Children’s Hospital MN: Pediatric Care & Info

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Pediatric Hospital Guide · Minnesota · Minneapolis & St. Paul

Children’s Hospital MN pediatric care, Minneapolis and St. Paul contacts, emergency care, appointments, records, billing, parking, and visitor help

Children’s Hospital MN usually means Children’s Minnesota, the pediatric health system with hospital campuses in Minneapolis and St. Paul.

Use this guide to find the correct campus address, main phone number, emergency department route, appointment option, MyChildren’s portal, medical-record request, billing contact, parking ramp, visitor rule, and parent checklist before visiting.

Find a Location Call Minneapolis Call St. Paul Maps & Parking
Medical emergency: If your child has life-threatening symptoms, call 911 or go to the nearest emergency department. Do not delay emergency care while checking maps, parking, insurance, portal access, or appointment options.
Correct name Children’s Minnesota

Many people search “Children’s Hospital MN” when looking for Children’s Minnesota.

Minneapolis hospital 2525 Chicago Ave. S.

Minneapolis, MN 55404. Main phone: 612-813-6000.

St. Paul hospital 345 N. Smith Ave.

St. Paul, MN 55102. Main phone: 651-220-6000.

Medical records 612-813-6216

Health Information Management is open Monday-Friday, 8:00 a.m.-4:30 p.m.

Hospital billing 952-992-5650

Use for hospital bill questions after a Children’s Minnesota visit.

Visitor standard Badge required

Everyone must wear a visitor badge in the hospital, including parents and legal guardians.

Children’s Hospital MN overview

Children’s Minnesota is the correct hospital system behind most “Children’s Hospital MN” searches.

Children’s Minnesota operates pediatric hospital campuses in Minneapolis and St. Paul. Its hospital guidance says the hospitals serve kids of all ages from before birth to young adulthood and include expected hospital services such as critical care, surgeries, and rehabilitation, plus pediatric-focused programs such as pain and palliative care, music therapy, and pet therapy.

Before you drive, call, or schedule, confirm whether your child needs the Minneapolis hospital, St. Paul hospital, an emergency department, a primary care clinic, a specialty clinic, a surgery center, rehabilitation, virtual care, or another Children’s Minnesota location.

Location warning: Do not type only “Children’s Hospital MN” into GPS if your appointment reminder lists a specific campus, clinic, ramp, suite, or department. Minneapolis and St. Paul are different hospital campuses.

Which Children’s Minnesota hospital campus should you use?

Use your appointment reminder or discharge instruction first. If you are unsure, call the campus or clinic before leaving.

Campus / location Address and phone Best use
Children’s Minnesota Hospital – Minneapolis 2525 Chicago Avenue South, Minneapolis, MN 55404
612-813-6000		 Main Minneapolis pediatric hospital, emergency department, inpatient care, surgery, trauma and emergency care, specialty services, and Minneapolis campus visits.
Children’s Minnesota Hospital – St. Paul 345 North Smith Avenue, St. Paul, MN 55102
651-220-6000		 Main St. Paul pediatric hospital, emergency department, inpatient care, surgery, specialty care, and St. Paul campus visits.
Children’s Minnesota Specialty Center – Minneapolis 2530 Chicago Avenue South, Minneapolis, MN 55404 Specialty clinic appointments and Minneapolis campus outpatient care when appointment instructions list the Specialty Center.
Minneapolis Primary Care Clinic 2530 Chicago Avenue South, Suite 390, Minneapolis, MN 55404
612-813-6107		 Well-child visits, primary care, sick visits, vaccines, and clinic follow-up when this clinic is listed.
Other Children’s Minnesota clinics Use the official locations directory Primary care, specialty care, surgery centers, rehabilitation, and regional visits outside the two hospital campuses.
Simple routing rule: Emergency symptoms go to emergency care or 911. Scheduled appointments should follow the exact location on your appointment reminder. Billing, medical records, and portal questions may use system-wide contact routes.

Children’s Hospital MN phone directory

Use the campus number for hospital routing. Use specialized numbers for medical records, billing, financial assistance, provider access, and complaints.

