Children’s Medical Hospital Dallas: Pediatric Care & Info

by
Dallas pediatric hospital guide · reviewed August 21, 2026

Children’s Medical Center Dallas: pediatric care, ER, doctors, parking and patient information

The hospital often searched as Children’s Medical Hospital Dallas is officially named Children’s Medical Center Dallas and is part of Children’s Health. The main hospital is at 1935 Medical District Drive, Dallas, Texas 75235 in the Southwestern Medical District.

This is a large academic pediatric hospital providing emergency, trauma, intensive care, neonatal care, surgery, heart care, cancer treatment, neurology, gastroenterology, endocrinology, transplant and many other pediatric specialties in partnership with UT Southwestern.

The latest Dallas-campus figures published by Children’s Health show 488 licensed beds, 569,694 patient visits, 173,466 unique patients, 93,840 emergency visits and 18,497 surgeries during 2025.

488 licensed beds Pediatric Level I Trauma Center Level IV NICU Pediatric ER open 24/7 844-4CHILDRENS Dallas Medical District
Child having a life-threatening emergency? Call 911 or go to the nearest appropriate emergency department. Children’s Medical Center Dallas Emergency Room is open 24 hours a day, seven days a week at 5060 Southwestern Medical Avenue, Dallas, TX 75235. ER phone: 214-456-7000.
Main hospital 1935 Medical District Dr

Dallas, TX 75235.

Main switchboard 844-424-4537

Also written as 844-4CHILDRENS.

Emergency Room 214-456-7000

5060 Southwestern Medical Ave.; open 24/7.

Nurse Advice Line 844-860-6976

Available 24 hours a day, seven days a week.

Patient Financial Services 800-467-7404

Billing questions Monday-Friday, 8 a.m.-5 p.m.

Medical Records 214-456-2509

Dallas Release of Information office.

Start here: which part of Children’s Medical Center Dallas do you need?

Life-threatening emergency
Use the pediatric ER at 5060 Southwestern Medical Ave. It is open 24/7. ER phone: 214-456-7000. ER families receive complimentary valet parking.
Unsure ER vs urgent care?
Call the Children’s Health Nurse Advice Line at 844-860-6976, available 24/7, for help choosing an appropriate level of care.
Specialist visit
Many outpatient specialists see patients at Children’s Health Specialty Center Dallas, 2350 N. Stemmons Freeway, not inside the main inpatient tower. Confirm the exact building and suite before driving.
Hospital admission
Use the main hospital at 1935 Medical District Drive. Bring a parent/legal guardian photo ID, insurance information, medication list and relevant records.
Medical records
Call 214-456-2509. The Dallas Release of Information office is open Monday-Friday from 8 a.m. to 5 p.m.
Bill or price estimate
Patient Financial Services: 800-467-7404 or 214-456-2455. Dallas financial counselor: 214-456-8640.

Children’s Medical Center Dallas hospital facts

Hospital fact Current information
Official name Children’s Medical Center Dallas
Health system Children’s Health
Academic affiliation UT Southwestern Medical Center
Main address 1935 Medical District Dr, Dallas, TX 75235
Main phone 844-424-4537
Licensed beds 488
2025 patient visits 569,694
2025 ER visits 93,840
2025 surgeries 18,497
Trauma designation Only pediatric Level I Trauma Center in North Texas
Children’s Surgery verification Level I Children’s Surgery Center
NICU Level IV NICU; expanded from 52 to 60 beds in July 2026
PICU 52-bed Pediatric Intensive Care Unit
Heart transplant Only pediatric heart transplant program in North Texas
Dialysis Children’s Health describes Dallas as home to the country’s second-largest pediatric dialysis program

Children’s Health is also constructing a new Dallas pediatric campus in partnership with UT Southwestern. The future campus is planned for 552 inpatient rooms, 114 emergency rooms, 20 operating rooms, a 96-bed Level IV NICU and more than 6,000 parking spaces. The existing Children’s Medical Center Dallas remains the hospital families use until that transition occurs.

Children’s Medical Center Dallas hours

The hospital is a 24-hour inpatient facility, but clinics, pharmacy, valet, medical records and financial offices have separate schedules.

Service Published hours Useful detail
Main hospital 24 hours daily Inpatient hospital operations continue around the clock.
Dallas Emergency Room 24/7 5060 Southwestern Medical Ave.
Nurse Advice Line 24/7 844-860-6976.
General visiting 7 a.m.-10 p.m. Specialty areas have separate rules.
Bright Building outpatient pharmacy 8 a.m.-midnight daily 214-456-2879.
Health Information Management Mon-Fri 8 a.m.-5 p.m. Medical-record release office.
Patient Financial Services Mon-Fri 8 a.m.-5 p.m. 800-467-7404 / 214-456-2455.
Dallas Financial Counselors Mon-Fri 7 a.m.-5 p.m. 214-456-8640.
Hospital valet Mon-Fri 5:30 a.m.-11 p.m.; Sat-Sun 8 a.m.-8 p.m. Main entrance off Medical District Drive.
ER valet Daily 7 a.m.-1 a.m. Complimentary for ER patient families; after-hours pickup through Security.

