Denver Children’s Hospital: Pediatric Care & Info

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Pediatric Hospital Guide · Denver Metro · Children’s Colorado

Denver Children’s Hospital pediatric care, ER, appointments, MyChart, medical records, billing, parking, visitors, pharmacy, and directions

Denver Children’s Hospital usually refers to Children’s Hospital Colorado Anschutz Medical Campus, the major pediatric hospital serving the Denver metro area from Aurora, Colorado.

The main campus is at 13123 East 16th Avenue, Aurora, CO 80045. For general routing, call 720-777-1234. For life-threatening emergencies, call 911 or go to the closest emergency department.

Call Main Line: 720-777-1234 Anschutz Campus ER & Urgent Care Medical Records
Child emergency? Call 911 for severe trouble breathing, blue lips, seizure, major trauma, poisoning, severe allergic reaction, uncontrolled bleeding, chest pain, suicidal crisis, or a child who is difficult to wake. Children’s Colorado lists Emergency Care at Anschutz as open 24/7, but this guide is not medical advice and should not delay emergency care.
Official hospital Children’s Colorado

Use Children’s Hospital Colorado Anschutz Medical Campus for Denver metro pediatric hospital care.

Main address 13123 E. 16th Ave

The Anschutz Medical Campus is in Aurora, CO 80045, east of Denver.

Main phone 720-777-1234

Use for hospital routing, appointment direction, patient-room transfers, and general contact.

Emergency care 24/7

Anschutz Emergency Care is listed as open Monday through Sunday, 24/7.

Medical records MyChart / form

Authorized parents and guardians can request records through MyChart or a records request form.

Billing help 720-777-6422

Use Patient Financial Services for hospital bill questions, payments, and payment arrangements.

About Denver Children’s Hospital / Children’s Hospital Colorado

Families searching “Denver Children’s Hospital” are usually looking for Children’s Hospital Colorado’s Anschutz Medical Campus in Aurora, the main pediatric hospital for the Denver metro region.

Children’s Colorado Anschutz Medical Campus is used for pediatric emergency care, specialty clinics, inpatient care, surgery, imaging, lab services, mental health-related care, outpatient pharmacy, financial counseling, medical records, and family support resources.

Use this hospital for

  • Pediatric emergency care and hospital-level evaluation
  • Specialty pediatric appointments and follow-up
  • Inpatient, surgery, imaging, lab, and pharmacy services
  • MyChart access, medical records, and test results
  • Billing, insurance, financial assistance, and cost estimates
  • Family amenities, visitor support, parking, and campus navigation

Do not use this guide for

  • Medical diagnosis or treatment decisions
  • Replacing discharge instructions from your child’s care team
  • Real-time ER wait times
  • Insurance coverage guarantees
  • Private medical-record access without authorization
  • Emergency triage when 911 is needed
Quick routing: For hospital routing, call 720-777-1234. For nurse advice, Children’s Colorado lists ParentSmart Healthline at 720-777-0123. For medical emergencies, call 911.

Denver Children’s Hospital contact directory

Use the correct number depending on whether you need hospital routing, nurse advice, billing, cost estimates, financial assistance, records, pharmacy, parking, or patient-room contact.

Need Phone / contact Use this for
Main hospital line 720-777-1234 Hospital routing, patient-room transfer, appointment direction, and general campus contact.
ParentSmart Healthline 720-777-0123 Pediatric nurse advice line listed by Children’s Colorado. For emergencies, call 911.
Medical records / MyChart help 720-777-6939 Questions about MyChart medical-record requests and MyChart access.
Patient Financial Services 720-777-6422; PFS@childrenscolorado.org Hospital bills, payment arrangements, MyChart activation code, account questions, and billing support.
Financial counseling 720-777-7001 Financial assistance, charity care, Medicaid/public assistance questions, and help applying for aid.
Cost estimates 720-777-0720 Patient cost estimate questions for scheduled services.
Insurance authorization 720-777-9783 Questions about authorization for an upcoming visit.
Outpatient Pharmacy 720-777-8550 Prescriptions for outpatients and families being discharged from the Anschutz hospital.
Parking and access control 720-777-9PRK (9775) RV parking and longer-term parking questions for qualifying inpatient families.
Gift shop 720-777-6316 Gift shop orders, room delivery questions, and patient gifts that follow unit restrictions.
Call routing tip: If you are unsure where to start, call 720-777-1234. If your child may be seriously ill or injured, call 911 instead of waiting for a non-emergency department.