Need Phone / contact Use this for
Minneapolis hospital main line 612-813-6000 Minneapolis hospital operator, department routing, patient-location questions, and general hospital help.
St. Paul hospital main line 651-220-6000 St. Paul hospital operator, department routing, patient-location questions, and general hospital help.
Emergency Call 911 Life-threatening symptoms, severe injury, breathing trouble, seizure, poisoning, major trauma, or sudden serious illness.
Health Information Management / medical records 612-813-6216
Fax: 612-813-5980		 Medical-record copies, release forms, record access, and HIM questions.
Hospital billing 952-992-5650 Hospital bills, facility charges, statement questions, and post-visit billing support.
General pediatric or specialty services billing 952-992-5640 Billing questions for general pediatric or specialty services.
Hugo, West St. Paul, or Partners in Pediatrics clinic billing 952-992-5560 Clinic billing questions for those listed clinic groups.
Financial assistance counselor 612-813-6432 Financial assistance questions after a visit and help understanding support options.
Cost estimate before appointment 952-992-5627 Most accurate pre-visit estimate for cost of care, before scheduled services.
Security escort 612-813-7777 24-hour escort between hospital and parking facilities.
Family concerns or grievance 612-813-7393 Family liaison support, care concerns, complaints, and feedback routing.
Privacy officer 952-992-5470 Medical-information privacy concerns for Children’s Minnesota sites.
Physician Access / referrals 866-755-2121 Health professional referrals, consults, admissions, and neonatal transport routing.
Call script: “I’m calling about Children’s Minnesota. My child’s name is ____, date of birth is ____, visit or appointment date is ____, campus is Minneapolis/St. Paul/unknown, and I need help with ____.”

Children’s Minnesota emergency care

Use emergency care for serious or sudden pediatric symptoms. Use 911 when the child is not safe to transport by car.

Call 911 now

Call 911 for severe breathing trouble, blue lips, major trauma, seizure, unresponsiveness, poisoning, severe allergic reaction, uncontrolled bleeding, or sudden serious symptoms.

Minneapolis ED arrival

Children’s Minnesota lists emergency department drop-off and pick-up at the Minneapolis campus on E. 25th Street.

St. Paul ED arrival

Use the St. Paul hospital address and follow emergency department signs. Check campus guidance if you are using valet or nearby ramps.

Bring essentials

Bring medications, allergies, insurance card, parent/legal guardian ID, recent test results, specialist names, and discharge papers if safe to gather.

Do not wait for portal replies: MyChildren’s and routine clinic messaging are not emergency tools. Use emergency department care or 911 for urgent symptoms.

Appointments, referrals, primary care, specialty care, and pre-visit planning

Children’s Minnesota has hospital campuses, primary care clinics, specialty departments, surgery centers, and other locations. The right appointment path depends on the care need.

Decide whether the need is urgent. Emergency symptoms should go to emergency care or 911. Routine care can use primary care, specialty scheduling, or clinic contact.
Confirm the location. Check whether the appointment is at Minneapolis, St. Paul, a specialty center, a primary care clinic, a rehabilitation clinic, or a surgery center.
Ask about referral or authorization. Some plans may require a referral, prior authorization, network approval, or primary-care order before specialty care or testing.
Prepare records early. Ask whether the team needs prior notes, labs, imaging, discharge summaries, medication lists, therapy reports, or school documentation.
Bring ID and insurance. Children’s Minnesota billing guidance says to bring photo ID and insurance card to appointments, with co-pays collected at time of service when applicable.
Ask for a cost estimate when planned care is expensive. For planned surgery, imaging, specialty care, or hospital-based clinic care, call before the appointment to ask what insurance and out-of-pocket costs may apply.
Appointment script: “My child needs care for ____. Is this primary care, specialty care, emergency care, surgery, imaging, or another service? Which campus or clinic should we use, and what records should we bring?”

Children’s Minnesota pediatric services and care areas

Services vary by campus, clinic, and department. Always confirm the exact location and appointment type.

