Cibola General Hospital: Address, Phone & Patient Info

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Grants NM Hospital Guide · Address · Phone · Patient Info

Cibola General Hospital address, phone numbers, 24/7 emergency care, patient records, billing, clinics, services, and visitor information

Cibola General Hospital is a community critical access hospital in Grants, New Mexico, serving Cibola County and nearby rural communities. The main hospital is located at 1016 E. Roosevelt Ave., Grants, NM 87020, and the hospital main line is 505-287-4446.

Use this guide to find the correct phone number, plan an emergency or outpatient visit, request medical records, contact billing, use the patient portal, locate nearby clinics, and understand which department can help before you drive to the hospital.

Call Hospital: 505-287-4446 Official Contact Page Hospital Services Emergency Info
Emergency warning: For a life-threatening emergency, call 911 or go to the nearest emergency department immediately. Do not use a contact form, email, or online portal for chest pain, stroke symptoms, severe injury, trouble breathing, poisoning, uncontrolled bleeding, or loss of consciousness.
Hospital address 1016 E. Roosevelt Ave.

Grants, NM 87020.

Main phone 505-287-4446

Hospital operator, general questions, and patient routing.

Emergency department Open 24/7

Emergency medical care is available every day, including nights and holidays.

Medical records 505-287-5242

Health information, record requests, and release questions.

Clinic line 505-287-6500

Cibola Family Health Center and clinic routing.

Specialty clinic 505-287-6570

Cibola Specialty Associates at 1208 Bonita Ave.

Cibola General Hospital overview

Cibola General Hospital provides local hospital, emergency, outpatient, clinic, specialty, and support services for Grants and Cibola County.

Hospital name
Cibola General Hospital.
Primary location
1016 E. Roosevelt Ave., Grants, NM 87020.
Main phone
Care area
Grants, Cibola County, and surrounding rural New Mexico communities.
Hospital role
Critical access hospital with 24/7 emergency care, inpatient services, outpatient services, specialty clinics, and nearby clinic buildings.
Local navigation note: Cibola General Hospital has multiple nearby locations. The main hospital is on Roosevelt Ave., Cibola Family Health Center is at 1423 E. Roosevelt Ave., Cibola Specialty Associates is at 1208 Bonita Ave., and the Professional Services Building is at 1010 E. Roosevelt Ave.

Cibola General Hospital contact directory

Use the direct department number when possible, especially for records, billing, imaging, lab, therapy, or wound care.

Need Phone / route Use it for
Hospital main line 505-287-4446 Operator, hospital questions, emergency department routing, patient location, billing routing, and general help.
Cibola Family Health Center / clinic 505-287-6500 Primary care, acute care clinic, appointment routing, and clinic questions.
Cibola Specialty Associates 505-287-6570 Orthopedic, cardiology, podiatry, and specialty clinic routing.
Patient Financial Services / billing 505-287-4446 Hospital bills, insurance questions, payment arrangements, and payment portal help.
Medical records 505-287-5242 Record release, HIM questions, health information, and copies.
Medical records fax 505-287-5296 Fax route listed on the official contact page. Confirm before sending protected health information.
Radiology 505-287-5250 Imaging questions, radiology scheduling, and test-prep details.
Clinical lab / pathology 505-287-5290 Lab testing questions, specimen timing, and result routing.
Rehabilitation / physical therapy 505-287-5352 Physical therapy and rehabilitation scheduling questions.
Pulmonary 505-287-5278 Pulmonary and cardiopulmonary-related department routing.
Wound care 505-287-6726 Chronic wound, wound-care appointment, and wound follow-up questions.
Dietary 505-287-5280 Hospital diet, nutrition, inpatient dietary, and food-service questions.
Best call script: “I’m calling about Cibola General Hospital in Grants. The patient name is ____, date of birth is ____, department is ____, date of service is ____, and I need help with ____.”

Emergency care at Cibola General Hospital

Cibola General Hospital provides 24/7 emergency medical care for serious illness, injury, and urgent medical concerns in Grants and Cibola County.

