Comer Children’s Hospital Chicago: Pediatric Care & Info

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Chicago Pediatric Hospital Guide · Comer Children’s · Hyde Park

Comer Children’s Hospital Chicago guide for pediatric ER care, appointments, records, MyChart, billing, parking, and family resources

Comer Children’s Hospital Chicago usually refers to UChicago Medicine Comer Children’s Hospital – Hyde Park, located at 5721 S. Maryland Ave., Chicago, IL 60637. The main appointment line is 888-824-0200, and general UChicago Medicine information is 773-702-1000.

Use this guide to plan pediatric emergency care, specialty appointments, MyChart access, medical-record requests, billing questions, visitor planning, parking, and family-support needs before you arrive at the Hyde Park campus.

Call 888-824-0200 Official Hospital Page Pediatric ER Emergency Info
Emergency? Call 911 or go to the nearest emergency department for life-threatening symptoms such as severe trouble breathing, blue lips, major injury, uncontrolled bleeding, seizure, stroke symptoms, poisoning, unresponsiveness, severe allergic reaction, or chest pain. Do not use MyChart, email, or a web form for emergencies.
Hospital name Comer Children’s Hospital

UChicago Medicine pediatric hospital in Hyde Park.

Main address 5721 S. Maryland Ave.

Chicago, IL 60637.

Appointments 888-824-0200

First-time pediatric appointment and general appointment routing.

General info 773-702-1000

Hospital operator and UChicago Medicine general information.

Pediatric ER 5730 S. Drexel Ave.

Pediatric emergency entrance and trauma entry point.

Medical records 773-702-1637

Health Information Management and record-release help.

Comer Children’s Hospital Chicago overview

Comer Children’s Hospital is UChicago Medicine’s pediatric hospital in Hyde Park, serving infants, children, teens, young adults, and families who need emergency, inpatient, specialty, surgical, critical-care, and outpatient pediatric care.

Official name
UChicago Medicine Comer Children’s Hospital – Hyde Park.
Address
5721 S. Maryland Ave., Chicago, IL 60637.
Main appointment line
General information
Hospital profile
State-of-the-art 172-bed pediatric hospital with pediatric intensive care, neonatal intensive care, pediatric emergency care, specialty services, and Level 1 pediatric trauma care on Chicago’s South Side.
Location note: Some pediatric appointments are inside Comer Children’s Hospital, while others may be at the Duchossois Center for Advanced Medicine, Comer Center for Children and Specialty Care, or another UChicago Medicine pediatric location. Confirm the exact building, entrance, floor, and parking route before driving.

Comer Children’s Hospital contact directory

Use the direct number when you know your need. Use 773-702-1000 or 888-824-0200 when you need routing.

Need Phone / route Use it for
First-time appointment or appointment routing 888-824-0200 New pediatric appointments, general scheduling questions, referrals, and clinic routing.
Returning pediatric appointment 773-702-6169 Make, cancel, reschedule, or ask about a returning child’s appointment.
General and patient information 773-702-1000 Operator, hospital routing, patient information, and general campus questions.
Automated directions 773-702-5580 24-hour automated phone directions to the campus.
Pediatric emergency room 773-702-6249 Pediatric ER-related routing. For life-threatening emergencies, call 911.
Pediatric admitting 773-702-6234 Pediatric admitting questions when directed by care teams.
Medical records 773-702-1637 Health Information Management, record release, authorization forms, and record-copy questions.
Billing 773-702-2466 Hospital billing questions, statements, charges, and payment-plan routing.
MyChart support 844-442-4278 MyChart login help, password help, and portal-support questions.
Social Work 773-702-3087 Family support, resource needs, Ronald McDonald House questions, discharge resources, and psychosocial support.
Spiritual care / chaplain 773-702-6246 Spiritual, emotional, and religious support for patients and families.
DCAM outpatient pharmacy 773-834-7002 Outpatient pharmacy questions for prescriptions routed to DCAM.
Best call script: “My child has a Comer Children’s Hospital question. Patient name is ____, date of birth is ____, department or clinic is ____, appointment date is ____, and I need help with ____.”

Pediatric emergency room and Level 1 trauma care

Comer Children’s pediatric emergency facility provides emergency pediatric care 24 hours a day, seven days a week. The children’s ER is listed at 5730 S. Drexel Ave.

