Children’s Hospital of UPMC: Pediatric Care & Info

by
Pittsburgh pediatric hospital guide – reviewed August 21, 2026

UPMC Children’s Hospital of Pittsburgh: pediatric care, ER, doctors, parking and visitor information

The facility sometimes searched as Children’s Hospital of UPMC is officially named UPMC Children’s Hospital of Pittsburgh. Its main campus is at 4401 Penn Avenue in Pittsburgh’s Lawrenceville neighborhood.

This guide puts the useful information in one place: emergency department access, appointment numbers, pediatric specialists, clinic floors, parking rates, visitor rules, same-day surgery check-in, billing, price estimates, medical records, pharmacy, food, family lodging, portal access and important hospital phone numbers.

The hospital has 317 licensed beds, including a 46-bed Emergency Department and Trauma Center, 124 critical-care beds, 14 operating suites and extensive pediatric outpatient specialty services.

Lawrenceville, Pittsburgh Pediatric ER 24/7 Level I pediatric trauma center 317 licensed beds Main phone 412-692-5325
Medical emergency: UPMC Children’s Emergency Department operates 24 hours a day, seven days a week with an attending-level pediatric emergency physician on duty. The ED is on Floor 1 at 4401 Penn Avenue. For an immediate life-threatening emergency, call 911. The direct ED number is 412-692-5555.
Current travel note: UPMC is advising families that construction in and around the Children’s Hospital campus is affecting traffic flow. Allow additional travel and parking time, especially before a scheduled procedure or specialist appointment.
Main hospital 4401 Penn Ave.

Pittsburgh, PA 15224

Main phone 412-692-5325

Hospital information and operator.

Appointments 412-692-7337

Physician referral and general appointment routing.

Emergency Department 412-692-5555

Floor 1; pediatric physician coverage 24/7.

Directions by phone 412-692-8088

Main campus driving and arrival help.

Welcome Center 412-692-7240

Open daily 7 a.m. to 10:30 p.m.

Start here: the fastest route for common needs

Emergency care
Go to the Emergency Department entrance near 44th Street. The ED is on Floor 1 and operates 24/7. Phone: 412-692-5555.
Specialist appointment
Use the specialty-specific number in this guide or call the physician referral line at 412-692-7337.
Visiting an inpatient
Start at the Welcome/Information Center on Floor 1A for your visitor badge. Adult visitors to inpatient areas must bring valid photo ID.
Medical records
Health Information Management: 412-692-6834. Record-release requests can be faxed to 412-692-6068.
Price estimate
Call 1-800-371-8359, option 5 for a personalized UPMC estimate before scheduled care.
Hospital bill
Patient Financial Services: 1-800-371-8359. UPMC Customer Service: 1-844-591-5949.

UPMC Children’s Hospital hours

The hospital provides inpatient and emergency services around the clock, but registration, outpatient clinics, pharmacy, visitor services and other departments have separate hours.

Service Published hours Location / note
Emergency Department 24 hours daily Floor 1; attending pediatric emergency physician on duty 24/7.
Hospital admissions Patients can be admitted 24/7 Main Admissions office operates 7 a.m. to midnight daily. After hours, registration support is available in the ED.
Welcome/Information Center 7 a.m. to 10:30 p.m. daily Floor 1A.
Same-Day Surgery check-in 5:30 a.m. to 4:30 p.m. Monday-Friday Floor 4; excludes holidays.
Same-Day Surgery department Monday-Friday until 9 p.m. General questions: 412-692-5242.
Children’s Express Care – main campus Mon-Fri 5-9 p.m.; Sat-Sun noon-8 p.m. Floor 3 for minor illnesses and injuries.
Orthopaedic Urgent Care Monday-Friday 5-9 p.m. Floor 2, Lion Clinic; walk-ins for appropriate minor orthopaedic injuries.
Health Information Management 8 a.m. to 4 p.m. Monday-Friday Medical record requests.
Pint Size Prescriptions Mon-Fri 9:30 a.m.-7:30 p.m.; Sat-Sun 10 a.m.-2 p.m. Main Lobby outpatient pharmacy.
Do not use the ER’s 24-hour schedule as the hours for specialty clinics. Cardiology, neurology, gastroenterology, surgery and other outpatient services operate by scheduled appointments and their available appointment times vary by provider and date.

UPMC Children’s Emergency Department: hours, entrance and pediatric trauma care

Emergency hours 24 hours a day, 7 days a week

An attending-level pediatric emergency physician is on duty at all times.

Emergency phone 412-692-5555

UPMC Children’s Hospital, 4401 Penn Ave., Floor 1.

Trauma status Level I Pediatric Trauma Center

UPMC describes it as the region’s only Level I Regional Resource Pediatric Trauma Center.