Emergency care, urgent care, and ParentSmart nurse advice

Choose the right care setting based on severity, safety of transport, and whether the condition needs hospital-level emergency care.

Use emergency care for

  • Trouble breathing, blue lips, or severe allergic reaction
  • Seizure, unconsciousness, major head injury, or serious trauma
  • Poisoning, overdose, unsafe ingestion, or severe dehydration
  • Severe pain, severe burns, uncontrolled bleeding, or broken bone concern
  • Suicidal thoughts, self-harm crisis, or immediate danger

Use urgent care for

  • Non-life-threatening illness when the pediatrician is unavailable
  • Minor injuries, fever questions, sore throat, ear pain, mild asthma flare, or vomiting concerns
  • Symptoms that should be seen soon but do not require 911 transport
  • Follow-up when directed by a Children’s Colorado clinician
Anschutz Emergency Care
Listed as open Monday through Sunday, 24/7.
Emergency address
Children’s Hospital Colorado Anschutz Medical Campus, 13123 East 16th Avenue, Aurora, CO 80045.
Emergency parking
Emergency Department parking is in clearly identified lots west of the Emergency Department entrance.
Security screening
The Anschutz page states patients, caregivers, and visitors are screened at the Emergency Department and main entrance.
Nurse advice
ParentSmart Healthline is listed at 720-777-0123. For life-threatening emergencies, use 911.
Do not self-triage online: If your child might need immediate emergency care, call 911 or go to the closest emergency department. Online guides, nurse lines, and appointment portals are not substitutes for emergency response.

How to schedule or prepare for a Children’s Colorado appointment

Appointments may be scheduled through a department, referral route, MyChart, or the main hospital number, depending on the specialty and whether the child is a new or existing patient.

Start with the appointment source. Use the number or link on the specialty department page, call the main line at 720-777-1234, or use MyChart when the option is available.
Confirm the exact location. Children’s Colorado has multiple Denver metro locations. Confirm Anschutz, Uptown, North Campus, South Campus, or another site before traveling.
Check referral and authorization needs. Some insurance plans require a referral or prior authorization before specialty care.
Prepare records. Bring or send prior clinic notes, imaging reports, lab results, medication lists, vaccine records, school forms, and discharge summaries.
Ask about visit preparation. Confirm fasting, medication timing, arrival time, parking, check-in, lab orders, imaging, and whether siblings should come.
Use MyChart after the visit. Check visit summaries, test results, messages, prescription renewals, billing, and follow-up instructions in MyChart when available.
Appointment script: “My child needs a pediatric appointment for ____. The referral is from ____. Insurance is ____. Which location, floor, arrival time, records, referral, authorization, and preparation steps are required?”

Pediatric services and family support at Children’s Hospital Colorado

The Anschutz campus supports hospital-level pediatric care, outpatient appointments, emergency care, labs, x-rays, pharmacy, and family amenities.

Care or support area What families may need Best next step
Emergency care 24/7 hospital emergency care for serious illness or injury. Call 911 for life-threatening symptoms; otherwise follow Children’s Colorado ER arrival guidance.
Outpatient care Specialty visits, follow-ups, clinic visits, and scheduled evaluations. Confirm appointment location, referral, insurance, and department-specific instructions.
Outpatient lab Lab work connected to a child’s care plan. Call 720-777-0001 to schedule lab services when required.
Outpatient x-ray Referral-required imaging and radiology-related scheduling. Use 720-777-1234 to schedule other radiology services when directed.
Outpatient pharmacy Prescriptions for outpatients and families being discharged from the hospital. Call the Outpatient Pharmacy at 720-777-8550 with pharmacy questions.
Family Health Library Trusted health information, parenting resources, developmental information, and medical reading materials. Use the Family Health Library or ask the care team for recommended resources.
Spiritual care Faith, clergy, religious-leader, or spiritual support visit coordination. For Denver metro locations, contact Spiritual Care at 720-777-6325 or SpiritualCare@childrenscolorado.org.
Concierge Campus navigation and family assistance during a hospital stay. Use the concierge desk or call 720-777-8029 during listed concierge hours.

MyChart for Children’s Hospital Colorado patients and families

MyChart is the main online portal for many appointment, messaging, result, medication, record, and billing tasks.