Situation Best action Why
Life-threatening symptoms Call 911 or go to the closest emergency department. Emergency transport and immediate stabilization may be safest.
Major injury, trauma, severe breathing trouble, seizure, or unresponsiveness Use emergency medical services or the pediatric ER. Comer Children’s is a Level 1 pediatric trauma center on Chicago’s South Side.
Fever, vomiting, pain, dehydration, rash, or symptoms you are unsure about Call your child’s doctor, the appointment line, or seek urgent/emergency care depending on severity. A clinician can help decide whether primary care, urgent care, or ER care is appropriate.
Poisoning or possible overdose Call 911 for severe symptoms and contact poison-control guidance when appropriate. Some exposures need rapid evaluation even if symptoms look mild at first.
Emergency after clinic hours Do not wait for MyChart. Use ER, 911, or after-hours instructions from your care team. MyChart is not for emergency communication.
ER privacy and safety: Bring medications, allergies, recent diagnoses, and caregiver contact details if safe to do so. Do not delay emergency care to collect paperwork.

How to schedule or prepare for a pediatric appointment

Appointment routing depends on whether your child is a new patient, returning patient, specialist referral, procedure patient, or emergency patient.

Call the correct appointment route. First-time patient questions can route through 888-824-0200. Returning pediatric patients can call 773-702-6169 to make, cancel, reschedule, or ask about an appointment.
Confirm the exact building. Many pediatric visits may be at DCAM or the Comer Center for Children and Specialty Care inside Comer Children’s Hospital.
Check insurance before the visit. UChicago Medicine advises families to check with their insurance company before the appointment.
Bring required documents. Bring insurance card, payment method, referral if required, referring physician details, medical records, prior labs, X-rays, pathology slides, medication list, and birth history when relevant.
Write down your questions. Ask about diagnosis, treatment options, risks, alternatives, surgery preparation, recovery time, pain control, home care, and follow-up.
Plan for waiting time. Bring a book, quiet activity, charger, snacks if allowed, and comfort items for your child.
Second opinion tip: If your child is coming for a second opinion, bring records, lab results, imaging, pathology slides, medication lists, prior clinic notes, and discharge summaries so the specialist has a complete picture.

Pediatric care and specialty services

Comer Children’s provides general pediatric, specialty, subspecialty, emergency, surgical, and critical-care services for children and families.

Pediatric emergency and trauma

Level 1 pediatric trauma care and 24/7 emergency services for seriously ill or injured children.

Pediatric intensive care

Comer Children’s hospital page notes a 30-bed pediatric intensive care unit for children who need advanced monitoring and critical care.

Neonatal intensive care

The hospital includes one of Illinois’ busiest neonatal intensive care units, supporting critically ill newborns and infants.

Surgery and procedures

Families may be referred for pediatric surgery, anesthesia-supported procedures, pre-op testing, and post-op follow-up.

Cardiology and advanced specialty care

Specialty and subspecialty care is available through UChicago Medicine pediatric teams and related clinic locations.

Cancer, blood disorders, and complex illness

Comer Children’s supports children with complex medical conditions who may need hospital, outpatient, imaging, infusion, or specialty follow-up.

Outpatient clinics

Some appointments may be at Comer, DCAM, the Comer Center for Children and Specialty Care, or another pediatric clinic location.

Family-centered support

Patient-family resources include social work, child life, spiritual care, Family Learning Center, play areas, and support services.

Specialty routing note: A specialty name does not confirm the building. Always ask whether the appointment is at Comer Children’s Hospital, DCAM, the Comer Center for Children and Specialty Care, or another UChicago Medicine location.

Before your child’s visit or hospital stay

Use this checklist for clinic visits, second opinions, procedures, surgery, imaging, hospital admission, and emergency follow-up.

Prepare What to bring or confirm Why it matters
Identity and insurance Child’s Social Security number if requested, insurance card, policy details, photo ID, and payment method. Registration, coverage, billing, and referral handling depend on accurate information.
Referral and provider details Referral if required, referring physician name, address, and phone number. Specialty clinics may need referral or authorization before the appointment.
Medical records Prior notes, lab tests, X-rays, imaging reports, pathology slides, and discharge summaries. This is especially important for second opinions and complex conditions.
Medication list Prescription, over-the-counter, herbal, and supplement list with doses and timing. Medication safety depends on accurate current information.
Birth and health history Birth history, allergy list, vaccine details, hospitalizations, surgeries, and family history if relevant. Pediatric teams often need developmental and birth context.
Comfort items Quiet activity, comfort item, charger, snacks if allowed, diapers, formula, and weather-appropriate clothing. Visits, testing, and admissions can take longer than expected.

