CHOC Children’s Hospital: Pediatric Care & Info

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Pediatric Hospital Guide · Orange CA · CHOC

CHOC Children’s Hospital pediatric care guide for emergency visits, specialty appointments, MyCHOC, medical records, billing, parking, and visitor planning

CHOC Children’s Hospital, now part of Rady Children’s Health in Orange County, is located at 1201 W. La Veta Ave., Orange, CA 92868-3874. The main hospital operator is 714-997-3000.

Use this guide to plan a pediatric hospital visit, find the right contact number, understand emergency care, prepare for a specialty appointment, use MyCHOC, request medical records, review billing and financial-help options, and locate parking before you arrive.

Call Main Operator Official Contact Main Campus Appointment Steps
Emergency warning: If a child has trouble breathing, blue lips, severe injury, seizure, possible poisoning, major bleeding, severe allergic reaction, chest pain, unconsciousness, or another life-threatening symptom, call 911 or go to the nearest emergency department. For general pediatric health questions, CHOC lists a free 24/7 Nurse Advice line at 1-844-GET-CHOC.
Hospital address 1201 W. La Veta Ave.

Orange, CA 92868-3874.

Main operator 714-997-3000

Use for general hospital routing and main-campus questions.

Campus hours 24/7

The CHOC Hospital Main Campus page lists hospital hours as 24/7.

Emergency department Pediatric ED

Julia and George Argyros Emergency Department at CHOC Hospital, Orange.

Specialty appointment line 888-770-2462

CHOC says specialty questions go through the Patient Access Center and select “Specialty Care.”

Billing questions 714-509-8600

Family Financial Resource Center for billing, insurance, payment plans, and financial assistance.

About CHOC Children’s Hospital in Orange

A practical guide for parents and caregivers who need pediatric hospital contact information and visit planning help.

CHOC Children’s Hospital is a pediatric hospital campus in Orange, California. Families may see both CHOC and Rady Children’s Health names during the transition, but the official CHOC billing page states care continues with the same trusted doctors, nurses, and care teams.

The Orange main campus is used for pediatric hospital care, emergency care, specialty services, diagnostic services, inpatient care, outpatient clinic visits, medical records, billing help, and family support services.

Best first step: For a scheduled specialty visit, follow the appointment instructions from the clinic or referral team. For urgent symptoms, call the care team, Nurse Advice line, or emergency department pathway as appropriate. For life-threatening symptoms, call 911.

CHOC Children’s Hospital contact information

Use the right contact route based on whether the need is emergency, appointment, records, billing, complaint, or general hospital routing.

Need Phone or route Best use
Main hospital operator 714-997-3000 General questions, department routing, main-campus questions, and hospital connection help.
Free 24/7 Nurse Advice 1-844-GET-CHOC Non-life-threatening health questions when you need nurse guidance. Use 911 for emergencies.
Customer CARE Line 714-509-3200 Concerns, suggestions, comments, and patient-family experience questions.
Specialty care appointments 888-770-2462 Patient Access Center; select Specialty Care after referral documentation is prepared.
Billing and financial resources 714-509-8600 Bill questions, balances, payment plans, financial assistance, insurance, authorizations, copays, and deductibles.
Medical records / HIM 714-509-4368 Release of Information, medical-record requests, record amendments, and correspondence questions.
Medical records fax 714-509-8388 Faxing completed Release of Information forms or record-related documents as instructed by CHOC.
Main campus address 1201 W. La Veta Ave., Orange, CA 92868-3874 Hospital visits, emergency department directions, outpatient clinics, medical-record mailing, and campus parking.
Call routing note: If your child has a scheduled clinic appointment, use the phone number from the appointment message or care-team instructions when available. The main operator can help route calls, but clinic-specific numbers may be faster.

Pediatric emergency care at CHOC Hospital, Orange

CHOC’s Orange emergency department is designed for children, but a life-threatening emergency should be handled by calling 911 or going to the closest emergency department.

Pediatric-focused emergency department

CHOC describes the Julia and George Argyros Emergency Department as designed for children of all ages, with pediatric equipment, physicians, nurses, and child-life support.

