Children’s Hosp. of the King’s: Pediatric Care & Info

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Pediatric Hospital Guide · Norfolk VA · CHKD

Children’s Hospital of The King’s Daughters address, phone, emergency care, patient portal, billing, parking, and family information

Children’s Hospital of The King’s Daughters, commonly called CHKD, is located at 601 Children’s Lane, Norfolk, VA 23507. The main hospital phone number is (757) 668-7000.

Use this guide before a pediatric visit, emergency trip, admission, specialist appointment, surgery, lab visit, or billing call. It covers the exact hospital contact points families usually need first: emergency entrance, records, MyCHKD portal, insurance, financial help, visitor rules, parking, and official links.

Call Main Hospital Call Emergency Department Official Location Page Map & Parking
Emergency now? For a life-threatening emergency, dial 911. CHKD’s Emergency Center is on the first floor of the main hospital, with its own entrance and parking on the Raleigh Avenue side. For emergency department questions, call (757) 668-9247.
Hospital address 601 Children’s Lane

Norfolk, VA 23507.

Main phone (757) 668-7000

Use for general hospital questions and routing.

Emergency Department (757) 668-9247

Pediatric emergency care entrance and ED questions.

Hospital type Children’s hospital

Freestanding, full-service pediatric hospital in Norfolk.

Patient portal MyCHKD

Use for online access after the parent or guardian account is set up.

Financial assistance (757) 668-7141

Call for confidential help with charity care or discounts.

About Children’s Hospital of The King’s Daughters

CHKD is the main pediatric hospital for many families in Hampton Roads, the Eastern Shore of Virginia, northeastern North Carolina, and nearby communities.

Children’s Hospital of The King’s Daughters is a not-for-profit pediatric hospital and the center of a broader pediatric health system. The Norfolk main hospital includes inpatient pediatric care, emergency medicine, surgery, specialty care, diagnostic services, child life support, pharmacy access, family resources, and care coordination for children and young adults.

The hospital’s official information describes CHKD as a full-service, freestanding children’s hospital and a Level 1 Pediatric Trauma Center. Families should still confirm the correct clinic, specialist, entrance, parking garage, and appointment time before arrival because CHKD has multiple buildings, practices, urgent care sites, and outpatient locations.

Best first step: If you are visiting the main hospital, use 601 Children’s Lane, Norfolk, VA 23507. If you are seeing a CHKD pediatrician, surgeon, specialist, urgent care, therapy clinic, or lab at another site, confirm the exact address on your appointment reminder.

CHKD phone directory for parents and caregivers

Use the most specific department number when you already know what you need.

Need Phone / contact Use it for
Emergency now 911 Life-threatening emergencies, severe breathing difficulty, serious injury, seizure, unconsciousness, poisoning, or immediate danger.
Main hospital (757) 668-7000 General hospital routing, operator assistance, and main CHKD contact.
Emergency Department (757) 668-9247 Pediatric emergency department questions and arrival guidance when it is safe to call.
Admissions (757) 668-7115 Admission-related questions, inpatient arrival, and hospital registration routing.
Medical Records (757) 668-7221 Full legal copy requests, records release questions, and documentation for other providers.
Billing / Patient Financial Services (757) 668-7105 General billing questions, statement issues, and patient financial services routing.
Hospital & outpatient bill questions (757) 668-8931 Bills for hospital stays, medical testing, labs, X-rays, urgent care, rehabilitative therapies, and outpatient hospital services.
Financial Assistance (757) 668-7141 Charity care, discounted care, application steps, and confidential financial screening.
Patient Relations (757) 668-9744 Concerns, compliments, service issues, unresolved care questions, and hospital feedback.
Comfort Line (757) 668-8888 Escalation when your concern has not been resolved by the care team.
Interpretation line (833) 326-1153 Patient interpretation support.
Poison Control (800) 222-1222 Poison exposure guidance. Call 911 for a life-threatening reaction.
Call script: “I’m calling about a child scheduled at CHKD. The patient name is ____, date of birth is ____, appointment or account number is ____, and I need help with ____.”

Emergency care at CHKD: where to go and what to expect

CHKD’s Emergency Center is designed for children and teens and is separate from a routine pediatric visit or urgent care visit.