MyChart, proxy access, test results, and portal use

UChicago Medicine MyChart helps families manage secure online access, test results, messages, records, appointments, video visits, refills, and billing features.

MyChart access
Patients receive an activation code during a clinic visit or may request access online. MyChart support is available at 844-442-4278.
Child proxy access
Legal parents or guardians can request proxy access to parts of a child’s online medical record.
Under age 12
Parents and legal guardians may receive full proxy access for children from birth to age 12.
Ages 12 to 17
Proxy access changes to limited access on the child’s 12th birthday and ends before the 18th birthday under UCMC policy.
Test results
Many lab, radiology, and pathology results are released to MyChart after provider review, often within 1 to 7 business days.
Emergency limit
Do not use MyChart for an emergency. Call 911 for emergencies.
Portal tip: Set up proxy access before you need school forms, immunization details, visit summaries, test results, or records for another provider.

Medical records, radiology images, billing records, and release requests

Use MyChart for supported records and the Health Information Management office for formal releases, older records, outside-provider requests, and records that do not appear in the portal.

Record need Best route Important details
Supported recent medical records MyChart Patients and proxies can request certain records through MyChart for records starting 5/6/2012.
Formal medical record release Authorization form and Health Information Management Call 773-702-1637. Records office walk-in address is 5841 South Maryland Ave., Room W020, Chicago, IL 60637.
Radiology images Radiology film request UChicago Medicine lists radiology image request phone 773-795-9723 and email radfilmlibrary2@bsd.uchicago.edu.
Billing records Billing records request route Billing records requests route separately from medical records; UCMC hospital billing records phone is listed as 844-843-3594.
Record turnaround HIM processing Official guidance says copies are generally provided in 7 to 14 days after UChicago Medicine receives the request, unless delayed.
Sensitive pediatric information HIM, care team, or privacy office Some adolescent, behavioral health, reproductive, sensitive, or legally restricted records may have special access rules.
Records caution: Do not email protected health information unless the official department instructs you to do so. Always use official UChicago Medicine addresses and secure routes for authorization forms and records.

Billing, paperless billing, estimates, and insurance questions

UChicago Medicine billing can include hospital bills, physician bills, MyChart statements, insurance claims, payment plans, and guarantor account access.

Call billing for account questions. UChicago Medicine lists billing at 773-702-2466. Have the guarantor name, statement, account number, service date, and insurance card ready.
Check MyChart billing. MyChart can show billing statements, payments, and payment-plan options for supported accounts.
Verify insurance before scheduled care. Ask your insurer about network status, referral requirements, prior authorization, deductible, copay, coinsurance, and out-of-pocket estimates.
Ask about facility and physician billing. A hospital visit may produce more than one bill, such as facility, physician, lab, imaging, anesthesia, or specialist charges.
Keep written records. Save authorizations, estimates, explanation-of-benefits documents, itemized bills, receipts, and MyChart messages.
Billing note: Estimates are not final bills. Final patient cost can change because of insurance processing, diagnosis, tests, medication, admission, imaging, procedure complexity, anesthesia, or complications.

Parking, valet, public transportation, and campus arrival

The Hyde Park medical campus is busy. Confirm whether your destination is Comer Children’s, DCAM, CCD, the pediatric ER, or another building before you park.

Main address
Comer Children’s Hospital is at 5721 S. Maryland Ave., Chicago, IL 60637.
Pediatric ER
The children’s emergency room is listed at 5730 S. Drexel Ave.
Valet
Official parking guidance lists valet parking in front of Comer Children’s Hospital and DCAM; Comer valet hours are listed as 6 a.m. to 6 p.m.
Self-parking
Parking B is commonly used for Comer Children’s and the Center for Care and Discovery; patient and visitor parking are on the first six levels.
Validation
Ask clinic or department staff about validation, patient/visitor discounts, and where to validate the ticket.
Directions
For automated phone directions, call 773-702-5580.
Parking tip: Do not assume the ER entrance, main hospital entrance, DCAM entrance, and clinic entrance are the same. Use the appointment reminder or call the department to confirm where to enter.