Children’s Medical Center Dallas Emergency Room

The Dallas pediatric ER is separate from the main Medical District Drive entrance and has its own patient-family entrance, circle drive and parking.

ER address 5060 Southwestern Medical Ave

Dallas, TX 75235.

ER phone 214-456-7000

Emergency Room Dallas.

Hours 24/7/365

Pediatric emergency and trauma care around the clock.

Why the Dallas ER is different from a regular urgent-care clinic

Children’s Medical Center Dallas operates the only pediatric Level I Trauma Center in North Texas. Level I designation means the hospital can provide comprehensive trauma resources at all times, including pediatric surgeons and multiple pediatric subspecialists for severe or life-threatening injuries.

The expanded Emergency Department includes more than 70 exam rooms, four trauma rooms, six dedicated behavioral-health rooms, dental and ophthalmology specialty exam rooms, private patient rooms and a dedicated family entrance.

ER parking

  • ER entrance is off Southwestern Medical Avenue near Medical District Drive.
  • There is a dedicated circle drive for patient drop-off.
  • ER-family valet is complimentary.
  • Valet operates 7 a.m.-1 a.m. daily.
  • After-hours valet-key pickup is handled through Security.
  • Self-parking is available in the Emergency Room and Bright Building Parking Garage.
  • Validated self-parking is free.
  • Bring the parking ticket inside for validation; do not leave it in the vehicle.

Emergency visitors

The general 7 a.m.-10 p.m. visitor schedule does not set specific ER visiting hours. The current ER visitor policy allows no more than two people in the room with the patient at one time.

ER cost: there is no one Children’s Medical Center Dallas emergency-room price. A minor emergency evaluation and a major trauma admission can involve completely different testing, procedures, professional services and hospital resources. Insurance copays, deductibles and coinsurance also vary.
Current Dallas ER status Call Dallas ER

Urgent care vs. Emergency Room

Children’s Health also operates PM Pediatric Urgent Care Dallas Main Campus at 5060 Southwestern Medical Avenue, near the ER/Bright Building area. The urgent-care phone number is 469-966-5437.

Urgent care is intended for appropriate non-life-threatening illnesses and injuries. The ER is the appropriate hospital site for serious breathing problems, major trauma, severe injuries, potentially life-threatening symptoms or when emergency-level resources may be needed.

Not sure where to go? The Children’s Health Nurse Advice Line can help families determine whether emergency, urgent or primary care may be appropriate. Call 844-860-6976, 24 hours a day.

How to make an appointment at Children’s Medical Center Dallas

Identify the specialty first. Many Children’s Health specialists use a direct department phone number rather than one universal scheduling line.
Confirm the actual clinic location. Some doctors see patients inside the main hospital while many outpatient clinics are at Specialty Center Dallas, 2350 N. Stemmons Freeway.
Ask whether a referral or insurance authorization is required. Requirements depend on the specialty and insurance plan.
Ask for a specific doctor if needed. Confirm whether that doctor sees patients at Dallas, Plano, Park Cities, Prosper or another Children’s Health location.
Confirm date, time, suite and arrival time. Provider clinic days and appointment slots change and are not published as a permanent Monday-through-Sunday roster.
Check cost before elective care. Current patients can create an insurance-based estimate in MyChart; new families can use the guest estimator.
Request an appointment Call 844-4CHILDRENS

Major pediatric specialty numbers and Dallas clinic locations

Specialty Dallas location Phone Published provider size / note
Cardiology / Heart Center 1935 Medical District Dr, Ste C3233 214-456-2333 Large multidisciplinary heart program with cardiology and cardiothoracic surgery.
Neurology 2350 N Stemmons Fwy, Ste F5400 214-456-2768 Current service directory shows more than 50 providers systemwide.
Cancer & Blood Disorders 1935 Medical District Dr, Ste C6403 214-456-2382 Pediatric oncology, hematology and related programs.
Gastroenterology 2350 N Stemmons Fwy, Ste F4500 214-456-8000 Current department directory lists more than 50 providers.
Endocrinology 2350 N Stemmons Fwy, Ste F4400 214-456-5959 Diabetes, growth, thyroid and hormone care.
General & Thoracic Surgery 2350 N Stemmons Fwy, Ste F5200 214-456-6040 Current department directory lists 30+ providers.
Orthopedics Dallas Dallas pediatric orthopedics 214-456-7697 Fractures, musculoskeletal conditions and pediatric orthopaedic surgery.
Pre-Anesthesia Assessment 2350 N Stemmons Fwy, Ste F4300 214-456-2250 Pre-surgery/anesthesia preparation.
Surgical Services Dallas campus 214-456-2250 Level I Children’s Surgery Center.
Adolescent & Young Adult Medicine Dallas 214-456-9099 After-hours urgent calls can route to the physician on call.
Genetics 2350 N Stemmons Fwy, 4th floor, F4200 214-456-2357 Families are asked to arrive about 15 minutes before the appointment.