Appointment required? No

No appointment is required for emergency evaluation.

Where is the ER entrance?

The Emergency Department is along the 44th Street side of the main hospital. Drivers approaching on Penn Avenue can turn at 44th Street for the ED entrance and emergency drop-off area.

The Penn Garage is the primary garage for outpatient families and Emergency Department visitors. The official campus parking map also identifies short-term ED parking close to the Emergency entrance.

What does the pediatric ER treat?

UPMC Children’s Emergency Medicine evaluates acute illnesses, worsening chronic conditions, injuries and trauma. The ED also has a Fast Track area for selected less-severe acute illnesses and injuries.

Pediatric medical and surgical subspecialists are available for complex emergencies, and the hospital coordinates ground and air transfers for children referred from other hospitals.

Emergency registration and copay

Patient Access is staffed in the ED 24/7. Registration staff verify demographic information, complete consent documentation and perform insurance eligibility verification. UPMC states that any applicable emergency-visit copayment is collected at discharge.

Emergency fee: UPMC Children’s does not publish one universal flat “ER fee” that represents what every family will pay. Emergency costs depend on services, tests, medications, physician care, insurance deductible, coinsurance and network status. For planned services, use UPMC’s personalized estimator. Emergency care should not be delayed while trying to calculate a price.

Referral requirement after an ER visit

UPMC notes that many insurance plans require a primary-care referral before or within 24 hours after an Emergency Department visit. Check your plan’s rules when practical.

Current UPMC ER information Current ER wait times

How to make an appointment at UPMC Children’s Hospital

Many specialties support both online scheduling and telephone scheduling. Referral rules vary by specialty and insurance plan.

Identify the specialty. Use the specialty table below before calling the hospital switchboard. Cardiology, neurology, surgery, endocrinology and other departments have direct scheduling numbers.
Check whether a referral is required. For example, Pediatric Cardiology and Endocrinology publish referral requirements, while Gastroenterology states that a physician referral is not required.
Prepare insurance information. Have the child’s insurance card, referral or authorization, previous records and relevant test results available.
Select main campus or regional care. Many specialists also see patients at Children’s North, South, East and regional specialty-care centers.
Confirm provider and appointment type. Ask whether your appointment is in-person or video, which physician is scheduled, the clinic floor, arrival time and whether testing is expected before the visit.
UPMC Children’s appointment scheduling Search current UPMC providers

Major pediatric specialty appointment numbers and clinic locations

Specialty Main-campus location Scheduling / contact Useful requirement
General appointments / referral Main campus and regional locations 412-692-7337 Use when you are unsure which specialty should schedule the visit.
Cardiology / Heart Institute Floor 3 412-692-5540 PCP referral is required for Pediatric Cardiology.
Neurology Floor 2 412-692-5520 In-person and video scheduling available.
Neurosurgery Floor 2 412-692-5090 Bring related medical records and imaging information.
Hematology / Oncology Floor 9 412-692-5055 Cancer, blood disorders and related specialty programs.
Gastroenterology Floor 3 412-692-5180 No physician referral required by the department; plan to arrive 30 minutes early.
Endocrinology / Diabetes Floor 3 412-692-5170 Referral from PCP or another Children’s physician required.
Pediatric Surgery Floor 3 412-692-7280 Self-referrals accepted, but managed-care authorization may still be required.
ENT / Otolaryngology Main campus 412-692-5460 Select option 2 for scheduling; video visits are available for some patients.
Orthopaedic Trauma Floor 2, Lion Clinic 412-692-5530 Day appointments plus weekday 5-9 p.m. Orthopaedic Urgent Care.
Hospital Medicine Floor 3 412-692-5135 Primarily inpatient/general pediatric hospital medicine.

Current pediatric doctors and specialists at UPMC Children’s

UPMC Children’s has hundreds of physicians and advanced-practice providers. The lists below bring the names published on several of the hospital’s major specialty-team pages directly into this guide instead of forcing families to open each department separately.

Doctor days and consultation fees: UPMC does not publish a permanent Monday-through-Sunday office schedule or a single consultation fee for every individual physician on its static provider pages. Appointment days change with clinic rotations, inpatient duties, surgery, leave and regional outreach clinics. Use the department number to confirm the exact physician, date, clinic and current available appointment time. We do not invent unavailable doctor schedules or fees.
General Academic Pediatrics – current physicians
  • Alejandro Hoberman, MD – Chief, Division of General Academic Pediatrics.
  • Jacqueline Saladino, MD – Co-Clinic Director, Primary Care Center.
  • Kristin Mary Hannibal, MD – Co-Clinic Director, Primary Care Center.
  • Michael S. Bertenthal, MD
  • Nader Shaikh, MD
  • Timothy R. Shope, MD, MPH
  • Patricia Elizabeth Staley, MD
  • Vildan Tas, MD
  • Katherine Watson, DO
Pediatric Hospital Medicine – current physicians
  • Benjamin Miller, MD – Division Chief.
  • Andrew Buchert, MD – Medical Affairs / Clinical Resource Management.
  • Sylvia Choi, MD
  • Elizabeth Sensenig, MD
  • Eleanor Anna Sharp, MD
  • Tony Tarchichi, MD – Diagnostic Referral Service.
  • Matthew Valente, MD
  • Kishore Vellody, MD – Down Syndrome Center.
  • Allison Williams, MD
Pediatric Cardiology – current physicians