MyChart can help with

  • Requesting medical appointments
  • Viewing past and upcoming appointment details
  • Viewing health summaries
  • Seeing test results and doctor comments
  • Requesting prescription renewals
  • Viewing growth charts and visit summaries
  • Sending secure messages to the care team
  • Viewing and paying bills

Parent and teen access

Children’s Colorado states that parents have full MyChart access for children under 14. For ages 14–18, parents have limited access due to teen confidentiality, while teen patients can request their own full-access MyChart account. Patients 18 or older may have their own account.

Activation code
Use a billing statement activation code or contact Patient Financial Services at 720-777-6422 to have a code generated.
Medical records
MyChart record requests take three business days from receipt to process according to the medical records page.
MyChart questions
Call 720-777-6939 for MyChart-related medical-record request questions.
Text notifications
Children’s Colorado says families can opt in through MyChart communication preferences or text START to 20193.

How to request medical records from Children’s Hospital Colorado

Authorized parents and legal guardians can request a child’s medical record, but Children’s Colorado says records are not requested by telephone.

Record route What Children’s Colorado says When to use it
Online request tool Available in English and Spanish; verifies identity using a driver’s license photo; no additional charge for using the tool. Use when you need a formal record request and can complete identity verification online.
MyChart Medical records can be requested through MyChart; requests take three business days from receipt to process. Use when the parent, guardian, or patient has MyChart access.
Request form You can fill out a request form; processing can take up to 10 business days from receipt. Use when a paper form, mail, fax, email, or Release of Information route is needed.
Email form The records page says the signed form may be emailed to roi@childrenscolorado.org. Use only with the completed authorization form and required information.
Healthcare provider request The records page includes a provider request option. Use when a doctor, nurse, therapist, or other provider needs records for care coordination.
Records caution: Teen privacy rules, authorization requirements, legal guardianship, and sensitive health information may affect what can be released. Use the official medical records process and ask Health Information Management when a record is missing or restricted.

Billing, insurance, cost estimates, financial assistance, and separate bills

Children’s Colorado billing can involve hospital charges, provider charges, insurance authorizations, estimates, MyChart payments, and financial assistance.

Billing topic What families should know Best next step
Hospital bill Children’s Colorado bills can be paid online through MyChart, by phone, or by mail. Call Patient Financial Services at 720-777-6422 or email PFS@childrenscolorado.org.
CU Medicine bill The paying-for-care page says many doctors are employed through CU Medicine, so families may receive a separate CU Medicine bill. Call CU Medicine directly at 303-493-7700 for CU Medicine billing questions.
Insurance check Families should confirm coverage and in-network status with their insurance plan. Ask your insurer whether Children’s Colorado, the physician, facility, and service are in-network.
Authorization Some health plans require referral or authorization before a specialist visit. Call 720-777-9783 for insurance authorization questions about an upcoming visit.
Cost estimate Children’s Colorado sends estimates after scheduling and insurance verification; estimates may change if visit information changes. Call 720-777-0720 for cost-estimate questions.
Financial assistance Children’s Colorado says it provides care regardless of a family’s ability to pay and has financial assistance options. Call financial counseling at 720-777-7001.
Payment plan Families can set up automatic monthly payments in MyChart or through Patient Financial Services. Use MyChart or call 720-777-6422.
Billing script: “My child has a scheduled service on ____. Can you confirm whether Children’s Colorado and the doctor are billed separately, whether authorization is needed, and what estimate or financial assistance options are available?”

Visitor rules, security screening, IDs, siblings, and patient safety

Visitor rules can depend on inpatient status, outpatient clinic, procedure area, urgent care, emergency department, isolation precautions, and unit needs.

Visit type Rule to verify Practical family note
All locations Visitors need identification at check-in and must complete security and health screening. Bring photo ID, arrive early, and expect a visitor badge.
Inpatient visits Hospitalized patients may have a visitor list; parents/legal guardians can visit 24/7 under current policy details. Ask the unit nurse for the current allowed number of visitors and overnight rules.
General visiting hours General visiting hours for non-parent visitors are listed as 10 a.m. to 8 p.m. Unit-specific restrictions may apply.
Surgery and procedures Two adult visitors may be with the patient in clinical spaces; siblings under 18 are not allowed in clinical spaces for procedures and surgery. Arrange sibling care before procedure day when possible.
Clinic visits Two adult caregivers can be with the patient in clinic rooms. Siblings are discouraged because clinic rooms are small and focus should stay on the patient.
Urgent care or emergency department Two adult caregivers can be present in clinical care spaces. If siblings are present, one caregiver may need to wait with them in a public area.
Radiology, dental, sleep studies Only one caregiver is allowed in treatment areas, and siblings are not permitted there. Ask in advance if your child needs special support.
Safety policy reminder: Children’s Colorado has zero-tolerance and weapons-free policies. Do not visit if you are sick, and follow all screening, ID, mask, isolation, and unit-specific instructions.

