Dallas Children’s Hospital: Pediatric Care & Info

by
Dallas, Texas · Pediatric Hospital Guide · Updated September 2026

Dallas Children’s Hospital address, ER, appointments, parking, visitor rules, MyChart, billing, and pediatric care help

Dallas Children’s Hospital is commonly searched by parents looking for Children’s Medical Center Dallas, the Dallas campus of Children’s Health. The main hospital is at 1935 Medical District Dr, Dallas, TX 75235, and the main switchboard is 844-424-4537.

This guide is built for parents and caregivers who need practical next steps: where to go for the emergency room, how to request an appointment, what to bring, where to park, how to use MyChart, how to request records, how billing works, and which official pages to use before a visit.

Call 844-424-4537 Dallas ER: 214-456-7000 Official Hospital Page Request Appointment
Medical emergency? Call 911 or go to the nearest emergency department. The Dallas pediatric ER for Children’s Medical Center Dallas is at 5060 Southwestern Medical Ave, Dallas, TX 75235, phone 214-456-7000. The ER is open 24 hours a day, 7 days a week.
Official hospital name Children’s Medical Center Dallas

Part of Children’s Health and commonly searched as Dallas Children’s Hospital.

Main campus address 1935 Medical District Dr

Dallas, TX 75235. Use for main hospital visits, admissions, and campus navigation.

Main switchboard 844-424-4537

Also shown as 844-4CHILDRENS. Use for general routing and department help.

Dallas ER phone 214-456-7000

Use for the Children’s Medical Center Dallas emergency room on Southwestern Medical Ave.

Hospital access Open 24/7

The main hospital and ER are listed as open every day, all day. Clinic and specialty offices may have separate hours.

Major distinction Level I Pediatric Trauma

The Dallas campus is listed as home to the only pediatric Level I Trauma Center in North Texas.

Start here: choose the right route for your child’s need

Parents often land on a hospital page while stressed. Use this table to decide whether you need 911, the Dallas ER, an appointment, MyChart, records, billing, or financial counseling.

Situation Best action What to prepare
Life-threatening symptoms Call 911 or go to the closest emergency department. Medication list, allergies, diagnosis history, insurance card, and guardian ID if available.
Pediatric emergency in Dallas Use Children’s Medical Center Dallas ER at 5060 Southwestern Medical Ave or call 214-456-7000. Symptoms, onset time, fever history, injury details, current medications, and recent test results.
Specialty appointment Use the online appointment request or call 844-424-4537. Referral, diagnosis, insurance card, prior imaging, lab results, and preferred location.
Primary care appointment Contact the Children’s Health Primary Care Dallas office if your child needs routine pediatric care. Vaccine records, school forms, medication list, insurance card, and prior pediatrician records.
Surgery or procedure visit Follow the surgery team’s arrival-time and fasting instructions exactly. Photo ID, insurance card, referral if required, medications in original bottles, and comfort items.
Medical records request Use MyChart when possible or contact Health Information Management. Patient name, date of birth, date range, recipient, authorization form, and legal guardian details.
Billing or insurance question Call Patient Financial Services at 800-467-7404 or 214-456-2455. Account number, statement, insurance card, explanation of benefits, and guarantor details.

Dallas Children’s Hospital contact information and phone directory

Use the main switchboard for general routing. Use department numbers when you already know the exact need.

Department or need Phone / detail Use it for
Main switchboard 844-424-4537 General questions, location routing, department transfer, and hospital information.
Dallas emergency room 214-456-7000 Emergency room questions when your child is heading to the Dallas ER.
Patient Financial Services 800-467-7404 or 214-456-2455 Billing questions, charges, denied claims, statements, and insurance-related billing issues.
Hospital bill payment 855-342-5959 Paying hospital bills by phone. Online payment is also available through MyChart or guest pay.
Specialist bill payment 844-321-9516 Paying Children’s Health Medical Group specialist bills by phone.
Medical records Dallas 214-456-2509 Health Information Management, record release questions, MyChart access, and authorization support.
Medical records fax 214-456-6170 Submitting release forms or record-transfer paperwork when instructed.
Financial counselor Dallas 214-456-8640 Cost-estimate questions, financial assistance applications, and payment-process questions.
Care Line 214-456-2273 Family feedback, concerns, complaints, and care-experience issues.
Social work 214-456-2300 weekdays; 972-356-0099 nights/weekends Resource needs, family support, transportation challenges, lodging concerns, and discharge planning help.
Dallas shuttle service 214-456-2889 Campus shuttle questions, route help, and transportation around the Dallas campus.