Main-campus clinic: Floor 3. Appointments: 412-692-5540.

  • Gaurav Arora, MD
  • Adam Brian Christopher, MD
  • Mark DeBrunner, MD
  • Craig P. Dobson, MD
  • Johanna Drickman, MD
  • Brian D. Feingold, MD, MS, FAHA
  • Christopher Follansbee, MD
  • David M. Freeman, MD
  • Olivia Hawley Lisser Frosch, MD
  • Bryan J. Funari, MD
  • Bryan H. Goldstein, MD
  • Tyler Hutchison Harris, MD
  • Arvind Hoskoppal, MD
  • Jacqueline Kreutzer, MD – Chief, Pediatric Cardiology.
  • Lizabeth Lanford, MD
  • Megan K. McGreevy, MD
  • Brenda Mendizabal, MD
  • Shaji Chandran Menon, MD
  • Susan A. Miller, MD
  • Evonne Morell, DO
  • Mousumi Moulik, MD
  • Laura Andrea Navarro, MD
  • Laura Jean Olivieri, MD
  • Sunil R. Patel, MD
  • Kirsten Rose-Felker, MD
  • Linda Russo, MD
  • Anita Pradeep Saraf, MD
  • Adam Michael Seitz, MD
  • Rachel Diane Torok, MD
  • Sara Trucco, MD
  • Jacqueline Weinberg, MD
  • Shawn West, MD
  • Matthew Zinn, DO
Child Neurology – current physicians

Main-campus clinic: Floor 2. Appointments: 412-692-5520.

  • Ira Bergman, MD, PhD – Chief, Child Neurology.
  • Robert Safier, MD
  • Hoda Abdel-Hamid, MD
  • Ruba Al-Ramadhani, MD
  • Ross Allen Carson, MD
  • Catalina Cleves-Bayon, MD
  • Katherine Marie Cobb-Pitstick, MD
  • Dana Cummings, MD, PhD
  • Luis Fernandez, MD
  • Robyn Filipink, MD
  • Alexis Franks, MD
  • Jenna Gaesser, MD
  • Ariel R. Heller, MD, MPH
  • Cimy Susan Jacob, MD
  • Kate Kielty, MD
  • Nadia Dominguez Molina, MD
  • Monica Ramesh Naik, MD
  • Elissa K. Ortolani, MD
  • Christina Patterson, MD
  • Deepa Soundara Rajan, MD
  • Levi Shelton, MD
  • Yoshimi Sogawa, MD
  • Inna Vaisleib, MD
  • Rajiv Varma, MD
  • William Welch, MD
  • Shelley Williams, MD
Pediatric Neurosurgery – current physicians

Main-campus clinic: Floor 2. Appointments: 412-692-5090.

  • Taylor Abel, MD – Chief, Pediatric Neurosurgery and Pediatric Epilepsy Surgery.
  • Cody L. Nesvick, MD – Pediatric vascular and skull-base neurosurgery.
  • Martin Gerard Piazza, MD – Neurosurgery Spine Program and pediatric functional neurosurgery.
Pediatric Hematology / Oncology – current physicians

Main-campus clinic: Floor 9. Appointments: 412-692-5055.

  • Jeffrey J. Bednarski II, MD, PhD – Division Director.
  • Cheryl A. Hillery, MD
  • Louis Rapkin, MD
  • Andrew J. Bukowinski, MD
  • James Cooper, MD
  • Erica Lynne Braverman, MD
  • Jessica Dietz Daley, MD
  • James Felker, MD
  • Erika Dawn Friehling, MD
  • Paulina Horvei, MD
  • Ramasubramanian Kalpatthi, MD
  • Benison Cheuk Pan Lau, MD
  • Julia Paige Leix, MD
  • Colleen Ann Mathews, MD
  • Lisa Maurer, MD, PhD
  • Scott H. Maurer, MD
  • Deirdre Nolfi-Donegan, MD
  • Archana Ramgopal, DO
  • Jenny Ruiz, MD
  • Brittani Seynnaeve, MD
  • Paul Szabolcs, MD
  • Jean M. Tersak, MD
  • Randy Windreich, MD
  • Frederico Xavier, MD, MS
Pediatric Gastroenterology, Hepatology and Nutrition – current physicians

Main-campus clinic: Floor 3. Appointments: 412-692-5180.

