital Downtown overview

Mercy Hospital Downtown is a Bakersfield hospital serving patients from downtown Bakersfield, central Bakersfield, and Kern County.

Official location
2215 Truxtun Ave, Bakersfield, CA 93301.
Main hospital phone
Hospital size
The official CommonSpirit location page describes Mercy Hospital Downtown as a 144-bed hospital.
Community role
The hospital traces its Bakersfield service history to the Sisters of Mercy and has served Bakersfield and Kern County for more than 100 years.
Best first step
Call the main hospital line for department routing unless you already know you need ER, billing, medical records, or portal support.
Downtown vs Southwest: Dignity Health has Mercy Hospital Downtown and Mercy Hospital Southwest in Bakersfield. Confirm the address before driving, requesting records, or asking for a patient room.

Contact directory: phone numbers and when to use each one

Use the right contact route so you do not wait on the wrong line for records, billing, portal login help, or emergency care.

Need Contact Use this for
Main hospital 661-632-5000 Hospital operator, department routing, patient-room routing, general questions, and location confirmation.
Emergency care 911 for life-threatening emergencies; hospital ER at 2215 Truxtun Ave Severe or dangerous symptoms that should not wait for an appointment.
Medical records 661-663-6176 Health Information Management questions for Mercy Hospitals – Bakersfield records.
Billing 661-632-7116 Hospital bill questions, payment help, arrangements, and Mercy Hospitals – Bakersfield billing support.
Patient portal technical support 844-274-8497 Expired portal invitation, login help, and My Portal technical access issues.
Business office in person 420 34th Street, Bakersfield, CA 93301 In-person Mercy and Memorial hospital business office payments during posted business-office hours.
Official location page CommonSpirit location page Official address, directions, hospital details, services, resources, billing links, portal links, and nearby services.
Privacy reminder: Do not send private medical details through general contact forms or unsecured messages. For health questions, use your doctor, care team, hospital department, or secure patient portal.

Emergency room at Mercy Hospital Downtown

The official location page lists the Emergency Room at Mercy Hospital Downtown as open 24 hours, seven days a week.

Use the ER for dangerous symptoms

Go to an emergency department or call 911 for symptoms such as chest pain, stroke warning signs, severe trouble breathing, severe bleeding, serious injury, poisoning, seizures, or sudden weakness.

ER address

Dignity Health – Mercy Hospital Downtown
2215 Truxtun Ave
Bakersfield, CA 93301

ER hours

The ER listing on the official location page shows emergency room hours as open 24 hours for Sunday through Saturday.

Bring if possible

Bring ID, insurance card, medication list, allergies, recent discharge papers, and a phone charger. Do not delay emergency care to gather paperwork.

Stroke and heart symptoms need immediate action: For sudden face drooping, arm weakness, speech trouble, chest pressure, severe shortness of breath, or loss of consciousness, call 911 right away.

Services listed for Mercy Hospital Downtown

The official location page lists several hospital services and specialty areas. Availability, referral requirements, and physician coverage can vary, so confirm before scheduling.

Service area What it helps with Patient tip
24-hour emergency care Urgent and life-threatening illness or injury. Use the ER for dangerous symptoms. For routine care, contact your primary care provider first.
Cancer care Evaluation, treatment planning, and cancer-related support services listed by the hospital network. Ask whether the service is provided at Mercy Downtown, another Dignity Health Bakersfield site, or through a referred specialist.
General surgery Surgical evaluation and hospital-based surgical care. Confirm pre-op instructions, arrival time, fasting rules, insurance authorization, and who will drive you home.
Neurological care Care related to brain, spine, stroke, TIA, and neurological conditions. Bring imaging reports, medication list, prior neurology notes, and hospital discharge summaries.
Orthopedics Bone, joint, injury, and musculoskeletal care. Ask whether your visit is for ER care, inpatient care, surgery, imaging, or outpatient specialist follow-up.
Robot-assisted surgery Minimally invasive surgical options when clinically appropriate. Ask your surgeon about benefits, risks, alternatives, recovery expectations, and facility location.
Stroke care Emergency stroke response and stroke-related follow-up resources. Stroke symptoms are time-sensitive. Call 911 instead of driving yourself.
Women’s health Hospital and specialty services related to women’s health needs. Confirm department location, visitor rules, pre-registration steps, and any physician referral requirements.
Before scheduling: Ask whether your service is at Mercy Hospital Downtown, Mercy Hospital Southwest, Bakersfield Memorial Hospital, a Dignity Health Medical Group office, or an outpatient center. The correct location matters for parking, records, bills, and insurance.