Care area What it may involve Parent / caregiver tip
Emergency care Pediatric emergency evaluation for urgent symptoms, injury, trauma, sudden illness, or care-team-directed ED visits. Call 911 for life-threatening symptoms or unsafe transport.
Critical care and inpatient care Hospital admission, specialty teams, nursing care, family support, discharge planning, and follow-up needs. Ask about unit visitor rules, parent overnight options, pharmacy, social work, and discharge instructions.
Surgery Pre-op instructions, anesthesia, same-day or inpatient surgery, recovery, pain control, and follow-up. Ask about fasting, medication holds, arrival time, parking, guardian consent, and recovery restrictions.
Rehabilitation services Therapy and recovery support after injury, surgery, illness, or developmental concerns. Bring therapy orders, prior notes, braces/devices, and insurance authorization details.
Primary care Well-child care, sick visits, vaccines, forms, preventive care, and clinic follow-up. Call the clinic to ask about same-day appointment availability if your child is sick.
Specialty care Pediatric specialists for heart, brain, lungs, cancer and blood disorders, neonatal care, mental health, surgery, ENT, orthopedics, and other areas. Send outside records before the first visit so the specialist can review them.
Pain, palliative, child life, music, and pet therapy Family-centered support services that may help comfort, coping, communication, and quality of life during hospital care. Ask the nurse or care team what support is available for your child’s age and unit.
Interpreter services Language assistance for patients and families. Children’s Minnesota says interpreter services are available for all languages free of charge. Ask before or during the visit.
Service-location warning: A service may be at Minneapolis, St. Paul, a specialty center, a clinic, or another location. Use your appointment instructions before choosing a campus.

MyChildren’s portal and online medical-record access

MyChildren’s is Children’s Minnesota’s online tool for secure access to parts of a child’s medical record.

What the portal helps with

Children’s Minnesota describes MyChildren’s as giving secure access to parts of the child’s medical record, including lab results, immunizations, and more.

When to enroll

Ask patient registration staff on an inpatient unit or at a clinic visit if you need portal enrollment help.

Proxy access

Parents or legal guardians may need to request access for a child, depending on age, status, and policy.

Not for emergencies

Use portal tools for routine record and care-management tasks. Use phone, clinic, ED, or 911 guidance for urgent symptoms.

Portal note: Children’s Minnesota has posted updates about moving online health records from MyChildren’s to MyChart. Use the current official portal page to verify which login applies to your child’s visit date and location.

Medical records, release forms, HIM, and copies

Medical-record copies are handled through Health Information Management. Check MyChildren’s first, then submit a release request if a formal copy is needed.

HIM phone
HIM fax
612-813-5980
Hours
Monday-Friday, 8:00 a.m.-4:30 p.m.
Processing time
Children’s Minnesota says processing requests for copies can take up to five working days.
Release requirement
Parents or guardians must submit a release of information form to get a copy of the child’s medical records.
Common copied records
Discharge summary, Emergency Department record, history and physical, operative report, diagnostic test results, immunization records, and clinic visit information.
Outside-record note: Children’s Minnesota states it will not make copies of records from other medical centers. Request those records from the original facility.
Medical-record request script: “I need Children’s Minnesota records for my child for dates ____. I need ____ for ____. Is it in MyChildren’s, or do I need to complete a release of information form?”

Billing, insurance, financial assistance, estimates, and price transparency

Hospital billing can involve facility fees, provider fees, insurance authorization, deductibles, co-pays, and separate service charges.

Billing need Best contact or source What to ask
Hospital bill 952-992-5650 Facility charges, hospital statement, insurance posting, account balance, payment options, or corrected insurance information.
General pediatric or specialty services bill 952-992-5640 Specialty clinic charges, outpatient bill questions, provider service charges, or billing statement details.
Hugo, West St. Paul, or Partners in Pediatrics clinic bill 952-992-5560 Clinic-bill questions for the listed clinic groups.
Pre-visit cost estimate 952-992-5627 Expected cost before scheduled care, insurance impact, out-of-pocket amount, and whether additional provider/facility fees may apply.
Financial assistance 612-813-6432 Eligibility, application, income documents, payment-plan options, and financial-counselor support.
Insurance coverage Children’s Minnesota billing resources plus your insurance carrier Network status, deductible, co-insurance, out-of-pocket maximum, referral, prior authorization, and covered service limits.
Hospital-based clinic fee Billing and insurance FAQs Whether the visit may include both facility and provider fees because the clinic is hospital-based.
Price transparency Children’s Minnesota price transparency resources Standard charges, average charges by patient group, and price check tools, then confirm with insurance.
Estimate caution: Children’s Minnesota billing FAQs say medical cost-of-care estimates are not legally binding and costs can change because of complications or changes in care needed at the time of service.