  • Jeffrey Rudolph, MD – Interim Division Director.
  • Feras Alissa, MD
  • Mary H. Ayers, MD
  • Kristen Critelli, MD
  • Simon Peter Horslen, MD
  • Dale King, MD
  • Douglas Lindblad, MD
  • Madhura Yeshwant Phadke, MD
  • Vikram Kalathur Raghu, MD, MS
  • Leah Siebold, MD
  • Elizabeth Miriam Sinclair, MD
  • Rachel Warsco Smith, MD
  • James Squires, MD, MS
  • Arvind Srinath, MD
  • Whitney Sunseri, MD
  • Veena Venkat, MD
Pediatric Endocrinology – current physicians

Main-campus clinic: Floor 3. Appointments: 412-692-5170.

  • Radhika Muzumdar, MD – Division Chief.
  • Wassim Chemaitilly, MD
  • Silva Arslanian, MD
  • Natalie Hecht Baldauff, DO
  • Dorothy Becker, MD
  • Ingrid Libman DeGordon, MD, PhD
  • Oscar Escobar, MD
  • Domenic J. Filingeri, DO
  • Amanda Flint, MD
  • Alissa Guarneri, MD
  • Nursen Gurtunca, MD
  • Kara S. Hughan, MD
  • Kanthi Bangalore Krishna, MD
  • Vered Lewy-Weiss, MD
  • Christine A. March, MD
  • Mohamed Salah Emam Saleh, MD
  • Emir Tas, MD
  • Mary Ellen Vajravelu, MD
Pediatric General and Thoracic Surgery – current physicians

Main-campus clinic: Floor 3. Appointments: 412-692-7280.

  • Kevin Mollen, MD – Surgeon-in-Chief and Division Chief.
  • Marcus Malek, MD
  • Kelly Austin, MD
  • Geoffrey Bond, MD
  • George Kingsley Gittes, MD
  • Devin R. Halleran, MD
  • Michael Morowitz, MD
  • Carolina Pinzon-Guzman, MD
  • Ward Richardson, MD
  • Dorothy V. Rocourt, MD, MBA
  • Shawn D. Safford, MD
  • Indranil Sau, MD
  • Stefan Scholz, MD
  • Paul K. Waltz, MD
Pediatric ENT / Otolaryngology – current physicians

Scheduling: 412-692-5460, option 2.

  • David Chi, MD – Division Chief and Hearing Center Director.
  • Cuneyt Metin Alper, MD
  • Joseph Dohar, MD
  • Noel Jabbour, MD
  • Dennis J. Kitsko, DO
  • Raymond C. Maguire, DO
  • Jeffrey P. Simons, MD
  • Amanda L. Stapleton, MD
  • Allison B.J. Tobey, MD
  • Rachel Lynn Whelan, MD
Pediatric Nephrology and Kidney Transplant – current physicians
  • Jacqueline Ho, MD – Chief, Pediatric Nephrology.
  • Juhi Kumar, MD – Clinical Director and Medical Director, Pediatric Kidney Transplant.
  • Cassandra Formeck, MD
  • Armando Ganoza, MD – Surgical Director, Pediatric Kidney Transplant.
  • Abhinav Humar, MD
  • Katherine L. Kurzinski, MD – Medical Director, Pediatric Dialysis.
  • Aidan W. Porter, MD
Provider rosters can change. For a child who must see a particular doctor, call the specialty directly and ask: “Is Dr. [name] seeing patients at the Lawrenceville main campus on my preferred date, and what is the earliest available in-person or video appointment?”

Doctor fees, emergency fees and hospital price estimates

UPMC publishes price-transparency data, but there is no reliable one-price answer for “how much does UPMC Children’s cost?” because patient responsibility depends heavily on the exact service and insurance benefits.

How to get a patient-specific estimate

UPMC Price Estimator 1-800-371-8359, option 5

Use this for an approximate out-of-pocket estimate for planned care. UPMC also provides a self-service estimator covering more than 300 common services.

Price transparency file Machine-readable charges

UPMC Children’s publishes gross charges, discounted cash prices and payer-negotiated pricing data as required by federal hospital price-transparency rules.

Doctor consultation fee

UPMC Children’s does not publish one fixed consultation charge that applies to every pediatrician or specialist. A cardiology consultation, oncology visit, surgery consultation, new-patient visit, follow-up visit and diagnostic visit can be billed differently. Insurance copays and deductibles also vary.