Visitor guidelines, photo ID, masking, and check-in

Visitor rules can change because of patient condition, infection control, unit policy, safety, and hospital operations.

Visitor item What to know Before arriving
Visitor check-in Visitors may need to check in with Public Safety at designated entrances and wear a visitor badge. Bring state-issued photo ID if you are over 18.
Visitor limits Visitor limits vary by unit, patient area, age, condition, and current guidance. Check current UChicago Medicine visitor guidelines before driving.
Children visitors Children may be allowed in some situations but must be accompanied by an adult who is not the patient. Ask the unit before bringing siblings or young visitors.
Masking Masks may be welcomed generally and required in certain spaces, for certain patients, or during specific infection-control situations. Bring a mask and follow posted instructions.
Temporary restrictions Restrictions may apply for safety, infection control, patient preference, or changing care needs. Call the unit or check visitor information if the visit is important.

Patient and family resources at Comer Children’s

Comer Children’s offers family-centered resources that can help during hospital stays, procedures, long clinic days, and complex care.

Family Learning Center

Located on the main floor, the Family Learning Center can help parents find information about childhood health and illness.

Play areas

Playrooms and age-appropriate play spaces support children and families during hospitalization.

Social work

Pediatric social workers help families access resources during hospital stays and outpatient treatment.

Spiritual care

Chaplains offer spiritual, emotional, and religious support 24 hours a day, seven days a week.

Patient meals

Comer’s room-service style meal approach allows children to order food during listed meal-order hours.

Lodging support

Families may ask about hotel accommodations and Ronald McDonald House information through care teams and social work.

Laundry and shower access

Family laundry and shower resources may be available during longer stays. Ask your child’s nurse for unit-specific details.

Mail and gifts

Patient mail can be addressed to Comer Children’s Hospital with the child’s full name and hospital address.

After the visit: discharge, results, prescriptions, school notes, and follow-up

Before leaving a clinic, ER, procedure area, or inpatient unit, make sure the next step is written clearly.

Before leaving Ask this Why it matters
Diagnosis and warning signs “What symptoms mean we should call, return to the ER, or call 911?” Families need clear safety instructions after care.
Medications “What dose, time, pharmacy, refill process, and side effects should we know?” Medication errors are common when instructions are rushed.
Follow-up care “Who should we see next and when?” Some conditions require close follow-up with a specialist, pediatrician, therapy team, or surgeon.
School or activity note “Can we get school, daycare, sports, or activity restrictions in writing?” Schools and coaches may need written clearance or restrictions.
Test results “Where will results appear, and who will call us?” Some results may show in MyChart before a full explanation.
Records and billing “Will the visit summary, bill, and follow-up instructions appear in MyChart?” Parents may need records for another doctor, school, insurance, or reimbursement.

Parent safety checklist for pediatric hospital care

Use this checklist during ER visits, admissions, surgery days, specialty visits, and discharge planning.

Confirm identity

Check your child’s name, date of birth, allergies, medication list, and guardian contact information at each major step.

Ask medication questions

Ask what each medication is for, why it is needed, possible side effects, and whether home medicines should continue.

Repeat the plan

Repeat back the diagnosis, test plan, procedure plan, follow-up instructions, and emergency return signs in your own words.

Protect privacy

Do not post wristbands, full names, birth dates, room numbers, medical record numbers, diagnoses, or MyChart screenshots online.

Medical advice limit: This guide helps with hospital navigation only. It does not diagnose symptoms, replace your child’s clinician, or provide emergency triage.

Map and directions to Comer Children’s Hospital Chicago

Use the main hospital address for most Comer visits and the pediatric ER address for emergency department routing.

Comer Children’s Hospital

5721 S. Maryland Ave.
Chicago, IL 60637
Appointments: 888-824-0200
General info: 773-702-1000

Use for the main Comer Children’s Hospital entrance and most hospital-based pediatric care.

Comer Pediatric Emergency Room

5730 S. Drexel Ave.
Chicago, IL 60637
Pediatric ER: 773-702-6249
Emergency: 911

Use for pediatric emergency department routing. Call 911 for life-threatening emergencies.

Official source checklist for this Comer Children’s Hospital guide

Use official UChicago Medicine pages for final verification because phone numbers, parking, visitor rules, records instructions, and portal policies can change.