Emergency entrance

The Emergency Center is located on the first floor of the main hospital, with its own entrance and parking on the Raleigh Avenue side of the hospital.

When to use 911

Use 911 for severe breathing trouble, major trauma, loss of consciousness, severe allergic reaction, serious seizure, suspected stroke-like symptoms, poisoning with severe symptoms, or immediate danger.

Urgent care vs emergency

CHKD advises urgent care for less serious injuries and illnesses. The emergency department sees the sickest patients first, so minor concerns may wait longer.

What registration may ask

Bring parent or guardian identification, insurance information, medication list, allergies, and guardianship paperwork or written permission if you are not the parent.

Emergency visit preparation checklist

  • Bring the child’s legal name, date of birth, insurance card, and photo ID for the accompanying adult.
  • Bring medication bottles or an accurate medication list, including doses and timing.
  • Bring allergy details, chronic-condition history, recent test results, and specialist names.
  • For non-parent caregivers, bring guardianship paperwork, custody papers, or written permission when available.
  • Tell triage immediately if breathing, color, alertness, pain, bleeding, or symptoms worsen while waiting.
Do not delay urgent care: If your child appears critically ill, has trouble breathing, is unresponsive, has severe bleeding, or has a life-threatening injury, call 911 or go to the nearest emergency department immediately.

Appointments, referrals, check-in, and what to bring

CHKD includes many pediatric practices, specialty clinics, surgeons, therapy locations, urgent care centers, and hospital departments. Your appointment reminder matters.

Confirm the exact location. CHKD has multiple sites. Do not assume every visit is at the main hospital on Children’s Lane.
Check referral and authorization requirements. Some specialty visits, tests, procedures, or surgeries may require insurance pre-certification, referral documents, or outside records.
Bring the right paperwork. Bring ID, insurance card, referral, medication list, custody or guardianship documents, prior test results, imaging disks if requested, and completed forms.
Arrive early for registration. Allow extra time for parking, construction detours, security, check-in, forms, insurance updates, and wayfinding.
Ask where results will appear. Confirm whether test results, notes, and follow-up instructions will be sent through MyCHKD, the ordering provider, or another specialist office.
Get written follow-up instructions. Before leaving, ask who to call for worsening symptoms, prescriptions, school notes, restrictions, and follow-up appointments.
Appointment location warning: CHKD Main Hospital, Children’s Pavilion, Children’s Medical Tower, urgent care, therapy, and specialty offices may have different entrances, parking instructions, and phone numbers.

Pediatric services, departments, and care areas at CHKD

Use CHKD’s official care directory to confirm current programs and appointment routing.

Care area What families usually need Practical next step
Emergency Medicine Pediatric emergency care, trauma care, acute illness, urgent evaluation, triage, discharge instructions, and follow-up routing. Use the Emergency Center entrance and parking. Call 911 for life-threatening symptoms.
Inpatient Hospital Medicine Hospitalist care, inpatient medical management, referrals from emergency departments or community providers, discharge planning, and family education. Ask the inpatient team about daily rounds, discharge goals, medication changes, and follow-up appointments.
Surgery and surgical specialties Pre-op instructions, anesthesia information, fasting rules, arrival time, post-op restrictions, and surgical billing questions. Confirm the surgeon, procedure location, arrival entrance, and pre-authorization before surgery day.
NICU and newborn care High-level neonatal care, family-centered support, private-room NICU care, feeding support, discharge training, and follow-up planning. Ask the NICU team about access rules, parent badges, rounds, lactation, and discharge milestones.
Specialty care Pediatric specialists, diagnostic follow-up, referrals, care plans, chronic-condition management, and consultation notes. Use the official CHKD care directory to confirm the exact specialty, provider, location, and phone number.
Mental and behavioral health Assessment, specialty care, crisis planning, referrals, and family resources for pediatric mental health needs. For immediate danger, call 911 or a crisis line. For appointments, confirm program eligibility and referral requirements.
Lab and diagnostic services Blood draws, imaging, X-rays, lab orders, results routing, and scheduled testing. Confirm order availability, lab hours, fasting rules, and which provider receives results.
Pharmacy Discharge prescriptions and medication access after emergency or inpatient visits. Ask the care team whether prescriptions can be sent to the CHKD pharmacy or your home pharmacy.
Specialty search tip: For cardiology, surgery, neurology, orthopedics, oncology, therapy, urgent care, primary pediatrics, and other specialties, use CHKD’s official “Our Care” directory before driving to the main hospital.