24/7 emergency care

The emergency department page states board-certified emergency-medicine doctors and specially trained nurses provide care 24 hours a day, seven days a week.

Treatment rooms and triage

The official page describes a 22,000-square-foot, full-service emergency department with 35 treatment rooms, rapid evaluation rooms, and triage suites.

Pediatric trauma capability

CHOC states its trauma team is trained for children’s unique physiological, anatomical, and emotional needs.

Situation Best action Why it matters
Life-threatening emergency Call 911 or go to the closest emergency department. Breathing trouble, severe allergic reaction, major trauma, unconsciousness, seizure, or severe bleeding should not wait.
Child is sick but stable Call the child’s doctor, CHOC Nurse Advice line, urgent care, or the appropriate clinic. A nurse or clinician can help decide whether urgent care, primary care, specialty care, or ER is appropriate.
Specialist sent you to CHOC ED Bring referral notes, medication list, test results, insurance card, and specialist contact information. Records help the emergency team understand the child’s existing diagnosis and treatment plan.
Possible poisoning Call 911, poison control, or emergency care immediately depending on severity. Bring medication bottles, product packaging, plant photos, or ingredient details if safe to do so.
Do not delay emergency care: Online articles, portals, appointment forms, and billing tools are not emergency-response systems.

How to make an appointment at CHOC

CHOC appointment routing differs for primary care, specialty care, testing, surgery, telehealth, and emergency care.

Decide whether your child needs emergency, primary, specialty, testing, surgery, or telehealth care. Use emergency care for serious urgent symptoms. Use a pediatrician or primary-care office for routine wellness, sick visits, immunizations, sports physicals, and common childhood health needs.
For specialty care, involve the child’s primary doctor. CHOC states specialist appointments require a referral from the child’s primary care doctor because the primary doctor helps manage overall medical care.
Gather referral documents. Ask the child’s doctor for insurance authorization, pertinent medical records, and a referral request form if needed.
Call the Patient Access Center if needed. After documents are received, CHOC says it will call to schedule. For questions, call 888-770-2462 and select “Specialty Care.”
Schedule testing using the correct department. CHOC lists Radiology at 888-770-2462, Laboratory at 714-509-3132, Neurodiagnostics at 714-509-8651, and Cardiodiagnostics through 888-770-2462 selecting “Heart Center.”
Use the surgeon’s office for surgery scheduling. CHOC appointment guidance says surgeries are scheduled through the child’s surgeon’s office.
Prepare for check-in before the visit. CHOC may send an email or text reminder with a check-in link for pre-registration paperwork.
Appointment call script: “My child has a referral for ____. The diagnosis or concern is ____. The referring doctor is ____. We have insurance authorization, records, and referral documents. Which department should schedule this, and what should we bring?”

Pediatric specialties and programs at CHOC

CHOC offers pediatric specialty care across many fields. Availability can vary by location, referral status, insurance authorization, and specialist review.

Care area What families may need Planning tip
Heart care Congenital or acquired heart conditions, cardiology, heart testing, and heart-center appointments. Ask whether cardiology, echocardiogram, EKG, or surgery scheduling requires separate authorization.
Cancer and blood disorders Pediatric oncology, hematology, infusion, outpatient cancer services, and multidisciplinary care. Bring outside pathology, imaging, lab records, treatment summaries, and medication lists.
Neuroscience Neurology, neurosurgery, epilepsy, neurodiagnostics, developmental concerns, or complex neurologic symptoms. Bring EEG, MRI, CT, medication history, seizure logs, school notes, and specialist records.
Orthopedics and sports medicine Bone, joint, ligament, tendon, muscle, injury, sports, or surgical orthopedic care. Bring X-rays, imaging discs, reports, injury timeline, and activity restrictions.
Gastroenterology and nutrition GI symptoms, feeding concerns, growth issues, abdominal pain, chronic diarrhea, constipation, or motility questions. Bring growth charts, diet history, stool logs, medication list, labs, and prior endoscopy/imaging reports.
Endocrinology and diabetes Diabetes, growth, puberty, thyroid, adrenal, hormone, or metabolic concerns. Bring blood sugar logs, device reports, labs, medication dosing, and school-care plans if applicable.
Pulmonology and sleep Asthma, breathing disorders, lung disease, sleep study, chronic cough, or airway concerns. Bring inhalers, spacer, CPAP/BiPAP settings, sleep logs, prior chest imaging, and pulmonary testing.
Mental health and adolescent care Behavioral health, adolescent medicine, psychiatric support, counseling referrals, or complex psychosocial needs. Ask about appointment type, privacy rules, safety planning, parent involvement, and urgent-crisis routing.
Referral note: CHOC states specialist referrals are reviewed to determine whether a child needs CHOC’s level of care or may be more appropriately treated by a primary-care doctor.

