C.s. Mott Children’s Hospital: Pediatric Care & Info

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Pediatric Hospital Guide · Ann Arbor MI · University of Michigan Health

C.S. Mott Children’s Hospital address, appointment phone, emergency department, specialties, records, parking, visitor help, and map

C.S. Mott Children’s Hospital is a University of Michigan Health pediatric hospital located at 1540 E Hospital Drive, Ann Arbor, MI 48109. Families use it for pediatric emergency care, specialty appointments, inpatient care, surgery, advanced testing, and child-focused support services.

This guide helps parents and caregivers quickly find the right phone number, appointment route, emergency entrance, parking structure, floor-map tools, patient portal, medical-record request process, billing help, family amenities, and visitor planning details.

Appointments: 1-877-475-MOTT Operator: 734-936-4000 Children’s Emergency Map & Parking
Medical emergency? Call 911 immediately for a life-threatening emergency. For pediatric emergency care at Mott, use the Children’s Emergency Department route and call ahead only when doing so will not delay urgent care.
Hospital address 1540 E Hospital Drive

Ann Arbor, MI 48109, on the U-M Health Ann Arbor medical campus.

Appointment line 1-877-475-MOTT

Use for C.S. Mott Children’s Hospital appointments and specialty scheduling help.

Hospital operator 734-936-4000

Use to connect with patients, U-M Health staff, services, and paging support.

Pediatric emergency 24/7 care

For infants, children, and teens with serious illness, injury, or urgent medical needs.

Parking P4 structure

P4 is for Mott patients, families, and visitors and connects by pedestrian bridge.

Records 734-936-5490

Release of Information handles medical-record copy questions and authorizations.

About C.S. Mott Children’s Hospital

A practical guide for parents, caregivers, referring providers, and families visiting U-M Health’s pediatric hospital in Ann Arbor.

C.S. Mott Children’s Hospital is part of University of Michigan Health and provides pediatric care for newborns, infants, children, teens, and young adults followed by pediatric services. The hospital’s official location page describes Mott as a child-focused hospital with pediatric clinics, inpatient rooms, emergency care, family spaces, floor maps, parking, and onsite services.

Families commonly search for Mott when they need a pediatric specialist, a referral appointment, emergency care, surgery instructions, NICU information, a second opinion, a hospital stay plan, child medical records, billing support, or directions to the correct entrance.

Best first step: For routine or specialty care, call 1-877-475-MOTT. For a life-threatening emergency, call 911. For hospital operator and paging support, call 734-936-4000.

Contact information and phone directory

Use the right phone number based on whether you need scheduling, emergency care, records, billing, portal help, or general operator support.

Need Phone / detail Use it for
Hospital address 1540 E Hospital Drive, Ann Arbor, MI 48109 Appointments, emergency department, inpatient visits, parking, maps, and floor directions.
C.S. Mott appointments 1-877-475-MOTT Pediatric specialty appointments, new-patient scheduling, referral guidance, and clinic routing.
Hospital operator 734-936-4000 Connecting calls to patients, U-M Health staff, services, and paging support.
Children’s Emergency Department 734-936-4230 Location-specific emergency department contact listed by U-M Health. Call 911 first for life-threatening emergencies.
Medical records 734-936-5490 Release of Information questions, child-record requests, authorizations, and copy status.
Patient portal help 734-615-0872 MyUofMHealth login, proxy access, portal support, and access questions.
Billing and insurance 855-855-0863 or 734-615-0863 Bills, insurance questions, payment help, financial counselors, and estimates.
Referring providers 800-962-3555 M-LINE physician referral, transfer, and provider consultation routing.

Children’s Emergency Department and urgent symptoms

The Mott Children’s Emergency Department provides 24/7 pediatric emergency care for serious illness, injury, and urgent medical needs.

