Pediatric Hospital Guide · Troy MI · ER & Specialty Care
Children’s Hospital of Michigan Troy address, phone, pediatric emergency care, specialties, appointments, records, billing, and visitor information
Children’s Hospital of Michigan – Troy is a DMC Children’s pediatric hospital and specialty center at 350 West Big Beaver Rd, Troy, MI 48084. The official location page lists the main phone as 248-524-7180.
The Troy location includes a pediatric emergency department open 24/7 and pediatric specialty services such as cardiology, neurology, ENT, gastroenterology, endocrinology, orthopedics, urology, hematology/oncology, surgery, imaging, lab, rehab, and sleep services.
Address: 350 W Big Beaver Rd
Phone: 248-524-7180
ER: Open 24/7
Appointments: 313-745-KIDS
Medical emergency? Call 911 or go to the nearest emergency room. For a child with trouble breathing, seizure, severe allergic reaction, serious injury, poisoning, dehydration, chest pain, stroke-like symptoms, altered mental status, or a life-threatening condition, do not wait for an appointment.
Facility
Children’s Hospital of Michigan – Troy
Pediatric emergency and specialty-care location in Troy, Michigan.
Address
350 West Big Beaver Rd
Troy, MI 48084.
Main phone
248-524-7180
Use for location routing, ER questions, directions, and specialty-center help.
ER access
Open 24/7
DMC Children’s lists the Troy Emergency Department as open 24 hours, 7 days per week.
Office hours
Generally Mon-Fri
Specialty office hours are generally Monday through Friday, 8 a.m. to 5 p.m.; call before traveling.
Medical records
313-745-5353
DMC contact guidance lists Children’s Hospital of Michigan medical records at this number.
Children’s Hospital of Michigan Troy overview
The Troy location is useful for families in Oakland County and nearby communities who need pediatric-focused emergency care, outpatient specialty visits, diagnostic services, or follow-up care closer to home.
Children’s Hospital of Michigan – Troy is part of DMC Children’s Hospital of Michigan. It is separate from the main Detroit children’s hospital campus at 3901 Beaubien Blvd, but it shares pediatric specialty routing, medical-record systems, billing resources, and many DMC Children’s parent resources.
Use the Troy location when your child’s appointment, emergency department visit, lab work, imaging test, or specialty clinic is specifically scheduled at 350 West Big Beaver Rd. If your child’s paperwork says Detroit, Beaubien, Children’s Hospital of Michigan main campus, or another DMC Children’s specialty center, verify before driving to Troy.
Quick answer: For Troy location questions, call 248-524-7180. For general Children’s Hospital of Michigan scheduling help, call 313-745-KIDS.
Children’s Hospital of Michigan Troy address and phone numbers
Use the exact location name and address because Children’s Hospital of Michigan also has a main Detroit campus and other specialty centers.
| Contact item | Details | Use it for |
|---|---|---|
| Facility name | Children’s Hospital of Michigan – Troy | Use when calling, searching GPS, confirming an appointment, or requesting records from a Troy visit. |
| Address | 350 West Big Beaver Rd, Troy, MI 48084 | Use for ER, specialty clinic, imaging, lab, and appointment directions. |
| Troy main phone | 248-524-7180 | General Troy location routing, directions, ER questions, department routing, and appointment-location confirmation. |
| Children’s Hospital main scheduling line | 313-745-KIDS | General Children’s Hospital of Michigan appointment and specialty-care routing. |
| DMC toll-free scheduling | 888-DMC-2500 | DMC-wide scheduling and service routing when you are not sure which location or provider you need. |
| Medical records | 313-745-5353; fax 313-966-0127 | Request copies of records from Children’s Hospital of Michigan, including Troy-related records when applicable. |
| Emergency | 911 | Life-threatening symptoms, severe injury, poisoning, breathing trouble, seizure, or unsafe transport. |
Phone-listing caution: Some older directory listings may show different Children’s Hospital of Michigan Troy numbers. Use the current DMC Children’s Troy location page or DMC contact page before relying on a number for urgent or scheduled care.