Emergency fee

There is no single public flat ER price that can accurately represent every emergency visit. A simple evaluation and a complex trauma visit use different services and resources. Registration begins the billing process, insurance is checked, and any applicable copayment is collected at discharge.

Hospital charge vs. physician charge

Families may encounter hospital charges and professional/physician charges. UPMC Children’s telephone directory provides separate contacts:

Billing question Phone
Patient Business Services – hospital charges 412-692-7800
UPP – physician charges 888-647-9600
UPMC Patient Financial Services 1-800-371-8359
UPMC Customer Service 1-844-591-5949
Do not use the hospital chargemaster as your expected bill. UPMC specifically explains that standard charges are not normally the amount an insured or uninsured family ultimately pays. For planned care, the personalized price estimator is the more useful starting point.
UPMC Children’s price estimator information Hospital standard charges

UPMC Children’s parking: garage rates, ED parking and valet

The Lawrenceville campus has approximately 1,400 on-campus garage spaces. The two most important garages for patients and visitors are the Mid-Campus Garage and Penn Garage.

Mid-Campus Garage

Primary parking for inpatient families and visitors. It can be entered from 44th or 45th Street. Protected walkways connect the garage to the hospital.

Penn Garage

Primarily used by outpatient families and Emergency Department visitors. Access is from 44th Street. Grape elevators connect the garage with outpatient services on Floors 1 through 4.

Standard garage rates

Parking duration Published rate
0 to 3 hours $4
3 to 6 hours $7
6 to 8 hours $10
8 to 24 hours $20

Inpatient family parking

UPMC’s current patient/family handbook states that the Mid-Campus Garage is the main parking location for inpatient support persons and lists an inpatient family rate of $5 per day per vehicle, with up to two support persons per patient. Families of children hospitalized longer than 14 days are described as receiving free parking after day 14. Ask the Parking Desk in the Floor 1 Main Lobby for the current inpatient pass.

Valet parking

Valet service is available when required. Enter the hospital’s main drive from 45th Street. Valet payment is handled by the Floor 1 cashier near the Welcome/Information Center. After the Welcome Center closes at 10:30 p.m., valet-payment assistance is available from the 24-hour Public Safety desk in the Emergency Department.

Parking payment

  • Pay stations are located near the Transformation Corridor entrance from Mid-Campus Garage.
  • Penn Garage pay stations are near the Grape elevators on parking levels.
  • UPMC states that garage pay stations accept cash and credit cards.
  • Debit cards are not accepted at these pay stations.

EV charging

Two reserved EV charging spaces are published on Level 2 of Mid-Campus Garage.

Going to surgery? UPMC’s Same Day Surgery guide directs families to use the Penn Avenue Garage on 44th Street, bring the parking ticket to check-in, then use the Grape elevators to Floor 4.

Visiting hours, parent access and visitor badges

UPMC’s system-wide general visiting hours are 9 a.m. to 9 p.m.. For UPMC Children’s inpatient pediatric units, parents are welcome to be with their children 24 hours a day unless medical or nursing staff advise otherwise.

UPMC Children’s current visitor information also states that visitation is limited to two people in inpatient areas, the Emergency Department, outpatient surgery and outpatient appointments. Unit-specific restrictions may apply.

Visitor badge rules

  • Inpatient and surgical visitors must obtain an identification badge.
  • Badges are issued at the Welcome/Information Center on Floor 1A from 7 a.m. to 10:30 p.m.
  • They are also available through Admitting on Floor 1B.
  • After hours, use the Patient Access desk in the Emergency Department.
  • Visitors over age 18 entering inpatient areas or Same Day Surgery must provide valid photo ID.
  • A confidentiality code is required to receive an inpatient visitor badge.

Badge colors

Badge Typical use
Yellow Family Resource Center, certain outpatient services on Floors 6, 7 or 9, and surgery/procedure registration.
Pink Inpatient units on Floors 4 through 9; typically paired with an access card.
White Emergency Department and open-access areas on Floors 1 through 3.

Children visiting

The current hospital visitor page states that visitors between ages 2 and 18 must be accompanied by an adult and be able to follow current masking requirements where applicable. Same Day Surgery has stricter rules: the current surgery guide states that siblings and other children under 18 are not permitted as surgery-day support persons.

Same Day Surgery: check-in, parking, calls and what to bring

Check-in Floor 4

5:30 a.m. to 4:30 p.m. Monday-Friday, excluding holidays.

Same Day Surgery 412-692-5242

Department is published as open weekdays until 9 p.m.

Automated information 412-692-7476

Address, parking and general surgery-day information.

Before surgery

UPMC states that a preoperative history and physical generally must be completed within 30 days before surgery. The surgical team may also order blood work, EKG, x-ray, CT or other testing.