Situation Best action Bring or mention
Trouble breathing, blue lips, severe allergic reaction, or loss of consciousness Call 911 immediately. Age, symptoms, medications, allergies, and exact location.
Major injury, possible broken bone, serious burn, head injury, or heavy bleeding Use emergency care. Do not delay for online scheduling. Time of injury, mechanism, loss of consciousness, bleeding, pain, and first aid already given.
Seizure, severe dehydration, persistent vomiting, stiff neck, or high fever with concerning symptoms Seek urgent medical advice or emergency care based on severity. Temperature, fluid intake, urine output, seizure duration, rash, and underlying conditions.
Poisoning, medication overdose, or possible ingestion Call emergency services or poison-control guidance quickly. Substance name, amount, time, child’s weight, symptoms, and packaging.
Mental health crisis or immediate danger Call 911 or a local crisis/emergency service immediately. Safety risk, location, current behavior, medications, and whether weapons or substances are involved.
Non-emergency specialty concern Call 1-877-475-MOTT or the child’s primary provider for scheduling and referral direction. Diagnosis, referral, insurance, prior testing, and preferred clinic.
Safety note: This page does not diagnose children or replace professional medical care. If symptoms seem dangerous, call 911 or go to the nearest emergency department.

How to schedule a C.S. Mott Children’s Hospital appointment

Some pediatric specialty services require a physician referral. Calling with the right information makes scheduling easier.

Call the appointment line. Use 1-877-475-MOTT for C.S. Mott Children’s Hospital appointment routing.
Ask whether a referral is required. Some specialties require a physician referral, records review, imaging, lab results, or diagnosis details before scheduling.
Gather insurance and identity information. Have the child’s full legal name, date of birth, insurance card, guardian contact, referring provider, diagnosis, and preferred appointment dates.
Send outside records early. Ask the referring office to send clinic notes, lab results, imaging reports, discharge summaries, medication lists, and prior specialist notes.
Ask about pre-visit tasks. Confirm fasting, medication holds, imaging discs, lab timing, portal check-in, arrival time, and whether both parents/guardians should attend.
Use the floor map before arrival. Mott is a large hospital. Check the clinic floor, reception desk, parking structure, elevator route, and appointment letter before leaving home.

Pediatric specialties and care areas

C.S. Mott Children’s Hospital includes many pediatric clinics and specialty services. The exact clinic, floor, and referral process can vary by condition.

Emergency and trauma

Pediatric emergency care is available for urgent illnesses, injuries, and serious symptoms. Use emergency services when a child cannot safely wait for an appointment.

Heart and congenital care

Mott highlights advanced pediatric heart and congenital care, including services connected to the Michigan Congenital Heart Center.

Cancer and blood disorders

Care at this location includes pediatric hematology, leukemia, bone marrow transplant, infusion, and related specialty clinic routing.

Development and behavior

Families may be routed to developmental assessment, adolescent, behavioral, feeding, and specialty clinics depending on the concern.

Surgery and specialty procedures

Pediatric surgical care may require pre-op instructions, fasting guidance, anesthesia review, guardian consent, and post-op follow-up planning.

NICU and newborn care

The NICU is located on Level 8 in Mott Children’s Hospital, with specialized neonatal teams and visitor rules for infant safety.

Diagnostic services

Children may receive laboratory testing, imaging, radiology, interventional radiology, audiology, genetics, endocrinology, gastroenterology, and other specialty workups.

Family support services

Child and Family Life, social work, spiritual care, guest assistance, school support, sibling resources, and family spaces can help during complex visits.

Inpatient stay and admission planning

For scheduled admissions, call the admitting physician if symptoms change before arrival.