Children’s Hospital of Michigan Troy pediatric emergency room
The Troy Emergency Department is pediatric-focused and is listed as open 24 hours, 7 days per week.
Call 911
Use 911 for life-threatening symptoms, unsafe transport, major trauma, trouble breathing, seizure, severe allergic reaction, poisoning, overdose, blue lips, loss of consciousness, or a child who is difficult to wake.
Go to pediatric ER
Use the Troy pediatric ER when your child needs urgent emergency evaluation by pediatric-trained emergency staff and it is safe to travel by private vehicle.
Call pediatrician first
For mild fever, medication questions, minor rash, non-severe cough, routine follow-up, forms, school notes, refills, or chronic-condition questions, call your child’s doctor unless symptoms worsen.
Use scheduled specialty care
For cardiology, neurology, ENT, gastroenterology, orthopedics, urology, endocrinology, surgery, sleep, imaging, lab, or rehab visits, call ahead and verify appointment time and department location.
Use ER check-in carefully
If the official page offers ER check-in, remember that check-in is not a substitute for emergency triage. If symptoms are severe, call 911 or go immediately.
Do not wait online: If your child has trouble breathing, severe dehydration, a seizure, serious head injury, severe abdominal pain, signs of stroke, or a possible poisoning, call 911 or go to the ER immediately.
Pediatric specialties and services at the Troy location
DMC Children’s lists a broad range of pediatric specialty and diagnostic services connected with the Troy location.
| Service area | What families commonly need | Before the visit |
|---|---|---|
| Emergency Medicine | Pediatric ER evaluation for urgent and emergency symptoms. | Call 911 for severe or unsafe symptoms; bring medication list, allergies, and insurance if available. |
| Cardiology / Echo | Heart murmur, chest pain evaluation, rhythm concerns, congenital heart follow-up, or echocardiogram. | Bring prior EKG/echo reports, medication list, and family history if known. |
| Neurology / EEG / Sleep Disorders | Seizure evaluation, headaches, developmental concerns, abnormal movements, EEG testing, or sleep studies. | Bring videos of events when safe, medication list, school concerns, and prior neurology records. |
| ENT / Audiology | Ear infections, hearing concerns, tonsils/adenoids, breathing/snoring, speech-hearing concerns, or audiology testing. | Bring hearing-test results, antibiotic history, school/speech notes, and prior ENT records. |
| Gastroenterology / Liver Disease | Abdominal pain, reflux, constipation, liver issues, inflammatory bowel concerns, feeding difficulty, or digestive follow-up. | Ask if fasting, stool studies, lab work, or outside records are needed. |
| Endocrinology / Diabetes | Diabetes care, growth, puberty, thyroid issues, hormone concerns, or endocrine follow-up. | Bring glucose logs, pump/CGM data, lab results, growth charts, and medication list. |
| Orthopedics / Rehab | Fractures, scoliosis, sports injuries, gait concerns, therapy, physical medicine, or rehab services. | Bring imaging CDs/reports, brace details, PT notes, and activity/sports requirements. |
| Hematology / Oncology | Blood disorders, anemia concerns, bleeding/clotting issues, cancer follow-up, or specialty infusion coordination. | Ask about labs, records, masks, infection precautions, and whether sibling visitors are allowed. |
| Urology / Nephrology | Kidney issues, urinary problems, hydronephrosis, recurrent UTIs, bladder concerns, or surgical urology follow-up. | Bring imaging, urine test results, medication list, and voiding or fluid-intake history. |
| Pediatric Surgery | Surgical consults, pre-op visits, follow-up, hernias, masses, abdominal issues, or specialty surgical care. | Confirm fasting rules, imaging needs, consent requirements, and whether both guardians need to be present. |
Specialty-care tip: Many pediatric specialty clinics require referral notes, prior test results, imaging, medication lists, and insurance authorization. Ask what to bring when scheduling.