Before your CHOC visit: check-in, documents, medication list, and telehealth

Preparation can reduce delays at check-in and help the care team understand your child’s history.

Complete pre-registration

CHOC may send an email or text reminder with a check-in link. Use it to complete pre-registration paperwork before arriving.

Bring medications and records

CHOC appointment guidance asks families to bring a medication list and pertinent health records.

Prepare for copay

CHOC says families should be prepared to pay copay or out-of-pocket charges at check-in time.

Telehealth visits

Telehealth patients receive email or text instructions. MyCHOC may also launch telehealth appointments inside the app.

Bring or prepare Why it helps Extra tip
Insurance card and ID Needed for registration, authorization checks, copay, and billing. Also bring custody or guardianship documents if relevant.
Medication list Helps avoid dosage mistakes and drug interactions. Include prescriptions, inhalers, supplements, allergies, and recent antibiotics.
Outside records Specialists need prior notes, labs, imaging, diagnoses, and treatment history. Ask whether imaging should be uploaded, mailed, or brought on a disc.
Symptom timeline A clear timeline helps doctors understand what changed and when. Note fever, pain, appetite, sleep, vomiting, stool, urination, breathing, rash, or behavior changes.
Questions list Clinic visits can move quickly. Write down top concerns, medication questions, school restrictions, and follow-up needs.

MyCHOC patient portal and app

MyCHOC helps families manage appointments, records, messages, test results, immunizations, telehealth, and bill pay.

Who can sign up
Parents and legal guardians of CHOC patients may sign up for MyCHOC. Patients 18 or older may create their own account.
Teen access
Parents and legal guardians of children ages 12 to 17 can sign up with limited access to the child’s medical record.
How to register
CHOC says families can register online or provide an email address at the next visit and receive an email invitation within 2 business days.
Record sharing
Families can download and print most health information from MyCHOC and request complete medical records through the More tab.
Lab and radiology timing
CHOC says lab results are released immediately once available, while radiology reports are held for 72 hours before being available in MyCHOC.
Bill pay
MyCHOC connects with the CHOC patient wallet for viewing, managing, and paying billing statements.
Portal tip: Use MyCHOC for routine messages and records. Use phone, urgent care, emergency care, or 911 for urgent or life-threatening symptoms.

Medical records, release forms, vaccine records, and HIM contact

Medical records may be needed for specialists, school plans, insurance claims, second opinions, travel, disability paperwork, or a new doctor.

Record need Best route Important detail
Full medical record Complete CHOC’s Release of Information authorization form. CHOC says to send the form to the HIM Department by mail, fax, or email as instructed.
HIM phone 714-509-4368 Use if you have questions or want to speak to a correspondence representative.
HIM fax 714-509-8388 Use for records forms when fax submission is appropriate.
Processing time Plan ahead CHOC says to allow approximately 7–10 working days to process a request.
Paper-copy fee Ask before processing CHOC lists small paper-copy fees and says there is no fee when records are sent directly to the requesting physician’s office.
Immunizations Use MyCHOC or vaccine-record options MyCHOC lets families view, save, or print immunization lists where available.
Record request script: “I need my child’s CHOC records for ____. Patient name is ____. Date of birth is ____. Please include visit summaries, discharge papers, lab results, imaging reports, medication list, immunizations, and specialist notes if available.”

Billing, insurance, payment plans, financial assistance, and PatientWallet

Hospital billing can include facility charges and separate professional bills. Review CHOC’s billing page and call the financial team for case-specific questions.