Children’s Medical Center Dallas emergency room

The Dallas ER is separate from the main hospital front entrance. Use the ER address when a child needs emergency evaluation.

Dallas ER address
5060 Southwestern Medical Ave, Dallas, TX 75235. The ER entrance is near Medical District Dr and includes a circle drive for drop-off.
ER phone
ER access
Open 24 hours a day, 7 days a week.
Trauma level
Children’s Medical Center Dallas is part of the Level I pediatric trauma center on the Dallas campus.
ER parking
Complimentary valet is available for ER patient families. Self-parking is across the street in the Emergency and Bright Building Parking Garage.
Go to the ER or call 911 now for: trouble breathing, blue lips, severe allergic reaction, seizure, loss of consciousness, severe dehydration, serious burn, major injury, poisoning, suicidal behavior, severe abdominal pain, neck stiffness with fever, or a baby younger than 3 months with fever.

Google map, main campus address, parking, valet, and shuttle help

The main hospital entrance and the ER entrance are different. Use the right address before driving.

Children’s Medical Center Dallas
1935 Medical District Dr
Dallas, TX 75235
Main: 844-424-4537

Use this map for the main hospital. For emergency care, use the ER entrance at 5060 Southwestern Medical Ave, Dallas, TX 75235.
Parking need Official detail Parent tip
Main hospital self-parking Self-parking is free for guests with validation and is located across from the main hospital entrance. Bring your parking ticket inside. Do not leave it in the car.
Main hospital valet Valet is located at the main entrance off Medical District Dr. Listed hours are Monday–Friday 5:30 am–11 pm and Saturday–Sunday 8 am–8 pm. Published pricing lists a full rate and a reduced family rate; confirm current cost before drop-off.
ER parking ER families may use the ER circle drive and complimentary valet. Self-parking is directly across from the ER in the Emergency and Bright Building Parking Garage. If you park in the ER garage, take the elevator to ground level to enter the ER.
Accessible parking help Complimentary valet may be available for disabled visitors who cannot find handicap parking. Tell the valet attendant that accessible parking was not available.
EV charging Free EV charging is listed in the main self-parking area. Allow extra time because charging spots may be limited.
Campus shuttle Children’s Health lists Dallas campus shuttle routes, including DART, main route, specialty centers route, and shuttle tracking through the app. Use the app or call shuttle service if your appointment is across campus.

How to request an appointment at Dallas Children’s Hospital

Appointment routing depends on whether your child needs primary care, specialty care, follow-up after an ER visit, surgery scheduling, imaging, or a referred service.

Start with the correct appointment path. Use the official appointment request page, call 844-424-4537, or use MyChart if your child already has a Children’s Health account.
Choose primary care or specialist. The online request form asks whether you are looking for a Primary Care provider or a Specialist. Pick the route that matches the child’s need.
Have referral information ready. Many specialty appointments require a referring provider, diagnosis, notes, imaging, labs, or prior treatment history. Ask your pediatrician to send records before the appointment.
Use MyChart scheduling when available. In MyChart, select Schedule an Appointment, choose the provider or visit type, answer prompts, select a day and time, confirm personal and insurance details, then schedule.
Complete PreCheck-In when offered. MyChart PreCheck-In may let families e-sign forms, update insurance, upload insurance-card photos, update medications, complete questionnaires, and report recent travel history before arrival.
Helpful appointment script: “My child needs care for __. We have a referral from __. The diagnosis or concern is __. We have imaging/labs from __. Which Children’s Health location and department should we use?”

Pediatric services, hospital programs, and care areas

Children’s Medical Center Dallas is a large pediatric hospital. Use the hospital for complex children’s care, emergency care, inpatient care, specialty programs, surgery, imaging, and referrals.

Care area What is available or noted Parent preparation
Emergency care Pediatric ER staffed around the clock with pediatric emergency specialists, nurses, respiratory therapists, and support staff. Use the ER address, bring medications/allergies, and be ready to explain when symptoms started.
Trauma care The Dallas campus is listed as the only pediatric Level I Trauma Center in North Texas. For severe injury, call 911. Do not drive if emergency transport is safer.
Critical care The hospital lists a Level IV NICU, Pediatric Intensive Care Unit, and Cardiac Intensive Care Unit. Ask your care team where to check in, visitor limits, family sleeping options, and how to receive updates.
Heart care The Dallas campus lists the only pediatric heart transplant program in North Texas. Bring prior cardiology notes, medications, imaging, test results, and transplant-related records if relevant.
Cancer and blood disorders The hospital’s patient visit examples include hematology-oncology and complex pediatric treatment. Bring diagnosis history, pathology reports, chemotherapy summary, transfusion history, and outside records.
Imaging and diagnostics The campus lists imaging services, laboratory, respiratory care, therapy, and pharmacy support. Ask whether fasting, sedation screening, arrival time, or prior authorization is required.
Behavioral health The Dallas campus notes comprehensive outpatient behavioral health treatment and services. Bring medication history, school reports, prior evaluations, safety concerns, and crisis-plan details.
Surgery Children’s Medical Center Dallas reports thousands of surgeries each year and provides surgery preparation materials. Follow fasting instructions, bring medication bottles, ID, insurance cards, and required forms.