Visitor standards, badges, child visitors, masking, and privacy

Children’s Minnesota visitor rules can change based on patient condition, flu, RSV, COVID rates, and other safety factors.

Visitor topic Current standard to verify Family tip
Parents/legal guardians Children’s Minnesota says parents and legal guardians may visit 24 hours per day. Ask the unit about overnight sleeping, badge rules, and any temporary restrictions.
Other visitors Other visitors may visit between 8 a.m. and 9 p.m. Share visitor code only with people you want visiting the child.
Bedside limit No more than four people may visit at the bedside at one time, including parents/legal guardians. Coordinate visits so the unit does not need to turn people away.
Visitor badge Everyone must wear a visitor badge, including parents and legal guardians. Check in at the Welcome Center and keep the badge visible.
Wellness screening Visitors are screened for wellness daily and may not visit if they do not pass. Do not visit while sick. Ask about phone/video options when a visitor cannot enter.
Young child visitors Children under age 2 may not visit, and children ages 2-4 have limited rules depending on stay length and unit. Call the unit before bringing siblings or other minors.
Latex balloons Only Mylar balloons are allowed; latex balloons are not allowed. Ask before bringing flowers because some care areas may not allow them.
Interpreter services Interpreter services are available for all languages free of charge. Ask for an interpreter before important care discussions or discharge teaching.
Visitor script: “My child is at Children’s Minnesota on the Minneapolis/St. Paul campus in ____ unit. What are today’s visitor hours, badge steps, bedside limits, child-visitor rules, and masking requirements?”

Parking, transit, drop-off, and security escort

Parking depends on campus. Use official campus directions and allow extra time for traffic, ramp entry, elevators, registration, and walking.

Campus Parking / transit details What to verify before arrival
Minneapolis Green Ramp on E. 26th Street west of Chicago Avenue; Blue Ramp on E. 26th Street west of 10th Avenue; ED drop-off and pick-up on E. 25th Street. Which ramp fits your appointment, whether discounted parking applies, cashier office hours, and where to check in.
Minneapolis discounted parking Children’s Minnesota says discounted parking is available for patient families and visitors through the cashier office on floor 2 of the hospital. Current prices, cashier hours, validation rules, and whether the option fits your expected number of exits.
St. Paul Red Ramp is closest to the hospital main entrance; Green Ramp is closest to Ritchie Medical Plaza; Blue Ramp is farther from the main hospital entrance. Correct ramp, appointment building, valet availability, Welcome Center, and walking route.
St. Paul valet St. Paul guidance lists valet at the emergency department area and nearby United Hospital/Nasseff entrances with posted schedules. Current valet hours, price, discount sticker rules, and whether valet is suitable for your visit type.
Security escort Security escort between the hospital and parking facilities is available 24 hours a day at 612-813-7777. Call when you need help at night, during bad weather, or with safety concerns.
Public transit Children’s Minnesota says Metro Transit operates several bus routes with stops right outside hospital campuses. Live route, schedule, accessibility, stroller/wheelchair route, weather, and walking distance to the exact building.
Driving caution: Use live navigation on the day of travel. Winter weather, downtown events, construction, hospital traffic, and emergency access can change the best route.

Family amenities, lodging, food, support, and comfort resources

Hospital stays can be stressful. Children’s Minnesota lists resources to help families during planned and unplanned visits.

Food options

Minneapolis and St. Paul campuses have several food options. Check campus-specific food pages and ask staff about nearby options, delivery, and unit rules.