Patient portal: My Portal by Dignity Health

Mercy Hospital Downtown is listed among the Central California locations that use My Portal by Dignity Health.

Look for your portal invitation. During a visit or after scheduling, patients may receive an email invitation from Dignity Health using the commonspirit.org email domain.
Create or sign in to your account. Follow the invitation instructions or use the official My Portal login link for Central California patients.
Use the portal for common tasks. Portal features can include online bill pay, visit summaries, test results, provider search, appointment tools, secure messages, and viewing part of your medical record.
Ask for help if the invitation expired. Portal invitations can expire. Technical support is listed at 844-274-8497.
Contact HIM for record questions. The portal does not replace formal medical-record requests when you need a complete chart, billing records, or records sent to another provider.
Portal support: If you did not receive a portal invitation after your visit, ask hospital staff or call portal technical support at 844-274-8497.

Medical records for Mercy Hospital Downtown

Use Health Information Management when you need a complete medical record, billing record, or records sent to another person or provider.

Record need Best action Important detail
Copy for yourself Download and complete the Patient Access Request Form from the official medical-records page. Use the Mercy Hospitals – Bakersfield section for the correct form and instructions.
Send records to someone else Complete the Authorization to Disclose Form. Use this when records must go to another physician, specialist, attorney, insurer, caregiver, or facility.
Mail request Mail completed Mercy Hospitals – Bakersfield records requests to Mercy Hospital Southwest Operations Center, 551 Shanley Court, Bakersfield, CA 93311. This address is listed for Mercy Hospitals – Bakersfield medical-records requests.
Fax request Fax records requests to 661-327-9744. Use the official form and confirm legibility before sending.
Questions Call 661-663-6176. Ask about status, required ID, signatures, record type, delivery method, and turnaround time.
Partial record online Use My Portal by Dignity Health. Portal access can show a portion of your records, but it may not include the complete official chart.
Records tip: Be specific. Ask for “complete hospital record,” “discharge summary,” “operative report,” “imaging report,” “billing records,” “itemized statement,” or “records from dates ____ to ____” instead of simply asking for “everything.”

Billing, insurance, financial assistance, and price questions

Mercy Hospital Downtown billing is handled through Dignity Health Central California billing resources.

Billing phone
661-632-7116 for Mercy Hospital Downtown billing support.
Online payments
The official billing page links patients to secure online hospital bill payment.
In-person business office
Dignity Health Business Office for Mercy and Memorial Hospitals, 420 34th Street, Bakersfield, CA 93301.
Payment assistance
Call billing to ask about payment arrangements, financial counseling, and financial assistance options.
Price transparency
Use official Dignity Health price-transparency and cost-estimator resources for cost questions before scheduled care when possible.

Before scheduled care

Ask for an estimate, confirm insurance network status, check prior authorization, and ask whether hospital, physician, imaging, anesthesia, pathology, and lab bills may arrive separately.

After receiving a bill

Compare your statement with your insurance Explanation of Benefits, ask for an itemized bill if needed, and call 661-632-7116 before the account becomes overdue.

Insurance caution: A hospital may be in-network while a specific physician group, specialist, ambulance, anesthesiology group, or outside lab may bill separately. Confirm with your plan and provider when possible.

Visitor information and patient support

Visitor rules can change for infection control, patient condition, department type, space, safety, or hospital operations.