Children’s Medical Center Dallas doctors and specialists

Children’s Health has hundreds of physicians and advanced-practice providers. The names below are current physicians publicly associated with some of the hospital’s most searched Dallas specialty programs. Exact clinic location and appointment availability should be confirmed when scheduling.

Doctor timing: Children’s Health does not publish a permanent day-by-day schedule for every specialist. A doctor’s clinic days can change because of inpatient service, surgery, procedures, teaching, research, outreach clinics and leave. Call the specialty number for the actual date and available appointment time instead of relying on an invented static timetable.
Pediatric Cardiology and Heart Center doctors

Dallas cardiology scheduling: 214-456-2333, Children’s Medical Center Dallas, Ste C3233.

  • Colin Edward Kane, MD – Pediatric Cardiologist
  • Pooja Harshad Desai, MD – Pediatric Cardiologist
  • Kavita Sharma, MD – Pediatric Cardiologist
  • Sravani Avula, MD – Pediatric Cardiologist
  • Nathanya Baez Hernandez, MD – Pediatric Cardiologist
  • Maria Bano, MD – Pediatric Cardiologist
  • Ryan James Butts, MD – Pediatric Cardiologist
  • Melinda Jean Cory, MD – Pediatric Cardiologist
  • Stephanie Ghaleb, MD – Pediatric Cardiologist
  • Franz Gerald Greil, MD – Pediatric Cardiologist
  • Mohammad Tarique Hussain, MD – Pediatric Cardiologist
  • Catherine Minor Ikemba, MD – Pediatric Cardiologist
  • Javier Jorge Lasa, MD – Pediatric Cardiologist / Critical Care
  • Lynn Mahony, MD – Pediatric Cardiologist
  • Matthew Stuart Lemler, MD – Pediatric Cardiologist
  • Claudio Ramaciotti, MD – Pediatric Cardiologist
  • Surendranath Veeram Reddy, MD – Pediatric Cardiologist
  • Thomas Michael Zellers, MD – Pediatric Cardiologist
  • Ryan Robert Davies, MD – Division Director, Pediatric Cardiovascular Surgery
Pediatric Neurology doctors

Dallas: Children’s Health Specialty Center Dallas, Ste F5400. Phone: 214-456-2768.

  • Berge Minassian, MD – Pediatric Neurologist
  • Jennifer Thomas, MD – Pediatric Neurologist
  • Dallas Armstrong, MD – Pediatric Neurologist
  • Kaitlin Batley, MD – Pediatric Neurologist
  • Wilmot Bonnet, MD – Pediatric Neurologist
  • Delaney Dowd, MD – Pediatric Neurologist
  • Michael Dowling, MD – Pediatric Neurologist
  • Patricia Evans, MD – Pediatric Neurologist
  • Zurisadai Gonzalez Castillo, MD – Pediatric Neurologist
  • Benjamin Greenberg, MD – Pediatric Neurologist
  • Meagan Hainlen Patel, MD – Pediatric Neurologist
  • Susan Iannaccone, MD – Pediatric Neurologist
  • Charuta Joshi, MD – Pediatric Neurologist

The live Neurology directory contains additional neurologists and advanced-practice providers; call the department if you need a specific subspecialty such as epilepsy, neuromuscular disease, neuroimmunology or movement disorders.

Pediatric Oncology and Hematology doctors

Dallas Cancer & Blood Disorders: 1935 Medical District Dr, Ste C6403. Phone: 214-456-2382.

  • Andrew Koh, MD – Pediatric Hematologist/Oncologist
  • Patrick Leavey, MD – Pediatric Hematologist/Oncologist
  • Kathleen Ludwig, MD – Pediatric Hematologist/Oncologist
  • Avanthi Shah, MD – Pediatric Hematologist/Oncologist
  • Ksenya Shliakhtsitsava, MD – Pediatric Hematologist/Oncologist
  • Tiffany Simms-Waldrip, MD – Pediatric Hematologist/Oncologist
  • Tamra Slone, MD – Pediatric Hematologist/Oncologist
  • Tanya Watt, MD – Pediatric Hematologist/Oncologist
  • Jonathan Wickiser, MD – Pediatric Hematologist/Oncologist
  • Naomi Winick, MD – Pediatric Hematologist/Oncologist
Pediatric Gastroenterology and Hepatology doctors

Dallas GI clinic: Specialty Center Dallas, Ste F4500. Phone: 214-456-8000.