Appointments, referrals, and finding a pediatric specialist
Children’s Hospital of Michigan Troy may be used for emergency care, scheduled specialty care, lab, imaging, and follow-up visits. Confirm the exact department before traveling.
Confirm whether it is urgent or scheduled.
Use the ER for emergencies. Use scheduling for non-emergency specialty visits, follow-ups, second opinions, imaging, lab, sleep, rehab, or surgery consults.
Call the correct number.
For Troy location routing, call 248-524-7180. For broader DMC Children’s appointment help, call 313-745-KIDS or 888-DMC-2500.
Ask if a referral is required.
Some plans and specialties need a referral, prior authorization, or records before the appointment can be scheduled.
Verify the Troy location.
Confirm the appointment is at 350 West Big Beaver Rd, Troy, MI 48084, and ask which floor, suite, entrance, or check-in desk to use.
Send outside records early.
Ask whether outside labs, imaging, clinic notes, hospital discharge summaries, growth charts, school forms, or therapy notes should be sent before the visit.
Check insurance and out-of-pocket cost.
Call your plan before the visit to verify network status, copay, deductible, authorization, and facility-billing details.
Appointment script: “My child needs a pediatric ____ appointment at Children’s Hospital of Michigan Troy. Do we need a referral or authorization, what records should we send, and which entrance or check-in desk should we use?”
Imaging, lab, EEG, echo, sleep, and diagnostic testing
Diagnostic visits often have preparation rules. Always confirm instructions before the test date.
Imaging
Troy service listings include CT scan, MRI, fluoroscopy, ultrasound, X-ray, diagnostic imaging, and radiology-related services. Ask whether fasting, sedation, contrast, or prior authorization is needed.
Lab draw station
The location page notes that families should call ahead to schedule a lab appointment. Bring the provider order, insurance card, and any fasting instructions.
EEG and neurology testing
Ask whether your child should sleep less, wash hair, avoid hair products, adjust medications, or bring comfort items before an EEG.
Echo and cardiology testing
Bring prior heart records, EKGs, imaging reports, medication list, and family cardiac history if available.
Test-prep warning: Some imaging or sleep tests may be delayed if the child ate, drank, took certain medication, lacks authorization, or arrived at the wrong location. Call the department if instructions are unclear.
Visitor information for Children’s Hospital of Michigan
Visitor rules can vary by campus, unit, infection-control status, and patient condition. Call ahead if the visit matters.
| Visitor topic | What official guidance says | Before you go |
|---|---|---|
| General visiting hours | Children’s Hospital of Michigan visitor guidance lists visiting hours as 8 a.m. to 8 p.m., 7 days a week. | Confirm whether this applies to your child’s unit or outpatient location. |
| Inpatient visitors | For inpatient services, all patients are allowed up to two visitors at any one time under the listed policy. | Ask whether ER, surgery, clinic, imaging, or specialty visits have different rules. |
| Minors visiting | All minors must be accompanied by an adult. | Ask if siblings can come to the appointment or if childcare should be arranged. |
| Ill visitors | Visitors with illness or cold symptoms may be asked to choose another time during wellness. | Do not visit if you have fever, cough, vomiting, diarrhea, rash, or contagious symptoms. |
| Support needs | Exceptions can be handled individually under the direct care team, including patients who need support to communicate or access treatment. | Ask the care team how to document disability, communication, or support-person needs. |
Best visitor step: Call the Troy location or the child’s department before traveling, especially for ER, surgery, imaging, infectious symptoms, special-needs support, or sibling questions.
Patient portal, online bill access, and parent resources
DMC Children’s parent resources include portal access, billing, pre-registration, visitor information, and financial resources.
Portal access
Use the official DMC Children’s parent resources or portal link for hospital-related portal access and results. If your child’s information is missing, call the department or medical-records office.
Appointment paperwork
Ask whether pre-registration, consent, referral, guardianship, insurance, or school forms should be completed before the visit.
Online bills
DMC Children’s online bill resources allow families to view hospital-bill details such as amount due, services associated with charges, insurance payments, and payment history.