A Same Day Surgery nurse normally calls 2 to 3 days before surgery. UPMC asks families to have medication lists, pharmacy contact information, allergy information, medical history and accommodation/interpreter needs available for this call.

When will I get the surgery time?

The hospital’s 2026 surgery guide says families are contacted between 1 p.m. and 5 p.m. on the business day before surgery with the procedure time and required arrival time. If you have not been contacted by 5 p.m., call 412-692-5242.

Where to park and check in

  1. Park in the Children’s Hospital Penn Avenue Garage on 44th Street.
  2. Bring the parking ticket with you.
  3. Use the Main Entrance or Grape elevators from the Penn Garage.
  4. Take the Grape elevators to Floor 4.
  5. Follow signs for Same Day Surgery.

What to bring

  • Insurance cards and any required insurance authorization.
  • Photo ID for adult support persons.
  • Required medical and surgical paperwork.
  • Legal guardianship paperwork or court orders when applicable.
  • Medication and allergy information.
  • Glasses or retainer storage cases if needed.
  • A comfort item such as a stuffed animal or toy when appropriate.
  • CPAP equipment if used at home and requested for the procedure.
  • Home inhalers; UPMC says other necessary prescription medication is provided by the hospital pharmacy.
Follow the exact eating, drinking and medication instructions given by the child’s surgical and anesthesia teams. Individual fasting and medication instructions can differ and should not be replaced by a generic online checklist.

UPMC Children’s patient portal: MyCHP and MyUPMC

UPMC Children’s provides digital access through its pediatric portal services. Families may encounter both MyCHP and MyUPMC depending on where the child receives care.

MyCHP

  • Secure messages to participating care teams.
  • Upcoming appointment information.
  • Request new appointments.
  • Video visits where supported.
  • Immunization, allergy and health history.
  • Selected lab and radiology results.
  • Discharge summaries and instructions.

MyUPMC

  • Pre-registration before appointments.
  • Notifications for sooner appointment availability.
  • Follow-up scheduling.
  • UPMC Children’s Community Pediatrics information.
  • Medication history and selected test results.
  • Prescription refill and messaging functions where supported.

MyUPMC support: 1-866-884-8579. UPMC also lists 1-877-621-8014 for certain portal technical questions.

UPMC Children’s portal guide

How to request medical records from UPMC Children’s Hospital

Records questions 412-692-6834

Health Information Management.

Hours 8 a.m.-4 p.m.

Monday through Friday.

Fax 412-692-6068

Signed authorization forms can be sent here.

Email RecordRelease@chp.edu

Official UPMC Children’s record-release email.

Mailing address for record requests

UPMC Children’s Hospital of Pittsburgh
Health Information Management
4401 Penn Avenue
Pittsburgh, PA 15224

Who can request records?

UPMC states that copies can be released after receipt of signed authorization from the parent, legal guardian or patient when the patient is legally authorized to make the request. Records can be provided in electronic or paper form.

Medical record fees

UPMC Children’s states that reasonable cost-based copy fees may apply. Third-party record requests use the Pennsylvania Department of Health medical-record fee schedule. Because the charge depends on the request and format, there is no single correct flat record-copy fee for every request.

Medical-record instructions and authorization form

Billing, financial assistance and insurance

When is the hospital bill sent to insurance?

UPMC Children’s states that the hospital bill is generally submitted to the insurance carrier approximately one to two weeks after discharge. Families without insurance or without sufficient insurance information on file may receive the bill directly.

Insurance and authorization

UPMC Children’s accepts most major health insurance plans and participates with many managed-care plans. Families should bring:

  • Current insurance card.
  • Required primary-care referral.
  • Any insurer authorization for scheduled services.
  • Information about a required second opinion if the plan requires one.

For a scheduled non-emergency admission, UPMC advises families to contact the insurer as soon as the hospitalization is scheduled. Failure to obtain required authorization can result in greater patient financial responsibility.

Highmark and major insurance

UPMC states that UPMC Children’s locations, Children’s Express Care and UPMC Children’s Community Pediatrics participate in-network with major insurers, including Highmark. Network participation can still vary by the exact insurance product, so verify your child’s specific plan before elective care.

Payment help

UPMC Patient Financial Services can provide information about payment plans, financial assistance, medical-assistance screening and price estimates. Call 1-800-371-8359.

UPMC Children’s billing information Pay a UPMC bill

Pint Size Prescriptions outpatient pharmacy

Location Main Lobby

UPMC Children’s Hospital main campus.

Phone 412-692-9200

Outpatient pharmacy.

Day Published hours
Monday-Friday 9:30 a.m. to 7:30 p.m.
Saturday-Sunday 10 a.m. to 2 p.m.