Where to stay

Parents and legal guardians are welcome to stay overnight in the child’s room. Ask a social worker about Ronald McDonald House or Family Room eligibility and availability.

Family resource centers

Family resource centers can help connect families to services and amenities during the stay.

Comfort resources

Resources may include child life, music therapy, volunteer support, spiritual care, interfaith chapels, play or relaxation areas, and family support services.

Breastfeeding and pumping

Children’s Minnesota lists private pumping and breastfeeding pods on both Minneapolis and St. Paul campuses.

Going home

Before discharge, understand medicines, follow-up appointments, diet, activity limits, return precautions, equipment, school notes, and who to call after leaving.

Children’s Hospital MN maps: Minneapolis and St. Paul

These maps point to the two main Children’s Minnesota hospital campuses. Use your appointment reminder for the exact clinic, tower, ramp, or entrance.

Children’s Minnesota Hospital – Minneapolis

2525 Chicago Avenue South
Minneapolis, MN 55404
Main: 612-813-6000

Use for Minneapolis hospital care, ED access, specialty center visits nearby, parking ramp planning, and campus navigation.

Children’s Minnesota Hospital – St. Paul

345 North Smith Avenue
St. Paul, MN 55102
Main: 651-220-6000

Use for St. Paul hospital care, ED access, Red/Green/Blue ramp planning, valet checks, and downtown St. Paul campus navigation.

Children’s Hospital MN practical checklists

Use these checklists before appointments, emergency visits, admissions, record requests, billing calls, or visitor planning.

Appointment checklist

  • Exact campus, building, floor, clinic, and arrival time
  • Parent or legal guardian photo ID
  • Insurance card, referral, and prior authorization if required
  • Medication list, allergies, and medical history
  • Outside records, imaging, labs, or discharge summaries if requested

Emergency checklist

  • Call 911 for life-threatening symptoms
  • Bring medications if safe to gather
  • Bring allergy and medical-history details
  • Bring recent discharge papers or specialist names
  • Review discharge instructions before leaving

Medical records checklist

  • Check MyChildren’s first
  • Know the date of service or date range
  • List the exact records needed
  • Complete release of information form when required
  • Ask HIM about processing time and delivery method

Billing checklist

  • Patient name and date of birth
  • Statement number or account number
  • Date of service
  • Insurance explanation of benefits
  • Know if the bill is hospital, clinic, specialty, or provider-related

Visitor checklist

  • Check current visitor standards
  • Know the visitor code if required
  • Bring ID for badge check-in
  • Do not visit if sick
  • Ask before bringing siblings, flowers, or balloons

Parking checklist

  • Choose Minneapolis or St. Paul campus
  • Confirm ramp or valet route
  • Keep parking ticket
  • Ask about discounts or validation
  • Call security escort at 612-813-7777 if needed

Official source checklist for Children’s Hospital MN

Use these official Children’s Minnesota sources for final verification because locations, visitor rules, billing contacts, portal access, and record procedures can change.