Parking, campus arrival, security screening, and inpatient family amenities

Plan extra time for parking, check-in, health screening, security screening, wayfinding, and elevator travel on the Anschutz campus.

Main parking
Patients, families, and visitors may park 24 hours a day in the South Parking Garage just south of the main hospital entrance. Parking is listed as free for all patients and visitors.
Emergency parking
Emergency Department parking is in clearly identified lots west of the Emergency Department entrance.
Valet
Free valet parking is listed for patients and parents from 7 a.m. to 6 p.m., Monday through Friday, at the main hospital entrance.
RV parking
RV parking may be available for qualifying inpatient families staying a minimum of five days; call Parking and Access Control at 720-777-9PRK (9775).
Patient rooms
All inpatient rooms are described as private and able to accommodate a child and two parents overnight.
Wayfinding
Use the information desk, concierge, MyChart instructions, or your appointment confirmation to find the correct entrance, tower, floor, and department.

Outpatient Pharmacy at Anschutz Medical Campus

The Children’s Colorado outpatient pharmacy at Anschutz can fill prescriptions for outpatients and families being discharged from the hospital.

Pharmacy detail Information Family tip
Phone 720-777-8550 Call before leaving campus if you are unsure whether a prescription is ready.
Monday–Friday 8 a.m. to 8 p.m. Ask the care team how long medication preparation will take.
Saturday 9 a.m. to 5 p.m. Confirm weekend pickup timing before discharge.
Sunday 9 a.m. to 1 p.m. Ask for a safe plan if discharge happens after pharmacy hours.
Holiday closures Closed on listed major holidays. Ask about nearby pharmacy options when the outpatient pharmacy is closed.
Medication safety: Do not change pediatric doses, stop a medication, split tablets, or use old prescriptions unless your child’s care team gives specific instructions.

What to bring to a Denver Children’s Hospital appointment or hospital visit

Good preparation can reduce delays and help the care team avoid duplicate testing.

Bring for outpatient appointments

  • Insurance card and photo ID for parent/guardian
  • Referral, authorization, and appointment confirmation
  • Medication list, allergies, pharmacy, and vaccine record
  • Prior labs, imaging, school forms, therapy notes, and discharge summaries
  • Questions you want answered during the visit

Bring for ER or admission

  • Medication bottles or exact medication names and doses
  • Specialist names, diagnosis list, equipment details, and feeding plan
  • Glasses, hearing aids, chargers, comfort item, and communication tools
  • Custody, guardianship, consent, or foster-care paperwork if relevant
  • Emergency contacts and insurance details

Ask before arrival

  • Which building, entrance, floor, and department should we use?
  • Should my child fast or stop any medications?
  • Do we need labs, x-rays, forms, or records before the visit?
  • Can siblings come?
  • Will we receive separate Children’s Colorado and CU Medicine bills?

After the visit

  • Review MyChart visit summaries and test results
  • Ask when to expect lab or imaging results
  • Confirm medication instructions and refill plan
  • Schedule follow-up before leaving when possible
  • Request records if another provider needs them

Map and directions to Children’s Hospital Colorado Anschutz Medical Campus

Use this map for the main pediatric hospital near Denver. Check your appointment confirmation because Children’s Colorado also has other Denver metro locations.

Children’s Hospital Colorado Anschutz Medical Campus

13123 East 16th Avenue
Aurora, CO 80045
Main line: 720-777-1234
ParentSmart Healthline: 720-777-0123

Use this for the main Anschutz pediatric hospital, emergency care, inpatient care, outpatient services, pharmacy, lab, and campus amenities.

Before driving there

  • Call 911 for life-threatening emergencies.
  • Confirm whether your visit is at Anschutz or another Children’s Colorado location.
  • Bring photo ID for visitor screening.
  • Plan extra time for parking and screening.
  • Use Emergency Department parking if you are receiving emergency services.
  • Check visitor rules if siblings or additional family members are coming.
Parking note: The South Parking Garage is listed as free for patients and visitors. Emergency Department parking is west of the ED entrance.