Before admission
If the child has fever, runny nose, cough, exposure to contagious illness, vomiting, diarrhea, rash, or symptoms that may interfere with treatment, contact the admitting physician before coming.
Rooming-in
U-M Health says it tries to honor room-in requests, but only one parent or guardian is allowed to stay in the room. Other caregivers may use family lounge areas according to unit rules.
Siblings
Siblings should not be left on the unit without parental supervision, and overnight stays for siblings are not allowed in the patient’s room.
Special services
Pediatric Hematology, Oral Surgery, Otolaryngology, and Cardiology patients may receive specialty-specific pre-admission instructions.
Privacy
Staff must protect patient privacy. Friends or relatives may need updates from the parent or guardian rather than the hospital team.

Your child’s hospital care team

Large pediatric hospitals use team-based care. Parents should know who is responsible for daily updates and discharge instructions.

Team member Role What parents can ask
Attending physician Senior doctor responsible for the child’s care plan. Diagnosis, treatment goals, risks, discharge criteria, and follow-up plan.
Resident or fellow Physician in specialty training, supervised by senior physicians. Daily updates, test results, medication changes, and next steps.
Nurse Bedside monitoring, medications, education, symptoms, and family support. Pain control, feeding, mobility, warning signs, and unit routines.
Respiratory therapist Breathing support, oxygen, ventilator care, airway treatments, and respiratory monitoring. Equipment purpose, alarms, home breathing plan, and discharge training.
Social worker Family support, resource connection, stress support, discharge barriers, and community help. Lodging, insurance stress, transportation, school/work notes, and family resources.
Child and Family Life Coping support, preparation for procedures, play, sibling support, and stress reduction. Procedure preparation, age-appropriate explanations, distraction tools, and school/sibling support.

Medical records, release forms, and school or specialist copies

Use the Release of Information process when you need records for another doctor, school, insurance, legal guardian file, or personal records.

Decide what record is needed. Examples include discharge summary, operative report, clinic note, lab result, radiology report, medication list, immunization proof, or billing invoice.
Use MyUofMHealth when possible. Some health information and medical-record requests are available through the secure patient portal.
Complete authorization carefully. Include the child’s full name, date of birth, hospital registration number if available, dates of service, requested records, recipient, purpose, expiration date, and valid signature.
Add legal paperwork when required. Guardians may need certified guardianship papers, power of attorney, or other representative documentation.
Use Release of Information for questions. Call 734-936-5490 if you need help with child medical records, authorizations, fees, or request status.
Important records note: U-M Health states there is no fee for records sent directly to care providers for continuation of care, while paper or third-party requests may include fees allowed by Michigan law.

MyUofMHealth patient portal and minor proxy access

The portal can help parents manage appointments, records, notes, and billing, but access to a teenager’s information may be partial because of privacy laws.

Portal name
MyUofMHealth is U-M Health’s secure patient portal.
Parent access
Parents and legal guardians can request proxy access to a minor’s record by connecting their personal portal to the child they represent.
Ages 13-17
U-M Health states parents of children ages 13-17 are assigned partial access, including immediate sharing of appointments and notes from most specialty departments.
Portal help
Health Information Management Patient Portal Support is listed at 734-615-0872, Monday-Friday 7am-7pm and Saturday 8am-1pm.
Record request
To request records in the portal, log in, switch to the child’s profile, search the menu for the Medical Record Request Form, and submit the online form.

Billing, insurance, estimates, and bill payment

U-M Health billing questions are handled through Patient Financial Experience and MyUofMHealth billing tools.

Billing phone

For billing and insurance questions, call 855-855-0863 or 734-615-0863.

Online bill pay

U-M Health says patients can pay bills online through MyUofMHealth or by mail.

Insurance questions

Before a specialty appointment, ask whether the provider, hospital, anesthesia, imaging, lab, and facility charges are in network.

Cost estimate

Ask Patient Financial Experience or your insurer about estimated out-of-pocket costs, prior authorization, deductibles, and copays.

Billing tip: Pediatric hospital care may create separate professional, facility, lab, imaging, anesthesia, pharmacy, and emergency charges. Ask for itemized billing if something is unclear.