Specialty Center Dallas Campus and nearby outpatient locations

Not every appointment is inside the main hospital tower. Many outpatient specialty appointments use the Specialty Center Dallas Campus across from the hospital.

Specialty Center Dallas Campus

2350 N Stemmons Fwy, Dallas, TX 75207. This six-story specialty center is across from Children’s Medical Center Dallas and includes many outpatient pediatric specialty services.

Primary Care Dallas

Children’s Health Primary Care Dallas is listed at 2350 N. Stemmons Freeway, Suite F2400, Dallas, TX 75207, with a dedicated office phone of 469-488-7100.

Dallas ER and Bright Building

The ER and Bright Building area uses 5060 Southwestern Medical Ave. The Emergency and Bright Building Parking Garage is next to this area.

Before driving

Check the appointment confirmation, MyChart instructions, or department page to confirm whether you should go to the main hospital, ER, Bright Building, Specialty Center, Pavilion, or another Children’s Health location.

MyChart, Children’s Health app, estimates, and digital check-in

MyChart and the Children’s Health app can reduce check-in friction and help families manage appointments, billing, records, and inpatient navigation.

MyChart uses

  • Schedule eligible appointments.
  • See test results.
  • Message the care team.
  • Request and view many medical records.
  • Pay bills and print itemized bills when access allows.
  • Use Billing & Estimates for cost estimate tools.

Children’s Health app uses

  • See a patient’s daily schedule during a hospital stay.
  • Message the care team.
  • Order patient and guest meals when available.
  • Get indoor directions to amenities and Dallas/Plano buildings.

PreCheck-In

When available, PreCheck-In can help families e-sign consent forms, update personal details, verify insurance, upload insurance-card photos, update medications, complete questionnaires, and report recent travel history.

Share code for outside doctors

MyChart can generate a share code so another provider can view selected health information, including medications, allergies, health issues, immunizations, lab results, medical history, and visit records.

How to request Children’s Medical Center Dallas medical records

Many records can be requested through MyChart at no charge. If MyChart is not available, families may request records in person, by mail, or by fax.

Department
Health Information Management Department – Release of Information
Dallas address
Children’s Medical Center Dallas, 1935 Medical District Dr, Dallas, TX 75235
Phone
Fax
214-456-6170
Office hours
Monday–Friday, 8:00 am–5:00 pm
Try MyChart first. Use MyChart or the Children’s Health app when your child’s record type is available there.
Use the official authorization form when needed. If you cannot use MyChart, complete the Authorization for the Inspection, Use, Disclosure, and Release of Health Information form.
Fill every required field. Incomplete forms may be returned. Include patient name, date of birth, date range, requested record type, recipient, purpose, and legal representative information.
Choose delivery method. Records may be requested in person, by mail, or by fax. A copy fee may apply for some non-MyChart requests.
For urgent transfers, ask the receiving office what they need. Specialist and ER transfers may need discharge summary, labs, imaging reports, operative reports, medication list, and recent clinic notes.

Visitor rules, ID, screening, safety, and family comfort

Visitor rules can change by unit, infection-control status, patient age, and care plan. Always confirm current restrictions with the care team.

Visitor topic What families should know Practical tip
Visitor ID and screening Children’s Health asks visitors to bring ID and be prepared for weapons detection and health screening. Carry photo ID and allow extra time at entrances.
Sick visitors Friends and family should not visit if they are sick. Use calls or video instead if someone has fever, cough, vomiting, diarrhea, or recent exposure.
Children under 16 Visitors under age 16 must be accompanied by an adult at all times. Ask the unit if siblings are allowed before bringing them.
Balloons and plants Latex balloons and potted plants are not allowed. Mylar balloons are fine. Tell family before they bring gifts to the hospital.
Pets and service animals Service animals are allowed under ADA requirements. Families should not bring pets to the hospital. Ask the care team before arrival if service-animal accommodations are needed.
Charging devices Do not leave charging electronics on patient beds. Use charging lockers or safe outlets away from bedding when available.
Quiet healing environment Visitors are asked to be quiet and respectful of patient healing. Coordinate short visits and avoid crowding the room.