Pediatric-trained hospital pharmacists support inpatient medication management around the clock. The outpatient pharmacy can fill prescriptions before discharge and also carries selected over-the-counter medicines.

Food, cafeteria, coffee, gift shop and hospital amenities

Amenity Location Published hours / detail
Hospital cafeteria Floor 3 Daily 6:30 a.m.-8 p.m.; closes 10:30-11 a.m. for reset.
Koala Cafe Floor 3 Monday-Friday 6:30 a.m.-2:30 p.m.
The Spot market Floor 1 Open 24/7; credit/debit card purchases.
Starbucks Floor 1 Mon-Fri 5 a.m.-9 p.m.; Saturday 7 a.m.-3 p.m. per current handbook.
Vending Floors 1 and 3 Available outside staffed dining hours.
Gift Shop Main Lobby / Floor 1 Official gift-shop page lists Mon-Fri 7 a.m.-8 p.m.; weekends 10 a.m.-4 p.m.
ATMs Floors 1 and 3 Additional ATM also listed in the Rangos Research Center.
Laundry Floor 8 near Orange elevators Laundry products can be obtained from the Welcome Desk.

Patient meals

Patients may order food that complies with their prescribed diet. UPMC’s current patient/family handbook lists ordering from 7 a.m. to 8 p.m. by dialing 864-9700 from a hospital phone, with approximately 45 to 60 minutes for delivery.

Families needing meal assistance can contact Clinical Social Work at 412-692-5255.

Where parents can stay overnight

Inside the hospital

Most acute-care patient rooms provide sleeping accommodations for two adults. Critical-care units provide one bedside sleeping space for a parent, guardian or designee. Siblings and other children cannot stay overnight in the hospital.

Ronald McDonald House Pittsburgh

Ronald McDonald House is connected to the hospital campus and contains 74 private apartments.

  • Address: 451 44th Street, Pittsburgh, PA 15201.
  • Phone: 412-362-3400.
  • Eligibility published by UPMC: families living more than 40 miles from the hospital with a patient under age 21 who is actively receiving care.
  • Published family contribution: $15 per night, with financial assistance available.
  • Rooms are provided based on availability rather than guaranteed advance reservation.

Family House

UPMC also lists Family House at 5308 Liberty Avenue, Pittsburgh, PA 15224, approximately 1.4 miles from the hospital. Published patient/caregiver room rates on the hospital lodging page currently range from approximately $80 to $126 per night depending on room type, with an assistance program available. Phone: 412-647-7777.

Hotel and family-housing rates can change quickly. Confirm the current hospital-family rate directly with the lodging provider before booking.

Interpreter, disability, social work and family support services

Clinical Social Work

412-692-5255

Family support, resource assistance and interpreter-related help.

Patient Representative

412-692-5489

Floor 6 Family Resource Center; concerns, rights and service issues.

Public Safety

412-692-5191

24-hour police/security dispatch and vehicle or bus-stop escorts on request.

Child Life

412-692-5022

Developmental and emotional support for children and families.

Chaplain

412-692-5349

A chaplain is available on call for critical needs 24/7.

Lost and Found

412-864-9990

Maintained through Public Safety near the Emergency Department.

Language interpretation

UPMC provides language interpretation services at no cost. Services can include spoken language interpreters, sign-language interpreters, listening devices and video-based interpretation. The 2026 Same Day Surgery guide states that interpretation is available 24 hours a day, seven days a week.

Disability assistance

UPMC’s Disabilities Resource Center assists patients who are deaf or hard of hearing, blind or have low vision, or have mobility, speech, intellectual, cognitive or behavioral disabilities. The current surgery guide lists the Disabilities Resource Center at 412-605-1483.

Wheelchairs and arrival assistance

The Welcome/Information Center can help with wheelchairs, door assistance, hospital maps, transportation arrangements, visitor passes, car-seat loans when available and overnight accommodation information.

UPMC Children’s Hospital address, entrances, public transit and Google map

Main campus 4401 Penn Avenue

Pittsburgh, PA 15224 – Lawrenceville.

Directions phone 412-692-8088

Hospital directions assistance.

Which street should I use?

  • Emergency Department: use the 44th Street side of the campus.
  • Main patient entrance: approach from Penn Avenue and 45th Street.
  • Valet: enter the main drive from 45th Street.
  • Penn Garage: convenient 44th Street access for outpatient and ED families.
  • Mid-Campus Garage: entrances from 44th and 45th Streets for inpatient families and visitors.

Public transportation

Local bus service serves Lawrenceville. Route information is available near the security desk on Floor 1, next to the Main Lobby. The hospital’s directions page lists transit customer service at 412-442-2000.

Main campus: UPMC Children’s Hospital of Pittsburgh, 4401 Penn Avenue, Pittsburgh, PA 15224. The campus is in Lawrenceville between the 44th Street and 45th Street access points.