Situation Best action Why
Life-threatening emergency Call 911 immediately. Ambulance care and rapid stabilization may be safer than driving.
Chest pain, stroke symptoms, major trauma, severe trouble breathing Use the nearest emergency department or emergency medical services. Time-sensitive conditions need immediate evaluation.
Serious injury, severe pain, high fever with danger signs, dehydration, worsening symptoms Go to the ER or call the hospital main line if you need local routing. The ER can assess, stabilize, test, treat, or transfer when a higher level of care is required.
Non-life-threatening same-day symptoms Ask whether the Acute Care Clinic, Family Health Center, or ER is the right option. Not every urgent concern requires ER-level care.
Mental health crisis or danger to self or others Call 911, use a crisis line, or go to the nearest ER. Immediate safety planning may be needed.
Bring if safe: Medication list, allergy list, photo ID, insurance card, recent discharge papers, and the name of your regular provider. Do not delay emergency care to collect paperwork.

Registration, check-in, and outpatient arrival

Registration needs depend on whether you are arriving for emergency care, outpatient testing, surgery, imaging, lab, clinic care, or an inpatient admission.

Outpatient registration
The official services page lists outpatient registration near the outpatient entrance, Monday-Friday from 6:30 a.m. to 5:00 p.m.
ER registration
Emergency Room registration is located next to the emergency department and should be used for emergency care.
What to bring
Photo ID, insurance card, medication list, allergy list, referral or order if required, and prior test results if available.
Before scheduled testing
Ask whether fasting, medication changes, arrival time, lab orders, imaging orders, or pre-authorization are required.
If unsure
Call the hospital main line or the specific department before arrival.

Medical services at Cibola General Hospital

The hospital and nearby clinics provide emergency, inpatient, outpatient, surgical, diagnostic, therapy, and support services.

24/7 emergency care

Emergency care for serious injuries, illness, urgent symptoms, stabilization, and transfer coordination when needed.

Surgery

Surgical services include operating-room capacity for major surgeries, dental procedures, and endoscopy-related care.

Radiology and imaging

Imaging services support diagnosis, treatment planning, and provider follow-up. Call radiology for preparation and scheduling questions.

Clinical laboratory

The hospital’s laboratory supports hospital, emergency, outpatient, and provider-ordered testing.

ICU and inpatient care

The official services page describes a four-bed ICU for seriously ill or injured patients needing close monitoring.

Labor and delivery

The hospital’s obstetrics and birthing services support local maternity care. Ask your provider about delivery planning and pre-registration.

Cardiopulmonary care

Heart and lung diagnostic and support services are available through cardiopulmonary services.

Physical therapy and rehab

Rehabilitation services help patients recover strength, function, balance, mobility, and daily independence.

Wound care

Specialized wound care supports patients with chronic wounds, healing problems, and follow-up needs.

Case management

Case management and social services help with discharge planning, resources, and family support during and after hospitalization.

Cibola General Hospital clinic and nearby service locations

Many services are close to the main hospital but not always inside the main hospital building.

Location Address / phone Use it for
Main hospital 1016 E. Roosevelt Ave., Grants, NM 87020
505-287-4446		 Emergency department, hospital services, inpatient care, outpatient registration, surgery, imaging, lab, and hospital departments.
Cibola Family Health Center 1423 E. Roosevelt Ave., Grants, NM 87020
505-287-6500		 Primary care, family health, clinic visits, acute care clinic routing, and appointment questions.
Cibola Specialty Associates 1208 Bonita Ave., Grants, NM 87020
505-287-6570		 Specialty care including orthopedic, cardiology, and podiatry routing.
Cibola Professional Services Building 1010 E. Roosevelt Ave., Grants, NM 87020 Suite A behavioral health and wellness care; Suite B billing and medical records office.
Clinic-hours note: The hospital’s homepage states Cibola Family Health Center is open Monday-Friday 8 a.m.-5 p.m., the Acute Care Clinic is Monday-Saturday 8 a.m.-7 p.m., Cibola Specialty Associates is Monday-Friday 8 a.m.-5 p.m., and the Professional Services Building Suite B billing/records office is Monday-Friday 8 a.m.-4:30 p.m. Call ahead to confirm holiday or staffing changes.

Medical records and health information management

For copies of hospital records, imaging reports, lab results, discharge summaries, or releases to another provider, use the medical records department.

Check the patient portal first. If you only need recent results or visit information, the portal may be the fastest route.
Call medical records. Use 505-287-5242 for medical record questions and confirm the current release process.
Prepare identifying details. Have the patient’s full name, date of birth, dates of service, department, record type, and destination for the record.
Ask whether authorization is required. Most releases need a signed authorization, and some records may require extra identity or legal authority verification.
Confirm delivery method. Ask whether records can be sent by portal, mail, fax, secure email, pickup, or directly to another provider.
Records request script: “I need records from Cibola General Hospital for dates of service ____. I need ____ sent to ____. What authorization form, ID, fee, and delivery method are required?”