Surgery and procedure preparation from official Children’s Health materials

If your child has surgery scheduled, follow the direct instructions from the surgery team. The general checklist below helps families prepare but does not replace the exact plan given by the hospital.

Before surgery call

A surgery team member may call with the arrival time, eating and drinking instructions, and required items. If you do not receive instructions, call the provider during the stated pre-op contact window.

Bring medication bottles

Bring all current medications in original bottles with dose and timing. This helps the clinical team confirm accurate medication history.

Bring documents

Bring photo ID, insurance card, claim forms if used, Medicaid eligibility card if applicable, referral form if required, and any paperwork requested by the surgery team.

Pack comfort items

Label belongings with your child’s name. Loose clothing, diapers, bottles, a favorite toy, stuffed animal, or book may help depending on the child’s age and procedure.

Fasting rule: Do not guess about food or drink before anesthesia. Follow the exact eating and drinking instructions from Children’s Health or the surgeon’s office.

Billing, insurance, price estimates, and surprise-billing planning

Hospital billing can involve hospital charges, physician charges, insurance processing, deductibles, co-insurance, coordination of benefits, and separate bills from independent treating providers.

Billing need Official route What to know
Pay online Use MyChart or guest pay. You may need the most recent statement and guarantor or account details.
Pay hospital bill by phone 855-342-5959 Available for hospital bill payment by phone.
Pay specialist bill by phone 844-321-9516 Use for Children’s Health Medical Group specialist bills.
Billing questions 800-467-7404 or 214-456-2455 Listed weekday billing support is Monday–Friday, 8:00 am–5:00 pm.
Cost estimate Use the MyChart Patient Estimates tool or guest estimate tool. Estimates may not include independent treating physician or outside testing fees.
Insurance verification Contact your insurance plan directly and check Children’s Health insurance resources. A hospital can be in-network while some physicians treating your child may not be in-network.
Coordination of benefits Respond to insurer COB requests. Families with one or more health plans may need to complete COB information so claims process correctly.
Billing call script: “I’m calling about account number __ for date of service __. Is this a hospital bill or specialist bill? Can you explain what insurance processed, what is patient responsibility, and whether financial assistance or a payment option is available?”

Financial assistance and support for families

Children’s Health publishes financial assistance information for eligible families and has financial counselors at Dallas and Plano locations.

Dallas financial counselor
Dallas office
Children’s Medical Center Dallas, Attn: Admitting Office, 1935 Medical District Dr, Dallas, TX 75235
Counselor hours
Monday–Friday, 7:00 am–5:00 pm
Fax
214-456-6351
Ask before the bill becomes overdue. Contact Patient Financial Services or a financial counselor as soon as you know payment may be difficult.
Collect required documents. Financial assistance applications may require income, household, insurance, residency, and guarantor information.
Ask whether you qualify even with insurance. Children’s Health explains that financial support may be available for eligible families with or without insurance.
Keep copies. Save the application, supporting documents, submission date, fax confirmation, and the name of anyone you speak with.

Family support, amenities, meals, lodging, and on-campus help

Large pediatric hospitals can be hard to navigate. Children’s Health provides family-facing support services that can help during appointments, admissions, and long visits.

Hospital amenities

The Dallas campus lists amenities such as dining options, gift shops, ATMs, chapel, free Wi-Fi, charging lockers, Amazon lockers, and on-site pharmacy support.

Family-centered programs

The hospital lists Social Work, Child Life, Pet Therapy, respiratory care, therapy, laboratory, imaging, and pharmacy services as part of its broader support model.

Travel and lodging

Families traveling to Dallas should check official travel and lodging resources, especially for longer admissions, specialist visits, surgery, transplant care, and repeat appointments.

Going home

Before discharge, ask for medication instructions, follow-up appointments, school restrictions, activity limits, wound care, diet notes, warning signs, and who to call after leaving.

What most ranking and listing pages do not explain

Search results often show a hospital name, star rating, address, or ranking. Parents need more: entrance routing, ER address, records path, cost questions, visitor rules, and real next steps.

Common search result Why it is incomplete What this guide adds
Hospital ranking Ranking does not tell parents where to park, which entrance to use, or which number to call. Address, ER address, main phone, ER phone, parking, valet, shuttle, and appointment routing.
Map listing A map listing may not separate main hospital, ER, Bright Building, and Specialty Center locations. Separate route guidance for main hospital, ER, Specialty Center Dallas, and Primary Care Dallas.
Insurance page Insurance pages may not explain that doctors can be out-of-network even when the hospital is in-network. Insurance verification checklist, billing contacts, and estimate-tool notes.
Patient portal page Portal pages do not always show how families should prepare before arrival. PreCheck-In steps, MyChart use cases, share-code use, and records workflow.
Visitor policy page Visitor rules can be scattered across multiple pages. ID, screening, sick visitor, under-16 visitor, balloons, plants, service animal, and device-safety summary.