Billing topic CHOC guidance to know Best action
When bill is due CHOC says payment is due when you receive your bill. Call early if you need a payment plan or financial assistance.
Payment plan CHOC says it can help arrange a payment plan if you cannot pay the full amount. Call 714-509-8600 before the balance becomes a bigger problem.
Financial assistance CHOC’s financial-resources page says eligible families may receive a 75% to 100% reduction of the CHOC bill. Ask for the Financial Assistance Plan application and required income documents.
Insurance questions CHOC says it will try to confirm coverage, but families should ask their insurance provider about coverage. Call your plan about deductible, copay, authorization, network status, and facility fees.
Accepted payment methods CHOC lists cash, check, VISA, MasterCard, and American Express for payments. Confirm current payment options before paying a large bill.
Separate bills CHOC says families may receive separate bills from doctors, radiologists, anesthesiologists, pathologists, and other specialists. Call the physician or billing group on the separate statement if it is not a CHOC hospital bill.
PatientWallet CHOC describes the patient wallet as a secure digital payment portal for billing statements. Use the official CHOC link or statement QR code; avoid suspicious payment links.
Billing caution: Insurance coverage may vary during the CHOC/Rady Children’s transition, so confirm network status and benefits directly with your health plan.

Parking, valet, visitors, and campus navigation

CHOC has campus maps, parking-rate links, wayfinding support, and visitor guidance. Check current instructions before arrival.

Parking garage entrance

CHOC’s experience guide says the parking garage can be entered from Providence Avenue or Pepper Street, and the Pepper Street entrance should be used with a disabled parking permit.

Valet services

The experience guide says valet is available outside the main hospital entrance from 5 a.m. to 8 p.m. Monday through Friday, and emergency department valet is available 24 hours a day.

ChocoTracks wayfinding

CHOC says the ChocoTracks app can help families get directions, pin a parking spot, and navigate the Southwest Tower.

Visitors

Visitor rules may change by season or unit. CHOC says the nurse will explain visitor guidelines at admission.

Arrival tip: Save extra time for parking, security, registration, elevators, and clinic wayfinding, especially for first visits or Southwest Tower appointments.

Safety, privacy, and care-decision notes for families

Use this page for navigation, not diagnosis. For medical decisions, follow your child’s doctor, care team, or emergency clinician.

Do not use online tools for emergencies

Patient portals, forms, email, and appointment requests are not emergency channels. Call 911 for life-threatening symptoms.

Protect child privacy

Do not post medical-record screenshots, patient labels, test results, account numbers, addresses, or identifying details publicly.

Confirm referrals and authorizations

Specialty care may require referral documentation and insurance authorization before scheduling.

Ask before relying on an estimate

Costs can change based on insurance, location, facility fees, physician billing, tests, procedures, and clinical findings.

CHOC Children’s Hospital map and address

Use the main campus address for hospital visits, emergency department directions, outpatient appointments, and records mail routing.

CHOC Children’s Hospital / CHOC Hospital Main Campus – Orange
1201 W. La Veta Ave.
Orange, CA 92868-3874
Main operator: 714-997-3000

Use 1201 W. La Veta Ave., Orange, CA 92868-3874 for the CHOC Hospital Main Campus. Check CHOC’s campus map, parking rates, and wayfinding guidance before arrival.

Official source checklist for CHOC Children’s Hospital

Use these official CHOC pages to verify details before an appointment, emergency visit, record request, billing call, or campus trip.