UPMC Children’s Hospital phone number directory

Department / need Phone
Main hospital / patient information412-692-5325
Physician referral / appointments412-692-7337
Emergency Department412-692-5555
Admissions412-692-5310
Directions412-692-8088
Welcome / Information Center412-692-7240
Care Coordination412-692-7293
Clinical Social Work412-692-5255
Child Life412-692-5022
Chaplain412-692-5349
Food and Nutrition412-692-5703
Gift Shop412-692-5187
Medical Records / HIM questions412-692-6834
Outpatient Pharmacy412-692-9200
Patient Business Services – hospital charges412-692-7800
UPP – physician charges888-647-9600
Patient Representative412-692-5489
Public Safety / hospital police412-692-5191
Lost and Found412-864-9990
Pittsburgh Poison Center888-222-1222
Supportive / Palliative Care412-692-3234
Volunteer Services412-692-5185
UPMC Price Estimator1-800-371-8359 option 5
UPMC Patient Financial Services1-800-371-8359
UPMC Customer Service1-844-591-5949

Before you leave home: practical checklist

For an outpatient appointment

  • Confirm the doctor’s name and specialty.
  • Confirm main campus vs. regional clinic.
  • Confirm the floor and arrival time.
  • Bring insurance card and required referral.
  • Bring relevant medical records or imaging.
  • Plan for Penn or Mid-Campus Garage.
  • Allow extra time because of current construction traffic.

For an inpatient visit

  • Bring adult visitor photo ID.
  • Ask the patient’s family for the confidentiality code.
  • Use Mid-Campus Garage for most inpatient visits.
  • Ask about the $5 inpatient parking pass when applicable.
  • Get a visitor badge on Floor 1A.
  • Confirm unit-specific visitor restrictions.
  • Save 412-692-5325 for hospital information.

UPMC Children’s Hospital of Pittsburgh FAQs

1. What is the address of UPMC Children’s Hospital of Pittsburgh?
The main hospital is at 4401 Penn Avenue, Pittsburgh, PA 15224 in the Lawrenceville neighborhood. The main hospital phone number is 412-692-5325.
2. Is UPMC Children’s Emergency Department open 24 hours?
Yes. The Emergency Department operates 24 hours a day, seven days a week, with an attending-level pediatric emergency physician on duty. The ED phone number is 412-692-5555.
3. How do I make an appointment at UPMC Children’s?
Call the physician referral line at 412-692-7337 or use the direct specialty number. Many specialties also support online scheduling for in-person and video appointments.
4. What are visiting hours at UPMC Children’s?
UPMC’s general visiting hours are 9 a.m. to 9 p.m. Parents are welcome to remain with children on inpatient pediatric units 24 hours a day unless the clinical team advises otherwise. Unit-specific visitor restrictions can apply.
5. How much is parking at UPMC Children’s Hospital?
Standard Mid-Campus and Penn Garage rates are $4 for up to 3 hours, $7 for 3 to 6 hours, $10 for 6 to 8 hours and $20 for 8 to 24 hours. The patient/family handbook also lists a $5-per-day inpatient family parking rate for eligible support persons using the parking-pass process.
6. Which garage should I use for the Emergency Department?
The Penn Garage is primarily intended for outpatient and Emergency Department families. It has access from 44th Street and connects to hospital outpatient floors using the Grape elevators.
7. How much does an ER visit at UPMC Children’s cost?
There is no single flat published emergency fee that accurately represents every visit. Costs depend on the evaluation, testing, treatment, medications, physician services and insurance benefits. UPMC offers price-estimate support at 1-800-371-8359, option 5 for planned services.
8. How do I request my child’s medical records?
Contact Health Information Management at 412-692-6834. Signed authorization requests may be faxed to 412-692-6068 or emailed to RecordRelease@chp.edu. HIM hours are 8 a.m. to 4 p.m. Monday through Friday.
9. Does UPMC Children’s have an outpatient pharmacy?
Yes. Pint Size Prescriptions is in the Main Lobby. The pharmacy phone number is 412-692-9200. Published hours are Monday-Friday 9:30 a.m. to 7:30 p.m. and Saturday-Sunday 10 a.m. to 2 p.m.
10. Can a parent stay overnight with a child at UPMC Children’s?
Yes. Most acute-care patient rooms have sleeping accommodations for two adults, while critical-care rooms provide one bedside sleeping space for a parent, guardian or designee. Siblings and other children are not permitted to stay overnight.

Primary official sources checked

The useful operational details from these UPMC Children’s pages and public hospital PDFs have been incorporated directly into the guide above. Links remain here mainly for transactions, forms, live appointment availability and information that can change in real time.