Visitor topic Current practical guidance Before you go
Photo ID Visitors may need legal photo identification to enter. Bring a driver’s license or another valid photo ID.
Age rules Visitor-age rules can vary by department, especially NICU, labor and delivery, pediatric, or emergency areas. Call ahead if bringing minors or visiting a specialty unit.
Illness symptoms Do not visit if you have fever, cough, sore throat, runny nose, rash, diarrhea, flu-like symptoms, or recent exposure concerns. Postpone non-urgent visits if you are sick.
Emergency department visitors ER visitor rules may differ from inpatient floors because patient condition and department flow can change quickly. Ask ER staff how many visitors are allowed for the patient and whether the rule changes for adult or pediatric patients.
Deliveries and belongings Food deliveries, patient belongings, and drop-offs may have restrictions. Ask the unit before bringing valuables, food, flowers, chargers, or personal items.
Quiet and safety Visitors should go directly to the patient-care unit and follow staff directions. Wash or sanitize hands before and after visiting.
Best visitor step: Call 661-632-5000 and ask for the patient’s unit before driving to the hospital, especially for ICU, labor and delivery, emergency, isolation, or end-of-life visits.

How to prepare for a visit to Mercy Hospital Downtown

Use this checklist for ER visits, scheduled procedures, inpatient visits, record requests, and billing questions.

Confirm the location. Mercy Hospital Downtown is at 2215 Truxtun Ave. Do not confuse it with Mercy Hospital Southwest, Bakersfield Memorial Hospital, or an outpatient clinic.
Bring identification and insurance information. Bring photo ID, insurance card, Medicare or Medi-Cal card if applicable, prescription list, allergies, and emergency contact.
For scheduled care, follow pre-arrival instructions. Follow fasting rules, medication instructions, arrival time, lab instructions, and ride-home requirements.
For emergency care, do not delay. Call 911 for life-threatening symptoms. Bring paperwork only if it does not delay treatment.
Use the portal after your visit. Check My Portal for summaries, results, appointments, billing links, and portions of your medical record.
Use HIM for formal records. Use the official request forms and call 661-663-6176 for complete record or billing-record requests.

Quality, accreditation, and patient concerns

Mercy Hospital Downtown is included in Dignity Health’s Bakersfield hospitals that are described as fully accredited by The Joint Commission.

Accreditation

Dignity Health’s Bakersfield hospitals, including Mercy Hospital Downtown, are listed as fully accredited by The Joint Commission and awarded its Gold Seal of Approval.

Patient concerns

If you have a concern about care or safety, contact the hospital’s quality or patient-relations pathway first so the hospital can review and respond.

Escalation option

The official accreditation page provides The Joint Commission’s Office of Quality Monitoring contact information for unresolved patient-safety or quality concerns.

What to document

Keep dates, times, names, department, room number, medical-record number if available, and a clear summary of the concern.

Patient-safety note: For urgent bedside safety concerns, speak with the nurse, charge nurse, physician, house supervisor, or patient-relations pathway immediately instead of waiting until discharge.

Map, directions, and parking planning

Use the map to plan the drive to downtown Bakersfield and confirm which Dignity Health Bakersfield location you need.

Dignity Health – Mercy Hospital Downtown

2215 Truxtun Ave
Bakersfield, CA 93301
Main: 661-632-5000
Billing: 661-632-7116
Medical Records: 661-663-6176

Plan extra time for downtown traffic, hospital check-in, security, parking, and wayfinding to the correct department.

Dignity Health Business Office

420 34th Street
Bakersfield, CA 93301
Billing help: 661-632-7116

Use this location for in-person Mercy and Memorial hospital business-office payment needs when official hours allow.
Location warning: If you are going for a test, surgery, follow-up, or specialist appointment, confirm whether your destination is the hospital, an outpatient building, a physician office, or another Dignity Health Bakersfield campus.

Official source checklist for this Mercy Hospital Downtown guide

Use these official pages for final confirmation because hours, visitor rules, billing details, records forms, and service locations can change.