MyCHKD patient portal and HealtheLife app

MyCHKD helps parents and guardians manage supported parts of a child’s care online.

Portal name
MyCHKD Patient Portal.
Mobile access
After access is granted, families can use the HealtheLife app and select Children’s Hospital of The King’s Daughters.
Parent/guardian access
MyCHKD is offered to parents or legal guardians of children from birth to age 14.
Teen access
With written permission from a parent or legal guardian, a teen may establish a MyCHKD account at age 14.
Login problems
Contact your provider’s office if you are having trouble accessing your MyCHKD account.
Full legal records
Use formal medical-record request instructions if you need a complete legal copy of the child’s medical record.
Email privacy note: CHKD notes that account holders may receive email notifications for some portal features. Use an email inbox that the authorized parent, guardian, or patient controls.

Medical records, forms, school paperwork, and release requests

Portal access and legal medical-record copies are not the same thing. Use the correct path for your need.

Need Best route What to prepare
Full legal copy of a child’s medical record Medical Records / formal release process Patient name, date of birth, parent/guardian ID, date range, provider or facility name, delivery method, and signed authorization.
Records sent to another doctor Records release or provider-office coordination Receiving provider name, fax number, clinic address, appointment date, and records needed.
School, camp, college, or sports forms Provider office forms process Current form, vaccine record, physical date, school deadline, and any required signature pages.
Medical history form before visit Patient Forms page Medication list, allergies, past surgeries, diagnoses, immunizations, specialist names, and parent/guardian contact.
Portal access for a teen Teenager Access to MyCHKD authorization Parent/guardian permission and any forms required by CHKD’s portal policy.
Privacy complaint or record-access concern Patient Relations or privacy resources Date, department, patient name, concern summary, and any documents involved.
Records request script: “I need a copy of my child’s medical records. Patient name is ____, date of birth is ____, service dates are ____, and I need the record sent to ____ by ____.”

Billing, insurance, estimates, and bill-pay routing

CHKD families may receive different bills depending on whether care came from the hospital, outpatient services, pediatricians, surgeons, or specialists.

Bill or insurance issue Best contact / route What to check
Hospital and outpatient services bill Hospital & Outpatient Services bill-pay category Hospital stay, medical testing, labs, X-rays, urgent care, therapy, account number, and statement date.
Hospital bill questions (757) 668-8931 or hospital billing email listed by CHKD Account number, guarantor name, insurance EOB, payment plan, and financial assistance eligibility.
Specialist bill Children’s Specialty Group billing Specialist name, office location, claim date, and statement showing Children’s Specialty Group.
Surgical care bill Children’s Surgical Specialty Group billing Surgeon, procedure date, anesthesia billing, facility billing, and separate professional fees.
Insurance requirements Insurance company and CHKD insurance information Referral, pre-certification, second opinion, out-of-network rules, deductible, co-insurance, and covered providers.
Newborn insurance Employer or insurance carrier plus CHKD benefits analyst if needed Add the newborn to the policy within the required timeframe and confirm coverage for hospitalization.
TRICARE TRICARE and CHKD insurance guidance Certificate of non-availability when required, inpatient rules, cost sharing, and each bill’s documentation needs.
No insurance or inability to pay Health benefits analyst / financial assistance Income, family size, proof of residence, eligibility screening, Medicaid options, charity care, and discounts.
Billing caution: A hospital visit can produce more than one bill. Ask whether you are reviewing facility charges, physician charges, surgical charges, specialist charges, lab charges, or outpatient service charges.

Financial assistance and charity care at CHKD

CHKD states that it cares for children who need services regardless of a family’s ability to pay, and offers a financial assistance process based on income and family size.