Billing, insurance, price transparency, and financial help

Cibola General Hospital provides billing and financial services for hospital accounts, insurance questions, payments, and financial assistance.

Billing need Best route What to have ready
Hospital bill question Patient Financial Services / billing at 505-287-4446 Statement, account number, date of service, insurance card, and payment history.
Insurance issue Billing office and your insurance plan Claim number, denial letter, explanation of benefits, authorization, and subscriber information.
Price estimate Price transparency resources and billing office Procedure name, diagnosis, CPT code if available, insurance plan, and provider order.
Financial assistance Financial services page or billing office Household income documents, insurance status, and hospital account information.
Online payment Official online payment portal from hospital financial page Account number, guarantor information, payment method, and statement amount.
Emergency care without insurance Emergency department first, billing/financial services after care Identity information and financial assistance questions after stabilization.
Billing caution: Posted prices and estimates are not always final out-of-pocket costs. Your final bill can change because of insurance coverage, deductible, diagnosis, tests, medication, observation, admission, transfer, or complications.

Patient portal, online access, and digital account help

The hospital links to a patient portal for online access. Use it for supported records and account features, then call the department if something is missing.

Use the official link

Access the patient portal only through Cibola General Hospital’s official website or a trusted direct hospital link.

Protect your login

Do not share passwords, portal codes, date-of-birth details, or medical record screenshots publicly.

Portal gaps can happen

Some records, imaging, sensitive information, older records, or third-party documents may require a formal medical records request.

Call for help

If portal access does not show what you need, call medical records or the department that performed the service.

What to bring before a hospital, clinic, imaging, lab, or therapy visit

Bring the right information so registration, insurance, testing, and follow-up go more smoothly.

Bring / confirm Why it matters Ask before arrival
Photo ID and insurance card Registration and billing need correct patient and coverage information. “Do you accept my insurance and is authorization required?”
Medication and allergy list Medication safety depends on accurate current information. “Should I take my regular medicines before the test or procedure?”
Provider order or referral Lab, imaging, therapy, and specialty visits may require a signed order. “Do you have the order on file?”
Prior test results Earlier lab, imaging, and discharge records help avoid duplicate work. “Should I bring imaging disks, reports, or printed records?”
Payment method Copays, deposits, or balances may be due depending on service and insurance. “What will I owe at check-in?”
Transportation plan Procedures, sedation, surgery, or medication may require a driver. “Can I drive myself home after this visit?”

After discharge: follow-up, medication, referrals, and warning signs

Before leaving the hospital or clinic, make sure you understand the next steps.

Ask for clear discharge instructions. Confirm diagnosis, treatment received, medication changes, activity limits, diet instructions, and when to call or return.
Schedule follow-up before you forget. Ask whether you should follow up with Cibola Family Health Center, a specialist, your primary provider, therapy, wound care, or another clinic.
Understand test results. Ask which results are final, which are pending, and who will contact you if something abnormal returns.
Verify prescriptions. Confirm pharmacy, dose, schedule, refills, side effects, and whether you should continue old medicines.
Save paperwork. Keep discharge papers, imaging instructions, school/work notes, billing documents, and referral orders.
Return-care warning: If symptoms worsen after discharge, you develop new severe symptoms, or discharge instructions tell you to return, call your provider, go to the ER, or call 911 depending on severity.

Patient rights, privacy, grievances, and safety

Patients have the right to ask questions, understand care plans, request privacy, and raise concerns about their experience.

Ask questions

Ask staff to explain diagnosis, tests, treatment choices, medication risks, discharge instructions, and follow-up plans.

Protect privacy

Do not share patient wristbands, account numbers, record screenshots, or protected health information publicly.

Use grievance process

The hospital contact page links to a complaint/grievance form for concerns that need formal review.

Request support

Ask for help with communication, disability access, financial concerns, discharge planning, or social-service needs.

Parking, accessibility, and campus arrival

The main hospital is on East Roosevelt Avenue near related Cibola healthcare buildings.

Main hospital
1016 E. Roosevelt Ave., Grants, NM 87020.
General access
The hospital describes wheelchair-accessible entrances, parking, seating, and restrooms.
Outpatient entrance
Use the outpatient entrance for scheduled outpatient registration when instructed.
Emergency entrance
Use ER registration and the emergency entrance for emergency care.
Before driving
Call the department to confirm which building, entrance, and arrival time you need.
Local arrival tip: If your appointment is for specialty care, behavioral health, records, billing, or family health, ask whether you should go to the main hospital, Cibola Family Health Center, Cibola Specialty Associates, or the Professional Services Building.