Official source What it verifies When to use it
Children’s Minnesota locations Hospital, clinic, specialty care, emergency, surgery, rehabilitation, and other location listings. Use first when you are unsure which Children’s Minnesota location applies.
Minneapolis hospital campus Minneapolis hospital address, phone, ED drop-off, specialty center, parking ramps, cashier discounts, security escort, and transit information. Use before visiting the Minneapolis hospital campus.
St. Paul hospital campus St. Paul hospital address, campus location, Red/Green/Blue ramps, security escort, transit, and valet guidance. Use before visiting the St. Paul hospital campus.
Contact Children’s Minnesota Minneapolis and St. Paul main phone numbers, billing contacts, family liaison, privacy officer, regulatory complaint resources, and referral routing. Use when you need the correct department number.
Hospital and emergency directions Minneapolis and St. Paul hospital addresses, main phones, emergency/hospital routing, and driving/parking links. Use before driving to a hospital or emergency department.
Hospital stay resources and amenities Visitor hours summary, visitor badges, visitor code, food, lodging, family resources, pharmacy, pumping pods, medical-record access, and safety tips. Use for inpatient stay planning and parent/caregiver preparation.
Visiting standards Parent/legal guardian visiting, other visitor hours, bedside limit, wellness screening, child-visitor rules, masking guidance, balloons, flowers, and interpreter services. Use before visiting or bringing siblings.
MyChildren’s portal Online access to parts of the child’s medical record, portal login, app guidance, and current portal transition notices. Use for portal login and record access questions.
Getting copies of medical records HIM phone, fax, hours, release form requirement, processing time, routinely copied record types, and outside-record limits. Use when requesting medical-record copies.
Billing and financial matters Billing resources, insurance guidance, online bill pay, financial assistance, price transparency, photo ID, insurance card, and co-pay guidance. Use before or after care when cost, insurance, or payment matters.
Billing and insurance FAQs Pre-visit estimate number, after-visit billing number, financial assistance number, estimate limitations, hospital-based clinic fees, and insurance reminders. Use when a bill, estimate, or insurance explanation is unclear.
Independent guide notice: This website is not Children’s Minnesota, an emergency service, a medical-records office, a billing department, a hospital operator, an insurer, or a medical provider. Always confirm urgent symptoms, appointments, treatment, records, bills, visitor rules, parking, and directions with Children’s Minnesota or a licensed clinician.

Children’s Hospital MN FAQs

These questions focus on Children’s Minnesota, Minneapolis and St. Paul campuses, emergency care, appointments, MyChildren’s, records, billing, visitor rules, parking, and family preparation.

1. What is Children’s Hospital MN called?
Most searches for “Children’s Hospital MN” refer to Children’s Minnesota, the pediatric health system with main hospital campuses in Minneapolis and St. Paul.
2. What is the address of Children’s Minnesota Minneapolis Hospital?
Children’s Minnesota Hospital – Minneapolis is located at 2525 Chicago Avenue South, Minneapolis, MN 55404. The main phone number is 612-813-6000.
3. What is the address of Children’s Minnesota St. Paul Hospital?
Children’s Minnesota Hospital – St. Paul is located at 345 North Smith Avenue, St. Paul, MN 55102. The main phone number is 651-220-6000.
4. Which Children’s Minnesota hospital should I go to?
Use the campus listed on your appointment reminder, discharge instruction, or care-team message. If symptoms are life-threatening, call 911 or go to the nearest emergency department instead of choosing based only on online search results.
5. How do I request medical records from Children’s Minnesota?
Contact Health Information Management at 612-813-6216 or fax 612-813-5980. HIM is open Monday-Friday, 8:00 a.m.-4:30 p.m. Children’s Minnesota says parents or guardians must submit a release of information form for copies.
6. What is MyChildren’s?
MyChildren’s is Children’s Minnesota’s online tool for secure access to parts of a child’s medical record, including items such as lab results, immunizations, and more. Check the current portal page for login and transition updates.
7. Who do I call for Children’s Minnesota hospital billing questions?
For hospital billing questions, call 952-992-5650. For general pediatric or specialty services billing, call 952-992-5640. For clinics in Hugo, West St. Paul, or Partners in Pediatrics, call 952-992-5560.
8. What are Children’s Minnesota visitor rules?
Children’s Minnesota visitor standards say parents and legal guardians may visit 24 hours per day, other visitors may visit between 8 a.m. and 9 p.m., everyone must wear a visitor badge, and no more than four people may visit at the bedside at one time. Rules can change based on illness rates and patient condition.
9. Where do I park at Children’s Minnesota Minneapolis?
Children’s Minnesota lists two Minneapolis campus parking ramps: Green Ramp on E. 26th Street west of Chicago Avenue and Blue Ramp on E. 26th Street west of 10th Avenue. Emergency Department drop-off and pick-up is on E. 25th Street.
10. Where do I park at Children’s Minnesota St. Paul?
Children’s Minnesota St. Paul guidance lists Red Ramp closest to the hospital main entrance, Green Ramp closest to Ritchie Medical Plaza, and Blue Ramp farther from the hospital main entrance. Check current campus guidance before arrival.