Call the financial assistance team. For confidential help, call (757) 668-7141.
Gather documentation. Be ready with income tax records, pay stubs, family-size information, proof of residence, insurance details, and the bill or account number.
Choose the application method. CHKD offers an online financial assistance form and a typeable PDF application.
Submit by the accepted route. The official page lists submission by web form, mail, fax, or email.
Ask about related billing policies. Review charity care, billing and collection, payment plan, participating provider, and amounts generally billed information when relevant.
Financial assistance contact: Children’s Hospital of The King’s Daughters, Patient Financial Services – HBA, 601 Children’s Lane, Norfolk, VA 23507. Phone: (757) 668-7141. Email: charitycare@chkd.org. Fax: (757) 668-9181.

Visitor rules, parent access, masking, and family support

Visitor rules can change by unit, infection status, age, season, construction, or public-health guidance. Always confirm before visiting.

Parents and guardians

Parents and legal guardians are central to pediatric care. For inpatient stays, ask the unit about caregiver badges, overnight rules, shift limits, and return procedures.

Respiratory illness

Patients being treated for viral illness such as flu or COVID-19 should follow masking and isolation instructions to protect other children.

Unit-specific rules

NICU, emergency, surgery, intensive care, oncology, and isolation rooms may have different visitor limits or screening requirements.

Support services

Ask your care team about child life, chaplaincy, social work, interpreter services, school support, and patient relations when your family needs help.

Visitor confirmation script: “My child is in unit ____ / has an appointment on ____. Who may visit, what ID is needed, and are masks, badges, or special instructions required today?”

Parking, entrances, light rail, and campus navigation

CHKD’s main hospital sits within a busy medical campus. Plan extra time before emergency, surgery, imaging, lab, and specialty visits.

Parking / route need Official guidance to check Practical tip
Main visitor garage Visitor parking is provided in a garage adjacent to CHKD, with entrance on Olney Road facing Wagner Avenue. Allow time to park, walk, check in, and find the correct department.
Inpatient family validation CHKD provides free all-day parking for one car per patient per day with proper paperwork. Keep the ticket secure and ask the visitor desk about daily validation.
Emergency parking Emergency families should use designated Emergency Center parking on the Raleigh Avenue side. Follow signs for Emergency Center Parking rather than ordinary visitor parking if going to the ED.
Campus detour CHKD has posted construction-detour instructions affecting some entrances in 2026. Check the official location page and campus map before driving.
Public transit The Tide light rail stops at EVMC/Ft. Norfolk, near the Eastern Virginia Medical Campus and CHKD. Use the pedestrian walkway above Brambleton Avenue and follow campus signs toward CHKD.

Patient relations, complaints, and unresolved concerns

If a care, communication, safety, billing, or service concern is not resolved by the immediate team, CHKD provides patient-relations contacts.

Patient Relations
Call (757) 668-9744 to speak with a patient relations specialist.
Comfort Line
Call (757) 668-8888 when a concern has not been resolved by the care team.
Ask the care team first
For immediate bedside issues, start with the nurse, physician, unit manager, or care team member present.
External complaint route
CHKD’s patient relations page lists the Virginia Department of Health, Office of Licensure and Certification, for unresolved complaints.
Document the issue
Write down the date, time, department, people involved, what happened, and what resolution you are requesting.
Concern script: “I need help resolving a concern about my child’s care. The patient is ____, the unit/department is ____, the date was ____, and the issue is ____.”

Children’s Hospital of The King’s Daughters map and address

Use the map for the main hospital and Emergency Center campus. Confirm exact building and entrance for specialty appointments.

Main hospital address

Children’s Hospital of The King’s Daughters
601 Children’s Lane
Norfolk, VA 23507
Main: (757) 668-7000
Emergency Department: (757) 668-9247

Main hospital and pediatric Emergency Center campus in Norfolk, Virginia.

Before you drive

  • Check whether your appointment is at the main hospital or a different CHKD location.
  • Use the official campus map for construction detours and entrance changes.
  • For emergency care, follow Emergency Center signs and use the Raleigh Avenue side.
  • For inpatient parking validation, keep the parking ticket safe and ask the visitor desk.
  • For urgent care, confirm the urgent care location instead of driving to the main hospital by default.

Official source checklist for this CHKD guide

Use these official pages for final verification because phone numbers, visitor rules, detours, billing categories, and financial assistance details can change.