  • Michele Jacqueline Alkalay, MD – Pediatric Gastroenterologist
  • Amal Ahmad Aqul, MD – Pediatric Hepatologist
  • Sarah Endicott Barlow, MD – Pediatric Gastroenterologist
  • Nandini Channabasappa, MD – Pediatric Gastroenterologist
  • Aakash Goyal, MD – Pediatric Gastroenterologist
  • Bhaskar Gurram, MD – Pediatric Gastroenterologist
  • Lauren Kylie Lazar, MD – Pediatric Gastroenterologist
  • Megha Satish Mehta, MD – Pediatric Gastroenterologist
  • Derek Ming Hei Ngai, MD – Pediatric Gastroenterologist
  • Nicholas Paul Norris, MD – Pediatric Gastroenterologist
  • Charina Marie Ramirez, MD – Pediatric Gastroenterologist
  • Norberto Rodriguez Baez, MD – Pediatric Hepatologist
  • Isabel Cristina Rojas Santamaria, MD – Pediatric Gastroenterologist
  • Rinarani Monish Sanghavi, MD – Pediatric Gastroenterologist
  • Meghana Nitin Sathe, MD – Pediatric Gastroenterologist
  • Mhammad Gaith Said Semrin, MD – Pediatric Gastroenterologist
  • Luis Fernando Sifuentes Dominguez, MD – Pediatric Gastroenterologist
  • David Michael Troendle, MD – Pediatric Gastroenterologist
Pediatric Endocrinology doctors

Dallas: Specialty Center Dallas, Ste F4400. Phone: 214-456-5959.

  • Perrin C. White, MD – Pediatric Endocrinologist
  • Soumya Adhikari, MD – Pediatric Endocrinologist
  • Abha Choudhary, MD – Pediatric Endocrinologist
  • Melissa Rebecca Ham, MD – Pediatric Endocrinologist
  • Neha Garg, MD – Pediatric Endocrinologist
  • Sowmya Krishnan, MD – Pediatric Endocrinologist
  • Huay Lin Lo, MD – Pediatric Endocrinologist
  • Nadia Merchant, MD – Pediatric Endocrinologist
  • Emily Anne Metzinger, MD – Pediatric Endocrinologist
  • Muniza M. Mogri, MD – Pediatric Endocrinologist
  • Nivedita Patni, MD – Pediatric Endocrinologist
  • Amanda Nicole Shaw, MD – Pediatric Endocrinologist
  • Ming Yang, MD – Pediatric Endocrinologist
  • Maha Faisal Yousif, MD – Pediatric Endocrinologist
Pediatric General and Thoracic Surgeons

Dallas surgery clinic: Specialty Center Dallas, Ste F5200. Phone: 214-456-6040.

  • Adam Craig Alder, MD – Pediatric Surgeon
  • Natasha Marie Corbitt, MD – Pediatric Surgeon
  • Diana Leigh Diesen, MD – Pediatric Surgeon
  • Barbara Anne Gaines, MD – Pediatric Surgeon
  • Lauren Ann Gillory, MD – Pediatric Surgeon
  • Russell Hawkins, MD – Pediatric Surgeon
  • Charles Robert Hong, MD – Pediatric Surgeon
  • Stephen Mark Megison, MD – Pediatric Surgeon
  • Carrie Colleen Buchanan Moore, MD – Pediatric Surgeon
  • Joseph Thomas Murphy, MD – Pediatric Surgeon
  • Samir R. Pandya, MD – Pediatric Surgeon
  • Laura Nanka Purcell, MD – Pediatric Surgeon
  • Faisal Ghulam Qureshi, MD – Pediatric Surgeon
Pediatric Orthopedic and Sports Medicine doctors

Dallas orthopedics: 214-456-7697.

  • Dustin Michael Loveland, MD – Surgical Director and Chief, Orthopedics and Sports Medicine
  • Karl Eric Rathjen, MD – Pediatric Orthopedic Surgeon
  • Alexandra K. Callan, MD – Pediatric Orthopedic Surgeon
  • Amy Lynn McIntosh, MD – Pediatric Orthopedic Surgeon
  • Kathryn Leigh Bauer, MD – Orthopedic Sports Medicine Surgeon
  • Christopher N. Redman, MD – Orthopedic Surgeon
  • John David Roaten, MD – Orthopedic Sports Medicine Surgeon
  • Jacob Allen Sexton, MD – Pediatric Orthopedic Surgeon
  • James Lee Pace, MD – Orthopedic Sports Medicine Surgeon
Best way to check a doctor’s exact working day: call the specialty number and ask for the doctor’s next available Dallas-campus appointment. Some physicians also see patients in Plano, Park Cities, Prosper, Fairview or other Children’s Health clinics, so a search result showing the physician’s name does not automatically mean that every clinic session is at the main Dallas hospital.

Children’s Medical Center Dallas doctor fees, ER fees and cost estimates

Is there a fixed pediatric consultation fee?

No single consultation price applies to every Children’s Health doctor. A new cardiology consultation, neurology follow-up, surgical consultation, oncology visit, clinic procedure or telehealth visit can all have different hospital and professional charges. Your insurance plan can also change the amount you actually owe.

Hospital bill vs. doctor bill

Children’s Health explains that families may receive a hospital bill plus separate physician bills. More than one physician can participate in care, including an attending physician, surgeon, radiologist, pathologist, anesthesiologist or other specialist.