Separate bills
DMC Children’s warns that doctors, laboratories, or other service providers may send separate bills that cannot be paid through the Children’s Hospital online bill-payment service.
Help finding resources
Use the official parent resources area for financial support, payment plans, insurance, pricing estimates, visitor information, patient rights, and pre-registration.
How to request medical records from Children’s Hospital of Michigan
Medical records are released through a formal authorization process. Parents and legal representatives may need proof of authority.
| Record need | Official route | What to prepare |
|---|---|---|
| Medical record copy | Complete the DMC Authorization to Release Medical Information and Fees form. | Patient full name, date of birth, dates of service, type of information needed, recipient, purpose, expiration date if desired, signature, and date. |
| Children’s Hospital records office | Children’s Hospital of Michigan, 3901 Beaubien Blvd, Detroit, MI 48201, Attn: Medical Records. | Use the official address and mark the envelope “Attn: Medical Records.” |
| Records phone / fax | DMC contact page lists Medical Records phone 313-745-5353 and fax 313-966-0127 for Children’s Hospital of Michigan – Troy. | Ask whether Troy visit records require the same central records process. |
| Record details | Specify type of information and service dates, such as “ER report from specific date visited.” | Give the exact visit date, Troy location, provider, department, and requested documents. |
| Legal representative request | Authorization signed by a representative must include guardianship papers or power of attorney when required. | Bring parent/guardian ID, custody documents, guardianship, power of attorney, or court paperwork if needed. |
| Sensitive records | Certain sensitive information requires special authorization, including psychiatric, drug/alcohol abuse, HIV/AIDS, and sexual-abuse information. | Ask the records office how to complete sensitive-information authorization correctly. |
Records request script: “My child was seen at Children’s Hospital of Michigan – Troy on ____. I need ____ records. Which authorization form, ID, guardianship documents, fee, fax, and mailing instructions should I use?”
Billing, insurance, financial support, and separate provider bills
Hospital bills can include facility charges and separate professional bills. Confirm coverage before scheduled care whenever possible.
Financial resources
DMC Children’s financial resources include bill payment, insurance and financial support, payment-plan agreements, pricing information, and estimates.
Insurance verification
Children’s Hospital of Michigan says it accepts a wide variety of plans but recommends verifying coverage with your carrier before arriving or making enrollment decisions.
Payment plans
DMC Children’s notes payment-plan flexibility and says families can make payment-plan arrangements or pay by phone through the listed billing route.
Separate bills
You may receive separate bills from physicians, laboratories, or other service providers. These may not be payable through the Children’s Hospital online bill-payment service.
Billing tip: Before a planned specialty visit, ask your insurer about network status, referral requirements, prior authorization, facility charges, specialist charges, imaging charges, lab charges, deductible, and copay.
Price estimates, standard charges, and uninsured-patient questions
Published hospital charges are not always the amount a family pays. Insurance, Medicaid, Medicare, discounts, and financial assistance can change the final patient responsibility.
Ask whether the service is emergency or planned.
Emergency care should not be delayed for price shopping. For planned imaging, surgery, sleep testing, therapy, or specialty visits, ask for an estimate.
Call your insurance plan first.
Ask whether Children’s Hospital of Michigan – Troy, the specialist, imaging service, lab, anesthesia, and facility are in network.
Use DMC Children’s pricing information.
The pricing page includes standard charges, shoppable-services information, and guidance that out-of-pocket cost can differ from standard charges.
Call for a personalized estimate.
DMC Children’s pricing guidance lists financial counselors at 833-850-5052 for personalized quotes and payment-plan information.
Ask about uninsured or underinsured options.
If the child is uninsured or the family cannot afford the bill, ask about financial counseling, discounts, Medicaid options, and payment arrangements.
Estimate checklist: Ask for the CPT code, service location, provider name, facility charge, professional charge, anesthesia charge, lab/imaging charge, and whether the estimate includes all expected bills.
Children’s Hospital of Michigan Troy map, directions, and parking planning
Use the map only after confirming that your child’s appointment or emergency department destination is the Troy location.