Official source checklist for this Denver Children’s Hospital guide

Use these official Children’s Colorado pages for final verification because policies, hours, visitor rules, billing details, and parking instructions can change.

Official source What it verifies When to use it
Anschutz Medical Campus Address, main phone, emergency hours, outpatient hours, lab hours, x-ray information, parking, valet, security screening, amenities, pharmacy, and patient mail. Use for the main Denver metro pediatric hospital campus.
Emergency and urgent care Emergency, urgent care, and Denver metro pediatric care routing. Use when deciding between emergency care and urgent care.
MyChart MyChart features, appointment requests, test results, prescription renewals, secure messages, billing, proxy access, teen access, and activation-code guidance. Use for online patient portal access.
Medical records Online record requests, MyChart record requests, processing timelines, form request route, email route, and telephone-request limits. Use when requesting your child’s health records.
Paying for care Insurance, billing process, referrals, authorizations, cost estimates, separate CU Medicine billing, financial assistance, and payment support numbers. Use before scheduled services and for billing planning.
Billing and payment MyChart bill pay, phone/mail payment options, Patient Financial Services contact, office hours, and payment plans. Use for hospital-bill questions and payment arrangements.
Prepare for your visit Financial preparation, cost-estimate specialist phone number, insurance factors, and visit planning guidance. Use before outpatient or hospital visits.
Hospital policies and procedures Visitor screening, ID requirements, visitor numbers, sibling rules, surgery/procedure visitor rules, emergency/urgent visitor rules, service animal policy, privacy, and zero-tolerance policy. Use before bringing visitors to the hospital.
Independent guide notice: This website is not Children’s Hospital Colorado, University of Colorado School of Medicine, CU Medicine, an emergency service, an insurer, a billing department, or a medical provider. Use official Children’s Colorado pages, your child’s care team, your insurance plan, or emergency services for final medical, billing, records, and emergency decisions.

Denver Children’s Hospital FAQs

These questions focus on Children’s Hospital Colorado Anschutz Medical Campus, emergency care, appointments, MyChart, records, billing, insurance, visitors, parking, pharmacy, and directions.

1. What hospital is commonly called Denver Children’s Hospital?
Families searching for Denver Children’s Hospital are usually looking for Children’s Hospital Colorado Anschutz Medical Campus, the major pediatric hospital serving the Denver metro area from Aurora, Colorado.
2. What is the address for Children’s Hospital Colorado near Denver?
The main Anschutz Medical Campus address is 13123 East 16th Avenue, Aurora, CO 80045.
3. What is the main phone number for Children’s Hospital Colorado Anschutz?
The main hospital line is 720-777-1234. Use it for general routing, patient-room transfers, appointment direction, and campus contact.
4. Is the Children’s Hospital Colorado emergency department open 24/7?
Yes. The Anschutz Medical Campus page lists Emergency Care as open Monday through Sunday, 24/7. For life-threatening emergencies, call 911.
5. How do I request medical records from Children’s Hospital Colorado?
Authorized parents and legal guardians can request records through the online request tool, through MyChart, or by completing a medical records request form. Children’s Colorado says record requests are not accepted by telephone.
6. What can families do in Children’s Colorado MyChart?
MyChart can be used to request appointments, view past and upcoming appointments, view health summaries, see test results and doctor comments, request prescription renewals, access growth charts and visit summaries, message the care team, and manage bills.
7. Who do I call for Children’s Colorado billing questions?
For Children’s Colorado hospital-bill questions, call Patient Financial Services at 720-777-6422 or email PFS@childrenscolorado.org. For CU Medicine bills, call CU Medicine directly at 303-493-7700.
8. Does Children’s Colorado offer financial assistance?
Yes. Children’s Colorado says it provides care regardless of a family’s ability to pay and has financial assistance options. Families can call financial counseling at 720-777-7001.
9. Is parking free at Children’s Hospital Colorado Anschutz?
The Anschutz campus page says patients, families, and visitors may park 24 hours a day in the South Parking Garage and that parking is free for patients and visitors. Emergency Department parking is west of the emergency entrance.
10. Where is the Outpatient Pharmacy at Children’s Colorado Anschutz?
The outpatient pharmacy is on the Anschutz Medical Campus and is available for outpatients and families being discharged from the hospital. The pharmacy phone number is 720-777-8550.