For clinic office visits, a copay is generally applied to the physician bill. Copays collected through admitting, the Emergency Department or Day Surgery are generally applied to the Children’s Health hospital bill.

What does the surgery payment cover?

For outpatient/day surgery, Children’s Health states that insurance deductibles and facility copayments may be due at check-in. Those amounts cover the facility component only and do not necessarily include laboratory, pathology, surgeon or anesthesiologist fees, which can be billed separately.

How to get your own estimate

Existing patient: open the patient’s MyChart profile.
Go to Billing > Estimates and choose Create a New Estimate.
Search for the procedure/service.
Confirm insurance information.
Select the Children’s Health location.
Save the estimate for reference before the appointment.

Families who are not yet Children’s Health patients can use the guest estimate tool.

Children’s Health’s current price-transparency files for Dallas were updated January 27, 2026 and include hospital standard-charge information. Those files are useful for transparency, but they should not be treated as a guaranteed patient bill.

Estimates may exclude fees from independent treating physicians, dentists, physician assistants, advanced-practice nurses, transport services and outside testing. Always verify your insurer’s network and benefit rules.
Create a Children’s Health estimate

Children’s Medical Center Dallas parking and valet prices

Current parking information is better than several older hospital PDFs: regular self-parking is now free when validated.

Main hospital self-parking Free with validation

Across from the main entrance in the parking area formerly known as Green Park.

Main hospital valet $10 full / $7 reduced family

Located at the Medical District Drive main entrance.

ER valet Complimentary

For ER patient families; 7 a.m.-1 a.m. daily.

Main hospital valet hours

Day Hours Price
Monday-Friday 5:30 a.m.-11 p.m. $10 full rate / $7 reduced family rate
Saturday-Sunday 8 a.m.-8 p.m. $10 full rate / $7 reduced family rate

Specialty Center Dallas parking

Children’s Health Specialty Center Dallas at 2350 N. Stemmons Freeway has free validated self-parking directly in front of the center.

Specialty Center valet hours are Monday-Friday 5:30 a.m.-6 p.m.. Weekend valet is not available. Pricing is $10 full rate and $7 reduced family rate.

EV charging

Free electric-vehicle charging is available in the main-campus self-parking area, including Tesla and universal charging equipment.

Disabled visitors

Complimentary valet is available for disabled visitors who cannot find an available accessible parking space. Tell the valet attendant when you arrive.

Important parking-ticket step: bring your self-parking ticket inside for validation. Do not leave it in your car.

Children’s Medical Center Dallas visiting hours and overnight caregiver rules

General visiting hours 7 a.m.-10 p.m.

Seven days a week.

Bedside limit Up to 4 people

As space permits in general-care areas.

General visitor rules

  • General visiting hours are 7 a.m.-10 p.m.
  • No more than four people may be at the bedside at once when space permits.
  • Up to two designated caregivers may stay overnight when space permits.
  • Some units only have room for one overnight caregiver.
  • Unauthorized visitors must exit at 10 p.m.
  • Overnight guests other than primary caregivers must be at least 18.
  • Visitors under 18 cannot remain unsupervised in patient rooms or waiting areas.
  • A government-issued ID is required for adult visitor identification.
  • Visitors are subject to security screening.
  • Visitors showing symptoms of contagious disease are not permitted.

Emergency Department visitors

There are no standard visiting hours listed for the ER, but no more than two people may be in the patient room at one time.

Surgery visitors

  • Surgery areas do not have fixed family visiting hours because surgery operates around the clock.
  • Up to two people may be at the bedside in pre-op.
  • Up to two people may be in PACU.
  • PACU visitors other than primary caregivers must be 18 or older.

NICU visitors

  • Up to three individuals can be at the bedside at one time.
  • Up to four support persons can be identified for unit access.
  • Up to two designated caregivers are allowed.
  • Only one designated caregiver can stay overnight in the NICU.
  • Current general policy requires NICU visitors to be at least age 3.

PICU and CVICU

PICU permits up to two designated caregivers overnight. Current PICU/CVICU visitor guidance requires visitors to be at least age 3. Families are asked to remain in the patient room or waiting room around 7-7:30 a.m. and 7-7:30 p.m. during staff handoff.

Items not allowed

  • No smoking or vaping on campus.
  • No latex balloons; Mylar balloons are allowed.
  • No potted plants.
  • Service animals are permitted subject to applicable rules, but pets should not be brought to the hospital.

Children’s Medical Center Dallas surgery-day information

Pre-Anesthesia Dallas 214-456-2250

Specialty Center Dallas, Ste F4300.

Surgery Child Life 214-456-8308

SurgeryChildLife@childrens.com

When will Children’s Health call before surgery?

A pre-anesthesia team member typically calls two to three days before surgery or a procedure requiring anesthesia. The call covers:

  • Arrival time.
  • Eating and drinking instructions.
  • Medication instructions.
  • Medicines to bring.
  • Current doctors/provider list.