Official source What it verifies When to use it
CHKD Main Hospital & Emergency Center Address, main phone, Emergency Center route, lab hours, campus detour, and location details. Use before driving to the hospital or emergency center.
CHKD Contact Us Main phone, mailing address, admissions, billing, emergency department, medical records, financial assistance, patient relations, interpretation, and other department numbers. Use when you need a department-specific phone number.
Emergency Medicine Emergency Center entrance, parking, triage, registration, discharge instructions, pediatric emergency care, and urgent-care routing. Use for emergency arrival planning and ED expectations.
Parking Visitor garage, emergency parking, validation, nearby parking options, and campus map routing. Use before arriving for an appointment, surgery, admission, or emergency visit.
Visiting Policies Current visitor and masking policy details, including special rules for certain infection-control situations. Use before visiting an inpatient child or accompanying a patient.
MyCHKD Patient Portal Portal access, teen access rules, account-support guidance, HealtheLife app instructions, and full-record request routing. Use for online access to supported patient information.
Patient Forms Patient registration, medical records release, history forms, school forms, sports physical forms, consent forms, telehealth forms, financial assistance forms, and privacy forms. Use before a visit or when a school, camp, college, or provider requests paperwork.
Billing and Insurance Bill-pay categories, hospital/outpatient billing, pediatrician billing, surgical billing, specialist billing, and billing contact routes. Use when the bill type or payment portal is unclear.
Insurance Information Insurance billing cooperation, accepted plans list, TRICARE information, Medicaid guidance, newborn insurance, and health benefits analyst contacts. Use before scheduled tests, procedures, admissions, or specialty visits.
Financial Assistance Financial assistance application, documentation requirements, phone, email, fax, address, and charity-care policy links. Use when your family needs help with hospital bills or ability-to-pay questions.
Patient Relations Patient relations phone, Comfort Line, unresolved-concern routing, and external complaint options. Use for unresolved care, service, safety, or communication concerns.
Our Care CHKD practice, program, service, and specialty search. Use to find the correct pediatric specialty, surgeon, clinic, or program.
Independent guide notice: This page does not provide medical advice, make appointments, issue medical records, approve financial assistance, update visitor rules, or guarantee real-time emergency wait times. Use CHKD’s official pages and direct phone numbers for current instructions.

Children’s Hospital of The King’s Daughters FAQs

These questions focus on CHKD’s address, phone numbers, Emergency Center, appointments, portal, records, parking, insurance, financial help, and visitor information.

1. What is the address of Children’s Hospital of The King’s Daughters?
Children’s Hospital of The King’s Daughters is located at 601 Children’s Lane, Norfolk, VA 23507.
2. What is CHKD’s main phone number?
The main hospital phone number is (757) 668-7000. Use it for general hospital routing and non-emergency questions.
3. What is the CHKD Emergency Department phone number?
The Emergency Department phone number listed by CHKD is (757) 668-9247. For a life-threatening emergency, call 911 instead of waiting on a phone call.
4. Where is the CHKD Emergency Center entrance?
The Emergency Center is on the first floor of the main hospital and has its own entrance and parking on the Raleigh Avenue side of the hospital. Use official campus directions before arrival.
5. Is CHKD a children’s hospital only?
Yes. CHKD is a pediatric hospital and health system focused on infants, children, teens, and young adults. Confirm age limits and program eligibility with the specific department or provider.
6. How do I access the MyCHKD patient portal?
Use the MyCHKD Patient Portal page. Parents or legal guardians can request access for children from birth to age 14, and teens may establish access at age 14 with written parent or guardian permission.
7. How do I request medical records from CHKD?
For a full legal copy of your child’s medical records, follow CHKD’s medical-record request process or call Medical Records at (757) 668-7221. Portal access is not always the same as a full legal record copy.
8. Does CHKD offer financial assistance?
Yes. CHKD has a financial assistance program based on income and family size. For confidential help, call (757) 668-7141 and ask what documentation is required.
9. Where should families park at CHKD?
Visitor parking is provided in a garage adjacent to CHKD, with entrance on Olney Road facing Wagner Avenue. Emergency families should use Emergency Center parking on the Raleigh Avenue side. Ask about validation if your child is inpatient.
10. Who should I contact if I have a concern about care at CHKD?
Start with the care team, nurse, physician, or unit manager. If the concern is not resolved, call Patient Relations at (757) 668-9744 or the Comfort Line at (757) 668-8888.