Children’s Hospital of Michigan – Troy
350 West Big Beaver Rd
Troy, MI 48084
Main: 248-524-7180
Confirm entrance, department, appointment time, and parking instructions before scheduled specialty, imaging, lab, or surgery-related visits.
Children’s Hospital of Michigan — Main Campus
3901 Beaubien Blvd
Detroit, MI 48201
Main: 313-745-KIDS
Use the Detroit campus only when the appointment, transfer, or paperwork specifically lists the main Children’s Hospital of Michigan campus.
Travel note: DMC Children’s Troy page mentions I-75 construction awareness. Leave early for scheduled appointments and check traffic before traveling.
Who to call for common Children’s Hospital of Michigan Troy needs
Use this quick routing table before calling so you can ask for the right desk or department.
| Need | Best contact | What to say |
|---|---|---|
| Troy location, directions, ER, or department routing | 248-524-7180 | “I need Children’s Hospital of Michigan – Troy at 350 West Big Beaver Road. Please route me to ____.” |
| Schedule or find a pediatric specialist | 313-745-KIDS or 888-DMC-2500 | “My child needs a pediatric ____ appointment. Can it be scheduled at Troy?” |
| Medical records | 313-745-5353 | “My child was seen at the Troy location on ____. I need ____ records.” |
| Medical records fax | Fax 313-966-0127 | “Please confirm the correct fax for my child’s authorization before I send it.” |
| Pricing estimate | 833-850-5052 | “I need an estimate for ____ at Children’s Hospital of Michigan – Troy.” |
| Bill payment or payment plan | Use DMC Children’s billing resources or call the payment-plan number shown on the bill/payment page. | “I have a bill for account number ____. I need to understand charges, insurance payments, and payment-plan options.” |
| Life-threatening emergency | 911 | “This is a pediatric emergency. My child is ____ years old and has ____ symptoms.” |
Before you go to Children’s Hospital of Michigan Troy
Bring the right items and verify the correct location so your child’s ER, specialty, lab, imaging, or therapy visit goes more smoothly.
For ER visits
- Photo ID for parent or guardian if available
- Insurance card or Medicaid information if available
- Medication list, doses, allergies, and recent symptoms
- Primary care doctor and specialist names
For specialty visits
- Referral and prior authorization if required
- Outside records, labs, imaging, and school notes
- Medication list and pharmacy
- Questions for the specialist written in advance
For imaging or lab
- Provider order
- Test-prep instructions
- Fasting or sedation guidance if applicable
- Prior imaging reports or CDs when requested
For records or billing
- Visit date and Troy location
- Child’s full legal name and date of birth
- Authorization form or guardianship papers
- Bill account number or statement copy
Parent tip: Save the Troy address, main phone number, child’s medication list, allergies, pediatrician name, insurance card photo, and specialist instructions in your phone before the appointment.
Official source checklist for this Children’s Hospital of Michigan Troy guide
Use these official DMC Children’s and DMC pages for final verification because phone numbers, hours, visitor rules, billing, accepted insurance, and records steps can change.