If you have not received the pre-anesthesia call within 24 hours of the procedure, Children’s Health instructs Dallas families to call 214-456-2250 between 8 a.m. and 4:30 p.m.

What to bring for surgery

  • Parent or legal-guardian photo ID.
  • Insurance card.
  • Legal guardianship documentation when applicable.
  • Current medication list and medication bottles if requested.
  • List of doctors/providers.
  • Comfortable clothing.
  • A favorite stuffed animal or comfort item.
  • Contact-lens case if applicable.

What not to bring

Children’s Health asks families to leave jewelry and valuables at home. Bathe the child and shampoo their hair the night before surgery unless the surgical team gives different instructions.

Fasting instructions are individualized. Follow the exact food, liquid, formula, breast milk and medication instructions provided by your child’s anesthesia and surgical teams. Do not replace those instructions with a generic online fasting schedule.

How to request Children’s Medical Center Dallas medical records

Release of Information 214-456-2509

Dallas HIM office.

Fax 214-456-6170

Authorization forms and record requests.

Hours Mon-Fri 8 a.m.-5 p.m.

Health Information Management.

Mailing / in-person address

Children’s Medical Center Dallas
Health Information Management Department – Release of Information
1935 Medical District Drive
Dallas, TX 75235

Fastest option

Many records can be requested through MyChart at no charge. If the requested record cannot be obtained through MyChart, a parent, legal guardian or authorized patient can submit the hospital’s release form in person, by mail or by fax.

Information the authorization should include

  • Patient’s full name.
  • Date of birth.
  • Specific records requested.
  • Dates of service where applicable.
  • Purpose of disclosure.
  • Name/address of the person or organization receiving the information.
  • Expiration date if a different expiration is requested.
  • Signature of patient or legal representative.
  • Date of signature.

If no other expiration is specified, Children’s Health states that the authorization is valid for 180 days from the date signed.

A copy fee may apply to requests handled outside MyChart.

Medical-record form and instructions

Children’s Health MyChart: appointments, records, results and bills

MyChart is the main online patient-account system used by Children’s Health. Depending on access level, families can use it to:

Health records

Review available medical information, immunizations and test results.

Appointments

Review appointments and supported scheduling functions.

Messages

Send secure messages to participating care teams.

Prescriptions

Request supported medication refills through the care team.

Bills

Review statements and pay Children’s Health bills.

Cost estimates

Create a patient-specific estimate using insurance information already on file.

Teen access

Children’s Health states that patients can begin requesting their own MyChart account at age 14. Parent access changes when a patient turns 18 unless the necessary legal decision-making documentation is provided.

MyChart / account help: 214-456-2503.

MyChart guide

Children’s Medical Center Dallas billing and insurance

Billing questions 800-467-7404

Also 214-456-2455; Mon-Fri 8 a.m.-5 p.m.

Billing email patientbilling@childrens.com

Patient Financial Services.

Three ways to pay

Payment method Hospital bill Specialist bill
Online Guest pay or MyChart Guest pay / applicable specialist payment route
Phone – 24/7 833-927-3761 844-321-9516
Mail Children’s Health, PO Box 841233, Dallas, TX 75284-1233 Children’s Health Medical Group, PO Box 848468, Dallas, TX 75284-8468

Accepted insurance

Children’s Medical Center Dallas accepts many major insurance plans. The hospital’s location information was most recently marked as updated for insurance on March 3, 2026.

However, a hospital can participate with a plan while an individual physician or physician group has different network status. Children’s Health specifically warns that treating physicians are separate legal entities and may issue their own professional bills.

Payment plans

Children’s Health offers payment-plan options for families who need additional time. Current billing information says balances that are the patient’s responsibility generally have a 90-day payment period unless another payment arrangement is established.

Pay Children’s Health bill Current insurance and billing information

Financial assistance and uninsured patient help

Dallas financial counselor 214-456-8640

Monday-Friday, 7 a.m.-5 p.m.

Fax 214-456-6351

Dallas financial-assistance office.

Children’s Health offers financial assistance for medically necessary services to qualifying families with or without insurance. Eligibility is determined using the Financial Assistance Policy and household/financial information.

Financial counselors are available through the Dallas Admitting Department at 1935 Medical District Drive.

Children’s Health’s policy states that a person who qualifies for assistance will not be charged more than the hospital’s amount generally billed to insured patients for emergency or other medically necessary hospital care.

Financial-assistance application and policy

Children’s Medical Center Dallas outpatient pharmacies

Bright Building Pharmacy Dallas

Phone 214-456-2879

Fax: 214-456-2698.

Hours 8 a.m.-midnight

Open seven days a week.

The Dallas outpatient pharmacy is in the Bright Building, Suite E1000. Services can include prescription filling, qualified-patient financial programs, relabeling of medications for admitted patients and after-hours prescription support.

First Pharmacy – Specialty Center Dallas

  • Phone: 214-456-0641.
  • Fax: 214-456-0462.
  • Suite: F1510.
  • Hours: Monday-Friday 8 a.m.-6 p.m.
  • Weekend: Closed.