Official source checklist for this guide

Use these official pages for final confirmation before care, travel, billing, records, or a hospital visit.

Official source What it helps verify When to open it
Children’s Medical Center Dallas Main hospital address, phone, amenities, parking, campus facts, and location details. Open before main hospital visits or admissions.
Pediatric Emergency Room Dallas ER location, Plano ER location, 24/7 pediatric emergency care, and ER guidance. Open for emergency care routing and location confirmation.
Parking guide Validated self-parking, valet locations, valet hours, valet pricing, ER parking, and accessible valet notes. Open before driving to campus.
Appointment request Online appointment request route for families seeking primary care or specialist care. Open when you need a non-emergency appointment.
MyChart guide MyChart account uses, test results, appointments, billing, and care-team messaging. Open when managing appointments, results, bills, or messages.
Medical records request Records request steps, Dallas HIM phone, fax, address, forms, and hours. Open before requesting or transferring records.
Visitor resources Visitor safety rules, ID and screening notes, sick visitor guidance, balloon and plant restrictions, and service-animal information. Open before bringing visitors to the hospital.
Pay my bill Online, phone, and mail payment options plus billing contact numbers. Open when paying or disputing a statement.
Price transparency Cost-estimator tool, Dallas standard charge files, and financial counselor contact route. Open before planned services, imaging, procedures, or surgery.
Financial assistance Financial assistance application options, counselor availability, Dallas office address, phone, fax, and support process. Open if care costs may be difficult to pay.
Independent guide notice: USHospitalGuides.com is not Children’s Health, Children’s Medical Center Dallas, an emergency service, an insurer, or a government agency. Use official hospital pages, MyChart, your insurer, or the hospital phone numbers for final decisions.

Important pediatric health and safety notice

This guide helps with contact information, location, parking, appointments, records, visitors, billing, and hospital navigation. It does not diagnose symptoms or replace care from a licensed clinician.

Do not delay urgent care. Severe breathing trouble, loss of consciousness, poisoning, severe dehydration, seizures, serious injury, suicidal behavior, or a rapidly worsening child needs immediate medical help through 911 or an emergency department.

Dallas Children’s Hospital FAQs

These questions focus on the most common parent needs: address, ER, phone numbers, appointments, parking, MyChart, records, visitor rules, billing, insurance, and financial help.

1. What is the official name of Dallas Children’s Hospital?
The hospital parents often search as Dallas Children’s Hospital is officially Children’s Medical Center Dallas, part of Children’s Health.
2. What is the address for Children’s Medical Center Dallas?
The main hospital address is 1935 Medical District Dr, Dallas, TX 75235. Use this for the main hospital, admissions, and general campus navigation.
3. What is the main phone number?
The main Children’s Health switchboard is 844-424-4537, also shown as 844-4CHILDRENS.
4. Where is the Dallas pediatric emergency room?
The Children’s Medical Center Dallas ER is listed at 5060 Southwestern Medical Ave, Dallas, TX 75235. The ER phone number is 214-456-7000.
5. Is the Dallas Children’s ER open 24 hours?
Yes. Children’s Health lists the Dallas pediatric emergency room as open 24 hours a day, 7 days a week.
6. How do I request an appointment?
Use the official Children’s Health appointment request page, call 844-424-4537, or use MyChart when your child already has an eligible Children’s Health account.
7. Is parking free at Children’s Medical Center Dallas?
Self-parking is listed as free for guests with validation. Bring your parking ticket inside and do not leave it in the car. Valet has listed pricing except for ER patient-family valet and some accessibility situations.
8. How do I request my child’s medical records?
Many records can be requested through MyChart at no charge. For other requests, contact Dallas Health Information Management at 214-456-2509 or fax the required authorization paperwork to 214-456-6170.
9. What visitor rules should families know?
Bring ID, expect screening, do not visit while sick, keep visitors under 16 with an adult, avoid latex balloons and potted plants, do not bring pets, and follow unit-specific visitor instructions from the care team.
10. Who do I call for billing, insurance, or financial help?
For billing questions, call 800-467-7404 or 214-456-2455. For Dallas financial counseling, call 214-456-8640. Always verify hospital and physician network status with your insurance plan.