Map and directions to Cibola General Hospital

Use the map for the main hospital, then confirm the exact department entrance if your appointment is not in the main hospital building.

Cibola General Hospital

1016 E. Roosevelt Ave.
Grants, NM 87020
Main: 505-287-4446

Use for the main hospital, emergency department, outpatient registration, imaging, lab, and hospital-based services.

Cibola Family Health Center

1423 E. Roosevelt Ave.
Grants, NM 87020
Clinic: 505-287-6500

Use for family health, primary care, and clinic-based routing. Confirm the appointment location before arrival.

Official source checklist for this Cibola General Hospital guide

Use these official hospital pages for final verification because phone numbers, hours, clinic routing, and payment instructions can change.

Official source What it verifies When to use it
Cibola General Hospital main site Main hospital address, phone number, 24/7 emergency care, clinic locations, service overview, and hospital profile. Use first for general hospital information and current navigation links.
Contact Cibola General Hospital Main line, clinic line, medical records, billing, dietary, pulmonary, radiology, rehab, lab, wound care, complaint form, and office contacts. Use for phone numbers and department routing.
Hospital services Emergency care, surgery, registration, radiology, therapy, pharmacy, obstetrics, ICU, medical records, dietary, lab, case management, and cardiopulmonary services. Use when choosing the right department or service page.
Emergency services Emergency department information and 24/7 emergency-care details. Use for ER information, but call 911 for life-threatening emergencies.
Financial services Billing, insurance, payment portal, emergency-care payment policy, and financial-support information. Use for bill payment, insurance issues, estimates, and financial assistance.
Patient rights Patient rights, privacy, access, and patient-experience guidance. Use for privacy, grievance, and patient-rights questions.
Patient resources booklet Patient and visitor resource information for Cibola General Hospital. Use before planned hospital visits or when preparing family support information.
Patient portal Official portal route linked to hospital online access. Use for supported online account and health-information access.
Independent guide notice: USHospitalGuides.com is not Cibola General Hospital, a billing office, an insurer, a medical records department, or a medical provider. Always verify official medical, billing, emergency, and records instructions directly with the hospital.

Cibola General Hospital FAQs

These questions focus on Cibola General Hospital address, phone numbers, ER care, services, records, billing, patient portal, clinics, and visitor planning.

1. What is the address of Cibola General Hospital?
Cibola General Hospital is located at 1016 E. Roosevelt Ave., Grants, NM 87020.
2. What is the main phone number for Cibola General Hospital?
The main hospital phone number is 505-287-4446. Use it for the operator, general questions, hospital routing, billing routing, and department help.
3. Is Cibola General Hospital emergency room open 24/7?
Yes. Cibola General Hospital lists 24/7 emergency medical care. For life-threatening emergencies, call 911 immediately.
4. How do I contact Cibola General Hospital medical records?
Call medical records at 505-287-5242. The official contact page also lists fax 505-287-5296. Confirm the current release process before faxing protected health information.
5. What number should I call for Cibola General Hospital billing?
Patient Financial Services and billing inquiries route through 505-287-4446. Have your statement, account number, date of service, and insurance information ready.
6. Where is Cibola Family Health Center?
Cibola Family Health Center is located at 1423 E. Roosevelt Ave., Grants, NM 87020. The clinic phone number is 505-287-6500.
7. Where is Cibola Specialty Associates?
Cibola Specialty Associates is located at 1208 Bonita Ave., Grants, NM 87020. The specialty clinic phone number is 505-287-6570.
8. What services are available at Cibola General Hospital?
Official service listings include emergency care, surgery, outpatient registration, radiology, physical therapy, pharmacy, obstetrics and birthing, ICU, medical records, dietary services, clinical laboratory, case management, cardiopulmonary services, and more.
9. Does Cibola General Hospital have a patient portal?
Yes. The hospital site links to a patient portal. Use the official hospital link, keep your login private, and call medical records if the portal does not show the record you need.
10. Is this guide medical advice?
No. This guide is for hospital navigation only. For diagnosis, treatment, medication instructions, emergency triage, or urgent symptoms, contact Cibola General Hospital, your clinician, 911, or the nearest emergency department.