| Official source | What it verifies | When to use it |
|---|---|---|
| Children’s Hospital of Michigan – Troy | Troy location address, phone, emergency department hours, office-hours note, service list, appointment link, doctor search, parent portal link, and directions. | Use first for Troy location and service details. |
| DMC Contact page | Troy main phone, medical records phone/fax, DMC hospital contacts, nurse question line, scheduling, and emergency disclaimer. | Use for contact routing and records phone verification. |
| Troy Emergency Room page | Pediatric ER information for the Troy location when available. | Use before checking ER-specific online tools or instructions. |
| Request Medical Records | Authorization form process, mailing/fax route, required authorization fields, sensitive-information authorization, record turnaround guidance, and confidentiality language. | Use for record copies from Children’s Hospital of Michigan. |
| Visitor Information | Visitor policy, inpatient visitor limit, minor visitor rule, sick visitor restriction, visiting hours, and support-person exceptions. | Use before visiting a child or attending with siblings. |
| Patient Financial Resources | Bill payment, insurance and financial support, payment plans, pricing information, and estimates. | Use for cost, payment, and assistance questions. |
| Health Insurances Accepted | Accepted insurance list and recommendation to verify Children’s Hospital of Michigan coverage with the carrier. | Use before planned care or enrollment decisions. |
| Pay Your Bill Online | Online bill access, payment portal, payment-plan phone payment route, and separate-bill warning. | Use when paying or reviewing a hospital bill. |
| Hospital Pricing Information | Standard charges, insured/uninsured price explanation, estimate guidance, financial counselor phone, and last-updated price-transparency note. | Use before planned services or when estimating out-of-pocket cost. |
| DMC Children’s Services | Pediatric specialty service categories and Children’s Hospital of Michigan service overview. | Use to explore specialty programs before scheduling. |
Independent guide notice: This page is not operated by Children’s Hospital of Michigan, Detroit Medical Center, or DMC Children’s. Always confirm medical, emergency, visitor, billing, insurance, appointment, records, and pricing details with official hospital sources.
Children’s Hospital of Michigan Troy FAQs
Common questions about the Troy address, phone number, pediatric ER, appointments, specialties, visitor rules, records, insurance, bills, pricing, and maps.
1. What is the address for Children’s Hospital of Michigan Troy?
Children’s Hospital of Michigan – Troy is located at 350 West Big Beaver Rd, Troy, MI 48084.
2. What is the phone number for Children’s Hospital of Michigan Troy?
The official Troy location page lists the main phone as 248-524-7180. DMC’s contact page also lists Children’s Hospital of Michigan – Troy main phone as 248-524-7180.
3. Does Children’s Hospital of Michigan Troy have an emergency room?
Yes. DMC Children’s lists the Troy Emergency Department as open 24 hours, 7 days per week. For a life-threatening emergency, call 911 or go to the nearest emergency room immediately.
4. What pediatric specialties are available at Children’s Hospital of Michigan Troy?
The Troy location lists pediatric services such as emergency medicine, cardiology, neurology, ENT, gastroenterology, endocrinology, nephrology, urology, orthopedics, hematology/oncology, pediatric surgery, allergy, genetics/metabolism, audiology, EEG, sleep disorders, imaging, lab, and rehabilitation services.
5. How do I schedule an appointment at Children’s Hospital of Michigan Troy?
Call the Troy location at 248-524-7180 for location routing or call Children’s Hospital of Michigan appointment support at 313-745-KIDS. Ask whether the specialty is available in Troy, whether a referral is required, and what records to send before the visit.
6. What are the office hours at Children’s Hospital of Michigan Troy?
DMC Children’s Troy page states that the Emergency Department is open 24 hours, 7 days per week, and office hours are generally Monday through Friday, 8 a.m. to 5 p.m. Call before traveling because specialty departments and labs can have different scheduling rules.
7. How do I request medical records for a Troy visit?
Use the DMC Authorization to Release Medical Information process. DMC’s contact page lists Children’s Hospital of Michigan – Troy medical records phone as 313-745-5353 and fax as 313-966-0127. Ask the records office what authorization, ID, and guardianship documents are required.
8. What are the visitor rules for Children’s Hospital of Michigan?
DMC Children’s visitor guidance lists visiting hours from 8 a.m. to 8 p.m., 7 days a week, and says inpatient patients are allowed up to two visitors at one time. Minors must be accompanied by an adult, and sick visitors may be asked to visit another time.
9. Does Children’s Hospital of Michigan Troy accept my insurance?
Children’s Hospital of Michigan accepts a wide variety of plans, but the hospital recommends verifying coverage with your insurance carrier before you arrive or make enrollment decisions. Call your insurer about network status, referral, authorization, deductible, and copay.
10. How do I get a price estimate or pay a bill?
DMC Children’s pricing page says financial counselors can provide personalized quotes at 833-850-5052. The online bill-payment page lets families view hospital-bill details and payment history, but separate bills from doctors, labs, or other providers may need to be paid separately.