Financial assistance and family support resources

U-M Health’s MSupport program may help eligible patients with medically necessary services performed by U-M Health providers at Michigan Medicine facilities.

Help area What to know Best action
MSupport Financial assistance may be available for uninsured patients, insured patients who cannot afford out-of-pocket costs, or insured patients receiving services not covered by their plan. Call financial counselors at 855-855-0863 or 734-615-0863, Monday-Friday 8am-4pm.
Payment plans Financial counselors can answer questions about bills, insurance benefits, payment plans, and charge estimates. Ask before the account becomes overdue.
Children’s Special Health Care Services Michigan’s CSHCS program may help qualifying children and some adults with special health care needs. Ask U-M Health or your local CSHCS office about eligibility.
Guest Assistance Program Guest assistance can help connect families to resources for transportation, lodging, prescriptions, insurance, and household needs. Ask your social worker, clinic team, or Guest Assistance for resource routing.

Parking at C.S. Mott Children’s Hospital

The main patient and visitor parking structure for Mott is P4, across E. Hospital Drive from the Children’s and Women’s Hospitals main entrance.

Primary parking
Mott Children’s Hospital Parking Structure P4 is for Mott patients, families, and visitors.
Connection
P4 connects to the hospital by a pedestrian bridge above the street.
Hours
The official location page lists P4 parking hours as 24 hours, 7 days a week.
Valet
Valet service is listed as available 24/7 for patients, family, and visitors for a $10 fee.
Validation
For parking longer than 8 hours, the location page says tickets may be stamped or validated for a discounted daily rate at listed Mott security/welcome locations.
Arrival tip: Bring the clinic name, floor, reception letter, child’s name, appointment time, and parking ticket with you. Large medical campuses can be confusing if you only enter a general address into GPS.

Visitor rules, overnight stay, and infection screening

Visitor rules can change based on unit, infection precautions, age, and hospital policy, so always confirm current instructions before arrival.

Welcome Desk stop

Parents and visitors may need to stop at a Security Welcome Desk for identification, badging, screening, and directions.

Sick visitor caution

U-M Health requests that sick visitors and sick children not visit. Call the unit if someone has fever, cough, vomiting, diarrhea, rash, or recent exposure.

Overnight parent/guardian

For inpatient stays, U-M Health notes only one parent or guardian is allowed to stay in the room, with lounge space for other caregivers.

Siblings

Siblings should be healthy, supervised, and may be subject to screening. They should not be left on the unit without parental supervision.

Call first if unsure: Visitor rules may differ for NICU, ICU, isolation rooms, surgery, emergency care, behavioral health, and infection-control precautions.

Family amenities, support spaces, and hospital navigation

C.S. Mott Children’s Hospital includes family-centered spaces and support services that can help during long visits or inpatient stays.

Floor maps

Mott’s official floor-map page includes Floors 2 through 12 and helps families locate clinics, inpatient rooms, elevators, family spaces, and reception areas.

Jones Family Center

The location page describes the Jones Family Center on Level 2 as a family support area with consultation rooms, resources, internet access, special events, sibling support, and guest assistance access.

Chapel

The Helen and Mike Vlasic Family Chapel is listed on the second floor near the main entrance and is open 24/7 to patients, visitors, and staff.

Public Wi-Fi

Free public Wi-Fi is available in nearly all Michigan Medicine facilities, including patient rooms, waiting areas, cafeterias, and other locations.

Breast pump rooms

The Mott location page lists several breast pump rooms on Levels 8, 9, 10, 11, and 12.

Child and Family Life

Child and Family Life services may help with procedure preparation, coping, medical play, sibling support, and hospitalization stress.

Parent checklist before a Mott appointment or hospital visit

Use this checklist to reduce delays at registration, clinics, imaging, surgery, emergency care, or inpatient admission.