Official source What it verifies When to use it
CommonSpirit Mercy Hospital Downtown location page Address, main phone, hospital description, ER listing, services, resources, billing links, portal links, and directions. Use first for current location and service details.
Dignity Health Central California patient portal My Portal features, Mercy Hospital Downtown availability, portal invitation instructions, proxy access, and technical support number. Use for portal login, invitation, and online record-summary access.
Dignity Health Central California medical records Mercy Hospitals – Bakersfield records forms, mailing address, fax number, and medical-records phone number. Use for complete record and billing-record requests.
Dignity Health Central California billing Online bill pay, Mercy Hospital Downtown billing phone, business office address, financial assistance, No Surprises Act, and price transparency links. Use for bills, payment arrangements, and cost questions.
Dignity Health Central California contact page Portal support phone, billing numbers, medical-records contacts, and non-emergency contact guidance. Use when you need the correct department phone number.
Bakersfield Mercy and Memorial visitor guidelines Visitor ID, age, illness, hand hygiene, food delivery, belongings, ER visitor, and department-specific visitor guidance. Use before visiting a patient, especially in ER, NICU, labor and delivery, isolation, or procedure areas.
Dignity Health Bakersfield hospital accreditation Joint Commission accreditation for Dignity Health’s Bakersfield hospitals, including Mercy Hospital Downtown. Use for quality, accreditation, and complaint-escalation context.
Stroke Center at Mercy Hospital Downtown Stroke Center address, phone, and 24-hour hours listing. Use for stroke-center location confirmation and directions.
Independent guide notice: This website does not schedule care, provide medical advice, update Dignity Health records, set visitor rules, process bills, or release protected health information. Always confirm urgent, private, financial, and time-sensitive questions directly with Dignity Health, your care team, your insurer, or emergency services.

Dignity Health Mercy Hospital Downtown FAQs

Common questions about location, phone numbers, ER access, records, billing, portal, visitors, services, and parking.

1. What is the address for Dignity Health Mercy Hospital Downtown?
Dignity Health – Mercy Hospital Downtown is located at 2215 Truxtun Ave, Bakersfield, CA 93301.
2. What is the main phone number for Mercy Hospital Downtown?
The main hospital phone number is 661-632-5000. Use it for general hospital routing and department connection.
3. Is the Mercy Hospital Downtown emergency room open 24 hours?
Yes. The official location page lists the Emergency Room at Mercy Hospital Downtown as open 24 hours, seven days a week.
4. How do I request medical records from Mercy Hospital Downtown?
Use the Dignity Health Central California medical-records page and the Mercy Hospitals – Bakersfield section. Complete the correct form, mail or fax it as instructed, and call 661-663-6176 with questions.
5. What patient portal does Mercy Hospital Downtown use?
Mercy Hospital Downtown is listed for My Portal by Dignity Health. Patients may receive an email invitation after scheduling or during a visit and can use the portal for visit summaries, test results, appointments, bill pay, secure messages, and portions of the medical record.
6. Who do I call for Mercy Hospital Downtown billing questions?
For Mercy Hospital Downtown billing help, payment assistance, or arrangements, call 661-632-7116.
7. What services are listed for Mercy Hospital Downtown?
The official location page lists services including 24-hour emergency care, cancer care, general surgery, neurological care, orthopedics, robot-assisted surgery, stroke care, and women’s health.
8. Are visitors allowed at Mercy Hospital Downtown?
Visitors may be allowed, but rules can change by department, patient condition, infection-control needs, and hospital operations. Bring photo ID, do not visit while sick, and call the unit before going if the visit is important.
9. Is Mercy Hospital Downtown the same as Mercy Hospital Southwest?
No. Mercy Hospital Downtown is at 2215 Truxtun Ave in Bakersfield. Mercy Hospital Southwest is a separate Dignity Health hospital in Bakersfield. Confirm the location before driving, requesting records, or paying a bill.
10. Where is the Dignity Health business office for Mercy hospital bills?
The official billing page lists the Dignity Health Business Office for Mercy and Memorial Hospitals at 420 34th Street, Bakersfield, CA 93301. Call 661-632-7116 for billing help before visiting.