Official source What it verifies When to use it
CHOC Contact Us Main campus address, operator number, CHOC at Mission number, Customer CARE line, and Nurse Advice line. Use for contact routing and general hospital questions.
CHOC Hospital Main Campus – Orange Hospital location, operator number, 24/7 hours, campus maps, parking resources, and directions. Use before driving to the Orange main campus.
Pediatric Emergency Department in Orange Julia and George Argyros Emergency Department, pediatric emergency care, 24/7 staffing, treatment rooms, and pediatric trauma description. Use for emergency department planning, not as a substitute for 911.
Specialty Care Services Pediatric specialty care, institutes, child-focused facilities, and specialty navigation. Use before choosing a specialty appointment route.
Programs and Services CHOC programs, institutes, emergency and trauma, outpatient cancer services, PICU, sports medicine, pharmacy, surgery, and other service lines. Use to understand which care area may fit your child’s needs.
Appointments at CHOC Primary-care, specialty-care referral, testing, surgery scheduling, telehealth, Patient Access Center, and Nurse Advice guidance. Use before calling for a specialty appointment or test.
Your Upcoming Appointment Pre-registration, check-in link, copay, what to bring, telehealth instructions, MyCHOC, and ChocoTracks guidance. Use after your child has an appointment scheduled.
MyCHOC Patient Portal Portal registration, proxy access, adolescent access limits, records, immunizations, lab/radiology timing, appointments, telehealth, and PatientWallet. Use for portal setup and online account questions.
Medical Records Release of Information forms, HIM contact, fax, processing time, copy fees, physician-office transfer, and MyCHOC record access. Use to request records or amend records.
Pay My Bill Billing transition notice, payment due timing, payment plans, accepted payment methods, facility fee context, and separate bill warning. Use for bill payment and charge questions.
Financial Resources Family Financial Resource Center, hours, insurance support, financial assistance, Medi-Cal/Covered California guidance, and FAP documentation. Use if you need help paying a CHOC bill or checking financial-assistance eligibility.
Independent guide notice: This website is not CHOC Children’s Hospital, Rady Children’s Health, an emergency department, an insurance company, or a medical provider. Confirm final details directly with CHOC, your child’s doctor, your health plan, or emergency services before making medical, appointment, billing, or travel decisions.

CHOC Children’s Hospital FAQs

Common questions about CHOC’s address, phone number, emergency department, appointments, specialty care, MyCHOC, records, billing, financial help, parking, and visitors.

1. What is the address of CHOC Children’s Hospital?
CHOC Children’s Hospital / CHOC Hospital Main Campus – Orange is located at 1201 W. La Veta Ave., Orange, CA 92868-3874.
2. What is the main phone number for CHOC Children’s Hospital?
The main CHOC Hospital operator number is 714-997-3000. Use it for general hospital routing and main-campus questions.
3. Is CHOC Children’s Hospital open 24 hours?
The CHOC Hospital Main Campus page lists hospital hours as 24/7. Clinic, outpatient, billing, records, and specialty department hours may differ, so confirm the specific department before visiting.
4. Does CHOC have a pediatric emergency department?
Yes. CHOC Hospital in Orange has the Julia and George Argyros Emergency Department, which is designed for children and staffed 24 hours a day, seven days a week. For life-threatening emergencies, call 911.
5. How do I make a specialty appointment at CHOC?
CHOC says specialty appointments require a referral from the child’s primary care doctor. Referral documentation can include insurance authorization, medical records, and a referral request form if needed. For questions, call 888-770-2462 and select “Specialty Care.”
6. What should I bring to a CHOC appointment?
Bring insurance information, identification, medication list, relevant medical records, referral or authorization documents, questions for the doctor, and any instructions from your appointment reminder. Be prepared for copay or out-of-pocket charges at check-in.
7. What is MyCHOC?
MyCHOC is CHOC’s patient portal. It can help families manage appointments, health information, lab results, immunizations, messages, telehealth visits, medical-record requests, and billing through the patient wallet.
8. How do I request medical records from CHOC?
Complete CHOC’s Release of Information authorization form and send it to the HIM Department by mail, fax, or email as instructed. CHOC lists HIM phone support at 714-509-4368 and fax at 714-509-8388.
9. Who do I call for CHOC billing or financial assistance?
Call the CHOC Family Financial Resource Center at 714-509-8600 for billing, balances, payment plans, insurance questions, authorization issues, and financial-assistance guidance.
10. Where do I park for CHOC Children’s Hospital?
CHOC’s experience guide says the parking garage can be entered from Providence Avenue or Pepper Street, with the Pepper Street entrance recommended for disabled parking permits. Check the official campus map and parking-rate link before arrival.