Where to eat at Children’s Medical Center Dallas

Dining option Location Published hours
Starbucks Tower C lobby 24 hours a day, seven days a week
Dining Car Tower B lobby, across from B3 elevators 6 a.m.-midnight daily
Atrium Café food court Tower D, lobby level Monday-Friday 7 a.m.-2 p.m.
Pavilion Café Specialty Center Dallas, 2nd floor, F2350 Monday-Friday 7 a.m.-2 p.m.
Specialty Center Starbucks kiosk Specialty Center Dallas lobby Monday-Friday 6:30 a.m.-4:30 p.m.

The Dining Car serves breakfast, lunch and dinner with grill, homestyle items, deli, salad, soup, sushi and grab-and-go foods. Atrium Café includes Bistro and Mexican Grill options.

Additional hospital amenities include ATMs, gift shops, free Wi-Fi, family resource services, Amazon lockers, Child Life, social work, chapel space and charging-station lockers.

Where parents and families can stay overnight

Inside the hospital

Patient rooms include sleeping accommodation such as a chair, recliner or sofa that can convert for an overnight caregiver. Parents or legal guardians are encouraged to remain close to hospitalized children.

General visitation rules allow up to two designated caregivers to stay overnight when room/unit space permits, though certain critical-care units have more restrictive rules.

Ronald McDonald House of Dallas

Ronald McDonald House of Dallas provides temporary lodging for eligible families who live more than 40 miles from the Children’s Health Dallas campus. Services include private bedrooms, meals, kitchen/laundry access, transportation and family activities.

  • Initial hospital referral: contact Children’s Health Social Work at 214-456-2300.
  • Subsequent stay/waiting-list contact: Ronald McDonald House Dallas at 214-631-7354.
  • Availability is based on a daily waiting list and is not guaranteed.
  • A nominal daily charge may apply; families needing assistance should discuss it with Social Work/Ronald McDonald House.

Nearby hotels

Several Dallas-area hotels offer medical rates to Children’s Medical Center patient families. When making a reservation, tell the hotel you have a child being treated at Children’s Medical Center and ask specifically for the current patient-family medical rate.

Interpreter, Social Work, Child Life, spiritual care and complaints

Social Work

214-456-2300

Weekdays 8 a.m.-4:30 p.m.

Nights & weekends

972-356-0099

Social Work support outside weekday hours.

Care Line

214-456-2273

Patient/family feedback, concerns and complaint resolution.

Spiritual Care

214-456-2822

Dallas spiritual-care services.

Family Resource Library

214-456-0222

Educational information and family resources.

School Services

214-456-7733

Support for children missing school due to hospitalization/treatment.

Interpreter services

Interpreter services are available for families who need language assistance. Children’s Health also provides accessibility support for patients and caregivers with communication or disability-related needs. Tell the clinic or admitting team about the need when scheduling so arrangements can be prepared in advance.

Child Life

Child Life specialists help children understand hospital experiences and cope with procedures, hospitalization and surgery through age-appropriate preparation and play. Surgery families can contact the Dallas Surgery Child Life team at 214-456-8308.

Dallas campus shuttle and public transportation

Free Children’s Health shuttle

Children’s Health provides free Dallas-campus shuttle transportation for patient families, visitors and employees.

  • Operating days: Monday-Friday.
  • Hours: 8 a.m.-4:46 p.m.
  • Frequency: approximately every 20 minutes.
  • Stops include: Specialty Center Dallas Campus, Specialty Center Cityville and Specialty Center Bass Center.

DART and public transit

The hospital is in Dallas’s Southwestern Medical District and can be reached using local Dallas-area public transportation. Families relying on transit should confirm the route for the exact destination because the main hospital, ER, Bright Building and Specialty Center Dallas have different street addresses.

Children’s Medical Center Dallas address, entrances and Google map

Main hospital 1935 Medical District Dr

Dallas, TX 75235.

Emergency Room 5060 Southwestern Medical Ave

Dallas, TX 75235.

Which address should you enter into navigation?

Hospital admission / inpatient visit
1935 Medical District Drive.
Emergency Department
5060 Southwestern Medical Avenue.
Bright Building
5060 Southwestern Medical Avenue.
Specialty Center Dallas
2350 N. Stemmons Freeway.
Main hospital: Children’s Medical Center Dallas, 1935 Medical District Drive, Dallas, TX 75235. The Emergency Department is nearby but uses the separate Southwestern Medical Avenue entrance.