Bring / prepare Why it helps Extra note
Child’s legal name and date of birth Needed for registration, records, portal access, and appointment matching. Use the same name as insurance and referral documents.
Insurance card and photo ID Needed for registration, billing, authorization, and eligibility checks. Ask if out-of-network, referral, or prior authorization rules apply.
Referral and prior records Specialists may need notes, test results, imaging, and diagnosis history. Bring imaging discs or ask outside providers to send records early.
Medication and allergy list Helps avoid duplicate medication, reactions, and unsafe interactions. Include dose, schedule, supplements, and last dose time.
Custody or guardianship papers May be needed for consent, records, proxy access, or sensitive decisions. Bring certified copies when legal authority may be questioned.
Comfort items Helps children cope with waiting, procedures, or admission. Bring charger, comfort toy, glasses, hearing aids, formula, or special supplies if needed.
Parking and floor plan Mott is a large campus hospital with multiple connected buildings. Use P4 for Mott patient and visitor parking unless directed otherwise.

C.S. Mott Children’s Hospital map and directions

Use the map for general directions to the hospital. Follow U-M Health signs and appointment instructions once you reach the Ann Arbor medical campus.

C.S. Mott Children’s Hospital
1540 E Hospital Drive
Ann Arbor, MI 48109
Appointments: 1-877-475-MOTT
Hospital operator: 734-936-4000

For most Mott patients and visitors, follow signs for Parking Structure P4 across E. Hospital Drive from the Children’s and Women’s Hospitals main entrance. If your child is going to the emergency department, follow emergency entrance instructions instead of routine clinic parking directions.

C.S. Mott Children’s Hospital FAQs

Common questions parents and caregivers ask before scheduling, visiting, parking, requesting records, or using emergency care.

1. What is the address of C.S. Mott Children’s Hospital?
C.S. Mott Children’s Hospital is located at 1540 E Hospital Drive, Ann Arbor, MI 48109, on the University of Michigan Health Ann Arbor medical campus.
2. What phone number do I call for a C.S. Mott appointment?
Call 1-877-475-MOTT for C.S. Mott Children’s Hospital appointments. Some pediatric specialty services may require a physician referral or records review before scheduling.
3. What is the C.S. Mott hospital operator number?
The U-M Health hospital operator and paging-services number is 734-936-4000. Use it to connect with patients, services, staff, and general hospital routing.
4. Does C.S. Mott Children’s Hospital have a pediatric emergency department?
Yes. The Children’s Emergency Department at Mott provides 24/7 care for infants, children, and teens with serious illnesses, injuries, and urgent medical needs. Call 911 for a life-threatening emergency.
5. Where should I park for C.S. Mott Children’s Hospital?
Use Mott Children’s Hospital Parking Structure P4 unless your appointment instructions say otherwise. P4 is across E. Hospital Drive from the Children’s and Women’s Hospitals main entrance and connects by pedestrian bridge.
6. How do I get my child’s medical records from Mott?
Use the U-M Health Release of Information process or MyUofMHealth portal request form. For questions about copies of your child’s medical records, call Release of Information at 734-936-5490.
7. How do parents access a child’s MyUofMHealth portal?
Parents and legal guardians can request proxy access by connecting their personal MyUofMHealth portal to the child they represent. U-M Health notes that parent access for ages 13-17 is partial because of privacy laws.
8. Who do I call for billing or insurance questions?
For billing and insurance questions, call Patient Financial Experience at 855-855-0863 or 734-615-0863. You can also use MyUofMHealth billing tools for eligible accounts.
9. Does U-M Health offer financial assistance for Mott bills?
U-M Health’s MSupport financial assistance program may help eligible patients with medically necessary services performed by U-M Health providers at Michigan Medicine facilities. Call financial counselors to ask about eligibility and applications.
10. Can siblings visit a child at Mott?
Siblings may be allowed under current unit rules if they are healthy and supervised, but visitor rules can change. Confirm with the unit or Welcome Desk before bringing siblings, especially for NICU, ICU, isolation, or infection-control situations.