Official source What it verifies When to use it
Comer Children’s Hospital – Hyde Park Address, appointment line, open 24/7 status, hospital profile, pediatric beds, PICU, NICU, and Level 1 pediatric trauma role. Use first for main hospital information.
Pediatric Trauma & Emergency Services Pediatric ER address, 24/7 emergency services, and Level 1 pediatric trauma information. Use for pediatric emergency care details.
Preparing for Your Child’s Appointment First-time appointment number, returning appointment number, appointment locations, insurance check, and what to bring. Use before scheduled visits and second opinions.
Directions, Public Transportation & Parking Campus address, automated directions number, and general information number. Use before driving or giving directions to family.
Parking at Comer Children’s Parking B, visitor parking, valet options, valet hours, and validation guidance. Use for parking and valet planning.
UChicago Medicine MyChart MyChart access, proxy access, test results, billing statements, provider messages, and emergency-use warning. Use for portal access and proxy-access questions.
Request Medical Records Health Information Management phone, record request steps, MyChart release process, medical records address, radiology image request, and turnaround guidance. Use for official records requests.
Hospital Phone Number Directory Main number, billing, medical records, pediatric admitting, pediatric emergency room, chaplain, and other hospital phone numbers. Use for phone verification and department routing.
Comer Patient & Visitor Guide Family Learning Center, hotel accommodations, Ronald McDonald House information, social work, meals, pharmacy, play areas, spiritual care, mail, laundry, and MyChart resource notes. Use for patient-family support planning.
Comer Visitor Information Visitor services, directions, maps, parking, family resources, and visitor information links. Use before visiting an inpatient child.
Independent guide notice: USHospitalGuides.com is not UChicago Medicine, Comer Children’s Hospital, a billing office, an insurer, a medical records department, or a medical provider. Always verify emergency, appointment, billing, records, and visitor instructions directly with UChicago Medicine.

Comer Children’s Hospital Chicago FAQs

These questions focus on Comer Children’s Hospital address, phone numbers, pediatric ER, appointments, MyChart, records, billing, parking, visitor planning, and family resources.

1. What is Comer Children’s Hospital Chicago?
Comer Children’s Hospital Chicago is UChicago Medicine Comer Children’s Hospital – Hyde Park, a pediatric hospital serving infants, children, teens, and young adults.
2. What is the address of Comer Children’s Hospital?
Comer Children’s Hospital is located at 5721 S. Maryland Ave., Chicago, IL 60637.
3. What is the phone number for Comer Children’s Hospital appointments?
For first-time pediatric appointment questions and general appointment routing, call 888-824-0200. Returning pediatric patients can call 773-702-6169 to make, cancel, reschedule, or ask about an appointment.
4. Does Comer Children’s Hospital have a pediatric emergency room?
Yes. Comer Children’s provides 24/7 pediatric emergency services and Level 1 pediatric trauma care on Chicago’s South Side. The children’s emergency room is listed at 5730 S. Drexel Ave.
5. What is the phone number for the Comer pediatric emergency room?
UChicago Medicine’s phone directory lists Pediatric Emergency Room at 773-702-6249. For life-threatening emergencies, call 911 immediately.
6. How do I access my child’s UChicago Medicine MyChart account?
Parents or legal guardians can request proxy access to a child’s MyChart account. UChicago Medicine provides full proxy access for children from birth to age 12, limited access for ages 12 to 17, and support through the MyChart help line at 844-442-4278.
7. How do I request medical records from Comer Children’s Hospital?
Use MyChart for supported records or complete the UChicago Medicine authorization process for formal releases. Health Information Management can be reached at 773-702-1637.
8. Who do I call for Comer Children’s Hospital billing questions?
UChicago Medicine lists billing at 773-702-2466. Have the guarantor name, statement, account number, service date, and insurance information ready when calling.
9. Where should families park for Comer Children’s Hospital?
Official guidance points families to valet service at Comer Children’s and self-parking options such as Parking B for Comer Children’s and the Center for Care and Discovery. Ask clinic staff about validation and discounted rates.
10. Is this Comer Children’s guide medical advice?
No. This guide is for hospital navigation only. For diagnosis, treatment, emergency triage, medication instructions, or urgent symptoms, contact UChicago Medicine, your child’s clinician, 911, or the nearest emergency department.