Children’s Medical Center Dallas phone directory

Need Phone / contact
Main Children’s Health switchboard844-424-4537
Dallas Emergency Room214-456-7000
24/7 Nurse Advice Line844-860-6976
Urgent Care Dallas Main Campus469-966-5437
Cardiology214-456-2333
Neurology214-456-2768
Cancer & Blood Disorders214-456-2382
Gastroenterology214-456-8000
Endocrinology214-456-5959
General & Thoracic Surgery214-456-6040
Orthopedics Dallas214-456-7697
Pre-Anesthesia Dallas214-456-2250
Surgery Child Life214-456-8308
Adolescent Medicine214-456-9099
Medical Records / Release of Information214-456-2509
Medical Records fax214-456-6170
MyChart help214-456-2503
Patient Financial Services800-467-7404 / 214-456-2455
Dallas Financial Counselor214-456-8640
Hospital bill payment by phone833-927-3761
Specialist bill payment by phone844-321-9516
Bright Building Pharmacy214-456-2879
Specialty Center First Pharmacy214-456-0641
Social Work – weekdays214-456-2300
Social Work – nights/weekends972-356-0099
Care Line / complaints214-456-2273
Spiritual Care214-456-2822
Family Resource Library214-456-0222
School Services214-456-7733
Gift Shop Dallas214-456-2160
Privacy / HIPAA office214-456-4444
International Patient Care214-456-0670
Ronald McDonald House referral / Social Work214-456-2300
Ronald McDonald House Dallas214-631-7354

What to bring to Children’s Medical Center Dallas

Outpatient appointment

  • Parent/legal guardian photo ID.
  • Insurance card.
  • Referral or authorization if required.
  • Relevant imaging and medical records.
  • Immunization history when relevant.
  • Medication list including prescriptions, OTC products and supplements.
  • Questions for the specialist.
  • Exact clinic address, suite and doctor’s name.

Hospital stay

  • Comfort items for the child.
  • Extra clothing for child and caregiver.
  • Insurance information.
  • Important records and imaging.
  • Immunization record.
  • Medication list.
  • Parent/legal guardian photo ID.
  • Items the caregiver personally needs overnight.

International patient information

Children’s Health accepts international patient inquiries through its International Patient Care Team. Families must submit the child’s medical records translated into English for specialist review.

After review, Children’s Health can provide an initial care plan and an estimated cost. The current international policy states that the estimated cost must be paid in full before international care can be scheduled or provided.

  • Phone: 214-456-0670.
  • Email: CHSTinternationalprogram@childrens.com.
  • Address: Children’s Health, ATTN: International Patient Care Team, 1935 Medical District Drive, Dallas, TX 75235.

Children’s Medical Center Dallas FAQs

1. What is the address of Children’s Medical Center Dallas?
The main hospital is at 1935 Medical District Drive, Dallas, TX 75235. The pediatric Emergency Room has a separate entrance at 5060 Southwestern Medical Avenue, Dallas, TX 75235.
2. Is Children’s Medical Center Dallas ER open 24 hours?
Yes. The Dallas pediatric Emergency Room is open 24 hours a day, seven days a week. The direct ER phone number is 214-456-7000.
3. Is parking free at Children’s Medical Center Dallas?
Validated self-parking is currently free for guests. Bring the parking ticket inside for validation. Main-hospital valet is $10 full rate or $7 reduced family rate.
4. Is valet free for families going to the ER?
Yes. Children’s Health provides complimentary valet parking for Dallas ER patient families. Published ER valet hours are 7 a.m. to 1 a.m. daily, with after-hours key pickup through Security.
5. What are Children’s Medical Center Dallas visiting hours?
General visiting hours are 7 a.m. to 10 p.m. Specialty areas such as the ER, surgery, NICU, PICU and CVICU have separate visitor limits and overnight rules.
6. How can I find a pediatric doctor at Children’s Medical Center Dallas?
Search the Children’s Health provider directory or call the relevant department. Major Dallas numbers include Cardiology 214-456-2333, Neurology 214-456-2768, Gastroenterology 214-456-8000, Endocrinology 214-456-5959 and General Surgery 214-456-6040.
7. How much does an appointment at Children’s Medical Center Dallas cost?
There is no single hospital-wide consultation fee. Costs vary by specialist, service, insurance coverage, deductible, copay and any testing or procedures performed. Current patients can create an estimate in MyChart, while new families can use the guest cost estimator.
8. How do I get my child’s medical records?
Many records can be requested through MyChart at no charge. For other requests, contact Children’s Medical Center Dallas Health Information Management at 214-456-2509. The fax number is 214-456-6170 and office hours are Monday-Friday, 8 a.m. to 5 p.m.
9. Does Children’s Medical Center Dallas have an outpatient pharmacy?
Yes. The Bright Building Pharmacy is open seven days a week from 8 a.m. to midnight and can be reached at 214-456-2879. Specialty Center Dallas also has First Pharmacy, open Monday-Friday from 8 a.m. to 6 p.m.
10. Can a parent stay overnight with a hospitalized child?
Yes. Children’s Health encourages parents to stay with hospitalized children. General policy allows up to two designated caregivers to stay overnight where room and unit space permit, although NICU and certain intensive-care areas have separate rules.

Primary hospital information checked for this guide

Operational information above was checked against current Children’s Health hospital, department, patient-family, billing, medical-record, visitor and parking pages, plus current publicly available Children’s Health documents. Useful facts have been brought directly into this article rather than making the reader open each source.